Insurance Post Podcast: Recent Episodes
Insurance Post
The latest news and views from the world of insurance.
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Post Podcast: How AI is being used to create more convincing scams, and how cyber insurance needs to evolve.
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Post Podcast: The Financial Conduct Authority is seeking to create a culture in insurance where people can speak up, challenge, and be confident the issues they identify will be investigated and addressed.
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Post Podcast: How insurers are scanning the horizon, spotting risks, and pricing services and products appropriately in an increasingly complex, interconnected world is the topic of the latest Insurance Post Podcast.
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Post Podcast: Why social housing providers should be prompted to update their insurance coverage and give accurate rebuild costs by conducting reinstatement cost assessments is the topic of the latest Insurance Post Podcast.
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What pushed up the price of electric vehicle insurance plus the steps providers are taking to ensure premiums are affordable is the topic of the latest Insurance Post Podcast.
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To find out who made it into the Top 10 of Insurance Post’s Power List for 2024, make sure you listen to the latest Insurance Post Podcast.
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Insurance has moved from parchment, to paper, to PDFs in the last few hundred years and Blueprint Two will hopefully help the sector transition towards frictionless processing, according to Rob Myers, operations director of the Lloyd’s Market Association.
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Martin Swann, MD at Jensten Insurance Brokers, said health warnings around use of AI are likely to appear in cyber insurance policy wordings sooner rather than later.
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Post Podcast: 2024 will be a corrective year for motor insurers as they move back towards profitability, industry experts have predicted.
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Ahead of the Cheltenham Festival, equine insurers explore how the sector helped horse owners when racing returned after the Covid-19 lockdown caused meetings to be cancelled.
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How insurers are supporting the switch from fossil fuels, providing cover for older windfarms and helping develop greener forms of energy is the subject of the latest podcast.
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Insurance is now having to compete with a whole new breed of companies like Deliveroo for fresh talent, according to Grant Clemence, chair of the QBE Foundation.
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As luxury goods prices are up 32% since 2019, the greatest Valentine’s gift brokers could give high-net-worth clients this year is to review their insurance needs.
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Insurers should brace themselves for the FCA kicking the tires of how well providers and brokers are adhering to Consumer Duty requirements in 2024.
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The news and views that shaped insurance in 2023, plus what can you expect from Insurance Post in 2024, are all revealed in our final video podcast of the year.
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In the latest Insurance Post Podcast, Vesanto said 6% of properties in Great Britain are at risk of subsidence, but that is going to increase to about 20% by 2080.
Moving forward, he said it was vital that insurers understand the risk of a property, rather than at a postcode, level to grasp how to respond to the greater risk of subsidence caused by climate change.
Vesanto said: “Last year, we had over £200m of subsidence losses off the back of the hottest year on record in the UK. We don’t have to look far to see what might be in the future. If you walk across the pond, in France, that same kind of heatwave caused over £2.5bn of subsidence losses.
“Understanding these risks is something insurers can do with precision underwriting. They need to start preparing for this today.”
Resilient property stockFellow podcast guest Laura Evans, chief actuary of Flood Re, said her organisation is working with policymakers on considerations for planning and permissions to ensure the property stock in the UK is resilient to climate change in the future.
As the 2023 United Nations Climate Change Conference – more commonly referred to as COP28 – kicks off in Expo City, Dubai, on 30 November, Glyn Brookes-Humphrey, director of regional operations at Woodgate & Clark, agreed that insurers are finally collaborating to make properties more resilient to flooding and subsidence to keep claims costs as low as possible.
Affordable adequate coverThe trio also examine how the industry is working together to make sure adequate cover is affordably available for the increased risk to property and livelihoods.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the Insurance Post Podcast to listen to anytime, anywhere you want to.
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Reflecting on the regulatory action and economic climate that shaped the sector in 2023, Sarah Ouarbya, financial services consulting partner at Mazars, said the Consumer Duty had forced insurers to review their product book, do a bit of spring cleaning and axe some policies.
Ouarbya added that the Consumer Duty, plus the cost-of-living crisis, had also resulted in innovation when it comes to simpler, digital, online products.
When asked by Insurance Post Podcast host Scott McGee had the Consumer Duty created better value for customers, she responded: “It provides different value. People get less, but hopefully the essential coverage they need.”
Ongoing impact of inflationWhen it comes to the ongoing impact of inflation, Martyn Matthews, vice president for personal and commercial lines for the UK & Ireland at LexisNexis Risk Solutions, said higher premiums for customers was a trend that is likely to continue.
Matthews said: “Even though inflation might start to drop, there is still going to be a period of time before insurers can react to that and bring prices back down.”
Rory Yates, senior vice president of corporate strategy at technology platform EIS, agreed that inflation is a long-term problem for the industry that the regulator was likely to kick the tires of: “Claims inflation has outperformed inflation. There are wider supply chain issues that aren’t going away. Insurers are going to have to address this long term.”
Looking ahead to 2024Looking ahead to what is likely to shape the insurance industry in 2024, regulation and compliance consultant Branko Bjelobaba said reduced supply of affordable insurance for certain sections of society will become a growing issue that the government may need to address.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the Insurance Post Podcast to listen to anytime, anywhere you want to.
To download the episode, go to your podcast provider of choice (Apple, Google, Samsung, Spotify, Audible, etc) and search for Insurance Post.
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In the latest Insurance Post Podcast, Patel said AI was already being used by insurers for risk assessment, data analysis, automatic population of firms, predictive modelling, product design and some personalisation of cover.
She said: “At Aurora, we are one of the first lead algorithmic underwriters in the SME space. "Where we are different from others is we algorithmically underwrite the medium space, mid-sized businesses that have traditionally been underwritten.
Algorithmic underwriting and humans“Although we don’t have underwriters in the process, we do have risk assessments and portfolio managers continually monitoring the portfolio, tweaking the algorithms, and you do need that human in the loop.
"You won’t ever have a situation where you have got an insurer solely run by a machine with no human in the loop.
Rory Yates, senior vice president of corporate strategy at technology platform EIS, said having a human keeping an eye on things is essential.
Chris Kitchener, vice president of product management at Applied Systems, said he could not discount the existence of an AI insurer without a human in the loop at some point – but at the moment the technology is continuing to evolve.
Vendor perspectiveFrom a vendor perspective, Kitchener said the evolution of AI is accelerating with hackathons and applications that are being created for the insurance industry.
He explained: “It is so easy for us to get enamoured by the word AI. It is only valuable as part of a connected intelligence system. The value is as a co-pilot to what we do every day. It is about augmented intelligence.”
The trio also examine the limitations of the current AI technology, plus the risks and rewards associated with embedding this technology in the insurance value chain in the future.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the Insurance Post Podcast to listen to anytime, anywhere you want to.
To download the episode, go to your podcast provider of choice (Apple, Google, Samsung, Spotify, Audible, etc) and search for Insurance Post.
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In the latest Insurance Post Podcast, Sicsic, managing partner of Sicsic Advisory, said embedded insurance has been around for a long time with travel and white good, but technology has widened the range of types of cover that can be sold in this way.
However, he flagged that, with this type of cover, checks need to be made so consumers understand what they have purchased.
Sicsic said: “Do people really understand that they are purchasing an insurance product, and does it meet their needs?
Double cover“The classic issue we have seen over the years is having double cover. You are purchasing a new policy, but have it already covered in your main policy. I would call it mis-purchase. You mis-buy by not exactly understanding the cover you are getting, and then get a bad surprise at the point of claim.”
Sicsic is joined on the podcast by Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, who outlines the pros and cons of embedded insurance, and the steps to take to make sure seamless selling doesn't result in consumers sleepwalking into the wrong cover.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the Insurance Post Podcast to listen to anytime, anywhere you want to.
To download the episode, go to your podcast provider of choice (Apple, Google, Samsung, Spotify, Audible, etc) and search for Insurance Post.
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Speaking during the latest Insurance Post Podcast, Grant said this autumn we will see the Stonegate and various eateries appeals looking at aggregation, the increased cost of working and furlough.
Grant said: “I think furlough is the really big one here. It is the one with big financial implications, but, equally, it is a Marsh resilience wording. Will that translate across to policyholders on other wordings? We will have to see.”
On the impact that these ongoing cases have had on the industry’s reputation, Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, said customer satisfaction for business interruption since the Covid-19 lockdowns have been a few percentage points lower than for other types of insurance.
Consumer perceptionsHowever, Connell said the Financial Conduct Authority’s test case had drawn something of a line under things in terms of consumer perceptions.
The FCA argued for policyholders that the 'disease' and 'prevention of access' clauses in the representative sample of 21 policy types provide cover in the circumstances of the Covid-19 pandemic, and that the trigger for cover caused policyholders’ losses.
