In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success. Samma is sharing hew views on empathy, what it is and what are some practical tools to help you practice empathy with clients.

And....Samma is also sharing her career story and tips on navigating bro culture and making yourself invaluable for your team.

One of my favourite learning from the conversation: "Being empathetic is showing up, actively listening, taking notes, asking open ended questions, giving clients the space to vent in air, how they feel, and taking it upon yourself to validate and reflect back what they're telling you."

Samma's book recommendation: Turn the Ship Around by L.David Marquet

Connect with Samma on LinkedIn: https://www.linkedin.com/in/sammaishaqhafeez/

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