Wednesday, November 6, 2019
In 2018 the Los Angeles County Museum of Art launched a custom developed system, called the Move Object Request Application (MORA), designed to track the movement of art throughout the museum and replace a previous decade-old work order site. LACMA’s robust acquisition, loan, and exhibition calendar averages over 140,000 art location updates a year. Museum staff use the new web-based system to communicate with art preparators and collections managers about anything from gallery rotations and viewings to unpacking crates and sending objects for conservation or photography. To develop this application, the team performed extensive requirements gathering and employed an iterative, design thinking approach to the project. Rather than upgrading the previous system - with all the same assumptions - to a newer iteration, the project began with the question “What problem are we trying to solve?”. Adding to the complexity of deeply ingrained workflows and departmental dynamics was the fact that the primary user department operated in a mostly paper-based environment, which provided an opportunity for creative solutions in the usability testing stage of development.
Session Type60-Minute Session (Professional Forum or Hands-on Demonstration)
TrackSystems
Chatham House RuleNo
Key OutcomesThis session will encourage participants to think critically about the systems they have in place using key concepts in design thinking for the benefit of internal users and to apply the methodology they use for public-facing projects to their coworkers. Participants will walk away with tried-and-tested tools for paper prototyping and testing, which are especially important for implementing digital tools and workflows for visual learners and non-digital natives.
Speakers
Co-Presenter : Amanda Dearolph, Database Administrator, Los Angeles County Museum of Art (LACMA)
Session Leader : Yvonne Lee, Head of Collection Information and Digital Assets, Los Angeles County Museum of Art
Co-Presenter : Meredith Steinfels, Digital Platforms Manager and Archives Specialist, Hood Museum of Art, Dartmouth