In January 2021, the Supreme Court ruled that cover may be available for partial, as well as full, closure, and for mandatory closure orders that were not legally binding.
The judgment brought to an end legal arguments under 14 types of policy issued by six insurers, and a substantial number of similar policies in the wider market that the FCA claimed would lead to claims being successful.
Claims and litigationConnell said: “What is pre-occupying SMEs now is speed of claims and delivering on claims. That goes back to issues that payments aren’t being made because litigation is going on for so long.”
The duo also discuss whether a rebrand is required, how insurers have changed this type of cover, and the ways brokers have adapted the nature of conversations they have with policyholders to make sure BI insurance is fit for purpose.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the Insurance Post Podcast to listen to anytime, anywhere you want to.
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Kajal Vakas, senior vertical manager for claims for the UK & Ireland at LexisNexis Risk Solutions, said her organisation took 150,000 of an insurer’s first party records and ran a check on email addresses to look for past links to fraud.
Vakas said that 1% of those records had a high-risk score, which showed they had been seen as being fraudulent when it came to previous claims.
Fraud indicatorsShe said: “Email address is a great indicator of potential risk of fraud that can also help us understand where there might be an account takeover, a synthetic identity, or fraud ring taking place or links to historic claims.”
During the podcast, Neil Grimes, claims director of Clear Group, Garry Slater, group director of investigations for Claims Consortium Group, and Sarah Durkin, head of counter fraud at Woodgate & Clark, explored the approaches taken by claims handlers, adjustors and law firms to identify fraud and secure a conviction.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the Insurance Post Podcast to listen to anytime, anywhere you want to.
To download the episode, go to your podcast provider of choice (Apple, Google, Samsung, Spotify, Audible, etc.) and search for Insurance Post.
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In the latest Insurance Post Podcast, Carey said the watchdog was on the prowl for “many different reasons” including the Consumer Duty requirements relating to fair value that were introduced earlier this year.
She said: “The pet insurance market is unique in that customers generally don’t shop around. They don’t switch products. When they get a pet, they are recommended very few insurance brands to go with.
“Once they have gone with an insurer, they are stuck. It doesn’t matter how much they are paying and whether they have the right cover, you can’t go and switch your policy two years later because you are only going to end up paying more.
“You’ve only got four types of policy on the market, one of which is probably the only one that meets consumer needs and delivers good outcomes. Why are there three types of products in the market that could leave customers in financial detriment?
“There are lots of questions to answer and I think the FCA is only just learning about the problems that exist.”
The pet insurance market is unique in that customers generally don’t shop around. They don’t switch products. When they get a pet, they are recommended very few insurance brands to go with. Once they have gone with an insurer, they are stuck.
John Gaynor, commercial director of Procurato Limited, said being able to access data to demonstrate whether good customer outcomes are being delivered to pet insurance policyholders will be essential when the watchdog comes a calling.
Jonathan Purvis, policy adviser in the Association of British Insurers’ general insurance team, agreed that the Consumer Duty created challenges for pet insurance providers but pointed out many are adapting by creating cover that can help owners avoid a claim.
On a happier note, David Scott, sales consultancy manager at Crif, said there is still a low percentage of animals insured so there are plenty of opportunities for providers to grow their business by connecting with vets, policyholders, and utilising wearable technology in the next year.
In the podcast, which was recorded back in September, Carey, Purvis, Scott and Gaynor reflect on what is pushing up pet insurance premiums, how the Competition and Markets Authority review of veterinary service costs could impact the sector plus the type of improvements being made to the claims process.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the Insurance Post Podcast to listen to anytime, anywhere you want to.
To download the episode, go to your podcast provider of choice (Apple, Google, Samsung, Spotify, Audible, etc) and search for Insurance Post.
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In the second of two specially recorded podcasts to mark the ninth Dive In festival, Aviva’s Jonny Briggs and the ABI’s Liisa Antola share what insurers can do to achieve inclusive innovation.
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Specialist Risk Group’s Clare Lebecq and Davies Academy’s Carolyn Blunt talk about what their businesses are doing to create a culture of inclusive innovation.
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In the latest episode of the Insurance Post Podcast, titled Challenges and opportunities facing electric vehicle insurers, Distefano said entering the UK insurance industry makes sense for Tesla given the volume of driving data the manufacturer has access to.
Distefano said: “Tesla is dominating the UK market. What I am more interested in is how the [insurance] industry will respond to this. Challenge and competition drive innovation. We’ve got to think about the customer. Just look at the banking sector after the rise of fintech.
"I welcome the kind of stimulation that Tesla’s positioning provides the market.
"Insurance, as an industry, has access to a wealth of data and it is about time [that] we started to think differently about how we use the data to enhance the customer experience and our offerings.”
In pole positionDistefano, who spoke at Insurance Post’s Motor & Mobility event at Mercedes Benz World in Weybridge, Surrey on 13 June, added: “I wish Tesla great success. As car technology evolves quickly and becomes more available, I think insurers will be well positioned to compete as we move forward.”
His views were supported by fellow podcast guest Kevin Ryan, senior industry analyst for insurance at Bloomberg Intelligence, who said that whatever Tesla gets round to doing in the UK will be supported by the insurance sector.
Ryan explained: “If you are into making cars in China you aren’t into underwriting in the UK or anywhere else. They are going to have to have a dialogue with the industry. They will also buy a lot of reinsurance when they get going, I suspect.
“They will have help and that will enable the industry to have a good look through what they are doing, and right now get some expensive risks off the book if they come along and take a large chunk of that business.”
Repair network
Kieran Fisher, leader of the ongoing development of Percayso’s vehicle data insight proposition, said most Teslas on the road today are less than five years old and, if they are in need of repair, they go to an approved repairer.
As Teslas become more mass market, Fisher said if the manufacturer wants to keep everything within the company’s own repair network that is going to push costs up and insurance costs up.
Fisher said: “I still think there is scope there for mass market, for people to shop around, and some fair competition.”
The trio, who are joined by Niall Edwards, partner of law firm Kennedys, also examine cover for the growing number of electric vehicle motorists, what is driving EV claims inflation plus how insurers and manufacturers are working together to understand driver behaviour and price policies accordingly.
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In the latest episode of the Insurance Post Podcast, titled ‘Multi-occupancy buildings insurance after Grenfell’, Laura Hughes, general insurance policy manager at the Association of British Insurers, said through the risk-sharing scheme the industry is playing its part in making tower blocks safer and cheaper to insure.
Hughes added: “One of the real problems we have seen with some of these buildings is the fact that the capacity, or exposure, insurers are willing to take on is relatively limited and, therefore, we have seen layering of different insurers providing cover for a certain level of that building.
Associated costs“We have seen [that] some of the associated costs of that layering type scheme has seen significant cost for the insured, and, ultimately, the leaseholders who then see those cost premiums passed on. What the scheme is doing is looking to increase the capacity so there is no longer that need for the layering of capacity for each building.
“I am not going to lie to you – it is a significant market intervention, and it has been extremely hard work. Our members have been consistently throughout the past year working hard to get this scheme up to speed.
“We have been working with McGill & Partners that are leading the development of this specialty scheme. It is important to know that it is only going to be a short-term, time-limited scheme.
"Ultimately, we are looking to create a sticking plaster while remediation work takes place.
“It has been complex. There has been a lot of competition law we have needed to take into account, but we are really pleased with the way it has been developing.”
Hughes is joined on the podcast by Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, who reflects on whether HM Treasury and the Financial Conduct Authority could shake up the rules for how insurance brokers get paid as a result of concerns about the cost of buildings insurance to residential leaseholders and other property owners of multi-occupancy buildings.
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In the latest episode of the Insurance PostPodcast, titled What is driving M&A activity in insurance, Blanc said there were demographic challenges regarding men leaving businesses in their late 50s and early 60s who are struggling to figure out how to exit the market.
He added that there were also businesses, which were struggling to grow, that were seeking buyers: “There is quite a flush of brokers that have just stopped growing and are struggling to work out how to grow without investment.”
Economic environmentDuring the podcast, Alistair Hardie, group CEO of Jensten Group, said the economic environment of the past couple of years has resulted in a lot of brokers considering selling their business this year.
Blanc and Hardie were joined on the podcast by Martyn Mathews, vice president of personal and commercial lines at Lexis Nexis Risk Solutions, to explore how a robust mergers and acquisitions blueprint can address where, why, and how a company will undertake an acquisition.
In the latest episode of the Insurance Post Podcast, titled Raising the bar for cyber cover, Ridley said that while the insurance industry is very good at looking back at what has happened historically and then adjusting based on that, there is “a risk of over-reliance on that in cyber”.
