Don Crawley, Author.

Three Customer Service Fails

I’m going to rant about a customer service fail, actually three customer service fails. I’ve been on the receiving end of three customer service fails within the past week. If you have these fails, you’ll lose customers and credibility and, if you are part of an internal IT organization, you’ll alienate your co-workers. Here goes: …

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Three Customer Service Fails

Don Crawley