In this episode, Teri welcomes Ilana Shalowitz, Voice User Interface (VUI) Design Manager at Emmi.
Ilana Shalowitz is a well-respected authority in the voice-first design technology space, and she joins me today to talk about some of the key principles to consider when designing a voice-first experience for healthcare applications.
Some tips from Ilana!* Recommended reading: Designing Voice User Interfaces by Cathy Pearl, and Voice User Interface Design by James P. Giangola and Jennifer Balogh * Research before getting started! * Listen to conversations with an ear for how people speak to each other, to determine what makes a good audio experience. * Talk to people about your voice application, both about the idea itself (i.e. the strategic direction) and to test the conversation itself (i.e. Wizard of Oz testing) * Remember designing a voice user interface experience is a lot like creating art or composing music; a “tapestry” of appropriate statements “woven” together. * Consider how to build rapport with the user: consider your brand persona, set appropriate expectations, use the names of the users, be consistent in the way information is delivered, and develop trust.
Links and Resources in this Episode* Ilana Shalowitz on LinkedIn * Ilana Shalowitz at ilana.shalowitz@wolterskluwer.com * Emmi * Designing Voice User Interfaces by Cathy Pearl * Voice User Interface Design by James P. Giangola and Jennifer Balogh * Librivox * Dr. Teri Fisher on Twitter * Dr. Teri Fisher on LinkedIn * Please leave a review on iTunes
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