Deborah Labi is a retired property manager with her fingers in many pies, sharing her experience via her consultancy, a podcast, a soon-to-launch second podcast, and co-director of The Book Direct Show. She likes to keep as busy as her brain; an OCC – or obsessive compulsive creative – she’s an ideas fountain. Through The Guest Inn-Spector, Deborah has keyed in on the small details that have a large impact on your guests. She believes property owners should stay in their own rentals in order to experience them as a guest would, and envision the guest’s journey from check-in to check-out. But at the very least, have a friend or family member stay and offer their feedback (or, hire Deborah!). Essential things to audit and optimize in your rental, https://drive.google.com/file/d/1-Kh1enqC3l2O_sJO613WcpGec2lRzf7p/view?usp=sharing (courtesy of The Guest Inn-Spector): https://www.drift.com/ (Live chat availability) while guests are browsing your booking site Ease of booking - how many steps does it take a guest to pay and confirm the booking? Check-in email sequence - don’t spam, but also don’t ghost If your listing incorporates third parties (e.g. smart lock notifications), ensure these are branded through your listing to avoid guest confusion Arrival instructions - this may be your guest’s first time in a city (or country!) so avoid giving them too much work in order to get their key and check in First impressions after entering your space (think: WiFi access, coat hangers, etc.) General property design - simple, functional things that make guests feel like they’re in a home, not a hotel - for example, where do guests hang their towels after a shower? Check-out instructions - guests are now focusing on their travel plans and flight confirmations, so consider not adding too much extra work for them Send a review request to your guest on their last day of the stay, while they’re still in your space - don’t wait until after they check out
To learn more, and for the complete show notes, visit: http://thanksforvisiting.me Resources: PDF: https://drive.google.com/file/d/1-Kh1enqC3l2O_sJO613WcpGec2lRzf7p/view?usp=sharing (Top 5 Amenities You Should Provide at Your Short Term Rental) http://theguestinnspector.com/ (The Guest Inn-Spector) http://techsplained.podcastpage.io/ (The Techsplained Podcast) http://bookdirect.show/ (The Book Direct Show) https://www.drift.com/ (Drift Live Chat)
Thanks for Visiting is produced by http://crate.media/ (Crate Media). Mentioned in this episode: Breezeway https://thanksforvisiting.captivate.fm/breezeway-jul-22 (TFV listeners receive free implementation when you decide to make Breezeway a part of your hosting business operational strategy!) Hostfully https://hostfully.com (Sign up today at Hostfully.com and use coupon code THANKSFORVISITING to get 2 Free Guidebooks!) Join our LIVE workshop http://hostmasterclass.com (Sign up for our FREE workshop on August 16 at hostmasterclass.com.)