• With Jack
• The legal advice helpline that’s included in your legal expenses insurance can provide advice on dealing with client disputes like this
• Avoid the temptation to work for free or offer a discount. Clients take advantage of this and the situation can break down further
• Refer back to your contract and scope of work to show you've satisfied all conditions therefore a refund isn't warranted
• Professional indemnity insurance won't cover refunds, but it can give you the confidence to stand up to clients. “I’m sorry you're not happy, but I delivered the work that was agreed.” If the client pursues further action by making a threat or claiming damages, your professional indemnity insurance would then be triggered