Donna Hall, Regional Support Manager at Practice Plan shares her top tips on how to handle calls enquiring about NHS dental treatment and convert more patients on a private basis.

What you'll hear:

• Asking patients the right questions
• Take the time to find out their needs
• Build value - the benefits of private appointments and what’s included
• Leave the call on a good note

Who should listen:

• Receptionists
• Dental Nurses
• Practice Managers