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What if hospitality businesses could do more than just make profit?

In this season finale of Talking Hospitality, we’re joined by Michael Tingsager, founder of Hospitality Mavericks, to explore a bigger question facing the industry — can businesses genuinely be a force for good, or is that just talk?

Drawing on real examples and his “seven tenets” framework, Michael breaks down how the most progressive hospitality brands are building strong cultures, making better decisions, and creating long-term impact — not just short-term success.

This conversation goes beyond trends. It challenges how you think about leadership, culture, and responsibility in hospitality today.

Because if we’re honest… the industry doesn’t just need better operators. It needs better thinking.

And that starts here.

🔥 Key Takeaways

• Profit and purpose aren’t opposites — they rely on each other
• Culture isn’t a “nice to have” — it’s the engine of performance
• You can’t copy great businesses — you have to build your own model
• Clarity of purpose is the foundation of every successful organisation
• Frontline empowerment drives better customer experience
• Long-term thinking beats short-term wins every time

Contact Us: hey@talkinghospitality.com

Links to References in Episode:

Talking Hospitality Blogs

Talking Hospitality Courses

Talking Hospitality podcast Episode 46: How You Can Find Purpose

Talking Hospitality podcast Episode 50: How Do You Make A Podcast?

Hospitality Mavericks podcast Episode 29: Nisha Katona

Hospitality Mavericks podcast Episode 287: Ari Weinzweig

Hospitality Mavericks podcast series: Living The SIX Tenets Of Agile Hospitality Episodes

Ari Weinzweig's Four Books

Companies Mentioned:

Dishoom

Pizza Pilgrims

Paddy & Scotts

Zingerman’s

Mowgli's

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How do you actually write your first book — and more importantly, finish it?

In this episode of Talking Hospitality, we explore what it really takes to move from idea to a completed book. This isn’t about waiting for inspiration or having the perfect concept. It’s about structure, discipline and doing the work.

Timothy R Andrews and Joe McDonnell are joined by Monica Or, who shares her experience of writing alongside her work in hospitality consultancy. The conversation breaks down how to start writing, how to organise your thinking, and why so many people never get past the first few pages.

What becomes clear is that writing a book isn’t that different from building a business. It requires clarity, consistency and the ability to keep going when motivation drops.

If you’ve ever thought about writing a book — or starting something you keep putting off — this episode offers a practical and honest perspective on what it actually takes.

In This Episode

• How to write your first book
• How to start writing when you don’t know where to begin
• Turning ideas into structure and chapters
• Why most people never finish writing a book
• The role of discipline and consistency
• Overcoming overthinking and self-doubt
• Applying business thinking to creative work

📌 Key Takeaways* Writing a book starts with structure, not inspiration * Most people struggle to finish because they overthink the process * Discipline and consistency matter more than talent * Breaking ideas into smaller parts makes writing manageable * The same mindset used in business applies to writing * Progress comes from doing the work, not waiting for the right moment

To find out more about Star Quality Hospitality visit starqualityhospitality.co.uk

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This episode of Talking Hospitality explores one of the most important topics in the industry today: how we treat people at work.

Timothy R Andrews and Joe McDonnell are joined by John Herity, Operations Manager at the Caledonian Club, to discuss leadership, mentoring and creating environments where people can genuinely succeed.

John shares his journey through hospitality, from early roles in London to working in some of the most prestigious environments, before returning to the Caledonian Club — a place known for its long-serving team and strong culture.

The conversation focuses on how the industry has changed, particularly in how younger generations view work. John explains why treating young people with respect, giving them responsibility and allowing them to make mistakes is essential if businesses want to retain and develop talent.

There is also a deeper discussion around mentoring, leadership and the role managers play in shaping careers. Rather than simply giving answers, John shares why guiding people to find their own solutions leads to stronger confidence and long-term growth.

This episode is a practical reflection on leadership in hospitality — and a reminder that great businesses are built on how people are treated every day.

Show Notes

In this episode we discuss:

• John Herity’s career journey in hospitality
• Life inside a private members’ club
• How hospitality has changed over the years
• Attracting and retaining younger talent
• Why respect and autonomy matter at work
• Learning through mistakes and real experience
• The difference between good and bad managers
• Mentoring and developing future leaders
• Creating a genuine “home from home” culture
• Why small behaviours (like saying hello) matter

💡 Key Takeaways

1. Young people want respect and autonomy

They respond to how they are treated — and expect to be trusted and supported.

2. Mistakes are part of learning

Creating safe environments where people can learn without fear leads to better teams.

3. Leadership is shown in small moments

Simple behaviours like saying hello or thank you shape culture more than policies.

4. Mentoring is about guidance, not answers

Helping people find their own solutions builds confidence and long-term capability.

5. Culture drives retention

Environments where people feel valued lead to long-serving teams and stronger businesses.

6. You can learn from bad managers too

Negative experiences often shape better leadership behaviours later on.

Companies mentioned in this episode:* Caledonian Club * PwC * Close Brothers * Credit Suisse * Barclays * State Street

Contact John on: jh@caledonianclub.com

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In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell sit down with Gary King, owner of Collins King & Associates, to explore what hospitality recruitment looks like after decades of disruption, change and survival. Gary shares his journey from chef to recruiter, his early work with football clubs including Tottenham and Arsenal, and how those experiences shaped his ability to recognise talent and understand hospitality from the inside.

The conversation moves through the realities of building and sustaining a recruitment business through multiple downturns, including the financial crash, Brexit, the pandemic and the challenges currently facing hospitality operators. Gary reflects on resilience, optimism and why hard work, relationships and real industry knowledge still matter.

Timothy, Joe and Gary also unpack how recruitment has changed over the years, from print advertising and fax machines to LinkedIn and AI. While technology has transformed the speed and tools of recruitment, the discussion makes a strong case that human judgement, cultural understanding and long-term relationships still sit at the heart of finding the right people.

This is a practical and reflective episode about careers, change, optimism and the enduring value of hospitality people who really know the industry.

Key takeaways1. Hospitality recruitment is built on relationships 2. Technology helps, but strong networks and real industry knowledge still drive the best hiring decisions. 3. Resilience matters more than ever 4. Gary’s story shows that recruitment and hospitality both go through hard cycles, but determined people find ways through them. 5. AI will change recruitment, not replace it completely 6. Tools evolve, but judgement, nuance and understanding people remain human strengths. 7. Specialist recruiters still have a place 8. At senior and difficult-to-fill levels, expertise, trust and deep market knowledge still carry real value. 9. Culture fit needs careful handling 10. It is less about vague “fit” and more about understanding team dynamics, personalities and how people will work together. 11. Hospitality keeps moving 12. The industry has taken repeated hits, but its adaptability and people-first nature continue to make recovery possible.

Companies mentioned in this episode:

• Arsenal
• Tottenham Hotspur
• Smart Group
• Angela Hartnett
• Blue Arrow
• Reid
• Reed Catering Recruitment
• Evolve Hospitality
• Collins, King and Associates
• Kevin Campbell Foundation
• Springboard
• Everton

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This episode of Talking Hospitality explores a fundamental question: how do people actually learn at work?

Regular host Timothy R Andrews takes a back seat on this one, with Tracey Rashid and Joe McDonnell taking the lead.

They are joined by Steve Dineen, CEO of Fuse Universal, to challenge traditional approaches to training and development — particularly in fast-paced industries like hospitality.

Steve shares how his early experience as a technical trainer led him to question why so much workplace learning fails to engage people. He explains why long-form, compliance-led training often misses the mark, and why modern learning needs to reflect how people behave outside of work.

The conversation introduces the concept of “learning at the point of need” — accessing knowledge in the moment it’s required — and explores how platforms like YouTube and ChatGPT have reshaped expectations around learning.

Steve also highlights the importance of capturing knowledge from the best people within an organisation and making it accessible to everyone. Combined with strong leadership and the right culture, this approach can improve onboarding, build confidence and ultimately support retention.

This episode offers a practical perspective on how hospitality businesses can rethink learning to better support their teams and performance.

📌 Show Notes

In this episode we discuss:

• Why traditional workplace training often fails
• The concept of “point of need” learning
• Bite-sized vs long-form learning
• Learning behaviours influenced by YouTube and ChatGPT
• Capturing knowledge from top performers
• Improving onboarding and reducing time to competence
• The link between learning, confidence and retention
• The role of leadership in driving engagement
• AI and inclusivity in learning design

💡 Key Takeaways

1. Most training fails because it doesn’t fit reality

Frontline teams don’t have time or patience for long, rigid courses.

2. Learning should happen when it’s needed

“Point of need” learning is more effective than trying to store knowledge in advance.

3. People learn like consumers now

YouTube, Google and ChatGPT have reset expectations for speed and accessibility.

4. Knowledge already exists inside your business

The challenge is capturing it and making it accessible to everyone.

5. Leadership drives learning culture

Engagement increases when managers actively participate and promote learning.

6. Confidence is the real outcome

When people feel capable in their role, performance and retention improve.

Links referenced in this episode:

• www.fuseuniversal.com
• Steve Dineen on LinkedIn

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This bonus episode of Talking Hospitality, recorded live at Confex 2026, explores one of the most misunderstood roles in the industry: human resources.

Timothy R Andrews speaks with Jonathan Napier, HR Director at the Jumeirah Carlton Tower and a volunteer advocate for HR in Hospitality, a non-profit network dedicated to championing people professionals across the sector.

Jonathan shares what HR actually does inside hospitality businesses — and why the function is far more than hiring, payroll or policies. At its heart, HR is about supporting people, developing talent and ensuring teams have the guidance and structure they need to succeed.

The conversation also explores the work of HR in Hospitality, a volunteer-led organisation that has spent three decades bringing HR professionals together through events, education and networking. Jonathan explains why advocacy for HR as a career matters, why operational experience is invaluable for future HR leaders, and how hospitality offers career progression without the traditional academic route.

The episode also tackles one of the most talked-about topics in business today: AI. Jonathan shares why technology won’t replace HR, but why professionals who understand AI will have a powerful advantage in the future.

At its core, this episode is about people — and the individuals working behind the scenes to support the teams that keep hospitality running.

Show Notes

In this episode we discuss:

• What HR actually does in hospitality businesses
• Why HR is often misunderstood within organisations
• The role of HR in Hospitality, a volunteer advocacy network
• Supporting HR professionals through education, networking and industry events
• Why operational experience makes better HR leaders
• Hospitality as a career without traditional academic barriers
• The future of HR in a world influenced by AI
• Why technology should support HR — not replace it

Key Takeaways

1. HR is fundamentally about people

At its core, the role is to guide, support and protect employees while helping organisations operate effectively.

2. HR has evolved significantly

What once focused mainly on payroll and administration has become a strategic function that supports culture, development and business performance.

3. HR in Hospitality advocates for the profession

The volunteer-led organisation brings HR professionals together through learning events, industry collaboration and recognition programmes.

4. Operational experience strengthens HR leaders

Jonathan argues that HR professionals who have worked in frontline hospitality roles often communicate more effectively with operational teams.

5. Hospitality offers real career progression

Unlike many industries, hospitality allows people to build senior careers without traditional academic pathways.

6. AI will change HR — but not replace it

Technology will streamline administrative tasks, allowing HR professionals to spend more time supporting people.

Companies mentioned in this episode:

• MMG Events
• Jumeirah Cotton Tower
• HR in Hospitality
• Graphic Kitchen
• HJ UK Hospitality Jobs UK
• NMG Events

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This bonus episode of Talking Hospitality is recorded live at Confex in London and shines a light on an unusual but powerful initiative bringing the industry together.

Timothy R Andrews sits down with Paul Gilley, founder of the London Hospitality Festival, to discuss Hospitality Fight Night — an event that takes hospitality professionals with no boxing experience and puts them through a 12-week training journey before stepping into the ring in front of hundreds of industry peers.

But this event isn’t really about boxing.

It’s about resilience, wellbeing, confidence and community. Participants train together, build friendships and challenge themselves in ways many never expected. The evening itself becomes a celebration of the industry, with leaders and colleagues gathering to support the fighters and raise funds for Hospitality Action, the charity that supports hospitality workers in times of crisis.

Paul also shares the wider story behind the London Hospitality Festival — an event that has grown over nearly two decades to bring thousands of hospitality professionals together through sport, connection and shared purpose.

This episode is a reminder that hospitality is at its best when people come together, support one another and invest in the wellbeing of the industry.

Show Notes:

In this episode we discuss:

• The idea behind Hospitality Fight Night
• Why hospitality professionals are stepping into the boxing ring
• The 12-week training journey participants go through
• Confidence, fitness and personal development through sport
• The role of community and camaraderie in hospitality
• Raising funds for Hospitality Action
• The story behind the London Hospitality Festival
• Why wellbeing and looking after people matters more than ever in hospitality

Key Takeaways:

1. Hospitality Fight Night is about the journey, not the boxing

Participants train for twelve weeks, building confidence, resilience and friendships along the way.

2. Community is one of hospitality’s greatest strengths

Events like this remind people that the sector works best when it comes together.

3. Personal growth can come from unexpected places

Many participants start with no boxing experience but finish with new skills and confidence.

4. Charity remains at the heart of the industry

Funds raised from the event support Hospitality Action, helping hospitality workers when they need it most.

5. Sport has long been a connector in hospitality

The event builds on the legacy of the London Hospitality Festival, which brings thousands of professionals together each year.

6. Wellbeing is now central to leadership in hospitality

Paul reflects on how the industry has shifted towards caring more about people, culture and mental health.

Paul Gilley explains Hospitality Fight Night, where hospitality professionals train for 12 weeks to step into the ring and raise money for Hospitality Action.

Links referenced in this episode:

• hospitalityaction
• hospitalityfightnight
• paulgilly
• hospitalityjobsuk
• hjuk
• graphickitchen
• mmgevents

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In this episode, Timothy R Andrews sits down with operator and campaigner Andy Lennox in the Old Thatch pub in Dorset to talk about what’s really happening behind the scenes in hospitality right now. Andy shares his journey from building Co-Tai into a multi-site business (and the reality of private equity ownership), to launching Nusara, and growing a pub portfolio in a market that keeps getting tougher.

The conversation moves quickly from business story to industry survival. Andy explains why the sector is “busy but broke”: rising utilities, rent pressure, business rates shocks, and margins shrinking to the point where reinvestment becomes impossible. He unpacks the Wonky Table campaign, why the “no Labour MPs” sticker spread, and how press, trade bodies and political pressure combine when an industry finally decides it’s had enough.

