Key takeaways

• You need to find the right number of SaaS tools in the context of helping your customers
• Find the tool that fits the solution that you are going for, not the ego of the person buying it
• It’s ok to overspend, as long as people are using the tool the right way and it’s benefiting the customer, it will pay off
• People do things differently but getting their buy-in and understanding where they are coming from will lead to better alignment and communication