#PaxEx Podcast: Recent Episodes
Runway Girl Network
Airline passengers are mobile, social and vocal! And airlines know they must keep pace with the demands of these tech-savvy, always connected travelers in order to stay relevant. Hosted by industry expert Mary Kirby and aviation veteran Max Flight, the #PaxEx Podcast takes a studied look at how the airline passenger experience is quickly evolving. Featuring interviews with thought leaders in the space, the #PaxEx Podcast addresses everything from the latest changes to loyalty programs, airport services and amenities to innovations in onboard seating and interiors, inflight connectivity and entertainment and the overall cabin environment. Plus, we’ll look at how social media, multimedia marketing and mobile applications are having a profound impact on #PaxEx.
In this episode, co-hosts Max Flight and Mary Kirby consider whether the aviation industry is poised for a faster-than-expected recovery given the extraordinary pent-up demand for air travel. They discuss IATA’s latest survey, which suggests that people will fly once they receive the COVID-19 vaccine.
But has the pandemic reset our passenger experience expectations?
Next, Cathay Pacific’s decisionto let first and business passengers remove their masks when sleeping in the lie-flat position has generated a mixed response from readers. Some reckon that it makes common sense, others see it as classist and unfair. Mary and Max explore both sides of the argument.
Finally, aviation seems to be largely in agreement that, in a post-COVID world, its eco-credentials must improve. Myriad new ideas have been tabled to date including new turboprops, blended wing body aircraft, hybrid electric aircraft, plus new turbofans and synthetic fuel, not to mention exploratory studies into hydrogen-powered aircraft. A former executive for Pratt & Whitney, Max shares some insight into the challenges of going green, and some of his favorite ideas.
In this episode, co-hosts Max Flight and Mary Kirby discuss how the COVID-19 crisis has dramatically altered PaxEx, and whether some changes – like the axing of change fees by US legacy airlines – will be permanent.
They also consider how the inflight connectivity landscape is being reshaped in the face of sector consolidation and heightened passenger expectations, and share their thoughts on how the broader aviation industry will recover from the pandemic.
In this episode, co-hosts Max Flight and Mary Kirby break down how COVID-19 is rapidly changing virtually every touchpoint of #PaxEx, and consider whether air travel will be forever altered at the airport and in-flight.
In this episode, co-hosts Max Flight and Mary Kirby discuss how the novel Coronavirus – also known as COVID-19 – is affecting the aviation industry and airline passengers, and they highlight how major airline associations are responding to the situation.
COVID-19 surfaced in Wuhan, China, but quickly spread and has now been detected in 60 locations internationally, according to the CDC. Global infections number an estimated 90,000, and Coronavirus-related deaths are being reported around the globe. The fallout has been swift. The transportation industry is taking a major hit, as airlines slash services, including to places beyond China, and offer change-fee waivers. It comes at an already challenging time for the industry, which has seen the Boeing 737 MAX grounded for a year.
Next, Air New Zealand has announced it is exploring a bunkbed-style option for long-haul economy class travel. The concept is called Economy Skynest, and it would offer six bunk beds in a capsule monument in the economy cabin. Sleeping berths are not a new concept in aviation, but they are certainly having a moment right now. Max and Mary explore why Skynest is such a compelling design, but also why it and similar concepts add complexity to the booking process.
Last but not least, despite Coronavirus-fueled challenges to aviation and more broadly to the global exhibition industry, the Aircraft Interiors Expo in Hamburg is still on the calendar to go ahead as scheduled as of today, though the organizer, Reed, continues to monitor the situation. One of the highlights of the Aircraft Interiors Expo every year is the Crystal Cabin Award ceremony, which honors #PaxEx innovation. Max talks about some of his favorite ideas from the list of CCA finalists, and Mary details some of the big themes heading into the show.
In this episode - available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby explore how Boeing’s decision to suspend 737 MAX production creates uncertainty for its supply chain, including a raft of #PaxEx companies, and indeed the US economy as a whole. Analysts now suggest that Boeing may have to provide some financial support to suppliers.
Max shares his opinion on the three steps that must happen before the MAX re-enters revenue service, including a revamp to Boeing’s safety culture.
Meanwhile, with safety top of mind, many passengers don’t relish the idea of boarding a MAX even when it is recertified. That is the hard fact. But purely from a comfort standpoint, the MAX hasn’t showered itself in glory either. Before the grounding, it was perhaps best known for being the aircraft with lavatories so tiny that some passengers had difficulty entering and exiting, and even executing proper hygiene. Might some airlines seek to improve comfort on the MAX once it is recertified?
Next, Spirit Airlines has unveiled a brand new cabin on its new Airbus A320neo. The cabin features new Acro slimline seats which are being heralded as offering far better “useable legroom” for passengers. Mary got a chance to sit in this seat recently, and explains what to expect. She also provides an update on Spirit’s inflight connectivity program, which has seen a further delay due to antenna problems.
Last but not least, the Flight Shame movement has picked up stream. Originating in Sweden, the movement discourages air travel, particularly for short-haul trips.
In a bid to step up their eco-credentials, airlines are enacting a wave of green initiatives. Some have invested in sustainable fuel plants and committed to use greater percentages of biofuel. Others are seeking to eliminate single use plastics on board or dramatically reduce wastage through the help of technology. But one operator, budget carrier Wizz Air attracted headlines recently when it called for a global ban on business class in the name of reducing the carbon footprint of flying business.
Max and Mary consider whether Wizz Air’s proposal is legitimate or a marketing stunt, and Mary wonders whether the carrier has considered the needs of passengers of size and reduced mobility.
In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby explore why the combination of ATPCO and Routehappy is bringing a new level of transparency to flight shopping. They're using big data to ensure passengers understand pre-flight what to expect in-flight in terms of #PaxEx amenities (seats, wifi, IFE, power, etc) which in turn empowers passengers to select products that best suit their needs.
Next, Max asks the question: “What do you think about an air show that won't allow a mother to bring in the breast milk and formula necessary to feed her infant?” He goes on to explain some of the challenges faced by nursing mothers, even in spaces that are supposed to be inclusive. Mary makes the case for freeing the nipple. And both Max and Mary laud the airlines and airports that are accommodating breastfeeding mothers on the ground and in the air.
Last but certainly not least, an international team of experts – the Joint Authorities Technical Review (JATR) panel - has criticized Boeing’s design of the MCAS system on the 737 MAX, citing the airframer's use of data from previous aircraft configs, among other concerns. It also found that the FAA delegated a high amount of approvals to Boeing’s designated certification representative. Meanwhile, Boeing’s board has removed the title of chairman from CEO Dennis Muilenburg. Max and Mary share their thoughts on the latest, troubling revelations. They consider why the FAA has farmed out so much oversight, why airframers are able to rely on legacy data, and why the issue has such a far-reaching impact.
In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby consider whether the swearing-in of Stephen Dickson as administrator of the US Federal Aviation Administration is a positive development. A long-time industry veteran with nearly 40 years of experience including as a fighter pilot, Dickson recently retired from service as the senior vice president-flight operations for Delta Air Lines, where he was responsible for the safety and operational performance of Delta’s global flight operations, as well as pilot training, crew resources, crew scheduling and regulatory compliance.
Dickson's appointment comes at a critical time, when the Boeing 737 MAX grounding is in its fifth month. He has vowed that safety is his highest priority and that the MAX will not return to commercial service until he's completely assured it is safe to do so. But his appointment is not without its controversy, as a popular Boeing 777 pilot says she was grounded after reporting safety concerns to Delta management including Dickson.
Next, airlines and PaxEx stakeholders have shared color around how the protracted MAX grounding has negatively impacted their businesses. One common theme is that capacity is tight for operators, especially those who are dependent on the MAX. Mary and Max discuss the fallout, from airlines' financial woes and operational disruptions to the knock-on effect to PaxEx suppliers, which say airlines are reluctant to take other aircraft types out of service for retrofits as a result of the capacity constraints. Max and Mary also consider the environmental impact of the MAX grounding, as airlines use gas-guzzling older jets to fill the void.
Last but certainly not least, the big APEX EXPO and co-located AIX, Americas show is scheduled to take place from 9 September to 12 September in Los Angeles. Mary tells us about the PaxEx themes emerging in advance of the show, which will feature a truly diverse day-one conference with many top-level women executives slated to speak.
Firstly, the 737 MAX, and Boeing’s response to its worldwide ban on safety grounds, was expected to dominate the 53rd Paris Air Show, and it did. John, who covered the airshow from nose to tail for Runway Girl Network, reported that Boeing was in apology mode throughout the event. He describes what the mood like at the Boeing chalet and during Boeing press conferences, and highlights Boeing's seemingly new "global certification" messaging. Max, Mary and John also discuss how the MAX colored the entire airshow, and why many travelers are still expressing fear of flying the type.
Next, Philippine low-cost airline Cebu Pacific announced in Paris that it will install 460 seats in an all-economy configuration aboard the A330-900neo, representing a new maximum-passenger figure for the A330. John details the work undertaken by Airbus and Cebu to accomplish this high-density feat and explains why he believes the product makes sense for Cebu’s specific market. And Mary highlights the mixed messaging from Airbus over the years – the airframer once floated the notion of a ‘comfort standard’ for aircraft seats, but is increasingly pushing high-density configurations, including for the A350. This represents a notable pivot from the airframer, and will ultimately mean a devolution in widebody #PaxEx.
Last but certainly not least, Airbus used the occasion of the Paris Air Show to launch the A321XLR program, which then proceeded to rack up an impressive list of orders, including from American Airlines. The aircraft is positioned to address the middle of the market, and airlines are eyeing transatlantic nonstops for this narrowbody. But since the announcement was made, there has been renewed discussion on social media about whether passengers really want to fly in narrowbodies on longhaul routes. John, Max and Mary share where they stand on the issue, and consider how Boeing can compete, either with the NMA or something entirely different.
In this episode, co-hosts Max Flight and Mary Kirby discuss the crisis of confidence that Boeing is grappling with in the wake of the MAX grounding; whether pilots should receive fresh MAX simulator training before the type is re-introduced into revenue service; and the conundrum faced by passengers who are afraid to fly the aircraft. They also consider the wisdom of Southwest Airlines’ single-fleet strategy, and explain why The Air Current’s recent report that Southwest management has kicked the proverbial tires on the Airbus A220 is giving some passengers reason to celebrate.
Next, another Boeing aircraft has found itself in the news headlines. The New York Times is reporting that the FAA received whistleblower complaints from workers at Boeing’s 787 Dreamliner plant in South Carolina, ranging from allegations of finding tools and debris inside new 787s to employees facing pressure to put speed over safety. Max outlines the claims, and Boeing’s response, and both he and Mary discuss whether the report underscores the need for change at the FAA, whose oversight and certification processes are already under scrutiny following the two MAX crashes.
