Dental All-Stars | Dental Practice Training & Systems: Recent Episodes
All-Star Dental Academy & Dentistry's Top Experts
Dental All-Stars Podcast is a Dental Podcast for Dentists looking to improve their profitability and mindset. All-Star Dental Academy is the leading dental provider of online business and practice management training, with a specialty in dental phone skills and scheduling. All-Star is dedicated setting the standard of training for dental offices around the world and is affiliated with the Academy of General Dentistry, American Academy of Cosmetic Dentistry, American Academy of Implant Dentistry, and many others. All-Star is committed to eliminating sales, manipulation, and unethical training and replacing it with Fortune 500 level customer service. Frequent experts on the podcast are Alex Nottingham, All-Star Founder and CEO; Heather Nottingham, dental phone skills and customer service expert; Larry Guzzardo, All-Star head instructor and Dawson Academy professor; and other top experts in dentistry, such as Dr. Lorne Lavine, Rachel Wall, Debra Engelhardt-Nash and many more!
Robyn Reis, Director of All-Star's Hiring Service, joins Alex Nottingham, JD, MBA, to discuss how creating an exceptional new hire experience leads to stronger culture, higher team retention, and long-term practice success. Learn practical onboarding strategies that help new employees feel valued from day one—and why a structured onboarding process can dramatically reduce turnover.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Robyn Reis, Director of All-Star’s Hiring Service, and Alex Nottingham JD MBA discuss how your biggest growth opportunity may come during your slowest season. Learn how to transform summer downtime into stronger systems, better team performance, improved retention, and a practice that's ready for its busiest months
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Shelly VanEpps shares how to increase case acceptance by uncovering what truly matters to patients. Discover the emotional exam, SWOT framework, permission statements, and communication strategies that build trust, overcome objections, and help your entire team support more confident treatment decisions.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Shelly VanEpps shares why people skills drive practice success and introduces the GREAT Call Process—a proven system to turn phone calls into lasting patient relationships and more scheduled appointments.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
In this episode, Heather and Alex Nottingham explains why phone skills are the foundation of a successful dental practice. They discuss converting inquiries into appointments, building rapport, creating consistent patient experiences, and how effective communication drives case acceptance, growth, and long-term patient loyalty.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Larry Guzzardo and Alex Nottingham, JD, MBA discuss how micromanagement is often driven by stress, anxiety, and a need for control. They explore practical strategies to build leadership, delegation, emotional intelligence, and trust, helping dental teams create a more empowered and productive workplace.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Discover how mastering rapport can transform your dental practice. Heather and Alex share proven techniques to build trust, strengthen patient relationships, boost case acceptance, increase referrals, improve retention, and create a culture that drives long-term growth and loyalty.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
In this Fan Favorite Episode, Dental All-Stars dives into EOS with Mike Paton, former EOS Worldwide visionary. Learn how dentists and entrepreneurs can simplify leadership, empower teams, and build systems that create freedom, accountability, and consistently exceptional results—without burning out or controlling every detail.
Resources:
- EOS World Wide
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Whitlock shares how 20 years of dental practice experience inspired him to mentor new dentists through the challenges of debt, career choices, and burnout. He outlines six key pillars for success, from financial planning to skill development, helping young dentists avoid common pitfalls and build rewarding careers.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Larry Guzzardo and Alex Nottingham, JD, MBA discuss how dental practices can thrive in uncertain times by focusing on internal systems, strengthening patient relationships, improving case acceptance, and investing in team training to maintain stability and growth.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
In Part 2 of this episode, Eric Vickery interviews Alex Nottingham, JD, MBA, who goes deeper into his journey through anxiety, burnout, and breakthrough. He highlights how self-awareness, mentorship, and emotional resilience are essential not only for personal healing—but for leading and growing a thriving, sustainable dental practice.
Resources:
- My Uncle The Magician
- All-Star Live Dental Training Events
- Dental Practice Growth Webinar
In this episode, Eric Vickery interviews Alex Nottingham, JD, MBA, to explore his book My Uncle the Magician and the powerful idea that perception shapes reality. Through personal struggles and mentorship, Alex shares how shifting mindset and using practical tools can transform challenges into clarity and growth.
Resources:
- My Uncle The Magician
- All-Star Live Dental Training Events
- Dental Practice Growth Webinar
Shelly VanEpps and Alex Nottingham JD MBA discuss how patient objections aren’t rejection but opportunities to connect. By addressing concerns like cost, time, fear, and trust with empathy and strong communication, dental teams can improve case acceptance and deliver better patient care.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Robyn Reis, Director of All-Star’s Hiring Service, and Alex Nottingham JD MBA explore building intentional workplace culture in dental practices, emphasizing “culture by design,” behavior-based expectations, and effective communication to align teams, improve performance, and support long-term success.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
In this fan-favorite episode, Larry Guzzardo and Alex Nottingham, JD, MBA discuss challenges like insurance pressure, rising costs, and burnout, emphasizing team development, training, and ownership to achieve long-term success and better work-life balance.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA and Heather Nottingham explore how to handle “know-it-all” team members and patients. It highlights the role of fear and ego, the importance of a growth mindset, and how leaders can foster a culture of learning through empathy, listening, and non-confrontational communication.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Shelly VanEpps and Alex Nottingham JD MBA discuss integrators vs implementers in dental teams, why you don’t need a “unicorn” hire, and how understanding personalities, communication, and leadership helps build a strong, effective team that executes vision without burnout.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Learn the GREAT Call Process—a simple 5-step framework to improve dental phone skills and turn callers into patients. Discover how “Share the Sizzle” helps teams highlight what makes their practice unique, build rapport, and create an all-star patient experience from the very first call.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
The secret to real practice growth isn’t just clinical skill—it’s leadership, systems, and communication. In this episode of the Dental All-Stars Podcast, we break down how strong mindset, clear expectations, and systemized communication help teams perform better, improve case acceptance, and create consistent results in your practice.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
In this first episode, Alex Nottingham, Shelly VanEpps, and Eric Vickery discuss the first two pillars of growth—culture and leadership—highlighting the importance of clarity, trust, emotional intelligence, and intentional core values as the foundation for lasting practice success.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Patrick Chavoustie of Omni Premier Marketing and Alex Nottingham JD MBA break down the 2026 dental marketing forecast. From AI search and rising ad costs to reviews, local SEO, and phone conversions—learn how dental practices can turn every patient touchpoint into powerful marketing.
Resources:
- The Dental Brief Podcast
- OMNI Premier Marketing
- Dental Practice Growth Webinar
Markets swung wildly in 2025 as AI stocks surged and gold rallied. Financial advisors, Barron and Julian Natelli with Oppenheimer unpack volatility, recession odds, and smart diversification. Their core advice: balance risk and reward, think long term, and invest with discipline—not fear—as 2026 unfolds.
Resources:
- Oppenheimer & Co. Inc
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
This fan-favorite episode features Larry Guzzardo and Alex Nottingham, JD, MBA discussing how pre-blocking your schedule increases productivity, improves assistant utilization, and keeps your day on track—plus when to hold or release time and how to guide patients with confidence.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Heather Nottingham and Alex Nottingham JD MBA discuss how one phone call impacts everything in a dental practice—from marketing ROI and show rates to case acceptance, referrals, and revenue. Small improvements in phone skills create massive, compounding results across the entire practice.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
What if happiness wasn’t something you waited for—and fitness didn’t have to be extreme? Alex Nottingham is joined by Dr. Uche Odiatu for a real, refreshing conversation on fitness myths, longevity, and energy for dentists. Simple habits, big perspective shifts, and a reminder to enjoy the day you’re in.
Resources:
- Dr. Uche’s Website
- Dr. Uche’s Instagram
- Human Microbiome – What Every Dental Pro Needs to Know
- Dental Practice Excellence Webinar
In this fan favorite episode, Heather Nottingham and Alex Nottingham JD MBA discuss how lack of onboarding, weak phone skills, and transactional service cost practices patients and revenue—and why strong systems, customer service, and value-based calls change everything.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Robyn Reis, Director of All-Star’s Hiring Service, and Alex Nottingham JD MBA explore how AI supports hiring, onboarding, and retention while human intelligence, EQ, and relationships remain essential for better teams and smarter decisions.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Eric Vickery and All-Star Functional Medicine Certified Health Coach, Kathleen Wyne, discuss how dental professionals face burnout when exhaustion, detachment, irritability, and brain fog don’t resolve with rest. This episode breaks down early burnout signs vs. tiredness and shares simple, practical habits—like light exposure, movement, music, and joy—to restore energy and resilience.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA interviews financial advisors, Barron and Julian Natelli with Oppenheimer,to break down how 401(k)s can be a powerful tax-saving, wealth-building, and retention tool for dental practices. They discuss contribution limits, the importance of employee education, lowering fees, smart investment selection, and how a well-managed 401(k) benefits both dentists and their teams long term.
Resources:
- Oppenheimer & Co. Inc
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Richard Madow challenges 5 common phrases and shows how better mindset, systems, and patient experience drive real practice growth and fulfillment.
Resources:
- Dr. Madow Newsletter
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Fan Favorite Replay: In this episode, Heather Nottingham breaks down why exceptional phone skills are one of the biggest revenue protectors in a dental practice. Missed or mishandled calls cost real money, and Heather shares how consistent training, role-playing, and ongoing coaching keep teams sharp and confident.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Shelly VanEpps and Alex Nottingham JD MBA discuss “women in leadership” — balancing nurturing and accountability, avoiding extremes of being too soft or authoritarian, overcoming fear of conflict, and climbing the “levels of leadership” by building relationships, setting expectations, and leading with consistency.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alan Twigg of Bent Ericksen & Associates and Alex Nottingham JD MBA explore what makes your practice unique, how to attract and keep great team members, build purpose-driven culture, strengthen HR systems, and give effective feedback in a tight labor market.
Resources:
- Bent Ericksen & Associates
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Resources:
- Dentist Job Connect
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Alex Nottingham JD MBA and Eric Vickery discuss what separates top dentists from struggling ones—mindset, decisive action, people skills, clinical confidence, leadership, and willingness to invest in growth. They explore fear, abundance mentality, and how modeling successful practices drives excellence.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Len Tau joins Alex Nottingham JD MBA to share how to supercharge your online reputation. Learn why reviews are the foundation of growth, how to build a “reputation culture,” and key steps to boost visibility, trust, and new patients through authentic feedback and Google rankings.
Resources:
- Supercharge Your Dental Practice
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Eric Vickery talks with Brannon Moncrief of McLerran & Associates about the current landscape of practice transitions in dentistry. They break down private sales vs. DSO affiliations, valuations, equity structures, and why location and practice size matter when it comes to maximizing your exit strategy.
Resources:
- McLerran & Associates
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Luisa Dominguez of Surrender Fitness joins Alex Nottingham JD MBA to discuss how surrendering control leads to real transformation. She shares how trust, accountability, and personalized coaching create sustainable results—in fitness, business, and life.
Resources:
- Luisa Dominguez
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Patrick Chavoustie of Omni Premier Marketing and Alex Nottingham JD MBA share how dental practices can build a five-star reputation, boost Google rankings, and get more patients. With 76% trusting online reviews over family or doctors, they show how managing reviews effectively is low-cost, high-impact marketing.
Resources:
- The Dental Brief Podcast
- OMNI Premier Marketing
- Dental Practice Growth Webinar
Eric Vickery and All-Star Functional Medicine Certified Health Coach, Kathleen Wyne, reveal how glucose affects energy, focus, and mood—and share simple hacks to balance blood sugar for better health, even if you’re not diabetic.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Heather Nottingham and Alex Nottingham JD MBA dive into real-world stories—from luxury hotels to frustrating vendors—revealing how genuine care, clear communication, and fast follow-up define great customer service in dentistry and beyond.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Shelly VanEpps and Alex Nottingham JD MBA discuss how a practice is only as strong as its systems. They explore how simple, updated SOPs create consistency, accountability, and value—so your dental team runs smoothly, even when challenges arise.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Jack Bowman joins Dental All-Stars to discuss market traps, why consistency beats timing, and how habits, patience, and rebalancing lead to long-term investing success.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and Alex Nottingham JD MBA explore mental toughness—how to stay focused, embrace feedback, and adapt to challenges. Learn how discipline and self-awareness drive growth in leadership, relationships, and success.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Discover how AI is transforming dentistry with Toothy, an insurance coordination assistant that streamlines verification, claims, and aging reports. Jeff Williams shares how it frees your team from busy work, boosts ROI, and enhances patient care—without replacing the human touch.
Resources:
- Toothy
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. James Sanderson shares how laser dentistry can boost growth, improve patient comfort, and set your practice apart—plus where to start and why the right training makes all the difference.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery is joined by Dr. Dolan who explores how AI impacts dentistry—enhancing diagnosis, patient communication, and case acceptance—while supporting dentists rather than replacing them.
Resources:
- OverJet
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery interviews Dr. James Sanderson, All-Star Dental Academy’s Implant Specialist Coach. They discuss his journey with implants, lessons learned, and how he helps dentists successfully integrate implant dentistry into their practices.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Elijah Desmond joins Alex Nottingham JD MBA to explore key strategies for maximizing the value of your dental practice when it’s time to sell, with insights on planning ahead, avoiding common pitfalls, and positioning yourself for a smooth and profitable transition.
Resources:
- The Art of the Dental Deal
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Rob Montgomery joins Alex Nottingham JD MBA to discuss when dentists need legal help—buying/selling practices, DSOs, contracts, and more. Key takeaway: legal work can't fix a bad deal. Work with the right team early to avoid costly, irreversible mistakes.
Resources:
- Dental Lawyer
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Patrick Chavoustie of Omni Premier Marketing and Alex Nottingham JD MBA dive into why Google Ads fail for dental practices. They cover common mistakes like poor keyword targeting, missing negative keywords, and unreturned calls—and share how to run ads effectively.
Resources:
- The Dental Brief Podcast
- OMNI Premier Marketing
- Dental Practice Growth Webinar
Dr. Kerry Bryant shares how dentists can simplify TMJ care, improve patient lives, and build confidence through proper diagnosis, mentorship, and an orthopedic approach to treating jaw joint issues.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA and Kevin Henry discuss the growing dental assistant shortage and what practices must do to attract and retain top talent. They explore the future of dental assisting, the role of AI and technology, and how leadership, culture, and communication—not just raises—are key to creating workplaces where assistants thrive and patients feel cared for.
Resources:
- DrBicuspid.com
- DentalAssistantNation.com
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Larry Guzzardo and Alex Nottingham JD MBA discuss how treatment acceptance is rooted in meaningful patient communication and a seamless patient experience. By guiding patients through their concerns and building trust, dentists become advisors, not salespeople, leading to better outcomes.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Kathleen Wyne, a Functional Medicine Certified Health Coach, shares how functional medicine and health coaching can radically improve energy, mood, and overall well-being—especially for dental professionals facing chronic stress and burnout.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Brannon Moncrief and Alex Nottingham JD MBA discuss how DSOs value dental practices, why EBITDA matters, and how to protect yourself from undervaluation.
Resources:
- McLerran & Associates
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA and Eric Vickery dive deep into the concept of the mastermind. They explore its true meaning, common misconceptions, and the transformative power it holds for dental professionals and their teams.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Patrick Chavoustie of Omni Premier Marketing shares how to recession-proof your dental practice by staying proactive, not reactive. He explains why cutting marketing is a mistake—and how downturns create big opportunities for growth when competitors pull back.
Resources:
- The Dental Brief Podcast
- OMNI Premier Marketing
- Dental Practice Growth Webinar
Shelly VanEpps and Alex Nottingham JD MBA discuss the crucial “insurance question” in dental practices. Learn why rushing the answer can cost you patients—and how building rapport first using the Great Call Process leads to better trust, conversions, and long-term success.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Greg Essenmacher shares his expertise in fixed full-arch dentistry and how practices can improve case acceptance by focusing on the patient experience and emotional connection.
Resources:
- Greg Essenmacher
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Lavine and Alex Nottingham JD MBA discuss how to treat cybersecurity like a dental treatment plan: diagnose first, then act. A proper risk assessment is required by HIPAA and protects your practice from data loss, fines, and shutdowns.
Resources:
- Request a Security Audit
- Security Predictor Checklist
- Dental Practice Growth Webinar
New York Times bestselling author and customer experience expert Dr. Joseph Michelli joins Alex Nottingham JD MBA to discuss why the future of patient care—and business success—lies in blending high tech with high touch.
Resources:
- The Michelli Experience
- "All Business Is Personal" By Joseph A. Michelli
- All-Star Live Dental Training Events
- Dental Practice Growth Webinar
Alan Twigg of Bent Ericksen & Associates shares HR insights in dentistry, focusing on team retention, the labor shortage, and handling toxic employees to protect culture and support practice goals.
Resources:
- Bent Ericksen & Associates
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA and Rachel Wall of Inspired Hygiene, discuss the dental hygiene shortage, its causes, current data, and strategies like improving office culture, marketing to talent, and using hiring services to find hygienists.
Resources:
- Inspired Hygiene
- All-Star Live Dental Training Events
- Dental Practice Growth Webinar
Eric Vickery interviews financial advisors, Barron and Julian Natelli with Oppenheimer, on managing 401k plans—covering cost savings, fee structures, education, and how offering a 401k boosts retention and talent.
Resources:
- Oppenheimer & Co. Inc
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Brannon Moncrief and Alex Nottingham JD MBA discuss how to value and prepare your dental practice for sale, from revenue and cash flow to EBITDA, with expert tips on maximizing value and planning ahead for a successful transition.
Resources:
- McLerran & Associates
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery interviews Dr. Ted Knight in an All-Star Practice Spotlight, sharing how he grew collections 40%, dropped insurance, and built a high-performing team through leadership, training, and a relentless pursuit of excellence.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA, Eric Vickery, and Shelly VanEpps discuss growth coaching, combining KPI performance and team coaching to drive success, accountability, and sustainable practice growth.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and Shelly VanEpps explore how leaders inspire, influence, and earn trust through consistent competence and character. Your team is watching—are you leading by example? Tune in to learn how to build credibility, motivate your team, and create a culture of excellence.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery interviews Dr. Michael Setter in an All-Star Practice Spotlight, which highlights his journey of growing from a small, retiring practice to a thriving referral-based business. He emphasizes leadership, team building, continuous improvement, and empowering staff, which has driven consistent growth.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
In January at our Leadership Retreat, Eric Vickery and Shelly Van Epps discuss how true leadership attracts talent, fosters growth, and sets a standard for a thriving workplace.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Robyn Reis, Director of All-Star’s Hiring Service, and Alex Nottingham JD MBA discuss team longevity to hiring strategies. Learn how to foster a strong culture, retain top talent, and navigate the evolving needs of your practice.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
In January at our Leadership Retreat, Eric Vickery and Shelly VanEpps discuss how leadership is a lifelong journey requiring constant growth and that success comes from an infinite mindset, steady goals, and embracing the ongoing challenge.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA, Eric Vickery, and Shelly VanEpps discuss the significance of KPI performance coaching in dental practices. They delve into what KPIs are, their importance in measuring practice success, and how self-funding coaching can lead to quick returns on investment.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
In January at our Leadership Retreat, Eric Vickery and Shelly Van Epps highlighted that leadership is developed, not innate. Success relies on self-belief, team support, and mental toughness to drive a shared vision.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and Shelly Van Epps discuss the role of an integrator in a dental practice, inspired by the book Rocket Fuel by Gino Wickman. An integrator is someone who ensures ideas become reality by organizing, implementing systems, and leading teams effectively.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Paul Goodman and Alex Nottingham JD MBA discuss challenges in dentistry, like insurance, debt, and isolation. They highlight the need for support, business skills, and systems to help dentists focus on their passion.
