The Inner Game of Change : Recent Episodes
Ali Juma
Welcome to The Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change effectively. Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more. Check out our episodes on www.theinnergameofchange.com.au
Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
What happens to human learning when answers are suddenly abundant and change keeps accelerating?
In this episode of The Inner Game of Change, I welcome back Tracy Defoe, Kata coach and adult learning expert, to explore the Coaching Kata and its growing relevance in the age of artificial intelligence.
We explore a simple idea: when we cannot know exactly where change will take us, we need to learn our way forward.
Tracy shares how the Coaching Kata helps people navigate uncertainty through small experiments, reflection and deliberate learning. We discuss productive struggle, psychological safety, the temptation to jump to solutions, and the importance of human judgement.
We also ask whether artificial intelligence is helping us become better thinkers, or simply faster answer seekers, and where it can genuinely strengthen coaching and learning.
A conversation about change without certainty, coaching without giving people the answers, and learning our way forward.
About Tracy
Aims to make you smarter about learning.
Adult Education professional specializing in learning at work. Interested in culture change, supporting peer-leadership, informal learning, multiple literacies and communication in diverse settings.
Experienced in designing and implementing innovative learning at work programs.
Humble Lean Practitioner interested in combining my interests in Lean with Adult Learning and Culture Change. Student of the Kata, Coach and Learner.
Improvement and Coaching Kata learner and coach. Volunteer Host of the Cascadia Kata Dojo Community Call - a 30 minute weekly zoom meeting for Kata Coaches From British Columbia, Washington, Oregon and California.
Specialties: Customized solutions, embedding lean or essential skills in content training, facilitation of improvements or supporting leaders in improving their facilitation, communicating with the workforce, re-framing change as learning challenge, training design and delivery, implementation and evaluation.
Facilitating meetings and retreats for clients, strategic planning, realizing a mission and vision to a Challenge, and a daily improvement plan.
Plain Language and Clear Design.
Contact Tracy
Tracyโs profile
linkedin.com/in/tracydefoe
Website
thelearningfactor.ca (Company)
td@thelearningfactor.ca
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Ali Juma
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In 1931, Harry Beck looked at Londonโs increasingly complicated Underground map and asked a different question. What if passengers did not need a more accurate picture of the city, but a clearer way to move through it?
His design distorted geography, simplified distance and was initially rejected. Yet it became one of the most influential maps ever created.
In this episode of Stories of Change, I explore what Beckโs story can teach us about simplicity, confidence, human-centred design and helping people navigate change and AI adoption.
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Ali Juma
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
In this warm and deeply human conversation, I speak with change practitioner and Australian Change Days convenor Sarah Glenister about the relationships that quietly shape how change is experienced.
We explore trust, uncertainty, informal influence, the limits of plans and timelines, and why the real work of change often happens through conversations that cannot be easily measured. We also consider whether strong relationships can turn uncertainty from anxiety into curiosity, and what human connection may mean as artificial intelligence becomes more embedded in our working lives.
I am grateful that Sarah is chatting with me today.
About Sarah
๐ Over 15 years in senior roles - Director of Change Management, Director of Workforce, Director Corporate Services, Area Director Mental Health Services, Director of Financial Transition. Now working as an independent consultant, Founder and Director Change that matters changethatmatters.com.au
๐ Trained as an Organisational Psychologist, I bring those Behavioural Science skills to address the most complex of situations (and the simple ones), find out more at sarahglenister.com
๐ Community builder - Convenor and Founder of Australasian Change Days, annual event for people wanting to Change the World! australasianchangedays.com
๐ Genealogy and DNA geek, offering assistance in interpreting your results and researching your family tree, DM me here.
Expertise and knowledge:
๐ก Project management and change management of large complex projects
๐ก Workforce and HR strategy and organisational development
๐ก Team building and communication
๐ก Training in Change Management for executive and managers.
๐ก Data analysis and interpretation
๐ก Facilitation of off-site or on-site strategy days
๐ก Building online communities
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Ali Juma
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What if one of the most important inventions of the last hundred years was a steel box?
Not the internet.
Not the smartphone.
A box.
In this episode of Stories of Change, Ali explores how a small experiment in 1956 transformed global trade and what it can teach us about AI, innovation and the hidden side of change.
Because sometimes the biggest changes do not arrive looking like revolutions.
Sometimes they arrive looking ordinary. And we only understand their significance years later.
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
Four years ago, Joan Lurie joined me on this podcast to explore systems, roles, mental maps and how organisations adapt in times of uncertainty.
Today, we return to that conversation through a different lens: artificial intelligence.
But this is not a conversation about tools, prompts or technology.
It is a conversation about what AI is revealing. The assumptions it is challenging. The roles it is reshaping. And what happens when AI enters the systems room.
Joan is the founder of Orgonomics and one of Australia's leading systems thinkers. She has a unique way of helping leaders see organisations not simply as structures or collections of people, but as living systems of relationships, roles and patterns. I have learned a great deal from Joan's work over the years, and every conversation with her challenges me to see organisations differently.
Together we explore leadership, adaptation, complexity and what organisations may need to rethink as AI becomes part of the fabric of work.
I hope you enjoy this thoughtful and timely conversation with Joan Lurie.
About
I am the CEO of Orgonomics, a company I founded in 2008 to assist leaders and organisations to adapt, thrive and function at their growing edge. My work integrates strategy, systems thinking, complexity, narrative, ecology and developmental theory.
Over 30 years Iโve worked with boards, executives and leadership teams as a coach and consultant helping them achieve turnaround results - together emerging new cultures, operating models and different organisational systems, whilst simultaneously building their adaptive capacity.
Through this practice and experimentation, I have developed Orgonomicsโข - a proprietary methodology which provides a โmapโ for leaders to go beyond reductionism to navigate the complexity we are in.
Referred to as ground-breaking, Orgonomics enables leaders to fundamentally shift their ways of seeing and knowing to be more systemic; reframe their assumptions and mental maps and repattern their organisational systems for new ways of relating and operating, to achieve higher order functioning and performance.
As a developmental psychologist and systemic change consultant my core purpose is to ensure that leaders and organisations are able to continuously develop, learn and grow to be fit for and thrive in our complex world. Developing a systems lens, relational intelligence and comfort with not โknowingโ used to be a โnice to have', but it has now become our individual and organisational imperative; we have to accelerate it for the good of our whole ecology.
Contact
Joanโs profile
linkedin.com/in/joan-lurie-73bb0215
Website
orgonomics.com (Company)
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Ali Juma
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Why didn't lecturers disappear?
For more than 700 years, the role of the lecturer has survived books, the printing press, libraries, the internet, and now artificial intelligence.
In this episode of Stories of Change, we explore a fascinating question. How did one of the world's oldest professions keep evolving while the technologies around it kept changing?
The story is not really about lecturers.
It is about what happens when the thing that once made us valuable becomes easy to access.
Perhaps the question is not whether AI will replace us.
Perhaps the better question is: what becomes valuable next? Grab a coffee and join me for this 10 minute story.
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
Why is it that people can sit in a room, agree with a strategy, support a transformation and nod enthusiastically at a presentation, only to struggle when the change finally arrives?
Today's guests suggest the answer may lie in a concept called psychological distance.
Terri Block and Susan Bartlett from Workomics spend their days helping organisations bring customers, stakeholders and teams together to solve complex problems through co creation.
In this conversation we explore Construal Level Theory, why humans think differently about things that feel distant versus things that feel immediate, and why co creation may be one of the most powerful ways of helping people move from abstract ideas to tangible action.
Along the way we discuss ownership, expertise, accountability, skin in the game, whether facilitators can ever truly be neutral, and even whether artificial intelligence can become a co creator.
I thoroughly enjoyed this conversation and I think you will too.
I am grateful to have Susan and Terri chatting with me today.
About The Guests
Susan Bartlett
I am a principal at Workomics, where we help biotechs bring life-changing therapies to patients. I contribute to projects from the perspectives of go-to-market strategy, operational effectiveness, human-centred design, and strategic communications. I treasure my colleagues and my clients, and feel fortunate to be able to work with them every day.
I write a monthly Substack newsletter (please subscribe!). Through the newsletter, I explore how we make work and workplaces better for people โ customer-centric, inclusive and equitable, focused on employee well-being, meaningfully integrated with emerging technology.
In the past, I have been a Rhodes Scholar, a CEO, and a licensed propane dispenser, only one of which involved an objective assessment of my abilities. I love to solve specific, pragmatic problems by drawing on a variety of disciplines and traditions โ my university degrees span English literature, software design, philosophy, politics, and economics, and computer science. At various points in my career, I have devoted myself to:
โ Communicating complex medical concepts to patients.
โ Architecting the data, software, technology, and IT governance structures of large enterprises.
โ Embedding human-centred design capabilities to enable customer experience.
โ Applying machine learning techniques to natural language problems.
Terri Block
I co-lead Workomics where we help biotechs and pharma bring life-changing medications to patients who need it. We focus on patient experience including go-to-market strategies and campaigns, creating impactful educational experiences for patients and their care teams, and empowering internal teams to champion patient-centricity across their organization.
My career in human-centered design in the life sciences industry spans 10 years and is underpinned by a whole other career in theatre and teaching. The red thread is bringing the best out in people and imagining better possibilities for our work-at-hand.
I am a creative at heart and author of Words of Wonder www.wordsofwonderbook.com.
Contact
workomics.com
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Ali Juma
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Stories of Change is a special series from The Inner Game of Change.
In this series, I explore stories from history, business, science, education, and sometimes from unexpected places.
Some stories are famous. Many are not.
Together, we will uncover the lessons hidden inside them and what they can teach us about change, leadership, human behaviour, innovation, trust, learning, and adaptation.
In this first episode of Stories of Change, we explore what elevators, trust, adoption, and artificial intelligence might have in common, and why every generation has its own version of the rope.
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Ali Juma
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Inside the Messy Middle is a special series from The Inner Game of Change
This fortnightly short series is for people who carry responsibility inside complexity.
Between strategy and delivery. Between intent and impact. Between what was imagined and what must now be made real.
In this episode of Inside the Messy Middle, I explore a salient idea:
What if organisations are not resisting changeโฆ
but being pulled back by the gravity of the current way of working?
As AI enters workplaces, many organisations are introducing new capabilities while still operating inside environments designed for older workflows, behaviours, incentives, and assumptions.
Through stories from business and history, including the arrival of electricity in factories and the persistence of the QWERTY keyboard, Ali explores why transformation often stalls even when people are willing to move.
This episode is about:
โข behavioural gravity
โข environmental design
โข AI adoption versus workflow redesign
โข why old systems keep pulling people back
โข and the hidden tension between movement and stability inside organisations
Because sometimes the challenge is not the future itself.
It is the environment still rewarding the past.
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
Todayโs conversation is less about technology and more about people.
Four years after our first discussion around bad change, I reconnect with Gilbert Kruidenier to explore the current state of change in a world shaped by AI, overload, constant adaptation, and growing pressure on organisations and people alike.
We discuss learning, leadership, redesign, burnout, human capacity, and why the real challenge may no longer be technology adoption, but how humans absorb continuous change.
I am grateful to have Gilbert chatting with me today.
About Gilbert
With 20 years of experience in change, communication, and project management, I know exactly how to help organisations navigate complex and transformative change with purpose, clarity, and empathy. I combine the best of change, communication, and project management practices to support large and medium sized change programs, design and deliver workshops and training, and advise boards on strategic topics.
I am also an author, independent business owner, a visiting lecturer at Deakin University and even tried my hand at being a cabinet making apprentice, pursuing my diverse interests and skills in consulting, education, and creating beautiful things with my hands. I have a master's degree in culture and change management, multiple certifications in ADKAR, Digital Transformation, Lean Six Sigma and PRINCE2, and a strong background in public and private sector change and (digital) transformation. My core competencies include change analysis, process improvement, coaching and mentoring, and problem solving. My life goal is to make a positive difference in the lives of others, especially the most disadvantaged in society.
Contact info
Gilbertโs LinknedIn profile
linkedin.com/in/kruidenierconsulting
gilbert@kruidenierconsulting.com.au
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Ali Juma
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Inside the Messy Middle is a special series from The Inner Game of Change
This fortnightly short series is for people who carry responsibility inside complexity.
Between strategy and delivery. Between intent and impact. Between what was imagined and what must now be made real.
In this episode of Inside the Messy Middle, I explore a powerful idea:
What if organisations behave like immune systems?
As AI enters the workplace, many organisations are not simply reacting to new technology. They are responding to perceived threats to identity, expertise, workflows, control, and certainty.
Through stories from medicine, business, and lived organisational experience, I explore why good ideas are sometimes rejected, why thoughtful people hesitate during change, and why resistance is often more complex than it first appears.
This episode examines:
โข the hidden defence mechanisms inside organisations
โข why AI triggers different reactions across legal, IT, policy, and leadership teams
โข the psychological side of resistance and uncertainty
โข the role of leadership and change management in creating safe movement during disruption
โข what business history can teach us about adaptation and survival
Featuring reflections on Semmelweis, Kodak, Nokia, and modern AI adoption dynamics, this episode is a deeper look into the invisible tensions shaping organisational change today.
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Ali Juma
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
Todayโs conversation sits at the heart of something we do not talk about enough when it comes to change.
We talk about strategy.
We talk about tools.
We talk about capability and execution.
But very rarely do we stop and ask a simpler question.
What if the real challenge is not the change itselfโฆ
but what we cannot see about ourselves as we go through it?
In this episode, I sit down with Jill McCauley.
Jill is the COO at Behavioral Essentials, and her work focuses on one thing that sits beneath performance, culture, and leadership.
Self awareness.
She has spent years working alongside leaders and teams, helping them see themselves more clearly, especially in environments that look successful on the outside, but feel very different on the inside.
In this conversation, we explore the idea of blind spots in the workplace.
Not as abstract conceptsโฆ
but as real forces that shape how leaders show up, how teams operate, and ultimately how change either moves forwardโฆ or quietly stalls.
We talk about the hidden cost of leadership without self awareness.
Why capable leaders unintentionally create friction.
And how the strengths that got us hereโฆ can sometimes be the very things that get in the way.
There is a simple but powerful idea that runs through this conversation.
You cannot change what you cannot see.
And the moment you start seeing yourself more clearlyโฆ
everything else begins to shift.
I am grateful to have Jill chatting with me today.
About Jill
Iโve spent my career working alongside leaders โ in boardrooms, executive meetings, and organizations that look successful on paper but feel different on the inside.
Iโve learned that this feeling is rarely a strategy problem or a skills gap.
Itโs a self-awareness problem.
Capable leaders unintentionally create friction. Teams spend time managing dynamics instead of doing the work. Meetings become more painful than they need to be. Energy and efforts get wasted. And no one can quite name why things feel harder than they should.
This is the hidden cost of leadership without self-awareness.
Over time, I stopped seeing these challenges as individual failures and started seeing them as systemic issues. As organizations grow, roles evolve, pressure increases, and identities lag behind reality. Leaders keep relying on the same strengths that got them here, without realizing those strengths may now be creating blindspots, tension, or misalignment downstream.
Self-awareness isnโt soft. And it isnโt intuitive for everyone.
Itโs a discipline, practice, and a leadership responsibility. That canโt be ignored.
At Behavioral Essentials, we work with leaders, teams, and organizations to build awareness where it actually matters โ in how people show up, make decisions, communicate under pressure, and impact the systems around them. This work sits at the intersection of psychology, behavior, and real-world leadership demands. Itโs not about labeling people or fixing personalities. Itโs about creating clarity, reducing unnecessary suffering, and helping organizations function with more ease, accountability, and effectiveness.
Iโve seen what happens when leaders are willing to look honestly at themselves, and when organizations create space for that work. Conflict becomes more productive. Roles align more cleanly. Teams stop compensating for leadership gaps. And people get back to doing the work they were actually hired to do.This work applies across industries and career stages โ from founders navigating growth, to CEOs leading complex systems, t
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Ali Juma
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Inside the Messy Middle is a special series from The Inner Game of Change
This fortnightly short series is for people who carry responsibility inside complexity.
Between strategy and delivery. Between intent and impact. Between what was imagined and what must now be made real.
These episodes are not about tools or frameworks. They are reflections on judgement, dignity, and the human cost of change as it is actually lived.
The Weight of the Middle Feels Heavier Than the Authority.
This episode explores a reality many middle managers and change makers quietly carry.
Seeing what needs to change.
Feeling responsible for making it work.
But not always having the authority to fully shape it.
Drawing on history, from Roman centurions to naval captains, and modern organisations like Toyota, this episode reflects on a pattern that has always existed.
Responsibility does not always come with full control.
And in the messy middle, leadership is often less about authorityโฆ and more about judgement.
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
Today I am joined by Shannon Lucas.
Shannon is the Co CEO of Catalyst Constellations, where she works with executive teams to close the gap between the speed of change and the speed of execution.
And in this conversation, we explore what that might mean in practice.
We talk about discernment. We talk about resistance as a signal. We talk about fear in the system.
And we explore the reality of leading change when everything is moving at pace.
One idea! AI might be acting as a kind of mirror.
Reflecting how we think, how we decide, and how we design work.
In simple terms, what we notice may shape what happens next.
This is an episode for those navigating change in real systems.
Not just designing it on paper.
I am grateful to have Shannon chatting with me today.
About
I help executive teams and organizations build the muscle to transform continuously without burning out their best people or watching momentum die between initiatives.
Most organizations treat transformation like a one-time event: hire consultants, launch the program, declare victory, exhaust everyone involved, then wonder why nothing sticks. I work with CEOs and C-suite leaders to break that cycle by building real change capability into how their organizations actually operate.
As Co-CEO of Catalyst Constellations, I bring 20+ years of enterprise-scale innovation and transformation experience from companies like Ericsson, Cisco, and Vodafone. Iโve owned a $150M P&L, generated over $1B in new business pipeline, and learned firsthand what actually works (and what definitely doesn't) when you're trying to change how global organizations operate.
My approach combines hard-won operational experience with ongoing research into how transformation really happens. I co-authored the #1 Amazon bestseller Move Fast. Break Shit. Burn Out. based on our research into Catalysts (the highly action-oriented change agents inside organizations who can't stop themselves from driving change). We wrote it after watching too many talented people flame out while trying to transform their companies without the right support or frameworks. And based on lived personal experience.
I believe the organizations that will thrive are the ones that stop treating change as an event and start building the human, cultural, and structural capacity to adapt continuously. These are the firms that turn transformation into a sustained advantage rather than a recurring disruption.
My mission: help make the world's largest organizations more sustainable in every sense of the word: for people, profit, and planet.
Shannonโs profile
linkedin.com/in/shannonglucas
Website
catalystconstellations.com (Company)
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Ali Juma
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Inside the Messy Middle is a special series from The Inner Game of Change
This fortnightly short series is for people who carry responsibility inside complexity.
Between strategy and delivery. Between intent and impact. Between what was imagined and what must now be made real.
These episodes are not about tools or frameworks. They are reflections on judgement, dignity, and the human cost of change as it is actually lived.
This episode is for anyone who has started moving, only to find that the plan does not quite hold once it meets the real world.
The shift.
The tension between following the plan and adjusting it.
The quiet judgement required to make things work in practice.
