In the second part of this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice and the importance of having the right telephone systems in place.

What you’ll hear:

• Importance of having the right telephone systems in practice and what you can do with the data
• Top tips to implement in practice and have the right conversations with patients

Who should listen:

• Practice Owners
• Practice Managers
• Front desk team