Maintenance is always a hot button issue in the STR world. Let’s face it, properties are living, breathing organisms. They are constantly changing and in need of our love and attention. Unfortunately, we can’t always predict when that love and attention is needed, forcing us to schedule service, at times, during a guest’s stay. Today’s episode is all about managing the super important communication around this particular quirk of STR life. We touch on trash pickup and drop off protocols, lawn care appointments, on-site technician visits, pool and spa repairs, and refund scenarios before running down a full list of other equipment and assets which you can schedule preventative maintenance for – all in hopes of avoiding disruptions to your bookings. The key here is communication. We recommend being open with these kinds of details on your listing page and in the rental agreement itself – even pushing alert messages to on-site guests when a service appointment is coming up, just to be extra sure everyone is informed and comfortable in your space. Special thanks to Breezeway, the expert STR hub where we pulled information for today’s episode. To find out more about their amazing property management tools, book a demo at: https://www.breezeway.io/TFV (https://www.breezeway.io/TFV).
Resources: https://www.breezeway.io/TFV (Book a demo with Breezeway) Visit https://thanksforvisiting.me/workshop (https://thanksforvisiting.me/workshop) to watch our Hosting Business Mastery Method workshop!
Thanks for Visiting is produced and published by http://crate.media/ (Crate Media). Mentioned in this episode: Join us LIVE on June 21 for a Q&A Annette & Sarah will be hosting a short-term rental workshop with a LIVE Q&A for everyone in the Thanks For Visiting community. We'll be discussing the three mistakes that were holding us back; but now we're rocking our 7-figure hosting business, buying more real estate, and have finally achieved the flexible lifestyle we've been working towards. https://thanksforvisiting.captivate.fm/jun-21-workshop (Sign up for June's Workshop now at ThanksForVisiting.me/Workshop) Check out our favorite property care app! Breezeway’s best-in-class tools help you automate, coordinate, and communicate detailed work at each of your properties, so you can deliver the best experience to guests and homeowners. Breezeway integrates with over thirty Property Management Software systems and IoT devices, meaning you can easily harness property data from your entire tech stack to build stronger programs for scheduling, quality assurance, guest texting, owner reporting, and much more. Best yet, TFV listeners will receive free implementation when you decide to make Breezeway a part of your hosting business operational strategy! https://thanksforvisiting.captivate.fm/breezeway-may-22 (Visit Breezeway.io/TFV to learn more.)