• Every part of a business can have a customer focus- even shipping cadence
  • How to get your products to Burning Man
  • Doing things early on that won’t scale builds loyalty in the long-run
  • Here's the viral video I reference: https://www.youtube.com/watch?v=RLBDwNQzBDs&t=2s
  • Here’s that amazing email: https://blog.churnbuster.io/wp-content/uploads/2019/12/Bite-toothpaste-bits-email.png
  • Authentically passionate brands build real engagement- not just likes
  • The quote I forgot: “Build your business one person at a time. Just focus on 100 people. If they love you, they will market the product for you and tell everyone else.”- Brian Chesky, CEO of AirBnB
  • You beat Amazon by standing out and doing something different
  • The doggo instagram: https://www.instagram.com/nemothepeekapom/
  • How to scale in the wake of a viral video

See All 47 Episodes of "Playing for Keeps"