This is where many middle managers and change makers operate.
Not just executing plans, but reshaping them to fit reality.
Because change does not move forward because of the plan alone.
It moves forward because of how people engage with it.
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
Todayโs conversation is not really about technology.
It is about decision making. It is about how we make calls when we do not fully know how something will land. How we rely on instinct, experience, and sometimes guesswork. And now AI is entering that space. Not to replace the human, but to sit alongside the human.
So the question becomes, are we moving into a world of human in the loop,
or AI in the loop supporting human judgement?
Today I am joined by Millie Marconi.
Millie is a serial entrepreneur who has been building most of her life. She has created over sixty products across ecommerce, SaaS, mobile games, and recruitment tech. She raised capital, built a product to early revenue, and then made a very deliberate decision to pivot in public when she hit scaling friction.
What triggered that pivot is what caught my attention. A single AI generated LinkedIn post that did not land.
And her reflection was simple and powerful. How something lands matters more than how it sounds in your head.
From that moment, she started to explore what she now calls a perception problem. Not a content problem.
She is now building TestFeed, a platform that allows you to simulate how your message, your idea, or your decision might land before it goes out into the world.
In simple terms, helping humans make better decisions before the consequences arrive.
What I enjoyed in this conversation is that it is not just about the tool.
It is about judgement. It is about confidence. And it is about what happens when we start to reduce the unknown.
Letโs get into it.
About
Oh, I'm Millie. I'm a serial entrepreneur and have been building my entire (professional) life since I was 20 - I've built over 60 products across e-commerce, SaaS, mobile games, and recruitment tech. I've had one 'real' job which lasted a matter of months, and we donโt talk about that.
I put my entrepreneurship down to incredible impatience, painful curiosity, and inspiration from my immigrant grandfather, who came to Australia from Italy with nothing and built a fantastic life for himself and our family (and, as a child, introduced me to the joys of red wine and orange juice at breakfast).
In 2023, I joined Antler as a solo founder, raised and built a recruitment product that hit $100K in revenue. But after hitting scaling friction in enterprise sales, I made the hard call to pivot - and did it in public.
The insight came from an unexpected place: a single LinkedIn post. It was AI-generated. It bombed. And it sparked a realisation: โHow something lands matters more than how it sounds in your head.โ
I wasnโt alone. In dozens of conversations with founders, marketers, and execs, the same problem kept surfacing: โI donโt know how this message will land.โ That became the thesis: businesses donโt have a content problem - they have a perception problem.
Thatโs what Iโm building now: TestFeed, the worldโs first perspective engine.
TestFeed lets you simulate how your audience will react using synthetic audiences - before you hit send. Sales emails. Internal updates. Product decisions. Investor decks. Social posts. We help you predict reactions, spot blind spots, and stress-test communication across any channel, without needing to run a focus group or annoy your team with endless drafts.
I lead the business as CEO (in my opinion, this title is a total wank unless you have at least 10 people, but alas) Iโm building for prosumers and enterprises alike.
A little bit about me outside of entrepreneurship: Iโm a marathon runner, a reading lover. Iโve been fortunate enough to travel the w
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Ali Juma
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Inside the Messy Middle is a special series from The Inner Game of Change
This fortnightly short series is for people who carry responsibility inside complexity.
Between strategy and delivery. Between intent and impact. Between what was imagined and what must now be made real.
These episodes are not about tools or frameworks. They are reflections on judgement, dignity, and the human cost of change as it is actually lived.
Send us Fan Mail
Support the show
Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
Todayโs conversation is a special one for me.
My guest today was actually the very first person I interviewed when I started this podcast during the middle of Covid back in April 2021. At the time, the world was navigating uncertainty, disruption, and trying to make sense of what consistency meant when everything around us was shifting.
Since then, a lot has happened. The podcast has passed one hundred episodes, the world has moved through Covid, and we now find ourselves in another wave of transformation with Artificial Intelligence entering the workplace and our lives in profound ways.
So I thought it would be meaningful to bring him back.
My guest is Michael Canic, author of the book Ruthless Consistency. It was one of the books I was reading at the time when the idea of this podcast first came to me.
Michaelโs central idea is simple but powerful. Consistency is not about robotic repetition. It is about the relentless alignment of intentions, decisions, and actions.
In this conversation we revisit the idea of consistency, but in a very different context.
We explore whether consistency is the opposite of change, or whether it is actually the thing that enables change. We talk about consistency in leadership, in capability building, and in the way individuals manage themselves in a world full of distraction.
And of course, we also touch on Artificial Intelligence, and how it is beginning to amplify the conditions that already exist inside organisations.
This is a reflective conversation about leadership, identity, discipline, and the inner game of navigating uncertainty.
I am grateful to have Michael chatting with me again.
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Ali Juma
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Inside the Messy Middle is a special series from The Inner Game of Change
This fortnightly short series is for people who carry responsibility inside complexity.
Between strategy and delivery. Between intent and impact. Between what was imagined and what must now be made real.
These episodes are not about tools or frameworks. They are reflections on judgement, dignity, and the human cost of change as it is actually lived.
In this episode of Inside The Messy Middle, I explore what happens when hesitation is repeatedly misread, and the middle layer of organisations slowly becomes quieter.
At first the silence can look like alignment. Fewer questions. Faster meetings. Less friction.
But silence carries a cost.
Through examples from science, business, and mythology, this episode explores what organisations lose when thoughtful voices withdraw, why adoption becomes shallow when the middle stops translating change, and how systems can bring those voices back.
Send us Fan Mail
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Ali Juma
@The Inner Game of Change podcast
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Inside the Messy Middle is a special series from The Inner Game of Change
This fortnightly short series is for people who carry responsibility inside complexity.
Between strategy and delivery. Between intent and impact. Between what was imagined and what must now be made real.
These episodes are not about tools or frameworks. They are reflections on judgement, dignity, and the human cost of change as it is actually lived.
In this episode of Inside The Messy Middle, I explore what happens when pause, reflection, and professional judgement are interpreted as pushback.
What if hesitation is not resistance, but care?
What if slowing down is competence recognising consequence?
Through a business example from Intel and a quiet literary reflection, this episode examines the cost of misreading human hesitation โ and what organisations risk losing when the middle stops speaking.
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Ali Juma
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
โThe single biggest problem in communication is the illusion that it has taken place.โ That line from George Bernard Shaw captures the heart of todayโs conversation.
In this episode, I am joined by Dominic Colenso, communication expert, former actor, and author of the bestselling books Impact and Cut Through. Dominic began his career on stage and screen, trained at leading drama institutions, and later brought those performance and storytelling skills into the world of business, where he has spent more than a decade helping leaders and sales professionals communicate with confidence and influence.
We explore what it really means to cut through in a world shaped by change, uncertainty, and artificial intelligence. We talk about the shift from selling ideas to serving people, the discipline of rehearsal and reflection, and how clarity, emotion, and energy shape behaviour during high-stakes moments.
If you are leading change, presenting ideas, or trying to be heard in a distracted workplace, this conversation will give you practical insights on how to communicate with more presence, purpose, and impact.
About
โThe single biggest problem with communication is the illusion that is has taken placeโ George Bernard Shaw
Iโm Dominic Colenso, communication expert, and author of the bestselling book โIMPACT: How to be more confident, increase your influence and know what to say under pressureโ
Straight out of drama school I closed the most important sales conversation of my life through the audition that landed me a leading role in the Hollywood action movie, Thunderbirds.
That launched my career as an actor, director, and teacher at some of the UKโs most prestigious institutions including The Royal Academy of Dramatic Art. Experience in the rehearsal room, on stage, in front of the camera and behind the lens were the foundation I needed to expand my career into the exciting world of keynote speaking, training and coaching.
Over the last decade Iโve helped hundreds of sales professionals and business leaders transform their ability to influence and make an impact. To take their performance from โstraight to videoโ to โOscar winning โ.
Iโll never forget the day my drama school principal called me in and said: โDahling, we still havenโt seen you do anything!โ I was crushed, but he was right. Iโd been working so hard to impress everyone else that Iโd lost sight of who I was.
When I rediscovered the courage to be vulnerable, values-driven and visible, everything changed. Thatโs what I want for my audiences now.
After earning my bachelorโs degree in acting, I gained many years of experience as a working actor, as well as a director, tutor and coach. Iโm also a Certified Master NLP Practitioner and Trainer.
Communication doesnโt always go well. Thatโs usually caused by one or more of the following:
1. Lack of confidence
2. Poor connection with the audience
3. Content that bores or confuses
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Ali Juma
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Inside the Messy Middle is a special series from The Inner Game of Change
This fortnightly short series is for people who carry responsibility inside complexity.
Between strategy and delivery. Between intent and impact. Between what was imagined and what must now be made real.
These episodes are not about tools or frameworks. They are reflections on judgement, dignity, and the human cost of change as it is actually lived.
In this episode, I reflect on what happens when the story of change keeps shifting, but the work stays the same. I explore the often invisible labour of translation that sits in the messy middle, where people are asked to make sense of strategy before it fully makes sense to them.
This episode invites you to notice the quiet work of holding uncertainty while still offering direction, and to recognise that translation is not about communication or certainty, but about judgement, care, and making work safe enough for others to continue.
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Ali Juma
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
Some of you may remember Helen Palmer from a past episode of The Inner Game of Change. It was a conversation that stayed with many listeners because of its depth and humanity.
Helen helps people learn so something different becomes possible. Her work spans change management, organisational design, learning, and knowledge. And right now, she is living the very thing she speaks about. Returning to her homeland of Aotearoa New Zealand after nearly three decades away.
This conversation is not about certainty.
It is about how we orient ourselves when certainty is not available.
How we stay open.
How we exercise judgement.
How we move forward without locking things down too early.
Helen speaks about uncertainty not as something to manage away, but as a space to stand in with care, curiosity, and confidence.
This is Orientation in Uncertainty.
About Helen
I help people learn so something different becomes possible.
That might be a shift in mindset, a new practice, or a deeper understanding. It might show up as a beautifully crafted artefact or a well-held learning experience. What matters to me is utility โ learning that is purposeful, thoughtful, and liberating.
I design and deliver learning experiences for grown-ups in workscapes. Sometimes the learning is packaged: in a workbook, article, card deck, curriculum, podcast, or social media post. Sometimes itโs embodied: in a facilitated session, a team reflection, or a conceptual model that makes complex things usable.
My approach is human-centred and deeply practical. I draw on decades of professional experience across disciplines, shaped by a fierce curiosity and a knack for turning ideas into something people can use. Iโm like a Swiss Army knife โ what you take when you are moving through unfamiliar territory!
He aha te mea nui o te ao
What is the most important thing in the world?
He tangata, he tangata, he tangata
It is the people, it is the people, it is the people
~ Mฤori proverb
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Helenโs Profile
linkedin.com/in/helenp
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Ali Juma
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Inside the Messy Middle is a special series from The Inner Game of Change
This fortnightly short series is for people who carry responsibility inside complexity.
Between strategy and delivery. Between intent and impact. Between what was imagined and what must now be made real.
These episodes are not about tools or frameworks. They are reflections on judgement, dignity, and the human cost of change as it is actually lived.
Episode One
When you are asked to lead change you did not design
Change often arrives already in motion.
The decision has been made. The direction is set. And somehow, you are now responsible for carrying it.
In this opening episode, I reflects on what it means to lead change you did not design, and why the messy middle is not a failure of leadership, but where judgement and dignity matter most.
This episode invites you to pause, notice the moment you are standing in, and recognise that certainty is not the work. Judgement is.
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Ali Juma
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Welcome to The Inner Game of Change. where we explore the thinking that shapes how change really happens.
And this feels like a perfect way to start 2026.
Today I am joined by someone who represents the very best of what technology leadership can be. Lev Gonic is the Enterprise Chief Information Officer at Arizona State University, but that title only hints at who he really is.
About six months ago, I had the privilege of meeting Lev in person. It was one of those encounters that stays with you. Now I am sitting with him in conversation, and that feels genuinely special.
Lev works at the intersection of education, design, and public purpose. He does not speak about technology as something to impress, but as something we are entrusted to use wisely, always in the service of others. And in a world that is becoming increasingly agent driven, he keeps returning to one simple question. How do we stay deeply human while building the future.
This conversation is not about systems or platforms. It is about designing change with care, with responsibility, and with people at the centre.
I am grateful to have Lev chatting with me today.
About Lev
As the Enterprise Chief Information Officer at Arizona State University, I lead the design and agile management of all enterprise infrastructure, applications, products, services, and analytics at the nation's largest and most innovative university. I have over 30 years of experience in education, technology, and smart city architecture, and I am passionate about enabling and celebrating innovation, collaboration, and productivity through the broadest possible access and utilization of next-generation technologies, including AI, XR, quantum, and broadband networks.
I also chair the Sun Corridor Network, Arizona's Research and Education Network, and serve on the Board of Advisors of the Coalition for Local Internet Choice, a national organization that advocates for local self-reliance and accountability in broadband Internet infrastructure. In 2023, I received the ORBIE Award as Arizona's top large Enterprise CIO, and in 2022, EdScoop named me as one of the Top 50 Educational Technology influencers and leaders. I am proud to be part of ASU's vision to be a comprehensive public research university that is measured not by whom it excludes, but by whom it includes and how they succeed.
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What Do I Want This Change To Leave With Me?
Every change leaves something behind.
A lesson.
A trace.
A quieter understanding of who we are becoming.
In this final episode of A Change Question, Ali invites you to pause and reflect on one last question:
What do I want this change to leave with me?
Drawing on Viktor Frankl, T S Eliot, Maya Angelou, and a closing reading from Rainer Maria Rilke, this episode explores how meaning settles after change, and how we can carry learning forward with care.
This is not advice.
It is a gentle ending.
A moment to honour what has shaped you, and to stay close to the questions that will continue to guide you.
A reflective close to the A Change Question mini-series from The Inner Game of Change.
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Ali Juma
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Today is a little different.
To mark Episode one hundred, I decided not to bring in a guest. Instead, I wanted to pause and reflect on the ninety nine conversations that shaped The Inner Game of Change.
This episode is a quiet look back at how the podcast began during COVID, how the name was inspired by Tim Gallweyโs Inner Game work, and why Dr Michael Canicโs first yes helped set the tone for everything that followed.
Across these episodes, a few ideas kept showing up.
I also talk about what happens when we stay in change long enough for it to work on us, why elite athletes taught me as much about consistency as any leadership book, and how this podcast has become a place for curiosity rather than certainty.
No expectations. No hype. Just a reflection.
If one person learns one useful thing, it is a win.
If one person manages change a little better, it is a win.
Thank you to the guests who generously offered their time, and to the listeners across more than one hundred countries. I am deeply grateful.
More conversations, more experiments, and more learning will continue in the new year through The Inner Game of Change and through the Inner Game of Change Institute.
For nowโฆ a pause.
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Ali Juma
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Welcome to A Change Question โ a special mini-series from The Inner Game of Change.
In each short, solo episode, I bring you one question worth sitting with โ the kind that can gently shape how we think, work, and move through our lives.
As change unfolds, our attention often becomes scattered.
We try to notice everything.
The risks. The effort. The expectations.
But each stage of a change has its own centre of gravity.
Something new begins to rise.
Something quieter, but more essential, asks for our attention.
In this short, reflective episode, Ali explores the question:
What deserves attention at this stage of the change?
Drawing on The Little Prince, Ernest Hemingwayโs The Old Man and the Sea, the writings of Marcus Aurelius and Simone Weil, and examples from Jane Eyre and The Lord of the Rings, this episode looks at how attention shifts as we move through different stages of a change.
This is not advice.
It is a gentle pause.
A moment to consider what truly matters now, what no longer needs to be held so tightly, and what might open if we offered our attention with more intention.
A short episode for anyone sensing that the next stage of their change might require a different kind of focus.
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Ali Juma
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Welcome to The Inner Game of Change. where we explore the thinking behind the doing of change.
Today I sit down with the thoughtful and very grounded Meg Smith, co author of the practical and timely book Microsoft 365 Copilot Adoption. It is a clear and generous guide for leaders and consultants who want to understand what real adoption looks like inside organisations.
Meg brings that same clarity into our conversation. We speak about courage, curiosity, learning, and the real experience people are having as artificial intelligence moves into their daily work. One idea she raises that really stayed with me is this invitation to return to the purpose of our work. Instead of asking how to control or block new tools, ask whether we are still fulfilling the reason we show up to serve others. It is a powerful shift and it opens the door to much better conversations about change.
This is a warm and very human exchange about change, self agency, leadership, and the future we are shaping together.
I am grateful to have Meg chatting with me today.
Oh.. And stay with us after the conversation for a short ChatGPT reflection.
About Meg
I've been fortunate to have an interesting and rewarding career in tech, and I believe the benefits of technology should be available for everyone. I develop programmes and content to teach AI adoption and skills so that people can use it to advance their careers, organisations and communities.
I have learned that being humble enough to ask questions will get you further than thinking you have all the answers. I have seen countless examples of how technology can be used to save time, make money, and create memorable experiences.
I have also seen how easy it is to miss out on those benefits when there is a disconnect - be that between the people buying the tech and those who are meant to be using it, confusing tools and processes, and inequitable access.
My mahi (work) with Cloverbase is focused on creating AIenablement programs. Projects include:
-Bespoke training for Microsoft's global teams in Design Thinking & AI sales patterns
-90 Day Mentoring Challenge career acceleration program
-AI Fundamentals for business leaders and professionals
-AI Governance and Strategy
I'm available to speak at events, run workshops, or design bespoke AI enablement programs.
Send me a message to set up a time to chat.
Contact
Megโs Profile
linkedin.com/in/megsmithnz
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Ali Juma
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Welcome to A Change Question โ a special mini-series from The Inner Game of Change.
In each short, solo episode, I bring you one question worth sitting with โ the kind that can spark both personal and professional shifts.
There are moments in life when a change that once felt right begins to feel small.
It has shaped us, stretched us, and carried us for a while.
Then, almost quietly, we realise we have moved beyond it.
In this short, reflective episode, Ali explores the question:
How do I know when I have outgrown this change?
Drawing on Paulo Coelhoโs The Alchemist, the words of Leonard Cohen, the insight of Toni Morrison, and examples from The Lord of the Rings and Little Women, this episode looks at the deeper layers of growth and the quiet signals that tell us we are ready for something different.
This is not advice.
It is a gentle pause.
A moment to think about the changes that have served us, the ones we may be carrying out of habit, and the possibilities that open when we release what no longer fits.
A short episode for anyone sensing that they have outgrown a chapter of their life, their work, or their identity.
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Ali Juma
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Welcome to The Inner Game of Change. where we explore the thinking behind the doing of change.
In this episode, I am joined by Ross Dawsonโfuturist, keynote speaker, and author of five influential books, including Thriving on Overload and Developing Knowledge-Based Client Relationships. Ross is known globally for his work at the intersection of foresight, networked systems, and humanโAI collaboration.
We unpack what it really means to lead in a world where AI is no longer just a tool, but a thinking partner. Ross shares his five-part frameworkโpurpose, framing, filtering, attention, synthesisโfor building clarity in the face of information overload. Together, we explore what trust looks like in humanโAI teams, how to reimagine organisational design, and why every leader today needs to become their own futurist.
