Dental Suite 903-the podcast: Recent Episodes
Allison + Josh Bernstein
Welcome to Dental Suite 903 with Josh and Allison Bernstein. With 20 years as a fee for service practice under their belts they’ve seen it, done it and are here to share it all with you. Whether you’re a new dentist wondering how to build your practice, a seasoned professional struggling with the challenges of insurance or a front office manager wondering what the hell to say on those uncomfortable calls, they’ve got you covered. Stories, tips, solutions, all real, all unfiltered and all meant to help you reduce your stress, increase your profits and make your professional life much more rewarding.
In a world where dentists are obsessed with insurance guidelines, we're missing out on the 68.5 million adults in the U.S. who dont have any dental isnurance at all. Why not make catering to them a priority? After all, people without dental insurance also need care. You can give them the care they need while decreasing your involvement with insurance.
Dental teams are often afraid to talk about money, but it's crucial in both in-network and out-of-network offices. A clear and honest discussion about treatment costs is not only important but essentail as part of the informed consent process. Please, please, please get comfortable with having detailed conversations with your patients about money. It's better for you, for your team and most of all for your patients.
In an emerging world of big business dentistry, are production goals really serving the best interest of the patient? How about the best interst of the dentist?
Are discounts the right things to do when things are slow? Will discounts be a practice-builder or just a one-time visit for discounted services? Which camp are you in? Let's talk about it!
There's a BIG difference in in getting the shake-down for discounts and offering a discount through a membership plan.
- What about all those people without insurance?!?
++ Masterclass launch!
Don't just sit around wringing your hands while you're still with insurance...there's a lot you can do!
We can't overemphasize the importance of genuine customer service and first impressions. It is literally how we built our practice. And we do mean literally!
It's not enough to say you're out-of-network. It's all the the million little things that set you apart.
They need an SRP. Great, now you have to explain why. You also have to explain that their insurance probably won't pay for it. Never fear!
It takes a whole lotta work to chase down that $1,500 annual maximum. As a fee for service practice, we just aren't seeing it.
Going forward with our practices after this crazy s!#% storm.
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Our approach wasn't pretty, but dropping insurance was the best thing we ever did and we'd never EVER go back.
Stop competing on price: it's a race to the bottom! Dentistry is a service and you deserve to be paid for it.
Dentistry doesn't have to hurt! Millions of patients avoid the dentist due to fear and anxiety. Take away the pain component and you'll have a devoted patient base who wouldn't dream of going anywhere else.
Stop fighting it--until something else comes along, this is what we have to work with. May as well let Yelp go to work for you!