• With Jack
• If you’re hired to fulfil a brief where you’re asked to draw inspiration from another design, be wary of copyright infringement
• Set design expectations with your client prior to the project beginning. For example, if assets like original photography and unique illustrations were used to achieve a look and feel, the client should take this into account. If they don’t, it’s unlikely you’ll be able to recreate a similar style and therefore not meet client expectations
• This leaves you open to claims from unhappy clients
• Refunds are not covered under your professional indemnity insurance, but in this case the request for a refund was accompanied alongside a legal threat which did trigger the policy
• The insurer originally suggested offering a settlement to diffuse the situation, but the freelancer wasn’t keen on that
• Instead, the insurer helped the freelancer draft various letters to the client, achieving an outcome the freelancer was comfortable with
• Being insured gave this freelancer confidence in dealing with the situation and negotiating with their client