Business operations - for iPad/Mac/PC: Recent Episodes
The Open University
This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.
Managing a general practice in the UK and the importance of a business approach within the NHS
Transcript -- Managing a general practice in the UK and the importance of a business approach within the NHS
Transcript -- The response of the doctors' surgery to greater demands from their patients
Transcript -- Fullers: A traditional brewery using modern operational management systems
The importance of operations management to business and how the principals remain the same regardless of the business involved
Transcript -- The importance of operations management to business and how the principals remain the same regardless of the business involved
Transcript -- The importance of good operations managers in all industries and services
Transcript -- Behind the scenes at the Vue cinema complex to see operations management in practice
Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance
Transcript -- Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance
How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion
Transcript -- How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion