Tech Deep Dive: Recent Episodes
ITBroker.com
Tech Deep Dive features conversations with leaders from the world’s top service providers. You will benefit from the history, and goals that influenced each company to their present state and what that means for you. We explore the nuances of technology and intersection with business and finance needs. You’ll be able to skip the time involved with discovery and solution sales and understand if the vendor is right for you.
At Clarksys we believe tech should make your life better, searching Google is a waste of time, and the perfect vendor is often one you haven’t heard of before. We can help you find the right tech and the right vendor at Clarksys.com
🔍 Want to explore the future of Managed Services?
Don't miss our upcoming Tech Deep Dive with host Max Clark, founder of ITBroker.com, and featuring Eric Hasenstab, Thrive Network’s VP of Client Technology Solutions.
🎙️Eric will share how Thrive's NextGen Managed Services are built to securely optimize business performance while eliminating internal resource constraints and staffing worries.
Time Stamp:
0:00 Unveiling Eric Hasenstab: VP of Client Technology Solutions at Thrive
2:53 What Thrive Is and What Solutions They Offer
5:36 Operational Focus of Thrive
7:50 What Is the Customer Journey with You for Microsoft 365
14:50 Thrive and the MSP Landscape: Empowering SMEs
24:16 Empowering SMBs: Tailored Solutions by Thrive
36:10 Delivering Solutions to Clients
49:00 POD Implementation with Thrive
57:36 Smooth Sailing: Onboarding and Offboarding Insights
1:01:21 Exploring Thrive’s Equipment Based Management Services
1:07:09 Beyond the Clock: Unveiling After-Hours Support
1:08:41 Thrive vs. Assure: A Comparative Discernment
1:14:00 Exploring Desktop as a Service with Thrive
1:15:00 Thrive's Global Support
1:16:00 Extracting Key Takeaways from the Discourse
1:17:48 Parting Words from Eric Hasenstab
🔍 Find the best IT suppliers without boring sales calls.
ITBroker.com checks out hundreds of suppliers each year for our clients. Tech Deep Dive lets you follow along without the pain. Join us as we explore each supplier, what problems they fix, how they do it, and if they match your needs.
👋 P.S. Did you like the show? New episodes will be released weekly, so please subscribe and stay up-to-date!
🌐 Let's connect:
Website: www.itbroker.com
LinkedIn: Linkedin.com/in/maxclark
Twitter: twitter.com/maxclark
Business Pages
LinkedIn: www.linkedin.com/company/itbrokerdotcom
Instagram: www.instagram.com/itbrokerdotcom
Facebook: www.facebook.com/ITBrokerdotcom
Cybersecurity #cloud #automation #microsoft #connectivity #network #cyberattack #cybercrime #businessadvice #businessmanagemen #CEO #cfo #cto #businessleaders #tech #technology #startup
How can businesses enhance both customer and agent experience to achieve exceptional results?
Join us for an insightful discussion on Tech Deep Dive with host Max Clark, founder of ITBroker.com, and special guest Adam Settle, Chief Product Officer at SharpenCX. 🌟
Discover how businesses can achieve exceptional results by enhancing both customer and agent experiences. Adam will unveil the transformative power of SharpenCX in converting data into strategic action. Through AI-driven decision-making and streamlined automated workflows, the SharpenCX platform will efficiently route and record customer interactions across every channel, leading to superior agent and customer experiences.
0:00 - Introducing Adam Settle, Chief Product Officer at SharpenCX
2:40 - The Journey of SharpenCX
4:20 - Elevating the Agent Experience: Redefining Customer Support
9:00 - Ideal Customers of SharpenCX: Who Can Benefit from the Solution?
10:42 - SharpenCX and Credit Unions
11:43 - SharpenCX and Partnerships
14:23 - Supporting Mobile Interaction with SharpenCX
15:50 - The SharpenCX Solution Turnaround: Streamlining Contact Center Operations
25:17 - Building Customer Loyalty with SharpenCX: The Key Strategies
34:55 - Technology-Driven Agent Experience: SharpenCX's Approach
38:27 - Creating New Customer Experiences: How SharpenCX Empowers Agents
51:00 - Implementation Timeline: What to Expect with SharpenCX Solutions
58:14 - The Exciting Future of Contact Centers: A Glimpse Ahead
1:03:05 - ACR as the Defining Metric: Tracking Success with SharpenCX
1:06:25 - Balancing Customer and Agent Experiences: SharpenCX's Focus
Don't miss this opportunity to dive into the world of customer service technology and discover how to revolutionize your company's customer interactions. 🚀
🔍 Find the best IT suppliers without boring sales calls.
ITBroker.com checks out hundreds of suppliers each year for our clients. Tech Deep Dive lets you follow along without the pain. Join us as we explore each supplier, what problems they fix, how they do it, and if they match your needs.
👋 P.S. Did you like the show? New episodes will be released weekly, so please subscribe and stay up-to-date!