It’s a practical, blunt, and sometimes controversial discussion about tax reform, VAT, business rates, and why hospitality needs to get better at explaining its economic importance — and the consequences when it isn’t heard.

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This episode explores what actually makes apprenticeships successful in hospitality — and why commitment from employers matters more than funding or frameworks.

Timothy R Andrews and Joe McDonnell are joined by Neil Gander and Lucy Grant-Evans from Electric Mayonnaise, who share their experience of delivering apprenticeships as part of a wider learning and development approach.

The conversation looks at why apprenticeships fail when they’re treated as a tick-box exercise, how over-promotion creates leadership gaps, and why many managers are expected to lead teams without ever being taught how. Neil and Lucy explain why taking training into the business, using project-based learning, and genuinely supporting learners leads to better outcomes for both people and organisations.

This is a practical episode for hospitality employers who want apprenticeships to improve retention, build stronger leaders, and protect their employer brand.

In this episode, we discuss:

• What makes apprenticeships succeed in hospitality
• Why employer commitment is the deciding factor
• Apprenticeships as part of a wider L&D strategy
• Over-promotion and leadership without training
• Supporting learners beyond “free training”
• Project-based learning that adds real business value
• Apprenticeships for managers, not just new starters
• Reducing stigma around the word “apprenticeship”

Takeaways

1. Apprenticeships succeed when employers stay involved
2. Learners need support, not just enrolment.
3. Funding doesn’t replace leadership
4. Even fully funded programmes fail without day-to-day encouragement.
5. Many hospitality managers are promoted without training
6. Apprenticeships help close critical leadership gaps.
7. Learning works best inside the business
8. On-site workshops and real projects drive better results.
9. A failed apprenticeship damages employer brand
10. Broken promises lead to disengagement and turnover.
11. Reframing apprenticeships removes resistance
12. Positioning them as development programmes increases buy-in.

Links referenced in this episode:

• electricmayonnaise.co.uk

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This episode explores why hospitality continues to lose people, skills and funding — and what can actually be done about it. Timothy R Andrews is joined by Vicky Glover, Founder of Appetite 4 Apprenticeships, for a clear, practical conversation about apprenticeships, retention and the realities facing hospitality employers.

Vicky explains how the apprenticeship levy works, why billions of pounds go unused every year, and how large organisations can legally gift funding to SMEs that desperately need training support. The discussion covers why 43% of hospitality workers leave within their first three months, how poor onboarding damages the industry’s reputation, and why apprenticeships are often misunderstood or badly implemented.

The episode also looks at social mobility, diversity and long-term career progression — challenging the idea that apprenticeships are only for entry-level roles. From sole traders to multi-site operators, this conversation breaks down how apprenticeships can be used to retain people, reduce costs, and build stronger teams when budgets are under pressure.

This is a practical episode for owners, operators and leaders who want their people to stay — but aren’t sure where to start.

In this episode, we discuss:

• Why £3.3bn in apprenticeship funding goes back to government unused
• How the apprenticeship levy actually works
• Why 43% of hospitality workers leave within three months
• Apprenticeships as a retention and engagement tool
• Gifting levy funding from large businesses to SMEs
• Choosing the right training provider for your operation
• Apprenticeships for existing staff, not just new starters
• Cost savings, National Insurance relief and funding benefits
• Social mobility and widening access to hospitality careers
• Why onboarding is as important as guest experience

Takeaways:

1. Hospitality is losing people early — and fast
2. 43% of workers leave within three months, often due to poor onboarding and lack of development.
3. Billions in training funding go unused
4. Apprenticeship levy money expires if it isn’t spent — and most businesses don’t realise it.
5. Apprenticeships aren’t just for school leavers
6. They work for supervisors, managers and existing team members at every level.
7. SMEs can access levy funding they don’t pay into
8. Large organisations can gift unused levy to smaller operators.
9. Retention improves when people feel invested in
10. Apprenticeships create structure, progression and loyalty.
11. Hospitality needs to sell itself better
12. The industry offers real careers, but fails the “parent test” far too often.

Organisations & Links Mentioned

• UKs Largest Hospitality Survey 2025
• Appetite 4 Apprenticeships
• Hospitality Jobs UK
• Graphic Kitchen
• Only A Pavement Away
• Rio Ferdinand Foundation
• Crisis
• Marstons
• HMRC

People* Timothy R Andrews * Vicky Glover * Tracey Rashid * Joe McDonnell * Dawn Lawrence * Paul Fellows * Nick Clover

Hosts:

• Timothy R Andrews
• Tracey Rashid
• Joe McDonnell

Guest:

• Vicky Glover – Founder, Appetite for Apprenticeships

hospitality apprenticeships, apprenticeship levy hospitality, hospitality staff retention, hospitality training funding, apprenticeships SMEs hospitality, hospitality onboarding, hospitality careers, Talking Hospitality podcast

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This remastered bonus episode revisits a powerful conversation first recorded in 2020, where a walk up a mountain becomes a turning point for life and career.

Hosts Timothy R Andrews and Sarah Kettel are joined by events professional and author Paul Cook, who shares the story of climbing Mount Kilimanjaro — and how the experience fundamentally changes how he sees work, purpose and success.

What begins as a casual decision made in a pub quickly becomes a physically demanding and emotionally revealing journey. As Paul climbs higher, everyday noise falls away. Material concerns lose their importance. Trust, humility and teamwork come to the forefront — particularly through the guidance and care of the local crew and porters who make the climb possible.

Through exhaustion, fear and vulnerability on summit night, Paul reaches a moment of clarity that stays with him long after he comes back down the mountain. The episode explores career change, respect for unseen roles, and the courage it takes to walk away from work that no longer feels right.

This is a reflective, human story about slowing down, listening properly, and realising when it’s time to choose a different path.

In this episode, we explore:

• Why Paul agrees to climb Mount Kilimanjaro without expecting it to change anything
• Preparing physically and mentally for a climb of this scale
• Trusting experts when you’re out of your depth
• The role of guides and porters — and respect for invisible labour
• Summit night, altitude sickness and mental shutdown
• Reaching the top and experiencing clarity rather than celebration
• Returning home with a changed perspective on work and life
• Making the decision to leave a career that no longer fits

Hosts:

• Timothy R Andrews
• Sarah Kettel

Guest:

• Paul Cook — Events professional and author

Takeaways:

1. Sometimes clarity only comes when noise disappears
2. Stepping away from routine creates space to think differently.
3. Trust matters when you don’t know what you’re doing
4. Listening to experts can be the difference between success and failure.
5. Invisible roles carry enormous responsibility
6. The people behind the scenes often make everything possible.
7. Physical challenge exposes emotional truth
8. Fatigue strips away ego, certainty and pretence.
9. Not all success is about pushing through
10. Sometimes it’s about recognising when to step away.
11. Loving what you do matters more than staying comfortable
12. If something no longer fits, leaving can be the healthiest choice.

Links referenced in this episode:

• HospitalityJobs UK
• Graphic Kitchen

Companies mentioned in this episode:

Planet Planit

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This Christmas special explores what it really takes to get through the festive season while working in hospitality. The Talking Hospitality hosts come together for an open, honest conversation about pressure, resilience, wellbeing and community at one of the most demanding times of the year.

The episode blends humour and reflection with serious discussion around mental health, sobriety, burnout and support. It features contributions from the Hospitality Choir in support of Hospitality Action, alongside practical guidance and resources shared by Kelly’s Cause for anyone struggling during the festive period.

Rather than pretending Christmas is easy, this episode acknowledges the reality of long hours, emotional labour and exhaustion — while offering reassurance, perspective and practical support. It’s a reminder that you’re not weak for finding this time hard, and you’re not alone in getting through it.

Show Notes:

• The realities of working through Christmas in hospitality
• Why festive pressure hits hospitality teams differently
• Mental health, anxiety and recognising when support is needed
• Sobriety, self-care and celebrating in different ways
• The Hospitality Choir’s Christmas single supporting Hospitality Action
• Support available through Kelly’s Cause during the festive period
• Practical mental health resources available 24/7 over Christmas
• Leadership, responsibility and looking ahead to the new year

Featured contributors & organisations:

• The Talking Hospitality hosts
• Hospitality Choir – Always Open at Christmas
• Hospitality Action
• Kelly’s Cause
• Samaritans, Shout & NHS mental health services

Big Thank You to our sponsors:

Hospitality Jobs UK

Graphic Kitchen

Piss'd Game

Links referenced in this episode:

• https://thehospitalitychoir.org/
• kellyscause.com
• Tech on Toast Podcast
• We Recover Loudly
• Hospitality Action

Companies & Individuals mentioned in this episode:

• Cadbury
• Greene King
• Phil Street
• Jeff Black
• Mecca Ibrahim
• Dawn Lawrence

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What does leadership look like when you’re raising children on your own, running a business, and carrying responsibilities that don’t switch off at 5pm?

In this episode, Dawn Lawrence, Founder and CEO of Hospitality Jobs UK, shares a deeply honest account of building a career while navigating single parenthood, financial pressure, judgment, and self-doubt.

Dawn reflects on leaving school at 16, finding confidence through hospitality, rising into senior corporate roles, and ultimately setting up her own recruitment business as a single mum. She speaks openly about the moments of struggle, the fear of being judged, and the turning point that came from asking for help. Throughout the conversation, one message runs consistently through it all: success isn’t about perfection — it’s about resilience, priorities, and the quality of time we give to the people who matter most.

This episode is a powerful reminder that leadership isn’t always loud or polished. Sometimes it’s about keeping going, making hard choices, and doing the best you can with what you have.

Show NotesIn this episode, we discuss:

• Dawn Lawrence’s journey from leaving school at 16 to founding Hospitality Jobs UK
• The realities of single parenthood while leading teams and businesses
• Why asking for help is not weakness, but leadership
• The pressure single parents feel at work — and why so many hide it
• Quality vs quantity when it comes to time with children
• Flexible working, trust, and transparency in modern workplaces
• How adversity shaped Dawn’s leadership style

Key Takeaways:

1. Leadership and parenting are not separate skills
2. The ability to prioritise, adapt, and stay resilient shows up in both roles — often at the same time.
3. Quality time matters more than hours logged
4. Children remember presence, not perfection. Small, meaningful moments leave lasting impact.
5. Asking for help changes everything
6. Dawn’s biggest turning point came when she stopped carrying everything alone.
7. Many single parents hide their reality at work
8. Fear of judgment still shapes behaviour, especially for women in leadership roles.
9. Flexible working unlocks talent, not excuses
10. When people are trusted, they perform better — and stay longer.
11. Resilience is built through lived experience
12. Some of the strongest leaders are shaped quietly, through necessity rather than choice.

Guest:

Dawn Lawrence — Founder & CEO, Hospitality Jobs UK

Hosts:

Timothy R Andrews & Joe McDonnell

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Branding in hospitality isn’t a logo exercise — it’s the feeling people carry with them when they walk out the door. In this episode, Sachin Parmar and Sanj Naha from Graphic Kitchen join us to unpack what great branding really looks like in restaurants, hotels and bars. We explore everything from menu design and technology to TripAdvisor strategy, toilets (yes, really), and why consistency is the quiet power behind long-term success.

You’ll hear how consumer expectations have shifted, why the “experience” starts long before a guest arrives, and how reviews influence footfall more than most operators realise. Sachin and Sanj share hard-won advice on building a brand with purpose, leveraging tech to get bums on seats, and using online reputation to drive revenue, team morale, and guest loyalty.

If you’ve ever wondered how to keep guests coming back, or how to cut through the noise in a crowded market, this episode will give you the clarity — and the challenge — to rethink your brand from the foundations up.

Takeaways:

• Branding isn’t just about flashy logos; it’s about creating a feeling that resonates with customers.
• To keep guests coming back, restaurants must focus on delivering a consistent experience that meets high expectations.
• Tripadvisor still plays a crucial role in restaurant visibility, influencing where customers choose to eat.
• Understanding your restaurant's brand means ensuring every aspect, from decor to service, aligns with your core values.
• The key to effective branding is creating memorable moments that resonate with guests and reflect your restaurant's personality.
• Investing in branding is essential; don’t skimp on the elements that will ensure long-term success and customer loyalty.

Companies mentioned in this episode:

• Graphic Kitchen
• Gousto
• HelloFresh
• TripAdvisor
• Drake and Morgan
• Taj Mahal

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In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell are joined by Olajide Alabi, one of the UK’s most engaging voices in Equality, Diversity & Inclusion — and Co-Founder of SISU, the People Experience Agency.

Olajide breaks down what EDI really means in practice: how inclusion starts with belonging and psychological safety, why focusing on diversity alone misses the point, and what real leadership looks like when it’s human-centred and curious.

In this episode:

• Why inclusion and equity matter more than diversity targets
• The dangers of “tick-box” EDI approaches
• How psychological safety transforms culture and performance
• Why representation at the top still matters — and how to get there
• The business benefits of empathy, curiosity, and storytelling

Companies mentioned in this episode:

• TGI Fridays
• SISU
• Graphic Kitchen

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In this very special audio-only bonus edition of Talking Hospitality (you won’t find it on YouTube), host Timothy R Andrews is joined once again by Tracey Rashid, returning to the mic for an inspiring conversation with Mex Ibrahim, co-founder of Women in the Food Industry.

Mex shares how her organisation shines a spotlight on the stories and successes of women across every corner of the food world — from chefs and producers to entrepreneurs and policy leaders.

She discusses the barriers women still face in hospitality, the power of visibility and storytelling, and why collaboration — not competition — is key to real progress.

This episode also explores:

• The stories behind women like Asma Khan, Emma Heal (Lucky Saint), and Ramona Hazan (Ramona’s Kitchen)
• The importance of female leadership and allyship from men
• How women can support each other through community, mentorship, and confidence-building

A must-listen for anyone passionate about equality, representation, and creating lasting change across our industry.

Takeaways:

1. Visibility drives change

• You can’t be what you can’t see. Sharing women’s stories across every area of hospitality helps others believe leadership and entrepreneurship are within reach — not reserved for a select few.

2. Collaboration beats competition

• Progress happens when women support one another and when men step up as allies. It’s about shared goals, not rivalries.

