Welcome to the Alpha Coding Podcast series with your host, Toni Elhoms, CCS, CPC, CRC, AHIMA-Approved ICD-10-CM/PCS Trainer!

Episode 48 will cover Medical Coding Pro-Tips for Managing Conflict in the Workplace

1. Conflict comes with the territory

2. Don’t take it personally

3. Don’t react impulsively

4. Address the issue privately

5. Use active listening in the discussion

6. Attack the problem, not the person

7. Paraphrase your understanding of what was said

8. Be mindful of your body language

9. Recognize that every conflict will not be resolvable

10. The power is in the follow-up

Join us every Monday for your all-access pass to medical coding and billing Pro-Tips that help you start your week off smarter!

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