He said cyber is an area that is far more dynamic and changes far more readily than any other line of business, and explained: “For me, it is not just as simple a case as saying these are the steps that would have prevented the type of incident we have seen over the past two years.
"We need to think slightly differently because if all customers fix those issues, and handle those matters that would have prevented those attacks, criminals will just pivot and look at something else.
Holistic approach“My approach, and what I try to advocate, is taking a more holistic approach. How does a customer best protect themselves? How do they identify what their risks are? How do they protect? How do they detect? How do they respond and recover from it?
“Allowing a customer to tell that story, and making our underwriting decisions based on that approach to cyber risk rather than having a pure tick list of measures would have prevented attacks over the past few years.”
Continuous improvementMichela Moro, regional head of cyber, London & Nordic for Allianz Global Corporate & Specialty, said making sure the client has a culture of continuous improvement is vital as best practice today could be insufficient tomorrow.
Jon Choi, principal consultant of Cyber Cube, added that there are basic hygiene requirements when it comes to cyber cover – like wearing a seatbelt in a car – that only carries forward as criminals evolve their practices.
The trio also look at how cyber are insurers requiring businesses to reduce their cyber risk internally before applying for cover, plus what providers can do to get an organisation's house in order following a ransomware attack.
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Andy Bord, chief executive of Flood Re, said while insurers are good at assessing risks to a property, the industry needs to do more at examining mitigation, the financial benefit of steps taken to reduce water damage, and whether home insurance premiums should be reduced as a result.
Speaking during the latest podcast, Bord said: “Particularly when we talk about flood, and some of the property level resilience key to protecting homes in the future, it is about understanding the relative benefits of those interventions that people are making – not just to provide a pound for pound cost saving for a customer.
“You don’t want your home to be flooded. You want to be given the information to protect (it). The premium is a useful nudge in the same way you don’t fit a five-lever lock on your front door because you get a 2p price reduction in your home insurance. You fit it because you don’t want to be burgled.
“We need the same sort of approach to using data (in flood and in burglary) and we are working on a couple of pilots to quantify the benefit of different interventions and initiatives and feed that into insurers. I am very hopeful that will then flow into premium calculations that will reflect actions that have already been taken.”
Bord is joined on the podcast by Mark McDonald, personal lines insurance director at Altus Consulting, and David Powell, the Lloyd’s Market Association’s head of technical underwriting.
The trio share their views on the challenges facing the home insurance industry due to climate change and predict what cover will look like in 2030.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the Insurance Post Podcast to listen to anytime, anywhere you want to. To download the episode, go to your podcast provider of choice (Apple, Google, Samsung, Spotify, Audible, etc) and search for Insurance Post.
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During the podcast, Emma Ann Hughes, editor of Insurance Post, and Jonathan Swift, content director of Infopro Digital's insurance division, share the key characteristics of today’s Power List players, before giving Radio 1 DJs a run for their money by delivering the top 10 countdown.
Does this year’s Power List show that women are rapidly rising through the ranks of the industry?
What is the most common surname in the countdown?
How do you succeed and achieve in this era compared with those who featured in the Power Lists at the start of this century?
Is longevity still key to making an impact in the insurance industry?
To find out the answers to all of these questions, make sure you listen to the latest Insurance Post Podcast, click here to find out who made the Top 40 and come and visit our D68 stand at the British Insurance Broker's Association annual conference in Manchester to discover which Power List player you are most like.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the podcast to listen to anytime, anywhere you want to. To download the episode, go to your podcast provider of choice (Apple, Google, Samsung, Spotify, Audible, etc) and search for Insurance Post.
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During the podcast, titled What regulators have in store for insurers and brokers, Sicsic said given the spat between the government and Prudential Regulation Authority on the risk of ditching the EU’s Solvency II capital requirements, he wouldn’t expect a massive overhaul of the rules.
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Speaking to Izabela Chmielewska, commercial editor of Insurance Post, the automotive director at Lexis Nexis Risk Solutions UK and Ireland notes that given claims inflation, sophisticated and detailed data could offer insurers a competitive advantage.
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During the Insurance Post podcast, Nicola Dryden, chief client officer for global loss adjusters Sedgwick, Seb Chakraborty, chief technology officer at Domestic & General, Tim Hardcastle, chief executive of Instanda,and André Symes, chief executive of Genasys, explain how technology can be used to improve insurance policyholder’s experience of engaging with the industry.
Dryden said personalisation is important when it comes to the digital journey but also the industry should give consumers choice if they want to engage with a human being when they have water pouring in through their ceiling.
Symes agreed: “Technology can allow providers to offer customers omni-channel engagement points. It should be technology when you want it and human when you need it.”
Hardcastle said the challenge for the industry today is providers and brokers personalise today in a way that would be seen as “antiquated” by other e-commerce operators.
He said: “We capture risk data once a year and it is very difficult to personalise offerings on that basis alone.”
During the podcast, the guests explain how the industry can integrate with external data sources and ensure rapid modification of associated underwriting rules and processing.
Ways to build flexibility into deployment models is explored too, with tech giants such as Tesla planning to dip their toeinto the UK insurance market and Amazon already launching their Insurance Store, the guests also share what the industry can learn from these e-commerce giants.
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During the latest Insurance Post Podcast, Ben Howarth, chief sustainability officer of the Association of British Insurers, said: “You can’t make the right decisions for a really diverse society without having a diverse make up of views.
"If you have a small, narrow group of people, they might think they have got the answer right, and they are having interesting conversations in their board discussions and executive teams, but if they are not diverse they are going to miss stuff that is obvious [to others].
“It [diversity and inclusion] is not just about the make up of your business. It is about the way you make decisions and get the right voices into the room. I am convinced that [D&I] will lead to better products for people.”
RelatedHowarth also shared information about the ABI’s blueprint for the industry to become more diverse and inclusive, and pointed out that, currently, only 3% of boards are from ethnic minority backgrounds despite individuals meeting this definition making up 18% of society.
Becoming more inclusiveWhen asked how the industry can become more inclusive, Laura Patterson, head of diversity and inclusion at Allianz Holdings, said the provider engages with colleagues to recognise barriers and introduce policies, as well as processes, to become more diverse.
Patterson pointed to Allianz’s career returners scheme as an initiative that is working to recruit a wider breadth of individuals who may have taken a break from the industry.
Lauren Stables, head of operations at Aurora, also shared her own personal experience of how start-ups in the insurance space are showing how swiftly progress can be achieved when you don’t have legacy hiring issues.
Stables said: “My background is coming from a large commercial insurer, and I definitely saw more males in higher roles.
"Moving to a start-up six months ago; it is really refreshing to see that more than 50% of our team are females, and in higher roles as well. It shows [how by] not having some of the inherent issues some of the larger insurers have, we can actually become more diverse.”
Reputation, targets and profitabilityDuring the podcast, the trio also explore what progress has been made to date on ditching the industry's 'stale, pale and male' reputation, the importance of targets and how important it is for insurers to understand steps to become more diverse and inclusive are vital if businesses are to be profitable.
As well as being able to listen to the podcast by clicking on the player above, you can also download and keep this episode of the Insurance Post Podcast to listen to anytime, anywhere you want to. To download the episode, go to your podcast provider of choice (Apple, Google, Samsung, Spotify, Audible, etc) and search for Insurance Post.
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In the latest episode of the Insurance Post Podcast, titled Lessons the insurance industry learnt from Covid-19, Mervyn Skeet, interim director of general insurance policy at the Association of British Insurers, said the industry was focused on the clarity of policies moving forward from the Covid-19 pandemic.
Skeet said: “That is what the industry is about. Learning from things that happen and moving forward.”
Lee Watts, director of technical claims at Allianz Commercial, said the number of claims received by the industry when the Covid-19 pandemic struck, and the number accepted, painted “quite a damning picture” of the industry, but the steps taken today to communicate more clearly during the cost-of-living crisis showed that lessons had been learnt.
Watts said: “Throughout the pandemic – and since – we have tried to be as proactive as possible [at communicating] when there are challenges affecting the market.
“An obvious example, at the moment, would be the challenge around underinsurance and the length of indemnity periods. It is making sure policyholders are clear they need to check those elements of cover rigorously to make sure they don’t get short-changed when they make a claim.”
Reflecting on the fact that the rules for the first lockdown forced insurers to work from home, Bart Patrick, chief revenue officer at Genasys, said the Covid-19 pandemic had also shown insurers that some roles did not require individuals to be in the office five days per week.
During the podcast, the trio also discuss what the industry got right in helping policyholders during those unprecedented times, and what insurers got wrong when the government told everyone to stay at home, protect the NHS and save lives.