3. Real barriers need practical fixes

• Long hours, childcare challenges, and menopause support aren’t abstract debates — they’re workplace realities that demand flexibility, empathy, and policy change.

4. Ask, connect, and be bold

• From Andi Oliver to Emma Heal, the most successful women didn’t wait for permission — they reached out, asked for help, and built networks that lifted others up too.

Companies & People mentioned in this episode:

• Women in the Food Industry
• Lucky Saint
• Ramona's Kitchen
• Tesco
• Asma Khan
• Andi Oliver
• Great British Chefs

Links referenced in this episode:

• womeninthefoodindustry.com
• talkinghospitality.com

Contact Mex via her Linkedin here

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In this episode, we’re joined by Vince Kelly, manager of the Mayor’s Hospitality Skills Academy at Westminster Kingsway College, to talk about one of the biggest challenges facing the industry today — the skills gap.

With 30 years’ experience as a chef and lecturer, Vince has seen the talent pipeline shrink first-hand. He shares how the Hospitality Skills Passport — a new initiative being developed in collaboration with UKHospitality, Springboard, and DWP — could revolutionise how people enter and progress within the sector.

We explore the importance of standardising entry-level training, why mentorship matters, and how colleges, employers, and government need to work together to professionalise hospitality careers in the UK.

It’s a must-listen for employers, educators, and anyone passionate about shaping the future of hospitality talent.

Takeaways:

• Vince Kelly shares his extensive background as a chef and educator, emphasizing the importance of practical experience in hospitality education.
• There's a significant skills gap in the hospitality industry, with a pressing need for skilled workers to fill various roles.
• The hospitality skills passport is a new initiative aiming to standardize training and ensure that workers are job-ready, focusing on both front and back-of-house skills.
• Vince discusses the importance of mentorship and on-the-job training, stating that 70% of learning should occur in the workplace for effective skill development.
• The podcast highlights the diverse career paths available in hospitality, encouraging listeners to view it as a serious profession rather than just a part-time gig.
• Networking and collaboration among industry professionals are crucial for creating a supportive community that helps address the challenges faced by the hospitality sector.

Links referenced in this episode:

• talkinghospitality.com
• graphic kitchen
• leisure jobs
• ccc westminster

Companies mentioned in this episode:

• Westminster Kingsway College
• CCC Westminster
• Mayor's Hospitality Skills Academy
• UK Hospitality
• DWP
• Graphic Kitchen
• Leisure Jobs

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In this episode, we tackle one of the most avoided topics in hospitality: tax. Whether you're self-employed, running a growing business, or just trying to make sense of payroll and forecasting, this conversation with Sema Ziler of Elan Tax is packed with straight-talking advice and practical insight.

Sema joins Timothy and Joe to share what every hospitality professional should know about staying compliant, planning ahead, and avoiding costly mistakes — from inheritance tax and payroll penalties to the realities of managing cash flow

We also explore what separates a good accountant from a bad one, and why proactive financial advice is often the difference between growth and stress.

It’s not just about tax returns — it’s about protecting your future.

Plus, we sprinkle in some fun anecdotes about the common pitfalls and red flags that can signal it's time to call in the experts.

Get ready for a light-hearted but informative chat that might just make tax season a little less taxing!

👥 Supported by our brand partners:

Graphic Kitchen – helping hospitality brands stand out through creative storytelling

Leisure Jobs – connecting top talent with the best opportunities in hospitality

Takeaways:

• Sema Ziler from Elan Tax emphasizes how important tax mitigation is for hospitality businesses, potentially halving your tax bill.
• Understanding the basics of inheritance tax planning can save a business owner a ton of money, making cash flow management vital.
• Getting a dedicated accountant helps take the stress out of payroll and compliance, allowing business owners to focus on what they love.
• Proactive accountants can be game-changers for small businesses, keeping you informed about important deadlines and paperwork needed.

To contact Sema directly please contact her on: sema.ziler@elantax.com quoting "Talking Hospitality"

Links referenced in this episode:

• Talking Hospitality
• Elan Tax

Companies mentioned in this episode:

• Elan Tax
• Graphic Kitchen
• Leisurejobs
• HMRC

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What does it mean to reconnect with your culture through food — and why are so many people in hospitality paying attention to Sri Lankan cuisine right now?

In this episode, we speak with Ranji Thangiah, co-founder of the Sri Lankan Culture Collective, about the personal journey that led her to start documenting recipes, stories, and memories after the loss of her father. What began as a way to process grief has grown into a powerful platform celebrating Sri Lankan identity in the UK — through food, conversation, and community.

We reflect on the growing visibility of Sri Lankan food in the mainstream, the importance of distinguishing it from broader South Asian cuisine, and the role of supper clubs and independent producers in shaping the next wave of culinary leadership.

This conversation explores culture, belonging, heritage, and why food can be a powerful way to preserve what matters — especially when it’s at risk of being forgotten.

https://tootingmama.com/about-tooting-mama/

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Safeguarding in hospitality should be more than just policy, it should be embedded in a business' culture.

In this episode, we explore how training, awareness, and prevention can transform venues into safer spaces for both staff and guests.

In this powerful episode of Talking Hospitality, we’re joined by Eren Bessim, Head of Training & Development at Safer Business Network, who brings frontline experience from the police force, festivals, and now the hospitality industry to tackle a critical subject: safeguarding.

We dig into why safety training isn’t just about ticking boxes — it’s about changing the culture of your business. Eren shares eye-opening stories from venues where prevention and intervention made all the difference, from spiking and harassment to hidden disabilities and suicide prevention.

We unpack the significance of schemes like Ask for Angela, WAVE (Welfare and Vulnerability Engagement), and the upcoming Martyn’s Law. You’ll hear how proactive training helps not only protect customers, but also can empower your team, improve retention, and strengthen the integrity of your entire operation.

This is an urgent conversation for anyone working in hospitality today.

"Safeguarding isn’t just a policy on the shelf — it’s the culture you build every shift, with every interaction."

Eren Bessim

Takeaways:

• The importance of early intervention & prevention
• How to identify vulnerability in venues
• “Ask for Angela” – what it really means & where it came from
• What is WAVE training and how to use it across your business
• Preparing for Martyn’s Law and why it matters
• Cultural changes vs one-off training sessions
• How safeguarding supports staff wellbeing and retention
• Real-life stories of intervention that saved lives

Resources & Mentions:

• Safer Business Network: saferbusinesstraining.org.uk
• White Ribbon UK
• Kelly’s Cause Foundation
• The Sunflower Scheme (Hidden Disabilities)
• Martyn’s Law (Protect Duty) – pending legislation

Talking Hospitality is proudly supported by:

• Graphic Kitchen – creative storytelling for hospitality brands
• LeisureJobs – the go-to recruitment platform for the industry

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When we chat about the potential of AI in hospitality, one of the big ideas we dive into is the concept of agentic AI.

Essentially, we’re talking about creating little digital helpers—think minions from Despicable Me—that can take on specific tasks, learn from context, and get better over time.

Instead of just tossing queries at a model like ChatGPT and hoping for the best, these agents are designed to work within your organization’s unique environment, pulling from your specific data to provide accurate and relevant responses.

In this eye-opening episode, we sit down with Matt Grimshaw, the founder of Youda, to explore how agentic AI is redefining the employee experience in hospitality—from onboarding to retention and everything in between.

We unpack:

🧠 What agentic AI actually is (think smart little digital minions)

📲 How it automates repetitive HR admin and improves employee communication

📉 Why it could reduce turnover by identifying root causes in real-time

🌍 How multilingual access, personalisation, and data-driven insights reshape frontline engagement

🛠️ And what businesses need to know before diving in—tech integration, GDPR, and AI hallucinations included

If you’ve ever wished your employee handbook could talk, or your team had more time to focus on people, not paperwork—this is your episode.

🎧 Listen now to discover how AI isn’t replacing HR—it’s enhancing it.

Takeaways:

Key Takeaways:1. Agentic AI = Personalised, Automated Support for Teams

Agentic AI works like a team of smart, task-specific “digital minions” that can automate everything from employment references to onboarding workflows—freeing up time for HR and managers to focus on people, not paperwork.

2. It Doesn’t Just Save Time—It Unlocks Powerful Insights

By embedding AI agents across employee touchpoints, businesses can generate rich data sets that help predict why people leave, what onboarding experiences work, and how to improve retention at scale.

3. From Handbooks to Helpdesks—Instant, Accessible Answers

Whether it’s policies, training manuals, or recipes, employees can get what they need instantly via natural language queries—even in their preferred language. No more digging through PDFs or waiting days for a reply.

4. GDPR-Friendly, With the Right Culture and Controls

AI’s potential is huge, but it must be implemented with care. Transparency, clear permissions, and building a culture of trust are vital when collecting employee data—especially with Gen Z’s data-savvy mindset.

5. The Biggest Barrier? Legacy Systems

The tech works—but if your rota, HR, or ATS systems don’t integrate well, it’ll hold you back. Future-proofing your tech stack is essential to get ahead of the AI curve.

6. Start Small: Solve Annoying Problems First

The fastest wins come from removing admin headaches. Automate frustrating, repetitive tasks (like return-to-work forms or reference requests) to boost morale and free up time for strategic thinking.

7. It’s Not Optional—It’s Inevitable

Matt’s advice? Don't wait. Within 18–24 months, organisations that aren’t using AI to enhance employee experience will be left behind. Early adopters are already pulling ahead.

Links referenced in this episode:

• youda.co

Companies mentioned in this episode:

• Youda
• ChatGPT
• Graphic Kitchen
• Leisure Jobs

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~~~~Hospitality is at the heart of what makes London the greatest city in the world, and in this episode, we're diving deep into that very idea! Jason shares his unforgettable encounter with Bill Clinton, who declared London the best city, sparking an inspiration that led to the creation of the London Lifestyle Awards.

We chat about how these awards celebrate all the amazing experiences outside of work that make London shine, from top-notch restaurants to cozy coffee shops. With over 15 years of recognizing the best of the best, Jason gives us a behind-the-scenes look at how the awards evolved and adapted to the changing landscape of hospitality. So grab your favorite drink, sit back, and join us as we explore the vibrant world of London hospitality and the joy of celebrating it together!

What does Bill Clinton, the Dorchester, and a passion for public recognition have in common? Jason Gale, founder of the London Lifestyle Awards, joins us for an unfiltered and inspiring look at how the capital’s hospitality scene is celebrated—and what still needs to change.

In this episode, Jason shares how a conversation with the former US President sparked the creation of one of London’s most recognised consumer-voted awards. We unpack the rise of “competitive socialising”, the changing values of Gen Z diners, and the essential role of team celebration in staff retention. Jason also shares candid insights on navigating industry egos, how trends like wellness and one-venue nights are shaping the future, and why some hospitality awards risk becoming hollow when they operate on a pay-to-win model.

This is a must-listen for hospitality leaders who believe in meaningful recognition, building loyal teams, and putting the public at the heart of what we do.

Takeaways:

• Meeting Bill Clinton left a lasting impression and sparked a northerners' passion for London.
• The London Lifestyle Awards celebrate hospitality and the best experiences outside of work, uniting the public with businesses.
• Great hospitality is essential for London's appeal; without it, nobody would want to be here.
• The awards process allows the public to nominate and vote for their favourite businesses, creating a true celebration of excellence.
• Over the years, the hospitality industry has changed, with a rise in demand for entertainment alongside food and drink.

🤝 Thanks to Our Brand PartnersThis episode is brought to you by LeisureJobs and Graphic Kitchen.

LeisureJobs connects top talent with the best hospitality roles.

Graphic Kitchen brings bold hospitality stories to life through creative content.

We’re proud to have them on board.

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In this episode, Timothy and Joe are joined by the brilliant Akashia Carswell, CEO of London Talent and founder of Hive Cru, a new platform aiming to revolutionise temp recruitment in the hospitality sector.

They dig into:

• Why the current recruitment model is broken
• The invisible cost of poor training and high turnover
• How Hive could reduce recruitment timelines from four months to four hours
• The impact of government legislation on young workers and apprenticeships
• Why employers must change their mindset to attract and retain talent
• The emotional toll of poor leadership and how better L&D can break the cycle

From hard-earned stories to real-world solutions, this episode is a must-listen for every hospitality employer who’s said, “I just don’t have the time.”

This episode is brought to you in partnership with Leisurejobsand Graphic Kitchen—thank you for supporting industry conversations that matter.

Companies mentioned in this episode:

• London Talent
• Hive

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What does real allyship look like in hospitality — and why does it matter now more than ever?

In this episode, recorded in front of a live audience, Talking Hospitality host Timothy R Andrews is joined by Tris Reid-Smith, founder of Pride Wide, for an urgent and inspiring conversation on LGBTQIA+ rights, representation, and the power of storytelling.

We explore how toxic narratives are being weaponised against the queer community and why hospitality businesses have a unique role to play — not just in waving flags during Pride, but in creating truly inclusive, respectful spaces for both staff and guests all year round.

From corporate pinkwashing to authentic engagement, Tris offers a candid take on what support really means, why equality improves business performance, and how you can get involved.

Takeaways:

• In our podcast episode, we dive deep into the significance of Pride and how it continues to impact the hospitality industry, highlighting the importance of supporting the LGBTQIA community.
• Mass communication is key! We discuss how effective storytelling can shift public attitudes towards the LGBTQIA community and why this is crucial for societal change.
• We explore the idea that organizations need to embrace advertising as a tool for reaching target audiences, and there's no shame in selling the message of love and liberation.
• Training and empowering community members is essential; we believe that sharing skills with campaigners can help them effectively communicate their messages in hostile environments.

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What happens when hospitality businesses keep saying “we support mental health” — but don’t back it up with action?

In this eye-opening episode, we sit down with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause, the mental health charity changing how the industry supports its people — from the ground up.

Rachel shares hard truths about performative wellbeing, what really makes a difference to staff, and why the most effective mental health support doesn’t have to cost the earth.

In this episode:

• What businesses get wrong about mental health “awareness”
• Why rota consistency matters more than a free yoga class
• The shocking gap between support offered vs actually used
• How better culture cut one hotel’s turnover from 85% to under 45%
• What employers can do this week to help their teams thrive
• Why fear of losing staff shouldn't stop you from training them
• How Kelly’s Cause partners with hospitality leaders to embed real change

Whether you’re running a kitchen or a multi-site group, this episode offers honest, actionable advice to create safer, healthier workplaces — without the fluff.

