We are joined by Ed, a support monkey, who gives us insight into how we can improve the relationship between support and development. TOPICS - Pet Peaves of Enterprise Support - Documentation, is it really needed? - ITIL Framework - ...a lot more! LINKS ITIL Framework (https://en.wikipedia.org/wiki/ITIL) MUSIC FROM THE CCMIXTER COMMUNITY Snazzy Intro: On Top of the World by texasradiofish (c) copyright 2015 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/texasradiofish/50478 Ft: John Fletcher, Patricia Edwards, ElRon XChile, Speck, alexplaysguitar Live Show Starting Soon: cdk - Sunday by Analog By Nature (c) copyright 2016 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/53755 Live Show Outro: ＭＩＬＬＥＮＮＩＡＬＳ by Analog By Nature (c) copyright 2018 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/57150 Special Guest: Ed Orr.