Resources:
- Dentist Job Connect
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Lyn Dalsfoist, All-Star Hygiene Mastery Coach and Eric Vickery discuss creating a hygiene-driven practice through vision, team calibration, empowered hygienists, systems, and diagnostic tools, ensuring consistency, credibility, and patient rapport.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA and Larry Gazzardo discuss essential dental scheduling strategies, including block scheduling, goal setting, handling emergencies, and ensuring efficiency for a seamless patient experience.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and All-Star Mastery Coach, Larissa Pretoni, discuss hiring - "experience" must be clearly defined, as tenure in dentistry doesn’t always equal competency. Hiring experienced staff saves training time, but assessing actual skills is crucial.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA and Eric Vickery discuss All-Star’s 12-month MBA-style program for dentists, focusing on business fundamentals, leadership, and management. They also explore mindset, team culture, case acceptance, and patient experience - emphasizing the importance of addressing both rational and emotional aspects to drive sustainable change in dental practices.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and All-Star Mastery Coach, Jennifer Manrique, discuss building patient trust through strong communication, personal connection, and structured conversations, emphasizing the importance of verifying concerns and accountability.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Michael Wild, ESQ and Alex Nottingham JD MBA discuss asset protection, trusts, and estate planning, focusing on shielding assets, trust validity across states, and structuring dental practices for liability and succession planning.
Resources:
- WFPLaw
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
Eric Vickery and All-Star Mastery Coach, Betsy Whitehead, discuss monthly one-on-ones to improve communication, set clear expectations, and build trust.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Howard Farran DDS, MBA and Alex Nottingham JD MBA discuss tech in dentistry, shifting self-promotion norms, AI's diagnostic potential, Dentaltown's impact, and the need for practical tools, highlighting efficiency and collaboration in the field.
Resources:
- DentalTown
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Shelly VanEpps and Eric Vickery discuss building personalized interactions by being "interested, not interesting," emphasizing how this approach fosters trust and avoids transactional relationships.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Larry Guzzardo discusses The Five P's of patient experience: Phone Call, Preparation, Patient Exam, Presentation, and Proactive Follow-Up—each step builds trust, improves care, and boosts patient retention.Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery, President of Coaching at All-Star Dental Academy and Mastery Coach, Karen Raymond discuss using patient referrals for free marketing in dental practices, emphasizing personalized asks, tracking referrals, and rewarding patients to boost new patient growth.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Marty Fort and Alex Nottingham JD MBA explore direct response marketing for dentists, focusing on actionable offers, urgency, and tailored media.
Resources:
- Marty Fort
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
Eric Vickery and Shyanne McCracken discuss strategies for improving patient engagement and retention in dental hygiene appointments. The focus is on the 95-5 case acceptance formula applied to hygiene, emphasizing the importance of creating value and urgency for patients beyond seeing their visit as "just a cleaning."
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and Alex Nottingham JD MBA discuss the importance of building trust and understanding in dental care. Learn how clear communication and a patient-first approach can increase case acceptance and drive referrals.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and All-Star Mastery Coach, Larissa Pretoni, discuss 7 steps to streamline the dental revenue cycle: accurate intake, insurance verification, treatment planning, timely claims, EOB review, AR management, and collections.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Paul Etchison and Alex Nottingham JD MBA discuss how Effective leadership in dental practices requires building safety in feedback, accountability through delegation and follow-ups, leveraging coaching for growth, and using tools like checklists to boost team productivity.
Resources:
- Dental Practice Growth Webinar
- Dental Practice Heroes Podcast
- Dr. Etchison’s Website
Eric Vickery and All-Star Mastery Coach, Jennifer Manrique, discuss the power of finding patients' "why" in dentistry—build connections, deliver life-changing care, inspire your team, and boost production by focusing on patients' true motivations.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Mike DiFrisco and Alex Nottingham JD MBA discuss shifts toward digital and AI technologies, challenges in hiring and retention, and the growing influence of private equity on practice ownership.
Resources:
- AACD
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and All-Star Mastery Coach, Betsy Whitehead, highlight the importance of team huddles to improve communication, accountability, and patient care. Structured huddles set the day's tone, address gaps, and enhance business flow.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Robyn Reis, Director of All-Star’s Hiring Service, discusses how to make hiring successful: define clear expectations, avoid hasty decisions, prioritize preparation, and turn setbacks into opportunities for growth and improvement.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Lyn Dalsfoist, All-Star Hygiene Mastery Coach, and Eric Vickery discuss how to achieve a hygiene driven practice and the KPI’s and retention qualities that provide growth.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Jay Shorr and Alex Nottingham JD MBA discuss the importance of investing in training and clear reviews to boost team growth, prevent costly errors, enhance service, and drive long-term success.
Resources:
- Shorr Solutions
- Dental Practice Growth Webinar
Eric Vickery, President of Coaching at All-Star Dental Academy and Mastery Coach, Karen Raymond discuss handling cancellations by empathizing, emphasizing urgency, exploring solutions, and reinforcing patient care over policy.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Heather Nottingham, VP of Training at All-Star Dental Academy, shares expert tips and proven strategies to create remarkable patient experiences, build loyalty, and boost practice growth
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Eric Vickery and Shyanne McCracken discuss how to facilitate mutual agreement for increasing case acceptance and filling schedules more effectively.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery discusses tips for successful leadership through self-evaluation, integrity, and adapting communication styles for a stronger team influence.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery, President of Coaching at All-Star Dental Academy, wraps up the DISC personality series by focusing on C personality types.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Shelly VanEpps and Alex Nottingham JD MBA discuss how prioritizing self-worth is key. Surround yourself with positive influences, practice self-care, and manage your inner critic for growth.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile system, focusing on the "S" (steadiness) personality type.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first touchpoint a patient has with a dental office and significantly influences their perception of the practice.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Eric Vickery, President of Coaching at All-Star Dental Academy, focuses on the DISC personality model, specifically discussing the D (Dominant) personality type.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Shelly VanEpps and Alex Nottingham JD MBA discuss balancing leadership and management in dental practices, emphasizing emotional intelligence, motivation, teamwork, and how both skills are crucial for long-term success and operational efficiency.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery, President of Coaching at All-Star Dental Academy, discusses the importance of understanding and utilizing DISC personality profiles in enhancing customer service in dentistry.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Heather Nottingham discusses the value of cross-training dental teams to ensure consistent communication and service across all roles. It highlights how phone skills and verbal communication techniques benefit both front and back office staff, helping build patient rapport and improving case acceptance.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Robyn Reis, Director of All-Star’s Hiring Service, offers tips and discusses handling unexpected staff resignations.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Shelly VanEpps and Alex Nottingham JD MBA discuss the "Law of the Rubber Band," highlighting growth by stepping outside comfort zones in small, manageable steps.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses the concept of "purpose energy" (or spiritual energy), which is the fourth type of energy after physical, emotional, and mental energy. Purpose energy is rooted in your “why,” motivating perseverance and fueling passion beyond self-interest.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Patrick Chavoustie discusses how the message your marketing sends plays a crucial role in building trust and connecting with patients. He emphasizes the importance of being clear, concise, and transparent to avoid overwhelming potential clients.
Resources:
- The Dental Brief Podcast
- OMNI Premier Marketing
- Dental Practice Growth Webinar
Alex Nottingham JD MBA explains the power of mental energy, focusing on single-tasking, reducing distractions, and using affirmations for better focus.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Shelly VanEpps and Alex Nottingham JD MBA discuss team buy-in, culture, and accountability, highlighting strategies for boosting team engagement.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Robyn Reis, Director of All-Star Hiring Service, discusses how to use seasonal slumps to assess skills, foster team growth, and enhance learning to keep your dental practice motivated and thriving.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Heather Nottingham emphasizes relationship-based, ethical “sales” in dentistry, focusing on trust, service, and long-term patient care.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Motivational Moments with Eric Vickery: emphasizes that effective leaders balance serving others with providing clear direction. Servant leaders prioritize the well-being of those they lead, including their peers and patients.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Shelly VanEpps and Alex Nottingham JD MBA discuss the importance of phone skills in converting new patients, enhancing the patient experience, and how team training is key to dental office success.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: emphasizes egoless leadership, balancing confidence with humility, sharing vision, and fostering team appreciation for success.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA dives into the concept of emotional energy as part of overall engagement. Building on the previous discussion about physical energy, he explains the interconnectedness of physical, emotional, mental, and spiritual energies.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Alex Nottingham JD MBA introduces an excerpt from the Practice Growth Summit 2024, discussing the power of vision and implementation alongside Shelly VanEpps.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Wade Sellers and Alex Nottingham JD MBA discuss the importance of crafting authentic, relatable testimonials and interviews to attract new clients, especially in fields like dentistry.
Resources:
- Dental Practice Growth Webinar
- Coal Powered Filmworks
Robyn Reis, Director of All-Star Hiring Service, discusses due diligence during hiring: background checks confirm reliability, leading to a strong, long-term team fit.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: highlights balancing optimism with realism in leadership, using emotional intelligence and effective communication to inspire.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA and Shelly VanEpps discuss solutions for seasonal drops in dental practice productivity, focusing on September's common dip. They emphasize tracking KPIs to identify trends, front-loading schedules with high-production procedures, the value of coaching to ensure consistency, and more!
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Heather Nottingham highlights the critical role of phone skills in dental practices, focusing on effective communication, patient engagement, and building trust to enhance case acceptance and practice growth.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Robyn Reis, Director of All-Star Hiring Service, discusses hiring for attitude over experience in dentistry but stresses the need for proper training resources and dedicated trainers.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: This episode discusses balancing relationships and firmness in leadership, emphasizing emotional intelligence and effective communication.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA emphasizes that high performance is not determined by time management but by managing energy.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Dr. Peter Strong and Alex Nottingham JD MBA discuss mindfulness and practical strategies to overcome chronic stress and emotional reactivity.
Resources:
- Dental Practice Growth Webinar
- Dr. Peter Strong
- Dental Coaching
- All-Star Online Training
Motivational Moments with Eric Vickery: Emphasizes the importance of not only teaching and guiding others—whether team members or patients—but also staying open to learning and growing oneself.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA highlights the need to balance both rational and emotional elements to effectively drive and sustain change.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Eric Vickery and Shyanne McCracken discuss optimizing Dentrix Practice Management Software for success. Tips include running precise reports, managing overdue lists, and involving the whole team for patient recall efficiency.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Highlights the importance of balancing humility and confidence in leadership, urging leaders to be both approachable and self-aware.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses the advice to prioritize talent over passion, commit to your strengths, and practice until you succeed.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Eric Vickery and Shelly VanEpps discuss optimizing Eaglesoft dental software: scheduling strategies, payment processing, and the importance of daily audits to maximize efficiency and prevent revenue loss.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Continues the discussion on leadership, focusing on how to be an effective leader. He introduces the acronym "HEROES" to outline key qualities of a strong leader.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA emphasizes the importance of being independent of others' opinions, overcoming the fear of failure, and committing fully to one's goals with consistency over intensity.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Robyn Reis discusses the common slowdown during the summer - she explains that this period, while challenging, presents an opportunity for practices to maximize their time by training, reviewing systems, and refreshing team dynamics.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: A new series on leadership, emphasizing that everyone is a leader through influence. He challenges listeners to reflect on how they influence their patients and why it's important to them, encouraging them to recognize their leadership roles at work and home.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA shares and discusses the 8 Steps to becoming an "Automatic Millionaire" - save first, automate finances, invest wisely, live frugally, and eliminate debt.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Patrick Chavoustie emphasizes the importance of strategic marketing, quality customer service, and innovative tactics like LSAs, while also noting the role of mindset and internal marketing in driving a successful dental practice.
Resources:
- The Dental Brief Podcast
- OMNI Premier Marketing
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Maintain dental team culture with weekly reviews, honest self-assessments, celebrating successes for growth, and MORE.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses how to handle problems effectively with applying the concept of the "Three Cs": Catch, Check, Change.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Larry Guzzardo and Alex Nottingham JD MBA discuss leadership strategies to meet the expectations of the current generation for a harmonious workplace and cultural growth.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Motivational Moments with Eric Vickery: Learn the steps to create and define team culture commandments and the emphasis of intentional culture building.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses the power of the Pareto Principle in dentistry! Learn how focusing on the vital 20% can yield 80% of your results, boosting productivity, profits, and joy.
Resources:
- Dental Practice Growth Webinar
- All-Star Online Training
Gary Bird and Alex Nottingham JD MBA discuss marketing strategies and other great tips for private dental practices - focusing on targeted marketing, patient availability, effective scheduling, building patient rapport, and more.
Resources:
- Gary Bird’s Website/Podcast
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Emphasizes the importance of one-on-one meetings in fostering strong relationships, leadership, team accountability, and maintaining company culture.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses how to create and sustain motivation by understanding its workings. He explains the two types of motivation: intrinsic and extrinsic.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Chris Cuadros CPA and Alex Nottingham JD MBA discuss tax savings for dentists and entrepreneurs, covering retirement plans, payroll and more!
Resources:
- Crossroads Tax Advisors
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Motivational Moments with Eric Vickery: Emphasizes the importance of effective team meetings for maintaining a growth mindset and provides strategies for conducting them.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses morning rituals inspired by Tony Robbins to enhance motivation and success. He emphasizes the power of consistent morning routines to set a positive tone for the day.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Robyn Reis, Director of All-Star Hiring Service, discusses onboarding pitfalls in dental practices, with a focused discussion on the importance of structured onboarding programs to ensure new hires integrate well into the team and stay long-term.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Effective huddles require a structured agenda to avoid distractions and ensure productivity.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses the importance of consistency over intensity for achieving long-term success. Using insights from James Clear's "Atomic Habits," he emphasizes regular, repeated actions and small changes to build habits and goals, avoiding the unsustainable bursts of intense effort.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
David Ehrlich JD, Eric Vickery and Alex Nottingham JD MBA discuss FTC's proposed non-compete rule, its impact on dentists, policy-making roles, and the importance of legal consultation.
Resources:
- Ehrlich Law
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Motivational Moments with Eric Vickery: Effective financial arrangements for dental practices, emphasizing written agreements, clear options, and proper documentation.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses the critical difference between working "in" your business versus working "on" your business. The concept, coined by Michael Gerber, highlights that working "in" the business involves daily tasks and immediate issues, while working "on" the business focuses on strategic planning and long-term growth.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Orlando Vargas and Alex Nottingham JD MBA discussthe impact of nutrition on mental health and the concept of nutritional psychiatry. Orlando shares his personal journey and philosophy on individualized nutrition, emphasizing the importance of blood work and objective data.
Resources:
- House of Freedom
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Motivational Moments with Eric Vickery: Part Two of Ideal Day Scheduling, emphasizing the importance of case acceptance and financial arrangements for effective scheduling.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA shares his journey from aspiring Fortune 500 CEO to transforming his father's dental practice, thanks to skills learned from Tony Robbins. This led to the creation of All-Star Dental Academy, now a leading training and coaching company in dentistry.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Eric Vickery and Alex Nottingham JD MBA discuss leadership insights for dentists and entrepreneurs, emphasizing emotional intelligence and team development.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: A series on Ideal Day scheduling, emphasizing the need to set daily goals per provider and breaking them down into achievable targets. By consistently tracking and meeting these goals, practices can ensure they hit their monthly and annual targets.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA shares three investment rules: don't lose money, avoid distractions, and keep a long-term perspective with steady growth.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and Larissa Pretoni discuss maximizing the use of practice management software - Open Dental. Larissa emphasizes the importance of understanding the software's capabilities and customizability to fully utilize it.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Foster mutual agreement by avoiding the word “need” and focusing on patient’s wants.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses the importance of having an entrepreneurial mindset and learning from different industries. He then shares the five steps to building an All-Star business.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery and Alex Nottingham JD MBA discuss how success starts with the first interaction - phone skills are vital for case acceptance as this interaction builds trust and rapport which impacts long-term patient relations.
Resources:
- All-Star Live Dental Training Events: https://allstardentalevents.com/
- Dental Coaching: https://www.allstardentalacademy.com/services/dental-coaching/
- Dental Practice Growth Webinar: https://1.allstardentalacademy.com/webinar-dpe
Motivational Moments with Eric Vickery: Use “Word Pictures,” like comparing tooth decay to a worm in an apple, to help patients understand conditions and the urgency of treatment for increased case acceptance.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses Marketing Mistake #6: Having an untrained team - investing in team training is essential for maximizing the effectiveness of marketing efforts.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Alex Nottingham JD MBA and Shelly VanEpps discuss the difference between management and leadership: 'Great leaders don't set out to be a leader. They set out to make a difference. It's not the role, it's the goal.'
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Reduce cancellations by teaching patients how to treat us & learn the ‘first aid’ protocol when the cancellation call comes in.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses Marketing Mistake #5: Paying and Praying – for the best marketing efforts you must measure, track, and review.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Mike Paton joins Dental All-Stars to discuss the roles of the visionary and integrator in a business operating system called EOS and tips on how to implement this for business success.
Resources:
- EOS World Wide
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Prevent appointment cancellations with value-driven communication and strategic scheduling.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses Marketing Mistake #4: Selling yourself – instead attract and retain patients through education.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Shelly VanEpps and Alex Nottingham JD MBA explore the detrimental impact of mishandled phone calls on practice revenue, with missed opportunities potentially costing millions over the lifetime of a practice.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Motivational Moments with Eric Vickery: acknowledge objections, engage empathetically, and overcome them with clarifying questions.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses Marketing Mistake #3: Discounting can attract price-focused patients and strain profitability.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Dr. Calderwood and Alex Nottingham JD MBA discuss aging well through “outlive" principles such as exercise, metabolic health, and more. Tune in for strategies to maximize health and longevity.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Learn to handle patient objections in dentistry: listen, categorize, and engage effectively.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD MBA discusses Marketing Mistake #2: targeting everyone leads to reaching no one. Refine your audience for optimal outcomes.
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Alex Nottingham and Katherine Eitel Belt discuss the importance of courageous conversations. They explore the reasons why people avoid these conversations and the skills needed to navigate them effectively. Katherine introduces the ARCH framework for courageous conversations and more!
Resources:
- Dental Practice Growth Webinar
- Dental Coaching
- All-Star Online Training
Motivational Moments with Eric Vickery: Keys to effective case presentation, Part 2 – using open-ended questions, getting three ‘yeses’ and avoiding pressure sales.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
The conversation discusses the first marketing mistake, which is doing what everyone else is doing. It highlights the poor results that come from following the crowd and not standing out. The subtopics covered include not marketing at all, not tracking marketing, not providing great customer service, not training the team, having a know-it-all mentality, and fear of taking action. The conversation emphasizes the importance of evaluating and improving marketing strategies, answering the phone properly, and learning from companies that excel in customer service.
Resources:
- Dental Practice Growth Webinar
Heather Nottingham discusses the challenges in dental hiring, emphasizing the benefits of outsourcing to specialists for quality candidates and efficiency.
