Paul Kingsman explains that when clients ask HOW YOU'RE DOING, it's best to describe WHAT YOU'VE BEEN DOING to equip them with words to easily refer you to others.

• Instead of treating the question, “How are you?” as a throwaway line, determine to respond in a more valuable way.
• Practice the words to succinctly tell who you’ve been helping.
• Then, having planted the details of who and how you help in their minds, quickly redirect the conversation to them, so they know you’re genuinely interested in them.

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