Sometimes there are extraordinary people who arrive just at the right position to make a community a better place to live for everyone. This is the case at the Los Angeles City Pubic Library system with Karen Pickard Four and Edna Osepans. Karen has been the lead Librarian at what is called the Library Experience Office since 2021, and Edna, the Supervising Social Worker for the last seven months at the same Office. They are leaders and pioneers in rethinking the library experience in the face of 21st century challenges that could not have been imagined years ago. In this podcast Karen and Edna explain in most captivating ways, what it means to transfer a system made up of 72 library branches into what they call “trauma-informed practices”. In fact, Karen is an advocate of having this theme become a centerpiece of the City of Los Angeles, California, where the Mayor, Karen Bass, has called a State of Emergency in confronting over 50,000 fellow neighbors who find themselves unhoused. Listen to the rich array of resources and services at the Los Angeles Library system and learn why cities in far flung locales and even other countries, are calling them to find out how to imitate their innovative path. To Contact: Email - KPickard@lapl.org and edna.osepans@lapl.org Go to - www.lapl.org to learn more Tel. 1 (213) 228-7000, L. A. Central Library