If you are navigating change, designing future-fit teams, or rethinking how humans and machines work togetherโthis episode offers both depth and direction.
I am grateful to have Ross chatting with me today.
Ross Dawson
In demand worldwide as a futurist, keynote speaker and board advisor:
- Has delivered keynotes and strategy sessions in over 30 countries across 6 continents
- Works with boards and leadership teams of major organizations globally
- Has run executive education programs and lectured at top academic institutions around the world
- Frequently in global media and author of compelling futurist content for PR campaigns
Parallel entrepreneur
- Founding Chairman, Advanced Human Technologies Group
- Founder, Informivity
- Founder, Bondi Innovation Alliance
Bestselling author of 5 books on the future of business:
- Thriving on Overload, a guide to success in a world of unlimited information
- Living Networks, now out in its 20th anniversary edition, anticipated the rise of social media
- Developing Knowledge-Based Client Relationships, a reference text for professional services firms, out in its second edition
- Getting Results From Crowds, a seminal guide to crowdsourcing, out in its second edition
- Implementing Enterprise 2.0, a landmark book on applying web technologies inside companies
Expertise: Future thinking and long-term strategy, Entrepreneurship, Scenario planning, Network economy, Future of business, Future of work and education, Future of organizations, Future of media, Future of marketing and PR, Future of retail, Future of healthcare, Future of government, Financial services, Professional services, Corporate innovation, Parallel entrepreneurship, Crowdsourcing, Social media, High-value relationships, Influence networks, Social network analysis, Shared value creation, Concept visualization.
Contacts
Rossโ Profile
linkedin.com/in/futuristkeynotespeaker
Websites
rossdawson.com/ (Personal)
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Ali Juma
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Welcome to A Change Question โ a special mini-series from The Inner Game of Change.
In each short, solo episode, I bring you one question worth sitting with โ the kind that can spark both personal and professional shifts.
Who am I becoming through this change?
From Pipโs awakening in Great Expectations, to David Bowieโs reinvention, to Maya Angelouโs reminder that becoming is rarely glamorous, this episode looks at how change does not just happen around us โ it happens through us.
Ali unpacks how our brains reshape our experience during change, how resistance is often the first sign that something inside us is trying to shift, and how even small personal changes ripple outward into our work, families, and communities.
He also offers a simple reflection framework โ Look Back, Look Around, Look Ahead โ to help you sense how much change has already shaped who you are today.
If you are navigating uncertainty, evolving in your role, or simply noticing shifts inside yourself, this episode might meet you exactly where you are.
The question for you this week:
Who are you becoming through the changes in your life โ and is that the person you want to become?
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Ali Juma
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Welcome to The Inner Game of Change. where we explore the thinking behind the doing of change.
In this episode, we turn our attention to something that is reshaping every part of our work โ artificial intelligence. Not as a headline or a fear, but as a companion in how we learn, decide, and lead.
My guest, Joanne Rinaldi, brings a wealth of experience leading enterprise transformation and building centres of excellence that help people think and perform differently. She has spent years helping teams grow through change โ not just manage it.
Together, we explore what happens when AI moves from being a tool we use to a collaborator in our practice. What it means for judgement, empathy, and the human craft of change.
I am grateful to have Joanne chating with me today.
About
Career experience in leading strategic transformational change initiatives. Establish and operationalise centres of excellence to enable new & improved ways of thinking and performing. Lead a client portfolio of strategic advisory services; enterprise transformation, business optimisation, innovative and contemporary learning design and delivery. Leadership and capability frameworks.
Lead and inspire 'right' performing teams while nurturing a growth mindset, promoting health & wellbeing and a creating a fun-filled learning environment.
Passionate photographer and sports coach/player for fun and fitness!
Contact
Joanneโs Profile
linkedin.com/in/joanne-rinaldi-67b85012
jr5star@bigpond.com
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Ali Juma
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Welcome to A Change Question โ a special mini-series from The Inner Game of Change.
In each short, solo episode, I bring you one question worth sitting with โ the kind that can spark both personal and professional shifts.
In this episode, I explore what it means to face change when everything feels chaotic. From buffalo walking into storms to Lou Gerstner steering IBM through crisis, to Shakespeareโs King Lear and Viktor Franklโs quiet wisdom โ weโll look at how clarity can exist even without calm.
Iโll share four small, practical steps that help turn overwhelm into movement and uncertainty into agency โ because sometimes, having control means embracing the chaos rather than fighting it.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, where we explore the invisible forces that shape the way we lead, live, and learn, because real change, as you and I know, always starts on the inside.
In this episode of The Inner Game of Change, I speak with Soraya Espejo โ a global transformation strategist, MIT-certified AI and Future of Work advisor, and Founder of Changics. Soraya has worked across more than fifty countries helping leaders and organisations prepare for whatโs next.
Our conversation moves through some of the most pressing questions facing leaders today. How do we lead in a world reshaped by artificial intelligence? What skills matter most in times of uncertainty? And how can we build cultures that adapt rather than resist?
Soraya walks us through two powerful frameworks โ MITโs Four-Cap Leadership Model and the 5M Transformation Model โ both designed to help leaders strengthen credibility, readiness, and execution.
We also explore what happens when change meets complexity, especially during mergers and acquisitions, where culture, communication, and trust can make or break success.
This episode is a thoughtful guide for anyone navigating transformation โ from CEOs and change professionals to those simply curious about the future of leadership.
About Soraya
What defines me
My experience has shaped me into a strategic architect of transformation โ not just a witness to change, but a designer of it
๐น Executive Advisor to C-Suite & Senior Leadership Teams
๐น AI & Future of Work Strategist (certified by MIT)
๐น I design and co-create Future-Ready Organizations
๐น +25 years of experience across 50+ countries and multiple industries
๐น Strategic partner to CEOs in unlocking culture-driven growth leadership
๐น Executive Coach for C-Suite & Senior Leadership
๐น Transformation leader in M&A, culture, and people strategy
๐น Private Equity & M&A Expertise: from pitch to sale
๐น Architect of leadership and performance models that scale
๐น Passionate about aligning Purpose, People & Performance
๐น Founder of Changics, a strategic boutique for human-led transformation
Contact
LinknedIn
linkedin.com/in/sorayaespejogonzalez
sespejogonzalez@gmail.com
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Ali Juma
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Welcome to A Change Question โ a special mini-series from The Inner Game of Change.
In each short, solo episode, I bring you one question worth sitting with โ the kind that can spark both personal and professional shifts.
Most of us believe change starts the moment we make a decision.
But the truth is, a decision is only the promise โ the act is the proof.
In this episode, I explore the gap between deciding and doing โ that shadowy space where many of our best intentions quietly stall.
Through the stories of Kathrine Switzer, the first woman to run the Boston Marathon, and Malala Yousafzai, who turned conviction into courage, I unpack what it really takes to turn resolution into motion.
Weโll also look at what neuroscience tells us about why our brains reward decision-making โ but not follow-through โ and how to build the bridge from intent to impact.
Because decisions without steps become drift.
But decisions with steps become movement.
And movement is what changes everything.
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, where we explore the invisible forces that shape the way we lead, live, and learn, because real change, as you and I know, always starts on the inside.
Today, I am joined by Lindsay Phillips. Lindsay is the founder of SkyPhi Studios, a Forbes contributor, and a seasoned change leader who has helped organisations realise the true value of their digital investments. Her work spans leadership coaching, culture change, and program managementโalways with a focus on people and collaboration, not just the technology itself.
In this conversation, we dive into the gap between the promises leaders make and the value organisations actually see. We explore why adoption is not the same as optimisation, how fatigue often cuts short measurement, and what leaders can do to create sustained engagement. And we also explore generative AIโwhy it feels like learning a musical instrument, starting with noise and, with practice, becoming music.
If you care about making change stick, about the human side of value realisation, and about how AI is reshaping the adoption landscape, this is an episode for you.
I am grateful to have Lindsay chatting with me today.
Note: Stay tuned after the conversation for a special ChatGPT reflection and review of this episode
About
Lindsay is an organizational change expert that helps organizations realize the full value of their digital investments. She specializes in guiding organizations through change, fostering collaboration, and enhancing engagement. Her expertise in leadership coaching, program management, and culture change initiatives helps organizations not just adopt new tools, but embrace a holistic approach to transformation. She has founded two consulting firms, SkyPhiStudios and Studio Change.
Lindsayโs Profile
linkedin.com/in/lindsay-phillips-atx
Website
lindsay-phillips-pmp.com (Company)
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Ali Juma
@The Inner Game of Change podcast
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Welcome to A Change Question โ a special mini-series from The Inner Game of Change.
In each short, solo episode, I bring you one question worth sitting with โ the kind that can spark both personal and professional shifts.
In this episode, I explore a question that often slips past us until it is too late: Where is this change leading me, and do I want to follow?
Change always has direction. Sometimes it carries us forward, other times it drags us somewhere we never meant to go. The risk is drift, arriving at a destination we did not choose.
Drawing on stories from Galileo to Satya Nadella, and from poetry to business pivots, I explore how agency begins with pausing to ask the question, then noticing the patterns shaping the current, and finally choosing the path you want to take.
Because every change carries you somewhere. The real power lies in deciding; drift if you choose, change if you must, but never surrender your agency to choose the path yourself.
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, where we explore the invisible forces that shape the way we lead, live, and learn, because real change, as you and I know, always starts on the inside.
My guest today is Dr Amy Silver; a clinical psychologist, author, speaker, and a masterful thinker when it comes to fear, patterns, and performance.
In this episode, Amy and I explore the idea of fear as the loudest guest in the roomโan ever-present voice that can either protect or paralyse us. We talk about what happens when fear becomes the default setting in our teams, our leadership, and our own heads.
We also examine how our post-COVID workplaces are stuck in a tension between efficiency and connection, and what it takes to break out of that loop. And, of course, we talk about artificial intelligence: the discomfort it brings, the curiosity it demands, and what it means to use it as a thinking partner rather than a threat.
This conversation was wide-ranging, deeply practical, and at times, personal. We talk about journaling, performance reviews, power dynamics, and what it means to build a muscle of courageโone small moment at a time.
If youโve ever felt that fear has too much say in the way you lead, speak, or even show up at work, this one is for you.
And in a special addition to this episodeโฆ
For the first time, I have asked my thinking partner, ChatGPT, to listen in and share its own reflection at the end. Its take on the episode surprised meโwarm, clear, and strangely not complelety inhuman.
About Amy
Leadership development programs grounded in clinical psychology. Using an evidence-based approach for lasting leadership transformation.
I am a psychologist, speaker, facilitator, and coach. I partner with powerful leadership teams to help foster sustainable high performance. My expertise is in understanding how to activate the best of people so they can reach collective goals through conversations characterised by high courage and high compassion. My role is to engage individuals and teams in their most conscious (as opposed to reactive) practice, supporting and preparing them to lead together, through the complexities of our now and our future courageously.
I regularly write and talk in the media on how we can drive high performance โby being courageous with the way we connect (including to ourselves), communicate, and make complex decisions for the greater good ( Harvard Business Review (HR), ABC Radio, The Australian, HR Director, AFR, CEO World, and New Zealandโs The AM Show).
My book, The Loudest Guest: How to Control and Change Your Relationship with Fear received two awards (Silver medalist, Living Now Awards 2021; Finalist in The Australian Career Book Award, 2021) and a best seller on Amazon. It is available in all good bookstores, as an audiobook and digital form. It is also featured on Blinkist.
Contacs
Dr Amyโs Profile
linkedin.com/in/amysilverbrave
Website
dramysilver.com (Company)
hello@dramysilver.com
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Ali Juma
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Welcome to A Change Question โ a special mini-series from The Inner Game of Change.
In each short, solo episode, I bring you one question worth sitting with โ the kind that can spark both personal and professional shifts.
In this episode, I explore a question many of us face when change arrives uninvited: What can I control when change is already on its way?
From restructures to new technology, change often shows up before weโre ready. The 3 Pโs โ Place, Proximity, and Posture โ offer a way to regain agency, even when the storm is already here.
Drawing on neuroscience and lessons from history, I unpack how small, deliberate choices shift the brain from threat to action โ and why missing those choices, like Kodak or the Maginot Line, can cost us dearly.
๐ When change comes, where will you find your control โ in your place, your proximity, or your posture?
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.
Each episode is a chance to learn from thinkers, doers, and everyday leaders about what really makes change work โ and what keeps it human.
My guest is Rebecca Bultsma โ an AI ethics researcher, power user, and someone who lives in that space between awe and dread of what AI can do. Rebecca has built her career helping leaders cut through the hype, face the risks, and still find practical, human-centred ways to use this technology without losing their soul or their job.
In this episode, we explore the hype and the harm, the messy middle of adoption, and the accountability gaps that every business and every leader needs to face. And at the heart of it all, we talk about what it means to stay radically human in a world that is increasingly shaped by algorithms.
I am grateful to have Rebecca chatting with me today.
About Rebecca (In her words)
The honest truth?
I'm an AI Ethics researcher who uses AI all day. Yes, I see the irony. Yes, I'm navigating this contradiction in public. Daily.
I help leaders who are somewhere between "AI will save us" and "AI will end us" find their actual footing. No BS, no fear-mongering, just practical strategies for using AI without losing your soul (or your job).
What I actually do:
Translate tech panic into action plans. I take 20 years of making complex things human-friendly (comms/PR veteran) and mix it with an MSc in AI Ethics from Edinburgh. The result? I can explain why AI is incredible AND terrifying in the same breath - and help you navigate both.
The work:
Keynotes that don't put you to sleep (50+ delivered, people actually stay awake)
Workshops where we actually DO things (not just talk about them)
Executive sessions for when you need to admit you don't get it (safe space, I promise)
Currently obsessing over: AI governance that doesn't kill innovation, helping teachers not fear GenAI, and explaining to boards why "AI strategy" isn't optional anymore.
Contacts
Rebeccaโs Profile
linkedin.com/in/rebecca-bultsma
Website
rebeccabultsma.com/ (Company)
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Ali Juma
@The Inner Game of Change podcast
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Welcome to A Change Question โ a special mini-series from The Inner Game of Change.
In each short, solo episode, I bring you one question worth sitting with โ the kind that can spark both personal and professional shifts.
In this episode, I explore a question we often avoid: How do I initiate change in the workplace?
History shows us that change rarely starts with permission. It begins with a first step โ often small, often risky โ and gains power when followed by the second step that makes it stick.
From neuroscience to practical strategies, this episode unpacks why the first move matters, how to position it well, and what happens if you donโt make itโฆ because someone else will.
๐ If thereโs one step youโve been waiting to take, what will it be โ and what would the second step look like?
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.
Every so often, I like to step outside and look at what I call the Outer Game of Changeโthat wider perspective where leaders and influencers shape the systems we all work within.
Today, I am joined by Greg Sawyer, CEO of CAUDIT, the Council of Australasian University Directors of IT. Greg has been at the centre of some of the most pressing conversations in higher educationโAI, cybersecurity, the evolving role of CIOs, and the signals shaping our future through CAUDITโs annual Top 10. For nearly two decades, the Top 10 has been a compass for CIOs, surfacing the sectorโs priorities and giving leaders a shared language to act on.
In this conversation, Greg shares why IT is not a cost centre but an enabler, how CIOs are stepping up as strategic leaders, and why sharing knowledge across institutions is one of the sectorโs greatest superpowers.
I truly enjoyed this exchange with Greg and I know you will find it insightful too.
About Greg
Seasoned leader and technologist. I have worn many hats in my career - geek, engineer, manager, director, architect, program/ project manager, security, cybersecurity, and soldier. As a result, I have a unique ability to lead multi-disciplinary teams, lead strategic delivery and projects to navigate complex challenges. This unique focus and experience has taught my professional value boils down to:
- I donโt care who gets the credit. I just want to win. I know how to get things done to make it happen.
- Relationships matter and they make work fun.
- I speak many languages โ geek, executive, designer, customer, board member, plain English and difficult client. Listening rather than speaking makes the difference.
- I have been in technology and communication for most of my life. Itโs what I do.
- Leading people comes naturally.
- I make decisions, I own my decisions and can admit to wrong decisions. But I then own moving that forward to the outcome.
- I donโt know everything, but I can learn quickly to make informed decisions.
- I dance in the storm.
Contact Greg
Gregโs Profile
linkedin.com/in/sawyergreg
greg.sawyer@outlook.com
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Ali Juma
@The Inner Game of Change podcast
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Welcome to A Change Question โ a special mini-series from The Inner Game of Change.
In each short, solo episode, I bring you one question worth sitting with โ the kind that can spark both personal and professional shifts.
We start with a deceptively simple one: What am I tolerating that I no longer have room for?
From George Eliotโs idea of the unhistoric acts that shape our days, to Senecaโs warning about the quiet waste of possibility, this episode explores how the small things we put up with, in our work, our habits, our relationships, can drain more than just our energy. I will share a practical way to name, assess, and act on them, and why framing it as a question opens the door to change.
If you have been feeling the slow weight of things you have outgrown, this one is for you.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.
On todayโs episode, I am speaking with someone who is not just talking about fixing higher education; she is building a new one from the ground up.
Sasha Thackaberry-Voinovich is a change maker in every sense of the word. As Founder and President of Newstate University, a skills-first, competency-based online university, she is on a mission to lift people into the middle class without burying them in debt.
Sasha has spent her career leading innovation at some of the biggest names in higher ed, but when she saw the limits of tweaking the old system, she chose a different path; AI-first, student-centred, and free of the red tape that stops too many learners at the door.
In our conversation, Sasha opens up about decision making under uncertainty, the courage and risk appetite needed to lead big change, and the execution discipline that turns vision into results. She is candid, she is bold, and she is relentlessly focused on impact.
I am grateful to have Sasha chatting with me today.
About Sasha
Sasha Thackaberry (@sashatberr) is a higher education leader in innovative learning models and the effective use of eLearning systems. She is currently the Founder and President of Newstate University, a skills-first, competency-based, online university with fully stackable certificates and degrees. www.newstateu.com
She previously served as the President of SkillsWave, a rollout of a company from D2L when she was Senior Vice President of Wave at D2L, an upskilling platform that serves as a matchmaker between corporations needing upskilling, and education partners delivering excellence in learning.
She has supported teams and grown enrollments across a range of institutions, including as the Vice President of Student and Partner Services at Pearson, as Vice President for Online and Continuing Education at Louisiana State University, and as Assistant Vice President for Academic Technology and New Learning Models at Southern New Hampshire University. She was previously the District Director of eLearning Technologies for the Office of eLearning and Innovation (eLi) at Cuyahoga Community College, responsible for both operational support for eLearning technologies and for innovative learning projects. In that role she led the administration and front end support for Blackboard Learn, as well as other academic technologies. She also led Quality Matters initiatives at Tri-C, including serving as the QM Coordinator. She has consulted for higher education organizations, for corporations in their eLearning efforts, and in the K-12 sector.
Presentations include local, state, and national conferences, general sessions and keynotes, and enjoys writing in the field. Her PhD in Educational Administration - Higher Education is from Kent State University, as is her Masters in the Art of Teaching.
