Nearly half the time workers save using AI could be lost back to "bot sitting" – the hidden manual labour required to make AI actually usable.

In this episode, Christopher Carey sits down with Dr. Rebecca Hinds, Head of the Work AI Institute at Glean, to unpack the findings of the Work AI Index UK 2026. They discuss why more than one in three AI sessions fail outright, how the UK compares to the US and Australia on adoption, whether AI should play a role in performance and termination decisions, and what business leaders need to do differently to see real transformation – not just symbolic AI use.

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