Lastly, in a topic not related to Boeing specifically, but one that speaks to the US regulatory environment - a lawsuit has been filed by the legal action group Democracy Forward on behalf of Paralyzed Veterans of America (PVA) which might finally prompt the DOT to issue rulemaking on accessible lavatories for single-aisle aircraft. The lawsuit is being warmly received by disability advocates, who have long been pushing for accessibility on aircraft. Mary provides on update on where industry stands on the issue, and both she and Max make the case for why the current paradigm needs to change.
In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby discuss the number one #PaxEx news story making headlines – the grounding of the entire world fleet of Boeing 737 MAX aircraft after the tragic crash of an Ethiopian Airlines Boeing 737 MAX 8 six minutes after takeoff from Addis Ababa, killing all 157 people on board.
After Mary breaks down the timeline of events that led to the United States’ decision to ground the MAX, after most countries had already done so, Max and Mary explain why, irrespective of the findings of the investigation of the Ethiopian Airlines Flight 302 crash, passenger fear and public perception is valid. An industry that ignores passenger fear does so at its peril.
Max and Mary also look at the Maneuvering Characteristics Augmentation System [MCAS] – the technology at the heart of the discussion around MAX safety - and consider whether the relationships between major US corporations and the FAA have grown too cozy.
In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby discuss whether Airbus is seriously considering stretching its A220, and what that might mean to the passenger experience and the future of the Airbus A319.
Next, the National Transportation Safety Board has issued its Most Wanted List, detailing its safety recommendations for 2019-2020. Among the action items the NTSB would like to see prioritized over the next two years, the board is calling on the FAA to address the gap in safety requirements between commercial airlines and those operating under Part 135 for air tour, air medical service, air taxi charter or on-demand flights. While it’s true that NTSB recommendations are just that – recommendations, this particular recommendation is noteworthy. Max explains why.
Last but not least, airlines are looking at creative ways to partner with brands. In recent weeks, American Airlines has announced an arrangement that sees the carrier offer Apple Music for free to passengers on all aircraft equipped with Viasat high-speed Internet. In China, a carrier called Lucky Air teamed with McDonald’s on a very different kind of promotion for the Chinese New Year - the airline slapped McDonald’s brand throughout its aircraft, engaged in inflight trivia games with its passengers, and provided giveaways linked to the promotion. Now the inflight entertainment and connectivity industry is looking to place personalized, targeted advertising in front of airline passengers. Mary recently attended the APEX TECH conference in Los Angeles, where programmatic advertising for IFEC was a big topic of discussion. She updates us on their plans, and Max and Mary consider the impact on #PaxEx.
In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby highlight Boeing's recent assembly milestone for the new 777X, which boasts unique folding wingtips. They also consider why the airframer is positioning the 777X as offering a redefined "total passenger experience". And Mary explains how suppliers are working to deliver a new generation of seats and IFE, as well as the most advanced cockpit communications of any commercial airliner in the world.
Next, Saudi Arabian low-cost carrier flyadeal recently conceptualized a marketing stunt whereby the carrier claimed that passengers could fly for less by traveling in its cargo compartments. It shared videos, pictures, and graphics on social media, and even created serious interviews and mock customer interviews. Ultimately, flyadeal revealed the truth, that passengers would not fly in cargo, as flyadeal guarantees the lowest fares in its cabins. At a time when there is a narrative around “fake news”, Max and Mary consider whether flyadeal’s campaign is on the money or off the mark, and share some interesting stats about why Saudi Arabia is ripe for disruptive marketing.
Lastly, POPEYES is having what appears to be some lighthearted fun at the fact that passengers have been pushing the envelope with the types of animals they bring on board for emotional support – from peacocks to flying squirrels. The fast food chain has launched an “Emotional Support Chicken” meal for travelers passing through Philadelphia International Airport. Is this campaign insensitive to passengers who need emotional support animals or is it simply a genius marketing campaign? Mary and Max consider both sides.
Welcome to episode 062 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.
In this episode – available on Apple Podcasts and Google Podcasts – co-hosts Max Flight and Mary Kirby study the passenger pleasing attributes of Delta’s new Airbus A220-100 (formerly known as the Bombardier CSeries CS100), and discuss some of the potential drivers behind for the carrier’s passenger comfort-focused choices. Delta has since clarified that the pitch in first class is 37”, not 36” and Main Cabin pitch is up to 32”, versus 30-31”.
Mary also shares some of the intrigue around Delta’s launch of a new wireless seatback IFE system called Gogo Vision Touch, and why journalists are looking forward to trying out the solution when the Delta A220 enters commercial service.
Next, the International Civil Aviation Organization’s recommendations for implementing a Global Aeronautical Distress Safety System (GADSS) have gone into effect as of 8 November. These recommendations were agreed in the months after the tragic disappearance of Malaysia Airlines MH370 in March 2014. The first steps in implementing the GADSS involve adopting what’s called “Normal Aircraft Tracking” – in other words, solutions that establish an aircraft’s position information at least every 15 minutes. Max and Mary discuss the latest flight tracking offerings, and why Aireon – the joint venture between Iridium and air navigation service providers – appears particularly well positioned in the space.
Last, but certainly not least, the US has been beset with a scourge of horrific mass shootings. Travel to the US has largely not been affected. Mary and Max mull whether the kind of violence and instability we’re seeing in the US will ultimately have an impact on travel to the country.
First, President Trump has signed FAA reauthorization legislation that, in addition to extending the FAA for another five years, instructs the agency to regulate aircraft seat size, among other provisions. Mary and Max consider whether the new law will result in a more comfortable situation for coach passengers, or if the FAA will be compelled to set standards based on already-approved layouts (which are tight). For instance, will the FAA require seat width to be 18 inches – as hoped by consumer advocacy group Flyers Rights – when the Boeing 737 workhorse accommodates 17-inch wide seats per the limitation of the tube?
Next, the FAA reauthorization bill also instructs the secretary of transportation to, among other things, create an Airline Passengers with Disabilities Bill of Rights and, importantly, to study in-cabin wheelchair restraint systems, in coordination with disability advocates, airlines and aircraft manufacturers. Mary highlights some of the pushback she’s hearing from industry on the notion of using wheelchair restraints on board, which would allow disabled passengers to remain in their own mobility devices. Max and Mary also address the ban on inflight voice calls, as well as Congress’ decision not to privatize Air Traffic Control, as part of FAA reauthorization.
Last but not least, blogger and aviation expert CrankyFlier reports that American Airlines is limiting reaccommodation options for travelers when things go wrong. Max wonders if, in creating a negative #PaxEx for non-elite, domestic coach travelers, American is hurting its opportunity to turn non-elites into loyal passengers, and Mary wonders whether decisions such as these will prompt further regulation of the industry.
Mary also addresses the current troubling climate in the US and why she believes the aviation industry as a whole has an opportunity to spearhead positive change by ensuring women and people of color have a seat at the table, including importantly at the decision-making level. The airline passenger experience has been overwhelmingly colored by the white male perspective. And that has got to change.
First, Southwest Airlines has long served peanuts to passengers as a signature snack. But as of 1 August, the airline stopped offering peanuts to “ensure the best onboard experience for everyone, especially for customers with peanut-related allergies”. There is always some push-back when airlines take something away from passengers. Becca shares her thoughts on Southwest’s decision, explains why bagged nuts are better than loose nuts (found in premium cabins), and suggests way in which airlines can protect allergic passengers while improving #PaxEx overall.
Next, airlines are ramping up their crack-down of emotional support animals on board. And here again, Southwest has found itself in the headlines after issuing a statement with updates to its Service Animal Policies. Emotional Support Animals (ESAs) will be limited to dogs and cats. Trained Service Animals (TSAs) align with recent DOT guidance and are limited to dogs, cats, and miniature horses. Also, now fully-trained Psychiatric Support Animals (PSAs) are formally accepted as Trained Service Animals. Previously the airline informally accepted them as TSAs. Co-hosts Max Flight and Mary Kirby discuss whether airlines can find a happy balance between being empathetic to passengers who need emotional support animals and fighting abuse of the system. And Becca shares her thoughts on some of the discrepancies between the different airlines’ policies. Should a standard be set for the industry?
Last but not least, the big APEX EXPO and co-located AIX, Americas shows will be held next month in Boston. These are considered must-attend events for many on the #PaxEx industry calendar. Mary and Becca are gearing up for the big show, and Mary shares the themes, topics and products she’s eager to explore.
First, while the business aviation market has grappled with a softening for the last several years, business aircraft charters are on the rise, especially with younger travelers. Given John’s background and new book, he tells co-hosts Max Flight and Mary Kirby about the safety considerations for booking private aircraft, the type of pilot behaviors that could lead to a crash, and why he warns about propeller aircraft.
Next, in the commercial airline space there is a well-reported debate over pilot shortages, but in business aviation, it is a reality. John shares his thoughts on how the business aviation sector can retain the best pilots.
Last but not least, the FAA recently confirmed it has no intention of setting baseline aircraft seat space standards for commercial flying. The agency told consumer advocacy group Flyers Right that it doesn’t see an imminent safety concern, and will not initiate rulemaking. John, Max and Mary discuss the latest developments, and consider whether government should regulate seat size on airlines.
First, gender equality in the aviation industry was a major topic of discussion at the recent International Air Transport Association annual general meeting in Sydney. And as many of you will have heard, Qatar Airways chief, and newly appointed IATA chair, Akbar Al Baker had a shocking “open mouth, insert foot” moment when he suggested that the job of CEO can only be held by a man. Harriet, who was present at the AGM, shares her thoughts on what transpired, and on IATA’s efforts to be more inclusive of women, including in the C-Suite. Co-host Mary Kirby makes the case for why IATA should issue a formal apology.
Next, the Transportation Security Administration continues to confiscate record numbers of firearms at airport security checkpoints, despite warning travelers that they cannot bring guns in their carry-on bags. Incredulously, more than a few passengers try to fly with loaded weapons. Harriet, who has been tracking this story, considers if anything can be done to ensure passengers don’t pack heat when they fly. And co-host Max Flight chimes in as a gun owner.
Last but not least, Harriet’s Stuck at the Airport blog is known for giving passengers great advice on how best to make the hours fly by at airports. Harriet delivers a fresh list of clever new installations, entertainment options and concessions at airports. And Harriet, Max and Mary weigh in on the topic of traveling with cannabis now that some states have legalized its recreational use.
First, APEX Media has published a number of interviews from the APEX MultiMedia Market, an annual event where the world’s leading airlines choose the content line-up for their inflight entertainment systems, and ergo, their passengers. A number of airline content trends emerged at the show, and accessible entertainment – for the deaf, hard of hearing and visually impaired - was one of those hot topics. Maryann, who attended this sold-out event in Paris, delivers her biggest takeaways.
