Richard talks with Paul Dippell of Service Leadership about his recent research into master MSP use and the surprising results he found. Mentioned in This Episode https://www.service-leadership.com/ (Service Leadership) https://www.continuum.net/ (Continuum) https://www.higcapital.com/ (H.I.G. Capital) https://www.eci.com/ (Eze Castle) https://azure.microsoft.com/en-gb/ (Microsoft Azure) https://aws.amazon.com/ (Amazon Web Services (AWS)) https://www.continuum.net/platform/service-leadership-index (Research Report) https://page.continuum.net/resources/downloadables/white-paper/bf/financial-performance-of-msps (Continuum/Service Leadership White Paper)