Contact Sasha
Sashaโs Profile
linkedin.com/in/sashatberr
Website
edusasha.com
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Ali Juma
@The Inner Game of Change podcast
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Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Now, before we step into todayโs topic, letโs revisit something we mention in every episode, what is a mental model anyway?
A mental model is a way of seeing, a framework that helps us interpret complexity, solve problems, and make better decisions.
You can think of it like a mental lens. The clearer it is, the better we navigate uncertainty and lead with intention.
In our last episode, we explored Chunking โ a model about breaking big challenges into small, manageable pieces so we can make steady progress without feeling overwhelmed.
Today, we are staying in that space between vision and execution. Because once weโve broken things down into chunks, the next trap is how we estimate the time and effort those chunks will take.
And thatโs where todayโs mental model comes in โ The Planning Fallacy.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.
In this episode, I am joined by James Stevenson, Principal at Kaizen Institute Western Europe. James brings clarity, calm, and sharp thinking to the world of continuous improvement.
We talk about what Kaizen truly is (and what it is not), why it starts with the customer, not the process, and how so many change efforts lose their way by optimising for convenience rather than value.
From leadership mindsets to simulated learning, from efficiency gains to the often-ignored question of โwhat happens after the improvement?โ, this conversation looks at the human and the structural sides of change.
We also explore the role of artificial intelligence in continuous improvement, and how AI might be the sharpest new tool in the Kaizen toolbox, if used wisely.
If you are in the business of enabling better change, better work and better workplaces, this one will land.
I am grateful to have James chatting with me today.
About James
A conscientious and hard-working consultant at Kaizen Institute Western Europe.
Contacts
Jamesโ Profile
linkedin.com/in/jameskaizen
Website
uk.kaizen.com/ (Company)
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Now, before we get into todayโs topic, letโs quickly revisit something we mention in every episode โ what is a mental model anyway?
A mental model is a way of seeing โ a framework that helps us interpret complexity, solve problems, and make better decisions.
You can think of it like a map or a lens. The clearer it is, the more confidently we can navigate uncertainty.
In our last episode, we explored the OODA Loop โ a model that helps us respond quickly and wisely when change is moving fast and unpredictably.
Today, we are building on that, because once you have figured out how to adapt quickly, the next challenge is dealing with sheer size and complexity.
That is where todayโs mental model comes in โ Chunking.
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Now, before we dive into todayโs topic, letโs quickly revisit something we mention in every episode โ what is a mental model anyway?
A mental model is a way of seeing โ a framework that helps us interpret complexity, solve problems, and make better decisions.
You can think of it like a map or a lens. The clearer it is, the more confidently we can move through uncertainty.
In our last episode, we explored Map vs Territory โ a model that reminds us to challenge our assumptions and stay grounded in reality, not just in our maps or frameworks.
Today, weโre building on that โ because once youโve seen the difference between map and territory, the next question becomes: How do you move through it, especially when things are changing fast?
Thatโs where todayโs mental model comes in โ the OODA Loop.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.
In this episode, I sit down with Dr Jonathan Thorp; a former Navy pilot turned leadership educatorโto unpack one of the most vital ingredients of effective teams: psychological safety.
From the boardroom to the break room, we explore what makes conversations feel safe, why trust must precede truth-telling, and how safety and accountability must work togetherโnot in oppositionโfor change to truly take hold.
Jonathan also shares his six-step dialogue framework and reminds us that not all resistance is resistanceโsometimes, itโs just people needing time to process.
Whether you lead teams through change or support those who do, this episode will leave you with both practical tools and fresh perspective.
I am grateful to have Jonathan chating with me today.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In our last episode, we explored Leverage Points โ how small, well-placed actions can shift entire systems. We talked about where change managers should be scanning for influence โ not just solving problems, but shifting the conditions that create them.
Today, we pivot to a model that pairs beautifully with that: Map vs. Territory.
But first โ if youโre just joining us, a quick reminder of what this mini-series is all about.
A mental model is a way of seeing โ a thinking framework that helps us interpret complexity, make better decisions, and lead change more thoughtfully.
And just like any map, the clearer our model, the more confidently we can move through uncertainty.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.
Today, Iโm joined by Bronwyn Penhaligon โ a strategic psychotherapist who helps people and teams get unstuck by tackling the emotional loops and environmental triggers that hold them back. In this conversation, we unpack burnout โ how itโs different from stress, why itโs rising, and what both leaders and individuals can do to stop normalising overwhelm. We also explore the deep connection between mindset, environment, and change readiness.
And then โ we zoom out. We talk about the psychological impact of artificial intelligence. Not just what it does, but how itโs quietly reshaping how we think, connect, reflect โ even how we relate to ourselves.
So whether youโre managing change, leading a team, or just navigating your own mental patterns โ this episode has something for you.
I am grateful to have Bronwyn chatting with me today.
About Bronwyn
Okay, itโs time to stop.
Stop telling yourself you'll start next week. Stop lying awake every night stressing about your problems. Stop drinking your way through a bottle bitching to your friends...
Just stop.
Let's face it, all the 'new year, new me' mantras and goal setting sessions won't change anything if you don't change your behaviour.
So...
- If youโre struggling to regulate your emotions
- Sick of overthinking and stressing yourself out
- Tired of procrastinating and faffing through your day
- And you're ready to start doing betterโฆ
Then we need to talk.
I'm a Strategic Psychotherapist and I'm here to move you from where you are now, to where you want to be - as fast as possible.
I help people not just 'feel' better, but be more effective in life; to actually 'be' better. I work 1:1 with people ready to get out of their heads, with teams keen to optimise their performance, and with companies who are in need of a fresh voice to talk about the elephant in the room.
- visit www.penhaligons.com.au
- book an initial consult
- or DM me here
Day one or one day. You choose.
Contacts
Bronwynโs Profile
linkedin.com/in/bronwyn-penhaligon-32977313
Website
penhaligons.com.au (Company)
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode of Mental Models for Managing Change, we explore Leverage Points โ a systems thinking model that helps change leaders identify the small, high-impact interventions that can shift entire systems.
Popularised by Donella Meadows, Leverage Points reveal why some efforts lead to deep transformation, while others barely make a dent. Ali Juma unpacks this model through a real-world example from Toyotaโs production system and shares five places where change managers can look for untapped leverage.
If you are tired of pushing hard with little traction, this episode will help you focus your energy where it counts most.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.
In this episode, I am joined by the insightful and bold Amy Yackowskiโfounder of Painted Porch Strategies and a passionate advocate for building shift-ready teams and leaders.
Together, we dive into the critical, often overlooked period before change officially beginsโa space Amy calls Phase Zero. Long before the project plan kicks in, before kickoff meetings and comms plans, Phase Zero is where emotional readiness, mindset, and organisational truth-telling take shape. It is the terrain where insight is gathered, assumptions are surfaced, and successโor struggleโstarts to take root.
We explore why skipping Phase Zero can derail even well-planned change, how to navigate time constraints, and how AI tools like Copilot can surface early insights. Amy also shares how Stoic thinking shapes her work and why change must be personalisedโnot one-size-fits-all.
Whether you are a project lead, a change advisor, or just navigating another wave of workplace evolution, this episode offers a fresh lens and some very practical tools to help you start smartโright from Phase Zero.
I am grateful to have Amy chatting with me today.
About Amy
"Oh, Shift". It lands on the steps of your business and with your teams every day, challenging you to adapt.
- Market Shifts
- Economic Shifts
- Technology Shifts
- Strategic/Operational Shifts
- Culture Shifts
- Priority Shifts
- People Shifts
- Leadership Shifts
๐ง Are you taken by surprise, stepping in it, and making a mess?
๐ Or are you able to spot, solve, and pivot with confidence?
When these shifts hit your plan - and change is not just desired, but demanded - how ready is your team to navigate with clarity and purpose to make it happen?
โ Part of the 70%+ of organizations struggling with transformation realization and adoption?
๐ฎ Struggle with designing future-focused solutions before the next shift happens (vs. recreating what you already do or have)?
๐ฅ Battling team burnout, misalignment, low ownership, and miscommunication?
Then partner with 'the Porch'. Growth-minded businesses work with us to create a P.A.T.H. for success that reduces risk, increases engagement, and achieves innovative transformation.
With 20 years of expertise in operational optimization and team dynamics, backed by certifications in Emotional Intelligence and Change Management, the Painted Porch team uses Stoic principles and operational best practices to:
- Analyze your processes, culture, and communication ๐ฅ
- Map out your change journey ๐บ๏ธ
- Build resilient, shift-ready teams that make your growth strategies stick
Contacts
linkedin.com/in/ayackowski
paintedporchstrategies.com (Company)
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode, we explore one of the most practical and empowering models in the change toolkit: the Circle of Control, Influence, and Concern.
When faced with uncertainty or disruption, where we place our attention can make or break our impact. This timeless mental model helps us distinguish between what we can control, what we can influence, and what we should consciously let go of.
Youโll discover:
- How to apply this model in personal and organizational change
- Common traps that drain energy and focus
- Practical strategies to expand your circle of influence
- Why mindset and boundaries are critical in times of flux
This episode is an invitation to pause, refocus, and lead from a place of clarity and agency.
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.
In todayโs episode, we explore a powerful way of thinking and working that helps people navigate complexity, solve tough problems, and grow through structured learning โ the Improvement Kata.
My guest is Tracy Defoe โ a lifelong adult educator, Kata coach, and passionate advocate for deliberate, reflective learning at work. Based in Vancouver, Canada, Tracy shares her deep insights into how the Kata practice โ inspired by Toyotaโs continuous improvement approach โ helps individuals and teams move forward, even when the way ahead is unclear.
We unpack what the Kata actually is, how it works, and why it's far more than a business tool โ it's a mindset shift. We also touch on the role of psychological safety, the difference between goals and challenges, and how leaders can become coaches who build capability, not just compliance.
If youโre curious about how to embed continuous improvement in a way that feels human, sustainable, and empowering โ this one is for you.
I am grateful to have Tracy chatting with me today.
About Tracy
Aims to make you smarter about learning.
Adult Education professional specializing in learning at work. Interested in culture change, supporting peer-leadership, informal learning, multiple literacies and communication in diverse settings.
Experienced in designing and implementing innovative learning at work programs.
Humble Lean Practitioner interested in combining my interests in Lean with Adult Learning and Culture Change. Student of the Kata, Coach and Learner.
Improvement and Coaching Kata learner and coach. Volunteer Host of the Cascadia Kata Dojo Community Call - a 30 minute weekly zoom meeting for Kata Coaches From British Columbia, Washington, Oregon and California.
Specialties: Customized solutions, embedding lean or essential skills in content training, facilitation of improvements or supporting leaders in improving their facilitation, communicating with the workforce, re-framing change as learning challenge, training design and delivery, implementation and evaluation.
Facilitating meetings and retreats for clients, strategic planning, realizing a mission and vision to a Challenge, and a daily improvement plan.
Plain Language and Clear Design.
Contact
Tracyโs Profile
linkedin.com/in/tracydefoe
Website
thelearningfactor.ca (Company)
td@thelearningfactor.ca
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode of Mental Models for Managing Change, we explore a mental model that helps us cut through complexity and focus our energy where it really counts: The Pareto Principle, also known as the 80/20 Rule.
Named after economist Vilfredo Pareto, this model reveals a powerful pattern โ that a small percentage of inputs often lead to the majority of outcomes. In change work, that means identifying the vital few actions, stakeholders, or conversations that drive the biggest impact.
If you have ever felt spread too thin, overwhelmed by competing priorities, or stuck in busywork that goes nowhere, this episode is for you.
Learn how to spot the 20% that truly matters, make better decisions with limited time, and shift from doing moreโฆ to doing what matters most.
Listen now to discover how the Pareto Principle can bring clarity, focus, and traction to your next change effort.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.
In this episode, I am joined by someone whoโs been on the frontlines of organisational culture in some of the worldโs most recognisable companies โ Mehmet Baha, author of the newly released book Creating Psychological Safety at Work.
Baha is the founder of Solution Folder and has over 24 years of experience working with top organisations, including being one of the first Facebook employees in Europe. He is a global trainer and speaker on psychological safety, agile, and resilience, fluent in multiple languages, and has delivered learning sessions worldwide.
We unpack why psychological safety is not just a โnice-to-haveโ โ but a non-negotiable for high-performing teams. From personal stories of toxic cultures to practical tools you can apply today, Baha shares what it takes to build environments where people feel safe to speak up, make mistakes, and bring their whole selves to work.
If you are a leader, change practitioner, or simply someone trying to create better conversations at work, this one is for you.
I am grateful to have Baha chatting with me today.
About Baha
๐ฏ What Is Important To You?
You are ambitious, open to new ideas, would like to provide the best learning experience for your employees & teams, and you are committed to making a difference in your organization.
โญ๏ธ Why?
Because you believe that learning sessions should be inspiring and aimed at enabling behavior change.
๐ How Can I Serve You?
Learning sessions (live virtual training, keynote talks, custom-made online courses) I provide are on the topics of psychological safety, agile mindset, and resilience.
The learning sessions are based on 3H: Head, Heart, Hands. You learn cutting-edge concepts (Head), you are inspired (Heart) and you put in practice what you learn (Hands).
๐ What Do Others Say?
๐ฅ โThe online session provides a comprehensive yet practical overview of psychological safety with hands-on exercises that helps the attendees apply the more theoretical concepts to their daily work life."
VP of Agility, Global manufacturing company, USA
๐ฅ โGreat learning experience and excellent presentation."
Former Vice President Project Management, Bank of America
๐ฅ โAfter this session, I will communicate more often with my peers and encourage their feedback."
Senior Manager, Global healthcare company, Germany
๐ฅ "It was a wonderful session with lots of interaction and learning."
Harvard Business School Online Istanbul Chapter Organizer
๐ง๐ฝโ๐ป How Can You Book A Learning Session/Talk?
Psychological safety ---> https://solutionfolder.com/team-ps
Agile mindset ---> https://solutionfolder.com/agile
Resilience ---> https://solutionfolder.com/training-resilient-antifragile
๐ก How Can You Get Free Resources?
Visit https://solutionfolder.com/free-resources and get free resources to boost psychological safety in your team or organization.
๐ฃ Do You Have Further Questions?
You can reach out to me directly here on LinkedIn or email me baha@solutionfolder.com
Contacts
Mehmetโs Linkned
linkedin.com/in/mbaha
Website
Send us a text
Ali Juma
@The Inner Game of Change podcast
Follow me on LinkedIn
Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode of Mental Models for Managing Change, we explore a mental model that helps us pause, reflect, and challenge how we make sense of the world around us: The Ladder of Inference.
Developed by organisational psychologist Chris Argyris and later popularised by Peter Senge, this model shows how quickly we move from observing facts to taking action โ often based on assumptions, not evidence.
It is especially useful in moments of tension, misalignment, or misunderstanding โ and in change work, those moments happen often.
If you have ever walked away from a meeting wondering, โHow did we end up on such different pages?โ, this episode is for you.
Learn how to recognise the thinking patterns that drive your decisions, how to stay grounded in what is observable, and how to open up better, more constructive conversations โ even during complex change.
Listen now to step off the ladder, and into clearer, more intentional leadership.
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
In todayโs episode, Iโm thrilled to be joined by Susan Zhang, a creative technologist, author, and global thought leader. From her beginnings in China to her journey as an international student in Australia, Susan has embraced the discomfort of change to unlock personal and professional growth.
We dive deep into topics like the power of stepping outside your comfort zone, the role of ambition in driving change, and how embracing failure can lead to unexpected growth. Susan shares her unique perspective on leadership, drawing from her experiences at Google and her bold decisions to pivot in her career.
If you're navigating a time of uncertainty or change, this conversation offers powerful insights on how to move forward with confidence, embrace new opportunities, and transform challenges into growth.
I am grateful to have Susan chatting with me today.
Susan's Book
Life Outside My Comfort Zone: Hup draak!
About Susan
024 Awarded Ph.D. at UOW with Examimers' Commendation for Outstanding Thesis
2022 Australian Ambassador's Award for Women in Leadership Judges' commendation
2021 UOW Young Alumni Award
2019 Young Australia China Alumni of the Year Award - Australian Embassy in China
2019 Book release on Amazon: http://bit.ly/susanfirstbook
From an international student to a global tech leader, from a career at Google UK to TikTok in China, from an introvert to a TEDx speaker, Dr Susan Zhang continues to push boundaries and explore outside her comfort zone.
Dr Zhang is recognised as a high-energy business leader and technology serial entrepreneur. She effectively brings a combination of technical prowess and commercial acumen in her leadership positions at Google, later for ByteDance (TikTok), Amazon and Canva where her career has taken her to Australia, China and the United Kingdom. Currently, she is the Head of Creative and EdTech, Digital Trade for the British Government based in Sydney.
Dr Zhang is a published author, a TEDx Speaker and a mentor for young entrepreneurs. Dr Zhang believes her research can play a key part in harnessing the capabilities of AI-driven education influencers at the intersection of e-learning technology and pedagogy Digitalisation.
Contact Susan
Dr Susanโs Profile
linkedin.com/in/zhangsusan
Websites
- xiaochenzhang.com (Personal)
- amazon.com.au/Life-Outside-My-Comfort-Zone/dp/1794103422/ref=sr_1_1?dchild=1&keywords=life+outside+my+comfort+zone&qid=1606083586&sr=8-1 (Portfolio)
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode, we explore a mental model that invites us to look beyond the immediate impact of change: Second-Order Thinking.
So often, change initiatives are shaped around what we expect to happen next. But in reality, change rarely follows a straight line โ and first-order decisions often lead to second and third-order consequences we did not anticipate.
Second-Order Thinking encourages us to slow down and ask better questions โ โAnd then what?โ It helps us move beyond short-term fixes and consider the ripple effects, unintended outcomes, and longer-term dynamics our decisions might set in motion.
If you have ever implemented a change that worked on paper but created new challenges in practice, or if you are aiming to lead change that truly lasts, this episode offers a practical lens to deepen your thinking and strengthen your strategy.
Listen now to discover how Second-Order Thinking can help you lead change with foresight, clarity, and intention.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
Today, I am chatting with Ian Heard Director of Public Sector Modern Work at Microsoft ANZ โ a leader who is right at the heart of how AI is reshaping the way we work.
In this episode, we talk about the real story behind GenAI Copilot, what change looks like inside Microsoft, and why the role of a change manager might just be turning into a โChief Excitement Officer.โ From navigating resistance (yes, even inside Microsoft) to embracing agentic workflows, this episode offers a grounded look at how leadership and curiosity go hand in hand in todayโs fast-moving world.
We also dig into what makes AI adoption truly work โ the mindset, the momentum, and the magic that happens when teams stop asking if it works and start exploring howit can help. This oneโs real, practical, and full of good humour, forward-looking ideas, and insights for anyone navigating whatโs next.
I am grateful to have Ian chatting with me today.
About
As Director for Microsoft's Public Sector Modern Works business in ANZ I lead an all-star team, helping our customers across Government, Health and Education to re-imagine productivity through Cloud and AI solutions such as Microsoft 365 Copilot, Microsoft 365 and Windows 365. This role builds on a career at Microsoft where I have been fortunate to be part of major market transitions in Enterprise Productivity solutions across ANZ and Asia with solutions such as Microsoft Team, Windows 365, Microsoft 365 and the development of Microsoft Security.