💡 “It’s not your job to educate people about mental health. It’s your job to create a workplace that respects it.” — Rachel Kerr-Lapsley

👉 Learn more or support their work at kellyscause.com

📩 Email: hello@kellyscause.com

📲 Follow on Instagram: @kellyscause

🔗 Talking Hospitality donation link: https://www.kellyscause.com/donate

Takeaways:

• It's crucial for employers to understand that mental health awareness has evolved significantly post-pandemic; employees today know more about mental health than ever before.
• Kelly's Cause is dedicated to providing tailored mental health support specifically for hospitality workers, founded in memory of a chef who tragically died by suicide.
• Employers should focus on practical tools and strategies to create a healthy workplace rather than merely raising awareness about mental health issues.
• Effective mental health support can save businesses money on recruitment and turnover by fostering a supportive and healthy work environment for employees.

Links referenced in this episode:

• kellyscause.com
• instagram.com/kellyscause
• talkinghospitality.com

Companies mentioned in this episode:

• Kelly's Cause
• Mental Health First Aid England
• Hinge

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In this powerful and personal episode, we speak with Matt Cameron, founder of TMC People Agency and co-founder of WellJam, who shares the story behind his mission to transform toxic hospitality workplaces into thriving ones.

Matt opens up about his early years in hospitality, the pressure-cooker environments that almost cost him everything — and the moment that changed his life. Now, he's on a mission to help employers build people-first cultures that don't just retain staff, but genuinely help them thrive.

We discuss:

• The silent burnout epidemic in hospitality
• How poor workplace culture nearly ended Matt’s life
• Why many employer “wellbeing” perks miss the mark
• What younger staff really want — and why it matters
• Practical ways leaders can spot and stop toxic behaviours
• What it means to actually empower your team
• Why retention starts before Day One

This is an honest, solutions-focused conversation every hospitality leader needs to hear.

👉 Explore more episodes, blogs and training at www.talkinghospitality.com

📲 Connect with Matt: thatmattcameron.com

🙏 A big thank you to our brand partners

We’re proud to be supported by two fantastic organisations:

• Graphic Kitchen – bringing hospitality stories to life with standout creative that cuts through the noise.
• LeisureJobs – connecting top talent with the best opportunities across the industry

Takeaways:

• Matt's journey in hospitality shows the importance of mental health awareness in the workplace.
• Creating a supportive work environment can significantly boost employee retention and satisfaction.
• Work-life balance is often misunderstood; it should focus on improving the workplace culture, not just outside activities.
• Understanding individual employee needs is crucial for effective management in modern hospitality settings.

Links referenced in this episode:

• mattcameron.com

Companies mentioned in this episode:

• TMC // Agency
• wellJam

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In this special 50th episode of Talking Hospitality, we celebrate a major milestone — and pull back the curtain on the real story of starting (and sustaining) a podcast in our industry.

Joined by a line-up of fellow hospitality podcasters, we talk candidly about the lessons we’ve learnt, the mistakes we made, the kit we’ve loved and hated, and the very human reasons that keep us hitting "record" week after week.

Featuring:

• Mark McCulloch (Supersonic Marketing)
• Shell Righini (We Recover Loudly)
• Michael Tingsager (Hospitality Mavericks)
• Kieron Bailey (People on Purpose)
• Tracey Rashid
• Timothy R Andrews

Hosted by:

• Sarah Kettel & Phil Street (Hospitality Meets...)

In this episode:

• Why most podcasts never make it past Episode 4 (and how we did)
• The honest truth about editing, kit, guests... and imposter syndrome
• How to find your voice (and your why)
• Tips for getting started without blowing your budget
• The power of vulnerability – and why it’s okay to evolve
• How hospitality voices are reshaping the industry one episode at a time

Whether you're dreaming of launching your own podcast, already hosting one, or just curious about what really happens behind the mic — this episode is full of insight, laughter, and straight-up real talk.

Takeaways:

• Putting your voice out there takes a lot of bravery, especially in today's world.
• Over 95% of podcasts don't make it past their fourth episode, often due to boredom.
• It's essential to have a clear purpose for your podcast; otherwise, you might lose motivation.
• Editing podcasts can be a complex and time-consuming process, but it can also be rewarding.
• Choosing a niche for your podcast helps to define your audience and content focus.
• The podcast journey is full of unexpected connections and opportunities that can enrich your life.

Companies mentioned in this episode:

• We Recovered Loudly
• Hospitality Mavericks
• Supersonic Marketing
• Propel
• Talking Hospitality
• Graphic Kitchen
• Leisure Jobs

🎧 Like what you hear?

Subscribe, share it with someone who needs a nudge to press record, and don’t forget to check out our full library of episodes at www.talkinghospitality.com

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In this vibrant episode of Talking Hospitality, recorded live at Zest Quest Asia 2024, hosts Timothy R. Andrews and Tracey Rashid meet Cyrus and Pervin Todiwala, the passionate founders behind Zest Quest Asia.

This exciting conversation uncovers the story behind their mission to elevate Asian cuisine within the UK hospitality industry. Cyrus and Pervin explain their dedication to getting Asian culinary training onto the British curriculum, promoting authentic Asian cooking beyond stereotypes, and fostering homegrown talent. They reveal how Zest Quest Asia empowers young chefs through immersive competitions and international exposure, providing life-changing experiences.

Listeners will discover:

• How Zest Quest Asia is shifting perceptions and overcoming barriers within hospitality education.
• The remarkable growth students demonstrate after just 24 hours of competition.
• Success stories highlighting previous winners who have advanced to prestigious roles, including opportunities in Tokyo and Michelin-starred kitchens.
• Why Cyrus and Pervin insist on UK residency for participants to ensure the benefits stay within Britain.
• Their inspiring vision for an inclusive hospitality industry accessible to all, irrespective of background.

Takeaways:

1.Elevating Asian Cuisine: Zest Quest Asia aims to integrate Asian culinary training into the British hospitality education curriculum, promoting authentic Asian dishes beyond common stereotypes.

2.Developing Homegrown Talent: The initiative prioritises British residents to ensure skills and knowledge developed through Zest Quest Asia remain within the UK hospitality industry.

3.Rapid Student Growth: Students participating in Zest Quest Asia competitions show significant skill and confidence improvements within just 24 hours, demonstrating the transformative power of hands-on experience.

4.Real-Life Success Stories: Past winners of the competition have advanced into prestigious international positions, including opportunities in Michelin-starred restaurants and esteemed establishments in Tokyo.

5.Inclusivity and Accessibility: Cyrus and Pervin advocate strongly for making hospitality careers accessible to everyone, irrespective of their background, thus helping to dismantle traditional barriers within the industry.

Through engaging anecdotes and reflective insights, this episode captures both the struggles and successes of introducing Asian cuisine to mainstream hospitality education. Cyrus and Pervin also share heartfelt personal stories and reveal their continued commitment despite earlier setbacks.

If you’re passionate about the future of hospitality, diversity, and the exciting evolution of Asian cuisine in Britain, this is an episode not to be missed

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This week, we’re joined by Bruce and Paramjit Nagra, the brilliant minds behind Crazy Gin — the world’s first British-Asian gin.

What started as a late-night idea over a bottle of wine (and a sink full of dishes) turned into a bold, exciting spirits brand that’s now featured in the likes of Harvey Nichols and Tamarind.

In this episode, we talk about:

• Why starting a business is all about small steps, not giant leaps
• The danger of perfectionism and how it can keep your idea stuck in your head
• Taking inspiration from your heritage and turning it into something completely new
• What it really takes to break into top-tier restaurants and bars
• The power of storytelling through flavour – and why Crazy Gin is far from “just another gin”
• What happens when your product is too authentic for some venues

Bruce and Paramjit get candid about their journey – the doubts, the cultural pressures, and the little wins that added up to big shifts. There's honesty, humour, and a whole load of practical advice for anyone thinking, "Could I really do this?"

Whether you're launching your own brand, shaking up your career, or just need a nudge to finally press go on that idea you’ve been sitting on – this one’s for you.

Takeaways:

• Don’t wait for the “right time” – it rarely comes.
• Perfectionism is often just fear in disguise.
• Flavour can be a vehicle for storytelling – don’t be afraid to lead with identity.
• Getting feedback early, even when things aren’t polished, is how you grow.
• Building the right partnerships can open unexpected doors.
• You belong in the room – even if others try to tell you otherwise.

Find Out More:

• TalkingHospitality.com – more episodes, blogs & courses
• Crazy Gin
• Be Inclusive Hospitality
• Harvey Nichols
• Tattu
• Tamarind
• Our brand partners: Graphic Kitchen & Leisure Jobs

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This episode is in an examination of the evolving nature of professional relationships and the significance of mentorship as a means of preserving institutional knowledge.

With thanks to brand partners Graphic Kitchen and Leisurejobs for their support in this episode.

This episodes guest, Kieron Bailey suggests that the hospitality industry must recognise the intrinsic value of older employees—not merely as relics of a bygone era but as vital contributors to the ongoing narrative of service excellence.

The conversation highlights the critical need for older professionals to engage with younger counterparts, fostering a symbiotic relationship where knowledge is shared, and new ideas are cultivated.

Kieron’s reflections on his own journey illustrate a personal commitment to mentorship, where he aspires to empower others while simultaneously learning from their fresh perspectives.

This duality is essential for the advancement of the industry, as it encourages a culture where both seasoned veterans and nascent talents can flourish together.

It's time for the hospitality sector to embrace a holistic approach to professional development—one that values experience while remaining open to innovation—ultimately reinforcing the notion that age is not a barrier to success, but a conduit for growth and collaboration.

Takeaways:

• The challenge of age in hospitality is a significant concern for many individuals over 50, particularly in terms of perceived value and relevance in the industry.
• Younger generations, such as Gen Z and Gen Alpha, face their own challenges related to self-esteem and self-talk, which can be detrimental to their mental health.
• Experience in older generations is invaluable, particularly in mentoring and teaching younger individuals who may lack practical decision-making skills.
• Effective communication across generational divides is crucial, as it can bridge the gap between differing perspectives and foster a more cohesive work environment.
• Empowerment of younger employees is essential; fostering a culture where they feel capable of making decisions can lead to more successful outcomes.
• The importance of self-awareness and managing one's internal dialogue is critical for all ages, as it significantly impacts mental well-being and professional performance.

Links referenced in this episode:

• Graphic Kitchen
• LeisureJobs
• Ham Yard Hotel
• Youda
• Imperial Hotel Group
• Wagamama
• Hospitality Mavericks
• Linkedin

If you're interested in the subjects discussed here, why not check out this episode with Jill Whittaker

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The biggest challenge in the hospitality industry today is delivering a memorable experience for guests, as discussed by the hosts in this engaging podcast episode and the first of season 5.

New host Joe McDonnell highlights that while the industry excels at opening new venues and crafting enticing menus, it often struggles with the execution and follow-through necessary to create truly unforgettable moments.

This episode also introduces Joe, bringing a wealth of experience from his global journey through the hospitality world, including insights from premium restaurants and five-star hotels.

Tracey Rashid and Timothy R. Andrews join Joe in exploring the importance of attention to detail and the need for venues to connect the dots between their big ideas and the actual guest experience.

As the podcast gears up for an exciting season 5, the hosts share their commitment to innovating and adapting to the ever-evolving landscape of hospitality.

The podcast delves into the pressing challenges faced by the hospitality industry today, with a particular focus on the need to deliver exceptional guest experiences. Joe McDonnell, the new co-host, shares his insights on the current state of hospitality, emphasizing that while the industry excels at opening new venues and designing appealing concepts, it often fails to execute these ideas effectively.

This disconnect can lead to guest experiences that fall short of expectations, especially in a time when many people prefer the comforts of home.

Joe argues that to compete, hospitality businesses must prioritise creating unforgettable experiences that blend attention to detail with innovative ideas, thus ensuring that guests feel valued and excited to return.

The episode also marks a significant moment for the podcast, as Timothy R. Andrews and Tracey Rashid share their enthusiasm for the upcoming season, which promises to bring fresh content and new formats.

They highlight the importance of listener feedback in shaping the direction of the show and express excitement about Joe's participation.

His diverse background in hospitality—from working in bars as a school student to managing premium venues—adds a rich layer to the conversation, underscoring the rewarding yet challenging nature of the industry.

Joe's desire to be a 'force for good' within hospitality resonates throughout the discussion, portraying a hopeful outlook for its future.

As the episode draws to a close, the hosts invite listeners to engage with the podcast actively, sharing their thoughts on topics they wish to explore. They reinforce their commitment to fostering a sense of community among hospitality professionals and to providing a platform for sharing valuable insights.

The episode captures the essence of collaboration and innovation in hospitality, setting the stage for an exciting season ahead, where both the hosts and listeners can contribute to a vibrant dialogue about the industry's evolution.

Takeaways:

• The biggest challenge in hospitality currently is delivering memorable experiences for guests.
• While the industry excels at opening new venues, it struggles with consistently following through on concepts.
• Attention to detail is crucial, but it must be balanced with creating unforgettable experiences.
• Many people prefer staying home because they can replicate restaurant experiences themselves more easily.
• Connecting creative ideas with practical execution is the key to success in hospitality.
• The upcoming season promises exciting changes, including a new format and more engaging content.

Further Resources:

For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/

For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/

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Summary

In the first ever unedited episode since episode 1, join us for the finale of Season Four. Tracy Rashid and Timothy R. Andrews reflect on the amazing journey they've had recording the season.

They express their gratitude to the guests and listeners who have supported them. The hosts discuss the filming of Zest Quest Asia and the evolution of the podcast, from online interviews to future Vox Pox formats.

They also share their favourite episodes and highlight the impact the podcast has had on them as hosts, but also to listeners who have shared their stories.

The episode concludes with a teaser for Season Five and the announcement of a short break.

Unedited. Unabridged. Warts n All. Wrapped in a theme tune.

Takeaways

• Express gratitude to guests and listeners for their support.
• Reflect on the evolution of the podcast and the filming of special episodes.
• Highlight favorite episodes and the impact the podcast has had on listeners.
• Tease Season Five and announce a short break.

