Today on Your Next Generation Hotel we talked to senior lecturer Dr Nick Naumov about how he believes the hospitality industry can adapt and grow in a post-covid world. Listen out particularly for his insights into how rural hotels can leverage their location and what role technology has to play.

Nick’s industry background is in hospitality management and more specifically, front office operations and F&B Management. Having worked in his native Bulgaria alongside the UK and USA, he is very interested in service quality, customer experience and service innovations.

Nick teach courses at undergraduate and postgraduate levels and supervises students for their dissertation projects at the University of Northampton.