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In the latest episode of the Insurance Post Podcast, titled How to achieve a successful merger, Graham Smart, chief commercial officer of global claims services provider McLarens, and Howard Lickens, executive chairman of the Clear Group, share tips on how to find a buyer and achieve a smooth acquisition.
Sharing their experience of mergers and acquisition activity in the broker market, Lickens said he once had an adviser look at him askance when he pulled out of a deal because, while the balance sheet looked brilliant, there wasn’t a cultural fit.
Fit for purposeLickens said: “You can’t just buy on the basis that the money looks OK, so let’s buy it. There has to be a fit.”
He explained that the best way to establish whether two businesses were a good fit is swiftly building a relationship with key managers early on during the M&A process rather than simply looking at balance sheets.
Smart said it was vital to identify the important issues in the business at the earliest opportunity rather than during the due-diligence process if the deal was to complete.
Lickens said: “It is about preparing a business and making sure you have the key people won over internally – hearts and minds – and locked in emotionally as well as culturally, so that when the transaction completes the business looked exactly like it did before closure.
“Our industry is people-led. It is the people here that are the key factor.”
M&A activity driversThe pair also explain what will drive M&A activity in 2023, how to achieve a meeting of minds on price expectations, and the circumstances under which buyers will step away from a deal.
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This is according to Stefan Elks, head of retail claims operations at Axa, who, during the latest Insurance Post Podcast, shared the motor insurance policy purchase and claims trends the insurer is already seeing as a result of double-digit inflation.
During the podcast, which is titled How the cost-of-living crisis is impacting motor insurance, Elks said Axa's telematics proposition was showing that some customers are now driving around in damaged vehicles they don’t want to report at the time of an accident, and the provider is receiving more third-party reports before claims from their own policyholders.
When asked what was causing the delays, Elks said: “It is very anecdotal at the moment, but it could be to avoid paying an excess cost. It is very hard to pinpoint just yet, but obviously as time moves on we will receive more data and be able to do more analytics.”
Kajal Vakas, senior manager of claims at Lexis Nexis Risk Solutions, Insurance UK and Ireland, was asked whether sales of breakdown cover could increase as motorists realise they need to maintain their current vehicle as they can’t afford to buy a replacement in the current economic climate.
Vakas said 2000 UK motorists have vehicles that are more than 10 years old, and for those drivers breakdown cover could prove essential.
However, she added that breakdown cover may prove a luxury for some who have had to dip into savings to carry on driving and working as inflation soars.
During the podcast Elks, Vakas and Nick Kelsall, head of motor claims at Allianz Commercial, also discuss whether the current state of people's finances could result in a shift to pay-per-mile products and reveal how insurers are already seeing more fraudulent claims.
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In the latest episode of the Insurance Post Podcast, titled Are insurers ready for the FCA’s Consumer Duty?, David Sparkes, head of compliance of the British Insurance Brokers’ Association, Sarah Ouarbya, partner at Mazars, and Mathew Rutter, DAC Beachcroft’s insurance advisory partner, explore whether the industry is prepared for the new rules coming into force.
The Consumer Duty requires insurers to issue communications policyholders can understand, products and services that meet their needs and offer fair value, and provide customers with the support they need, when they need it.
Firms have until 31 July to implement the new rules for all new and existing products and services that are currently on sale.
Sparkes said some firms are far more advanced with fair value assessments than others.
Fair value assessments take account of the price paid by the end customer, the distribution channel through which the product is sold and a review of the product performance and service.
Sparkes said one of the challenges the industry had with the Consumer Duty was with the lack of prescription in the rules.
He said: “Each insurer has made up their own mind about what they need in terms of fair value for products and that has created a whole cottage industry around this.”
Rutter agreed that it is a mixed bag when it comes to how prepared the industry is for the Consumer Duty.
He said usually size was an indicator of how well a firm is prepared but not infallibly.
Rutter said: “The FCA has said if the firms have done what they said they should have done in terms of vulnerable customers, for example, then they have probably done what they needed to do for the Consumer Duty.
“I suspect there are a number of insurers who perhaps probably haven’t done everything that they could have done and even if you think you have it is one of these ongoing processes where you can always look to improve, finesse and learn from experience.
“I don’t think any insurer should be resting on their laurels and think ‘We’ve done what we needed to do.’”
Ouarbya agreed that work to embed the Consumer Duty into business processes and products and pointed out this needs to be led “from the top” on an ongoing basis.
She said: “The focus is really on the live products (deadline) at the momentm but they need to continually review what they do.”
The trio also explore what the options are for insurers struggling to meet the Consumer Duty implementation deadline plus the regulatory ramifications of failing to meet the FCA’s requirements and the ongoing work that is required to satisfy the watchdog.
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Ellie Arch (Allianz Global Corporate Specialty), Alasdair Bain (Aviva Insurance) and Rebecca Wonnacott (Admiral Group) discuss a range of topics, including supply chain shortages from parts to labour, courtesy car costs, the rise in automated technology and electric vehicles.
They are also joined in the studio by Sandip Sidhu, legal director, Kennedys and go onto the streets of London to canvas opinion on issues such as the cost of living crisis and what impact it has had on the use of their cars.
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Bazzil Boyce (North P&I), Alan DaBreo (HDI Global Specialty) and Safa Saeed (Zurich Insurance UK) discuss a range of topics, including care costs – covering living arrangements and labour availability, technological advancements, early intervention and rehabilitation.
They are also joined in the studio by Ben Appleton, legal director at Kennedys, and go onto the streets of London to canvas public opinion on issues such as the future of the NHS versus private healthcare.
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In the latest episode of the Insurance Post Podcast, titled Super-charging take-up of cyber insurance, Ridley, head of cyber at Aviva, said the market is already doing the right things to increase the amount of people taking this cover but “we need to double down on that.”
He said: “The amount of training material and literature we have put out to customers is really good but how can we make more of that? How can we make things as easy as possible for customers to engage with?
“We are on the right track – it is just doing it even more.”
Chris Lennon, director of sales and development for Specialist Risk Group, said education was key to more companies understanding the level of risk they face from criminals and purchasing cyber cover.
Lennon said: “This isn’t something we should just be leaving to the Millennials or Gen Zs in our business to try and articulate. We’ve all got a duty to understand this and best advise our clients.”
Hans Allnutt, who leads DAC Beachcroft’s cyber risk and breach response team, said to increase take-up of this cover providers and brokers need to put the customer first as that will see businesses that have been through the claims process gradually become more public about their positive interaction with insurers.
He said: “It is a crisis response product and as a lawyer, 10 to 20 years ago as a commercial litigator, under liability insurance programmes you didn’t often get thanked because ultimately someone is getting sued and you are there to reduce the exposure.
“As a breach response lawyer for the last 10 to 15 years the number of positive recommendations, feedback and thanks that we, in our team, have had is off the scale because you are parachuted in that day, of an incident, and you are helping someone who has not gone through that process before.
“It [cyber insurance] is a customer-focused product. We need to emphasise the service element of the insurance product and that it is there to support those policyholders who experience those incidents.”
During the podcast the trio also consider the role of cyber risk scenario analysis in helping companies understand their exposure, how this type of insurance is evolving plus the protective measures businesses can take to avoid an attack.
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In the latest episode of the Insurance Post Podcast, How the great resignation made insurance an employee’s market, Neil Lumb, group sales and marketing director at broker Verlingue UK, said each manager at his business has to spend time on social media, every month, creating a long-term talent pipeline.
He said: “Follow up with those connections, build relationships, even though there might not be a role available at that particular time. That [approach] works really well for us.”
Jonathan Moyse, people director for Allianz Commercial, said the insurer tries to encourage managers “to be better at using Linked In” when it comes to posting roles and giving those considering joining the company an idea of what it is like to work for the business.
Moyse said: “We are trying to create that followership so that we have that pipeline of people wanting to come and join Allianz.”
Rob Chilcott, learning and development manager of the Claims Consortium Group, said: “Social media is a snapshot window where you can essentially choose what people will see but you can’t lie about it.
“It tells people quite a lot about your company’s culture because over days, weeks, months and years if you are consistently posting things about events you are holding, your values and beliefs then they will get more from that than face-to-face in an interview.”
The trio also share what insurers who are sick and tired of their current role can do to improve their position, give advice on how to make sure your next job move helps you develop your career and reveal the kind of benefits employees can expect from providers and brokers keen to retain their talent.
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In the latest episode of the Insurance Post Podcast, titled What the cost-of-living crisis means for insurers, Claire Lashbrook, director of property claims at Claims Consortium Group, revealed her organisation is seeing interesting changes in consumer behaviour as a result of double digit inflation.
More than ever before, she said the speed of settlement is coming out as something that is vitally important to customers making a claim.