Chapters

00:00 Season Four Wrap-Up

01:34 Filming ZestQuest Asia

03:53 Appreciation for Guests and Listeners

06:20 Every Voice Can Shape the Future

08:45 Favourite Episodes

09:21 Future Growth and Audience Input

10:21 Impact of the Podcast

10:50 Taking a Short Break

11:20 Season Five Teaser

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Ever wondered why, in an industry powered by women, so few reach the top? Join us as we unravel the complexities of female leadership in hospitality, with stories that inspire, challenges that resonate, and solutions that empower. This isn't just a conversation; it's a movement towards a more inclusive future. Tune in to be part of the change.

In this compelling episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid are joined by a stellar lineup of guests: Monica Or, Marsha Barnett, Michelle Moreno and Shell Righini.

Together, they tackle the pressing issue of Women Leadership in Hospitality, shedding light on the challenges and opportunities for female leaders in the sector.

Why You Should Listen:

If you're passionate about fostering a more inclusive and equitable hospitality industry, this episode is a must-listen. It's not just a conversation; it's a call to action for everyone in the industry to reflect on how we can support and empower women to climb the leadership ladder. With insights from women who've navigated these challenges firsthand, you'll be inspired to make positive changes in your own professional environment.

Key Points of Interest:

1. Underrepresentation of Women in Leadership: Despite women constituting a significant portion of the hospitality workforce, their presence in managerial and executive roles is disproportionately low.
2. Breaking Barriers: The episode explores how societal expectations and industry norms create barriers for women, and what can be done to dismantle these obstacles.
3. Empowerment through Education: Monica Or's journey from a hospitality professional to a bestselling author and educator highlights the power of knowledge and mentorship in empowering the next generation of female leaders.
4. Creating Support Networks: Shell Righini's transition from frontline hospitality roles to advocating for mental health and inclusivity underscores the importance of support networks and mentorship.
5. Visibility and Representation: The guests discuss the critical role of visibility and representation in inspiring and empowering women to pursue leadership roles.
6. Challenges and Solutions: Real-life examples of overcoming gender biases and practical solutions for creating a more inclusive industry are shared.
7. The Power of Networking: The episode emphasizes the importance of networking and mentorship in advancing one's career and fostering a community of support among women in hospitality.

This episode of Talking Hospitality is more than just a discussion; it's a beacon of hope and a roadmap for aspiring female leaders in the hospitality industry. By highlighting the challenges, celebrating the successes, and offering tangible solutions, it serves as a valuable resource for anyone committed to fostering diversity and inclusion in their professional sphere.

Let's take these insights and turn them into action, for a hospitality industry where everyone has the opportunity to lead and succeed.

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Episode 43, Season 4 of Talking Hospitality marks a significant transition as we bid a heartfelt farewell to Sarah Kettel, the original host and founder, who has been an integral part of the podcast for 32 episodes across four seasons.

Timothy R. Andrews and Tracey Rashid take us on a reflective journey through Sarah's impactful tenure, her beginnings in the hospitality industry, and her motivations behind the podcast. As Sarah steps down, she shares her current endeavours and leaves us with valuable insights and advice for hospitality professionals.

Why You Should ListenThis episode is not just a farewell; it's a celebration of Sarah's contributions and a testament to the resilience and passion that define the hospitality industry. Listeners will gain an intimate look into the origins of Talking Hospitality, the challenges and triumphs faced along the way, and the future direction of the podcast. It's a must-listen for those in the industry seeking inspiration, insight, and a sense of community.

Key Points of Interest1. Origins and Impact: Learn how the podcast was born out of a desire to highlight the positive stories in hospitality during the challenging times of the pandemic. 2. Sarah's Hospitality Journey: From her first job in a seaside town to launching a catering company, Sarah's path is a rich source of inspiration. 3. Philosophy of Hospitality: Sarah discusses the unique, soul-touching aspect of hospitality, emphasising its holistic and empathetic nature. 4. Technological Trends: With Sarah's current focus on helping restaurants launch for delivery, listeners will appreciate her insights into the evolving landscape of hospitality and technology. 5. Advice for Professionals: Sarah's parting advice encourages hospitality professionals to embrace change, highlighting the industry's opportunities for growth and innovation.

ConclusionAs we close this chapter with Sarah Kettel, we're reminded of the power of storytelling, the importance of community, and the ever-evolving nature of the hospitality industry.

This episode is a beacon for hospitality professionals everywhere, encouraging us to pursue our passions, embrace change, and continue making a difference in the lives of others.

Sarah may be stepping down, but her legacy and the lessons she shared will continue to inspire and guide us. Stay tuned for more insightful conversations here on Talking Hospitality, where the journey of learning and growth goes on.

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Dive into the heart of sustainability with Andrea Zick, a trailblazer in the hospitality industry, as she unveils the intricate dance of creating a sustainable future without sacrificing the essence of luxury dining. This episode is a journey through the lens of a former chef turned sustainability champion, offering a fresh perspective on the challenges and triumphs of embedding sustainability into the fabric of the hospitality industry.

Why Listen:

If you're passionate about the future of hospitality and the planet, this episode is a must-listen. Andrea Zick, with her rich background in nutrition, health, and a deep-rooted connection to the environment, shares invaluable insights into transforming the hospitality industry into a beacon of sustainability. From the importance of empathy and communication in driving change to practical steps for reducing food waste and embracing regenerative practices, this episode is packed with inspiration, practical advice, and a vision for a more sustainable and inclusive industry. Whether you're a seasoned hospitality professional or just starting your sustainability journey, Andrea's story and insights will empower you to make a positive impact.

Key Points of Interest:

1. Andrea Zick's Journey: From her early exposure to gardening and understanding the planet's influence on us, to leading the Oxo Tower Restaurant to win prestigious sustainability awards, Andrea's journey is a testament to the power of ancestral knowledge and a passion for sustainability.
2. Defining Sustainability: Andrea offers a deeper understanding of sustainability, emphasizing the importance of dialogue, empathy, and experimentation within the business to improve practices affecting the environment, social governance, and profitability.
3. Empathy and Communication: Highlighting empathy and communication as crucial ingredients for successful sustainability projects, Andrea shares how these elements foster a culture of change and innovation.
4. Food Waste Reduction: Andrea discusses the practical steps taken by the Oxo Tower Restaurant to significantly reduce food waste, showcasing the importance of measuring waste, training staff, and involving all team members in sustainability efforts.
5. Sustainable Menu Development: The episode delves into the challenges and strategies of developing sustainable menus, including assessing current practices, envisioning a sustainable future, and creating transition plans tailored to each business.
6. Hospitality's Role in Sustainable Eating: Andrea explores how the hospitality industry can influence food systems and promote sustainable eating, emphasizing the need for understanding the source and production methods of food and drink.
7. Advice for Personal Sustainability Journeys: Andrea encourages listeners to stay curious, creative, and empathetic towards others' positions on sustainability, highlighting the importance of starting from where people are and building from there.

Conclusion:

This episode of Talking Hospitality not only sheds light on the critical role of sustainability in the hospitality industry but also serves as a beacon of hope and inspiration for professionals and enthusiasts alike. Andrea Zick's insights remind us that sustainability is not just a trend but a necessary evolution of the industry, driven by empathy, innovation, and a deep commitment to the planet and future generations. Join us in exploring these transformative ideas and take a step towards making a lasting impact in the world of hospitality.

Chapters

00:00 Introduction to Sustainability

01:12 Guest Introduction

02:10 Defining Sustainability in a Business Context

03:08 Importance of Communication and Empathy in Sustainability

04:29 Personal Inspiration for Sustainability

06:41 Developing Sustainable Menus

07:36 Food Waste Reduction

10:47 Challenges with Traditional Chefs and Sustainability

12:37 Hospitality Industry's Voice in Food Systems

14:04 UK Food Systems Centre for Doctoral Training

19:47 Disparity in Sustainability Goals

21:21 Advice for Personal Sustainability Journey

23:17 Quick Fire Round

26:24 Conclusion

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Introduction:

In this episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid engage in a captivating conversation with Nick Clover, a seasoned entrepreneur in the hospitality sector. The episode delves into Nick's journey from starting as a 14-year-old working in a pub to establishing several successful companies in the hospitality industry.

Why Listen to This Episode:

This episode is a treasure trove of insights for hospitality professionals, especially those in leadership roles or aspiring to be. Nick Clover's story is not just about business success; it's a narrative of resilience, innovation, and a deep understanding of the hospitality industry. Listeners will gain valuable lessons on career development, the importance of people in the industry, and how to navigate the challenges and opportunities in hospitality.

Key Points of Interest:

1. Early Beginnings: Nick's journey in hospitality began at 14, working in a pub, which instilled in him the value of hard work and the importance of starting from the ground up.
2. Building a Business: The episode explores how Nick transitioned from working in various hospitality roles to starting his own businesses, highlighting the challenges and triumphs of entrepreneurship.
3. Importance of People: A recurring theme is the significance of people in the hospitality industry, both as employees and customers, and how nurturing these relationships is crucial for business success.
4. Overcoming Adversity: Nick shares his experiences during the recession, offering insights into resilience and the importance of adapting to changing circumstances.
5. Industry Challenges: The discussion touches on issues like burnout, drug and alcohol problems in the industry, and how to address these challenges responsibly.
6. Empowering the Next Generation: The episode emphasizes the importance of mentorship, training, and development in the hospitality industry, showcasing Nick's commitment to nurturing new talent.
7. Leadership Insights: Nick provides valuable advice on leadership, stressing the balance between confidence and humility, and the importance of being authentic and approachable.

Conclusion:

This episode of Talking Hospitality is a must-listen for anyone in the hospitality industry seeking inspiration and practical advice. Nick Clover's journey and insights offer a unique perspective on building a successful career and business in hospitality, making it an invaluable resource for seasoned professionals and newcomers alike.

Summary

In this episode, Nick Clover shares his journey in the hospitality industry and how he built successful businesses like Appetite4Work and HJUK. He emphasizes the importance of onboarding and support in the industry and encourages more people to join. Nick also discusses the challenges and misconceptions in the industry and the impact of the Opra Awards. He shares his philosophy and principles in building businesses and offers advice for aspiring leaders. The episode concludes with a rapid-fire question round.

Chapters

00:00 Introduction

02:07 Nick's Journey in Hospitality

05:18 Starting Appetite for Work

06:16 Importance of Onboarding and Support

07:10 Passion for the Hospitality Industry

08:09 Encouraging People to Join the Industry

10:06 Challenges and Misconceptions in the Industry

12:40 The Opra Awards

15:39 Philosophy and Principles in Building Businesses

17:35 Building HJUK and Otolo

20:00 Staying Focused and Motivated

23:38 Advice for Aspiring Leaders

28:34 Rapid Fire Questions

31:09 Conclusion

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In this vibrant episode of Talking Hospitality, we delve into the fascinating world of drag and its intersection with the hospitality industry.

Joined by the effervescent drag performers Mary O'Kart, Stephanie Von Clitz, and Linda Bacardi, along with hosts Timothy R Andrews, Tracey Rashid, and Sarah Kettel, we explore the resilience and creativity of drag artists, especially in the wake of the COVID-19 pandemic.

The discussion highlights the unique challenges faced by performers, their innovative responses to the crisis, and the evolving role of drag in hospitality venues across the UK.

Join us in a captivating journey where the glitz of drag meets the glamour of hospitality. Discover how these vibrant worlds intertwine to create unforgettable experiences!

Why Listen to This EpisodeThis episode is a must-listen for anyone intrigued by the dynamic blend of entertainment and service. It offers a rare glimpse into how drag performers have navigated the challenges of the pandemic, reinventing themselves and their art to thrive in new environments. Hospitality professionals and drag enthusiasts alike will find inspiration in the stories of resilience, creativity, and the power of performance to transform spaces and experiences.

Key Points of Interest1. Resilience During the Pandemic: Insights into how drag performers adapted to the closure of venues, turning to digital platforms and diversifying their skills. 2. The Role of Drag in Hospitality: Discussion on how drag has become a staple in UK hospitality venues, enhancing the entertainment experience. 3. Inclusivity and Empowerment: The episode highlights the importance of inclusivity in drag, with performers advocating for respect and equality. 4. Personal Stories of Transformation: Engaging anecdotes from the guests about their personal journeys in drag and its impact on their lives. 5. The Art of Performance: Exploration of the unique skills involved in drag performance, including sign language integration for inclusivity. 6. Supporting Local Talent: A call to action for supporting local drag artists, emphasizing the richness and diversity of local drag scenes. 7. Positive Outlook and Community Support: The guests share their philosophies on maintaining positivity and the importance of community in both drag and hospitality.

ConclusionThis episode of Talking Hospitality not only entertains but also enlightens, offering a window into the vibrant world of drag and its meaningful connection with the hospitality industry. It's an exploration of creativity, resilience, and the power of community, providing valuable insights for both hospitality professionals and drag enthusiasts.

Chapters

00:00 Impact of COVID-19 on the drag queen community

02:03 Inspiration to get into drag

05:17 History and definition of drag

06:14 The electrifying feeling of drag

08:36 Evolution of the drag scene

12:07 Surviving and adapting during lockdown

20:50 Supporting local drag artists

25:12 The power of drag in bringing joy and inclusivity

26:07 Advice for those facing difficult situations

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Episode Summary: "The One with 3 Santas"Join us for a festive ride on 'Talking Hospitality' as we unwrap the magic of Christmas with not one, not two, but three Santas! Dive into a sleigh-load of laughter, heartwarming stories, and Santa secrets that will light up your holiday spirit brighter than Rudolph's nose!

Why Listen to This Episode:

In this special Christmas episode of 'Talking Hospitality', listeners are treated to an extraordinary experience that goes beyond the usual festive chatter. It's a unique opportunity to hear from three different Santas, each bringing their own sprinkle of Christmas magic and insights into the holiday season. This episode is a perfect blend of humour, nostalgia, and heart-touching moments, making it an ideal listen for anyone looking to add a dash of joy and a pinch of Santa's wisdom to their Christmas celebrations.

Key Points of Interest:

1. Personal Christmas Memories: Hosts Timothy and Tracey share their cherished Christmas memories, offering a personal touch that resonates with listeners who cherish family traditions and holiday nostalgia.
2. Santa's Secrets and Stories: The Santas share amusing anecdotes, including a child's unique gift request for a "horse rollercoaster" and another's simple wish for "chips," showcasing the innocence and humour in children's Christmas wishes.
3. The Magic of Giving: A heartwarming story is shared by one Santa about a little girl whose only Christmas wish was for her mother's happiness, highlighting the true spirit of the season.
4. Santa's Vacation Preferences: The Santas reveal their preferred vacation spots, adding a humorous twist to the mythical life of Santa Claus and offering a rare glimpse into what Santa does outside the Christmas season.

