In this episode of Skip the Queue, Andy Povey is joined by Ray Hole of Ray Hole Architects for a wide-ranging and thought-provoking conversation about strategy, storytelling and the true economics of experience design.
Key Topics Discussed* The “Camelot” collaboration model in attraction development * Experience economy vs. pure economics * Primacy and recency effects in guest psychology * Designing the departure experience * Turning operational cost into experiential value * Storytelling through architecture * Instagrammable design and generational behaviour * Empathy in ticketing and security * Integrating accommodation into attraction strategy * Converting capex into revenue-generating experiences
Show References:
Ray Hole, Managing Director of Ray Hole Architects
Skip the Queue is brought to you by Merac. We provide attractions with the tools and expertise to create world-class digital interactions. Very simply, we're here to rehumanise commerce. Your host isAndy Povey.
Credits:
Written by Emily Burrows (Plaster)
Edited by Steve Folland
Produced by Emily Burrows and Sami Entwistle (Plaster)
Download The Visitor Attractions Website Survey Report - https://www.merac.co.uk/download-the-visitor-attractions-survey
We have launched our brand-new playbook: ‘The Retail Ready Guide to Going Beyond the Gift Shop’ — your go-to resource for building a successful e-commerce strategy that connects with your audience and drives sustainable growth.
Download your FREE copy here