Resources:
- All-Star’s Hiring Service
- Practice Growth Summit 2024
- Dental Practice Growth Webinar
Motivational Moments with Eric Vickery: Keys to effective case presentation, Part 1 - start with the patient's why, address conditions & consequences.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Todd Snyder discusses the concept of extreme ownership, barriers to high performance, the importance of seeing problems as opportunities as well how to rewire the brain for success!
Resources:
- Practice Growth Summit 2024
- Practice Growth Guide Download
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: Learn how to increase case acceptance by finding your patient’s ‘WHY” with this 3-part series!
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Amidst the chaos of a recent cyber-attack, mastering collections management is crucial for regaining control and securing financial stability.
Resources:
- Keep Calm and Keep Collecting [DOWNLOAD]
- Dental Practice Growth Webinar
Shelly VanEpps and Alex Nottingham JD MBA discuss the power of Rocket Fuel by examining its application for dentists and emphasizing the advantages of leveraging an integrator to efficiently implement their visions.
Resources:
- Practice Growth Summit 2024
- Leadership Intensive
- Practice Growth Guide Download
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: Learn how to increase case acceptance with this 3-part series. This week Eric discusses using open-ended questions!
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Abigail Vickery discusses how focusing on personal well-being leads to business success. Join us at the Life Mastery Seminar on May 19th!
Resources:
- Practice Growth Summit 2024
- Life Mastery Seminar
- Practice Growth Guide Download
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: People don't "buy" for your reasons... learn how to increase case acceptance with this 3-part series!
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Join us on Dental All-Stars where Dr. Paul Goodman discusses the ABCs of successful dentistry (Always Be Connecting) and more! Join us at the Practice Growth Summit in May!
Resources:
- Practice Growth Summit 2024
- Dentist Job Connect
- All-Star’s Hiring Service
- Practice Growth Guide Download
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: learn how the use of overhear psychology plays a role in effective communication and increasing case acceptance.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Heather Nottingham discusses how the importance of phone skills lies in setting a positive first impression and driving conversions, yet many practices fail to prioritize this area. Join us on May 16th for our Phone Skills Bootcamp!
Resources:
- Practice Growth Summit 2024
- Phone Skills Bootcamp
- Practice Growth Guide Download
- Dental Practice Growth Webinar
Weekly Motivational Moments: Master case acceptance with Eric Vickery's 95/5 Rule which prioritizes condition and consequences in case presentations over treatment discussions.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Robyn Reis discusses how intentional leadership and team training fosters sustainable growth and success. See more of Robyn at the Practice Growth Summit 2024 with All-Star Dental Academy®!
Resources:
- Practice Growth Summit 2024
- Practice Growth Guide Download
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: New patient phone calls - ask questions, guide conversations, and aim for scheduling success!
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
Dental Practice Growth Webinar
Larry Guzzardo discusses key insights on practice growth - manage debt carefully, engage in networking and collaboration, and prioritize continuous learning for sustainable growth.
Resources:
- Practice Growth Summit 2024
- Practice Growth Guide Download
- Dental Practice Excellence Webinar
Weekly Motivational Moments with Eric Vickery emphasizes the power of asking questions to control conversations and enhance communication skills.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Paula Harriss discusses key insights on personal growth: embrace vulnerability, seek guidance, and commit to lifelong learning for a fulfilling journey. See more of Paula at the Practice Growth Summit 2024 with All-Star Dental Academy®!
Resources:
- Practice Growth Summit 2024
- Practice Growth Guide Download
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: Overcome growth obstacles by focusing on self-belief and avoiding distractions to maximize focus.
Resources:
- Practice Growth Summit 2024
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Etchison discusses how growth lies in continuous improvement, involving the entire team to enhance patient care and practice efficiency. See more of Dr. Etchison at the Practice Growth Summit 2024 with All-Star Dental Academy®!
Resources:
- Practice Growth Summit 2024
- Dental Practice Heroes Podcast
- Dr. Etchison’s Website
- Dental Practice Excellence Webinar
Weekly Motivational Moments with Eric Vickery: Beware of killer words that limit effective communication.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Patrick Chavoustie delves into the holistic view of marketing, emphasizing the significance of team investment and aligning the practice's mission with a compelling why for lasting success.
Resources:
- Practice Growth Summit 2024
- The Dental Brief Podcast
- OMNI Premier Marketing
- Dental Practice Growth Webinar
Eric Vickery discusses the power of gaining permission in crucial conversations, emphasizing clear communication and empowering both parties.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Marty Fort and Alex Nottingham, JD, MBA, delve into the power of Mastermind groups and effective strategies for achieving success within them!
Resources:
- Marty Fort
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
Alan Twigg discusses key insights on effective bonus systems to enhance your practice. See more of Alan at the Practice Growth Summit 2024 with All-Star Dental Academy®!
Resources:
- All-Star Live Dental Training Events
- Bent Ericksen & Associates
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: Learn how to implement crucial conversations without someone taking offense to what you're trying to accomplish.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham, JD, MBA highlights potential revenue loss in dental practices, stressing the importance of taking action. Explore effective solutions at allstardentalacademy.com/webinar.
Resources:
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
Rachel Wall RDH, BS joins us to discuss key insights on growth and profitability in your hygiene department. See more of Rachel at the Practice Growth Summit 2024 with All-Star Dental Academy®!
Resources:
- Inspired Hygiene
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: Team building happens when you stop telling and start listening - ask questions and encourage your team.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham, JD, MBA emphasizes training's 82% retention boost. Consistent, comprehensive learning leads to lasting practice success.
Resources:
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
Eric Vickery and Alex Nottingham, JD, MBA discuss growth - emphasizing continuous development through training, leadership, and the upcoming Practice Growth Summit 2024 with All-Star Dental Academy®!
Resources:
- All-Star Live Dental Training Events
- Dental Practice Growth Webinar
Weekly Motivational Moments: Embrace flexibility and forgiveness in your team. Avoid the three Rs - resistance, resentment, revenge.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham discusses declining team performance's impact on bottom line, turnover costs, and training solutions.
Resources:
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
Tae Kim discusses lessons from 'The Tortoise and the Hare'—emphasizing slow, steady investment strategies and a frugal mindset for lasting financial growth.
Resources:
- Tae Kim
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
Weekly Motivational Moment: Eric Vickery emphasizes finding significance in each interaction for a lasting impact. Join us in May for our Practice Growth Summit 2024!
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham, JD, MBA offers expert guidance in banishing broken appointments to drive practice growth. Unlock effective strategies and training for optimal practice management.
Resources:
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
Chris Schoolcraft joins us on Dental All-Stars to discuss Enneagrams - a conversational tool that aids self-understanding and teamwork, fostering growth in nuanced ways.
Resources:
- Chris Schoolcraft
- Dental Coaching
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
Weekly Motivational Moments with Eric Vickery: Success hinges on effective communication - you can be a master clinician but 85% of success will come from how well you can communicate.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dental All-Stars explores vital links between operational efficiency & dental marketing with Gary Bird, founder of SMC National, offering expert insights & strategies!
Resources:
- Gary Bird’s Website/Podcast
- Dental Practice Growth Webinar
Alex Nottingham, JD, MBA discusses the financial drain of cancellations in your dental practice - visit allstardentalacademy.com/webinar for free training.
Resources:
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
Jacob Hiller from Dental Implant Machine discusses advice for engaging patients and reducing friction to increase implant case acceptance.
Resources:
- Dental Implant Machine
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham JD, MBA, is interviewed by Dr. Paul Etchison on Dental Practice Heroes regarding three ‘Silent Killers’ facing your practice.
Resources:
- Dental Practice Heroes Podcast
- Dr. Etchison’s Website
- Dental Practice Excellence Webinar
Weekly Motivational Moments - Eric Vickery emphasizes the impact of punctuality on patient care and practice success.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Shelly VanEpps discusses resolving conflicts by acknowledging agreements, expressing feelings, seeking solutions, and planning discussions for healthier relationships.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham discusses the GREAT Call™ Process - building rapport with new callers leads to increased call conversion and patient experience. Don't be EAGER, be GREAT.
Resources:
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
Dr. Paul Etchison emphasizes team inspiration, purpose-driven work, active listening, and fostering a culture of gratitude for a thriving practice.
Resources:
- Dental Practice Heroes Podcast
- Dr. Etchison’s Website
- Dental Practice Excellence Webinar
Robyn Reis, Director of Hiring, shares key components of creating a job post that stands out to potential hires.
Resources:
- All-Star’s Hiring Service
- All-Star’s Podcast – Dental Job Description
- Dental Practice Growth Webinar
Eric Vickery, President of Coaching, emphasizes clarity of expectations in leadership and how monthly meetings ensure clear communication and growth.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Shelly VanEpps emphasizes the necessity of an 'Integrator'—a proactive, self-guided team member ensuring efficient practice operations without constant guidance.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham, JD, MBA highlights the toll of poor call conversions on profit. Team training is vital for reducing this loss.
Resources:
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
Marty Fort discusses his business building insights: build the right team, nurture constant mentorship, and prioritize service over systems.
Resources:
- Marty Fort
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
Robyn Reis shares tips in becoming an employer of CHOICE, not chance - Craft a vision, set clear expectations, and build team connections.
Resources:
- All-Star’s Hiring Service
- All-Star’s Podcast – Dental Job Description
- Dental Practice Growth Webinar
Eric Vickery discusses motivation, urging habit formation for lasting change - Actions reflect true motivations and growth needs discipline.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Shelly VanEpps discusses how to maximize dental practice efficiency by involving teams, streamlining processes, and investing in cohesive systems.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Incremental improvements in phone skills, scheduling, and practice management can make a significant impact on your bottom line. In our recent Dental All-Stars podcast, Alex Nottingham, JD MBA, talks about the All-Star Business Growth Formula™.
Resources:
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
Mike Paton discusses elevating businesses with EOS: blending visionary inspiration and integrator precision, reshaping leadership for success.
Resources:
- EOS World Wide
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Clear job descriptions in dental practices are crucial for team success. Join us on Dental All-Stars for essential hiring insights.
Resources:
- All-Star’s Hiring Service
- All-Star’s Podcast – Dental Job Description
- Dental Practice Growth Webinar
Eric Vickery's Weekly Motivational Moment's: Success thrives on daily habits, not one-time changes. Your choices shape growth or decline. Master habits for success.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dental All-Stars: Prioritize proactive patient calls over mailed statements for faster payments, reducing AR & enhancing patient experience.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Conquer insurance hurdles, beat corporate dentistry, and unlock practice success secrets at allstardentalacademy.com/webinar.
Resources:
- Dental Practice Growth Webinar
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
Refine your speaking skills with Eric Vickery! Overcome fear, master delivery, and excel in effective communication strategies.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Delve into coaching's impact on scaling success with expert Bill Gallagher, highlighting perspective shifts for business growth.
Resources:
- Scaling Up Website
- Bill Gallagher’s Podcast
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: A huge part of personal growth is owning your responsibilities.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dental All-Stars podcast features hygiene Mastery Coach, Lyn Dalsfoist, discussing hygiene's pivotal role, coaching tips to drive practice growth, and patient care strategies.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Cody Calderwood champions 'rising tide' philosophy in dentistry, advocating collective growth through team investment & continuous improvement.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
- Dental Practice Growth Webinar
Dental All-Stars podcast explores dentistry burnout with Abigail Vickery, offering solutions through therapy-coaching fusion.
Resources:
- Therapeutic Coaching Podcast
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Roddy Galbraith emphasizes daily growth. Communication mastery requires self-discipline and embracing errors for lasting improvement.
Resources:
- All-Star Live Dental Training Events
- Roddy Galbraith
- Dental Coaching
- Dental Practice Growth Webinar
Weekly Motivational Moments with Eric Vickery: Celebrate mistakes to fuel growth! Which errors will you embrace for progress?
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery’s Weekly Motivational Moments: Advocating alarm changes, positive self-talk, & a mood-boosting playlist for productive mornings.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Shelly VanEpps discusses maintaining healthy collections: Aim for 98% collection of production, manage insurance claims & accurate estimates.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham discusses DIY coaching: Empower your dental team with consistent vision, skill training, call grading, and coaching for a thriving, high-performance dental practice.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
- Dental Practice Growth Webinar
Dental All-Stars explores tech for productivity. Dr. Lorne Lavine advocates automation, enhanced communication, and human touch alongside technology.
Resources:
- Request a Security Audit
- Security Predictor Checklist
- All-Star Live Dental Training Events
- Dental Practice Growth Webinar
Allistair McCaw states embrace failure as your greatest teacher on the path to success; cultivate self-reflection, positive habits, and authentic leadership.
Resources:
- Allistair McCaw
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Eric Vickery states if you're not growing, you're declining. Knowledge becomes power through action - Embrace change to achieve better results in dentistry.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Heather Nottingham shares insights on conquering phone fears, embracing change, and delivering excellent customer service. Be a confident 'peach'!
Resources:
- Dental Practice Growth Webinar
- Dental Online Team Training
Discover the secret sixth step in building an All-Star Dental Practice: the Titanium Mastermind Group. Join for growth and mentorship!
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
- Dental Practice Growth Webinar
Larry Guzzardo discusses how understanding DISC personality styles improves communication, leadership, and teamwork for enhanced relationships and productivity.
Resources:
- DISC Training
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Dr. Uche Odiatu discusses integrating wellness in dentistry, reducing stress, sleep, and emotional intelligence for holistic patient care.
Resources:
- Dr. Uche’s Website
- Dr. Uche’s Instagram
- Human Microbiome – What Every Dental Pro Needs to Know
- Dental Practice Excellence Webinar
Eric Vickery, President of Coaching at All-Star Dental Academy, emphasizes education, beliefs, actions, and mechanisms for achieving better results in personal growth.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
Alex Nottingham discusses how live events are crucial catalysts for professional growth and practice success - events play a pivotal role in the journey towards achieving an All-Star practice.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- All-Star Online Training
- Dental Practice Growth Webinar
Heather Nottingham discusses the critical role of patient service training. It's important to remember patients appreciate the latest dental technology, but that won't be the thing that brings them into the practice.
Resources:
- Dental Practice Growth Webinar
- Dental Online Team Training
Dental All-Stars explores cybersecurity and HIPAA with Dr. Lorne Lavine. Stay informed and protect your dental practice.
Resources:
· Request a Security Audit
· Security Predictor Checklist
· Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Understanding that making mistakes is a natural part of any process will help you stop self-judgement and other negative thoughts.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
-
Dental Practice Growth Webinar
-
Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
A timeless reminder of the power of positive thinking, resilience, determination, and faith in oneself. #Optimism
The Optimist Creed: https://www.youtube.com/shorts/d0uanI5kUa0
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
In this Dental All-Stars episode, Eric Vickery discusses the importance of tracking case acceptance and how coaching helps dental practices grow.
Resources:
- All-Star Live Dental Training Events
- Dental Coaching
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Weekly Motivational Moments:
Rescript your Self Talk
Which voice are you listening to?
How in control of your internal dialogue are you?
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Habit stacking, introduced by James Clear, combines existing routines with new habits for effortless integration. It boosts efficiency, consistency, and personal growth.
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Dental All-Stars podcast discusses dental marketing in recession: adapting to labor market shifts, revenue cycles, and patient conversion challenges.
Resources:
- Gary Bird’s Website/Podcast
-
Dental Practice Growth Webinar
-
Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Weekly Motivational Moments:
Accountability isn't a Punishment
Being held to a high standard is not meant to criticize you.
Sitting down with someone who is willing to pour into you and help you mature in your craft isn't a something to take personal or as a negative thing.
Be grateful that you have leadership in your life that cares enough to pour into you... to challenge you!
Look for opportunities to grow, not for ways to hide.
For more information about joining our events go to:
https://www.allstardentalacademy.com/live-events
For more information about becoming an All-Star coaching client go to: https://www.allstardentalacademy.com/services/dental-coaching
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Optimize physical energy for peak performance & well-being. Prioritize rest, nutrition, exercise, stress management, environment, & micro-breaks. "The Power of Full Engagement" by Loehr & Schwartz.
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Dental All-Stars: Jay Shorr & Alex Nottingham discuss the Business Growth Formula – emphasizing training, service, and patient experience.
Resources:
- Shorr Solutions
-
Dental Practice Growth Webinar
-
Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
What traits do you already possess for the team's benefit? What traits do you want to cultivate this week?
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
"The E-Myth Revisited" by Michael E. Gerber teaches how to be an entrepreneur leading to success, improved mindset, systems, and customer experience.
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Dr. Paul Etchison and Alex Nottingham discuss origin stories in dentistry success through teamwork, mindset, empowering team, and embracing challenges.
Resources:
- Dental Practice Heroes Podcast
- Dr. Etchison's Website
-
Dental Practice Excellence Webinar
-
Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
This week is the topic of goals as we are halfway through the year and it's time to re-evaluate where you are with your yearly goals!
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Discover the power of the doer mindset versus dabbling in pursuits. Embrace perseverance, resilience, and commitment to achieve long-term success.
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Dr. Uche Odiatu is interviewed on Dental All-Stars, to explore dentistry's role in gut health, microbiome's evolution, and inflammation control.
Resources:
- Dr. Uche’s Website
- Dr. Uche’s Instagram
- Dental Practice Excellence Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
What is your most powerful tool? Your Mindset!
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Discover the 4D's of time management for personal and professional success: Delete, Delegate, Defer, and Do. Learn how to prioritize effectively and accomplish more with less stress. Master your time and achieve your goals.
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Dr. Lorne Levine, The Digital Dentist, on Patch Management - Cybersecurity, data safety, and HIPAA compliance in dentistry.
Resources:
- Request a Security Audit
- Security Predictor Checklist
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Eric Vickery, All-Star's President of Coaching, gives us something to consider: What's your Why? What is your purpose? Let's look to be inspired not just motivated.
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Rachel Wall, CEO of Inspired Hygiene, shares tips for guest hygienists' success, elevating patient care and team experience.
Resources:
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
- Inspired Hygiene Guest Hygienist Guide
- Inspired Hygiene Standard of Care Guide
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Explore the concept of your happiness set point. It's influenced by genetics and circumstances, but you have the power to shape it. Cultivate joy from within through gratitude, kindness, and self-reflection. Rewire your brain and embark on a journey of self-discovery. Choose happiness!
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Discover four principles for crafting dental job postings, with Robyn Reis. Be concise, professional, highlight benefits, and define success.
Resources:
- All-Star’s Hiring Service
- All-Star's Podcast - Dental Job Description
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Learn the 3 steps to a rich life from the principles of Ramit Sethi. His money philosophy: automate finances, earn more, and diversify investments. Build wealth and security for a rich life.
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Engage patients on the telephone with the GREAT Call® Process. Learn techniques for effective communication and building rapport. Be an All Star!
Resources:
- Dental Practice Excellence Webinar
- Dental Coaching
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Tony Robbins created a framework called the 6 Human Needs. Discover these 6 human needs and how to put them into action!
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Eric Vickery and Alex Nottingham share that leadership training for dentists is crucial. Dentists often neglect leadership as they focus on clinical work. Learn how to lead your team effectively through self-awareness, strengths, and emotional intelligence.