Conclusion:This episode of 'Talking Hospitality' is a delightful mix of festive cheer, laughter, and touching moments that captures the essence of Christmas. It's an invitation to step into a world where the magic of Santa Claus comes alive, reminding us of the joy and wonder that defines this special time of year.

Whether you're in the hospitality industry or just a lover of all things Christmas, this episode is a must-listen to keep your spirits merry and bright! 🎄🎅🌟

Chapters

00:00 Introduction and Christmas Memories

02:22 The Spirit of Giving and Santa Claus

06:12 Santa's Helper and Christmas Traditions

09:15 Spreading Joy and Helping Others

12:30 Vacation and Reindeer Games

15:27 Staying on the Nice List and Conclusion

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In this engaging episode of "Talking Hospitality," hosts Timothy R Andrews and Tracey Rashid welcome the esteemed chef and restaurateur, Cyrus Todiwala OBE. Recorded at the bustling Cafe Spice Namaste, the episode delves into Todiwala's inspiring journey in the hospitality industry.

Guest: Cyrus Todiwala OBE

Hosts: Timothy R Andrews & Tracey Rashid

Key Points:

1. Cyrus Todiwala's Early Culinary Interests: Todiwala shares his childhood experiences that sparked his interest in cooking, including his early encounters with food while dealing with asthma.
2. Career Beginnings: His journey in hospitality began with a diploma in India, leading to a significant role at the Taj Mahal Hotel in Bombay.
3. Transition to the UK: Todiwala discusses the challenges and hurdles he faced in establishing himself in the UK hospitality scene, including a 10-year battle with the Home Office.
4. Establishing Cafe Spice Namaste: Insights into the establishment of his renowned restaurant and the unique challenges he faced.
5. Personal Life and Support: Todiwala highlights the importance of his wife's support in his career and personal life.
6. Community Contribution: His involvement in setting up the world's first Asian and Oriental School of Catering in Hackney Community College.
7. Quick Fire Round: A light-hearted segment where Todiwala answers rapid-fire questions, revealing more about his personality and preferences.

Why Listen to This Episode?If you're a hospitality professional seeking inspiration and practical insights, this episode is a must-listen. Cyrus Todiwala's journey from a diploma student in India to a celebrated chef and restaurateur in the UK is a testament to resilience, innovation, and the power of supportive relationships. His story is not just about culinary excellence but also about navigating bureaucratic challenges, contributing to the community, and building a legacy in the hospitality industry. This episode offers a blend of personal anecdotes, professional wisdom, and engaging storytelling that will resonate with anyone passionate about hospitality.

Conclusion:This episode of "Talking Hospitality" is more than just a conversation; it's a journey through the life of a culinary visionary. Cyrus Todiwala's experiences, challenges, and triumphs offer invaluable lessons for anyone in the hospitality industry. His story is a powerful reminder of the impact one can have through dedication, creativity, and a deep love for the art of hospitality.

Chapters:

00:00

Immigrants in the UK hospitality landscape

01:10

Cyrus Todiwala's journey to the UK

02:04

The birth of Cafe Spice

03:18

Culinary interest and early experiences

05:07

Revamping Indian cuisine in the UK

06:25

Challenges in establishing Cafe Spice Namaste

08:16

Breaking barriers and changing perceptions

09:36

Advice for immigrants starting a business in hospitality

16:04

Resources and support systems for immigrants

21:22

Cyrus Todiwala's involvement in MasterChef

22:20

The importance of Cyrus Todiwala's wife in his journey

24:03

Quick fire round

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MasterChef Special with Daksha Mistry, Pookie Tredell, Mike Bartley and Mikes Khan

Hosts: Timothy R. Andrews, Tracey Rashid, and Sarah Kettel

Dive into a captivating conversation with MasterChef stars and discover the heart of culinary passion and innovation. Join us in this special episode where we explore the journeys, challenges, and triumphs of these culinary artists.

Why Listen to This Episode:This episode is a must-listen for hospitality professionals seeking inspiration and insights from the world of competitive cooking. It offers a unique perspective on culinary passion, creativity, and the journey from television fame to real-world application.

The episode is filled with personal stories, professional advice, and a deep understanding of the culinary arts, making it an invaluable resource for those in the hospitality industry.

Key Points of Interest:

1. The Essence of Cooking with Heart: The guests discuss how cooking with love and passion is the true essence of culinary art, transcending the glitz of television shows like MasterChef.
2. Legacy Projects Post-MasterChef: The idea of MasterChef contestants coming together to cook for the public in a restaurant setting is floated, highlighting the potential for legacy projects beyond the show.
3. Challenges and Rewards of MasterChef: Contestants share their experiences on the show, discussing the pressures of cooking under the public eye and the personal and professional growth it spurred.
4. Advice for Aspiring Hospitality Professionals: The importance of passion and love for the craft is emphasized as crucial for anyone considering a career in hospitality or on shows like MasterChef.
5. Creativity in Culinary Arts: The discussion touches on the importance of creativity in cooking, and how this can be encouraged from a young age, particularly in educational settings.
6. Transition from TV to Real-World Cooking: Insights are shared on how experiences from MasterChef have been applied in real-world culinary settings, offering valuable lessons for listeners.
7. Focus on Fresh Ingredients and Resourcefulness: The episode delves into the importance of using fresh ingredients and being resourceful in the kitchen, especially in the context of the global health challenges posed by processed foods.

Conclusion:This episode of Talking Hospitality is a treasure trove of insights for hospitality professionals. It not only provides a behind-the-scenes look at the MasterChef experience but also delves into the deeper aspects of culinary passion and creativity. The stories and advice shared by the guests are both inspiring and practical, making this episode a valuable listen for anyone in the hospitality industry.

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Discover the transformative journey of Lakefield Hospitality College in empowering women in the hospitality industry. Join us in this enlightening episode where we delve into the challenges, triumphs, and future of female leadership in hospitality.

Why Listen:

This episode is a must-listen for hospitality professionals seeking insights into gender dynamics within the industry. It offers a unique perspective on nurturing female talent, fostering leadership skills, and addressing recruitment challenges. Whether you're a seasoned leader or an aspiring professional, this episode provides valuable lessons and inspiring stories to guide your career path.

Key Points:

1. Lakefield's Unique Approach: Lakefield Hospitality College, a female-only institution, focuses on empowering women in hospitality, a traditionally male-dominated field. The college's approach addresses learning differences and boosts confidence among female students.
2. Comprehensive Career Support: The college boasts a remarkable track record, with 100% of its students entering the industry and staying for at least five years. This success is attributed to ongoing career support and professional development opportunities.
3. Role Models and Mentorship: The importance of female role models in hospitality is highlighted. Students gain inspiration from successful women like Tracy Rashid, fostering aspirations and confidence.
4. Frankie Strinati's Journey: Frankie shares her transition from primary school teaching to hospitality, emphasizing the diverse paths leading to a career in this dynamic industry.
5. Addressing Industry Challenges: The episode discusses the hospitality industry's challenges in recruitment and retention, especially in the wake of Brexit and the pandemic. It underscores the need for a more localized and sustainable approach to talent sourcing.
6. Empowering Future Leaders: Lakefield's mentoring program is designed to build confidence and leadership skills in young women, preparing them for top positions often overlooked due to self-doubt.
7. Collaboration with Employers: The college actively collaborates with employers, ensuring students are placed in environments that value their growth and contribution. This partnership is crucial for nurturing the next generation of hospitality leaders.

Conclusion:

This episode of "Talking Hospitality" is a treasure trove of insights for anyone passionate about the growth and evolution of the hospitality industry.

It not only sheds light on the challenges faced by women in hospitality but also celebrates the strides made towards a more inclusive and equitable industry.

The stories and experiences shared by Frankie Strinati and the hosts are not just informative but also a source of inspiration for all hospitality professionals.

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Ever wondered how storytelling can transform the hospitality industry? Join us in this enlightening episode with Phil Street, where we explore the art of narrative in shaping careers and changing perceptions. Dive into the world of hospitality through the lens of stories that inspire, educate, and entertain.

Introduction:

Welcome to a captivating episode of the Talking Hospitality podcast, where we delve into the integral role of storytelling in the hospitality industry. I'm Timothy R. Andrews, joined by Tracey Rashid, and today we're thrilled to host Phil Street, a renowned figure in the hospitality world, founder of Momentum Recruitment and Hospitality Meets.. podcast.

Why Listen to This Episode?

This episode is a must-listen for hospitality professionals seeking inspiration and insights. Phil Street, with his rich experience in hospitality and podcasting, shares invaluable perspectives on the industry. His stories and the discussion around the transformative power of storytelling in hospitality are enlightening, offering a fresh outlook on career development and industry dynamics.

Key Points from the Transcript:

1. Phil's Podcasting Journey: Phil discusses his motivation for starting the 'Hospitality Meets' podcast, emphasizing the need to shift the narrative towards positive experiences in the hospitality industry.
2. The Impact of Storytelling: Phil highlights the power of storytelling in portraying hospitality as an attractive career choice, using real-life stories to inspire and educate.
3. Memorable Guest Anecdotes: Phil shares fascinating anecdotes from his podcast guests, including an encounter with Raymond Blanc and a humorous story involving a vibrating Parmesan machine.
4. Diverse Career Paths: The conversation reveals that there's no single right way to build a career in hospitality, as evidenced by the varied journeys of Phil's podcast guests.
5. Phil's Recruitment Career: Phil shares his transition from hospitality to recruitment, driven by his passion for elevating people and enhancing their career experiences.
6. The Human Element in Recruitment: Phil emphasizes the importance of understanding candidates' stories and motivations, which is particularly significant in hospitality recruitment.
7. Passion vs. Monetary Gain: The discussion touches on the evolution of career motivations, highlighting the shift from chasing monetary rewards to seeking passion and fulfillment in one's career.

Ever wondered how storytelling can transform the hospitality industry? Join us in this enlightening episode with Phil Street, where we explore the art of narrative in shaping careers and changing perceptions. Dive into the world of hospitality through the lens of stories that inspire, educate, and entertain.

Conclusion:

This episode is a treasure trove of insights for hospitality leaders and professionals. Phil Street's experiences and the engaging discussion provide a unique perspective on the industry, emphasizing the importance of storytelling, passion, and human connections in shaping a fulfilling career in hospitality. Don't miss this opportunity to gain valuable knowledge and inspiration from one of the industry's most influential voices.

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Introduction:

Dive into a critical discussion on men's mental health within the hospitality sector in Season 4, Episode 34 of the "Talking Hospitality" podcast. Hosts Timothy R. Andrews and Tracey Rashid bring together a panel of industry experts - Craig Prentice, Patrick Howley, Joe McDonnell, Aidan Fraser, and Frven Lim - to explore this pressing issue.

Why Tune In:

This episode is essential for hospitality professionals, offering a deep dive into men's mental health challenges specific to the industry. The insights from Craig Prentice, Patrick Howley, Joe McDonnell, Aidan Fraser, and Frven Lim shed light on both the struggles and potential solutions, making it a valuable resource for anyone looking to foster a more supportive work environment.

Key Insights:

1. Alarming Mental Health Statistics: The episode begins with startling statistics, highlighting the significant mental health issues facing men in the hospitality sector.
2. The Role of Leadership: Experts like Craig Prentice and Patrick Howley discuss the intense pressures associated with leadership roles in hospitality and the vital need for vulnerability and openness in these positions.
3. Impact of the Working Environment: The dialogue, enriched by Frven Lim’s expertise, examines the influence of the workplace environment on employee mental health.
4. Cultural Shifts in the Workplace: Aiden Fraser and Joe McDonnell contribute to the discussion on the necessity of evolving workplace culture and values towards empathy, understanding, and inclusivity.
5. Generational Perspectives on Mental Health: The episode offers insights into the varied perceptions and experiences of mental health across different age groups within the hospitality industry.
6. Practical Solutions for Mental Health Support: Beyond identifying problems, the panelists, including renowned experts in the field, provide actionable strategies for improving mental health support, emphasizing communication and collaboration.

Season 4, Episode 34 of "Talking Hospitality" is a pivotal episode for hospitality professionals, packed with expert insights and practical advice on addressing men's mental health in the industry. Featuring a panel of esteemed experts - Craig Prentice, Patrick Howley, Joe McDonnell, Aiden Fraser, and Frven Lim - this episode is a key resource for anyone committed to creating a healthier and more supportive hospitality environment.

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Eager for inspiration? Don't miss this Black History Month special of Talking Hospitality featuring the unstoppable Dawn Burton. More than just a culinary entrepreneur, she's a catalyst for change in Caribbean cuisine. We explore her career path, industry gaps, and why mentorship is often the overlooked secret sauce. This is an episode you'll regret skipping!

Why You Should Listen:In the hospitality sector? Particularly in a leadership role? This episode is essential listening. Dawn Burton offers a novel outlook on both the hurdles and prospects in the Caribbean food industry. Her wisdom is not merely enlightening but also practical. Whether you're a business owner, a guide, or someone aiming for impactful change, this episode delivers the know-how and motivation you require.

Episode Summary:Key Points:* Self-Employment Among Ethnic Minorities: A new study reveals that ethnic minorities in hospitality are threefold more likely to be self-employed, prompting inquiries about existing support mechanisms. * Significance of Mentorship: A staggering 79% of black industry respondents deem mentorship vital for career growth. Dawn Burton exemplifies this, offering her mentorship generously. * Adaptability of Caribbean Cuisine: Dawn talks about the unique selling point of Caribbean food—its versatility. From jerk spices to tropical chutneys, the food can be tailored to individual preferences. * Origins of Carib Burton Caterers: Dawn narrates her transition from hotel employment to launching her Caribbean catering venture, underlining the value of dedication and the delight in crafting meals that resonate with people. * Tackling Food Scarcity: Actively participating in social work, Dawn provides meals to at-risk kids during academic breaks. She emphasizes the ongoing nature of this problem. * Caribbean Food Collective & UK Caribbean Food Awards: Co-founded by Dawn, these platforms aim to fill an industry void by offering backing and accolades to Caribbean food enterprises.

