Don Crawley, Author.

How to Handle Customer Complaints in Three Practical Phases

Customer and end user complaints are a fact of life if you work on the help desk. They’re not limited, however, just to the help desk. All of us in IT at one time or another have to deal with complaints. Perhaps the complaints are from an end user or a customer, maybe they’re from …

How to Handle Customer Complaints in Three Practical Phases Read More »

How to Handle Customer Complaints in Three Practical Phases

Don Crawley