This week's guest is Melinda Holmes, Customer Experience Consultant, Above the Lead.

For over 20 years, Melinda worked in customer service in the insurance & tech industries, while launching various side business builds, ranging from cake decorating & catering to holistic counseling, and now uses her expertise to coach small businesses how to rise above the rest in outstanding customer service & engagement.

She spoke about customer service, getting feedback, & segmenting customers.