Karl Parr, claims technical and central services director of Axa, also shared during the podcast the impact the pinch in policyholder’s pockets is having for the insurer and how the provider is making sure people keep cover in place.
During the podcast, Lashbrook and Parr also explore the regulator’s requirements for insurers to support policyholders in financial difficulty, whether there will be a shift to basic products for customers feeling the pinch and how to prevent an uptick in cancellation of cover.
Joining Scott McGee, Insurance Post news editor, and David Scott, Crif Decision Solutions’ sales consultancy manager, were Zelda Bentham, head of sustainability at Aviva, and Oleh Melnyk, head of procurement and property at Allianz, to explore some of the key challenges for the industry in meeting its responsibilities and ask what more can be done to ensure ESG is better understood, measured, and embedded across tomorrow’s insurance landscape.
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In this episode Stephanie Denton, editor of Insurance Post, discusses data advancements and the customer experience with Martyn Mathews, director of telematics and motor for the UK & Ireland, Insurance, LexisNexis Risk Solutions.
Among the topics the pair discuss are how insurers stay connected with vehicle owners and the effect on the customer experience; the need to be advanced driver assistance systems aware and what can be done to keep up with accelerated connected car data.
Don’t forget to sign up to Post’s Motor and Mobility on the 15th June at Mercedes Benz World and to watch out for future episodes of the Motor Mouth.
To get more information about Motor and Mobility and to sign up to attend today please click here
In this podcast Jonathan Swift, content director at Insurance Post, discusses the future of telematics and connected vehicles with Paul Stacy, the global sales director at IMS.
Among the topics they discuss are whether 20 years after Norwich Union first begun black box trials in the UK, if telematics is finally at a tipping point in terms of mainstream acceptance?
And if it has made a break through where will connected vehicle insurance go next?
To get more information about Motor and Mobility and to sign up to attend today please click here
In this episode Insurance Post content director Jonathan Swift discusses the growth of electric vehicles and the news risks and claims scenarios they pose to insurance companies.
Joining him for the conversation are:
Richard Billyeald, chief technical officer, Thatcham Research
Chris Moore, head of Ibott, Apollo Syndicate
To get more information about Motor and Mobility and to sign up to attend today please click here
In this second episode, Post content director Jonathan Swift is joined by Sara Costantini, managing director of Crif Decision Solutions and Jonathan Valentine, the founder and chief technology office of Thingco and Insurtech UK board member.
Among the topics under discussion are the benefits and competitive advantages insurance companies could derive from using Open Banking, and the dangers of being left behind.
In the first episode, Post content director Jonathan Swift is joined by Sara Costantini, managing director of Crif Decision Solutions ,to discuss the findings of a recent survey, as well as obstacles to its greater use by insurers, managing general agents, and brokers.
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Post content director Jonathan Swift is joined by LV claims director Martin Milliner and Carpenters Group director Donna Scully, pictured, to discuss what needs to be done to raise awareness in the OIC Portal and the insurance sector’s role in doing this.
The trio also chat about what advice they would give those that run the OIC portal to help it meet its aims - and how optimistic they are that these will be achieved.
Post content director Jonathan Swift is joined by LV claims director Martin Milliner, pictured, and Carpenters Group director Donna Scully to discuss whether the number of unrepresented claimants [4331] is line with what was expected, and what the data tells us about the future direction in terms of claims including an uplift for exceptional injury and circumstances.
The trio also chat about why so few claims [436] had been settled by the end of September, whether it has been a success and the panel’s views on what has surprised them the most during the first three months.
Focusing on the over-riding question: ‘How would the insurance industry respond to a repeat of the 1987 Great Storm?’ in this episode we will reflect on response planning in light of the proposed requirements to strengthen operational resilience in the financial services sector, which are due to come into force on 31 March 2022.
Joining Insurance Post content director Jonathan Swift to discuss this we have:
Karl Parr, claims technical services director, Axa
Matt Brady, group managing director, Claims Consortium Group
Focusing on the over-riding question: ‘How would the insurance industry respond to a repeat of the 1987 Great Storm?’ in this episode we look at the advantages the insurance sector would have today; and on flipside the areas where it might be tested more than it was almost 25 years ago.
Joining Insurance Post content director Jonathan Swift to discuss this we have:
Karl Parr, claims technical services director, Axa
Matt Brady, group managing director, Claims Consortium Group
Watch out for Part Two tomorrow
Insurance Post recently conducted a survey to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour.
The results of this have just been published but to get a deeper understanding of the findings and trends Post content director Jonathan Swift sat down with Consumer Intelligence founder and CEO Ian Hughes and LexisNexis Risk Solutions’ senior director of personal lines (motor, household, telematics and connected car) Martyn Mathews to discuss some of the themes the research teased out.
In this, the second of two podcasts the trio focus on data enrichment; how aggregators might evolve; and what insurers need to do with their pricing strategies to remain competitive.
Insurance Post recently conducted a survey to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour.
The results of this have just been published but to get a deeper understanding of the findings and trends Post content director Jonathan Swift sat down with Consumer Intelligence founder and CEO Ian Hughes and LexisNexis Risk Solutions’ senior director of personal lines (motor, household, telematics and connected car) Martyn Mathews to discuss some of the themes the research teased out.
In this, the first of two podcasts the trio ascertain how the last 12 months have influenced consumer behaviour; the potential impact of the measures proposed by the Financial Conduct Authority following its market study on general insurance pricing practices; and if there is growing interest in usage based insurance among customers.
It is the year 2030 and the last decade has seen the insurance eco-system evolve as quickly in 10 years as it had previously done in the last century.
And technology has been omnipresent in these changes, with the introduction of 6000 miles of smart roads across the UK; and a number of major UK population centres deemed smart cities, creating a more holistic digital eco-system in which insurance companies work as part of an interconnected collection of service providers.
This has facilitated the ability for non-traditional insurance players to take a greater interest in the opportunities to market, sell and distribute insurance and risk management products and services.
Indeed many insurance customers now buy these offerings through apps used to manage their wider needs; whether it is a motor app that allows them to manage their road tax, smart travel tolls, MOT and insurance in one place; or a property app that covers everything from energy bills, wi-fi connectivity, grocery shopping and insurance.
Insurance is often not seen as a stand-alone product any more, especially among younger people who want to simplify their lives. And that includes commercial business owners too. And many insurers and brokers that have accepted their role as either a partner in a broader non-insurance eco-system; or have built their own eco-systems by forging their own relationships with non-insurance businesses.
Insurers might have had white label deals before with notable brands, but these relationships are now so much deeper. Insurance companies have also had to get smarter in the adoption of technology to enable them to make the most of these digital eco-systems, by collaborating with insurtechs established and new, to be able to understand these customers better by getting a 360 view of them. As one marketing campaign by a well-known telecom boasts: “Our smartest customers want smarter insurance”
Indeed the old tired excuse of “we cannot do that because of legacy systems” no longer holds weight, and thankfully has been relegated from most insurance conferences as the decade wore on as digital technology got cheaper and more accessible.
Sure businesses still have heritage architecture, but they have access to so much new and exciting kit they are no longer beholden to the past. Among the positive results of this is that the amount of leakage and fraud insurers suffer has been significantly reduced due to the access to better data at the underwriting stage.
The insurance industry has also thankfully consigned the concerns over pricing practices the regulator had at the start of the 2010s with dynamic pricing and real time data commonly used by companies selling insurance.
Based on this hypothesis, Post content director Jonathan Swift sat down with Vivek Vasudeva, CIO Insurance Solutions, Verisk, to discuss the possible road map between now and 2030. This includes the evolution of collaborations, the involvement of insurtechs and non-traditional insurance players and how data flow is key to the success or otherwise of insurance eco-systems.
They also discussed how important the penetration of 5G – and then maybe 6G and 7G – is to help insurance eco-systems flourish and how these deep partnerships can help customers in the event of a Nat Cat or surge.
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From supply chains disruption to social distancing and repair shops, the pandemic has caused presented unprecedented challenges to the supply of car parts to the UK and how repairs are conducted following government guidelines.
In the middle of all this disruption the customer is looking for a quick and cost-effective repair process. Has Brexit planning helped the supply networks prepare for the pandemic, and will electric vehicles cause further headache for repair shops and supply chain specialists.
Jonathan Swift, Insurance Post content director, is joined by Cath Hulme, head of motor and legal supply chain development at Co-op Insurance, and Mike Partridge, paint and body business manager at Volkswagen Group UK, as they discuss the challenges and look at what the future might bring.
From the way it has revolutionised safety in the cars to the infrastructure around the country, digital tools are supporting the continued efforts to push for ever better standards on our roads.
Join Jonathan Swift, Insurance Post content director, and Adrian Ryan, CEO, and Colin Butler, advisor, of a new technology start-up Road How, to find out more about improving driver knowledge and awareness on the roads.