Insights & Reflections:Dawn Burton is nothing short of a dynamo. Her life story serves as a riveting tale of individual influence in a broader field. The episode also highlights the critical role of mentorship and communal backing, particularly for ethnic minorities. Isn't it high time we all took inspiration from Dawn and pondered how we can make the hospitality sector more welcoming and nurturing?

Suggestions for Improvement:* Enhance Mentorship Initiatives: Given the premium placed on mentorship, especially by black participants, the industry needs more organized mentorship schemes. * Civic Collaboration: Companies should partner with governmental bodies to tackle food scarcity, inspired by Dawn's initiatives. * Embrace Cultural Richness: The industry could benefit from more platforms like the Caribbean Food Collective and UK Caribbean Food Awards to honor and assist the diverse culinary landscapes and traditions.

Conclusion:This episode is a goldmine of valuable insights, extending beyond Caribbean cuisine to the hospitality industry as a whole. Dawn Burton embodies how zeal, diligence, and community focus can set off a wave of positive transformation. So, why hesitate? Listen in and be moved to make your own meaningful contribution!

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Is Hospitality Racist?

In a season 3 first, hosts Timothy R. Andrews & Sarah Kettel partner up with a third, special guest host Tracey Rashid.

Together they take a deep dive into the 2023 Be Inclusive Hospitality report about equality, diversity & inclusion within the Hospitality industry.

They are joined by CEO & Founder of Be Inclusive Hospitality, Lorraine Copes and her story, how Be Inclusive Hospitality came about and what is it.

They discuss some surprising results from the report and what can be done to make the findings in the report become the catalyst for change

There is still work to be done. This episode shares what you can do about it.

More information on Lorraine Copes & Be Inclusive Hospitality can be found at:

Lorraine Copes

Be Inclusive Hospitality

To Download The 2023 Report

For more information on equality, diversity and inclusion (EDI) available visit:

EDI Training & Courses

Timothy put the Kettel on is Co-hosted by:

Timothy R. Andrews
Sarah Kettel
Tracey Rashid

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

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Raffles is heading to London and is making a stir!

Whether you like it shaken or stirred, Timothy R. Andrews and co-host Sarah Kettel look beyond the Singapore Sling with OWO's talented Nathan Craigie, who is heading up their recruitment drive.

Whilst being a world-renowned name has no doubt helped the hotel in it's hiring, so has it's many innovative recruitment strategies, some of which Nathan shares in this episode.

At the heart of it all, however, is that staff are treated well, fairly and have a chance to contribute to their own success as well as that of the hotel.

Nathan reveals how treating employees as important as the guests is key to the success of the hotel and that the importance of team events.

A fascinating conversation about a very traditional name has very modern and forward thinking ideas, showing why it is one of the top names in the Hotel industry.

Unfortunately we would like to apologise for the audio issue affecting our guest and hope it doesn't hamper what is ultimately a very fascinating and insightful episode.

More information on Nathan Craigie can be found at:

Linkedin

Raffles London at the OWO

Jobs at Raffles

Timothy put the Kettel on is Co-hosted by:

Timothy R. Andrews
Sarah Kettel

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

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A heart on the sleeve, frank discussion about addiction to alcohol by We Recover Loudly podcaster and Burnt Chef ambassador, Michelle Righini.

In this very special 30th episode we look at:
* What Michelle's incredible journey has been * How to recognise if you might have a problem * What to do if someone at work is potentially suffering from addiction * and, how to lead by example

And if that's not good enough we also put Michelle through Put The Cuppa Down Quick Fire round!

Guest Tracey Rashid co-hosts with Timothy R. Andrews for this episode.

More information on Che Barnes can be found at:

We Recover Loudly (website)

We Recover Loudly podcast (Apple)

We Recover Loudly podcast (Spotify)

Linkedin

If you need help please also check out:

The Drinks Trust

The Burnt Chef Project

Choose Sunrise

Hospitality Action

To hear the episode from Lynn Maltmann about going alcohol free

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews
Sarah Kettel
Tracey Rashid

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

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Today, CEO and founder of award-winning Hospitality & professional training & apprenticeship provider Umbrella Training, Adele Oxberry joins hosts Timothy R Andrews & Sarah Kettel to talk about her journey into Hospitality and how she is on a mission to fix the industry!

In this wonderfully interesting episode Adele shares
* How an inspirational mother led her to where she is today * How Apprenticeships are a solution to the recruitment issues in Hospitality * How to get funding for Apprenticeships * How Hospitality needs to rebrand itself * and of course... The Quick Fire Round: Put The Cuppa Down Question Time!

A fun, inspirational look at just one of the many journeys Hospitality can lead you to.

More information on Adele Oxberry & Umbrella Training can be found at:

Adele Oxberry (Linkedin)

Umbrella Training

Timothy put the Kettel on : Talking Hospitality is Co-hosted by:

Timothy R. Andrews &
Sarah Kettel

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

"Jacob Allen Evil Laugh" by Deven Garber, Freesound.org

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This uplifting episode sees recruitment guru for Everyman Cinemas, Mike Newman join us for this extremely informative podcast.

Many people don't think of Cinema as being part of Hospitality but Everyman Cinema turns this on it's head.

Mike shares some of the struggles but reveals how he & Everyman have faced those struggles head on & how they continue to build solutions proactively.

Mike reveals how employees and the community are key to the success of the business and that the work to improve their employee offer is ongoing.

A fascinating insight into a world where film & Hospitality combine.

We also find out more about the man behind the incredible Linkedin posts and what "C" word he doesn't want to use but very quickly does!

Unfortunately there were a number of technical issues meaning that Sarah had to lead most of the show and we hope that some of the audio issues affecting our guest does not hamper the show.

More information on Mike Newman can be found at:

Linkedin

Everyman Cinema Careers

For more information on EAP, please check out our previous episode with Hospitality Action

To use your discount for Equality & Diversity online training, visit:

Equality & Diversity Training

Free Trial

Use code: 270767

& get 25% off or visit Hospitality Training Courses for the full catalogue

Timothy put the Kettel on is Co-hosted by:

Timothy R. Andrews
Sarah Kettel

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

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We take a fascinating and educational look at gender with Diversity & Inclusion teacher and Gender activist Che Barnes.

In this incredibly informative episode we look at
* How the agricultural revolution influences gender til this day * How a "good Christian girl" became a gender activist * What's the difference between gender and sexuality? * How many intersex people are born a day in the UK (you'll be surprised!) * Advice for Hospitality people working with LGBTQ+ people; and * What to do if you misgender or mispronoun your colleague?

If you don't know much about the conversations going on about gender, or don't really understand it
then this episode is really worth a listen.

Guest Tracey Rashid co-hosts with Timothy R. Andrews for this episode.

More information on Che Barnes can be found at:

Lets Talk Gender (Website)

Linkedin

If you wish to contact Che directly, please contact her at: hello@letstalkgender.co.uk

To use your discount for Equality & Diversity online training, visit:

Equality & Diversity Training

Free Trial

Use code: 270767

& get 25% off or visit Hospitality Training Courses for the full catalogue

BIIIIGGG thank you to this episodes' sponsor The Brighton Box Gallery, award winning art gallery in the heart of Brighton, for making this episode possible.

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews
Sarah Kettel
Tracey Rashid

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

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Today, cake artist and entrepreneur Tracey Rashid joins host Timothy R Andrews to talk about her transition from training at a transport company to running her own business.

In this delightfully uplifting episode Tracey shares
* How a quote from Marco Pierre White cemented her career * The pros and cons of working for yourself * Why the term "Cake Artist" is so important * What it felt like representing her country for Europe on TV * Why going to schools is important for the future of Hospitality

A fun, inspirational look at a single mums journey into becoming an entrepreneur.

Unfortunately Sarah was unwell for this episode so the session is only hosted by Timothy R. Andrews. But she'll be back!

More information on Tracey and Essence of Cake can be found at:

Tracey Rashid

Essence of Cake UK

The Compass Cake

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews &
Sarah Kettel

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

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Mark McCulloch from Hospitality Rising discusses with co-hosts Timothy R Andrews & Sarah Kettel the current recruitment crisis in Hospitality.

He shares how Hospitality Rising was formed and how it tackled head on the poor reception Hospitality has an employer.

In todays' episode find out how a ransom letter to a fishy company led Mark into Hospitality and how not being able to get a coffee in the morning led to a significant step to kick starting Hospitality Rising.

Mark also shares why he hasn't been targeting schools and people over 55, but why targeting the under 30s is key to addressing the staffing shortage and poor perception of Hospitality.

He reveals the brands that inspired Hospitality Rising, the power of Tik Tok and his confusion over Bratwursts.

So go on - grab a cuppa and stick the Kettel on.

Co-hosted by Timothy R. Andrews and Sarah Kettel.

More information on Mark and Hospitallity Rising can be found at:

Mark McCulloch

Hospitality Rising

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews &
Sarah Kettel

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

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In this episode of Timothy put the Kettel on: Talking Hospitality, Executive Chef Sebastian Price shares his insights on how to recruit and retain top talent in the hospitality industry.

Sebastian discusses the challenges of hiring and keeping good chefs in the current climate, and offers advice on how to create a positive and supportive work environment that will attract and retain top talent.

Sebastian also discusses the importance of creating a culture of respect and fairness in the workplace, and why to avoid the pitfalls of toxicity and ridiculous working hours.

He shares his own story of how he lost his job during the pandemic, and how he used that experience to pivot and truly make a difference in the hospitality industry.

This episode is a must-listen for anyone who hires and recruits in the hospitality industry.

Sebastian's insights are invaluable, and his story is inspiring.

Co-hosted by Timothy R. Andrews and Sarah Kettel.

More information on Sebastian Price can be found at:

Instagram
Linkedin

Sebastians Previous episode can be found at:
How Losing My Job Led Me To Love Hospitality Again

Timothy Put The Kettel on is Co-hosted by:

Timothy R. Andrews &
Sarah Kettel

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo

Feat voiceover artist, Lara Rathod

Sound Effects by: Epidemic Sound

View Details

Wow! Season 3 and what a great start to what promises to be an incredible season.

To kick things off, Jill Whittaker MD of Hit Training joins founder hosts Timothy R. Andrews and Sarah Kettel for this deeply insightful, thought-provoking and a whole lot of fun podcast.

We discuss OBEs, the differences between young people and people over 50, and how Hospitality employers need to look beyond the wrinkles and numbers, but need to look at the person they are hiring.

And we also discover what Jill would most like to change about herself.

So go on, grab yourself a cuppa and put the Kettel on.

(and no, it's not a typo)

If you would like to find out more about what Hit Training has to offer please visit their website:
https://hittraining.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound

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After a break of over a year, Timothy R. Andrews and Sarah Kettel reunite for this very special Christmas episode of 2022.

We catch up with our co-hosts to find out what's been happening in their lives since we last heard from them. We find out why Sarah is no longer a chef, and some of the experiences Timothy had on the other side of Hospitality recruitment when he applied for jobs.

We hear about what the future holds for Timothy, Put The Kettel on and on how you can get your hands on a Lego version of our hosts.

Find all this out and more!

More information about our hosts can be found out at:

Timothy R. Andrews
Sarah Kettel
Hospitality E-Learning Products
London Talent

timothyputthekettelon #timothyrandrews #sarahkettel #hospitalitypodcast #podcast #business #hospitality #catering #chef #chefs #christmas #hospitalityjobs #hospitalitycareers #londontalent #hospitalitytraining

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Find out how our guest connected Hospitality professionals across the world to people of all levels in their careers to help mentor and support people in their careers. If you haven't heard about this, then perhaps now you should!

James Lemon speaks to co-hosts Sarah Kettel and Timothy R Andrews about his revolutionary platform Otolo and how he has been bringing Hospitality people together from all over the world.
Also… who is the one person James wishes he had never met?
Tune in, grab a cuppa and listen to this short, informative podcast in less time than it takes to get out of a YouTube spiral.
Another inspirational podcast from the ‘Timothy Put the Kettel on’ team
https://www.timothyrandrews.com/podcast
Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on Otolo, please visit:
https://myotolo.com/

To connect or follow James, please visit:
https://www.linkedin.com/in/jamesclemon/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:
Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound
Kettel by: Pawel Sikorski

Special Guest Appearance by Bertie the cat

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After a small break we’re back with our latest episode. So grab a cuppa and hear our latest inspirational Hospitality guest, Jane Pendlebury CEO at HOSPA.

In this episode of Timothy Put The Kettel On, find out about Jane’s hospitality journey, how she became CEO of this incredible organisation and the amazing work they have been doing supporting the Hospitality industry during it’s darkest period.
We discuss Hospitality as a career, whether soup is a beverage and some of the great help that is out there.

Join us for this fantastic episode to find out why joining HOSPA could be just the thing you need.
Another inspirational podcast from the ‘Timothy Put the Kettel on’ team
https://www.timothyrandrews.com/podcast

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on HOSPA, please visit:
https://www.hospa.org/

To connect or follow Jane, please visit:
https://www.linkedin.com/in/janependlebury/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:
Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound
Kettle by: Pawel Sikorski

Special Guest Appearance by Bertie the cat

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Grab yourself a biscuit and a brew and listen to this week’s inspirational hospitality podcast with special guest Chief Story Teller and Head of Employer Brand, Oli Cavaliero.
In this episode of Timothy Put The Kettel On, find out about Olis’ hospitality and recruitment journey, and why did Honest Burgers lock potential employees into a room and watch as they tried to escape.

Find out also how Honest Burgers connected with their employees over lockdown and how Honest Burgers Homefront kept people together during some of the toughest times.

We discuss Hospitality as a career, when Sarah had her first burger and whether a Jaffa cake is in fact a biscuit or a cake.

Join us for this fantastic episode to find out why Honest Burgers continues to shake up the Hospitality industry.

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team
https://www.timothyrandrews.com/podcast

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on Honest Burgers, please visit:
https://www.honestburgers.co.uk/

To connect or follow Oli, please visit:
https://www.linkedin.com/in/olivercavaliero/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:
Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Feat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaks

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

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Put the kettle on, grab a cuppa and catch up with our latest inspirational hospitality podcast with special guests Joanne Taylor-Stagg FIH MI (The Athenaeum Hotel & Residences) & Dr Hilary Cooke FIH MI (Merlin Consultancy) as they talk about the Master Innholders initiative MIDAS.

In this episode find out how MIDAS came about. What does it even mean?
Also hear what the landscape will look like when Hospitality reopens and what lessons we can learn from lockdown.

