Ranked at number 23 in the REB Top 50 Women in Real Estate 2019, Anna Younan from McGrath Estate Agents Camden joins host Tim Neary on this week's episode of Secrets of the Top 100 Agents.

Anna reveals why creating a sense of reliability is the key ingredient in retaining clients and gaining new business, and how agents who don't remember the basics risk missing out.

She will also share:

• How agents can make sure they're not dropping the ball
• The value of creating a supportive team environment
• Why now is the time to maximise on increased buyer confidence