As a leader I am passionate about fostering a culture of continuous learning and innovation. I prioritize empowering my team to stay ahead of industry trends, whilst being customer obsessed and centre my approach on challenging them to both exceed their potential and their customer's expectations.
Prior to Microsoft, I cultivated a career with diverse experiences as a leader in multiple geographies and role types in organisations from start-ups and scale-ups through to multi-nationals.
Complementing my corporate career, I have a passion for social impact and seek to be active in the NFP space, as seen as my tenure leading Microsoft's ANZ Give initiative and tenure at Ovarian Cancer Australia as a Board Observer.
I am always eager to connect with like-minded professionals and explore opportunities for collaboration and growth. Let's connect and discuss how we can drive innovation and success together.
Contact
linkedin.com/in/ianheard
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Ali Juma
@The Inner Game of Change podcast
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Welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
In this episode, we explore a model that helps us look beyond what is visible in times of change: the Iceberg Model.
Often, we respond to what we can see on the surface โ missed deadlines, disengaged teams, unexpected resistance. But, as with an iceberg, most of the real forces driving those outcomes lie beneath.
The Iceberg Model encourages us to go deeper โ to understand the patterns, structures, and mental models that sit underneath the events we see. When we take this layered view, we can begin to address root causes, not just symptoms.
If you have ever found yourself solving the same issue repeatedly or wondering why certain problems persist despite good intentions, this episode offers a powerful way to reframe your approach.
Listen now to discover how the Iceberg Model can help you lead more thoughtful, sustainable change in your organisation.
ChangeManagement #MentalModels #SystemsThinking #OrganisationalChange #LeadershipDevelopment #ManagingChange #ComplexityThinking #TheInnerGameOfChange
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
In this episode, Iโm joined by the remarkable Karen Ball, Senior Fellow at Prosci and author of The ADKAR Advantage: Your New Lens for Successful Change. Released in April 2024, Karenโs book offers a fresh and practical take on navigating change by embracing the power of the Prosci ADKAR Model.
With over 40 years of experience, Karen has helped countless individuals and organisations unlock the real benefits of successful changeโboth professionally and personally. As a seasoned change advisor, instructor, and CCMPโข professional, she brings a wealth of knowledge, energy, and passion to the conversation.
Today, weโll unpack Karenโs insights from her book, explore why the ADKAR lens is more relevant than ever, and hear some real-world lessons from her extensive journey in the field of change.
I am grateful to have Karen chatting with me today.
About Karen
Karen Ball is author of "The ADKAR Advantage: Your New Lens for Successful Change", a Prosci publication released in April 2024. Her passion through the book is to help individuals and organizations realize the benefits of successful change, personally and professionally, by looking at change through the lens of the Prosci ADKAR Model.
Karen is a Senior Fellow at Prosci. Previously, she served as Prosciโs Executive Vice President of Research, Product and Marketing. She is a Certified Change Management Professionalโข (CCMPโข), Prosci executive instructor, and change advisor with over 40 years of professional experience. As a public speaker, Karen frequently shares her passion for all things ADKAR and change management in webinars, customer presentations, podcasts, and conference keynotes.
Contacts
Karenโs Profile
linkedin.com/in/karenball26
kball@prosci.com
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Ali Juma
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Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Before we dive into todayโs topic, letโs quickly cover what a mental model actually is.
A mental model is simply a way of thinking โ a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.
Hereโs a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map โ your mental model โ you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.
In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.
And today, weโre diving into a mental model that sits at the heart of successful change initiatives: The Influence Model.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to the podcast that explores the evolving landscape of change management, leadership, and transformation.
In todayโs episode, Iโm thrilled to be joined by Mark Abraham, Managing Director at Boston Consulting Group (BCG) and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI. With over 20 years of experience, Mark has worked closely with global CEOs, CMOs, and CXOs, helping them tackle complex business challenges and deliver breakthrough 1:1 customer experiences. At BCG, he founded and leads the companyโs Global Personalization business.
Mark brings a wealth of knowledge on how AI is reshaping customer experience, the ethical considerations of data usage, and how businesses can implement personalization at scale. We explore the strategies that drive success, the barriers to adoption, and how AI can be the game changer in the dynamic world of personalization.
I am thrilled to have Mark chatting with me today.
About Mark
I am Managing Director and Senior Partner with Boston Consulting Group and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI.
At BCG, I founded and lead the companyโs Global Personalization business, helped found our firm's AI arm, BCG GAMMA, comprised of thousands of data scientists and engineers, and lead our work in the restaurant sector. As head of the firmโs Marketing, Sales & Pricing Practice in North America, I work with global CEOs, CMOs and CXOs on complex, multifaceted business challenges. Over the course of my 20+ year tenure at the firm, I have overseen end-to-end transformation programs for iconic clients in a wide range of industries and built BCG into a globally recognized leader in helping brands deliver breakthrough 1:1 customer experiences.
I hold an MBA with high distinction from the University of Michigan Ross School of Business and a BA in business studies from Oxford Brookes University.
Outside of BCG, you might find me off the grid on some of the great hikes of the world in places like Iceland, Patagonia, Australia & New Zealand or my Pacific Northwest home along with my two sons and partner, Jason. I grew up across three continents in Europe, China and US, learned five languages, and love meeting new people across cultures.
Contact Mark
Markโs Profile
linkedin.com/in/markabrahamai
WWW
https://www.personalizedthebook.com/
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Ali Juma
@The Inner Game of Change podcast
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Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Before we dive into todayโs topic, letโs quickly cover what a mental model actually is.
A mental model is simply a way of thinking โ a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.
Hereโs a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map โ your mental model โ you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.
In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.
And that brings us to todayโs episode, where weโll explore First Principles Thinking.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
In today's episode, I am joined by Lisa Carlin, a strategy execution expert, to dive into one of the biggest conversations in business today; AI strategy and adoption. With the AI hype everywhere, how can organizations separate signals from the noise and make smart strategic decisions?
Lisa brings her deep expertise to help us cut through the noise, focus on what matters and harness AI for real impact. We will explore practical adoption strategies, leadership's role in driving AI success and the mindset shift needed to embrace this powerful technology.
I am grateful to have Lisa chatting with me today.
About Lisa
Hi, I'm a Strategy Execution Specialist. I work with leaders who want to leave a legacy of change and innovation. I help them to plan and execute their strategic projects when stakes are high. They have ambitious goals, and are faced with major risk, tough cultures or likely resistance.
My clients love having an independent sounding board and expert advice, so they can deliver their plans with confidence.
After 50+ implementations, I've learned that traditional strategy approaches alienate staff and hinder implementation. Over this time, Iโve pioneered a culture-friendly, human-centered approach that speeds up change momentum. AI is now a major part of my focus: developing effective AI strategies to fast track success.
My career includes roles at McKinsey and Accenture, then running my own business since 1999. When Iโm not at work, Iโm gardening with the dogs.
Work with me:
-
๐๐ฑ๐ Contact me to convert your strategies into executable projects, plans and results. Lisa@theturbochargers.com
-
๐๐ฑ๐ Join The Turbochargers Hub for resources, learning and a community of leaders driving change. See https://theturbochargers.com/hub/
-
๐๐ฑ๐ Signup for TURBOCHARGE WEEKLY, 8,000+ subscribers.
Fast-track your strategies with 3 tips in under 3 minutes (free)
https://info.theturbochargers.com/register-turbocharge-weekly
Contact Lisa
linkedin.com/in/lisacarlin
Websites
- theturbochargers.com/ (Company)
- futurebuildersgroup.com/ (Portfolio)
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Ali Juma
@The Inner Game of Change podcast
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Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Letโs start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. Itโs like a blueprint for how to approach challenges and navigate complexity.
Now, hereโs a simple analogy: Imagine youโre driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a mapโyour mental modelโyou have a clear route, helping you avoid mistakes and reach your goal safer and faster.
In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes.
And in todayโs episode, weโre diving into a mental model that shifts the way we see problems and solutionsโone that helps us move beyond quick fixes and truly understand the bigger picture: Systems Thinking.
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.
Today, I welcome the inspiring Margo Waldorf, founder of the Global Change Awards and a true change leader on a mission in the field of workplace transformation.
As the CEO of the Global Change Awards and Director at Change Ready Workplace, Margo is a passionate advocate for making change a skill that everyone can master. Her work is reshaping the way organisations approach change management and leadership.
In this episode, we dive into the role of change management, the power of leadership and sponsorship, and what it means to be an influencer in the field. We also explore the critical topic of making an impact, offering insights and inspiration for expert change practitioners, those new to the profession, and anyone considering a career focused on meaningful work and driving real transformation.
This is a must-listen for anyone passionate about making a difference in the workplaceโletโs get started!
About Margo
Margo is the visionary founder behind the Change Awards, a prestigious global initiative that celebrates outstanding achievements in workplace transformation and change management.
As the CEO of the Change Awards and a director at Change Ready Workplace, Margo plays a pivotal role in shaping the future of the change profession.
Her dedication to raising awareness and advocating for change as an essential skill underscores her commitment to driving progress and excellence in organisational development worldwide.
Contacts
linkedin.com/in/margowaldorf
Websites
- mwaldorf.co (Personal)
- calendly.com/margowaldorf (Company)
- changeawards.co (Company)
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Ali Juma
@The Inner Game of Change podcast
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Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.
Letโs start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. Itโs like a blueprint for how to approach challenges and navigate complexity.
Now, hereโs a simple analogy: Imagine youโre driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a mapโyour mental modelโyou have a clear route, helping you avoid mistakes and reach your goal safer and faster.
In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes
And in today's episode, we are diving into a mental model that might sound a little counterintuitive at first, but is an absolute game changer when it comes to problem solving : Inversion Thinking.
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Ali Juma
@The Inner Game of Change podcast
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Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. I am your host, Ali Juma, and today, we have a truly unique and groundbreaking episode.
For the first time, weโre shifting perspectives by inviting a generative AIโyes, a chatbotโinto the conversation. Together, we will dive into the transformative power of AI, its impact on the workplace, and how leaders, change managers, and consultants can harness its potential to drive meaningful progress.
Whether you are curious about the future of AI or looking for actionable insights to navigate change, this episode promises to be thought-provoking and practical. So, letโs explore the intersection of technology and human ingenuity in this one-of-a-kind discussion.
Letโs get started!
Send us a text
Ali Juma
@The Inner Game of Change podcast
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Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. Iโm thrilled to take you on this journey as we explore something both timeless and practical: mental models for managing change.
Letโs start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. Itโs like a blueprint for how to approach challenges and navigate complexity.
Now, hereโs a simple analogy: Imagine youโre driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a mapโyour mental modelโyou have a clear route, helping you avoid mistakes and reach your goal safer and faster.
In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes
Letโs dive into our very first episode, where weโll explore Gleicherโs Formula for Changeโa simple yet powerful equation that helps you understand how to overcome resistance and move toward action
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Ali Juma
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In this special highlights episode of The Inner Game of Change podcast, we revisit some of the most impactful moments from our top episodes. While every conversation this year has been rich with invaluable insights, these highlights showcase standout lessons and perspectives that have resonated deeply with our audience. Join me as we explore key themes in leadership, change, and transformation.
I am grateful for all of my guests' time, insight and wisdom.
As we wrap up 2024, I want to thank you for being part of The Inner Game of Change. Your support and engagement have made every episode truly meaningful. Wishing you and your loved ones a happy, safe, and restful holiday season. I canโt wait to kick off 2025 with another amazing lineup of guests, creative conversations, and transformative ideas. Until next year, stay well, stay curious, and approach every change with courage and curiosity!
Episodes in this summary include :
E76 - Rethinking Change: From Behavioural Conditioning to Regenerative Transformation - Podcast with Carol Sanford
E75 - Change Journey : Performer to Master - Podcast with Dr Jess Tayel
E73 - Change Leadership In Higher Education - Podcast with Vice Chancellor Professor Theo Farrell
E71 - Winning Against Resistance To Change - Podcast with Dr. David Weiss
E67 - What's Organizational Change Management? - Podcast with Paula Anastasiade
E65 - The Change Management Flywheel - Podcast with Terri Block & Susan Bartlett
E64 - AI Change by Design for Impact - Podcast with Sarah Kaur
E62 - Becoming a Change Maker - Podcast with Alex Budak
E60 - How AI will Revolutionise Change Management - Podcast with Jason Little
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Ali Juma
@The Inner Game of Change podcast
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Hello, and welcome to this special episode of The Inner Game of Change.
Todayโs episode is deeply meaningful, as it features a conversation with the remarkable Carol Sanford. Carol has been a pioneer of Regenerative Thinking for over four decades, helping entrepreneurs and executives transform their businesses responsibly and meaningfully. Her work has left an indelible mark on so many lives and organisations.
It is with a heavy heart that I share that Carol is now in transition out of this world, as shared by her son Mark 2 days ago. Despite the challenges of her illness, Carol was determined to share her thoughts and wisdom with me and all of you. During the recording, it was not easy for her to continue speaking, and after around 20 minutes, we had to bring the conversation to a close as she had given all she could in that moment.
This episode is a testament to Carol's unwavering commitment to sharing her insights, even in the face of immense difficulty. I invite you to listen closely as she shares her thoughts on her models, philosophies, and the profound lessons she has spent a lifetime teaching.
This is a tribute to Carolโs incredible legacy. May her courage, ideas, and spirit continue to inspire us all as we honour her remarkable journey.
I am grateful that Carol has agreed to have a chat with me.
About CarolI launched two Startups, ran and sold them. I then turned to teaching and educating businesses globally growing them rapidly, by double digits, all the while making work meaningful and fun. From the beginning (1980), I embedded Regenerative Thinking into decision making and action-taking. Never a sidebar to everything else. I wrote case-story-based books about these experiences to inspire and instruct others. I speak from this deep history of educating Executives and Entrepreneurs to innovate and grow their businesses responsibly. For over four decades, I have worked with great leaders of successful businesses such as Google, DuPont, Intel, P&G, Seventh Generation. NOT A COACH OR CONSULTANT!
What experts say: Carol Sanford "โcreated an approach that reimagines business. Her approach will be The Future of Business."โ Rebecca Henderson, HBS
My clients are:
Growth Stage Entrepreneurs and Business Unit Leaders - who want to grow their business, their people and themselves with great financial outcomes, all while being responsible. I offer proven frameworks (hundreds of testimonials here and on my website) to find your growth path. The Regenerative Business Program are found at Universities and Carol Sanford Institute . I support established corporations and new economy businesses in developing leaders toward the Business of the 21st Century, and individuals who want a Regenerative Paradigm education.
Event Planners for Corporate & Association events who need a useful, content rich, energizing keynote with innovative, practical ideas that give their members a reason to be glad they attended. I bring deep experience and I bespoke design my talks to make your audience wake up and cheer. Topic arenas: Strategy, Leadership of change and developing people; Design of management systemsโall for innovation and what is needed by a business of the future. NOT A COACH or Consultant!
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Ali Juma
@The Inner Game of Change podcast
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Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
Today, I am delighted to host Dr. Jess Tayel, a top LinkedIn voice and a distinguished leader in global change and transformation. Dr. Tayel has over 25 years of experience in leading global change and transformation programs in senior leadership roles, guiding and leading large-scale change programs across 15 countries.
She has worked with companies like Google, Boeing, Apple, Emirates, World Cup, ABN Amro, Barclays and more.
Jess is also the founder of the People of Transformation Program and Community. People of Transformation aims to attain the next level of mastery of change and transformation practice and leadership.
In this episode, Jess and I dive into understanding the transformation journey for professionals, discussing the challenges and rewards, and tracing the growth continuum from early development to mastery.
We discuss what it truly takes to overcome personal growth hurdles and how achieving mastery can bring profound rewardsโnot just for individuals, but for businesses and even society as a whole
Contact Jess
LinkedIn
linkedin.com/in/business-transformation-change-coach-mentor
Websites
- peopleoftransformation.com (Other)
- peopleoftransformation.com (Company)
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Ali Juma
@The Inner Game of Change podcast
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Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
Today, I am joined by Kavita Ganesan; an AI advisor, strategist, and founder of Opinosis Analytics. Kavita has led numerous AI projects, from recommendation engines to advanced sentiment analysis systems, impacting millions of users and shaping strategic AI initiatives for major organizations like McKesson, Verizon, and the University of Sydney.
In todayโs episode, we will explore the transformative power of AI and its wide-reaching impacts. Drawing from her book The Business Case for AI, Kavita will help us understand how AI is reshaping organizations and discuss how leaders, managers, and change professionals can navigate this shift to tackle both challenges and opportunities.
I am grateful to have Kavita chatting with me today.
About Kavita (In her words)
As an AI advisor, strategist, and founder of Opinosis Analytics, I help business leaders and tech teams in two key areas. The first involves architecting complex AI (and GenAI/LLM) systems. Iโve designed and managed over two dozen projects from a vague idea through productionization of these solutions.
This includes problems such as:
ยป Recommendation engines (people, product, jobs, topics, content)
ยป E-commerce search improvements
ยป Organization-specific question-answering systems (RAG-Based Q&A)
ยป Chatbots
ยป Sentiment analysis
ยป Categorization engines
ยป Unstructured data integration
The solutions Iโve managed scale to millions of products and users and some of these initiatives have led to successful funding events for the clients supported.
My second area of focus is in helping companies with strategic AI integration. Whether itโs to spot low-hanging but high-impact AI opportunities, teach teams how to plan their AI strategy, develop a truly executable roadmap, or get started with individual initiatives--Iโve helped put teams on the path to achieving tangible results.
Iโve supported/am supporting the following companies through my work: McKesson, McMaster-Carr, The University of Sydney (Australia), Brown-Forman Corporation, The Odevo Group (Sweden), Verizon, NRC (US Government), and Federal Energy Regulatory Committee (US Government).
Contact
LinknedInhttps://www.linkedin.com/in/kavita-ganesan/ Websites
- kavita-ganesan.com/blog/ (Other)
- opinosis-analytics.com (Company)
- amazon.aibusinesscasebook.com (Other)
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Ali Juma
@The Inner Game of Change podcast
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Welcome to a special episode ; The Outer Game of Change. In these unique episodes, I am joined by leaders and executives who drive change and shape the future of their organizations. We listen to their unique insights, explore how they perceive change, and uncover what is simmering in their minds.
Today, I am thrilled to have with me Professor Theo Farrell, the 7th Vice-Chancellor and President of La Trobe University here in Australia. Professor Farrell has a distinguished career in academia and research, having held leadership positions at top universities around the world. He is an author, and renowned advocate for academic excellence, inclusivity, and transformative change. Most importanly, I find Theo to be a great human.
In this episode, we will dive into the dynamics of change leadership, exploring how transformative forces like AI are reshaping higher education. We discuss the evolving nature of academia, the challenges and opportunities of integrating advanced technologies, and what it takes to lead an institution through such significant transformation.
With his extensive background in both strategic leadership and research, Professor Farrell offers unique insights into the future of higher education and how universities can adapt to and thrive in a rapidly changing world.
I am grateful to have Professor Farrell chatting with me today.
