Building effective teams that perform is one thing.  It is truly powerful when you build a team that also excels in customer service.

In this episode of The Teamwork Advantage, Pete McGarahan shares his experiences in IT Service Management. We'll discuss strategy, structure, people, processes and tools.  

Pete is a two-time recipient of the "Legend of the Year" award and his team at First American IT Services recently won awards for Best use of Technology and Best Service and Support Organization at HDI Support World.