Welcome to another episode of the NerdBrand podcast.

I like to swallow skittles and then chase them down with a rootbeer. Too
personal? Stay tuned as we talk about how brands need to personalize
themselves for a better customer experience!

People want to interact with brands in a more personal way.

I’m tired of AI and bots too. I do prefer a personal touch to my account if I’m
paying monthly for a high level service.

1. How can brands do this that are not a small team?
2. What are some brands we can share that do this?
3. What are some tools to consider?
4. Who do we get personal with?
5. What visuals (design) should be used?

Support the show