A fascinating insight as to some of the amazing things some people have done during some of the worst times for Hospitality and why the future could be gold!

Another inspirational podcast from the ‘Timothy Put the Kettel on’ team
https://www.timothyrandrews.com/podcast

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals

For more information on MIDAS and the opportunities and upcoming events, please visit:
https://masterinnholders.co.uk/midas/

To hear more Timothy Put The Kettel on episodes, please visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:
Timothy R Andrews https://www.timothyrandrews.com/

Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo https://dorianewoo.bandcamp.com

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

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2020 and the start to 2021 was an incredibly tough year for Hospitality professionals throughout the world. Whilst many suffered, others took hold of their situation and tried to make the best of the situation, opening new doors whilst other doors were being closed around them.
One such person is our guest Sebastian Price, Founder of the Raw Pantry. In todays episode we listen to his emotional and heart felt journey as industry he loved crumbled away around him, and how he stood against the tide and pursued his dream.
We hear the incredible story of how a post on Linkedin changed everything.
Inspiring, genuine and heart warming. This is Sebastian’s story how he picked himself up from the rubble and created his future.
https://www.timothyrandrews.com/podcast

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals.
https://www.timothyrandrews.com/podcast

To view the linkedin post:
https://www.linkedin.com/posts/sebastian-price-62231118_the-raw-pantry-linkedin-activity-6759099164547715073-oaAT/

For more information on Sebastian Price, please visit:
https://www.linkedin.com/in/sebastian-price-62231118/

For more information on the Raw Pantry, please visit:
http://the-raw-pantry.co.uk/
https://www.instagram.com/the_raw_pantry

To hear more Timothy Put The Kettel on episodes, please visit:
https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:
Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo
https://dorianewoo.bandcamp.com

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

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Happy Chinese New Year everybody!

As we enter the year of the Ox, we talk to the highly inspirational and ground breaking Sally Beck, founder and board member of the Hoteliers' Charter and General Manager of the Royal Lancaster London hotel.

In todays funny and stimulating episode we hear about Sally’s journey in Hospitality, the job opportunities within our amazing industry, how she plans to unite the UK Hotel industry through the recently launched Hoteliers Charter and whether a hamburger is, in fact, a sandwich.

A must listen to anyone who is in the Hotel and Hospitality industries.

Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals.

For more information on Sally Beck, please visit:
https://www.linkedin.com/in/sally-beck-mi-fih-20218a62/

For more information on the Hoteliers Charter, please visit:
https://hotelierscharter.com/

For more information on UK Hospitality, please visit:
https://www.ukhospitality.org.uk/

To hear more Timothy Put The Kettel on episodes, please visit:
https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:
Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo
https://dorianewoo.bandcamp.com

Sound Effects by: Epidemic Sound & Pawel Sikorski

Special Guest Appearance by Bertie the cat

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We are delighted to have the amazing and inspiring Libbie Davies AIH, Founder of Hospitality Talks, onto our show. She shares her story of how being furloughed didn't stop her, but rather was an opportunity for growth. An inspiration to Hospitality professionals young and old - this podcast is a MUST Listen!

A new season, a new format and a new theme tune. Check it out now.

For more information on Libbie Davies, visit:
https://hospitalitytalkswithyou.com/
https://www.linkedin.com/in/libbiedaviesaih/

To hear more podcasts visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Music: To hear more podcasts visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Theme Tune: "Mandarin & Chocolate" by Doriane Woo
https://dorianewoo.bandcamp.com

Sound Effects by: Epidemic Sound & Pawel Sikorski

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What a year it’s been – and yet the podcast has just grown and grown

Co-hosts Timothy R Andrews and Sarah Kettel look back at all our incredible guests we’ve had over lockdown, tiers and pandemics.

The podcast has focused on bringing listeners solutions to the issues we are facing in hospitality and inspirational stories from the incredible people who make up our hospitality industry family.

Sarah & Timothy R tackle hard hitting subjects such as food waste, food poverty, mental health and what the future holds – and hear the stories of those hospitality people striving to make a difference.

Apologies for some of the sound issues in this publication, we had some technical issues we were unable to edit out.

A BIG thank you for all our contributors!

Please share like and subscribe so we can produce and share more positive and inspirational content

https://www.hospitalityaction.org.uk/
https://openkitchens.co.uk/
https://www.be-enriched.org/
https://www.susangrandfield.com/
https://www.bluecragsconsulting.com/
https://timeforthegoodnews.buzzsprout.com/
http://lessonsfromamountain.com/
http://paulcook.co.uk/
https://shineoffline.com/

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Source:
https://www.spreaker.com/user/timothyrandrews/planzheroes

Food Wastage in the UK is huge, with an estimated 9.5 MILLION tonnes of food being wasted annually. At the same time, 8.4 million people in the country are going without food or regular meals.
In episode 13 of Timothy Put the Kettel on, co-hosts Timothy R Andrews and Sarah Kettel speak to Dee Vadukul from PlanZheroes talk about how they are a gateway for hospitality businesses and their food suppliers, ensuring that surplus food is not taken to land fill but rather gets to the people and charities who can distribute it where it is most needed.

We hear about how founder Lotti Henley's experience as a refugee inspired Plan Zheroes and how even though she is in her 90's she continues to work and inspire.

If you are a food business with surplus food due to last minute closures, lockdowns or tiers then this is the perfect podcast for you.

For more information visit: https://planzheroes.org/#!/

If you wish to help, donate https://cafdonate.cafonline.org/6018#!/DonationDetails

or be involved please visit: https://planzheroes.org/#!/howyoucanhelp/

To hear more on Lotti Henleys incredible vision, drive and journey, visit:
https://www.youtube.com/watch?v=0CF7IrCtYyc

To hear more podcasts visit: https://www.timothyrandrews.com/podcast

Timothy Put The Kettel on is Co-hosted by:

Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

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We speak with previous guest Paul Cook about his adventures on Mt Kilimanjaro. Paul shares his inspirational story with hosts Timothy R Andrews and Sarah Kettel. If Christmas has been a downer, then this a great antidote. If you don't know what to do next for your career, or are struggling with change then listen to Paul and get inspired!

Episode 12: Lessons From A Christmas Mountain

Co-Hosted by: Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Guest Narrator: Paul Cook http://lessonsfromamountain.com/
http://www.planetplanit.biz/

Editing & Visuals: Timothy R Andrews https://www.timothyrandrews.com/

"Porters Thank You"
Written by Paul Cook.
Swahili performance by Kellyjoy Gakil
English performance by Paul Cook

Music:
"Brain Power" by Mela, Freemusicarchive.org
"Kettel" by Pawel Sikorski
"Jingle Bells (Christmas Edition)" by Edward Hall, Epidemic Sound
"Xaleyi" by Youssoupha Sidibe
"Red Zone", "Giant Leap" & "Sunrise" by unknown, Movavi.com

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In this amazing podcast, Timothy Put The Kettel On co-hosts Sarah Kettel & Timothy R Andrews discuss with Digital and Online expert, co-founder of Shine Offline, Laura Willis why digital and social media technology is so addictive, how it can be overwhelming and what you can do to regain control, get back your life AND have a healthy relationship with your tech.

For more info on our guest speaker and her organisation, visit: https://shineoffline.com/

Support Material mentioned:
https://shineoffline.com/blog/
https://offtime.app/index.php

Timothy Put The Kettel on is Co-hosted by:
Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

And guest appearance by Bert the Cat

sarahkettel #timothyrandrews #laurawillis #shineoffline #netflix #socialdilemma #offtimeapp #hospitality #socialmediacontrol socialmedia #digitaltechnology #timothyputthekettelon #podcast

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In todays episode of Timothy put the kettel on, we have guest speaker Lynne Maltman who talks about how taking the One Year No Beer 90 Day Alcohol Free challenge changed her relationship with alcohol forever and has had a positive impact in all areas of her life.

Timothy R Andrews and Sarah Kettel discuss with Lynne Maltman some top tips on how to regain your confidence and advice on where to go if you're struggling with your relationship with alcohol.

For more info on One Year No Beer, visit: https://www.oneyearnobeer.com/

For more information on our guest, visit; https://www.linkedin.com/in/lynne-maltman-1529a312/

Support Material mentioned:
Alcohol Explained https://www.alcoholexplained.com/
Kick The Drink Easily https://joinclubsoda.com/product/kick-the-drink-easily-by-jason-vale/
The Unexpected Joy of
Being Sober https://unexpectedjoy.co.uk/
This Naked Mind https://thisnakedmind.com/
Drink Coach https://drinkcoach.org.uk/

Alcohol Free Alternatives:
https://www.stryyk.com/
https://alcoholchange.org.uk/help-and-support/cut-down/low-and-no-alcohol-reviews

Timothy Put The Kettel on is Co-hosted by:
Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

And guest appearance by Bert the Cat

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In todays episode of Timothy put the kettel on, we have guest speaker author and events guru Paul Cook from https://hybrideventcentre.com/.
Timothy R Andrews and Sarah Kettel discuss with Paul the impact of Coronavirus and lockdown on the events industry. We take a look at how hybrid events are the future for the events industry and how the new opportunities this has presented for students and current employers in events.

For more info on hybrid events, visit: https://hybrideventcentre.com/

If you're an events student or are thinking of working in events, visit: http://lessonsfromamountain.com/

For more information on our guest, visit: http://paulcook.co.uk/

To use your skills to help out others in need, visit; https://www.endcoronavirus.org/

Timothy Put The Kettel on is Co-hosted by:
Timothy R Andrews https://www.timothyrandrews.com/
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

And guest appearance by Bert the Cat

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In this episode co-hosts Sarah Kettel and Timothy R Andrews speak with Lisa Carey from Open Kitchens.

8.4 million people within the UK are struggling to put food on the table. This figure is likely to go up in the wake of the Coronavirus pandemic.

Open Kitchens have been opening up kitchens across the UK to ensure food could reach families, communities and people who have been isolated and devasted by the Coronavirus and subsequent lockdowns.

Find out what Vicky McClure, Penny Lancaster, Hilton Hotels and 12,000 school children have in common.

For more info on Open Kitchens: https://openkitchens.co.uk/

Ways you can help: https://openkitchens.co.uk/help

feedthoseinneed

Co-hosted by:
Timothy R Andrews https://www.facebook.com/TimothyRAndrews
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

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Hospitality Action was established in 1837 and has since offered vital assistance to all who work, or have worked within hospitality in the UK.

Since that time it has helped support chefs, waiters, housekeepers, managers, concierges, receptionists and kitchen porters, sommeliers, bartenders, catering assistants and cooks across the UK. As the impact of covid-19 ravages through the Hospitality sector, never has there been such a need for Hospitality Action as there is now.

Timothy R Andrews and Sarah Kettel chat with Jeremy Gibson from Hospitality Action and discover the many things that the charity is doing in this crisis and also how you can donate or get involved.

Find out how buying a portion of Invisible Chips can make a huge difference to someones life at www.invisiblechips.org.uk.

If you need financial assistance and counselling services go to www.hospitalityaction.org.uk now!

Co-hosted by:
Timothy R Andrews https://www.facebook.com/TimothyRAndrews
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

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This is the final chapter in our 3 part miniseries focusing on mental health in hospitality.

This episode focuses on how to recognise the signs that you or your colleague are suffering from mental health issues such as depression or anxiety.

Our special guest speaker, Mindset & Lifecoach Susan Grandfield (www.SusanGrandfield.com) explores ways of preventing it taking hold.

If you are struggling with mental health, or know someone who is, please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/
T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/
T: 116 123

Mind: https://mind.org/
E: https://mind.org/contact-us/

FREE Meditation and Relaxation tools from our guest speaker:

https://www.susangrandfield.com/guided-meditations

For more information on the guest speaker:

Susan Grandfield: https://www.susangrandfield.com/

"Timothy, Put The Kettel On" co-hosted by:

Timothy R Andrews https://www.facebook.com/TimothyRAndrews
Sarah Kettel https://www.sarahkettel.co.uk/

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

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The second in a three part mini-series focusing on the growing phenomenon of mental health illness within the hospitality sector.

This episode looks at some of the issues faced by employers and some potential advice and tips on how to tackle mental health in the workplace.

With special guest speakers mindset coach Susan Grandfield and Daniel Grandfield , Hospitality expert of 25 years.

If you are struggling, or know someone who is, please contact the following immediately:

Hospitality Action https://www.hospitalityaction.org.uk/get-help/
T: 0808 802 0282 (24 hours a day, 7 days a week)

Samaritans https://www.samaritans.org/
T: 116 123

For more information on the guest speakers:

Susan Grandfield: https://www.susangrandfield.com/

Daniel Grandfield https://www.bluecragsconsulting.com/

"Timothy, Put The Kettel On" co-hosted by:

Sarah Kettel https://www.sarahkettel.co.uk/
Timothy R Andrews https://www.facebook.com/TimothyRAndrews

Editing & Visuals by: Timothy R Andrews

Music: Brain Power by Mela, freemusicarchive.org & Pawel Sikorski

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Timothy, Put the Kettel On is a podcast looking at issues within hospitality, solutions and inspirational stories within the sector. The Chartered Institute of Environmental Health reports that there are now 2 pandemics: 1) Covid-19 2) Mental Health difficulties In this 1st of 2 episodes we look at mental health issues within hospitality. Today we look at the mental health concerns of hospitality employees as they return to work and provide tips on how they can address them. Delighted to have Mind Coach Susan Grandfield and Hospitality expert and coach, Dan Grandfield.

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What do a horse and cart and a double decker bus have in common? Did peoples eating habits change as a result of lockdown? Worried about your job and need help? Find out all this and more when hospitality experts Sarah Kettel and Timothy R Andrews continue their quest for inspirational stories coming from hospitality. In episode 3 of "Timothy, Put the Kettel on" they chat with guest speaker CEO of Be Enriched (www.be-enriched.org) about the amazing things they did and continue to do for the good of their community.

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After Brexit and Lockdown, the Hospitality Industry has suffered a number of blows. But out of the old, often comes something new. Hospitality experts Sarah Kettel and Timothy R Andrews discuss the new norm and provide tips to hospitality business owners as to what the future might hold.

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In this episode Hospitality experts Sarah Kettel and Timothy R Andrews discuss some the inspirational stories from the Hospitality industry during the 2020 Covid-19 lockdown.