It is the year 2030. Following the success of 2019’s Blueprint One and 2025’s Blueprint Two [which also co-opted in the IUA and broader stakeholder representation], Lloyd’s and the wider London market is now ready for the highly anticipated third iteration.
While Lloyd’s had previously had a poor history of making change successful, many commentators admit that under the auspices of CEO John Neal and his successor Baroness Shields [a high profile appointment that was widely welcomed] the market has finally bought itself into the 21st century.
Among the successful foundations laid down by Blueprint One were the Risk Exchange offering end-to-end quote-and-bind platform for non-complex risks which processes 45% of risks now placed in the market.
The complementary Complex Risk Platform has also proved a success, building on PPL, with its adoption being helped by the Covid-19 pandemic, marrying the best of the traditional face-to-face Box interactions with more streamlined efficient technology. This has been assisted by a much greater use of data and automation in areas like contract building and compliance checks.
The claims solution designed to triage and route claims, automating the simpler ones and assisting with more complex claims handling also achieved its aim at massively reducing payments for claims under £250 000. The cycle time for complex claims have also improved dramatically with Lloyd’s again being seen very much as a centre of excellence for claims handling across multiple disciplines including legal and loss adjusting.
The interest of the IUA and greater London market into adopting the concepts outlined in Blueprint One saw them play a greater part in Blueprint Two which has been heralded as a major factor in London stabilising its share of the global (re)insurance market. Reversing a trend where emerging markets – particularly in Asia – had been using growing hubs such as Singapore, Bermuda and Zurich.
This saw it benefit from a wave on new entrants in 2021 and 2022 looking to capitalise on the marketing hardening.
Speaking of which, since the launch of Munich Re’s first syndicate-in-a-box on 1 January 2020, there has been steady stream of these new launches, the most notable of which being the one Amazon launched in 2025, a move seen as a major coup for Baroness Shields.
Indeed the interest of technology giants in Lloyd’s has escalated over the decade beginning with Google’s involvement in Ki, Brit’s standalone algorithmically-driven digital Lloyd’s syndicate, which topped $1bn of GWP by 2024 and marked a shift with others following along shortly with similar platforms. Indeed today half of the top 10 syndicates in Lloyd’s have no presence on the trading floor of Lloyd’s.
Despite calls for Lloyd’s to depart the iconic building on Lime Street, this remains the Lloyd’s building, although it has significantly changed in the last ten years with less floor space given up to traditional boxes, and more of it now being used by insurance technology firms [including a number that began as a syndicate in a box], digital brokers and even a ‘capsule’ hotel.
Finally, EC3 has continued to build on the work of the market’s Culture Advisory Group, and annual Dive-In Festival, with the London insurance market now seeing much greater diversity among its employment. For example women now hold 45% of board positions across the top 20 Lloyd’s Syndicates, and BAME representation is rising steadily too.
Based on this hypothesis Post content director Jonathan Swift sat down with Tom Payne, managing director, UK & Europe, Verisk ISO and Paul Latarche, chief commercial officer at Sequel, to discuss the possible road map between now and a 2030 that looks like this.
This includes whether the illustrious history of Lloyd’s and the London market might be a millstone when it comes to modernisation, the potential of Blueprint One and beyond, the fallout from Brexit and culture and diversity within EC3.
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Join Jonathan Swift, Insurance Post content director, and Jaime Hassall, team leader at Highways England, to discuss how road safety is adapting to the challenge of Covid-19, and the key priorities in maintain the UK’s high safety standards.
Britain operates some of the safest roads in the world and has built a strong reputation on its road safety management. However, there is always room to improve and drive at even better standards. With the impact of Covid-19 on UK motoring and changes in the way we are travelling, it is a constant and continuous challenge to ensure that everyone makes it home safe.
From high speeds to driver awareness, UK drivers have endured a strange 2020 on Britain’s highways. But as a degree of normality and pre-lockdown levels of use return to the roads, how have the police had to adapt to the changes, and what has occurred since?
Find out what can the insurance industry do to help tackle the scourge of the uninsured driver, be ready for a new model of road user (with the e-mobility generation hitting the streets) and learn about promoting a culture that shames speeding in the same way drink and drug driving is shamed.
For its part the insurance industry has contributed to this objective by:
- Offering new schemes and products to help insure those invested in boosting renewable energy production.
- Offering more competitive rates to incentivise the use of ‘cleaner’ energy.
- Putting pressure on its supply chain to commit to a prescribed ‘green agenda’.
- Withdrawing investment in businesses associated with construction and operation of coal fired – or other carbon heavy fossil fuel – plants.
Indeed insurance trade bodies saw playing a key role in the climate change movement as a key part of rebuilding trust and faith in the sector after its reputation took a hit due to highly publicised pandemic-related claims disputes.
Pressure was also applied by the Financial Conduct Authority, which extended the requirement for ‘commercial companies’ with a premium listing to make climate related disclosures, to other sizable businesses during the decade. Today three quarter of the ABI membership [by firm numbers], 20% of British Insurance Brokers’ Association members [by firm numbers], 15% of MGAA members [by firm numbers] and all Lloyd’s syndicates are covered by this, with further extensions planned.
The focus on climate change has been further intensified by the fact the UK continues to be hit by significant weather events, with it seeing losses of over £500m three times over the last ten years. ‘Resilient’ improvements [rather than repairs] have become more popular after the government reformed the £5,000 flood resilience grant scheme to help homeowners make proactive improvements to their properties to withstand future flooding. Before households could only access after they have been flooded.
The insurance industry has invested in significant climate change research efforts, and there is a growing number of roles within businesses such as chief science officer to help lead these projects.
Consumers now rank ‘green credentials’ fifth overall among factors when buying insurance, with it rising to third among 18 – 25 year olds. It is also a major recruitment factor for school/college leavers.
Following the Covid-19 pandemic insurers also dramatically reduced their carbon footprints linked to travel, especially internationally, with the benefits of video conferencing coming to prominence.
The streamlining of property portfolios in keeping with the desire of more staff to work remotely, has also seen dramatic reductions in waste production and energy efficiency.
Although there has been some improvement in terms of green emissions globally, there has been a growing trend for business impacted by a withdrawal of capacity to self-insure and the captive market remains active here.
Based on this hypothesis, Insurance Post content director Jonathan Swift sat down with Dr Richard Hewston, head of strategy, environment and climate change, Verisk Maplecroft and Shane Latchman, vice president and managing director, AIR UK, to discuss the evolution of modelling/ mapping climate change risk and how insurers can use data more intelligently to quantify them.
The trio also discuss how the Covid-19 pandemic has impacted the insurance sector’s thinking about climate change risk; and which natural hazards it might priortise.
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At the end of 2019 there were an estimated seven to eight billion active IoT devices, a figure which now stands at 40bn. Indeed it is estimated that the average UK household now has well over 100 devices with the rise in the likes of smart meters, security devices and leak detection making household properties much better risks. Indeed escape of water, once a major issue for claims managers, has seen substantially reduced.
In the corporate and commercial space, sensors are now omnipresent across many sectors too, allowing risk managers and their insurers to foretell many issues before they become a potential loss.
The rise in sensors and intelligent risk management using digital technology/mapping/big data means that property claims numbers have fallen. But they still happen, and when they do insurers have almost instant notification of a loss and an idea of the likely exposure by using photographic recognition/AI tools to assess the damage.
This is particularly helpful as Europe continues to see more extreme fluctuations in its weather than it did in the latter half of the twentieth century.
When losses do happen, loss adjusters still continue to play a role with major events, although the use of remote desk top assessments and drones is now more common than having someone knock on a door. And if someone does knock on the door, they are just as likely to be a gig economy worker as a full time employee.
Although still not as widespread as some predicted parametric insurance for property events as flood, storm and [in other countries] earthquake damage are finding their feet with take up around 5% in both the personal lines and commercial markets.
The continued rise of ‘Generation Rent’ – which was exacerbated by the economic down turn post Covid-19 - has seen an explosion in these types of products; whilst the amount of hours spent homeworking has seen a rise in hybrid commercial/personal products as more people set up office at home.
Based on this hypothesis, Post content director Jonathan Swift sat down with Benjamin Blain, head of property claims; and Jes Westerman, head of strategic projects at Verisk, to discuss how the insurance industry might make use of Io sensors and the automation of the acquisition of data to better manage risks and handle claims over the next decade.
The trio also discuss the greater use of peril models and granular information to manage weather events and underwrite commercial and domestic properties to arrive at future market as outlined above.
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It is the year 2030. After a number of false starts the Government finally introduced its Whiplash reforms in April 2022 following delays due to the extended impact of Brexit and Covid 19.