About Theo Farrell
Professor Theo Farrell commenced as the 7th Vice-Chancellor and President of La Trobe University in February 2024. He brings a deep commitment to advancing academic excellence, building inclusive communities, forging external partnerships, and leading transformative change.
Prior to joining La Trobe, Professor Farrell held a number of leadership roles including Deputy Vice-Chancellor (Academic and Students), Deputy Vice-Chancellor (Education), and Executive Dean of Law, Humanities and the Arts, all at the University of Wollongong, and Dean of Arts and Social Sciences at City, University of London. From 2006 to 2016, he held a chair in online learning at Kingโs College London. At UOW, City and Kingโs, Professor Farrell led numerous initiatives to develop research capacities, innovate learning and teaching, and enhance student experience.
Professor Farrell has held ten UK research council awards. His most recent book, Unwinnable: Britainโs War in Afghanistan (Vintage 2021), was shortlisted for three national book awards and selected book of the year by The Sunday Times. Professor Farrell is a champion of real-world impact from academic research. A leading expert on the conflict in Afghanistan, he acted as strategic advisor to the UK government and the International Security Assistance Force in Kabul, and participated in track II talks with the Taliban.
Professor Farrell is a Fellow of the Academy of Social Sciences (UK), Fellow of the Royal Society of New South Wales, Visiting Professor at Kingโs College London, and past President of the British International Studies Association.
Contact Info
LinkedIn
linkedin.com/in/theo-farrell-35698b1b3
Ali Juma
@The Inner Game of Change podcast
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Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
Iโm thrilled to be joined by Maggie Jackson, an award-winning journalist and author, celebrated for her insightful exploration of uncertainty, the impact of technology on our lives, and the science of attention.
Her latest book, Uncertain: The Wisdom and Wonder of Being Unsure, uncovers how uncertainty is often misunderstood but can actually promote open-mindedness and innovation.
In this episode, Maggie shares her insights on how embracing uncertainty can help us navigate and lead through change, turning unpredictability into a tool for growth and adaptability.
I am grateful to have Maggie chatting with me today.
About Maggie
Award-winning Journalist and Author exploring the unsung wisdom of uncertainty; the impact of technology on humanity; the science of attention an age of flux and angst.
Author of
- "Uncertain: The Wisdom and Wonder of Being Unsure", forthcoming November, 2023
- "Distracted: Reclaiming Our Focus in a World of Lost Attention"โ (New Edition September 2018) -- the award-winning book that sparked a global conversation on the costs of fragmenting our attention.
Former contributing Boston Globe columnist who has also written for The New York Times, CNN.com, New Philosopher, Wall Street Journal, BusinessWeek, Courrier International, and publications worldwide.
Sought-after speaker (Google, Harvard Business School, Bank of America, Chautauqua)
and frequent media guest (MSNBC, New York Times, Book TV, Oprah Radio, All Things Considered, Washington Post, Boston Globe, Sunday Times of London, BBC, Presa Diretta (Italy) and other outlets around the globe.)
Contact MaggieLinknedIn
linkedin.com/in/maggiejackson
Website
maggie-jackson.com (Other)
Email
maggie@maggie-jackson.com
Ali Juma
@The Inner Game of Change podcast
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Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
Today, I am privilaged to be joined by Dr. David Weiss, a renowned author, speaker, and executive coach. Dr. Weiss is the President and CEO of Weiss International Ltd., where he has led over 1,000 business and organisational projects across five continents. Heโs a recognised expert in innovation, leadership, and HR consulting, with accolades from global organisations, including the Government of Canada and the Asia-Pacific HR Congress.
In his latest article, Winning Against Resistance to Change, Dr. Weiss shares powerful strategies for navigating and overcoming resistance to change.
Letโs dive into these insights with Dr. David Weiss and learn how to lead more effectively through challenging transitions.
I am grateful to have David chatting with me today.
About David
Dr. David S. Weiss, Ph.D., ICD.D, CHRE, is an author, innovator, speaker, executive coach and consultant. He is the President and CEO of Weiss International Ltd., a firm specializing in innovation, leadership coaching, and HR consulting for many Fortune 500, social enterprise and public-sector organizations.
David has provided coaching and consulting on more than 1000 business and organizational projects on five continents including in Canada, USA, England, Holland, France, Hungary, Italy, Israel, Russia, China, Malaysia, Uganda, South Africa, and Chile. He delivered over 200 conference presentations and he has written over 60 journal and trade articles. He is the author or co-author of seven books including Innovative Intelligence (Publisher: Wiley, also available in Chinese and Persian) which was reported by CBC News as a โtop 5 business bookโ in the year it was published and Leadership-Driven HR which was listed by the Globe & Mail Report on Business as a bestseller in the year it was published.
Previously, Affiliate Professor of the Rotman School of Management, Senior Research Fellow at Queenโs University, and VP and Chief Innovation Officer in a multinational consulting firm, David currently is affiliate faculty at the executive development programs of Schulich School of Business, and the Sobey's School of Business. He also is an International Coach Federation certified coach and a certified Life and Wellness Coach. He also is a Certified Director with the Institute of Corporate Directors (ICD.D).
Davidโs doctorate is from the University of Toronto and he has three Masterโs degrees. He has been honoured by many organizations globally including by the Government of Canada with the โDistinguished Lecturerโ certificate, by the Asia-Pacific HR Congress with the โHR Leadership Award,โ by the Institute for Performance and Learning as the first lifetime โFellowโ in Canada, and by HRPA with the fourth lifetime designation of โFellow HRPA.โ
You can download many of Davidโs innovation, leadership, and HR articles at www.weissinternational.ca/articles, and read a comprehensive Wikipedia article about Davidโs innovative concepts at wikipedia.org/wiki/David_Solomon_Weiss. Follow David's daily posts on LinkedIn along with his over 24,000 followers and 16,000 connections. See www.weissinternational.ca
Contact David
Dr. Davidโs Profile
linkedin.com/in/drdavidweiss
Websites
weissinternational.ca (Weiss I
Ali Juma
@The Inner Game of Change podcast
Send us a text
Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.
Today, Iโm thrilled to be joined by Paul Gibbons, a leading voice in the future of change management. In his latest work, The Future of Change Management, Paul explores the quiet revolution in how we understand transitions, blending behavioral science, mental health, generative AI, and neuroscience to offer more effective strategies for leading change.
With up-to-date insights into HR, design thinking, and neurodiversity, Paul is reshaping how businesses adapt in a rapidly evolving world.
Letโs dive into the future of change management with Paul Gibbons.
About Paul
My mission is to bring a science-based approach to culture, wellness, sustainability, the future of work, and leadership - to make practical the finest academic ideas so that business leaders can deploy those rather than dated ideas (or worse, myths.)
At IBM I wear three hats: 1) Head of our leadership and culture sub-offerings in the change practice, 2) head of the behavioral science practice development for IBM's consulting, 3) Thought leadership and eminence in IBM's Talent Transformation practice.
Today's keynotes focus on
1) Making hybrid work work. What the pandemic and "Great Resignation" have taught us about leadership and culture - and, crucially, how leaders must adapt their behavior in the new world of work.
2) Change mythology - the change world is populated by gurus where "popularity is a proxy for expertise." But many change ideas, learning styles, 70-20-10, MBTI, "sense of urgency" have been challenged by science. What should we discard? What do we replace those ideas with?
3) The behavioral revolution in culture and leadership. Behavioral science is slowly percolating its way into how leading organizations drive culture change - but few organizations fully capitalize on the opportunity. What can, for example, nudges do for critical topics such as sustainability, inclusion, and wellness? What are the ethical pitfalls?
4) Leadership. Most models of leadership and change were developed in the previous century and most leadership education is rooted in ideas on leadership that were birthed when organizations were different. What are the pitfalls of using 20th century leadership notions in 21st century organizations.
From the books...
"... illustrates the inauthenticity of using analog methods to drive digital change and the irony of using 20th-century change management practices with millennial workforces. Impact debunks hallowed change models, points out their flaws, and suggests updates, based upon principles such as: human-centered, technology-enabled, systemic, creative, scalable, and based on a holistic understanding of what inspires todayโs generation of workers."
Contacts
Paulโs Profile
linkedin.com/in/paulggibbons
Websites
paulgibbons.net (Company)
paulgibbons.net/blog/ (Blog)
Ali Juma
@The Inner Game of Change podcast
Send us a Text Message.
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
Today, I am thrilled to welcome Nicole Gahagan: an author, a high-performing strategist and organizational change expert committed to improving employee experiences and organisational effectiveness.
With her vast experience, Nicole has honed a distinctive method for fostering change. Renowned for forging relationships, achieving agreement, and inspiring various groups of stakeholders, she reliably delivers significant results.
In this episode, we will dive into the pivotal role of middle management, which Nicole aptly calls the linchpin in managing change. We will explore how middle managers enable their teams to adopt change . We'll discuss the critical influence they have in driving successful adoption or potentially hampering it, and the strategies they can use to enable their teams. Additionally, we'll examine how middle managers can act as effective change agents, leveraging their unique position to ensure alignment and cohesion throughout the organization.
I am grateful to have Nicole chatting with me today.
About Nicole (In her own words)Professional Profile: High-performing strategist and organizational change expert committed to improving student and employee experiences in higher education settings. Skilled at developing relationships and building consensus and motivation amongst stakeholder groups to accelerate transformation and produce meaningful outcomes. Record of cultivating broad-scale engagement to enhance student success and reduce equity gaps through a human-centered, data-informed systems approach sensitive to organizational context and culture. Demonstrated responsiveness to diverse student and employee needs through cohesive institutional design and operations.
Contact NicoleLinkedInlinkedin.com/in/nicole-gahagan
Ali Juma
@The Inner Game of Change podcast
Send us a Text Message.
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
Today, I am thrilled to welcome Steve Rawling: a master storyteller, author, strategic learning facilitator, and leadership development expert.
Drawing from his rich personal experiences, journalistic curiosity, and continuous reflection, Steve has cultivated a value-based approach to helping clients communicate through the art of storytelling. His publications are globally considered among the most effective tools for anyone aspiring to become a storyteller.
In this episode, Steve and I dive into the profound impact of storytellingโhow it enriches our experiences, inspires action, and transforms our perspectives.
I am truly grateful to have Steve with me today.
About Steve (In his own story)
It's March 2020 and my order book has shrunk to zero. I was supposed to be in Estonia, speaking at a conference and running workshops with clients. Then Covid killed it all. But hey, I'm a TV journalist - I know how to communicate via a screen. I shifted all my training to Zoom, I rescued 80% of my cancelled work - and new clients started coming in.
2020 has turned into a boom year. I miss working face to face with clients. I miss Meeting-Biscuits and coffee break chats. But I sell stories - and stories work across any medium.
I've spent 30 years telling stories. I've chased people with a camera crew; I've walked through petrol bombs; I've been bitten by a dog once, sworn at many times and welcomed into strangers' homes again and again. All so I could get people to tell their side of the story.
But I was amazed how bad most people were at telling stories when it came to their work. I'd listen to the rehearsed soundbites and the PR spin. Eventually I'd go: "So what you're really saying is... [insert much more interesting story]."
Now I do this for a living. I help people find the great stories that are buried beneath the business-speak. I help them tell simple stories to connect with customers, staff and investors. I work with media companies, designers, innovators, charities, CEOs and universities across Europe.
My book on innovation techniques - Be Creative Now - was published by Pearson Business in 2016 and is translated into Chinese, Russian and Arabic.
Contact
Steveโs Profile
linkedin.com/in/steverawling
Websites
stories-that-work.com (Company)
pipdecks.com/products/storyteller-tactics (Company)
Email
steverawling@gmail.com
Ali Juma
@The Inner Game of Change podcast
Send us a Text Message.
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
Today, I am thrilled to welcome the change professional, Paula Anastasiade! Paula is a seasoned Organizational Change Manager with a wealth of experience in ERP implementations, technology deployments, automation, mergers, and acquisitions.
Through her extensive expertise, Paula is always invited to offer invaluable advice to senior executives on key change management components, including change strategy, adoption, and communciation.
In this episode, Paula shares her profound knowledge and insights on organizational change management.
We discuss the bedrocks of effective change management: leadership, stakeholder engagement, communication, and organizational change capabilities.
I am grateful to have Paula chatting with me today. ๐
Contacts
linkedin.com/in/panastasiade
paula@anastasiade.org
Ali Juma
@The Inner Game of Change podcast
Send us a Text Message.
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
Today, I am excited to have with me Nick Tasler, a global thought leader, organizational psychologist, and the #1 best-selling author of four counter-intuitive books on the art and science of making decisions and leading change.
Nick is renowned for his unique insights and dynamic style, benefiting top organizations like General Electric, Microsoft, and JP Morgan, A sought-after speaker and consultant, Nick is also an expert writer for the Harvard Business Review. His work has been featured in The New York Times, The Atlantic, and The Financial Times, and he has appeared on multiple TV channels.
In this episode, we dive into Nick's fascinating journey and explore his perspectives on decision-making and leading change. We will touch on two of his influential books, "Domino" and "Ricochet," uncovering how their insights can help us navigate the complexities of organizational transformation and turn challenges into opportunities.
Join me for an enlightening conversation with Nick Tasler and discover how to embrace change and make impactful decisions in your professional and personal life.
About Nick
Nick Tasler is an internationally acclaimed thought leader andโ
[Sorry for the interruption. My โofficialโ bio continues below and, fear not, it is chock full of the requisite self-aggrandizement and third person references to my many, many accolades. But before I attempt to convince you that I am the Batman of business thought leaders, let me tell you who I am in real life. Iโm a dad, a husband, and a total geek about the science of human nature. My dream is to spend every working moment writing and speaking about the latest and greatest insights that help us turn unpredictable changes into meaningful and exciting adventures. So, yeah, I guess Iโm living my dream. Maybe my dream and your dilemma should hook up sometime andโฆya know, grab a coffee and a gluten-free bagel or something?
Now back to our regularly scheduled list of things I would never ever say to someone I just metโฆ]
Nick Tasler is an internationally acclaimed thought leader, organizational psychologist and the #1 best-selling author of four counter-intuitive books on the art and science of making decisions and leading change. He is also an expert writer for the Harvard Business Review and his work has been covered by The New York Times, Bloomberg Business Week, The Atlantic, Inc., U.S. News & World Report, The Financial Times, Fox Business, and Forbes; as well as NPR, the BBC, NBC, ABC, and CBS.
Nickโs original insights and dynamic style have benefited the worldโs most respected organizations ranging from General Electric, Microsoft, JP Morgan, Novo Nordisk, Wells Fargo, the Royal Bank of Canada, and UnitedHealth Group to the Wharton School, Yale University, and many more.
Nomadic by nature, Nick and his wife and their four kids live inโฆlots of places. Sometimes Minnesota. Sometimes Florida. Currently Puerto Rico.
Contact
Nickโs Profile
linkedin.com/in/nicktasler
Website
nicktasler.com (Company)
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.
I am thrilled to have two exceptional guests with me: Susan Bartlett and Terri Block, both principals at Workomics, who bring a wealth of expertise in organizational transformation.
Susan Bartlett has over 15 years of experience in creating customer-centric workplaces that prioritize employee well-being and seamlessly integrate emerging technologies. With a diverse background that includes being the CEO of a consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford, Susan excels in co-creating with stakeholders and applying systems-thinking to problem-solving.
Terri Block has spent a decade helping organizations navigate their toughest inflection points, craft strategic choices, and turn goals into transformative actions. Her extensive experience spans biotech, pharma, and education, and she is known for her strategic, creative approach to problem-solving and storytelling.
In this episode, we unpack the change flywheelโa construct both Susan and Terri have adopted and enriched with their practical experiences.
Join us to listen to their combined insights and explore how the change flywheel can drive meaningful organizational change.
I am grateful to have both Terri and Susan chatting with me today.
About my guests
Susan Bartlett
Susan Bartlett helps organizations who want to build workplaces that are customer-centric, committed to employee well-being, and meaningfully integrated with emerging technology. In her 15-year consulting career, Susan has worked across industries including healthcare and life sciences, financial services, retail, hospitality, and the public sector. Her expertise includes co-creating with stakeholders, applying a systems-thinking lens to problem solving, and creating the architecture for lasting organizational change.
Susan is a principal at Workomics, where she advises organizations on the future of work. She was previously the CEO at a 60-person consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford. She holds degrees in computer science, English literature, and philosophy, politics, and economics. In her spare time, Susan enjoys murder mysteries, curling, and extravagant baking projects. She lives in Toronto, Canada where she plots adventures with her husband and their two young boys.
Terri Block
Terri Block helps organizations navigate their toughest inflection points, frame powerful strategic choices, and translate goals into tangible, transformative action. In her 10-year consulting career, Terriโs has acted as a strategic partner to clients across biotech, pharma, and education. Her expertise includes strategy, organizational change, facilitation, and storytelling.
Terri is a Principal at Workomics, where she collaborates with her team and clients to approach problems creatively, shape impactful projects, and build compelling cases for broader organizational change and stakeholder engagement. She holds degrees in Business, Education, Environmental Studies, and Theatre. Terri lives in Toronto, Canada with her husband and their two children.
Contacts
Website
workomics.com
Emails
susan@workomics.com
terriblock@gmail.com
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today I welcome Sarah Kaur, a Design Thinking Practitioner at the Commonwealth Scientific and Industrial Research Organisation (CSIRO's) Data61. With a robust background, Sarah brings over a decade of experience collaborating across disciplines to embed human-centric design in machine learning and AI research.
Her work focuses on Responsible AI, striving to enhance policy and consumer experiences through ethical and technically sound AI applications. Sarah's dedication shines through in her projects.
Today, Sarah and I go through the rabbit hole of AI design for impact exploring the intersection of creativity, ethics, and technology.
I am grateful to have Sarah chatting with me today.
About Sarah (In her own words)
Sarah Kaur is a strategic designer and HCD researcher. Her passion is supporting the creative work of teams across disciplines to collaborate, and come up with smart ways to create impact through using participatory design. She now works as a Design Thinking Practitioner at CSIRO's Data61, where she focusses on research into Responsible AI, and embedding human insight in machine learning and AI research and product development.
Sarah realises both the incredible potential for AI to support positive outcomes in policy and consumer experiences, and the lack of awareness about appropriate ethical, and technical governance in the AI space.
She holds a Master of Business Analytics and a Bachelor in Fine Arts, and 12 years of professional experience supporting NFP, Government and Private organisations realise their business objectives by placing humans and quality data, at the centre of their decisions and investments. Sarah has designed and led stakeholder engagements on projects delivering algorithmic decision-making models to users. This includes Australiaโs Family Courtโs first machine learning product amรฏca, helping couples separate by automating a two-party workflow to gather data, and suggesting a fair division of assets for their agreement.
Prior to becoming a strategic designer, Sarah was a video artist working with dancemakers, and a curator and artistic producer for multidisciplinary festivals. Making a tough choice between staying an arts professional and a sustainable income meant a career change and an entry into the world of digital. She joined Tundra as a Digital Producer, and later Portable to lead the Production team and becoming the Chief of Operations and Strategy, Head of Account Management before founding the Business Design discipline.
Sarah is on the Australian Red Cross Humanity First Advisory Panel to support the development of a humanitarian framework to guide ethical technology development.