Next, APEX was once again prominently featured at the record-breaking Aircraft Interiors Expo in Hamburg. The association helped to launch a new event, called Passenger Technology Solutions, and hosted a variety of sessions about transforming passenger data into personalized experiences. Maryann was on the show floor, interviewing #PaxEx industry stakeholders. She shares her thoughts on the most exciting IFEC news from the Expo, highlighting the rapid growth of the portable wifi sector.
Last but not least, aircraft lavs are having a moment. New lavatory innovations are being brought forward by aircraft interiors specialists and even university students. One idea from Jamco calls for a sort of communal bathroom on board. It would feature a row of closed toilet stalls and a central sink area. Maryann explains some of the new lav concepts to co-hosts Max Flight and Mary Kirby, and this leads the group into a broader discussion about new modular lavatories on narrowbodies, how they've been received by passengers, and how their rollout is occurring in parallel with airlines' adoption of high-density seating configurations.
First, Qantas has set a new record for non-stop flight after a Boeing 787-9 flew from Perth to London in 17 hours. Marisa has been involved in aircraft interiors for years, and is an avid traveler. She shares her thoughts on why it’s important for passengers to consider their well-being and comfort on these ultra-longhaul flights.
Next, Iberia’s first Airbus A350-900 aircraft is prepped for delivery. The aircraft features some rather passenger pleasing attributes. Having covered the story for her Flight Chic site, Marisa tells us what should passengers expect on board. Co-hosts Max Flight and Mary Kirby also discuss the importance of premium economy with Marisa.
Last but not least, the big Aircraft Interiors Expo in Hamburg is around the corner, and seatmakers, materials specialists, inflight entertainment and connectivity providers, airline caterers and ground-based tech firms will be showing their wares. Even the rail industry will be getting in on the #PaxEx action this year. With ample experience in the aircraft interiors space, Garcia joins Kirby in discussing the products and themes emerging in advance of the show.
First, some airlines are trialling virtual reality headsets as inflight entertainment, notably for premium customers. Co-hosts Max Flight and Mary Kirby query Martin about whether to expect mass rollout of VR as IFE or if the technology will remain a niche offering for airline promotions and VIPs.
Next, AirFi has been making waves in the airline industry, with the firm recently announcing yet another round of airline contracts. As CCO of AirFi, Martin is playing a strategic role in the firm’s growth. He explains what the AirFi solution entails, and why it is proving to be such an attractive offering to the low-cost carrier crowd. He says AirFi boxes have a remarkable safety record.
Last but not least, Air Asia X has introduced kids-free quiet zones in the forward section of its economy class cabins, and travelers seem to be divided on whether this is a good idea or not. As parents, Martin, Max and Mary share their thoughts on whether airlines should offer kid-free zones. Mary sees an opportunity to ‘flip the script’ on the narrative.
First, there have been a number of notable collisions at airports in recent months. Last fall, a Qantas aircraft collided with a catering truck on the apron at Sydney airport. Early this month, an empty Sunwing aircraft that was being towed struck a WestJet aircraft that was carrying passengers and crew, who were then evacuated via the slides. In this episode, Mark tells co-hosts Max Flight and Mary Kirby about safety protocols that govern movement of vehicles at the airport, and describes the incident investigation that follows any collision.
Next, Gate Gourmet in Australia recently completed onboard trials with Virgin Australia of a new dry ice product, called EcoSlice. A synthetic dry ice, EcoSlice is a potential game-changer for the industry. Mark talks about this innovative product, explains its safety and environmental credentials, and shares how it supports a positive passenger experience.
Last but not least, Gate Gourmet has entered into a joint venture agreement with Asiana Airlines which will strengthen the gategroup’s position at Incheon airport in South Korea, and position the company as the sole inflight caterer for Asiana at Incheon. Mark explains why this 30-year agreement is considered a key milestone for the company, and why it is turning to IoT and automation for a new catering facility at the airport.
Firstly, Mitsubishi Aircraft has told Flightglobal that two additional aircraft will join its MRJ regional jet’s flight test campaign. Isaac has been following the MRJ program closely. He catches us up on the latest developments, explains why it’s a “tough road” for Mitsubishi right now, mulls why the firm hasn’t taken the opportunity to do a cabin interior reboot, and explains why Japan is on an internal time clock to complete the test program.
Next, aerospace accelerator start-ups are growing quickly and hosting a variety of meet and greets for people interested in learning more. Isaac recently attended an accelerator roadshow event sponsored by AeroInnovate in Wisconsin. He reports on his experience, explains how some of the accelerators are being funded, and details some of the notable players in the market.
Last but not least, a number of #PaxEx conferences and exhibitions will be held around the world in 2018, starting with International CES in January in Las Vegas. Mary tells us what #PaxEx trends she’s keeping an eye on at these shows, and where RGN will have a presence.
First, the Teal Group is forecasting that business aircraft deliveries won’t return to 2008 peak levels until 2021. But as new deliveries have stagnated, we know that older aircraft are being refurbished with various #PaxEx upgrades. Chapman has a unique perspective on this topic since ASI Group serves the business aviation market with a variety of low-cost solutions, including a system that uses Bluetooth and Iridium to deliver voice, SMS and email. He tells co-hosts Max Flight and Mary Kirby that ASI Group has managed to “bend and twist Bluetooth” to become a network onboard, and explains why the Iridium’s next generation NEXT constellation and aero service is hotly anticipated in this market.
Next, ASI Group is also bringing a new Bluetooth-based, Iridium NEXT-powered e-commerce platform to airlines. The ffly system, which is being pitched as an alternative to wifi connectivity on board, is said to be capable of connecting every passenger with a single Bluetooth hotspot, and can be installed at little or no cost. The offering sounds almost too good to be true, but Chapman reveals on the show that it has already been whitelisted by Lufthansa Systems, and will be rolled out by other IFEC players to boot.
Last but not least, broadband connectivity is increasingly considered the cost of doing business for the world’s premier airlines. And the competition for aircraft tails has grown fierce, with several companies waging battle for supremacy. Certain industry stakeholders are now predicting consolidation, reasoning that there are simply too many players, and that some are suffering financially. Chapman shares his thoughts on the matter, and whether he forecasts a shake-out in the industry.
Firstly, some passengers with pet allergies are growing increasingly concerned about the number of service and emotional support animals in the cabin. And passengers with food allergies, particularly severe nut allergies, continue to bemoan the presence of peanuts and other nuts on board many airlines. Becca lays out the challenges she faces when traveling with an allergic child, and gives ideas on how allergic passengers – and indeed airlines – can be prepared.
Firstly, some passengers with pet allergies are growing increasingly concerned about the number of service and emotional support animals in the cabin. And passengers with food allergies, particularly severe nut allergies, continue to bemoan the presence of peanuts and other nuts on board many airlines. Becca lays out the challenges she faces when traveling with an allergic child, and gives ideas about how allergic passengers – and indeed airlines – can be prepared.
Next, WestJet has taken delivery of its first Boeing 737 MAX aircraft, which comes with Boeing’s new Sky Interior as well as Panasonic Avionics wireless entertainment. The aircraft is expected to enter service on 9 November. While Becca hasn’t flown on the MAX yet, she did experience two very different types of #PaxEx when traveling last month on WestJet to and from the APEX EXPO in California. She tells us how the carrier managed to both impress and depress with a single round-trip, and this leads us into a deeper discussion about why airlines are going double- and even triple-sourced for IFEC.
First, the Daily Beast has conducted an investigation into aircraft seat testing, and found that much of the data is woefully out of date. Flyers Rights has been tracking the seat safety and seat testing topic for some time. Kendall gives her thoughts on the findings of the Daily Beast report, and also highlights a separate report suggesting that the aircraft seat crunch is creating an environment ripe for sexual assault on board.
Next, Flyers Rights recently won a judicial victory, when the Federal Court of Appeals for the D.C. Circuit ordered the FAA to reconsider its decision not to place a moratorium on further seat size reduction. This is a major coup for Flyers Rights, and could spur change in the passenger experience. Kendall talks to co-hosts Max Flight and Mary Kirby about the next steps, and why Flyers Rights is fighting for minimum seat pitch and seat width standards of 28 inches and 18 inches, respectively. Mary makes the case for why the FAA should be transparent about its test data.
Last but not least – and this is a topic that the Airplane Geeks podcast has been regularly addressing – a House bill that would privatize air traffic control has proven quite controversial within industry. Though the bill has garnered a lot of news headlines, The Seattle Times is reporting that the prospects of a bill passing the Senate now appear quite slim. Kendall explains Flyers Rights' stand on the issue, and why the organization fears privatization could impact aviation safety.
First, Gogo recently revealed that equipage of its 2Ku inflight connectivity system to aircraft only takes two days. John explains how the firm achieved this remarkable install time and why it's good news for the multiple airlines which are rolling out the broadband offering.
Next, Delta Air Lines will soon be flying the Airbus A350, becoming the first North American operator of the type! This aircraft will feature a passenger-pleasing 9-abreast configuration (which is standard). And it was fitted with 2Ku by the Airbus Corporate Jet center, before being delivered to the airline. Savvy travelers are excited about this aircraft. John informs us about what some of the #PaxEx will be like on board the A350 with 2Ku, and talks about Gogo's latest stats on passengers' smart phone/tablet versus laptop usage in-flight.
Last but not least, global connectivity provider iPass recently announced it is offering very cost efficient plans that cover connectivity across airports, hotels and in-flight on Gogo-fitted US domestic aircraft and on some Panasonic Ku-fitted international aircraft. Co-hosts Max Flight and Mary Kirby talk to John about why seamless connectivity across all touchpoints of the passenger experience is so important, and why there are still opportunities to improve.
First, Panasonic recently unveiled its NEXT inflight entertainment and connectivity system, which will debut in full on the Boeing 777X. Co-hosts Max Flight and Mary Kirby get the low-down from Jon about what this platform ecosystem will mean for the passenger experience.
Next, we hear a lot about how nose-to-tail connectivity on aircraft will improve operations (and indeed safety). Panasonic is on the forefront of aircraft e-enablement; Jon gives us update on some of the progress being made, and how are airlines benefitting.
Finally, it’s no secret that #PaxEx suppliers benefit from gaining what’s called “linefit offerability” with airframers, as it means that their systems and services are offered as part of the airframer’s catalogue, and can be installed for airlines on the production line. But Runway Girl Network has observed some confusion in the market. Since we have Jon on the show, he discusses the difference between what constitutes “linefit” versus “retrofit”, and explains why we’re seeing aircraft roll off the line with antenna radomes atop their fuselages, but no antennas under the hood. "One of the things which I think probably isn't fully understood is the level of qualification and certification that you have to go through to get approval from an airframer for linefit is above the level of qualification and certification required for retrofit because airframers tend to have higher levels of expectations of how that system should interact, be integrated with their aircraft," says Norris.
