Don Crawley, Author.

How to Communicate Successfully Using Email

Email is often the most commonly used form of communication for support professionals. Email is a one-dimensional form of communication which, although efficient, fails to account for human emotions as a vital component of communication. (Other forms of written communication including texting, instant messaging, and even old-fashioned paper letter writing suffer from the same limitation.) …

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How to Communicate Successfully Using Email

Don Crawley