Contact Sarah
LinknedIn
linkedin.com/in/sarah-tamara-kaur
Email
sarahtamarakaur@gmail.com
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today, my guest is Andrew Butow; a change catalyst in the truest sense. As the founder and CEO of Earth2Mars, Andrew has dedicated his career to assisting organizations and individuals in understanding and navigating the complexities of change. With his expertise, Andrew brings a unique and invaluable perspective on how to thrive in an ever-evolving business landscape.
Andrew's passion for people-centric change and his hands-on approach have made him an influential figure in shaping future work environments for clients.
In this episode, Andrew and I have covered few key topics including the evolution of the change management profession, the healthy 'discomfort' we all need, the change experiences we would like to drive and many other topics including the GenAI capability.
I have learned so much from Andrew here. I hope you do too.
I am grateful to have Andrew chatting with me today.
About Andrew (In His own words)
As a change facilitator, I help businesses navigate the complex and ever-changing landscape of the future of work. With a focus on people-centric change, I work with organizations to define, plan, and execute change initiatives that achieve real outcomes through systemic alignment of people, processes, and technology.
With experience in HR, learning and development, coaching, and change initiatives, I bring a unique blend of consulting, design thinking, and behavioural science to any challenge. Some of my key achievements include co-founding Earth2Mars, working with leading brands like QBE and Lend Lease, and leading a project stream on the world's largest SAP/process transformation project with Africaโs energy giant Eskom.
I am passionate about people and believe that true success can only be achieved through people-centric change. I love helping force-for-good organizations, leaders, teams, and individuals shift their mindsets so that they are fully committed and empowered to find their space in the universe, now and in the future, so we can make history.
Contacts
LinknedIn
linkedin.com/in/abutow1
Website
earth2mars.com.au (Company)
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Joining me today is Alex Budak . Alex is an award-winning educator at UC Berkeley, influential author and a global speaker. His award winning changemaker courses are consistently among Berkeley's top rated offerings. His book, Becoming a Changemaker is hailed as a โtop 5 non-fiction book everyone should be reading about work",
Alex's change journey began when he co-founded StartSomeGood, which has helped people in over 50 countries raise millions of dollars to launch and scale new change initiatives.
In this episode, Alex unpacks the multifaceted path to becoming a changemaker. Together, we dive into the realities of sparking transformative changeโdiscussing the nuances, the challenges, and, most importantly, the profound impact that comes with it.
I am grateful to have Alex chatting with me today.
About Alex (In his words)
Alex Budak is an award-winning educator at UC Berkeleyโwith faculty appointments at Berkeley Haas, Berkeley Public Health, and Berkeley Executive Educationโwho helps people spark change, develop courage, and create impact anywhere. His beloved changemaker courses are consistently among Berkeley's top rated offerings, and have even inspired student tattoos. His book, Becoming a Changemaker is hailed by CNBC as a โtop 5 non-fiction book everyone should be reading about work," and has been published in 13 languages. Budakโs change journey began when he co-founded StartSomeGood, which has helped people in over 50 countries raise millions of dollars to launch and scale new change initiatives. Heโs a graduate of UCLA and Georgetown University, a frequent speaker at organizations like Accenture, Lyft, and UNHCR, and once learned the hard way to never go budget skydiving.
More at alexbudak.com
Contact Alex
LinkedIn
linkedin.com/in/alexbudak
Website
alexbudak.com (Personal)
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today, my guest is Jon Yablonski; Author, speaker and a distinguished figure in the world of digital design. Jon brings a wealth of knowledge from a dynamic career that spans across e-commerce , mobile apps, and cutting-edge vehicle platforms.
In this episode, we dive into the 'Laws of UX,' psychological principles that shape intuitive and functional user interfaces. Jon discusses the challenges of weaving these principles into digital product design, and the crucial balance between innovative and user-focused design.
We also explore the impact of UX design on managing change, particularly as AI and machine learning become integral to our digital tools. Jon offers his perspective on how these advances are transforming the UX landscape, urging designers to innovate and adapt.
This episode is about the fascinating intersection of design, technology, and the human experience .
I am grateful to have Jon chatting with me today.
About Jon (In his own words)
Iโm Jon Yablonski ๐๐ผ. My passion is designing digital tools that empower people and augment their abilities in order to achieve their goals. Iโve had the opportunity to learn and grow from a variety of challenges throughout my career โ from e-commerce platforms, mobile apps and internal products to HMI systems within state-of-the-art vehicle platforms. Iโm currently helping the world learn from its data as a Senior Product Designer at Mixpanel. Previously, I worked on the next generation of in-vehicle digital experiences at General Motors.
Contact JonWebsites
- jonyablonski.com/ (Portfolio)
- lawsofux.com/ (Project)
- humanebydesign.com/ (Project)
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today my guest is Jason Little : Author, founder of Lean Change and CTO of a neurodiversity-focused startup.
Through our discussion, we explore the growing influence of AI in change management practices. We address the skepticism and explore how AI, when used strategically, can foster a more agile management approach through rapid iterations and micro-experimentation.
You'll come away with a newfound appreciation for the subtle art of leveraging AI to improve not only organizational change and performance but also personal career development in an ever-changing work environment.
Jason's parting wisdom? You will find out when you listen!
I am grateful to have Jason chatting with me today.
About Jason (In his own words)
I started writing code when Cold Fusion roamed the earth, became a project manager, manager, executive and officially starting helping organizations move towards Agile in the mid-2000's. I've worked for startups, mid-size, and enterprise organizations as an agile coach, scrum master, product owner, and team member.
Since 2009 I've been the world's leading pioneer on innovating in the change management space with lean, agile, and lean startup thinking. Often imitated, but never duplicated, and many people are thankful for that. As a co-worker once said to me, all organizations need someone like me...but just one!
I founded the ideas that eventually morphed into Lean Change around 2008 and have spent the greater part of the last decade-and-a-half traveling the world in search of why organizations were getting stuck, and what was getting them unstuck.
I am also the CTO, or more specifically, Chief Swiss Army Knife, at Spero Careers Canada which is a startup dedicated to solving the autism employment crisis. Simply put, we help the helpers that assist people on the spectrum with finding and keeping employment.
In my 'spare time' I produce music through my solo band, Jason Ross (not the popular one, the other one!) and Clever Weapon.
Contact Jason
LinkedIn
linkedin.com/in/jasonlittle
Websites
- agilecoach.ca (Blog)
- leanchange.org (Company)
- twitter.com/jasonlittle (Twitter)
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today, my guest is Laura Paton; a Business Analysis thought leader, LinkedIn educator, and an author. A leader in business analysis with over three decades of experience, Laura's unique blend of project management and analysis skills, combined with her role in shaping industry standards with the IIBAยฎ and PMIยฎ, marks her as a key influencer and educator in the field.
In this episode, Laura and I discuss the interesting world of Business Analysis, impacts and ways for organisations to truly leverage the value of this art and discipline.
I am grateful to have Laura chatting with me today.
About Laura (In her own words)
BA Thought Leader and Sr. Business Analysis Consultant: Coach | Speaker | Standards/Course Development | On-demand,Virtual, Classroom Trainer. Over 32 years of experience, across various industries, performing in both PM and BA roles. Verse on numerous elicitation and analysis techniques. Familiar with models to depict scope, processes, business rules, interfaces, data, and business objectives. Comfortable working with stakeholders from upper level management to application users. Experienced in facilitation, collaboration, and communication. Over 10 years of business analysis management experience with responsibility overseeing BA resources, strategy, processes, standards and tools. Extensive background working with different delivery methods including adaptive approaches (agile). Over 15 years of experience as a BA/PM instructor at both the corporate and collegiate levels. Extensive experience working with virtual teams. Writer and industry thought leader advancing the practice of business analysis across the community by building standards, practice guides, and developing training and webinars. Consultant to both the International Institute of Business Analysis(IIBAยฎ) and the Project Management Institute(PMIยฎ). Experienced with several requirements management tools.
Contact Laura
linkedin.com/in/laurapatonba
Website
linkedin.com/learning/business-benefits-realization-foundations/exploring-the-basics?autoAdvance=true&autoSkip=false&autoplay=true&resume=true (Personal)
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Joining me today is Katie Anderson, an award winning author and an internationally recognized leadership consultant, speaker, and above all, a passionate learning enthusiast. Katie's work has been pivotal in empowering organisations to foster a culture of learning and to accelerate their impact in the ever-evolving landscape of organizational change.
A firm believer in the power of continuous learning as a catalyst for extraordinary outcomes, Katie shares her insight on how our attitude towards learning based on her book Learning to Lead, Leading to Learn.
I am grateful to have Katie chatting with me today.
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.
Today, I am thrilled to introduce Professor Rose Luckin from University College London, a leading expert in educational technology and artificial intelligence. She's recognized globally for her contributions to the field, named one of the most influential people in education and among the top influential women in technology.
Professor Rose's work includes providing expert evidence to policymakers, and she's an accomplished author, with notable works like "Machine Learning and Human Intelligence" and "AI for School Teachers."
Rose founded EDUCATE Ventures Research Ltd., fostering AI in education, and has held significant academic leadership roles.
I am grateful to have Rose chatting with me today about AI and its powerful potential specifically in Higher Education.
Topics include:
- Brief history of AI
- Why the hype now?
- Higher Education as a Use Case
- The Excitement and Concern ; and The diverse reaction from Higher Education
- The emerging AI challenge for the Higher Education Leaders.
- The inevitability of AI impact on our way of working.
- The need for universities to adopt an AI strategy to achieve their vision.
- Not engaging with AI technology will inevitably disadvantage students.
- Where can a university start in building people capabilities in AI?
- With the powerful use of AI, leaning standards needs to be higher.
- AI to help us re-imagine the education experience and uplift our human intelligence.
- Rose's counsel for any Higher Education leadership when it come to AI.
Contact Rose
Roseโs LinkedIn
Websites
- knowledgeillusion.wordpress.com/ (Blog)
- educateventures.com (Company)
Ali Juma
@The Inner Game of Change podcast
Welcome to the "Inner Game of Change Podcast," where I explore the intricate layers of organizational change alongside insightful professionals.
In this episode, I am diving into great conversation with Jeroen Kraaijenbrink, a strategy thought leader who recognizes that the journey through organizational change is an emotional roller coaster โ a critical aspect often overlooked in the designing and implementation of change.
His well received post on the "Emotional Roller Coaster of Change" sheds light on the turbulent human experience that accompanies any strategic shift. For leaders, acknowledging this emotional landscape is not peripheral; it is central to steering their teams effectively through change.
I am grateful to have Jeroen chatting with me today.
Topics include :
- Why is change akin to a roller coaster?
- The human dynamics at play during transitional times.
- Change is universal and not just at work.
- The whole person change empathy.
- How to deal with change transition.
- The power of people ingenuity during change.
- The value of time to "let it simmer" for better adoption results.
- Are MVPs effective approaches to introduce change?
- Real resistance is a fallacy.
About Jeroen (In his words)
As the leader of your organization, unit or department, you have your goals:
โข Serve your customers in the best possible way
โข Get and keep your people focused and inspired
โข Balance performance and organizational health
โข Center on the long-term purpose and continuity
โฆand a whole lot more
Despite having in mind how you will achieve these goals, unforeseen things always happen that keep you from getting where you want your organization to be. As research shows, no less than two-third of formulated strategy plans fail. To beat these odds, you need an actionable and engaging strategy that your employees and stakeholders believe in.
I help companies generate and execute exactly that type of strategy. Once we work together, I support you in your strategy and leadership skills and help you discover, formulate, and execute the right strategy for your organization. Whether your existing strategy needs to be adjusted, or you need to build it from scratch, there are proven tools and clear steps to follow. Together, we can have a look at where your pain points are and where your moment of opportunity lies.
Based on my combined academic and professional experience, my key strength is turning fragmented ideas and plans into a crisp and coherent strategy that your people will and want to execute.
Let's have a virtual coffee!
Contact Jeroen
LinkedIn
linkedin.com/in/jeroenkraaijenbrink
Websites
- jeroenkraaijenbrink.com (Personal)
- chatwithjeroen.com (Personal)
- forbes.com/sites/jeroenkraaijenbrink (Blog)
Ali Juma
@The Inner Game of Change podcast
Welcome to the Inner Game of Change Podcast where my guests and I explore the multi-layers of organisational change.
My guest today is Monique Zytnik: An author, a communication thought leader, with decades of experience in marketing and communications. A seasoned and passionate professional about internal communications, Monique has worked with some of Australia's leading organizations, from major banks to both federal and state governments.
In this episode, Monique and I dive into the timely topics of internal communication and change, and diverging into the transformative role of GenAI in reshaping our craft with some insightful and curious questions to raise.
I am grateful to have Monique chatting with me today.
Topics include:
- Challenges for internal communication teams
- The true label for internal communication teams according to research.
- know thy audience.
- How the internal communication team plays a positive role in advancing change in an organisation.
- The new tools Internal communication teams use nowadays.
- The role of GenAI in communication.
- Will GenAI make my job redundant?
- Monique's question to the listeners.
- Monique's 3 key takeaways.
About Monique
With decades of experience in communications and specialised in internal communication, Monique Zytnik is a proven leader who inspires others, strengthens teams, and creates impact on a global scale. She has worked internationally, presented on best practice communication at world conferences including the International Association of Business Communication Professionals (IABC) World Conference 2021/2022 and the Institute of Internal Communication Festival 2021, guest lectured at universities including Leeds Business School, RMIT University and the American University in Cairo, and had my communications campaigns recognised at the Gartner Awards 2020 (finalist), Australiaโs Mumbrella CommsCon 2019 and 2020 (finalist) and the Digital Communication Awards 2021 (winner). She regularly writes for communication industry publications, drawing on in-house and consultancy work with organisations including SBS Radio Australia, The Australian Taxation Office, ANZ Bank, Deutsche Post DHL, GEA, Adjust, The Department of Human Services and Lego Foundation.
Her experience in digital communication, internal communication, strategic B2B marketing communications, campaigns, social media, public relations, and issues management is backed by a Masterโs in Communication (PR) with Honours from RMIT University. She is globally well networked and focused on giving back to the global communications profession in her own time by mentoring others through The Mentoring Club and role as International Association of Business Communicators (IABC) EMENA Region Vice Chair and podcast host.
Contact Monique
LinkedIn
linkedin.com/in/moniquezytnik
Email
moniquezytnik@hotmail.com
Website
www.moniquezytnik.com
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 54 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
My guest today is Dana Houston Jackson : A change-maker with over two decades in the intricate world of organizational transformation. A writer who translates ideas into action and a doer who's been at the forefront of radical shifts.
Inspired by Levitt's belief that 'People implement ideas,' Dana combines a wealth of expertise from AI and behavioral economics to positive psychology.
In this episode, Dana and i dive deep into the world of change consultants; internal vs external capabilities and the pros and cons for each.
I am grateful to have Dana chatting with me today.
Topics include:
- External change consultants, external change contractors, and internal change practitioners; the divide and the benefits.
- The power of the outside perspective and radical candor.
- The current shift in how organisations are managing change through people.
- Do internal resources have the bandwidth to manage the headwinds?
- The lifeguard view of external change consultants.
- How to measure change success for internal vs external change managers?
- Key considerations when making a decision to hire external change consultants.
- The three key takeaways from Dana.
And much more.
About Dana (In her own words)
I have a thirst to learn, a compulsion to share and a bias for action.
Building more powerful, purposeful organizations that don't suck the soul out of people. As a writer, I put "wheels" on ideas so people can make use of them. As a doer, I put drivers to those wheels.
"Ideas do not implement themselvesโneither in business nor in art, science, philosophy, politics, love, war. People implement ideas." (Levitt, 2002), a motto of mine. Iโve spent over two decades making and studying change โ how it happens, why itโs a challenge, and what variables contribute most to successful change. I help organizations be better for people, and people better for organizations - and at a pace they can handle by preparing, equipping, and supporting people through the changes they experience at work so that they themselves, the projects, and the organization are more successful.
While my perspectives will change, I am an active, engaged listener, a keen observer of organizational behavior, change approaches, and I've been in the trenches while watching and participating in radical change responses.
Kind clients or teammates have left me recommendations on LinkedIn. Feel free to scan them for their truths - which may give you a better idea of who I am and how I operate.
I hold multiple degrees and certifications that blend business, AI, behavior economics, process improvement, positive psychology, sociology, culture anthropology and digital technology.
ContactsDanaโs Profile
linkedin.com/in/danahoustonjackson
Website
changewithacoachapproach.com/ (Portfolio)
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 53 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
My guest today is Daniel Lock ; a seasoned expert in the field of change management and communication, with over two decades of experience helping organizations tackle this challenging endeavor.
Drawing from his extensive background, Daniel shares his proven strategies and real-world insight on how to navigate and ultimately conquer the hurdles of change resistance.
In this episode, we'll dive deep into the art of 'Decoding Change Resistance", explore the intricacies behind it and more importantly discuss few actionable solutions every leader and change practitioner should know.
I am grateful to have Daniel chatting with me today.
Topics include :
- The illusion of change resistance
- The fundamental cause for resistance.
- Strategies to alleviate resistance
- Change resistance is an ongoing process.
- Managing the social contract across the cycle of change
- The visible and invisible types of resistance
- Risks of ignoring resistance
- Daniel's 3 key takeaways for listeners.
And much more.
About Daniel (In his own words)
WHAT I DO:
I help General Managers, Program and Project Directors accelerate and implement change.
Accelerating time frames, create alignment and ownership across multiple stakeholders and develop robust solutions to complex problems, for results everyone can get behind.
WHO I WORK WITH:
I partner with change leaders in large and complex organisations, including:
ยท General Managers
ยท Project Directors, Program Managers, and Portfolio Directors
ยท Change Directors
WHY IT WORKS:
I've spent 20 years working in projects, change and transformation for large organisations. From the role-up-your-sleaves work of process improvement to IT project management and change management.
From this deep experience, I've developed a set of approaches that accelerate time frames and develop robust solutions that everyone can get behind.
WHAT OTHERS SAY:
"Daniel is an excellent change manager who being new to the department was able to pick up key business drivers and help us with implementing change in short period of time. Great knack to analyse projects, stakeholders and summarise ideas. Deadline oriented. It's a pleasure working with him as he is a motivated professional. Daniel is a innovative and experienced with in-depth knowledge in his field. I strongly endorse Daniel." โ Karan Jain, Head of Technology, Europe & America's, Westpac Group
HOW IT WORKS:
The first step is a best practice briefing, where I'll walk you through my approaches and discuss your challenges and issues. The next steps is a solution design workshop where we'll work through a detailed design for your change initiative.
Contact Daniel
Danielโs Profile
linkedin.com/in/daniellock
Websites
DanielLock.com (Other)
daniellock.com/newsletter/ (Company)
Email
daniel@daniellock.com
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 52 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
My guest today is Patti Sanchez; the Chief Strategy Officer for Duarte, bringing over thirty years of communication expertise to the table.
Patti has played a pivotal role in driving transformative communication initiatives for prominent brands such as Cisco, Ericsson, Hewlett-Packard, Nike, Symantec, VMware, and many others.