As industry is well aware, all aircraft that operate in US airspace will need to have a certified ADS-B out system by January 1, 2020. Jane shares why owners and operators need to be planning now, and provides an update on how industry is progressing in meeting this FAA mandate. "Hope is not a strategy," she warns the general aviation community, whose pace of equipage has lagged.
Next, as a trusted aircraft modification house in Canada, Flying Colours is regularly in BizAv industry news, as it transforms business aircraft interiors for various aircraft types. Co-hosts Max Flight and Mary Kirby ask Jane about what trends she is seeing in business aircraft interiors, and what unique requests Flying Colours fields from clients. "It's very personal," says Jane. And new materials, including carbon fibre, are emerging to replace the traditional wood furniture on board aircraft.
Last but certainly not least, Jane recently hosted a Women in Aviation in Africa panel in Lagos, which proved extremely interesting. Jane tells us what she learned from fellow panelists, and why the skills that women bring to the table - including "the ability to perhaps think emotionally intelligently about the situation" - are valued in Africa.
Amidst a broader weakness in business jet demand, Gulfstream Aerospace brought its impressive G500 test aircraft to the big EBACE business aviation show in Geneva. Paul got a chance to see it first-hand and shares his impressions with co-hosts Max Flight and Mary Kirby.
Next, the Embraer Lineage was also on display at EBACE and this one wowed our guest. Paul explains the unique design concepts that were developed for this jet. Operators can ask for a gentleman’s club-type interior, apparently.
Finally, while at EBACE, Paul learned that L-band capacity is being freed up for smaller #BizAv platforms as Inmarsat’s Ka-band connectivity service is spreading amongst larger operators. That means that passengers on more small aircraft can enjoy a better inflight connectivity experience. Paul reports what he learned from sources.
First, a blind woman says she was recently booted off an American Airlines flight after she requested a slightly roomier seat in order to be able to accommodate her service dog. Mika, who flies up to 75 segments per year, tells us if these types of situations are common, and considers whether #PaxEx has gotten better or worse for blind passengers through the years. Mika urges listeners to check out The Blind Side Podcast, which interviewed the passenger in question, Sue Martin. And he highlights a story from 2013, when passengers really stood up to support a commuter with pre-merger US Airways, who was escorted off a plane with his guide dog.
Next, The Guardian has a report on how disabled passengers still face discrimination by airlines. It highlights several instances where passengers’ mobility devices were damaged, and their owners had to fight to be compensated (RGN previously covered the story of Athena Stevens, who waged battle with BA over a broken mobility device). Anti-discrimination laws in the US differ from those observed by European airlines. Co-hosts Max Flight and Mary Kirby talk to Mika about whether the European Commission should follow the United States’ lead and ensure airlines pay the full cost when mobility equipment is damaged on domestic flights. The talking point leads Mika, Max and Mary into a deeper conversation about how airports and airlines can improve the passenger experience for disabled passengers.
Finally, Mika shares his thoughts on the DOT’s plan to issue a notice of proposed rulemaking (NPRM) this summer aimed at improving accessibility of aircraft lavatories and inflight entertainment. The NPRM will propose a variety of measures that were agreed by a committee comprising airlines, persons with disabilities, flight attendants, aircraft manufacturers, motion picture studios and other #PaxEx stakeholders. It sounds like a step in the right direction; we ask Mika if he likes what he's hearing from the DOT. He lays out in no uncertain terms what the blind community will expect to emerge from the NPRM.
"If you can't access the menu of an [inflight entertainment or connectivity] system, you're done," he says.
First, passengers on foreign airlines headed to the United States from 10 airports in eight Majority-Muslim countries have been prevented from carrying laptops and tablets under a new directive by the Trump administration. The UK later issued a similar ban. John has been tracking this story ever since news emerged; he brings us up to speed on the details of these bans and what they mean for passengers. And he joins co-hosts Max Flight and Mary Kirby in considering the safety implications, as well as broader implications for the aviation industry.
Next, Cathay Pacific is grappling with some very real problems with the business class seats on its new Airbus A350-900s. The fit and finish of the product is nothing shy of shocking, and John Walton highlighted the issues in a recent piece for RGN. He shares the details of his personal experience with Max and Mary, and reveals the feedback received by Cathay and what measures the carrier is now taking. We also discuss the problems in the context of seatmaker Zodiac Aerospace's long-running delivery woes, and in the face of a planned acquisition by Safran.
And last but not least, the big Aircraft Interiors Expo in Hamburg is coming up soon. And we’re expecting a torrent of #PaxEx content to emerge from the show. John breaks out his crystal ball to share his predictions about the products and trends that will emerge. And Mary reveals what #PaxEx innovation tops her wishlist for economy class.
Firstly, it’s Oscars season and several of this year’s higher profile Oscar nominees are currently playing on inflight entertainment (IFE) screens or streaming to passengers’ mobile devices. Tomas emphasizes how the non-theatrical window of release - enjoyed by airlines, ships and others - is shrinking, and notes that passengers can now download certain early window movie content on their own devices in advance of their flight. He also tells us about some of the Oscar-nominated titles he's recommending to passengers.
Next, the glitz and glamour of Hollywood can seem oddly trivial in light of the surreal drama unfolding on the political stage these days, but that drama seems to be inspiring actors and comedians to a new level of excellence with SNL being, perhaps, one of the most visible examples. Co-hosts Max Flight and Mary Kirby join Tomas in considering whether we're seeing a renaissance in the arts, and what this means for airlines' TV and short-subject programming. And, as tensions are flaring on the ground and in-flight, should airlines exercise caution about their IFE content choices?
Last but not least, The New York Times has published an article predicting the demise of in-seat IFE systems, at least on narrowbody aircraft in the near-term. In the context of the discussion about the shrinking non-theatrical window of release for airlines, Mary, Max and Tomas consider the business model for in-seat IFE on short- and long-haul flights; address why carriers and their content service providers must consider careful and creative content curation to differentiate from what passengers can access on the ground; and highlight how some airlines are cleverly evolving with the times by supporting second screen apps to enable passengers to interact with the IFE system in a more personalized fashion. Plus, will Hollywood ultimately smash its own windows? We discuss.
First, United Airlines has announced it will retire its Boeing 747s from scheduled service sooner than previously planned. The carrier’s last 747 will stop flying for United in the fourth quarter of this year. Co-hosts Max Flight and Mary Kirby talk to Paul about what makes this aircraft so iconic to passengers and #AvGeeks the world over. and all three share their fond memories associated with the Queen of the Skies.
Next, Paul was recently interviewed for a CNN article about how a baggage handler became trapped in the cargo hold of a regional jet flying for United Airlines from Charlotte, North Carolina to Washington Dulles. The man was ultimately unharmed, but as a long-time ramp agent, the incident surprised Paul. He reveals what protocol ramp agents follow to ensure co-workers stay safe, and why there is a focus on ramp agents' health at some airlines. Paul also divulges some of the interesting things that airlines carry for passengers in the cargo hold, and provides tips to passengers on what not to do when they pack their suitcases.
Last but not least, Lufthansa Technik, the massive MRO arm of Lufthansa Group, is gearing up to host the #LHTAvDays for media again. Paul attended this special event in Germany in the past, and tells us what he learned about Lufthansa Technik's role in the airline passenger experience.
First, GE Aviation has launched a Configuration Data Exchange for the aviation industry, working in partnership with Capgemini, for which Michael is affiliated. This exchange aims to drive asset productivity and maintenance optimization across the aviation ecosystem, which in turn will have knock on benefits for the passenger experience. Michael explains why, as more aircraft data is moved across any channel – on the ground or in-flight – operators need to know how to process the data and make it meaningful.
Next, satellite operator Iridium is hotly anticipating the launch of its NEXT generation constellation in a couple of weeks. It believes NEXT will “lead the way” in helping airlines meet the Global Aeronautical Distress and Safety System mandates outlined by ICAO. Co-hosts Max Flight and Mary Kirby ask Michael if airlines will show a preference for “position report” flight tracking solutions supported by Iridium NEXT or gravitate towards space-based ADS-B, which will be facilitated by payloads on those satellites. Michael also discusses the market share race between Inmarsat and Iridium in providing safety services for the cockpit.
Last but not least, Delta Air Lines has banned a passenger for life after he engaged in a loud, vulgar tirade about Donald Trump in front of passengers. The passenger’s rant was caught on tape, and so too was the crew’s lack of action. Max, Mary and Michael share their thoughts on Delta's response to this unfortunate event.
Welcome to Episode 040 of the #PaxEx Podcast. Our guest for this episode is Chris Kjelgaard, an aviation and travel-industry reporter and editor with more than three decades of experience. In addition to serving as Editor of various print and online magazine titles, he has written for dozens of aviation trade and consumer magazines and websites and has been interviewed many times by television, radio, print and online media on aviation and travel topics. He is also a contributing editor to Runway Girl Network.
First, some British travellers vowed to boycott travel to the US if Trump won the election, according to The Telegraph newspaper. Now that Trump is President-elect, #PaxEx Podcast co-hosts Max Flight and Mary Kirby join Scotland-born Chris Kjelgaard in considering the impact to travel and tourism.
Next, we discuss one of Max's favorite topics – aircraft engines. Chris has written a piece for Runway Girl Network about how CFM International is concentrating on making sure that the newly developed successor to the legendary CFM56 – the new LEAP engine - will be just as successful. Having interviewed GE Aviation’s LEAP manufacturing program director, Cristina Seda-Hoelle about the ramp up - following entry into service on the A320neo - Chris brings listeners up to speed on how CFM is pumping up the volume for this remarkable program.
Last but not least, Copa Holdings’ brand new Colombian subsidiary Wingo is positioning its passenger experience, sales and ticket-distribution strategies to appeal to travelers who it believes “want to enjoy a fresh, friendly and unpretentious flight experience”. Chris interviewed the airline’s general leader Catalina Bretón about the carrier’s plans. We consider whether Wingo will be able wing its way into the hearts of passengers.
Firstly, listeners will no doubt have heard about the replacement Samsung Galaxy Note 7 that exploded on a Southwest Airlines 737 recently. Since then, the DOT has banned all Note 7s from aircraft. The incident serves as yet another reminder that inflight PED smoke and fire events are on the rise in aircraft cabins. John has written extensively about what crew should do in the event of a fire, and he shares what he has learned on the topic. He also weighs in on why airlines are augmenting their usual procedures with the adoption of fire containment kits (Delta and Alaska Airlines are two customers of these bags).