Resources:
- All-Star Live Dental Training Events
- All-Star Leadership Intensive
- Dental Coaching
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Eric Vickery, President of Coaching, is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the DISC profile and its significance in effective communication with dental patients. DISC is a simple yet powerful tool that helps customize communication based on individual personality types. By understanding how people prefer to receive information, dental professionals can enhance their communication skills and improve patient experience. The episode delves into the four behavioral styles represented by the DISC profile: D (dominant), I (influencing), S (steadiness), and C (conscientiousness). Each style has distinct preferences and fears, and tailoring communication accordingly can lead to better patient rapport and increased case acceptance. The episode emphasizes the importance of self-awareness, understanding others, and adapting communication styles to create a comfortable and effective dental environment.
Resources:
- Dental Coaching
- Dental Practice Growth Webinar
- DISC Personality Test
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Dr. Lorne Lavine, the Digital Dentist and cyber security expert is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the importance of backups in dental offices. Dr. Levine shares a true story of an office that experienced a flood, resulting in the loss of all their computer systems and patient records. Surprisingly, their backups were stored locally and not online or offsite. The conversation highlights the risks of inadequate backup systems, including ransomware attacks and data loss. Dr. Levine emphasizes the need for proper backup strategies, following HIPAA regulations, and conducting regular tests to ensure data restoration is possible. The episode concludes with a recommendation for dental offices to work with IT experts or managed service providers to handle backups effectively, combining local and online systems for enhanced protection.
Resources:
- Request a Security Audit
- Security Predictor Checklist
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Robyn Reis, the Director of Hiring at All-Star Dental Academy, is interviewed by Alex Nottingham, JD, MBA about the 10 elements of a dental job description, in this episode of Dental All-Stars. Robyn emphasizes the importance of having a clear and current job description that outlines the expectations and responsibilities of each role in the dental practice. She discusses the key elements of a job description, including the title, employee status, reporting structure, essential duties, qualifications, knowledge, skills and abilities, licenses and certifications, physical and environmental requirements, and the inclusion of a phrase allowing for additional duties to be assigned. Robyn highlights common mistakes in job descriptions and provides practical steps for improving them, such as involving the team in creating essential job duty lists and seeking their input for potential new positions.
RESOURCES
- All-Star’s Hiring Service
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Patrick Chavoustie, marketing expert and owner of Omni Premier Marketing firm, is interviewed by Alex Nottingham, JD, MBA, in this episode of Dental All-Stars, to discuss the top three reasons why dental marketing fails. Patrick shares insights from his experience in helping dental practices grow. They discuss the importance of marketing and advertising as separate entities, with marketing encompassing everything that potential patients see in a practice. Patrick emphasizes that the number one reason advertising fails is because practices are often ill-prepared to handle inquiries and convert them into appointments. He stresses the significance of following up with potential patients. The second reason highlighted is the failure to answer phone calls promptly, as this can result in missed opportunities and patients seeking alternatives. Alex emphasizes the importance of investing in well-trained personnel to handle phone calls and create an exceptional patient experience.
RESOURCES:
- The Dental Brief Podcast
- OMNI Premier Marketing
- Dental All-Stars Podcast: Supercharge Dental Patient Referrals
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Eric Vickery, President of Coaching, is interviewed by host Alex Nottingham, JD, MBA on Dental All-Stars to discuss the excuses some dentists make for not investing in training and improving their dental practices. They emphasize the importance of investing in the team at their current level and training them to the highest potential. They highlight the need for continuous growth and dispelling the notion of maintaining status quo, explaining that without growth, practices are actually losing money. This episode concludes by urging dentists to recognize their limitations, seek coaching and support, and overcome perfectionism and fear to drive progress in their practices.
RESOURCES:
- Dental Coaching
- Dental Practice Growth Webinar
- ALL-STAR HIRING SERVICE
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Piero Fauci, an author and educator who teaches mindfulness meditation and mindful living is interviewed by host Alex Nottingham, JD, MBA in this episode of Dental All-Stars. They delve into the concept of the hero's journey, inspired by Joseph Campbell's work. Piero explains that the hero's journey is a template found in various cultures and stories, where the hero hears a call to adventure, initially refuses it, but eventually embarks on the adventure. Through challenges, mentors, and self-discovery, the hero undergoes transformation and returns with wisdom and gifts to share. Piero highlights the importance of mindfulness in navigating one's own hero's journey and suggests reflective questions such as "Who am I?" and "What gifts do I bring to share with others?" to enhance personal growth and fulfillment.
RESOURCES:
- Dental All-Star's - Star Wars series podcast Part I
- Dental All-Star's - Star Wars series podcast Part II
- The Secret Life of Walter Mitty
- Learn more about Piero Falci
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Dr. Todd Snyder is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the importance of having your business serve your life. They explore the concept that your business should be a means to enjoy life and create the world you want to live in. They emphasize the power of taking ownership, changing your perception, and embracing challenges as opportunities for growth. The hosts encourage dentists to be visionary entrepreneurs and surround themselves with coaches and like-minded individuals who can help them elevate their game. By aligning their mindset and goals, dentists can build successful businesses that bring fulfillment and allow them to live life on their own terms.
RESOURCES:
- To learn more about reducing reliance on dental insurance, click here.
- Dental Practice Growth Webinar
- Delusional: Winning the Weekly War of Dentistry
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Larry Guzzardo, head instructor and lead consultant at All-Star Dental Academy, is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the costs of taking dental insurance. Larry shares a brief history of dental insurance, highlighting how the benefit maximums have not kept pace with inflation. He suggests that the intentions behind dental insurance were initially good, but money eventually became a driving factor for insurance companies. The impact of dental insurance on dentistry has been significant, with increased paperwork and complexity for both dentists and patients. Larry explains the financial costs for dentists participating in insurance, as the reimbursements often don't cover their operating costs, leading to write-offs and a decline in profitability. He emphasizes that dentists can thrive without dental insurance by charging their full fees and not giving away a significant portion of their earnings. The episode concludes by highlighting the benefits of working with a coach, like Larry or Eric Vickery, to navigate the process of getting off dental insurance successfully. To learn more, listeners are encouraged to watch the Insurance Freedom webinar at allstardentalacademy.com/freedom.
RESOURCES:
- To learn more about reducing reliance on dental insurance, click here.
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Heather Nottingham, co-founder and VP of training at All-Star Dental Academy, is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the topic of mystery calls in dentistry. Heather explains that mystery calls are an old school tactic where companies record phone conversations to catch employees doing things wrong. While the intention may have been to improve training, it often ends up embarrassing and demoralizing the team members. Mystery calls can be easily spotted and team members may become resistant, arguing that the calls are not representative of real patient interactions. This podcast explores the difference between sales training and service training, advocating for a patient-centered approach that focuses on building rapport and trust. Instead of mystery calls, the hosts suggest alternatives such as recording real calls with proper consent or using tracking numbers to assess marketing performance and quality assurance.
RESOURCES:
- Dental Practice Growth Webinar
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Dr. Lorne Lavine, the Digital Dentist and cyber security expert is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars. They delve into the topic of artificial intelligence (AI) and its implications in dentistry. Dr. Lavine explains that while AI has been present in dentistry for some time, it is now being used in non-clinical areas as well. They discuss the benefits of AI, such as improved diagnosis, decision-making, and treatment planning. However, they also highlight the potential issues with AI, including the possibility of misdiagnosis and concerns about data security and access to AI technology. Overall, the conversation sheds light on the advancements and challenges associated with AI in dentistry.
RESOURCES:
- Request a Security Audit
-
Security Predictor Checklist
-
Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
In this episode of Dental All-Stars, host Alex Nottingham welcomes guest Eric Vickery to discuss the case presentation formula. They emphasize the importance of understanding the reasons behind patients' decisions and the need to avoid pressure sales tactics. The formula includes three steps: highlighting why the dental issue is important to the patient, expressing concern about the condition observed, and discussing the consequences of not addressing the problem. By testing the patient's buy-in and addressing their concerns, dental professionals can create a sense of urgency and value before discussing treatment options. The goal is to ensure that patients believe they have a problem and are interested in a solution. The episode emphasizes the importance of integrity and ethical sales practices in dentistry.
RESOURCES:
- The 95/5 Dental Case Acceptance Rule
- Discover the Patient’s WHY in Dental Treatment Acceptance
- Dental Coaching
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Robyn Reis is the Director of Hiring at All-Star Dental Academy and a Certified HR Consultant with Bent Erickson and Associates. The topic of discussion is recruitment versus hiring in the dental field. According to Reis, recruitment is a more strategic process that involves looking ahead and planning for future positions. Dental hiring, on the other hand, is reactive and involves quickly filling gaps that have been left by leaving staff.
HIGHLIGHTS
[00:13] Dental Recruitment vs. Dental Hiring
[02:55] Recruiting and Hiring Strategies for Dental Practices
[05:15] Recruiting for People Capital: Identifying and Supporting a Cause
[07:12] Recruiting for a Cause: A Conversation with Shelley Van Epps
[09:39] Poaching Employees in Dentistry
[11:32] Recruiting and Hiring Strategies for Dentists
[16:46] Taking Shortcuts and Hiring a Dentist
[18:40] Learning from Mistakes and Modeling Successful Recruiting Strategies
[20:34] All-Star Dental Academy: Hiring and Recruitment Services
[24:29] Recruiting and Retaining Team Members
[25:57] Advice on Delegating Job Responsibilities and Keeping a Positive Mindset
RESOURCES
Learn more about All-Star's Hiring Service
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Mike DiFrisco, the American Academy of Cosmetic Dentistry's Chief Marketing Officer, talks about the AACD's recent survey of the industry and the results. The AACD have been conducting surveys on the industry for 20 years, and their last survey was conducted in late 2022. The survey was sent out to both AACD members and nonmember dentists to get a better understanding of what has changed in the industry and what has stayed the same. Mike is excited to see the results of the survey, as it will provide valuable insight into the cosmetic dentistry industry
HIGHLIGHTS
[00:12] The State of the Cosmetic Dental Industry
[02:41] Analysis of AACD Member Survey Results for 2022
[04:41] Survey Results of AACD Members
[09:12] Increasing CAD/CAM System Usage in Dental Practices
[10:46] The Future of Cosmetic Dentistry
[13:29] Discussion on Disruptors to the Cosmetic Dentistry Economy
[15:58] Appropriate Spend for Marketing of Practice Revenue
RESOURCES
- American Academy of Cosmetic Dentistry
- All-Star's Hiring Service
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Larry Guzzardo joined Alex Nottingham for this podcast, where they discuss the question Is a dental consultant worth it. Larry explained how dental consulting involves working with someone who is qualified and experienced in the area they are consulting in. The consultant will think strategically and help the dentist decide what kind of practice they want to have. The consultant can also help with marketing strategies, technology guidance, staff training and other administrative tasks. Finally, the consultant can provide long-term advice and help the dentist make decisions that will benefit their practice in the long-term.
HIGHLIGHTS[00:12] The Value of Dental Consulting
[01:57] Setting Up a Successful Practice
[03:30] Achieving Profitability and Lifestyle Goals
[09:23] Increasing Productivity and Profitability
[11:10] The Benefits of Working with an Independent Consultant
[12:30] The Benefits of Customized Consulting Services
[14:12] The Benefits of Consulting
RESOURCES
- Learn more about All-Star Coaching and Consulting
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
Alex Nottingham JD MBA shares the story of Randy Pausch, a beloved professor at Carnegie Mellon University who was diagnosed with pancreatic cancer and given only a few months to live. Despite the enormous difficulty of his situation, he faced his prognosis with courage and optimism. This story was shared with millions under the name 'The Last Lecture' and encourages people to take the time to appreciate the gifts they have. This story can help us to reinforce the path we are on or make adjustments to realign ourselves with our purpose.
RESOURCES
- Randy Pausch's Last Lecture book
- Full Video of Randy Puasch's [Youtube]
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
This podcast discusses how to become a dental Jedi Master in your practice. It begins with a discussion by Alex Nottingham JD MBA on the forces that are facing dentists in their practice, which was the topic of the prior podcast. Alex then outlines the five steps to success in order to become a dental Jedi Master. Alex stresses that everyone in the practice, including the admin team, hygienists, assistants, and doctors, must contribute in order to reach success. He then goes into detail about the steps.
HIGHLIGHTS
[00:00] Conversation on Becoming a Dental Jedi Master
[02:08] Developing a Burning Desire: A Reflection on Luke Skywalker's Courage in Star Wars
[04:05] "The Power of Desire and Mechanism: Achieving Business Growth Through Incremental Improvement"
[07:38] Heading: Strategies for Improving Phone and Scheduling Efficiency in Dental Practices
[09:10] "The Benefits of Training and Staying the Course"
[11:14] Discussion on Developing Enthusiasm and Belief for Success
[13:38] Conquering Fear and Achieving Success: Strategies for Overcoming Fear of Failure and Fear of Success
[15:04] Heading: Overcoming Fear and Self-Sabotage with the Jedi Mind Trick
RESOURCES
- Free Training Webinar: Dental Practice Excellence - 3 Steps to an All-Star Practice
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ [WEBINAR] Free Yourself from Dental Insurance Dependence: https://1.allstardentalacademy.com/webinar-freedom
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
In this episode of Dental All Stars, host Alex Nottingham introduces the concept of The Dental Force Awakens. This is a two-part presentation that looks at the dark forces affecting dental practices, and how to overcome them. The concept is based on the Star Wars movie series, which explores the forces of good versus evil and the hero's journey. Part one looks at the dark forces, while part two focuses on becoming a dental Jedi master and the five steps to accomplish this. Nottingham encourages viewers to engage with the podcast and hopes they will find it interesting and inspiring.
HIGHLIGHTS
[00:00] "The Dental Force Awakens: Overcoming Dark Forces and Becoming a Dental Jedi Master"
[02:03] Exploring the Difference Between External and Internal Forces in Professional Practice
[05:31] Analysis of Dark Forces Impacting the Dental Industry
[09:54] The Advantages of Private Dentistry vs. Corporate Dentistry
[12:00] Exploring the Challenges of Dental Marketing in the 21st Century
RESOURCES
- Free Training Webinar: Dental Practice Excellence - 3 Steps to an All-Star Practice
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ [WEBINAR] Free Yourself from Dental Insurance Dependence: https://1.allstardentalacademy.com/webinar-freedom
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Dr. Todd Snyder and Alex Nottingham JD MBA discuss the challenges of working with dental insurance companies. Dr. Snyder described his experience of having his hands tied due to the limited reimbursements the insurance companies offered for his services. He decided to open a practice that did not take insurance, allowing him to provide a higher quality of service without being restricted by reimbursement rates. Alex then shared his experience from his father's dental office and how he eventually capitulated to taking insurance in order to make ends meet. They both agreed that there are dentists out there who have chosen to forgo insurance and make a living without compromising the quality of their work.
HIGHLIGHTS
[01:19] Winning the War on Dental Insurance
[01:45] Insurance Reimbursement and Cosmetic Dentistry
[03:53] Dentistry Insurance Plans
[06:17] Choosing Patients and Marketing Strategies
[07:32] Out-of-Network Insurance Benefits
[09:21] Breaking Free from the Status Quo
[10:31] Overcoming Fear and Taking Action
[11:53] Exposure Therapy and Dropping Insurance for Dentists
[14:03] Investing, Insurance, and Patient Education
RESOURCES
- [WEBINAR] Free Yourself from Dental Insurance Dependence:
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ [WEBINAR] Free Yourself from Dental Insurance Dependence: https://1.allstardentalacademy.com/webinar-freedom
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Robyn Reis and Alex Nottingham discussed the importance of having a clear vision when it comes to hiring team members and creating job descriptions. They highlighted the importance of understanding the characteristics and key skills of the person who sits in the role, as well as their responsibilities and education requirements. They also discussed the importance of using the job description as a recipe for success, not only for existing team members, but for future behavior and performance evaluations. Finally, they suggested thinking about what you are looking to attract before getting started on the process. They wrapped up with a discussion of All-Star's Hiring Service.
HIGHLIGHTS
[02:20] The Five Steps of Dental Hiring
[04:04] Attracting the Right Team Members for Your Practice
[05:26] Creating Job Descriptions and Postings for Dental Practices
[08:38] Recruiting and Interviewing for Dental Assistants: Expectations, Skills, and Process
[11:36] Five Steps to Successful Hiring and Onboarding in a Dental Practice
[12:57] Integrating New Hires into a Practice
[15:43] Interviewing and Onboarding Practices in the Dental Industry
[17:18] All Star Hiring Service
RESOURCES
Learn more about All-Star's Hiring Service: https://allstardentalacademy.com/hiring
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ [WEBINAR] Free Yourself from Dental Insurance Dependence: https://1.allstardentalacademy.com/webinar-freedom
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
The expense of credit cards can get frustrating and costly. What if there was a way to save and possibly make money off credit cards? In this podcast, David Serwitz at Commission Buddies shows us how. David’s fun loving and open personality shine in this interview.
HIGHLIGHTS
· Why did you get into payments?
· What do you do differently?
· What are some nuances for dentists specifically?
· How much money can dentists make doing this?
· What does it take to get started?
· So how can you do this, what is the "catch"?
RESOURCES
· Start the process at https://apply.commissionbuddies.com/ or email us at nfarelas@commbuds.com, or intro your office manager to Natalie so she can take it from there for you!
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ [WEBINAR] Free Yourself from Dental Insurance Dependence: https://1.allstardentalacademy.com/webinar-freedom
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Eric Vickery and Alex Nottingham JD MBA discussed the psychology of dental practices taking insurance. Alex discussed how his father, a Pankey-trained dentist, felt he had to start taking insurance towards the middle of his career due to pressure, and how that made him unhappy. Eric explained how eliminating insurance can provide freedom and noted they have helped over 100 offices to change their relationship with insurance companies. They both noted it is easier to be out of network when more dentists are in that position and it's easier for everyone else to be in that position. Lastly, they discussed the fear around taking insurance and how it can be a successful marketing tool.
HIGHLIGHTS
[0:10] Conversation on Insurance Freedom with Eric Vickery, President of Coaching at All Star Dental Academy
[02:00] Eric Vickery and Alex Nottingham JD MBA Discuss the Benefits of Removing Insurance from Dental Practices
[03:25] The Impact of Insurance on Dentistry and Personal Life
[05:33] Growing a Practice Through Referrals and Value-Added Services
[06:47] The Psychology of Insurance Freedom
[08:34] Overcoming Fear and Approval Addiction in Insurance-Based Practices
[10:23] Insurance Coverage and Effective Communication
[11:44] In-Network vs Out-of-Network Insurance Coverage for Medical Practices
[13:50] Exploring the Benefits of Membership Plans for Dentists
[15:55] Insurance Plans and Dental Practices
[17:02] Achieving Insurance Freedom in Dentistry
RESOURCES
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ [WEBINAR] Free Yourself from Dental Insurance Dependence: https://1.allstardentalacademy.com/webinar-freedom
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Ryan White and Alex Nottingham JD MBA discussed how technology is changing the patient experience in the healthcare industry. White noted that patients prefer to receive appointment reminders via text, and that online scheduling is becoming more popular. He pointed out that patients want control and power in their hands when it comes to scheduling appointments, and that the most frequent time for people to use their computers and mobiles is between 9 p.m. and 11 p.m. White encouraged healthcare providers to consider providing online scheduling services to meet the needs of patients.
