Episode Notes:On this episode of “Salesforce Simplified,” we speak with Nick Glimsdahl, who is a Senior Account Executive at VDS, a company that specializes in improving contact center operations through a strategic, personalized, and consultative approach. He's also the host of his own podcast, Press 1 For Nick, and is a featured contributor for ICMI, a company that works with contact centers to accomplish desired outcomes and prepare them for the future. Additionally, Nick has his own podcast, “Press 1 For Nick.”Nick’s Links:Nick on LinkedIn:https://tinyurl.com/25teykjrVDS: https://www.govds.com/ICMI: https://www.icmi.com/Press 1 For Nick Podcast: https://press1fornick.com/