John also recently penned a deep dive piece about American Airlines’ decision to dump its patented business class seat on the 787-8 and some refitted 777-200ER aircraft due to problems with embattled seatmaker Zodiac. Co-hosts Max Flight and Mary Kirby pepper John with questions about the big #PaxEx lessons learned from American's "Concept D" experience.
Last but certainly not least, high-speed rail is attracting attention again in the US with some states trying to move forward with projects, including the latest high-speed rail effort in Fresno. Japan is known for excelling in high-speed rail, and John knows the system like the back of his hand. He shares some #PaxEx ideas from Japan that US rail operators should consider.
Firstly, Nik has been featured in an article on Traveller.com where he rates the world’s best and worst inflight meals. In this episode, he tells co-hosts Max Flight and Mary Kirby what makes or breaks an inflight meal, and explains his criteria for rating meals. “I love an airline that has a story attached,” he says.
Next, Runway Girl Network recently highlighted the changes being seen on board Indian carriers – they’re moving in a healthier direction and featuring more Indian comfort foods in economy class. Nik discusses how inflight food is evolving around the world, and shares the regional trends he is observing. And Mary considers the health food trend in the context of airlines’ continued adoption of high-density aircraft seating configurations.
Last but not least, Nik is getting ready to pull back the curtain on how airlines source, prepare and deliver meals to passengers. He’s working on a full-length documentary film called “The Inflight Food Trip” to reveal a world that few passengers ever see. Nik talks about about the drivers behind the project and how passengers can support and get involved.
Firstly, Boeing has released its 2016 Pilot & Technician outlook, which sees a collective need for over 2 million crew and technicians over the next 20 years to keep pace with demand. But the airframer has included flight attendants in its outlook for the first time ever, explaining, “they are essential to not only safety and comfort of the passengers, they are true differentiators for airlines and their business models”. The Airline Guys discuss why it’s so important for airlines to be completely honest about what the job of a flight attendant entails as they seek to fill an estimated 800,000 cabin crew positions over the next 20 years. And we consider how crew members play a pivotal role in the passenger experience.
Next, a Kentucky man faces jail time after allegedly assaulting flight attendants on a Lexington-Charlotte flight. Unruly passengers pose a real threat to the safety of flight attendants and fellow passengers, and alcohol is often a contributing factor. Whiskey is understood to have played a role in this particular incident. Co-hosts Max Flight and Mary Kirby talk to the Airline Guys about what airlines and other #PaxEx stakeholders can do to mitigate the problem. Is it time for far stricter penalties? “The slap on the wrist isn’t going to help correct the problem,” notes Darin.
Last but not least, we talk to the Airline Guys about their own latest news – the launch of Quick Turn, a new video series that features casual, personal interviews with industry leaders. “Basically it’s a way for someone who has impact on a team or organization to tell us who you are in a very quick way. It’s a way for someone to become relatable to the organization in which they lead,” explains Sylvester. The first Quick Turn interview – with none other than Delta CEO Ed Bastian – is quirky and original, and the Airline Guys tell us to expect more of the same.
It’s no secret that the American rail system compares unfavorably with many other countries, which have adopted high-speed rail and modern infrastructure. But we are seeing some #PaxEx improvements in US rail. For instance, Amtrak has unveiled a new two-floor Chicago Metropolitan Lounge for premium class travelers and those in its loyalty program. In this episode, co-hosts Max Flight and Mary Kirby talk to Jason about his lifelong experience of riding the NY rails, and whether passengers will embrace the types of changes we’re seeing.
Next, a new word is entering the #AvGeek lexicon. The word #humpspotter sounds profane but it’s not. Airlines around the world are fitting their aircraft with satellite-supported connectivity, and the humps atop these aircraft comprise the antenna system and radome. Jason is possibly the most avid aviation humpspotter in the world. We discuss the hump proliferation, how Jason tells them apart, and what it all means for #PaxEx.
Last but not least, it won’t surprise you that Jason’s humpspotting work has a serious purpose; he is helping to populate one of the best #PaxEx databases in the world in the form of Routehappy. But Routehappy is much more than that, and has been in the news a lot lately for its work in powering merchandising content for flights and inking deals with Delta, United and Sabre of late. Jason tells us about the direction the firm is headed, and what these arrangements mean for passengers.
In a departure from our usual #PaxEx coverage, this podcast focuses on issues affecting women in aviation. Firstly, President Barack Obama has signed the Women Airforce Service Pilot Arlington Inurnment Restoration Act, ensuring that WASPs will once again be allowed to have their ashes interred at Arlington National Cemetery. Benet has been tracking this story for some time. She explains why WASPs were ever denied this right in the first place and how bipartisan support played a key role in righting this wrong.
Next, breastfeeding pilots at Frontier Airlines have filed a discrimination lawsuit, alleging that the carrier does not provide proper accommodations for them to pump their milk while on the job. Will the case be precedent setting? Co-hosts Max Flight and Mary Kirby discuss the possibilities with Benet, and highlight areas where airlines can make the balance of career and family a little less challenging for parents.
Last but not least, Air France management recently came under fire from its flight attendants’ union for requiring them to wear headscarves as it resumed services to Tehran. Then the Airplane Geeks podcast came under a bit of fire on social media for discussing the issue without including a woman’s opinion. In a bid to add more women's voices to the conversation, Benet and Mary weigh in, and underscore why the word "choice" is fundamental to the equation.
In this episode, we look at how startup company AeroPatent and Philip in particular have been the focus of a number of magazine profiles because his patent discoveries have inspired countless news stories about #PaxEx technologies and other aviation innovations for which companies are seeking to protect IP.
Indeed, hundreds of patents are publishing every month across technology sectors from gas turbine engine systems, flight deck and avionics systems through to passenger experience and manufacturing processes. "It is not to say that all of these will be commercialized and make it into the air but they do offer a practical way to monitor the likes of what is going on behind closed doors that you know Airbus and Boeing and B/E Aerospace and Zodiac [are considering]," explains Philip, whose service is, quite literally, driving some of the news about these innovations.
Next, Boeing is among the companies regularly submitting patent applications for the Boeing 787 and other aircraft types. Now that the 787 has been in operation for a number of years, Philip divulges the latest patents for the 787, as well as other exciting patents for Boeing's full portfolio of aircraft. "Looking at the 787 specifically, the type of patent applications that are publishing that are most relevant to that platform would be in the area of manufacturing processes. Ways in which behind closed doors in the factory they can increase output and reduce the cost of output," says Philip. Co-host Max Flight also shares his recent experience visiting at the Boeing Dreamliner Gallery, and we discuss why the Dreamliner has been less than dreamy from a passenger comfort perspective.
Last but not least, the Aircraft Interiors Expo was held earlier this month, and co-host Mary Kirby joined the Runway Girl Network team in Hamburg to cover the show from top to bottom. She discusses the evolutionary changes happening in the onboard #PaxEx space.
Cynthia has penned a piece for Conde Naste Traveler about Singapore Airlines’ new Airbus A350-900, after experiencing it for herself on a flight from the Airbus factory in Toulouse to Singapore. In this episode, co-hosts Max Flight and Mary Kirby talk to Cynthia about the and why both passengers and crew have reason to celebrate the innovations that will affect their health and well-being.
While we talk a lot about hard product on Runway Girl Network - whether seats are comfortable or connectivity is working well - soft product like amenity kits, pajamas, “borrowed” salt & pepper shakers, and other souvenirs can prove to be important even after a flight. Cynthia reveals details about her favorite soft products, and sings the joys of their post-flight relevance.
Last but not least, the month of March is Women’s History Month, and we recently celebrated International Women’s Day on 8 March. But while airlines around the world marked the occasion with all-women crewed flights, there is still much work to be done to ensure women gain parity in the ranks of management, including in the C-Suite and on airline boards. Max, Mary and Cynthia discuss the current paradigm and why change is important.
There is an underpinning of excitement around the world about the introduction of the new Boeing 737 MAX and Airbus A320neo narrowbodies, whose added range will allow airlines to open up a raft of new routes. "You basically have a more efficient airplane that allows airlines to do on the shorthaul what the 787 has been doing on the longhaul," says Miller, citing, for example, Norwegian's plans to transform the Atlantic with a fleet of 737 MAXs. Naturally, co-hosts Max Flight and Mary Kirby also talk to Mike about how #PaxEx should change when airlines deploy 737 MAXs and A320neos on international routes.
Even as international routes are being opened up with new types, the US regional aviation industry is in crisis right now. This is squarely a result of the pilot shortage, suggests. He concedes that there are pockets of hope - as start-ups like GLO and Boutique Air carve our local air service niches - but says these do not regional airline renaissance. We mull the current state of play for regionals.
Meanwhile, there is some good news on the #PaxEx front for travelers in the US. American Airlines and United Airlines are reintroducing complementary snacks, joining Delta, which has long distributed free Biscoff cookies to hungry domestic passengers. But do these small #PaxEx touches really matter to passengers. We talk turkey about the changes; and consider the next #PaxEx battleground for airlines.
Virtual Reality headsets are making a big splash at International CES in Las Vegas, with the likes of Sony, Samsung, HTC and FaceBook’s Oculus Rift jockeying for headlines this week. VR is already in use for training purposes in aerospace, and indeed airline passengers will ultimately try to escape reality – perhaps particularly in super-snug economy class – with their own VR headsets, but will airlines adopt the devices as inflight entertainment? And how might they support VR-wearing passengers with great content? Co-hosts Max Flight and Mary Kirby ask Scott about the white paper he penned on this very topic. He provides some powerful commentary about the use case for VR in aviation.
Next, the Internet of Things is another major theme at CES, with production models of smart cars, smart home appliances and smart lights attracting lots of attention. We’ve talked a bit about how IoT will impact aviation in the past. But Scott, whose company is in the business of connecting aircraft – and ultimately streaming information from aircraft systems over those broadband pipes – has unique insight into the likely applications for IoT in the aircraft environment. And he addresses both the safety and security concerns associated with connecting aircraft from nose to tail.
Last but not least, we take the opportunity to ask Scott about his “must have” gadgets when traveling, and which brand new devices spark his interest. He explains why this year’s CES is generally more evolutionary than revolutionary.
SITA has made a number of interesting findings around its 'passenger persona' work, learning that the majority of travelers identify as "careful planners" who book early, do plenty of research, double-check itineraries and work very hard to avoid problems during the travel experience. But other groups have emerged, including "independent and hyper-connected" "pampered" and "opened minded adventurers". Nigel explains why understanding passenger personas is key as mobile and airport self-service technology evolves.