HIGHLIGHTS
[00:10] Conversation between Alex Nottingham JD MBA and Ryan White on Patient Experience and Technology
[02:04] Patient Engagement, Expectations, and Affordability Concerns in the Dental Industry
[03:26] Patient Expectations and Value in the Dental Industry During the Pandemic
[04:59] Patient Experience and Online Scheduling
[05:50] Utilizing Technology to Improve Patient Interactions
[07:00] Technological Insights for Optimizing Patient Experience in the Medical Industry
[09:34] Improving the Patient Experience Through Technology
[13:23] Technology and Human Interaction in the Workplace
[14:34] The Impact of Technology on Enhancing the Patient Experience
[15:39] Improving the Patient Experience
RESOURCES
-
Visit Weave
-
Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ [WEBINAR] Free Yourself from Dental Insurance Dependence: https://1.allstardentalacademy.com/webinar-freedom
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Heather Nottingham, co-founder and VP of training at All-Star Dental Academy, joins Alex Nottingham JD MBA for the podcast. Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some fun with the podcast. Alex and Heather discussed how to build a "recipe for success in a dental practice," with Heather talking about her love of cooking, and the variety of "recipes" and systems that All-Star Dental Academy uses in their training.
HIGHLIGHTS
01:26 Creating an All-Star System for Dentists
02:46 The Benefits of Following a Recipe for Success
04:12 Strategies for Providing Consistent and Adaptable Customer Service
05:32 The Great Call Process
10:14 Establishing a Personal Connection with Patients to Increase Engagement and Appointment Bookings
11:34 The Great Call Process and Other Recipes for Successful Patient Experiences
12:49 Case Acceptance Training and Team Training
14:46 Discussion on the Benefits of Team Feedback and Training for Consistent Results
RESOURCES
- PODCAST: Boost your Phone Skills with "Share the Sizzle"
- Free Training Webinar: Dental Practice Excellence
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ [WEBINAR] Free Yourself from Dental Insurance Dependence: https://1.allstardentalacademy.com/webinar-freedom
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
David Pier, co-founder of the dental membership company DenVantage, talks with Alex Nottingham, CEO of All-Star Dental Academy, welcomed, about his success with well-designed dental membership plans. David explained that after the 2008 recession, he and his partners knew there had to be a way to stop dentistry from constantly caving to insurance companies and so they looked at membership plans. The problem was that all the plans included deep discounts, so they decided to create a plan that was a benefit to their patients and still profitable for dentists. David will be discussing his membership plans at the All-Star Practice Growth Summit on May 19th and 20th and encourages dentists to learn more about the event at allstardentalacademy.com.
HIGHLIGHTS[0:00:02] Success with a Well-Designed Membership Plan with David Pier
[0:02:25] The Background of How Membership Plans Got Started
[0:04:07] Key Components of a Dental Membership Plan
[0:07:00] Reducing Overhead Costs and Implementing Membership Programs in Dental Practices
[0:08:57] The Impact of Insurance on Fee-for-Service Dentistry
[0:13:17] Setting Membership Fees and Benefits for Dental Care Plans
[0:15:51] Benefits of Membership Plans for Dentists
[0:18:09] Exploring the Benefits of a Dental Membership Plan
[0:19:4]7 Heading: Automating Membership Plans for Dental Practices - A Conversation with DenVantage
[0:21:26] DenVantage and the All-Star Practice Growth Summit.
RESOURCES:
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Alex Nottingham interviews expert dental coaches Eric Vickery and Larissa Pretoni about how to reinforce training. Larissa has been working in the dental field for 22 years and started out as a dental assistant and supervisor. She has experience in pediatrics and insurance, and is a jack of all trades in the field. Eric and Larissa are discussing how to best use their combined expertise to reinforce training for dental staff.
HIGHLIGHTS
[00:00:07] Reinforcing Training in Dentistry
[02:02:11] Team Buy-In and Empowerment
[03:14:22] Building Trust and Creating an Ownership Mentality in Dental Practices
[04:39:12] Pursuing Excellence and Implementing Training in the Dental Practice
[08:20:05] Building Rapport, Accountability, and Team Implementation
[11:29:22] "Creating a System for Successful Team Building and Training"
[13:31:08] All-Star Training Best Practices
[14:54:28] Implementing and Maintaining Accountability
RESOURCES
- Click here to learn more about dental coaching
- Click here to learn more about online team training
- PODCAST: Shelly VanEpps: The Dental Office Manager is Obsolete
- PODCAST: Robyn Reis - Thriving at Work: How to Engage a Disengaged Team
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Alex Nottingham and Joanne Villani discuss the importance of adding emotion to digital smile makeovers to increase case acceptance in dental practices. Joanne is a co-founder and product specialist at PreVue Dental Software and has been involved in the dental field for over 35 years. She believes that everyone should have a smile that they feel confident about and her passion is helping dental practices increase treatment acceptance of cosmetic and full-mouth reconstructive dental treatment.
HIGHLIGHTS
[0:00:02] Conversation with Joanne Villani on Increasing Treatment Acceptance with Digital Smile Makeovers
[0:07:38] Driving Case Acceptance Through Dental Treatment Simulations
[0:09:18] Utilizing Visualization to Increase Case Acceptance in Dentistry
[0:11:01] Navigating Dental Simulation Programs for Treatment Acceptance
[0:12:47] Benefits of Fast and Easy Simulation Software for Dental Practices
[0:16:44] Conversation on Building a Treatment Plan and Financing for Patients
[0:18:19] Understanding Patient Objections to Treatment Plans
RESOURCES
- Go to www.prevudental.com and schedule a Discovery Call + Online Demo and see how PreVu can help you reach your practice goals.
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Disney is known as the star example in customer service. Is it? Granted, they do a ton of activities well, but even the great Disney fails in many aspects of the customer experience. In this podcast, Alex Nottingham, JD MBA, CEO of All-Star Dental Academy will examine the good, the bad, and the ugly with Disney. How does the Ritz Carlton compare, and what about corporate dentistry? You will learn how to take the best from these companies and do even better! Unlike Disney and corporate dentistry, you can think outside the box. You are not beholden to shareholders. You can achieve dental practice excellence.
HIGHLIGHTS
- [01:44] Disney’s Positive Attributes
- [02:14] Disney’s Bad & Ugly
- [04:55] Corporate Dentistry
- [07:22] The Ritz Carlton
- [09:35] Make the patient experience predictable
- [11:13] Cross-train and think outside the box
- [13:29] Dental practice excellence
RESOURCES
- WEBINAR: Dental Practice Excellence: 3 Steps to an All-Star Practice
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Alex Nottingham and Shelly Van Epps discuss the topic of whether the dental office manager is obsolete. Shelly is a former office manager and treatment coordinator with over 20 years of experience and is currently a VP of Business Development and mastery coach with All-Star Dental Academy. They discuss the biggest struggles that dentists face when running a successful practice, which Shelly believes to be the inability to connect with their team. Alex mentions that dentists often want to focus solely on clinical work and don’t want to deal with their team. Shelly cites the American Dental Association statistic that the majority of issues dentists face are staff related. In conclusion, they agree that the dentist/team relationship is vital for a successful practice.
HIGHLIGHTS
- [00:11:12] Dental Office Manager Obsoleteness
- [03:53:11] Difference Between Management and Leadership in the Dental Practice
- [07:38:01] Importance of People Over Systems in a Practice
- [08:57:23] Implementing Systems in a Practice
- [00:10:50] Leadership and Team Development
- [00:16:38] Dental Office Manager Future
RESOURCES
- Learn more about All-Star Dental Academy Coaching
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Shyanne McCracken, an All-Star Mastery Coach and treatment coordinator, joined All-Star's Founder and CEO Alex Nottingham to discuss the truth about social media for dentists on Dental All-Stars Podcast. Shyanne believes that dentists hesitate to use social media due to the rules and regulations, as well as the time commitment to grow their followers and likes. She suggests that dentists can make use of the time by taking five minutes a day to post and engage with their content or delegate it to a trusted employee. Lastly, she advises dentists to use content that does not break rules or patient confidentiality.
HIGHLIGHTS
- [00:38:25] Why are dentists hesitant to use social media?
- [01:20:12] What are the benefits of using social media for a dentist?
- [04:17:00] What should a dentist post on social media?
- [05:37:05] What mistakes are commonly made by dentists when posting (or what should dentists avoid posting)?
- [08:38:01] What are some engagement tips for dentists using social media?
- [00:15:01] All-Star Dental Academy's Social Media Program for Dentists
RESOURCES
- Click here to learn more about All-Star Dental Academy's Social Media Program for Dentists
- https://allstardentalacademy.com/social
- [PODCAST] Supercharge Dental Patient Referrals
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Patients avoid or step aside, cancel just flat out don't schedule because they're not really connected to the plan from an emotional state. People buy with emotion justified with logic. Not understanding this leads to diminished dental treatment acceptance. Eric Vickery, President of Coaching, builds on his prior podcast where he discussed the 95-5 rule to case acceptance. In this podcast, you will learn how to connect emotionally with your patient. You will discover their why, and thereby become the logical choice.
HIGHLIGHTS
- [01:27] Why do you think patients don't move forward with treatment or they often cancel their appointments for necessary treatment? What would be an example of why they were looking to discover?
- [06:09] How do you connect treatment to someone's emotional desires with dentistry? By finding their "Why".
- [08:49] How can we navigate the word "sell" in dentistry without it being a bad word?
- [16:29] So how do you find the patients "Why"?
- [20:31] How does this help large case acceptance?
RESOURCES
- [PODCAST] Part 1 - The 95/5 Dental Case Acceptance Rule
- Learn more about All-Star Dental Academy
- Subscribe to Dental All-Stars Podcast
- Write a Review on iTunes
- Visit Dental-All-Stars Podcast Website
~ Learn more about the All-Star Practice Growth Summit on May 19-20, 2023 in Fort Lauderdale ~
- 2-day event for dentists and team
- Case presentation, influence, phone skills, scheduling, and lots of fun!
Dental HR (human resources) can be overwhelming. There are federal and state laws that are changing all the time. Great employees are harder and harder to find and keeping awesome team members can be a challenge. Alan Twigg at Bent Ericksen & Associates joins Dental All-Star’s host, Alex Nottingham to clear the confusion. In this podcast, you will learn what you “have to do” and what “you should do” to gain more confidence with your dental tea.
Key Highlights on Dental HR Confidence
- [01:48]HR is such a huge topic; can you give me a bird's eye view?
- [03:24] What is your definition of a practice culture?
- [05:43] What's one thing I can do to improve my job postings and attract better candidates?
- [9:00] As a practice owner, what are some of the dental HR compliance challenges I face?
- [14:23] I want to make sure I keep my awesome employees, what is the biggest area I can focus on?
- [18:48] What is the ONE thing you can do tomorrow to improve HR and culture?
Notable Quotes on Dental HR Confidence
- I break out HR and give a high-level view of it is there are things that you have to do and there are things that you should do.
- I think the most important area to focus on is being able to demonstrate and show your appreciation for the meaningful contribution that your team is making to the practice.
- We sometimes say that HR has kind of a fun side and a not fun side. And the fun side is all the team building stuff and the CE and employee engagement. And then the not fun side is researching laws and writing policies and keeping things up to date over time.
- Another big trend in HR compliance is just leave of absence protections. There are a lot of protections for medical leave, pregnancy leave, domestic violence leave, and again, these vary widely from state to state, and they also typically will kick in once you have a certain number of employees.
Additional Resources for Dental HR
PODCAST: Thriving at Work: How to Engage a Disengaged Team
https://www.allstardentalacademy.com/dental-training/employee-engagement/
Learn more about the All-Star Practice Growth Summit
May 19-20, 2023 in Fort Lauderdale
- https://www.allstardentalacademy.com/live-event
Subscribe & Follow!
- Apple Podcasts
- Spotify
- YouTube
Connect with Us!
- YouTube
- TikTok
Learn more about All-Star Dental Academy at allstardentalacademy.com.
Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy, joins the show to discuss sizzling-up phone skills. Heather has over 24 years worth of customer service, training, and phone skills experience and designed the All-Star Dental Academy Phone Success course and the GREAT Call® Process. Heather created the GREAT Call® Process through working in a dental practice for so long and having her own system and process. She noticed that the approaches to phone skills were either theoretical or script-based, so she wanted to create something more recipe-like and easier for team members to remember.
Key Highlights on Phone Skills
- [02:38] The GREAT Call® Process: A Five-Step Process for Successful Patient Conversations
- [04:16] The Benefits of the GREAT Call® Process
- [05:49] Conversation on "Sharing the Sizzle" in Dental Practice Management
- [12:18] Maximizing Phone Skills to Stand Out in the Patient Experience
- [14:13] The Importance of Sharing the Sizzle: How to Train Your Team to Delight Patients
- [19:41] The Value of Proactive Communication in Dental Practice Phone Calls
- [21:44] Improving Office Sizzle Points
- [23:23] Phone Skills and Online Programs for Dental Practices
Notable Quotes on Phone Skills
- I would have a meeting and just write down I would have everybody write down what they think their top three sizzle points are for the office or for the doctor. It doesn't take very long. You can say what are the top three sizzle points? And then go rank them in order of which one you like the best.
- And sizzle isn't necessarily just on the phones too, I'll point out. We're sizzling on our website. So your marketing company has to share the sizzle on your website effectively to get them to call and pick up the phone. But really the first impression, the first opportunity is that first phone call and then the sizzle continues
- The GREAT Call® Process is a five-part process. It's an acronym. So Great, each letter stands for a different major part of the process. And we just picked an acronym like Great because we want your calls to be great. It's also easy to remember. So G is the greeting. Then R stands for Rapport. E is Engage the Patient, a is Ask for the Appointment and T is Take information.
Resources for Phone Skills
- [WEBINAR] Dental Practice Excellence: 3 Steps to an All-Star Practice
https://allstardentalacademy.com/webinar-dpe - [E-BOOK] Loving the Phone – Heather Nottingham
https://allstardentalacademy.com/book-loving
Learn more about the All-Star Practice Growth Summit
May 19-20, 2023 in Fort Lauderdale
- https://www.allstardentalacademy.com/live-event
Subscribe & Follow!
- Apple Podcasts
- Spotify
- YouTube
Connect with Us!
- YouTube
- TikTok
Learn more about All-Star Dental Academy at allstardentalacademy.com.
Alex Nottingham, CEO of All-Star Dental Academy, welcomes Sameer Bhasin, VP of Strategic Alliances at Care Credit. Sameer has a decade of frontline business experience, having worked as a practice development manager and sales regional sales manager. He graduated with his MBA, and currently resides in San Antonio, Texas. Sameer explains that he has been with Care Credit for 17 years, and before that worked as an endo rep for almost three years. He notes that, once you get into dentistry, it is hard to get out, and he loves the profession he gets to serve. Sameer talks about how Care Credit puts the patient at the center of focus, and his hope is to bring knowledge from experts in the profession to Care Credit’s reps. Alex notes that Care Credit is still invested in its team and values, even though they are the number one patient financing company, and they are honored to have Sameer join them at their Practice Growth Summit.
Key Highlights on Dental Patient Financing* [0:00:02] Interview with Sameer Bhasin, VP of Strategic Alliance at Care Credit * [0:04:04] Challenges in the Dental Patient Financing * [0:06:06] Exploring Solutions to Common Challenges Faced by Private Practices * [0:11:35] Utilizing Patient Financing to Grow Your Practice * [0:13:49] Utilizing Patient Financing: A Discussion on Metrics and KPIs * [0:17:48] Conversation on Increasing Treatment Acceptance Rates * [0:19:58] Increase Patient Financing Approval Rates * [0:21:50] Maximizing Patient Financing
Notable Quotes on Dental Patient Financing* One of the tools or resources that’s available to most practices is called Quick Screen or Pre-Call. What that means is most practices would know before the patient even sits in the chair, whether they will get approved for patient financing through Care Credit or not. * 15% to 20% of your overall over the counter collection should come from a third-party patient financing. * The value that we bring to the practice is making sure patients are treated right and are helped in accepting the treatment. It’s always been a big focus from all the way top down. * It’s not about always about how much Care Credit patient financing an office can do. It’s more about how can we help that patient? So, I have always felt, and our company is 100% behind it, once you put the patient as the center of focus, magic happens.
Subscribe & Follow!* Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180 * Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP * YouTube: https://www.youtube.com/@Allstardentalacademy
Additional Resources for Dental HR* Learn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event * Care Credit: https://www.carecredit.com/
About Sameer BhasinSameer is the VP of Strategic Alliance at CareCredit. Sameer shares best practices with CareCredit’s community of more than 110,000 enrolled dental providers. Prior to his current role, Sameer acquired more than a decade of front-line business practice experience in his position as Practice Development Manager and subsequently as Regional Sales Manager. Sameer earned his MBA and currently resides in San Antonio, Texas.
About Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Master of Business Administration (MBA) from Florida International University.
Episode Transcript – Dental Patient FinancingTranscript generated by A.I. Please excuse the typos.
0:00:09 ALEX NOTTINGHAM: Hi, everyone. I’m ALEX NOTTINGHAM, CEO of Allstar Dental Academy. And welcome to Dental All Stars. Our guest is Sameer Bhasin. Sameer is the VP of strategic alliance at Care Credit. Sameer shares best practices with Care Credit’s community of more than 110,000 enrolled dental providers. Prior to his current role, Sameer acquired more than a decade of frontline business practice experience in his position as practice development manager and subsequently as sales regional sales manager.
0:00:41 Sameer earned his MBA and currently resides in San Antonio, Texas. Please welcome Sameer.
0:00:48 SAMEER BHASIN: Well, good to have you. Good to see you after such a long time. So glad to be here.
0:00:52 ALEX NOTTINGHAM: Awesome. Well, I kind of talked about your bio written up, and a lot of people know about you. A lot of people know about Care Credit, but for those that don’t or just would like to hear more, tell us about your role at Care Credit. Care Credit, in general, how you came to be here, just a little bit about you in general. You like frisbee and dogs. I don’t know. Something like that.
0:01:18 SAMEER BHASIN: Both, actually, and sometimes frisbee with dogs. There you go. It’s been an amazing, amazing ride. I mean, I love the profession we get to serve, and I’ve been with CareCredit now 17 years. And before that, I was with Dentslide Tulsa dental. I was an endo rep for about almost three years. Dentistry, I think I say it all the time. Once you get into it, it’s very hard to get out. And I am so glad to have been in it for a long time.
But after I immigrated, like 25 years ago, gosh, I’ve actually lived in the US. Longer than I did live in India. And just some great opportunities. The profession is amazing. I love to be in a position to serve. I mean, I used to be a rep, then managed a team, and now I get to work with experts like yourself in the profession to bring some ideas. Everybody, especially in dental offices, we have a tendency of being in our silos.
Life takes over, so you’re doing things day in, day out, and my hope is to bring the knowledge that experts like yourself are teaching and coaching and preaching and pass it over to my reps so that they can transform that and be that resource. It’s not about always about how much Care Credit patient financing an office can do. It’s more about how can we help that patient? Right. So I have always felt and our company is like 100% behind it is once you put the patient as the center of focus, magic happens.
So how can we do more, serve more, help more patients? And that’s what kind of gets me out of bed and makes me excited about what we do and what we get to do.