🌐 Let's connect:
Website: www.itbroker.com
LinkedIn: Linkedin.com/in/maxclark
Twitter: twitter.com/maxclark
Business Pages
LinkedIn: www.linkedin.com/company/itbrokerdotcom
Instagram: www.instagram.com/itbrokerdotcom
Facebook: www.facebook.com/ITBrokerdotcom
callcenter #contactcenter #customersupport #customerservice #callcenterservices #customersupportexecutive #tech #technology #ceo #cfo #cto #businessleaders #sharpenCX #ITBroker #TechDeepDive
🔍 How can Xcitium empower your business with unbeatable endpoint security? 🤔
Join Max Clark, founder of ITBroker.com, as he chats with Dani Pickens, RVP, Channel Sales West, and Tim Bandos, Executive VP of Cybersecurity Services at Xcitium, on Tech Deep Dive. Explore the unrivaled power of Xcitium's endpoint security solutions and discover how they can protect your business from cyber threats. Don't miss this insightful conversation!
Time Stamp:
0:33 - Introducing Dani Pickens and Tim Bandos
1:08 - Discovering the story and journey of Xcitium
5:40 - How does Xcitium work with companies that already have existing security solutions deployed?
9:40 - Overview of Xcitium's service offerings
14:45 - Is auto mode an available feature for Xcitium's platform?
29:16 - Xcitium's MDR (Managed Detection and Response) solution for the masses
44:00 - Deployment options for Xcitium's services
52:29 - Predictions for future cyber attacks
54:34 - Discussion of higher risk profiles and how to mitigate them
1:02:39 - Overview of Xcitium's onboarding process for new clients
1:04:00 - How Xcitium helps prospects overcome uncertainty and become comfortable with the platform
1:06:29 - Final thoughts and remarks from Dani Pickens and Tim Bandos
🔍 Find the best IT suppliers without boring sales calls.
ITBroker.com checks out hundreds of suppliers each year for our clients. Tech Deep Dive lets you follow along without the pain. Join us as we explore each supplier, what problems they fix, how they do it, and if they match your needs.
👋 P.S. Did you like the show? New episodes will be released weekly, so please subscribe and stay up-to-date!
🌐 Let's connect:
Website: www.itbroker.com
LinkedIn: Linkedin.com/in/maxclark
Twitter: twitter.com/maxclark
Business Pages
LinkedIn: www.linkedin.com/company/itbrokerdotcom
Instagram: www.instagram.com/itbrokerdotcom
Facebook: www.facebook.com/ITBrokerdotcom
cyberattack #cybercrime #cyberdefense #Cybersecurity #cyberawareness
technology #tech #techindustry #techcommunity #informationtechnology #cto
ceo #cfo #ceos #cfos #businessgrowth #xcitium #TechDeepDive #Podcast #techconsulting
techcompanies
How does Darktrace protect enterprises from cyber disruption?
Join us on Tech Deep Dive as Max Clark, founder of ITBroker.com, sits down with Scott Bennett, Strategic Channel Manager at Darktrace. Scott will share how Darktrace addresses generative AI concerns with the introduction of AI Models that help protect Data Privacy🛡️💻
Tune in to learn about Darktrace's powerful self-learning AI, its ability to identify what's not normal, and how it protects against sophisticated cyber-attacks.
Time Stamp:
0:00 - Introduction: Scott Bennet and Darktrace.
6:00 - Customer interaction and collaboration with Darktrace
12:44 - Identifying the primary beneficiaries of Darktrace
19:20 - Cyber insurance
20:00 - Darktrace's impact on the premium insurance landscape
23:13 - Maximizing value: Making informed investments in cybersecurity with a limited budget
25:50 - Differentiating between IT and OT and providing illustrative examples
31:08 - Darktrace EDR (Endpoint Detection and Response)
41:56 - To SIM or not to SIM
50:00 - Rolling out DarkTrace
56:51 - Final thoughts and insights from Scott Bennet
🔍 Find the best IT suppliers without boring sales calls.
ITBroker.com checks out hundreds of suppliers each year for our clients. Tech Deep Dive lets you follow along without the pain.
Join us as we explore each supplier, what problems they fix, how they do it, and if they match your needs.
👋 P.S. Did you like the show? New episodes will be released weekly, so please subscribe and stay up-to-date!
🌐 Let’s connect:
Website: www.itbroker.com
LinkedIn: Linkedin.com/in/maxclark
Twitter: twitter.com/maxclark
Business Pages
LinkedIn: www.linkedin.com/company/itbrokerdotcom
Instagram: www.instagram.com/itbrokerdotcom
Facebook: www.facebook.com/ITBrokerdotcom
cyberattack #cybercrime #cyberdefense #Cybersecurity #technology #tech #techindustry #techcommunity #informationtechnology #ceo #cfo #businessgrowth #darktrace #TechDeepDive #Podcast
🎧 🤔 Wondering how to leverage advanced cloud, connectivity, and security solutions?
Join Max Clark, founder of ITBroker.com, as he hosts a fascinating discussion with Brian Knudtson, Director of Product Market Intelligence, at 11:11 Systems. Brian will share how 11:11 Systems can address your most pressing IT challenges and ensure your applications and data are always running, accessible, and protected.
