The Serviced Accommodation Podcast: Recent Episodes
The Serviced Accommodation Podcast
Aimed at new and experienced property investors alike, each week we explore different aspects of serviced accommodation as a property strategy.
Guest communications are a vital part of the guest experience - and the better your guest experience, the better reviews you’ll receive, the more you’ll be able to charge for your property and the more profitable your property will be in the long run.
In this episode we cover all aspects of guest communications including marketing, pre-stay emails, telephone calls, face to face, and post-stay communication.
Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
Online travel agents such as airbnb and booking.com can optimise your listings and increase bookings and there profit. The sites already have a huge amount of traffic and listing your properties on OTA’s can have a huge impact on your serviced accommodation podcast.
Have a listen to this weeks episode to find out more about how OTA’s can optimise your listing, and how to get set up with OTA’s
Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
In Part 2 of this Live Q&A, Chris further discusses the management model, getting listed with booking.com, revenue management, the future of serviced accommodation, property management systems and the importance of strategy when starting out.
Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
In this live audience Q&A, Chris talks about the difficulties of scaling the guaranteed rent model, the impact of VAT, the management model, the 90-day rule in London and the impact of Section 24 tax changes on serviced accommodation.
Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business. If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
If you're looking to create large amounts of cashflow from serviced accommodation, you'll need to scale up your business. There are many pitfalls to avoid and areas to focus on if you want to scale up profitability - we take you through the five key areas you should be focusing on.
Show Notes: The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
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If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com
Don't you hate those rehearsed pitches you hear, where is sounds like they are reading from a sheet of paper? Good pitches are nothing like this - they are conversations around the benefits of what you do, and how it impacts others. In this episode, we explore the benefits of Serviced Accommodation and how and when to communicate them effectively.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
Business Rates are a very important element of of your Serviced Accommodation business. It can be one of the most misunderstood areas and there are a lot of myths around it, Chris and Ritchie will clear those up and give advice on business rates in Serviced Accommodation.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
Not every single project is feasible and in serviced accommodation this is no different. You must make sure, through strategy, that your serviced accommodation plans are feasible to succeed. In this episode Chris and Ritchie draw upon years of strategy management and bring you excellent advice on the feasibility of plans, and all the things to consider in your serviced accommodation journey.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
This episode of the Serviced Accommodation podcast is all about Strategy, this is the second part of a 2 part episode. So if you haven’t heard the first part, jump back to http://www.thesapodcast.com/15-strategy-part-1/. This second part covers what Chris considers the most important part of business, creating a strategic plan. The strategic plan allows you to achieve what you want to achieve, in a systematic way, helping you see the big picture.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
This episode of the Serviced Accommodation podcast is all about Strategy, the episode is split into two parts and this first part covers what Chris and Ritchie learnt in strategising for their previous businesses and how it can apply to your serviced accommodation business. Making sure you are doing ‘the right things in the right way’ is fundamentally important for any business, and this episode can help with that.
Part Two is out on Friday with more Strategy Tips and a model you can apply to your business!
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
In this episode, Chris & Ritchie look at the best methods for managing your properties to maximise the revenue. Basically they tell you how to make more money, and who doesn’t want that from their properties?!
From pricing research methods, to seasonal or weekend pricing plans, plus that all important last minute pricing. If you have some accommodation you want to make more money from, or are getting started and want to maximise your revenue from the beginning then listen in.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group (https://www.facebook.com/groups/thesapodcast/) and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
In this episode we talk about VAT (Value Added Tax), an area that so many people in Serviced Accommodation get wrong. No Ritchie this week, so Chris takes you through ways that you can legitimately reduce your tax bill!
We will also cover the things you shouldn’t be doing to avoid VAT in your serviced accommodation business.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
This week we have an interview with Heather Gatrell of HGI Insurance. Listen in to find out all about insurance involved in Serviced Accommodation letting and why a broker might be important for your business.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
Find out more about HGI Insurance on their website: http://hgi-insurance.co.uk/
In this episode we hear a recording of the talk that Chris gave at a serviced accommodation conference about one of their favourite models; Hands Off Hotels. Who in the accommodation market wouldn’t want to own a hotel? In this 45 minute talk, Chris will convince you it isn’t that difficult to own a hotel.
From bed and breakfasts to 20 bed hotels, if you are in this industry or looking at this model as your next entrepreneurial journey; this episode is for you.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
Following on from our episode on Monday on what should be in your welcome books, we have an interview with Henry Bennett of Your Welcome. Listen in to find out all about their business and the Your Welcome Tablets they are using to help you increase your revenue streams.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
In this episode we delve into the welcome books that you leave, ready for your next customer. What is the first thing they look for in them, what should be there, and what cannot be missed?
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
There are many different business systems that can help you in your serviced accommodation business. Here is a list of our top 5 business systems:
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
Wondered what type of property to use when starting your Serviced Accommodation business? Looking to expand and what to try a different type of property? The team takes you through all the different types of property you could use; as well as the features, pro’s and con’s of each.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
Chris and Ritchie run mentoring groups across the UK, and from those there are many questions that we think you could benefit from. Have a listen to hear their Top Five Tips from the latest mentoring group.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale our Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away (Search: The Serviced Accommodation Podcast Community). To listen to more episodes or get more information go to www.thesapodcast.com.
Happy customers equals a happy business! Finding the right customers for your serviced accommodation business is key, and there are many different customer segments that can be targeted.
In this episode we explore the different customer segments, how to target them and what’s important to each group…. A clue: GOOD WIFI!!
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale our Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. To listen to more episodes or get more information go to www.thesapodcast.com.
Do your terms and conditions cover every eventually? Are they enforceable? Are they ready for short stay guests?
This weeks episode of The Serviced Accommodation Podcast will help you through this bit of really important preparation that will save you a lot of time and hassle, or even legal battles!
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale our Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. Click here to go there now. To listen to more episodes or get more information go to www.thesapodcast.com.
The UK planning system can be a confusing world, and without specific guides on the planning use class for serviced accommodation starting out can be difficult. In this episode we talk about the different use classes and the planning system as a whole to bring you the experience of the system that can help you through this minefield.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale our Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. Click here to go there now. To listen to more episodes or get more information go to http://www.thesapodcast.com.
In serviced accommodation we work in the hospitality industry. The hospitality industry now more than ever, thanks to the rise of the internet, relies on having strong reviews. In this episode we talk about getting better reviews for your serviced accommodation, drawing upon some personal experiences.
If you are looking after serviced accommodation or are looking at investing, this episode is for you. Also, if you are looking at investing and haven’t heard our first episode; listen back to hear about the different models you could be looking at.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale our Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. Click here to go there now. To listen to more episodes or get more information go to http://www.thesapodcast.com.
In our first episode of The Serviced Accommodation Podcast we talk about the different models of ‘Rent to Rent’ and how they can benefit you.
It’s well known that you can buy a property or develop a site to become serviced accommodation, however it is also possible to run serviced accommodation without even owning the property, through ‘Rent to Rent’.
Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale our Serviced Accommodation Business.
If you would like to ask us a question or discuss anything in this episode, please join our Facebook group and ask away. Click here to go there now. To listen to more episodes or get more information go to http://www.thesapodcast.com.