0:03:16 ALEX NOTTINGHAM: It’s so nice to see care Credit and how it keeps its main team together. And being that you guys are the number one patient financing company, that you guys still make those investments, you still care. It’s not like, okay, we’re the best, and we’re just going to ignore and not involve. You guys are involved, and you’re very high up in Care Credit, and we’re so grateful that we’re going to have you join us at our event. The practice growth summit in May, so it’s coming up soon, 19th and 20th in South Florida. So that’s really a great honor to have you there.
But certainly, again, seeing a great company like yourself that continues to hold their values, it can be difficult. It’s very nice to see.
0:04:04 SAMEER BHASIN: I don’t think very many people actually know that Care Credit originated in dentistry. This is going back 35 years. Yes. When our founders were approached by I want to say they were like periodontists. And the question was, how can we help you do more implants? And it would be great if patients can get some kind of financing to help assist. Now, this is 35 years ago. That was our origin. That’s when it got formed. That’s where it all started.
And we take what we do for the profession and our role within the profession very seriously. We don’t take it for granted. And I think that’s part of the reason where the integrity is important, the patient value, the value that we bring to the practice is making sure the patients are treated right and are helped in accepting the treatment. It’s always been a big focus from all the way top down. That’s part of the reason why it keeps me going.
0:05:10 ALEX NOTTINGHAM: Yeah, it shows. It definitely shows. What are some of the challenges you’re hearing now in the profession?
0:05:19 SAMEER BHASIN: I think some of those will probably won’t come to as a surprise, but the biggest one is, of course, it’s the staffing, and I do not want to use the word staffing, but it’s the lack of talent and practices. So that has been the topic of discussion in every major meeting I’ve been to of how to resolve that, how to solve for it. The labor force is what labor force is, and there are some things that we are able to do. But I think that at this point in time, I’m hearing more and more offices trying to figure out how can be efficient, how can we be efficient with the team that we already have?
Yes, it would be great if we can add another hygienist or another assistant, but what can we do with the ones we have? And that’s where we try to help out and we try to help as in what are some of the systems they can have in place to help with the challenge right now? So that’s one of the biggest one. The second is, of course, it’s always been the same as, should I stay in PPO or should I get out?
The Reimbursements are not the same. They’ve actually gone down again. Whatever your values are, whatever your thought process is, what I know is there’s a solution and there’s a pathway to it. Whether you want to do more or have less, that’s another one. And the last is you mentioned it early when we started talking about it with the corporate dentistry or the large Dsos. Are their competitors or are they an igniter or a catalyst for us as a private or for a private practice to take a look at and say, how can I up my game?
I guess, how can I improve my value to where the competition will always be there, whether it’s another doctor down the street or an organization that’s well known or large group. So we can’t control a lot of that. The only thing we can control is what is our plan? And that’s something we at CareCredit we constantly are trying to look at, work with experts, work with some of the leaders, some of the educators in trying to see what is a better way for everybody to have a good return in whatever they are investing.
0:08:01 ALEX NOTTINGHAM: It’s interesting. Yeah. All those things that you mentioned, I just have to respond because well, one of the issues was, and this is why it’s so nice to reconnect, because Care credits values and our values were so aligned with respect to taking care of the team that you currently have, which is very important. It’s so critical that you’re training. Many of our listeners know that we have an online training. We were one of the first to do it. We have probably the best in the business on that.
There are other ways as well to support that. Like come to the live event where Sameera is going to be there. Yeah, we’re going to be hanging out. That’s always good too. It’s making that investment in your team, not just on Ce, which is so important, clinical Ce, but also on practice management, the soft skills and investing in your team. When you do that, they appreciate that. That helps in terms of retention, that helps in terms of their self-confidence.
The other thing is hiring. Hiring has always been an issue and we’ve heard this for years. That’s been one of the biggest reasons that dentists would postpone training with us. So five years ago we started offering hiring services kind of on the DL. And about two, three years ago we launched our hiring service. And it’s been crazy because so many people need it and it’s being a big part of our business. So I don’t know if you know about that. You’ll meet our hiring director, Robin and she’s also a consultant for Ben Erickson, one of the top HR firms in the country. They’ll be there as well.
So that’s been a need. Guess what I do? I hear there’s a problem. I create a studio and we’re going to do it. Then the other issue I have two more to go. Everyone you mentioned I have an answer baby. So then freedom from the issue of insurance. I’ve seen big issue, there’s problems with a lot of practitioners who are complaining about insurance and there is a way to be free from insurance and we actually coach teams to remove their reliance on insurance.
And the lastly is this idea of corporate dentistry. Now we kind of alluded to this earlier that there are some ones that are doing it the right way with patient service and those that aren’t and I find that those that are not there are some disadvantages to the corporate model. As you know they’re a bigger bureaucracy, it’s harder for them to change and if you’re a private practitioner or a small DSO, you can change very quickly or like care credit, you have a clear leader that then you can create change.
But a lot of these corporate behemoths, it’s hard for them to change and they have a profit motive, complete profit motive for the short term. They don’t look for the long term. So what I’m saying for the listeners is don’t be afraid that there’s a way. And what I find, and I’m sure you too Sameer and a lot would agree that the biggest barrier to dentists and my story, my father’s a dentist and he’ll agree the biggest issue with dentists is themselves, their ego.
An ego comes from how I deal with fear is I’ll do it myself or I know the stubbornness reach out to people. Look, I work for Tony Robbins and he has this thing which is very simple, model the best, it doesn’t matter what I think, what are the best doing and just do that. I have a consultant friend of mine that said I never stole an idea I didn’t like. So modeling and mimicking is the same thing as quote, stealing. It’s kind of a bit of a joke but you get my point. Model the best and get out of your own arse.
0:11:35 SAMEER BHASIN: Yeah, well that’s so true and I think whether it’s a large organization, small organization, there are good and there are ones that can do better but yes, where are you at? What are you true to yourself and what aligns with your values? It’s so important for our practice owners to understand the resources they have from the coaches to even their reps that are walking in. They are there to help them grow their practice.
Yes. Their alternative, maybe they want to buy or they want you to buy more product. That’s not the case with care for our patient financing. Like you either have it or you don’t. You can’t have a silver or a gold level, we don’t really even have that. But for others you can’t buy more product if you are not doing the dentistry and they are the resources so use them, utilize them. You’ve got solutions all around you.
It’s just a matter of, like you said, do what you’re really, really good at, which is dentistry.
0:12:43 ALEX NOTTINGHAM: That’s another thing, too. Oh, man. Sameer, we are sympathetico over here, right? Because do what you do, delegate the rest. Do what you do well and enjoy, and then delegate the rest. How do we know as a practice? Because obviously, putting aside their case acceptance, because you’re getting me off on a rant here, because they need a lot of work. But putting that aside but they’ll come to the event and we’ll train them. But putting that aside, how does one know whether they’re adequately utilizing patient financing in the office? How can they check that?
0:13:17 SAMEER BHASIN: Yeah, and it’s actually something that it’s part of our initiative as well. I think we could have done a better job of giving some kind of a metric for them to know, are we utilizing it? Because here’s the thing. If I was to ask 100 dentists that I see, and I said, how are you doing? How is patient finance? Oh, we use it. We use it all the time. You mentioned it earlier. It’s the perception. And their perception is we see it. We have patients who come in, et cetera.
The easiest metric that I can give, like I said, we get to work with over 110,000 practices, and you can see, like data, I’ve always said, numbers don’t care about your feelings. Data doesn’t care about your feelings. It’s telling you a story. Now, you can either ignore it or you can say, all right, what do we need to do to fix it? So the one of the things that has been always consistent, it’s not so much to the dollar amount of patient financing that they’re doing.
The bigger and the better metric that the practice can control, because I can’t control if a patient happens to be fairly affluent and accepts a $20,000 case and versus not. But what I can control is how is it offered and how is it presented? So here’s a very simple number to keep in mind. If you shoot for if your goal is 10% of your patients should be applying for patient financing per day. So if you see 20 patients a day, you should have one to two applications. And if you really think about it, I can pretty much, with fair amount of confidence, can say, everybody can think of one to two patients a day.
It’s not very hard. The moment you take a look at that metric, which needs to be part of your system. So that’s the easiest way. Have your office manager, have your treatment coordinator say, hey, we’re still in March. We are still early on in the year. Tell me how many applications we did with our patient financing, partners with care, credit, patient financing. And don’t be surprised from the number you’re going to hear, because on an average, it’s usually around like 20 to 25 patients a year.
Yeah. Not month. You heard me right. Yeah. So when I’m talking about one to two a day, we are one to two a month. And again, if you take a look at it, I’m sure if you work with one of when you’re working with one of your practice and say, hey, Dr. Nottingham, can you think of a patient yesterday or two? Patients yesterday or two? They all have like yes, I knew that. I presented an Aligner case or an implant case or a cosmetic case, and I don’t know where they are. They’re not on my schedule.
I know I had this discussion. So that’s the easiest metric would be the best way for you to figure out are you utilizing patient financing? The way and more adequately is to have a goal of like 10% of your patients should be applying for it. Yes. You will have patients who are walking in who already have a care credit card. Right. So that’s fine. That’s great. But there are a lot more that don’t. But giving them the option and having that upfront, it’s the easiest metric once you get there.
If you really want to look at it from a dollar standpoint, if somebody said, okay, give me a dollar standpoint, like, what would be from a practice standpoint? The number that I always say is like good numbers. 15% to 20% of your overall over the counter collection should come from a third party patient financing. So if you’re a million dollars in collection and you should have about $150 to $200,000 in patient finance, that’s a healthy place to be.
So whichever number works best for you, it’s the easiest. Again, do what’s the easiest thing to control and would be the number of patients that’s the fastest and the quickest way of knowing where do we stand?
0:17:27 ALEX NOTTINGHAM: That’s a really cool KPI. I really appreciate that a lot, Sameer, because you could also look at your case acceptance if you’re tracking it correctly, and then look at this and say, is there a link? Because if I’m underperforming on case acceptance, then this may be an indicator. That’s brilliant. Wow.
Yeah. Because again, like I said, data tells a story. So if you are looking at your unacceptable the treatment that’s not accepted, or they’re still in the books and diagnosed and unscheduled. So there’s one or two things you will look at. Like, okay, every I’m very good at treatment acceptance. When the treatment amount is like $500 or $700 okay. Then we are good. The moment it hits $1,000, we have a lot of those patients sitting. So it tells me one of two things. Obviously that that’s the mental ceiling of most of my patients. They are uncomfortable with it. All right. So that’s one thing.
0:18:22 SAMEER BHASIN: The other thing that would start to show is we are good at having recommended care acceptance conversation when it comes to a single crown. But the moment we discuss aligner or discuss implants, it takes a nosedive. All right, how are we presenting it? What tools are we using it? Again, use that information. But the easiest is, like I said, goal should be like about 10%. Go for it. And like I said, I can speak from looking at practices who have done that very confidently.
You wouldn’t have to worry about what other practices or owners or large groups are doing. This will change the way you practice. Simple. Keep it simple.
0:19:07 ALEX NOTTINGHAM: Keep it simple. I love it. Speaking of simple, can you give me one thing that I can put into practice tomorrow that would have the biggest impact on my business regarding patient financing or anything that comes to your brilliant mind?
0:19:22 SAMEER BHASIN: Yeah. So the one that comes to me, like, you asked for one, I’m going to give you at least two. It kind of addresses a lot of the conversations we’ve had before. One of the tool or resource that’s available to most practices, it’s called Quick screen or pre call. What that means is most practices would know before the patient even sits in the chair, will they get approved for patient financing through care credit or not?
What does that do without running their credit? So that’s the key. Without running a patient’s credit, they will know, what are the chances of this patient getting approved? What that helps with the patient, with the team, I hope is now I know Alex is coming in. He’s a new patient. I have no idea what kind of benefits he has, what kind of treatment is going to need. It’s like the first time he’s coming in. So you’re using very basic information, name and address to do that. Quick screen or prequal.
And if it comes back and that Alex is pre approved or approved for 3000, 4000, whatever the dollar amount you requested. Now, to me as a team member, I can be very confident in that. You will get that option. You will be approved if you were to apply. So how does that change my conversation? Creating that sense of urgency, developing that value that we talked about. Now it’s more about how can we focus on creating the value of the treatment that I just discussed. So that’s one is utilizing quick screen or pre call as part of your daily again, I call it like a training wheel. Let’s just get started to see who are those patients who have a very high probability of getting approved. Let’s start there and remember going back to that ten, one to two patients or whatever, 10%.
It’s a great way to figure out who those are. I don’t ever want because I think one of the things I’ve heard over the years is, and we all know it, we’ve all heard it, never judge a book by its cover, but we do it all the time. It takes away that element of could he or would she approve? Not approved, it doesn’t matter. Again, here’s a tool that I’m giving you a huge amount of confidence in saying.
Utilize it, you will know it, and let’s figure out a verbal skills around it. That’s where you come into play. Like, how can we put verbal skills around to make it part of a solution that I just offered? So that’s one, the second is and it’s kind of tied with the first one is the QR code. Everybody like, pre. The two years that we went through QR codes were like, there we’ve had QR code as part of our solution for at least five, six years now, if I’m not mistaken.
But they are much more of a norm today. You can’t even pick up a menu if you don’t even have a menu at Moore’s Restaurant. It’s just a QR code is to utilize that QR code to help the patient do that application so your team is not involved in that process of it. You don’t have to keep up with the paperwork. And the patient does it right on their phone. They will know immediately. And they can also check. Will I get pre qualified if they’re afraid that I don’t know if I’ll get approved by Care Credit for patient financing?
It’s right there. Pre call. They can check it without running their credit. We will know. So those are the top two things that I would say is to incorporate. But last but not least, definitely get your rep in to do a training or lunch and learn. They can help you with what works best, what are your focus for the year. And here are some of the tools, resources. They’re all complimentary. They’re free to them, I should say that, I guess.
0:23:24 ALEX NOTTINGHAM: Awesome. Well, Sameer, thank you so much for being on the podcast.
0:23:29 SAMEER BHASIN: My pleasure.
0:23:30 ALEX NOTTINGHAM: Yeah. Please remember to subscribe on YouTube and follow us on Apple podcasts and Spotify. And until next time, go out there and be an all-star.
The post Utilizing Dental Patient Financing appeared first on All-Star Dental Academy.
Dentists often wonder why they don’t get more referrals. Why are they so haphazard? In this podcast, Larry Guzzardo, All-Star Dental Academy’s head instructor, discusses why patients don’t refer more often, how to encourage the team to get more referrals, how to track referrals, and using incentives to get more dental patient referrals.
“I think the number one reason why the team doesn’t do ask for referrals more often is because there’s no role model for them, they don’t hear the doctor doing it.”
Key Highlights* [01:55] Why patient referrals don’t refer more often * [04:26] What keeps the team from encouraging more referrals * [08:03] Where team members “miss the boat” when it comes to encouraging referrals * [12:13] Incentives for patients and team members * [17:30] How to track patient referrals * [19:01] Verbiage a team member can say to encourage a dental patient referral * [21:27] The one thing you can put into play tomorrow to encourage dental patient referrals
Notable Quotes* [Referrals] are a mindset issue. I think people have something in their mind that says, if I do this, it’ll make me look like I’m needy, or if I ask for a referral, it means people will think I don’t have any patients. * Believe it or not, patients expect us to ask them for a referral. They expect it. * The number one reason why the team doesn’t do it more often is that there’s no role model for them because they don’t hear the doctor doing it themselves. * We forget the team feels uncomfortable asking [for referrals]. And so they’re going to ignore any opportunity, for any reason. * Create opportunities by showing the patient what you did. “We really are glad that you recognize the quality of work that we do. We work so hard to provide this for our patients. If you know anybody else who’d like to have the same type of treatment, we’d be happy to provide it for them too, if you wanted to tell them about us!”
Subscribe & Follow!* Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180 * Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP * YouTube: https://www.youtube.com/@Allstardentalacademy
Additional Resources* Learn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event
About Larry GuzzardoLarry is the head instructor and lead consultant at All-Star Dental Academy®. He is also a faculty member at the Dawson Academy. Larry speaks regularly to prestigious dental institutions, such as The Henman and Chicago Midwinter. His skills and talents lie in offering practical, common-sense solutions to improve dental practice productivity.
About Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Master of Business Administration (MBA) from Florida International University.
Episode TranscriptAlex Nottingham, JD, MBA I like referrals and they’re not being generated. So what’s happening? What’s the disconnect between wanting more referrals and it not happening?
Larry Guzzardo You know, I think that’s a really good question. And I think the main thing here for everybody who’s listening is that it’s a mindset issue. I think, you know, people have something in their mind that says, if I do this, it’ll make me look like I’m needy, you know, or if I ask for a referral, it means people will think I don’t have any patients. Right? I don’t attract customers on my own. And so, what we have to learn to understand is that, believe it or not, patients expect us to ask them for a referral. They expect it. They want to refer to your office, but they don’t think that it’s okay to do it because nobody ever told them that it was okay.
So it’s a mindset issue. Number one, it does not make you look needy. It does not. I mean, if you went to a patient, go, please, please, please, I’m going to get in trouble if you don’t, you know, if you know, if you don’t refer to somebody, jump. Everybody gets in trouble. I’m not going to get a bonus, you know, if you do something like that, of course, people will think that you’re needy.
But there are opportunities that people can look for to encourage a referral. But the biggest thing that I would want people to remember is that patients are asking, are actually expecting you to ask them for a referral.
And believe it or not, they want to because they like your office, they enjoy you, they like the experience that they’re having. They just don’t know that it’s okay to tell their friends about your office. So that’s a lot of it. I think it has to do with what’s in between their two ears.
Alex Brilliant. So you’re saying that patients would like to refer, but they don’t have permission, perhaps, from the dentist or the team, or the mechanism to do it. And we have to be able to provide that. And the mindset problem with the dental office is maybe the fear of, like you said, appearing greedy or pushy or something to that effect.
And, of course, there are some we have to be careful that will take it to the extreme. Yeah, so needy, but they’ll push and be very aggressive and we don’t want to do that as well.
You’re saying common sense do it in an appropriate way.
Larry I mean, I have friends who will shake your hand and as they do, they’ll slide a business card into your palm. Okay, if you’re going to do it like that, people are going to think you’re a little bit slimy. But I think there’s another way to do it.
Alex Okay, so what do you think keeps team members from asking for referrals or making that happen? Because this is the process of implementation.
Larry Here’s where the eggs and tomatoes come from. I think the number one reason why the team doesn’t do it more often is because there’s no role model for them, because they don’t hear the doctor doing it themselves.
Because the doctors, many times that mindset is coming from them. The idea that encouraging a patient to tell their friends about you makes them you look needy or that they don’t have enough patients when that is absolutely not true at all. So they need role models. They need to see somebody else doing it. They have to have a role model. And of course, they have to have that realization that patients are actually waiting for you to tell them. They want to know.
Dentistry is a very personal relationship with patients. This isn’t like going to a sale at Macy’s. You know, if I got a good deal at Macy’s, I don’t think twice about telling anybody; you’ve got to go over there and you’ve got to get this deal. But I know my dentist and I know my hygienist and I don’t know if they want another patient or not. So because I know them, I don’t want to take that risk, you see. And so that’s why patients need that nudge. That’s why they need that night.
Alex It’s very interesting. I believe that the team is a reflection of the doctor. You see these great teams. Yeah. And it’s not by haphazard circumstance. It is not that you have a doctor that is a scoundrel and you have a wonderful team that doesn’t work. In the same vein, the team is going to reflect the mindset of the doctor.