Time Stamp:
0:00 Overview of the Episode: 11:11 Systems
1:00 Introducing Brian Knudtson and the Journey of 11:11 Systems
5:20 Mission of 11:11 Systems
13:20 Market focus
19:11 Systems Security Products
28:10 Understanding Cyber Vulnerabilities with 11:11 Systems
40:00 Importance of SOC Function
41:15 Cloud Services
50:00 What is LAB Engine
59:00 Compliance Bench for Relevant Organization
1:02:50 Secure Backup for Microsoft Clouds
1:15:09 Moving from Cloud First to Cloud Smart
1:17:00 Final Thoughts from Brian
🔍 Find the best IT suppliers without boring sales calls.
ITBroker.com checks out hundreds of suppliers each year for our clients. Tech Deep Dive lets you follow along without the pain. Join us as we explore each supplier, what problems they fix, how they do it, and if they match your needs.
👋 P.S. Did you like the show? New episodes will be released weekly, so please subscribe and stay up-to-date!
🌐 Let’s connect:
Website: www.itbroker.com
LinkedIn: Linkedin.com/in/maxclark
Twitter: twitter.com/maxclark
Business Pages
LinkedIn: www.linkedin.com/company/itbrokerdotcom
Instagram: www.instagram.com/itbrokerdotcom
Facebook: www.facebook.com/ITBrokerdotcom
technology #techindustry #cyberdefense #tech #cloud #connectivity #cloudsecurity #businessgrowth #clouds #11:11Systems #businesssolutions #ceo #cfo #ceos #cfos #TechDeepDive #podcast
In this episode, Anna Claiborne (SVP of Software Engineering at PacketFabric) delves deep into the potential future of global networking, including key insights into PacketFabric’s work with network as a service, telemedicine and big data.
In this episode, Eric Dynowski (CTO of ServerCentral Turing Group) details the future of hybrid and multi-cloud environments, highlighting how organizations are utilizing managed services to better their operations.
In this episode, Tyler Goodlett (Director of Sales) and Steve Mills (VP of Americas) offer key insights into the managed cloud and datacenter ecosystem that exists at Rackspace. They explain at length the tangible advantages behind a migration to a hybrid or multi-cloud environment.
In this episode, Holland Berry (SVP of Strategic Alliances at Cyxtera) explains how Cyxtera is leveraging their revolutionary CXD platform to give enterprises access to a scalable, seamless hybrid environment.
In this episode, Simon Margolis (Director of Cloud Adoption at SADA) flexes his extensive experience with the Google Cloud Platform, and offers key information on the potentially incredible future of data, AI and map technologies.
In this episode, Jim Haas (VP of Data Services at Ntirety) explains how organizations are being guided into the cloud and empowered to utilize data effectively to optimize their operational performance. In deep detail, Jim explains how Ntirety assesses their customers using an effective maturity model to maximize their potential in the cloud.
In this episode, Jeff DeVerter (CTO at Rackspace) dives deep into the future of multi-cloud and serverless environments, and explains how Rackspace empowers their customers to better navigate what’s coming.
In this Episode of Tech Deep Dive, Max Clark speaks with Chuck Price (COO at Effectual), who offers invaluable information on the future of hyperscale cloud and serverless environments, and details what Effectual is doing to ensure the lasting success of their customer base as they migrate away from traditional data centers.
In this episode, Max Clark talks with Open System’s Sr. Director of Product Management Threat Response, Dave Martin, and Head of Sales Engineering North America, Roman Jeitziner. Dave and Roman provide an in-depth discussion on Open Systems solutions and the many ways it’s tailored to their customer’s varying needs.
On today’s podcasts, Max Clark talks with William Wohnoutka, CenturyLink’s Vice President of Product Management for Global Internet and Content Delivery Services, about leadership, the customer standpoint, and connectivity.
In this episode of the podcast, Max Clark takes a deep dive with CloudGenix System Engineer Leader, Yash Bajpai, into the technical deployment and offers how CloudGenix differs from other products.
This episode was recorded shortly before the acquisition by Palo Alto Networks, Max Clark talks to Ryan Williams, manager of Channel Sales at CloudGenix, about their approach to SD-WAN, and integrations with cloud-based security tools. Ryan talks about how time to innocence matters to IT teams globally. Given the timing, we look forward to having Ryan back on to talk about the acquisition and how it will benefit their customers going forward.
In this episode, Max Clark talks with Ntirety’s Chief Information Security Officer, Chris Riley, about what cybersecurity is today and how Ntirety works with their clients to create the kind of boundaries to move forward safely and compliantly without having an impact on the user.
Could your business survive the reputational damage of a security breach and the financial impact of the recovery? The number of companies in the country that have been compromised by malware is going to increase exponentially due to the global pandemic, so companies must prepare themselves. In this episode, Max Clark talks with National Cyber Security Specialist, Ivan Paynter, about why security is not, or should not ever be an afterthought. Paynter takes us on a deep dive into what integrated security actually looks like for companies.