It was considered in the main a success as the extra time allowed all sides to reach agreements on areas that had been seen as stumbling blocks like the inclusion of ADR. This was in part helped by the co-operation that begun during the pandemic including the personal injury protocol spearheaded by Thompsons Solicitors and the Association of British Insurers. The extra time also meant the portal was fitter for purpose than some sceptics expected.
‘Lay legal advisers' - in the form of so-called 'McKenzie Friends' - did not have as large as unintended consequence as some feared, but did prove a distraction until the Ministry of Justice followed Scotland's lead by introducing a ban on remuneration for them.
Another hangover from Covid-19 was that it sped up the use of remote trials/dispute resolution for personal injury claims, including the use of mediated joint settlement meetings before going to court. Although there remains concerns among some that they do not get the same access to justice remotely as in person, this has waned over the last decade.
Automation has also become prevalent in the settling of low value personal injury claims with over half now settled this way; including an increasing number whereby a claimant receives funds within the hour after a consultation with a doctor in person or remotely.
As mentioned in the first hypothesis and article [Motor] the increase in vehicle automation has seen a decrease in the number of personal injury claims related to motor. But CMCs – although reduced in number – have seen a new rich vain in claims farming involving people working from home injuring themselves and bringing claims against their employers. There has also been a rise in claims from accidents involving Mobility-As-A-Service vehicles such as e-Scooters. With the uptick in pedal bike usage post Covid-19 third party insurance is now compulsory for cyclists too.
When a vehicle does have an accident, ENOL means policyholders don’t have to notify their insurer as the vehicles does it for them. In many cases claims are settled through a hub whereby reciprocal agreements between insurers mean swifter payments for the insured.
These includes using apps to analyse the damage and ascertain liability almost immediately at the site of some accidents after a swift information exchange between the relevant carriers.
The market is due another review of the discount rate in early 2030 with the last review in 2025. After some exploration the Government rejected the possibility of a dual-rate five years ago, which would mean having a lower rate in the short term and a higher rate in the long term to safeguard vulnerable claimants, although the Lord Chancellor said this remained open to further discussion at the next review. The discount rate is presently at 0%.
Based on this hypothesis, Post content director Jonathan Swift sat down with Mark Hewitt, director, and Mark Strang, senior business developer, Verisk to discuss the possible path between now and the 2030 outlined in the associated article.
This includes the importance of the whiplash reforms, the growth in remote hearings, the increase in automation, the benefits of insurers being immediately notified electronically that a vehicle has been involved in an accident, and the evolving role of CMCs.
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Join Jonathan Swift, content director at Insurance Post, for this special episode of Motor Mouth as he is joined by an panel of experts including; Chris Moore of Apollo Underwriting, Rob MacKethan of Lime and Jillian Slyfield of Aon to talk all things micro mobility and how this new mode of travel could impact motor insurance.
Plenty has been said about the future of mobility. From current efforts to reclaim or redesign roads after the Coronavirus lockdown, to the increase in demand from alternative options of travel. Particularly in cities.
But what does it all mean for insurers’? Without a consolidated, unified approach globally to new methods of transport, there is no certain path to establishing micro mobility models in our network for insurers to use as a basis. Ultimately, do insurers need to build something new separate from motor insurance cover?
Joining Jonathan Swift are:
- Chris Moore, head of ibott, deputy active underwriter 1971, Apollo Syndicate Management
- Rob MacKethan, vice-president of insurance and risk management, Lime
- Jillian Slyfield, managing director, digital economy practice leader, Aon
Insurance Post’s content director Jonathan Swift interviews Jon Dye, director of underwriting for motor at QBE, to get his views and opinions of the motor insurance industry and how it and QBE have grappled with the challenges of the past few months and the hurdles likely to emerge as lockdown eases.
The motor landscape, like all aspects of our society, has been upended by the coronavirus pandemic. As the lockdown was implemented across the country, vehicles remained stationary or driveways, traffic dropped considerably and accident numbers fell too.
So how did motor insurers move through the crisis? From the move to working from home, to communication with customers, agility and flexibility has been sought by all to ensure a continuity to smooth running operations.
Insurance Post’s content director Jonathan Swift interviews Paul Baxter, managing director of Marmalade, to get his views and experiences of the last few months and what the major challenges will be for motor insurers in the future.
The motor landscape, like all aspects of our society, has been upended by the coronavirus pandemic. As the lockdown was implemented across the country, vehicles remained stationary or driveways, traffic dropped considerably and accident numbers fell too.
So how did motor insurers move through the crisis? From the move to working from home, to communication with customers, agility and flexibility has been sought by all to ensure a continuity to smooth running operations.
It is the year 2030. As the demands for a green economy has intensified the government has announced the ban on selling new petrol, diesel or hybrid cars in the UK will be brought forward from 2035 to this year (2030). Concerns still exist over electric charge points, which although now standardised to two types, are seen by some as lagging behind vehicle manufacture.
Around 40% of the UK carpool is now classed as level three automation having ‘conditional automation’. A further 50% has levels four and five and are thus classed as ‘highly automated’ and ‘fully automated’ respectively. Interconnectivity between vehicles and other electronics owned by consumers is growing due to increased Internet of Things.
Vehicle ownership has stabilised, reducing to 40% in large cities and conurbations. E-mobility and mobility-as-a-service solutions have thrived here as people – especially those aged 25 to 40 – started to shun congested public transport in the wake of the Covid-19 pandemic in 2020.
Personal injury claims have significantly reduced as a result, but there is still a fervent market for claimant lawyers due to accidents resulting from accidents linked to the mixed carpool, as well as the rise in e-mobility solutions that are predominantly still controlled by drivers.
There have also been some extreme legal cases where fully autonomous vehicles have had to make an ethical call in terms of who to kill when put in a unusual situation. There have also been a number of accidents resulting from targeted vehicle hacks and public outrage over data leaks originating from cars.
Repair costs are still an issue, not least because the body shop network was decimated by the Covid-19 epidemic and numbers have fallen significantly. However, the market has consolidated and some major players have emerged the likes of which the sector has never seen before, with significant buying power and technological solutions. Around 60% of repairs are now notified by mobile apps at the first notification of loss, using AI to diagnose damage.
In terms of insurance products themselves, the OEMs have still not weighed in as much as might have been predicted by some; but the annual insurance policy is now only bought by 30% of the population as most people prefer usage based products – another legacy of the Covid-19 pandemic. These solutions are largely digital and mobile based.
Based on this hypothesis, Post content director Jonathan Swift sat down with the strategy director, Verisk Claims, Chris Sawford and managing director, Verisk Ireland, Niall Kavanagh to discuss the possible road map between now and the 2030 outlined above.
This includes the growth in automation/ADAS and the challenges that throws up in terms of the mixed car pool, the growth of IoT and what kind of infrastructure changes will be needed across the UK to prepare for the 2030 future outlined in the associated article.
The trio also look at how the evolution of technology from automation to advanced satnavs that identify safest routes from A to B will impact personal injury claims; and how vehicle usage and ownership is likely to change and what will be the catalysts for it.
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Martin Milliner, claims director at LV, and Stephanie Ogden, director of distribution at HDI Global, join Insurance Post's content director Jonathan Swift to discuss what the future of working in insurance and dealing with customer looks like.
Everything has been turned upside down by the coronavirus, from the way insurers conduct the claims process, to working from home. But now the crisis is abating. Our panel tackled major points including:
- Has the pandemic ushered in a brand-new business environment, or has this change been on the march for years?
- What positives are taken from the last few months that can be rolled out over the next few years?
- Will business and office life change permanently or are the current measures only here to see us through the crisis?
Listening to customers more deeply and offering them a service in a much more personal way, the reliance on technology to create a mobile and agile business and a seeing a stronger relationship with the suppliers. Is the “Leadenhall Market business structure” obsolete in a social distanced world?
Kicking off the Post Claims Club Live digital event today we have a podcast recording featuring experts and industry professionals analysing the impact of Covid-19 on claims operations.
Joining Post content director Jonathan Swift to discuss the biggest challenges in adapting to the disruption caused by the pandemic; lessons learned and role of technology in the future are:
Stephen Bryceland, partner and solicitor advocate - personal injury, BTO SolicitorsJohn Pyall, head of facilitated claims unit, Munich ReGraham Smart, president, The Chartered Institute for Loss Adjusters
For this episode, Insurance Post director of content Jonathan Swift discusses data as the lifeblood of the insurance industry with Jeff Ward, founder of the Jeff Ward Consultancy, Annarita Roscino, head of predictive analytics at Zurich Insurance, and Olivier Thereaux, head of research and development at the Open Data Institute.