So the doctor has this I’m not comfortable doing it. Whether they say it or not, their actions are going to because the team would like to make sure that the doctor is comfortable. And so they’re going to reflect accordingly.
And by the way, I notice. Anyhow, this makes a lot of sense that the team is reflecting because the role model being the dentist has to have that ethic or perspective that I’m comfortable asking. Right, in a tactful way.
Larry Because we forget the staff feels uncomfortable asking as well. And so they’re going to ignore any opportunity. Find any reason to go, I’m not going to do it. But they can’t use the doctor as an excuse. If they see the doctor doing it themselves.
Alex So the doctor, that’s a great point. Listen, my father has given me permission to pick on him on the podcast. It’s okay. But often, when it came to asking for referrals, my father didn’t feel, he understood the importance of it, but he didn’t feel comfortable. He’s such a sweetheart. He felt that I was he would be imposing, asking so he would ask his team to do it. And they wouldn’t do it, of course.
Larry Because they never listen. Comfortable doing it. Exactly.
Alex So, doctor’s listening. It starts with you.
Larry Well, if you’re going to ask the staff to clean up after themselves, yet you don’t clean up after yourself, what’s the likelihood that they’re going to do it?
Alex They’re not.
Larry Makes sense. They’re not.
Alex Where do you think dental team members missed the boat when it comes to encouraging a referral from a patient?
Larry I think that these are good questions. I think where they missed the boat is they don’t recognize opportunities when they come up, you know, they’re not queuing up. They’re listening. Let’s say, for instance, maybe somebody having a procedure done or getting their teeth cleaned and they say to themselves, I wish my spouse would come here. You know, that’s an opportunity, you know, anything. Or if they said, oh, my brother-in-law should come here, or my sister-in-law, I wish my neighbors been looking for a dentist. I wish I wish they would come here. There’s an opportunity that person is actually asking you to tell me: It’s okay to tell them to come to your office. So you have to kind of cue up. You’re listening for opportunities like that. You also have to sometimes create opportunities yourself.
You mean maybe you let the patient know, “Hey, it’s been really great having you here as a patient. Have we ever said that to you? Because if we had more patients like you, boy, our day would be a lot of fun. And if you wanted to tell some of your friends about our office, we’d be thrilled to have more people like you.”
So, to answer your question, they need to cue up. They’re listening to pay attention. Yeah. I mean, even if somebody just says, oh, I just love coming here, I like this office. I like all of you people.
Well, gosh, thank you so much for saying that. That person is begging you for the opportunity to refer. They’re asking you to encourage them. And so just listen for those things.
Alex Yeah, I think of they have this expression that’s a softball, like you have to hit it like in terms of these are softball opportunities that there’s a swing and a miss on these, especially in the beginning when it’s clear. And I think that goes to training that again, we’re talking and role playing and practicing like we can have the insight that makes a lot of sense. But are we sitting down with our team and like you just said, mention these scenarios and role playing through it because it sounds all that makes sense. But when that happens, oh, I get tighten up. I’m not comfortable. Yes. So we have to practice over and over again. And look, you may see Larry speak and be like, wow, he’s such a natural, which he is, but he practices he does the work beforehand. So when it looks natural, it’s often from the work, the block that’s being put to play.
Larry Okay, another thing, Alex, too, and creating opportunities. You know, in our own courses, in our patient experience course, we talk about showing a patient what we did for them, even if it’s just a new filling that we replaced. Maybe it was a silver amalgam and we put in a composite and you show the patient what you did before they leave. We know beyond a shadow of a doubt that patient is going to say, Wow, boy, does that look great. I’m so glad I had this done well, again, that’s another opportunity here, aiming that that patient is begging us to tell them it’s okay to tell their friends because now they just opened up the door for us to say thank you. We really are glad that you recognize the quality of work that we do. We work so hard to provide this for our patients. If you know anybody else who’d like to have the same type of treatment, we’d be happy to provide it for them too, if you wanted to tell them about us.
So you can create opportunities by showing the patient what you did. They’ll naturally say, Wow, this has been so nice. There’s an opportunity. You can acknowledge the patient, you know, just thank them. You’ve been such a great patient. They’re going to say, well, I love coming here. Thank you for telling me that. Well, you want to tell some more of your friends? We’d be happy to see them. And we also just have to listen to patients sometimes. Many times they’ll say, I really like coming here, or I wish my spouse would come here.
That’s what they’re looking for, you know, right there. So I think they just missed the boat because you’re right, Alex, it’s they just need to be trained to pay attention to what they’re hearing or what they’re doing.
Alex Incentives. I know at All-Star Dental Academy, we do give incentives to our members when they refer but it’s different in a dental office. And I wonder, how do we incentivize? Well, this is we also have the patients. Do we incentivize patients or team members when it comes to referrals to the practice? What is your thought on that?
Larry Well, that’s kind of a two pronged approach because we’re talking about team members and then we’re talking about patients. So let me talk about patients first. Absolutely. Every single person who refers to your office, the dog catcher, the doorman, you know, the person where you pick up your coffee, I don’t care who it is. Every single person should get a thank you note, should get a signed thank you note from somebody in the office.
Obviously, if it’s somebody who continually refers over and over and over again, you know, after they’ve gotten a thank you notes from you, you know, I mean, it might not have the same impact, so you might consider sending them. MoviePass, ACS or maybe a gift card or something, just as a token of your appreciation.
But I can assure you, if you want more referrals, start thanking the people who do refer. Every single one of them need to be thanked. On top of that, what I would also recommend is that people need that personal thank you as well. That personal acknowledgment means more than the gift card that you can send them.
So making sure that it is a record and that Alex has referred Mrs. Jones to our practice, make sure that it’s recorded in your record so that way staff can have access to it. People make fun of me because I still like route slips, but on those route slips, it’ll show a recent referral, it’ll show on there. And so we should all be prepared to talk about patients who have referred other patients and want to give them that personal thank you.
So besides the thank you note, the personal thank you weighs heaviest. So all patients should get a thank you. When it comes to the staff, I tend to look at it a couple of different ways. Number one, it’s a part of your job as a team member to encourage referrals from our patients. Number one, patients want that encouragement. They want to know that it’s okay to refer. So it’s important that we remember to do it. So it should be a part of your job. To me, if you refer a lot of patients to your practice, it shows that you care about working there and it gives the doctor a reason to want to give you a raise because you’re so encouraging.
Now, some offices, if you grease the skids a little bit, like maybe, for instance, everybody who refers gets a $10 bill for every referral that comes in and uses your name as their source. You know, I mean, it may be at a staff meeting. It sounds a little bit corny, but if you peeled off $10, $20, $30, $40. Here you go, Susie. Here’s $40 for you. I appreciate those four referrals. And the old die-hard in the office who doesn’t think they have to refer because it’s not a part of their job, they see that $40 going across the table, even they start to cave in and think, well, maybe, maybe I could too, that that would buy me a few lunches. So maybe, I should refer so I feel like number one for the staff. It just should be a part of your job. They should be evaluated against this.
And number two, whether you give them an incentive or not, I think it really depends on if your team is motivated because we do talk about incentives in some of our other webinars that we’ve done, if they’re motivated to change their behavior, to try to get that incentive. But I will tell you, I have seen it in the past. When people see that money has gone across the table, Susie’s getting another 50 bucks this month. She’s getting another $60 this month. And the doctors just hand her cash. Even the hardened person who thought they would never refer realizes maybe that isn’t such a bad thing. So for patients always there has to be the incentive. And the incentive doesn’t have to be any more than just thanking them and sending them a card or perhaps giving them a small gift. I recommend if you have like a coffee cup and you have some Hershey kisses and maybe a candy bar and you wrap it in cellophane and put a bow on it, anything with cellophane and a bow on. And it always seems like a nice gift, but you could just have those in the office. And when somebody shows up who had been referring to you, you could just hand it to them. And they love it. They just love it. So, that’s what I would say about incentives.
Alex Yeah. I like how you mentioned that referrals should be part of the job. I mean, they should be there. That is something that they love. I mean, like you said, if they found a great price at Best Buy, they’re going to let everybody know about it. They have a bigger issue if there’s some hesitation to refer. And then on top of it, if someone is consistently referring, provide an incentive, provide a thank you to that team member.
Now, how do we track all of this? How do we know if a patient was referred or not or or who to refer them? I mean, that’s important, too.
Larry Well, the easiest way to do that, it sounds like I always have a shameless plug for our systems, but we’ve designed them the way that we did for a reason. And I want to go right back to the Great Call(TM) Process. When we go to rapport, the easiest way to develop rapport with a stranger is to see what you have in common. And that’s by asking them, you know, who could we thank for telling you about our office? And so we find out how somebody learned about us right at that first phone call. It helps with the rapport, but it also helps with our marketing as well. And all the computer systems have a place to track recent referrals. And so when they say that they were referred by Mrs. Jones or Mrs. Smith, whoever it was, then we go to their record and we just enter that in there.
And so, at the end of the month, if you’re not doing it already, you should be reviewing your referral report. And so it’ll show you exactly who referred and most of the major systems will tell you how much productivity you have gotten. This is really important not just for personal referrals like this, but any kind of marketing campaign that you have. How did you find out about us? Google? You should have that as a referral source.
Alex So what would you suggest a team member say to encourage a patient to refer someone to the practice?
Larry I think one of the easiest things to say and everybody just has to practice it to make it their own. I don’t expect people to sound like me, but I think one of the easiest things to say is just ask them, you know, make yourself a little bit vulnerable.
“Ms. Jones have we lived up to your expectations? How are we doing here?”
I’m not afraid to ask that question because I know the people who are listening, their offices do a fantastic job. And so they would really enjoy getting the compliments and the praise that they get from their patients. And so I would ask them, have we lived up to your expectations? How have we’ve been doing? And I know that patient is going to say, you guys are great, I just love you. And so, again, it just goes right into, “
Thank you so much. We enjoy having you here as well. And we work really hard so that our patients can have the type of experience that you’ve enjoyed. And if you know anybody else who is looking to have any treatment done, we’d be happy to talk to them, we’d be happy to take just as good care of them.”
So it doesn’t have to be really complicated. Again, it’s an instance where here where I think you’re creating the opportunity for yourself. The worst thing that could happen is a patient says, Well, you know, Larry, I’m glad you brought that up because I’m not so happy about whatever you did last time. But you know what? Aren’t you glad the patient is telling you, as opposed to getting on Yelp and telling the world? You see what I’m saying? Like, we need to make ourselves a little bit vulnerable. Everybody’s afraid. Oh, my God. Oh, my God. What if they say something bad? Well, quite honestly, if they do have a negative comment to make, let’s hear it so we can improve. “Mrs. Jones, I’m certainly so glad that you brought this up and you let us know because we’re going to fix it. We’re going to take care of this for you.” And so then you get the opportunity again after you take care of whatever the issue is, you get to say, well, now that we’ve taken care of this, I’m wondering how are we doing now? And I know they’re going to say, well, you guys responded the way that I thought you would. You’re fantastic. I just love you. Well, you know what, Ms. Jones? You just keep that to yourself because we don’t want no, you know, you just tell them we’d love to have patients just like you.
Alex As always, if I had to pick one thing that I could do tomorrow in the practice to make a big impact, or an easy to implement impact, what would that be? What’s one thing I can do tomorrow?
Larry Well, I’d make the process easy for myself by when I go to the morning huddle and I look at the schedule, look at the one or two patients that I know I like, you know, like I make it easy for myself. Pick out a patient that I know I like and promise myself I’m going to encourage that person to refer somebody to our office. Start doing that every day. But you can do that tomorrow morning.
Alex That’s wonderful. And I also would like to say that a lot of what we covered here on referrals are in our online program. In a systematic process, we go into more detail. So you were referring to multiple courses, a patient experience course, a scheduling course where we go into referrals. So that’s a great resource for those that like to have systematic training online very easily, just 20 minutes a week. We’re the best in the business at that. Just let us know and we can certainly provide information on how to do that for your entire team and they can train systematicly with that as well as providing role playing.
Also, as I mentioned in the beginning, we have a live event coming up May 19th and 20th in South Florida. We’d love you to come hang out with us and see some great speakers. Larry will be there speaking. And lastly, just a little tease, because I’ve been editing this process and getting it prepared for all of you. We’re going to be launching in about a month or so our Insurance Freedom Coaching Program. And Larry is going to be one of our head coaches there to help you get off the reliance on insurance. If it’s something you’re interested in, or learning more on any of these topics, whether it be the online training program, the live event, insurance freedom, just contact us. Let us know. A
The post Supercharge Dental Patient Referrals appeared first on All-Star Dental Academy.
Our guest for this podcast is Dr. Todd Snyder.
Todd, a dentist, had made it his mission to help dentists remove barriers and fears so that they can implement new systems and skills to become successful. Learning how to break out of our comfort zone and create expansion in business and life.
In this interview, you will learn:
- The most common success barriers and problems dentists face
- How problems are different for seasoned dentists vs recent graduates
- How dentists can overcome concerns and fears
- How to train the mind for a success mindset
- What happens when mindset is not addressed properly
- Examples of Todd’s trifecta systems
ResourcesLearn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event
Subscribe to the Dental All-Stars Podcast:
Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180
Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP
YouTube: https://www.youtube.com/@Allstardentalacademy
About Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.
The post Systems for Success in Dentistry appeared first on All-Star Dental Academy.
How to improve case acceptance by lessening your need to hear “YES.”All-Star’s Founder and CEO Alex Nottingham JD MBA speaks with Shelly VanEpps, Dental Treatment Coordinator and All-Star Mastery Coach, about overcoming a common problem with patient communication and case presentation.
Alex and Shelly discuss:
- Definition of approval addiction
- Why so many doctors and team members suffer with approval addiction
- The easiest way to overcome approval addiction
- Permission statement
- Examples of a permission statement a team member might use
- How the doctor uses permission statements
- Patient reactions to the permission statement
- Success stories
ResourcesLearn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event
Subscribe to the Dental All-Stars Podcast:
Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180
Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP
YouTube: https://www.youtube.com/@Allstardentalacademy
About Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.
The post One Step to Overcoming Approval Addiction appeared first on All-Star Dental Academy.
Delegate to Boost Productivity!All-Star Dental Academy’s Founder and CEO Alex Nottingham JD MBA talks about the critical skill of Delegation – and how empowering your team will lead to more profits and more free time.
ResourcesLearn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event
Subscribe to the Dental All-Stars Podcast:Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180
Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP
YouTube: https://www.youtube.com/@Allstardentalacademy
About Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.
The post Delegation: How to Duplicate Yourself and Get More Done appeared first on All-Star Dental Academy.
Turbocharge your Productivity with DelegationIn this episode of Dental All-Stars, host Alex Nottingham talks about the art of Delegation.
ResourcesLearn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event
Subscribe to the Dental All-Stars Podcast:Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180
Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP
YouTube: https://www.youtube.com/@Allstardentalacademy
About Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.
The post Delegation: How to Duplicate Yourself and Get More Done appeared first on All-Star Dental Academy.
How to Improve Case Acceptance in Your PracticeIn this episode of Dental All-Stars, host Alex Nottingham sits down with Eric Vickery, President of Coaching at All-Star Dental Academy. Eric is a respected expert in practice management and case acceptance and has been delivering keynotes and training events all over North America since 2001. He will be joining us at the All-Star Practice Growth Summit on May 19th and 20th in South Florida to discuss practice management and how to resign from restrictive insurance plans. Tune in to gain insight from this veteran of the dental industry!
Key highlights[01:01] The biggest mistake offices make when it comes to case acceptance
[04:55] Removing friction in dentistry for case acceptance
[07:03] What offices need to realize to improve case acceptance
[13:07] Focussing on the “90-5-5” rule
[15:05] Main reasons patients may object to treatments
[17:53] What you can do in your practice tomorrow to improve case acceptance
[20:04] How to get the patient to move forward with case acceptance
[24:50] Eric talks about the growth summit and his coaching team
[26:58] Who should attend the Growth Summit in May?
Notable Quotes* What we have to realize is that every profession has some sort of sales in it. * The goal that we have is to help patients get healthier faster. * We have to help the patient understand that the things that we’re doing are preventing painful, bigger problems like an abscess, a root canal, missing tooth, broken tooth, all those things. * The patient is wondering, “why would I need to do this? I’m not feeling anything.” And if you don’t know how to address that, it becomes “because I said so” dentistry. * People buy for their reasons, not your reasons. And people don’t buy a solution to a problem they don’t perceive to be. * 95% of our attention, focus, or guidance has to be on the diagnosis, the condition, and the consequences. * When people buy into the diagnosis and what’s happening, they’ll be more likely even to ask you for the solution and say, “well, doctor, what do I need to do to fix it?” * Instead of telling, focus on asking. When you tell people what to do, it creates a bad taste in their mouths, but when you’re asking, it feels like they are along for the ride, making the decisions, and they’re in control of that process. * Your communication skills are your case acceptance skills.
ResourcesLearn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event
Subscribe to the Dental All-Stars Podcast:Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180
Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP
YouTube: https://www.youtube.com/@Allstardentalacademy
About Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.
About Eric Vickery:Eric Vickery is All-Star’s President of Coaching. He holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.
The post The 95/5 Rule of Dental Case Acceptance appeared first on All-Star Dental Academy.
I’m joined by a true star in the dental industry, Chris Cuadros from Crossroads Tax Advisors. Chris and his team are experts at helping dental professionals succeed, bringing modern accounting solutions and business technology to the table to help create real-time financial success. We’re so happy to have him joining us at the All-Star Practice Growth Summit in May, where he’ll be sharing his advice and insights on accounting and tax issues for dental professionals.
Key Highlights[00:16] Introducing Chris Cuadros
[01:00] Crossroads background
[03:28] Why dentists need a dental-specific CPA
[05:47] Necessary tax compliance elements for dentists
[10:53] Accounting as the language of business
[14:44] Using modern technology to make accounting easy for everyone
[16:26] Biggest issues in tax and accounting in dentistry
[17:41] The benefits of working with a dental-specific accounting firm
[20:47] How coaching and consulting enhance business success
[22:03] The one thing you can do today to improve your tax savings
[24:30] Where to learn more about Crossroads and Chris
Notable Quotes [01:34] Dentists are good folks; they just need help because you don’t get business courses in dental school. – Chris * [07:13] You have to figure out where the money’s coming in, where it’s going out, and where there are some opportunities to improve overhead. – Chris * [11:40] Having KPIs that have KPIs is just like having x-rays and not knowing what to do with them. And being educated to make decisions based on the KPIs is very important. – Alex * [13:10] A very bad lawyer is one that represents themselves. – Alex * [14:27] You can still run your business like a business and provide amazing customer service and a great patient experience.- Alex * [18:18] Typically, our first-year client will have a 6% increase in revenue and an 8% to 10% increase in profits with an average of 212% increase in retirement savings. – Chris * [20:55] Success is a culmination of multiple decisions. And the better decision you can make, the better off you’re going to be. –Alex*
ResourcesLearn more about Crossroads Tax Advisors:
Website: https://crossroadstax.com/
Email Jason Hite: infocrossroadstax.com
Call: (317) 884-3136
Learn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event
Subscribe to the Dental All-Stars Podcast:Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180
Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP
YouTube: https://www.youtube.com/@Allstardentalacademy
About Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his JuAboutris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.