Speaking of a move to self-service, SITA has acquired an innovative firm called Type22, which we’ve profiled on Runway Girl Network and which SITA believes will position it to become the bag drop technology leader. Nigel tells us what Type22 brings to the table, and why the success of of any bag drop technology is very much around making the system usable for all types of passengers and to better inform passengers about the state of their bags.
And last but not least, Netherlands’ Schiphol Airport plans to test a new robot named Spencer, which has been developed to help passengers find their way around the airport. Co-hosts Max Flight and Mary Kirby talks to Nigel about the role for robots in the airport of the future, particularly when it comes to assisting people, and even moving baggage around.
But are we getting to a point where passengers won't be able to interact with humans in the future? SITA's studies have found that people are receptive to doing things themselves when they have the technology in their palm. "We're at a tipping point," he suggests, where "people are giving up interacting with agents to do it themselves on their mobile phones".
Tragedy has struck again in aviation, with the Metrojet A321 crash in northern Sinai killing all 224 on board. Anthony, who has closely tracked developments, shares his thoughts on why there is "a lot of distance between this tragedy and the facts at the moment and it's obviously quite a political race here as to who wants to be first with the information". Indeed, there has been a steady flow of contradictory statements from Russian, Egyptian and Metrojet officials, and an apparently relaxed approach to the physical handling of the flight data recorder and even Metrojet management's attire at press briefings. Anthony also shares some important info about the security situation at Sharm el Sheikh.
Next, it’s clear that the ultra low cost carriers are giving legacies a run for their money with American announcing recently that it will offer more fare options to compete with Spirit Airlines’ pricing. People are clearly booking with carriers that offer less than ideal #PaxEx. Co-hosts Max Flight and Mary Kirby talk to Anthony about whether passengers really care about the experience or if it is just about a cheap ride. Regular listeners of the podcast might be surprised at Anthony's perspective (he doesn't buy into the notion that an extra half-inch of seat width matters).
Last but not least, we ask Anthony about an area of particular speciality – the Red Carpet Route between London and Los Angeles. Seven airlines are working the same track, and he shares some colour on how they're differentiating. We ultimately address Open Skies and the US3 versus M3 debate, and Anthony shares why he believes "American carriers can't handle the competition".
Southwest Airlines is the latest in a growing list of publicly traded companies appearing to stretch the truth in their comments to the press about #PaxEx improvements. The carrier recently revealed a new seat for its new 737NGs and 737 MAXs but the seat doesn’t seem to live up to prior claims about being wider. John has observed this story play out since the initial announcement at the Aircraft Interiors Expo in Hamburg. He explains why he's very concerned over Southwest's obfuscation. Southwest is not alone in its PR shenanigans. During the recent APEX Expo in Portland, Oregon, defense contractor BAE Systems also played loose with its message to press. Co-host Mary Kirby details what transpired when BAE made the claim that it had received clearance from two Hollywood studios - including one of the 'big six' major studios - to stream early window movie content to passengers' own devices. Are we in new media territory, where corporations are not held to their word by the press?
Next, it would be hard not to miss the recent news that Airbus has filed a patent for a ‘flying bunk bed’; in fact virtually every major media title has covered the story. But this application follows a long litany of wacky patent applications for aircraft seats. In this episode, we discuss the viability of the design, how the patent process is being used for publicity, and how Airbus' application is in fact part of a broader Intellectual Property strategy being pursued by aircraft airframers and seatmakers. John also makes the case for why the click-bait articles about these patent applications are creating a harmful narrative that feeds into the notion that airlines and airframers don't care about economy class passengers.
And last but not least, we’d like to talk to John about his recent trip to Iceland, where he uncovered a compelling story about how Icelandair is using sensors and connectivity to put itself on the forefront of weather forecasting. We look at how the IoT of aviation is actually becoming a reality. And John shares a report about his overall travel experience in the gorgeous country of Iceland.
Safety is the most important part of the airline passenger experience; everything else is secondary. That's why everyone should be alarmed at the US
US Federal Aviation Administration's revelation that it has tracked a significant increase in aircraft laser-pointer incidents, and that pilots are reporting many more sightings of drones near airports. Guest Christine Negroni shares her thoughts on how the FAA should react to these threats, and why it's so important to enact change to ensure passenger and crew safety.
Next, as airlines cram more seats into aircraft, new health and safety concerns are being flagged by some industry stakeholders and media. For instance, the Airbus A320 family of planes the Space-Flex v2 lavatory/galley option being developed in partnership with Zodiac features a modular lavatory that has prompted an airline to ask whether it can truly accommodate passengers with reduced mobility (PRMs) and popular Plane Talking reporter Ben Sandilands to ask whether passengers will have room to, gulp, wipe their bottoms. Co-hosts Max Flight and Mary Kirby explore how the seat squeeze is affecting #PaxEx beyond the seat.
Last but not least, we take the opportunity to talk to Christine about her forthcoming book, "Lost and Confounded: Investigating the World’s Most Mysterious Air Crashes from the Hawaii Clipper to Malaysia 370", which will be published by Penguin Books in 2016. She tells us about what inspired her to get typing, and why she believes the MH370 tragedy is less of an anomaly than many people think.
Aircraft interiors - and the vital role they play in shaping the passenger experience (#paxex) - have frequented the headlines of late. British Airways, for instance, has announced that it is installing a first class cabin on its Boeing 787-9 – an indication that the airline continues to see first class as a linchpin of its future longhaul fleet. Co-hosts Max Flight and Mary Kirby talk to John about the bells and whistles of this particular first class product, and why BA intends to offer first on the 787-9 at a time when so many carriers are removing this class of service. We also discuss whether it makes sense for BA to add inflight connectivity to the aged Boeing 747s that are earmarked for a makeover which will see them through their end of life.
Next, Airbus recently revealed that it is working on a new interior for the A350 XWB that will enable the airframer to offer 10-abreast seating in economy class with seats just shy of 17 inches wide. But in a recent interview Airbus revealed that no airlines have picked this configuration yet. We talk about why some travelers are breathing a sigh of relief.
And last but not least, chat with John about some of United Airlines’ recent #PaxEx improvements, namely its decision to personalize the travel experience with crew tablets, and the changes it is making to its soft product. John explains why he believes United is putting "lipstick on a pig" by gussying up its soft product to distract from its less-than-optimal hard seating product.
During a summit this week in Brussels, SITA released its annual Airline IT Trends Survey, and with it some compelling details about how airlines are investing in passenger personalization now that some 83% of passengers travel with a smartphone and 15% travel with at least three personal electronic devices. Co-hosts Max Flight and Mary Kirby talk to guest Nigel Pickford about how airlines are “tailoring the trip” for passengers, including in the way they sell ancillary products such as seat upgrades or travel services. Wearables will be a key focus going forward. "It's at very early stages," notes Pickford, "albeit though with the Apple Watch being launched, this will actually drive, I expect, significant development activity on the watch (Geneva Airport, for instance, already has an app being showcased by Apple on its website)."
But should we be concerned about privacy as personalization takes hold? "My take on this is personalization should be a personal choice so if somebody wants the airline to provide them with information or services at certain points in the journey, then they have to give consent to share any details about themselves for airlines to do that," says Pickford.
Next, we know that airlines are investing in different ways to ease anxiety at various touchpoints in the passenger experience. SITA conducted an assessment on emotions as part of a recent passenger trends survey, and discovered that passengers are "more happy with their dwell time at the airport - that time after they've passed through passport control and security while waiting for the flight. We talk to Pickford about when and where anxiety is the most acute for passengers, and whether the rise in self-service activities at the airport (check-in, bag drop) is a win-win situation for industry and passengers in this regard.
Last but not least, the air transport industry has shown a real interest in the Internet of Things (IoT), and some 37% of airlines have already allocated budget towards leveraging this phenomena. Doing so is fraught was challenges, however, as there are myriad disparate systems, and a reluctance to share meaningful data, even among some alliance partners. We talk to Pickford about how airlines and airports struggle to manage the data they already have, and consider the complexities of marching into this brave, new IoT world.
You’ve no doubt heard about the claims made in an FBI report that suggest security researcher Chris Roberts hacked an IFE system, gained access to engine controls and issued a climb command resulting in a sideways movement of the aircraft. While Boeing and IFE experts have hit back at these claims the Roberts saga has ignited a much-needed conversation about aircraft system security. In this episode, we weigh the arguments being made by both sides, highlight the areas of vulnerability that regulators and industry insiders have focused their efforts on and consider whether industry should offer bug bounties to white hat hackers to improve upon system security. And we address the very latest development - security specialists are calling for airlines to turn off all IFE until their concerns are satiated.
Next, we talk to Dominic about his firm's decision to develop airline-branded wireless and portable IFE solutions, and engage passengers on a whole new level by "packaging an experience" that includes different content, activities and services that can be supported by sponsorships and promotions. The hardware agnostic software can support e-commerce platforms, allowing passengers to book destination related tours or concerts, for instance.
And last but not least, we chat with Dominic about the upcoming Passenger Choice Awards, which invites air travelers from around the world to rate their recent inflight experiences. The Airline Passenger Experience Association hosts the awards every year. Dominic explains why it makes sense for passengers to exercise their voice and fill out this quick survey.
During this week's Aircraft Interiors Expo (AIX) in Hamburg, Airbus finally revealed its vision for an 11-abreast A380, with a 3-5-4 configuration that raised eyebrows not because of that "middle seat of the five", but because of the living space afforded to passengers in the window seat. Seth explains what he learned about Airbus' densification program for the double-decker aircraft during the show. Gulp.
Next, Southwest Airlines this week revealed plans to offer the widest seat of any 737 operated in the US when it takes delivery of its Boeing 737 MAX. But while the carrier boasted about the launch of this 17.8-inch wide seat in reports - and seatmaker B/E Aerospace was said to be showing the seat at AIX - journalists ran into difficulty when seeking more granular detail and a look-see. We know that the carrier has at least slimmed the armrests to fiddle the seat numbers, but in remaining vague on details, is it fiddling with the media as well?
Meanwhile, for the second year in a row, B/E adopted a closed-door approach to the press, shutting out journalists from its booth with a rude and dismissive tone, and refusing to grant interviews about its portfolio of products for much of the week. On the final day of the show - after being called out for its lack of transparency on social media, and in the face of a significant push from the Hamburg Aviation group - B/E allowed journalists past the barriers for a guided tour. In this episode, we consider why a publicly traded aircraft interiors company would see fit to adopt such a strategy at a trade show that is open to the public, and at a time in history when its products are having a significant impact on the passenger experience. B/E CEO Werner Lieberherr assured that the company would do things differently next year.
Last but not least, we'd be remiss not to discuss the profound impact that inflight connectivity is having on aviation. From nose to tail, in the flight deck and in the cabin, connectivity is changing the game. The excitement about connectivity was palpable at AIX. We discuss why this year is a watershed moment for the industry.