Data has long been described as the “lifeblood of the insurance industry”. Throughout history, insurance companies have been utilising data and information to better understand, assess and price the risks for their customers.
But times have changed rapidly as we move through the digital age. The vast volumes of data, provided by customers connected, digital devices means that insurers must store, analyse and act on more data in a quicker time. Validating the data at source has become a challenging hurdle for companies inundated with information about their customers and assets. Building on the information provided with enhanced analytics tools represents an equally daunting task. And then there is the ethics of data and ensuring the customer information is used in a ethically correct manner. All concerns are what make insurance and data such an interesting topic.
Hear this expert panel explain the processes and steps to ensure that insurance companies utilise information in an ethical manner to develop products and solutions for future customers.
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Insurance Post director of content Jonathan Swift is joined by Ed Messer, head of catastrophe management at Aon, and David Rubens, CEO of the Institute of Strategic Risk Management, to discuss if insurers truly our global risk safety net?
So far this year, the world has seen devasting wildfires burn through large parts of Australia and Brazil, Britain formally end it’s relationship with the European Union, storms batter large parts of the UK followed by wide-spread flooding and now, the coronavirus pandemic is sweeping across the global bringing untold tragedy and economic ruin… and we are only in April.
When it comes to managing risk and planning for catastrophes, insurers should be at the forefront of modelling for the next major event, assessing the risk posed by the challenges of today and offering a product that suitably covers that risk in the event that it occurs. But how prepared are insurers for the next catastrophe? What modelling technology and techniques are being and need to be taken? How has the coronavirus changed the world of catastrophe preparedness for insurers?
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“Motor insurance is there to support customers in their time of need,” Mike Brockman, CEO and founder of Thing Co, explains to Jonathan Swift, content director of Insurance Post.
As the world moves through the coronavirus pandemic, the need to utilise new technology have been made starker. Can motor insurance reap the benefits?
Director of content Jonathan Swift discuss how the sector will adapt to challenges being presented at the moment with Motor Insurance World sponsor E2E Total Loss Management and its chief operating officer Neil Joslin.
How does the motor insurance industry adjust and adapt to the challenges that are being presented at the moment? How can business take advantage of new technology and tools to ensure that they are prepared for the next major catastrophe? And where does new considerations and approaches, such as the use of car salvage, sit in this future preparation?
Joslin explains how E2E sees these changes developing and the impact on the industry, followed by the solutions that can be used to support business of the future.
Jonathan Swift, content director at Post, speaks to Matthew Maxwell-Scott, executive director of the Association of Consumer Support Organisations, to get his insight and thoughts on the reforms, where the challenges still lie and, with the Coronavirus pandemic ongoing, where we’re likely to be at the end of the year.
The Whiplash Reforms have dogged the motor insurance industry for many years in so way shape and form. However recent progress has started to display what their roll out will look, the benefits the reforms intended to bring and where there are still faults in the new legislation.
Attend Motor Insurance World 2020 The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question.
Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers, Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector. Contact Ashleigh Huntsman for more information or to register your place at this free-to-attend event – Ashleigh.Huntsman@infopro-digital.com
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Content director Jonathan Swift sits down with Lexis Nexis’ senior director of personal lines insurance Martyn Mathews to discuss the latest in car technology innovation and how the connected car of the future will provide reliable, real-time data sets for insurers to assess risk.
How can quality vehicle and advanced driver assistance systems data can help insurance providers better assess and price motor risk, and what the future of vehicle data could look like?
Attend Motor Insurance World 2020 The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question.
Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers, Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector. Contact Ashleigh Huntsman for more information or to register your place at this free-to-attend event – Ashleigh.Huntsman@infopro-digital.com
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Is 2020 the year that the electric car revolution really takes off? The next decade will certainly be an exciting time for the automotive industry as Britain’s road network changes to a model of transport. Jonathan Swift, content director for Insurance Post, get more details from Tom Clarke, head of electric vehicles strategy at LV General Insurance.
With alternative ways to travel gradually entering our market, how will people travel in five years’ time and are insurers ready to offer policies for a new market? What do insurers need to consider with electric cars? How insurers must adapt to coming autonomous vehicles in the future and advanced driver assistance systems now?
Attend Motor Insurance World 2020 The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question.
Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers, Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector. Contact Ashleigh Huntsman for more information or to register you place at this free to attend event – Ashleigh.Huntsman@infopro-digital.com
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This week’s podcast brings you two topics in one episode. Jonathan Swift, content director for Insurance Post, interviews Simon Gallimore, vice-president for casualty and motor claims at AIG, on the topics of whiplash reforms and the customer journey.
Hear Gallimore’s take on the current state of the whiplash reforms, the path we took getting here and what we hope to see from the reforms when more is known of their impact.
Gallimore also talked on how motor insurers must continue, particularly in today’s market, to improve and enhance the customer journey, building a better experience for customer holders. Can we move motor insurance out of its ‘grudge purchase’ position?
Attend Motor Insurance World 2020
The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question. Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers,
Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector.
Contact Ashleigh Huntsman for more information or to register you place at this free to attend event - Ashleigh.Huntsman@infopro-digital.com
See acast.com/privacy for privacy and opt-out information.
In the next in our series of podcasts with Motor Insurance World speakers, Alex Lewis-Jones, research manager at Delta EE, is interviewed by Post’s editor Stephanie Denton, on alternative modes of travel, the challenges and hurdles to our transport and the future of mobility.
Britain’s road traffic mix is shifting from the internal combustion engine to electric power vehicles, ‘green travel’ is becoming a major political and societal discussion point and cheaper alternative modes of transport are emerging – so what will Britain’s roads look like in the future?
Attend Motor Insurance World 2020 The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question. Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers,
Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector.
Contact Ashleigh Huntsman for more information or to register you place at this free to attend event - Ashleigh.Huntsman@infopro-digital.com
See acast.com/privacy for privacy and opt-out information.
In the next in our series of podcasts with Motor Insurance World speakers, Andrew Cox, detective superintendent at the Metropolitan Police, is interviewed by Post’s content director Jonathan Swift, outlining what challenges insurers can expect to come across over the next decade.
With more than 30 million car owners in the UK, the tragic inevitability is that road accidents will occur. However, road safety is being pushed right to the forefront of police and government policy. Tackling the scourge of the uninsured driver is a Metropolitan Police priority, and Andrew Cox, detective superintendent at the Metropolitan Police tells us the results of combating this crime, as well as the consequences of failing to insure your vehicle.
Attend Motor Insurance World 2020 The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question. Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers,
Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector.
Contact Ashleigh Huntsman for more information or to register you place at this free to attend event - Ashleigh.Huntsman@infopro-digital.com
See acast.com/privacy for privacy and opt-out information.
In the third of our series of podcasts with Motor Insurance World speakers Mike Partridge, paint and body business manager at Volkswagen UK, is interviewed by Post’s content director Jonathan Swift, outlining what challenges insurers can expect to come across over the next decade.
As our vehicles become more advanced, what is the result on the costs of repairs? Are the modern cars as robust as marketed? Have “dodgy repairs” been adequately removed from the automotive sector? Mike Partridge, paint and body business manager at Volkswagen UK, gives his views on how the cars repairs industry is adjusting to the digital age.
Attend Motor Insurance World 2020 The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question. Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers,
Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector.
Contact Ashleigh Huntsman for more information or to register you place at this free to attend event - Ashleigh.Huntsman@infopro-digital.com
See acast.com/privacy for privacy and opt-out information.
In the first of our series of podcasts with Motor Insurance World speakers Martin Milliner, general insurance claims director at LV General Insurance, is interviewed by Post’s content director Jonathan Swift, outlining what challenges insurers can expect to come across over the next decade.
Will the 2020’s be the decade of consequences?
Attend Motor Insurance World 2020 The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question. Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers,
Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector.
Contact Ashleigh Huntsman for more information or to register you place at this free to attend event - Ashleigh.Huntsman@infopro-digital.com
In the second of our series of podcasts with Motor Insurance World speakers David Williams, managing director of underwriting and technical services at Axa, is interviewed by Post’s content director Jonathan Swift, outlining what challenges insurers can expect to come across over the next decade.
Attend Motor Insurance World 2020 The challenges facing the motor insurance market are daunting as the pace of change moves up through the gears. The industry, the manufacturers, the law, technology are all in the fast lane – but do you know where that journey will end? This conference will help answer that vital question. Bringing together 180 plus attendees, including senior representatives from the UK’s leading insurers, regulators and motor manufacturers,
Insurance Post’s Motor Insurance World explores the key issues currently facing the motor insurance sector.
Contact Ashleigh Huntsman for more information or to register you place at this free to attend event - Ashleigh.Huntsman@infopro-digital.com