The post Making “Cents” of Dental Accounting appeared first on All-Star Dental Academy.
Welcome to Dental All-Stars Podcast. Today’s guests are Eric Hubbard and Andre Santos, the co-founders of Pain-Free Dental Marketing. Eric brings a wealth of strategic marketing experience from his time in the Fortune 300, while Andre has developed a career in marketing built on a software engineering background. The pair have already provided marketing services to hundreds of dental practices across the globe, utilizing the same methods they employ with their large business clients to help dentists grow their practices.
Tune in to hear Eric and Andre discuss why you need marketing, differentiating it from advertising and avoiding the ‘pay and pray’ approach. They will also examine the latest trends in digital marketing, such as TikTok, YouTube, and YouTube Shorts, and provide you with one actionable tip for your dental practice that you can implement immediately.
To discuss this topic in greater detail, Eric and Andre will join us at the All-Star Practice Growth Summit on May 19th and 20th in South Florida.
Key Highlights[00:15] Introducing today’s guests
[01:58] How do you know that marketing is right for you?
[04:06] The two factors that go into the success of marketing
[06:55] Investing in a culture development for efficient marketing
[08:41] The “Pay and Pray” concept
[12:44] Some common problems in marketing and advertising in dentistry
[20:38] Current marketing trends and how to utilize them
[24:15] The power of YouTube shorts
[27:35] Work with people that know what they’re doing
[29:48] The All-Star Dental Academy Practice Growth Summit: What Andre and Eric will be speaking about
[32:10] One tip to put into play tomorrow for marketing your dental practice
Notable Quotes* No amount of marketing will work if your phones aren’t being answered well. – Andre Santos * Marketing is much more about playing poker, making sure you have a good team and you’re consistent, and making sure you’re surrounding yourself with the culture and the operations. – Eric Hubbard * If you just want to hire a marketing company to go do some work and get a report once a month, I think there are some great companies out there. We’re just not for. – Eric Hubbard * If you try to please everyone, you end up appealing to no one. – Andre Santos * The more you discount your dentistry, the more you cheapen your product and your brand, and the more difficult you’ll be in acquiring the higher-end treatments. – Eric Hubbard * T the biggest change between two years ago and today is that the offices and the dentists need to be comfortable with creating content with their marketing team. – Eric Hubbard * Before you spend any money on marketing companies or anything like that, go hire a photographer, even if it’s your family photographer, to get some pictures of you. Get some pictures of your team and pictures of you in the office, and put those things on your website. Put those things on your social media. Andre Santos
ResourcesConnect with Eric and Andre:Website: painfreedentalmarketing.com
LinkedIn:Eric: https://www.linkedin.com/in/eric-hubbard-b152212
Andre: https://www.linkedin.com/in/andrelsantos/?locale=pt_BR
Learn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event
Subscribe to the Dental All-Stars Podcast:Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180
Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP
YouTube: https://www.youtube.com/@Allstardentalacademy
About Pain Free Dental MarketingOur Digital Marketing Agency For Dentists began with one question from a curious dentist: “What are you working on?” While waiting in a chair for his annual exam, Eric was on his laptop, wrapping up a digital marketing strategy for a Fortune 300 company. A conversation ensued, resulting in the dentist asking Eric another question; “How can I get this for my practice?”
Eric, Andre, and their team successfully applied the same methodologies they used for large marketing companies to quickly grow the practice. The dentist was ecstatic and happily referred us to all of his dentist friends. We knew we had something special and began to grow the team in order to make sure all of our clients achieved similar results through a high level of service. Our dental marketing agency was born.
Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.
The post Stand Out From The Crowd with Dental Marketing appeared first on All-Star Dental Academy.
*All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with Pain Free Dental Marketing’s Eric Hubbard.*
Build a Culture that Surprises and Delights Your Team
Alex and Eric talk about the benefits to the organization when there is a culture that supports employees, and how to nurture such a culture.
About Pain Free Dental MarketingOur Digital Marketing Agency For Dentists began with one question from a curious dentist: “What are you working on?” While waiting in a chair for his annual exam, Eric was on his laptop, wrapping up a digital marketing strategy for a Fortune 300 company. A conversation ensued, resulting in the dentist asking Eric another question; “How can I get this for my practice?”
Eric, Andre, and their team successfully applied the same methodologies they used for large marketing companies to quickly grow the practice. The dentist was ecstatic and happily referred us to all of his dentist friends. We knew we had something special and began to grow the team in order to make sure all of our clients achieved similar results through a high level of service. Our dental marketing agency was born.
Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.
The post Build a Culture that Surprises and Delights Your Team appeared first on All-Star Dental Academy.
*All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with All-Star’s Director of Hiring and VP of Coaching Robyn Reis.*
In today’s fast-paced business world, it’s more important than ever to ensure your team is engaged and thriving in the workplace. Disengaged teams can lower productivity and morale, making it difficult to succeed on a larger scale. In this podcast, we’re talking about how to foster an environment in which your team can thrive.
Our guest is Robyn Reis, director of hiring and VP of Coaching at Allstar Dental Academy, who has experience guiding hundreds of practices in the areas of administration, marketing, HR, hiring, and team culture.
Robyn will take us through what it means to Thrive at Work and why it’s important to practice success. We’ll also discuss what steps you can take to start engaging and motivating your team right away. Finally, Robyn will give you one simple thing you can do tomorrow that will make a big difference in the workplace environment. By the end of the podcast, you’ll have a better understanding of how to create a thriving workspace that both you and your team will look forward to every day!
Key takeawaysTimestamps[00:10] Introducing today’s topic and guest
[02:19] What does thriving at work mean?
[03:46] Why is this important for the dental team?
[06:02] Work-life Balance: Make the Most of Your Precious Time
[14:32] How the office environment and your coworkers affect your ability to thrive
[18:38] Why is investing in your team important?
[26:12] What is All-Star Hiring?
[30:17] What’s the one thing you can do tomorrow in your workplace to become more engaged
Notable quotes* Thriving at work means enjoying the people we work with, enjoying the work we’re doing, having opportunities for growth and learning, and being energized and motivated by the actual meaningful work we do. * When you work in an environment that you’re energized with and are motivated by, you tend to have less stress. * Gallup just came out with a report saying that three-quarters of the workforce is disengaged. * We have to get okay first for the patients to be okay. * As a leader, you have to make those investments in the team. And it’s not just financial, but also time. * If you think good employees are expensive, try bad employees.
ResourcesLearn more about the All-Star Practice Growth Summit: https://www.allstardentalacademy.com/live-event
Subscribe to the Dental All-Stars Podcast:
Apple Podcasts: https://podcasts.apple.com/us/podcast/dental-all-stars-dental-practice-training-systems/id887322180
Spotify: https://open.spotify.com/show/7CAKkvNddKTuRK1pmfAbDP
YouTube: https://www.youtube.com/@Allstardentalacademy
Robyn ReisRobyn is the Director of Hiring and VP of Coaching at All-Star Dental Academy. She is also a certified HR consultant with Bent Ericksen & Associates and guest faculty at The Pankey Institute. She helps hundreds of practices with practice administration, marketing, HR, hiring, and team culture.
Alex Nottingham JD MBAAlex is the CEO and Founder of All-Star Dental Academy®. He has authored the dental practice game-changer book “Dental Practice Excellence” and co-wrote a bestselling book with Brian Tracy. Alex has shared the stage with Michael Gerber (the author of “The E–Myth Revisited”), and lectures nationally and internationally to prestigious dental organizations. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.
The post Thriving at Work: How to Engage a Disengaged Team appeared first on All-Star Dental Academy.
*All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with All-Star’s Head Instructor and Lead Consultant Larry Guzzardo about how to get your patients to stop canceling their appointments*.
- What is the effect of cancellations on a practice?
- Why do they happen?
- How do you fix them?
Larry is the Head Instructor & Lead Consultant at All-Star Dental Academy. He is also a faculty member at the Dawson Academy. Larry speaks nationally and internationally on practice management.
Larry will be joining us at The All-Star Practice Growth Summit on May 19 & 20 in South Florida to discuss this topic.
Listen to your favorite podcast service!
The post CANCEL Cancellations: Get Patients To Happily Show-up On-time appeared first on All-Star Dental Academy.
*All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA is joined by Ken Hardison, the Millionaire Maker*. Alex speaks with Ken about a strategy for meetings that boosts productivity and can lead to doubling your profits.
About Ken Hardison:
Ken Hardison is known as the “Millionaire Maker” for a reason – having helped lawyers across the country double, triple, or quadruple their law practices and income. Ken is the Founder of PILMMA, Personal Injury Lawyers Marketing and Management Association, dedicated to helping lawyers learn the critical strategies to success. As a trusted advisor, consultant, coach, and Mastermind mentor, Ken has coached lawyers to greater success time and time again.The post 4 Steps to Million Dollar Meetings (That Don’t Suck) appeared first on All-Star Dental Academy.
*All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA is joined by investment expert Tae Kim of Financial Tortoise*.
Alex speaks with Tae about how “slow and steady” investing strategy keeps your investing easy to manage.
About Tae Kim:Tae Kim is the founder of Financial Tortoise, a YouTube channel focused on getting rich slowly. Slow and steady is the name of the game and he firmly believes in this mantra. He creates weekly content about personal finance, investing, and building wealth slowly.
Click here to learn more about Tae Kim and Financial Tortoise
Download our FREE eBook – Dental Practice Excellence – 3 Steps to an All-Star Practice. We explore how minor changes in your approach to training on phone skills and scheduling, and the positive impact training has on your employees will help you take your practice productivity to pre-pandemic levels.
Listen Now!
The post Simple Investing Strategies for Dentists That Guarantee Financial Independence appeared first on All-Star Dental Academy.
*All-Star Dental Academy President of Coaching Eric Vickery is joined by financial advisor Ross Brannon of Strategic Wealth Specialists*.
Eric speaks with Ross about how dentists can overcome financial challenges in the practice and in their personal lives.
About Ross Brannon:Ross Brannon is a Financial Advisor. Have no burden of worrying about achieving your financial dreams and goals. He has specialized approaches to financial planning for dental professionals for issues and challenges working on personal and business wealth.
Click here to visit Ross’ podcast Financial Flossing on Youtube.
Download our FREE eBook – Dental Practice Excellence – 3 Steps to an All-Star Practice. We explore how minor changes in your approach to training on phone skills and scheduling, and the positive impact training has on your employees will help you take your practice productivity to pre-pandemic levels.
Listen Now!
The post Overcome Financial Challenges appeared first on All-Star Dental Academy.
All-Star Dental Academy President of Coaching Eric Vickery is joined by Dental HR experts Alan and Adrienne Twigg of Bent Ericksen & Associates. Eric speaks with Alan and Adrienne about effectively leading your team and maintaining a healthy office culture. About Alan and Adrienne Twigg: Adrienne Twigg is co-owner of Bent Ericksen & […]
The post Podcast: Leading Your Team and Office Culture with Bent Ericksen & Associates appeared first on All-Star Dental Academy.
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA is joined by Guided Focusing Coach Sandy Jahmi Burg. Alex speaks with Sandy about the mental/emotional techniques of Guided Focusing and how the practice can lead to a more effective and fulfilling life. About Sandy Jahmi Burg: From Sandy’s website: I am committed heart […]
The post Podcast: Focusing with Sandy Jahmi Burg appeared first on All-Star Dental Academy.
All-Star Dental Academy President of Coaching Eric Vickery is joined by Master Leadership Coach Matt Klutz. Eric speaks with Matt about developing a strong team and a culture of success. About Matt Klutz M.A.: Matt has over a decade of experience in Neuropsychology and cognition, blending business acumen and cognitive training together to create […]
The post Podcast: Leadership Coaching with Matt Klutz appeared first on All-Star Dental Academy.
All-Star Dental Academy President of Coaching Eric Vickery is joined by Pain Free Dental Marketing Founders Eric Hubbard and Andre Santos. Eric and Andre speak with Eric about common challenges and solutions for dental practice marketing. About Pain Free Dental Marketing Our Digital Marketing Agency For Dentists began with one question from a […]
The post Podcast: Pain Free Dental Marketing, Eric Hubbard and Andre Santos appeared first on All-Star Dental Academy.
All-Star Dental Academy President of Coaching Eric Vickery is joined by Dr. Amir Larijani. Eric and Dr. Larijani look at techniques to improve your success with presenting large or complex cases to patients. About Dr. Amir Larijani: Dr. Larijani has been practicing cosmetic, implant and family dentistry in Orange County for over 23 years. […]
The post Podcast: Large Case Acceptance with Dr. Amir Larijani appeared first on All-Star Dental Academy.
All-Star Dental Academy President of Coaching Eric Vickery is joined by Dr. Rick Simcock. Eric and Dr. Simcock look at strategies for raising the level of excellence in your practice. About Dr. Rick Simcock: Dr. Simcock was raised in Walla Walla, Washington and graduated college from Walla Walla College, Washington in 1993. Following college, […]
The post Podcast: Elevating Excellence with Dr. Rick Simcock appeared first on All-Star Dental Academy.
All-Star Dental Academy President of Coaching Eric Vickery is joined by Dr. Cody Calderwood. Eric and Dr. Calderwood look at strategies for developing sustainable success. About Dr. Cody Calderwood: Dr. Cody Calderwood received his bachelor’s degree from Brigham Young University and his DDS degree from the University of Maryland school of dentistry. He is […]
The post Podcast: Creating Sustainable Success with Dr. Cody Calderwood appeared first on All-Star Dental Academy.
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Jerry Gray. Eric and Dr. Gray look at strategies for practice success. About Dr. Jerry Gray: Dr Jerry Gray graduated from Univ. of Iowa College of Dentistry in 1996. He then obtained a certificate in Endodontics and a Master’s degree from Saint […]
The post Podcast: Creating a Successful Practice with Dr. Jerry Gray appeared first on All-Star Dental Academy.
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. William Lopez. Eric and Dr. Lopez look at strategies to success with a fee-for-service business model. About Dr. William Lopez: Dr. William Lopez was born in Atlanta. His father is Cuban and his mother was from Georgia. He received his undergraduate degree […]
The post Podcast: Success with Fee-For-Service with Dr. William Lopez appeared first on All-Star Dental Academy.
All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA is joined by Dentists who Invest founder Dr. James Martin. Alex and Dr. Martin look at strategies to achieve financial security. About Dr. James Martin: Dentists Who Invest is a community group founded by James Martin in 2020. This group seeks to empower dentists […]
The post Podcast: Dentists who Invest with Dr. James Martin appeared first on All-Star Dental Academy.
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Ron Rotem. Eric and Dr. Ron look at how a dental practice can operate without reliance on dental insurance. Discussion Questions: Was there a time you participated with insurance? What were you thinking during the years of heavy PPO participation? If you had […]
The post Podcast: Insurance Freedom with Dr. Ron Rotem appeared first on All-Star Dental Academy.
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Mike Kobliska. Eric and Dr. Mike look at how Dr. Mike moved away from insurance with a peek at revenue and collections over the transition period. Discussion Questions: What was your time like during the years of heavy PPO participation? What did you […]
The post Podcast: Resigning from Insurance with Dr. Mike Kobliska appeared first on All-Star Dental Academy.
YOUR PRACTICE IS HEMORRHAGING MONEY FROM POOR NEW PATIENT CALL CONVERSION Hi, and welcome to this special series on Unlocking Hidden Profits from your dental practice. Our goal with this series is to show you a number of different ways that you can extract more profit out of your business without dramatic change. In this […]
The post Unlock Hidden Profits. Part 1: Poor New Patient Phone Call Conversion appeared first on All-Star Dental Academy.
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Brian Nilges. Eric and Dr. Brian take a close look at his journey from insurance dependence to insurance independence. They talk about what worked, what could have gone better, and where things are today. Questions we will discuss: What were you thinking during […]
The post Podcast: Insurance Independence with Dr. Brian Nilges appeared first on All-Star Dental Academy.
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Ted Cole, inventor and Founder of UV Angel., and Dr. Linda Lee, Chief Medical Affairs & Science Officer with UV Angel. Eric and his guests discuss the development of UV Angel and its utility in healthcare for infection and pathogen control. Questions we will […]
The post Podcast: Infection and Pathogen Control in Healthcare, with Ted Cole of UV Angel appeared first on All-Star Dental Academy.
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Dr. Gregg Raymond and Karen Raymond. Eric and the Raymonds discuss strategies to move a dental practice to an insurance free business model. The Raymonds share insights into the benefits and challenges of this move. Questions we will discuss: Was there a time you […]
The post Podcast: Insurance Free Dental Practice with Dr. Gregg Raymond and Karen Raymond appeared first on All-Star Dental Academy.
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by the Digital Dentist Dr. Lorne Lavine. Technology in the dental practice has the power to streamline systems and improve treatment outcomes and the patient experience. But it has the potential to expose unsuspecting dentists to liabilities they may not consider. Listen to Coach Eric […]
The post Podcast: Protecting Your Practice From Ransomware and other Digital Threats, with Dr. Lorne Lavine, The Digital Dentist appeared first on All-Star Dental Academy.
All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Danielle McKinley of PCIHIPAA. They discuss HIPAA, vulnerabilities, and the benefits of simplifying HIPAA, PCI, and OSHA compliance for their dental practice. They discussed: Compliance changes practices should know about What’s a risk assessment? What are the most common HIPAA violations? How do practices […]
The post Podcast: Risk Mitigation and HIPAA with Danielle McKinley appeared first on All-Star Dental Academy.
*All-Star Dental Academy Lead Mastery Coach Eric Vickery is joined by Certified Financial Advisor Eric Miller, co-founder and Chief Financial Advisor of Econologic Financial Advisors.* They discuss how dentists can become more financially successful.
They discussed:
- How to Treat Your Practice Like an Investment
- How to Create Wealth Outside of the Practice
- Compensating Yourself
- How to Maximize the Value of Your Practice
- Planning for Exiting the Practice
Click below to watch on Youtube or at the bottom of the post to listen to the podcast.
About Eric Miller: Eric Miller has been in the financial planning industry for over 20 years. He is the Co-Owner of Econologics Financial Advisors and the Chief Financial Advisor. He has a degree from Capital University and is a Registered Financial Consultant® and licensed insurance agent. He takes pride in helping practice owners become the financial heroes of their own stories and has taken this passion to over 600 families in the past decade. During this time, he’s had over 15,000 conversations with practice owners regarding money, investing, practice expansion, practice transitions, taxes, asset protection, estate planning, and helping them shape their financial attitude toward abundance. Econologics Financial Advisors is an Inc. 5000 honoree for 2019 as one of the fastest growing companies in the US.
About Coach Eric Vickery: Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.
There are two main delivery systems that he utilizes, that of monthly coaching as well as virtual or on-site seminars. Through his coaching, Eric has helped improve offices with his practice monitoring systems. He is an expert on case acceptance, verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections and asking patients for referrals/reviews. Further, he has vast expertise in financial arrangements, third party financing and eliminating dependence on insurance.
Download our FREE eBook – Dental Practice Excellence – 3 Steps to an All-Star Practice. We explore how minor changes in your approach to training in phone skills and scheduling, along with the positive impact training has on your employees, will help you take your practice productivity to pre-pandemic levels and beyond.
Listen Now!
The post Podcast: Be the Hero in Your Financial Success Story with Eric Miller appeared first on All-Star Dental Academy.