The aviation industry is grappling with another tragedy, the crash of a Germanwings Airbus A320 in the French Alps. Audio from the cockpit voice recorder indicates that the captain was locked out of the cockpit, and couldn’t get back in, though the flight data recorder has yet to be found. This crash – and the fact that sourcing information from the physical black boxes is crucial to understanding what happened in any accident - has reignited the conversation over whether aircraft should stream some level of black box data in real-time, and whether there should be video cameras in the cockpit. Co-hosts Max Flight and Mary Kirby talk about why the chorus of voices calling for change is growing louder, and explain why black box streaming is relative to #PaxEx.
Next, Neelam has been writing a series of articles for Runway Girl Network about India’s efforts to attract women to aviation. She tells us why SpiceJet and other carriers are in a hiring push, and how they're getting the word out via social media. She notes that women from all walks of life - not just the "elite" daughters of Indian pilots - are increasingly drawn to this profession in her country.
Last but not least, Neelam draws on her deep knowledge of the Indian aviation scene to bring us up to speed on how Indian manufacturers are growing their footprint in the aerospace supply chain in partnership with Airbus and Boeing. We also consider the opportunities for Indian firms to ultimately break into the highly regulated #PaxEx market.
It would have been difficult to miss the recent dust up between Delta Air Lines CEO Richard Anderson and Gulf carriers. Anderson claims Emirates, Ethiad Airways and Qatar Airways enjoy an unfair competitive advantage over US carriers in the form of government subsidies. And Gulf carriers have hit back, saying US carriers have been able to restructure their costs under the USA’s liberal Chapter 11 bankruptcy process. But the row begs broader questions. Co-hosts Max Flight and Mary Kirby discuss whether US carriers can compete with Gulf carriers in terms of product, and overall #PaxEx, and whether the restructuring of labor costs under Chapter 11 has, somewhat ironically, put US operators at a competitive disadvantage in terms of customer service.
Now that more and more aircraft are “e-enabled”, the FAA has announced plans to establish an industry working group to tackle cyber security concerns. While it seems inexplicable that the FAA has waited until 2015 to launch this initiative, Max, Mary and Michael agree that it's 'better late than never'. They talk about what the FAA hopes to gain, and Michael shares his knowledge about the challenges airlines face in keeping the bad guys at bay as they move forward in the digital space.
Last but not least, Indian start-up Vistara has announced plans to “beam IFE directly to passengers’ devices”. Michael, an expert in the field of wireless IFE, tells us why these sorts of solutions are gaining traction, and he answers the multi-billion dollar question - will wireless ultimately replace embedded IFE systems?
In this episode, co-hosts Max Flight and Mary Kirby discuss why the comfort factor is being called into question on the Boeing 787, despite all of the new design aircraft's passenger-pleasing attributes. Having led development of world-class cabin interiors and cabin systems for the Airbus A350 XWB, Jon shares his first-hand knowledge of the compromises that all airframers must make when developing new aircraft. We also talk about how some passengers are now actively booking flights based on aircraft type, and highlight the benefits of true premium economy products.
Next, AirAsia X is exploring a bed-like product for economy class by selling empty seats. Is this an economically viable option for the carrier, and what challenges would this pose to distribution? We discuss the possibilities with Jon, and consider whether there is a growing market for these types of products in the face of cramped conditions in economy class.
Last but not least, we talk to Jon about some exciting developments at Lumexis, whose fiber optics-based IFE system will become the first new IFE solution offered by Boeing in 15 years when it is made linefit offerable on the 737 this year. Jon highlights some of the positive features of this high def system including the fact that passengers get to enjoy the legroom afforded to them. He also shares his thoughts on whether embedded systems will survive a BYOD and wireless world; and talks about why the presence of inflight connectivity hasn't hurt IFE business.
In this episode, co-hosts Max Flight and Mary Kirby learn about David's passenger experience aboard the brand new Qatar Airways Airbus A380; he tells us that small touches can make a big difference to #PaxEx. We also discuss the forthcoming Qatar A350 delivery; this is the very first delivery of this type, and journalists from all over the world are preparing to descend on Toulouse next week to witness this memorable occasion.
Next, the industry has been buzzing about Korean Air’s “nutgate” saga, where a Korean Air VP responsible for cabin service went nuts on flight crew after receiving macadamia nuts in a bag instead of a dish. We discuss the fall-out to Korean Air, and consider the very high expectations of today's premium traveler.
Last but not least, we get the low-down from David about Aviation Geek Fest 2015. This event draws hundreds of AvGeeks to Seattle each year, and sells out online in three minutes! Mark your calendars and get ready for some fast finger action; the next Aviation geek Fest in February is sure to be spectacular.
In this episode, co-host Max Flight and I discuss AT&T's recent surprise decision not to launch a 4G LTE inflight connectivity service in the United States. We consider what this means for passengers, and the incumbent provider of air-ground Internet, Gogo.
We also talk about why Hamburg and major industry stakeholders - Airbus, Lufthansa Technik and others - are constructing one of the most modern civil aviation research facilities in the world. Maryann, who is based in Hamburg and recently attended a roof-topping ceremony for the facility, reveals details about the plans for this new so-called "Zal" center. And we consider how the city of Hamburg is putting its flag in the sand when it comes to the aircraft interiors sector.
Last but not least, we discuss online travel agent Expedia's new partnership with Routehappy, which will allow passengers to see how individual flights are rated by Routehappy in their searches on Expedia. Routehappy rates flights based on various factors, , including seat pitch and width, and whether entertainment, in-seat power and connectivity is offered. This dynamite combination will bring a new level of visibility about airline product to passengers, resulting in a more positive #PaxEx.
In this episode, co-host Max Flight and I discuss how airports are increasingly adopting solutions that allow passengers to check-in their own baggage. Seth got a chance to see the very latest queue-busting technologies at the recent Future Travel Experience exhibition in Las Vegas. He reports about what he discovered from the show floor, and we consider the implications of moving away from real live interactions with people to a fully automated environment.
We also chat about how airlines increasingly view connected aircraft as a node on their network. But United Airlines, in particular, has taken a somewhat unique approach. The company has adopted no fewer than three different inflight Wi-Fi solutions and is considered by some stakeholders to be on the bleeding edge of integrating the different products in a bid to provide consistent service to passengers while driving operational benefits for the airline.
Finally, we also highlight another interesting development in the #PaxEx world. We're finally starting to see some real-world applications for using wearable technologies on board aircraft. Coupled with airlines' e-enablement efforts, these solutions may initially give flight crew a hands-free way to perform routine tasks, but could eventually be paired pilots and mechanics to further enhance efficiencies.
In this episode we discuss how Delta, American, JetBlue, United, Southwest and Alaska are battling head-to-head to deliver the best inflight entertainment (IFE) in US skies, and how this competition is both good news for passengers and a solid business strategy for the airlines. We also reveal which media site attracts the most traffic in-flight when broadband connectivity is available to passengers.
We also receive an in-depth update from Ryan about the adoption of "common-use" check-in space at airports, and chat specifically about Halifax Stanfield’s new program and how it was facilitated by a conference platform that prompts attendees to think outside the box.
Last but not least, a really important development has occurred in the world of IFE. Emirates has become the first airline to offer IFE for the visually impaired. We discuss what Emirates has done, highlight Air Canada's innovation on the 787, and learn whether other carriers are following suit. Plus we consider this achievement in the broader context of improving accessibility of IFE and aural announcements for all, including the deaf and hard of hearing.
In this episode, we look at some of the biggest #PaxEx headlines to emerge from the Farnborough air show. We discuss Boeing's decision to offer a higher-capacity narrowbody with the 200-seat 737 MAX 8 option, a move that is sure to please Ryanair's Michael O'Leary, but perhaps less so Airbus, which previously announced it will re-certify the A320 to accommodate nine more seats for a total of 189. We look at how all airframers are cramming more slim seats into their aircraft to meet airline demand, and why this trend shows no sign of stopping.
We also chat about Embraer's newly unveiled E-Jets E2 cabin, which boasts an ultra-modern interior bursting with fresh ideas from Embraer's design partner, Priestmangoode. But this cabin is significant in other ways, namely for the fact that Embraer is taking 'ownership' of it to ensure it doesn't face delivery issues due to constraints in the interiors supply chain. The constraints were highlighted by aircraft leasing giant Steven Udvar-Hazy earlier this year, and are being felt by A380 customers.
Last but not least, we talk to Isaac about the delivery of the first Boeing 787-9 to Air New Zealand, and what passengers can expect in-flight. And we learn that Air New Zealand was not happy about the economy class seats on offer in the 787 catalog, so it customized Zodiac seats by adding recline to the takeoff and landing position. In doing so, the carrier became the first airline to provide a 'buyer furnished equipment' seat on the 787.
In this episode we discuss Airbus’ decision to re-certify its A320 to accommodate nine more seats for a total 189-seats, and how this development – which will be accomplished by adding wider evacuation slides – is driving fresh conversation about slim seats and seat pitch. French manufacturer Expliseat, for instance, believes its super-light titanium/composite seat would suit operators of higher-capacity A320s, and has suggested that some carriers might consider a mixture of seats pitched at 27 inches and 28 inches.
We also chat with Green about what the future holds for inflight entertainment. The operative word here is “choice”. Says Green, “In terms of how the content is provided, we have to meet the desire for individual choice and an expectation to manage your own experience. So that includes delivery to personal devices, not just through seat-back screen.” Thales is laying the groundwork to allow passengers to manage their own experience in how and when they consume the content.
Passenger choice is certainly a theme of this episode, which is sponsored by the APEX-backed Passenger Choice Awards (PCAs), a unique awards system that allow travelers to rate every aspect of the passenger experience (#PaxEx), and gives them a way to recognize when airlines get it right and when there is room for improvement. The deadline to participate for 2014 is 30 June, so if you haven’t done so already, be sure to cast your vote! For airlines, the awards is beneficial as well, because APEX shares the data with its airline member so that they know what areas to improve, reveals Green.
Welcome to Episode 013 of the #PaxEx Podcast.
In this episode we discuss IATA's latest findings about unruly passengers, and consider how alcohol plays a major role in many incidents. We address whether airport bartenders could be more proactive about not serving clearly intoxicated passengers pre-flight, and how crew are trained to try and diffuse air rage incidents when they do happen on board.
We also chat about United Airlines' recent decision to back down from a controversial ban on booze for flight attendants, and Nik gives us his perspective about empowering crew. And we take a fresh look at the hazards that crew must grapple with, including onboard fires.
Last but not least, Nik shares his knowledge of foodie trends in-flight, and asks us to consider the challenges faced by airlines as they serve up meals to 300 passengers. Nik also suggests we view inflight dining as its own form of entertainment, and he makes us look at those little packets of cheese in a whole new way!
