In this podcast I recorded with Mastercard Payment Gateway Services, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction.

Many of the topics that came up in this podcast are covered in my past blog posts on Support Driven Development, or will be covered on an upcoming blog post.

Some of the topics covered on this episode:

• Intro To Support Driven Development - https://youngleaders.tech/intro-to-support-driven-development/
• Automated Responses - https://youngleaders.tech/automated-responses/
• Creating an impact analysis - https://youngleaders.tech/impact-analysis/
• The Importance of a support UI - https://youngleaders.tech/support-user-interface/
• Correlation IDs: The key to customer support - https://youngleaders.tech/correlation-ids/

Referenced Reading and Speaker Links:

Mastercard Payment Gateway Services

https://www.mastercard.com/content/mastercardcom/gateway.html

https://anchor.fm/mastercardgatewayunlocked/episodes/Optimizing-product-development-with-early-stage-intervention-e18b6me

https://www.youtube.com/channel/UCWCYa1CHwpoH-aDCMmnTCxQ

https://www.linkedin.com/showcase/mpgs/

https://twitter.com/Mastercard_PGS

Young Leaders in Tech - Other Links

Website: https://youngleaders.tech

Instagram: https://www.instagram.com/youngleadersintech/

Twitter: https://twitter.com/Leaders_In_Tech

Meetup: https://www.meetup.com/Young-Leaders-in-Technology/

Spotify: https://open.spotify.com/show/6i54ZgZ2lihwGxw9hrWSdN?si=X4hNxZU1SoSHgjeb5qHigA

Apple Podcast:

Android Podcast:

Linkedin: https://www.linkedin.com/company/young-leaders-in-tech/

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