Don Crawley, Author.

How to Deal with an Irate Customer or End User

Most people are reasonable most of the time. Occasionally, however, even reasonable people have meltdowns. Sometimes, unfortunately, you may also have to deal with someone who is a jerk. Regardless, it’s not easy to deal with an irate customer or end-user and still provide good customer service. After a recent speech, an audience member approached …

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How to Deal with an Irate Customer or End User

Don Crawley