Welcome to Episode 012 of the #PaxEx Podcast.
In this episode we talk about restraining unruly passengers in the cabin. What must crew observe - and what protocol must they follow - before strapping plastic handcuffs on passengers? Pittman and Topham give us the low down in advance of IATA's first-ever Cabin Safety Operations Conference in Madrid.
We also discuss Inmarsat's proposal to arm crew with a 'satcom flare' - aka a distress signal - in the wake of the tragic disappearance of MH370. Would cabin crew welcome this sort of "panic button"?
Finally, we look at how AT&T is going for Gogo's jugular by jumping into the inflight connectivity market with a planned new 4G LTE-based air-to-ground system. We address the issue from a financial perspective as well as a #PaxEx perspective. Is it any wonder why crew and passengers are eager to see if AT&T can deliver a better product?
Welcome to Episode 011 of the #PaxEx Podcast.
In this episode we discuss Gogo’s new global Ku-band connectivity service for airlines (details of which were released today – one day after our recording).
We also look at the mega aircraft interiors boon occurring in the aviation industry, as a result of bulging aircraft order books, and why this year’s Aircraft Interiors Expo is bigger and better than ever.
But can the interiors sector keep pace with demand, especially demand for customized seats and galleys? We discuss what’s happening, and what can be done.
Finally, Seth Miller has written a killer piece about loyalty cuts. We ask him why being loyal to ourselves – over airlines – makes sense for infrequent travelers.
Welcome to episode 010 of the #PaxEx Podcast.
Our guest this week is Jason Rabinowitz, who writes for numerous #AvGeek and #PaxEx publications, and researches #PaxEx data for flight search and review site Routehappy.
As we all know, passenger safety is the most important part of the passenger experience. That’s why we’ve dedicated today’s podcast to discussing the disappearance of MH370. Jason has been tracking developments since Malaysia Airlines announced that ATC had lost contact with the 777. In this episode he gives us an update on where things stand.
We also address how an aircraft can just disappear in 2014. And we discuss what is holding the industry back from streaming black box data. It's clear that MH370 is going to invoke change in this regard.
Also, social media is having a profound impact on how aircraft accidents and incidents are covered. Jason’s colleague at Routehappy, John Walton, was among the very first people to break news of the Ethiopian Airlines ET702 hijacking on Twitter. We talk to Jason about how aviation geeks are besting the mainstream media when covering these types of stories.
Welcome to episode 009 of the #PaxEx Podcast.
Ancillary fees are fairly new for the Latin American market, but Volaris passengers will need to start getting used to them. Now that Volaris has migrated to a new reservations system, the carrier is banking on a new ancillary revenue scheme to expand its ability to develop non-ticket sales. In this episode, Ghim-Lay updates us on Volaris’ plan and considers it in the broader context of how ultra low-cost carriers are growing.
Speaking of LCCs, Ryanair CEO Michael O’Leary made headlines this week when he promised that the carrier would eventually offer $10 flights across the Atlantic. Yes, we’ve heard O’Leary make these claims before, but co-hosts Max Flight and Mary Kirby join Ghim in addressing the question - are we seeing a race to the bottom in terms of both fares and the passenger experience (#PaxEx)? They also discuss whether the introduction of Wi-Fi on LCC carriers might lure more business travelers to LCCs.
On the inflight connectivity front, Delta Air Lines tomorrow will launch Gogo's Ku-band satellite-supported Internet on two Boeing 747s. The carrier schedule for rolling out of connectivity on its long-haul fleet is significantly delayed, however. We talk about the reason for this costly delay. Mary also reveals details about some of the behind-the-scenes finger pointing that's occurring, and highlights areas where the US major is, in fact, progressing.
Ghim recently attended the Singapore Air Show, which represented a return for Flightglobal to producing a show daily magazine at the event. We get Ghim’s pulse on the show, and talk to her about the now notorious Nok Air press conference, in which Nok Air’s CEO left an impression on Ghim and others in the room. “I’ve never seen women quite as objectified as they were at the press conference,” she says. Max gives us his take as a man who flew for decades for his aerospace industry employer.
Last but certainly not least, we talk about how Delta and American Airlines and other carriers fought to ground Arizona’s anti-gay bill, which, if implemented, would have had a profoundly negative impact on businesses, employees, passengers and, of course, human rights. Props to these airlines for taking a stand!
Welcome to episode 008 of the #PaxEx Podcast. On this week's show we look at how Virgin Atlantic is now getting “up close and personal” with passengers, by having concierges at its Upper Class lounge at Heathrow wear Google Glass. Is this a gimmick or is Virgin Atlantic really onto something here? Has 'Big Brother' officially arrived, and aren't we 'opting in' with voracious social media use?
Our guest, Gavin, recently wrote an OpEd for the #PaxEx Forum on Runway Girl Network that references another Virgin brand, Virgin America. Gavin did some data mining, and has drawn the conclusion that Virgin America faces some very serious challenges ahead. We discuss the vast amount of premium capacity being thrown at the transcon market, and whether US majors and JetBlue will - like a pride of lions attacking a Gazelle - go for the kill. We also talk about how connectivity has become a very important competitive factor, and why it's essential for Gogo's ground to orbit (GTO) system to be flying on Virgin America soon.
Finally, we discuss two important actions involving personal electronic devices (PEDs) on board aircraft in the US. The FAA has issued a final rule disallowing pilots from using PEDs for personal use in all operations, and the House Transportation Committee has passed legislation that seeks to ban the inflight use of cell phones for voice calls. And we highlight the fact that pilots are using inflight WI-Fi for their own personal use, despite prohibitions.
Welcome to episode 007 of the #PaxEx Podcast. On this week's show, we look at how Ryanair is - gasp - finally getting very social with passengers, and we consider whether this complete shift in strategy will benefit the airline or strip it of its irreligious originality.
We also dive into a 2001 study uncovered by Marisa Garcia about aircraft seat safety. The study, commissioned by the UK CAA, suggests that seats should be at least 19.6 inches wide to ensure passenger safety. Interestingly, the study went largely unnoticed due to the 9/11 attacks. Is it time for regulators to look at seat standards again? We think so. We also take the opportunity to ask Marisa about airbags in seat belts, and how airlines are using this mechanism to add more slimline seats to their aircraft.
Finally, we discuss why IATA has warned the industry about the importance of ensuring cyber-security of aircraft and aircraft systems,. A groundbreaking new AirInsight study reveals that most airlines do not have a cyber-security plan for the tablet-based electronic flight bags (EFBs) used by their pilots.
Welcome to episode 006 of the #PaxEx Podcast. Benet has written a piece titled “10 passengers you don’t want to see at the airport or on your flight”, and it is generating plenty of discussion on social media and forums. In this episode, we talk to Benet about how passenger etiquette is diminishing while tensions are rising in-flight.
We've previously explored how aircraft seats are getting smaller while passengers are getting larger, but in this episode we take the opportunity to talk to Benet - who self-identifies as a 'passenger of size' - about her personal experiences, how weight is a deterrent to travel, and also how the issue is also impacting her pilot lessons.
Last but not least, we discuss whether or not there are barriers to entry for women in aviation, and consider opportunities for breaking into the field. We also ask Benet to table advice to young girls and women who may be considering entering the industry.
Welcome to episode 005 of the #PaxEx Podcast. In this episode, we talk to Joe about his "I don't care" list, which details his gripes about the airline industry and the passenger experience. He suggests that airline C-level management teams "live in a bubble", and will make aircraft seats even tighter in the coming years.
Next we explore the viability of the current inflight connectivity model. At present, most airlines are charging for inflight connectivity, but passengers want Wi-Fi for free. At the same time, passengers' appetites for bandwidth are growing, yet most connectivity systems don't have the capacity to support high-bandwidth functionality.
Last but not least, we discuss how major airlines and #PaxEx corporations are micro-managing their messaging (and creating their own branded media); and the lack of transparency in the aircraft interiors industry. We consider what this paradigm means for journalists, the traveling public and, ultimately, passenger safety.
Welcome to episode 004 of the #PaxEx Podcast. In this episode, we consider whether American Airlines has set a new standard with its new Airbus "A321T" transcontinental service. Next, we look at aircraft seating. It’s no secret that economy class seats are getting smaller and tighter while passengers are getting taller and wider. And a letter of complaint by a Jetstar passenger recently brought the issue back into the headlines in a big way. We discuss safety concerns and look at airlines' options going forward. And last but not least, we take a studied look at the current air travel distribution landscape, and find out from Henry if IATA's controversial New Distribution Capability or “NDC” project for airlines will pick up steam.
Welcome to episode 003 of the #PaxEx Podcast. In this episode, we look at why American Airlines has garnered the distinction of being named Jaunted’s 2013 Airline of the Year. We discuss what American is doing right in the #PaxEx space, and why. We also delve into the topic of in-seat inflight entertainment - why those screens are still so prevalent in-flight, and how they are being used to distract passengers from super-snug seating configurations. Finally, we look at how social media is having a big impact on our travel preferences and, importantly, our travel spend.
Welcome to Episode 002 of the #PaxEx Podcast. In this episode we talk about how Airbus is quietly developing a new cabin for the A320 - a move that will help it better compete with the Boeing Sky Interior on the 737NG. We discuss what this means for passengers as well as the competitive aircraft interiors landscape. Plus we look at how airline loyalty programs are losing their luster for travelers, and consider the practical applications for commercial drones in the face of Amazon's proposed drone-based delivery system.
Welcome to Episode 001 of the #PaxEx Podcast. We’re delighted to announce that Runway Girl Network founder and editor Mary Kirby has teamed with industry veteran Max Flight, of Airplane Geeks Podcast fame, to co-cost these regular shows, which will cover virtually every aspect of the passenger experience.
Our first guest is Routehappy director of data John Walton, an aviation geek through and through, and a leading thinker in the world of #PaxEx.
In this episode, Mary and John talk about their shared experience in testing JetBlue’s brand new inflight Wi-Fi service, Fly-Fi, which could be a game-changer in the industry.
More broadly, Mary, Max and John explore the ‘connectivity conundrum’ currently being debated in the United States. A majority of airline passengers seem to be vehemently opposed to allowing inflight voice calls, but their opposition on this matter has served to stall the introduction of inflight mobile text and data. Can a middle ground be reached?
We also look at how Ryanair is improving the passenger experience (hell has frozen over!) and its intent to partner with global distribution systems (GDSs). Last but not least, we discover how Routehappy is bringing transparency to the airline industry by divulging #PaxEx details about each carrier’s products. The site has elicited excitement from airlines and passengers alike, as well as myriad major media networks.