Have you found yourself in a difficult situation lately? Have you dealt with a difficult client or customer? How do you deal with your customers after a rough start to your day?

In today's episode I discuss:

  • The 7 steps to handling any difficult conversations or situation.

  • Remaining calm

  • Listening
  • Wait until the other person is calm
  • Apologizing
  • Find common ground
  • Move towards an endpoint
  • Next Steps

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