The author of 'Presenting Virtually: Communicate and Connect with Online Audiences' and co-author of 'Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols', Patti has been instrumental in teaching hundreds of leaders how to enhance their empathy and communication skills.
In this episode, Patti and I explore the ever important topic of Organisational Change Empathy and the role it plays in driving positive experience and employee engagement.
I am grateful to have Patti chatting with me today.
Topics include :
- What's change empathy?
- Story telling as means to show empathy.
- A story plot as a change journey .
- Trust thrives in the times of empathy.
- Change empathy to unearth resilience.
- Curiosity vs empathy.
- Change empathy from change practitioners
- Empathy as a de-risking strategy.
- Org, Change empathy vs employee change empathy.
- Successful change is the nature of successful business.
- Three key takeaways from this podcast,
And much more...
About Patti (In her words)
I'm the Chief Strategy Officer for Duarte, with over thirty years of experience as a communicator. I've led transformative communications initiatives for brands including Cisco, Ericsson, Hewlett-Packard, LexisNexis, Nike, Symantec, VMware, and Compassion International, and taught hundreds of leaders to become more empathetic and effective communicators. I am the author of Presenting Virtually: Communicate and Connect with Online Audiences (October 2021) and co-author of Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols with Nancy Duarte (February 2016).
Books
- Author - 'Presenting Virtually: Communicate and Connect with Online Audiences'
- Co-author - 'Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols',
Contact
Pattiโs Profile
linkedin.com/in/patti-sanchez-2bab41
Website
duarte.com (Company)
Email
chez_sanchez@hotmail.com
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 50 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today my guest is Dr Lynn Kelley: distinguished author and thought leader whose career has spanned the diverse world of transformation, manufacturing, healthcare, finance and education.
From operational roles to strategic executive leadership positions in Fortune 200 companies, Lynn has established expertise in areas such as continuous improvement, lean manufacturing, six sigma and more.
Renowned for her insight in Change Management, Lynnโs ability to demystify complex concepts and provide actionable Questions strategies will help any change maker translate change vision into real value.
In this episode, Lynn and I talk about Lynnโs book Change Questions, exploring the power of questions and dive deep into the details of questions, intentions, and motives.
I am grateful to have Lynn chatting with me today.
Topics include:
- Change questions framework
- Why questions are powerful tools?
- The 11 Change management questions.
- Ways to improve asking 'the right questions'.
- Dial up curiosity to hear the answers.
- Empathetic questioning to build trust.
- The questions 'catch ball' approach.
- Practice the 'right questions' skill.
- Who asks the questions must be the right person.
- 3 key Change Questions takeaways from Lynn.
About D. Lynn Kelley
Change Questions author Lynn Kelley is a Senior Advisor to Brown Brothers Harriman Capital Partners and is actively involved in sourcing, investment evaluation, and providing post-investment value-added oversight to their portfolio companies. She serves on the Board of Directors for Precision Transport Logistics.
Dr. Kelley retired from Union Pacific Railroad in 2018 as senior vice president of Supply Chain and Continuous Improvement. In this role, Lynn was responsible for sourcing, logistics, warehouse operations, fuel and water infrastructure, and industrial engineering/continuous improvement. She was also the executive co-owner of the companyโs Innovation program. She reported to the chairman and CEO and was a member of the Senior Leadership Team.
Before joining Union Pacific in 2011, Lynn was employed at Textron, where she was vice president of Operational Excellence and served as an officer and a member of the Executive Leadership Team. She was responsible for Engineering, Integrated Supply Chain, Procurement, and Corporate Six Sigma/Quality Councils across all business units, which included Cessna Aircraft and Bell Helicopter. During her Textron career, Lynn had several international assignments, where she was based in France and South Africa. She was responsible for activities at facilities in Australia, Switzerland, France, Germany, and South Africa.
Lynn was previously a professor and department chair at Madonna University, where she taught undergraduate and graduate statistics and research courses in both the US and China. During this timeframe, she developed and launched a Masterโs Degree in Quality and Operations Management, which received national attention for being the first Quality/Lean degree in the US that targeted the service industries. Before becoming a professor, Lynn was executive vice president and chief operating officer of Doctors Hospital in Detroit.
Contact
LinkedIn
linkedin.com/in/lynnkelleychange
Website
changequestions.net (Company)
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 50 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Bridget Soulsby; a thought leader and executive director in the higher education industry. Throughout her capacity as a decision maker, Bridget excels at navigating through the dynamic university setting, fostering a long term view to balance the needs of staff, academics and students.
In this episode, Bridget shares with me her invaluable insights and lessons she learned as a result of a recent strategic change.
I am inspired by this humble leader and grateful for her time with me today.
About Bridget
Bridget is an accomplished Executive Director of Operations, a visionary leader at the helm of a dynamic university setting. With a proven track record in driving strategic initiatives that yield impactful results, Bridget embodies the perfect blend of operational expertise and academic planning insight. Her seasoned leadership is underscored by a profound commitment to optimizing organizational efficiency and elevating the overall staff and student experience. Adept at aligning resources, fostering collaboration, and implementing innovative solutions, Bridget orchestrates a seamless fusion of higher education demands and business acumen. Her impressive tenure is marked by a solid history of transforming challenges into opportunities, solidifying her reputation as a strategic powerhouse. As a respected figure in both academic and operational realms within La Trobe university, Bridget's leadership continues to shape a thriving ecosystem that promotes positive change.
Contact
LinknedIn
linkedin.com/in/bridget-soulsby-0b70769
Email
bsoulsby@gmail.com
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 49 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
My guest today is Joanne Rinaldi : an accomplished change professional who excels in driving strategic business initiatives and enhancing enterprise capability.
With extensive change management experience, Joanne leads a diverse client portfolio, offering expertise in strategic advisory services, global digital and cultural transformation, innovative learning design as well as leadership and capability frameworks.
In this episode, Joanne and I chat about the why, what and how of building a Change management Centre of Excellence within an organsiation.
It's wonderful to have Joanne joining me today.
Topics include:
- What is a Change Management Center of Excellence (CMCoE)?
- Key components or elements that should be included in a CMCoE?
- Applying the best practice vs the right practice
- The common challenges or obstacles organizations face when establishing a CMCoE.
- skills and competencies that professionals working in building CMCoE.
- Best practices for establishing and structuring a Change Management
- Role of leaders in setting up the CMCoE .
- key episode takeaways.
And much more.
Previous episodes with Joanne
The ADKAR Model
The PROSCI Methodology
About Joanne (in her won words)
Experienced in developing and leading strategic business initiatives and enterprise capability. Lead a client portfolio of strategic advisory services, global digital and cultural transformational change, M&As, innovative and contemporary learning design and delivery. Leadership and capability frameworks.
Enabling and empowering high performing teams while nurturing a growth mindset, promoting health & wellbeing and a creating a fun-filled learning environment.
Thought leadership speaker; leadership summits, industry events, podcasts and panel interviews. Passionate photographer with national and international membership and awards. Sports coach/player with Monash University for fun and fitness!
Contact
LinkedIn
linkedin.com/in/joanne-rinaldi-67b85012
Email
jr5star@bigpond.com
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 48 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is David Altman; The Chief Research and Innovation Officer of the Center for Creative Leadership (CCL), a global non-profit organization with offices throughout the world (www.ccl.org). David oversees global research, partnerships and innovation, and portfolio/leadership solutions with a particular focus on EDI.
With extensive leadership and research achievements, David was selected as one of 40 Americans for the three year W.K. Kellogg Foundation National Leadership Program.
A prolific author of many articles on leadership and change, today David and I chat about the case for incremental change as an effective approach to successfully managing complex changes.
I am grateful to have David chatting with me today.
Topics include :
- What's the case for Incremental change?
- Examples of transformative incremental changes including ChatGPT.
- Concept and advantages of small wins.
- What's the power butterfly effect and its compounding effect.
- Overview of Improvement Science methodologies.
- Industries that take real advantage of incremental change.
- The role of communication in driving incremental change and navigate through he status quo bias .
- A brief list of pros and cons of incremental change.
- Measuring success for incremental change.
- David's key takeaways and advice to the change practice community.
and much more.
About David (In his own words)
David Altman, Ph.D., is Chief Research and Innovation Officer of the Center for Creative Leadership (CCL), a global non-profit organization with offices throughout the world (www.ccl.org). He oversees global research, partnerships and innovation, and portfolio/leadership solutions. He also facilitates leadership development programs, particularly with senior teams and on topics related to EDI. Before joining CCL, he spent 20 years working in academic medical centers. He received his M.A. and Ph.D. degrees in social ecology from the University of California, Irvine and his B.A. in psychology at the University of California, Santa Barbara. He is Adjunct Faculty at Wake Forest University. He was selected as one of 40 Americans for the three year W.K. Kellogg Foundation National Leadership Program. He rode his bicycle from California to North Carolina to raise public awareness about hunger and endowment funding for an international hunger relief organization. He is a Fellow in three divisions of the American Psychological Association and a member of the Society of Public Health Education and Academy of Behavioral Medicine Research.
Contact David
Davidโs Profile
linkedin.com/in/david-g-altman
Websites
ccl.org (Company)
kelloggfellowsconsultinggroup.org (Speakers Circle/Kellogg Fellow)
Email
altmand@ccl.org
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 47 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Jennifer L. Bryan; a TED speaker, Author and the Vice President of the Association of Change Management Professionals UK.
With over 20 years of work across various industries and organizations, Jennifer helps clients through taking a practical approach, combining her coaching expertise with a focus on the behavioral aspects of change. A firm believer that learning and change go hand in hand, Jennifer has developed the ABChange Model; a unique change framework based on established theories of leadership and change.
In today's episode, Jennifer and I chat about people centric change; a topic Jennifer is very passionate about and wrote a whole book focusing on that.
I am grateful to have Jennifer chatting with me today.
Topics include:
- What's people-centric change?
- What some of the perceptions of people about change.
- Cooking "change" in the kitchen
- Leadership change empathy as a change enabler
- Examples of effective sponsorship
- Champions network, fine. But implement well.
- Lead and lag change benefits indicators
- Ways to measure people centric change success
- Genuine intent to engage with employees
- Jennifer's key takeaways
And much more...
About Jennifer (In her own words)
Jennifer Bryan is a published author, TEDx and global speaker and Managing Director of Change and Leadership, who has worked with nearly 40 different organisations across multiple industries. She is also a Vice President of the Association of Change Management Professionals UK. She has a passion for putting people at the heart of the decision making room. She has developed a holistic approach to change and created a unique leading change framework, the ABChange Model and uses her commercial insight to help lead people in change.
Jennifer is author of Leading People in Change โ A practical guide (Feb 2021), contributing chapter author in Managing Change During Unprecedented Times (Mar 2023), book review on Elemental Change: Making stuff happen when nothing stands still by Neil Usher in Corporate Real Estate Journal vol. 11.1, regular writer of industry journal articles in Workplace Insight Magazine and AshleyKate HR News, peer reviewed articles Successfully Managing Change in the Workplace in Corporate Real Estate Journal vol. 8.1 (Oct 2018), Journey of Leadership in the Workplace in iCroner (Sept 2014) and Lead Behaviour in Coaching at Work (Jul 2012).
Jennifer has been interviewed by multiple industry podcasts and presented at TEDx Scunthorpe, Women in Technology Global Conference, University of Reading Henley Business School of Management Conference and Alumni masterclasses, Association of Change Management Professionals (Global and UK), and Loughborough University, to name a few.
Contact
LinkedIn
linkedin.com/in/jennifer-l-bryan
Websites
- abchangeconsultancy.com (Company)
- JenniferLBryan.com (Portfolio)
- inspirationalspeakers.co.uk/speaker/jennifer-bryan/ (Portfolio)
Email
jlbryan.semark@googlemail.com
Twitter
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 46 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Douglas Flory; a passionate global change expert who has decades of experience in the areas of Transformational Change.
An active contributor to the global change practice community, Douglas is a believer that "change is never complete; it is a journey that people continue to move through as change occurs in every process, policy, or habit".
In this episode, Douglas and I chat about the evolution of of the change practice and what new expectations are from the change practice community.
I am grateful to have Douglas chatting with me today.
Topics include:
- The current global awareness of the change practice
- Transitioning into change as usual not BAU.
- Are change managers prepared to take on the next challenge ?
- Change management is leaving the teen age years.
- The move from a doer to a coach, advisor or enabler
- AI as a change management tool
- How to gain change management experience
- Douglas's advice to the change practice community
And much more
About Douglas (In his words)
๐ ๐๐:
Trusted authority and global expert located at the intersection of 'Change & You" for two decades
๐งญ ๐โ๐ ๐โ๐๐ก, ๐โ๐ฆ, ๐๐๐ ๐ป๐๐ค:
Navigating an organizationโits people, technology, culture, and processesโ through transformational change is as much art as it is science. It blends human-centered methods, data-informed results, tested experiences, and tailored business criteria. Packaged together, this leads to the creation of strategies and tactics that successfully enable people to adopt and adapt to new ways of working empathetically. Change is never "complete"; it is a journey that people continue to move through as change occurs in every process, policy, or habit.
๐ญ ๐๐๐ ๐๐๐ ๐๐ก๐๐ก๐๐๐๐๐ก:
โto foresee a solution to the new so that it casts a light for others to advance through ambiguityโ.
Serving as a Coach/Mentor, Consultant, Instructor, and Leader, I have 20+ years of experience leading organizational transformations, change readiness, user experience, communications, training, continuous improvement, project management, data analysis, and strategies.
๐ ๐๐๐๐ข๐๐ :
1. People are engaged and prepared to adopt new ways of working. Success is not just about deploying great technologies, policies, or processes; success is seeing people succeed using your new solution
2. Having a Growth Mindset to keep learning new things and share best practices via Servant Leadership to help others be successful
3. Being innovative, data-influenced, and strategic as you collaborate with others in your daily work
โ๏ธ ๐๐๐๐๐๐๐๐ก๐๐๐ :
Technological Change, Structural Change, Operational Change, Behavioral Change, Cultural Change, Transformational Change, Organizational Change, Incremental Change
Contact
Douglasโ Profile
linkedin.com/in/douglasflory
Website
acmpglobal.org/page/about_acmp#boardOfDirectors (Other)
Email
douglas.flory@gmail.com
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 45 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Julie Hodges; A professor of Organisational Change, an Author and a leading Change Management Influencer .
Through her extensive work in both global businesses and academia, Julie's area of interest and research is the impact of change on people and how to gain their commitment and ownership to change.
As an author of many books including the book 'Managing and Leading People through Change', Julie shares her extensive wealth of research based knowledge on the theory and practice of sustaining change through people.
In this episode, Julie and I chat about the direct link between the way we manage change in the workplace and employee engagement.
I am grateful to have Julie chatting with me today.
Topics Include:
- The 'ghosts' of change in the organisation
- The key role of middle management in managing change
- The change experience as a measure of success or failure
- Ways to adapt change models to the context
- Organisations develop their own change framework
- Uncertainty is normal
- Change is everyone's business
- Top down vs co-created change
- Why change has sometimes bad press
- Julie's invaluable advice to the change practice community
And much more...
About Julie (In her own words)
As a leading expert in organisational change I have worked extensively at a strategic level in academia and in the global business world in the field of organisational change and transformation.
I am an experienced consultant, coach and a facilitator of individuals, groups and businesses facing and going through change. My particular area of interest and research is the impact of change on people and how to gain their committment and ownership to change. I am the author of several books including โConsultancy, Organizational Development and Changeโ, โ Managing and Leading People through Changeโ (Kogan Page); Sustaining Change in Organizations(Sage) and โEmployee Engagement for Organizational Changeโ (Routledge) and โOrganization Development: how organizations change and develop effectivelyโ (Palgrave McMillan). My latest book is โReshaping the HR: the role of HR in organizational changeโ.
My work has including designing and delivering workshops on sustaining change for a number of organizations worldwide and also leadership programmes for women in Middle East, Asia and UK.
I am a Principal Fellow of the Advance HE (previously HEA), an Academic Fellow of the ICMCI, a Certified Management and Business Educator (CMBE), a Senior Fellow of the FME (Foundation for Management Education) and an CMCE (Centre for Management Consulting Excellence) Associate.
Contact Julie
LinkedIn
linkedin.com/in/professor-julie-hodges-9787836
Email
julie.hodges@durham.ac.uk
Twitter
JulieHodges01
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 44 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Naomi Jones-Black; An author, a change management expert and a great human. Naomi's recent book The Power of People Collaborating: Change management perspectives is a great collection of collaboration focused articles.
A firm believer in the power of collaboration, Naomi is dedicated to sharing her knowledge and experience in organizational change management. Her passion lies in helping organizations become more effective at designing, implementing, and managing change.
In this episode, Naomi and I discuss her book, and explore various topics related to how people working together can make a difference, why it's important, and practical strategies for harnessing this collective collaborative power to achieve meaningful and positive change.
I am grateful to have Naomi sharing her thoughts with me today.
Topics Include :The book : The Power of People Collaborating.
- What's collaboration in the business of change?
- Why collaboration is not easy.
- Key prerequisites for successful collaboration.
- The neuroscience of collaboration.
- Change stages during which we need to collaborate.
- The perils of fixed change mindset
- Capitalizing on digital collaboration tools.
- Timely vs untimely resistance
- How to collaborate in the times of Hybrid ways of working
- Naomi's advice to the change practice community.
And much more..
About Naomi (In her own words)
An experienced Organisational Change Manager specialising in the design and delivery of tailored change implementation strategies. Naomi started her change management career in 2007. She is currently the Director of Organisational Change at the Department of Justice in the Tasmanian State Service.
In 2022 she launched CMO-1 (www.cmo-1.com), a change management advisory service to realise her vision. Naomi creates, skilfully curates and distributes content to build change capability for people and organisations to be excellent change makers.
She believes in the power of collaboration and is passionate and keen on imparting her knowledge and experience in organisational change management so that organisations become better at designing, implementing, and managing change.
She is an Accredited Change Manager Master and a Change Management Practitioner. Naomi holds a Master of Business, Graduate Diploma in Management and a Bachelor of Commerce.
Naomi is a people manager with many yearsโ experience and has led change teams and held responsibility for enterprise-wide change frameworks. She has worked in many functions in business including procurement, finance, HR, risk management, information management and project management. Sectors Naomi has worked in include telecommunications, the electricity supply industry, professional performing arts management, emergency services and marine resources
Contact Naomi
LinknedIn
linkedin.com/in/naomiblack
Email
johnjonesandnaomiblack@gmail.com
Twitter
NaomiJonesBlack
Publications
The Power of People Collaborating: Change management perspectives
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 43 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Pippa Hague; Principal Consultant at NeuroPower Group and Co-Founder at Change As Usual.
Through her practice and delivery, Pippa aspires to integrate neuroscience and behavioural economics to the world of enterprise change delivery while having some fun on the way. Pippa's key focus is to build stronger and more humanising practices with innovative companies.
In this episode, Pippa and I chat about change as usual as a key driving change force within organisations and ways to manage it and lead it.
I am grateful to have Pippa chatting with me today.
Topics Include
- What is Change as usual?
- The shift in change leadership construct
- How do you build Change As Usual management capability
- Implications of normalising Change As usual
- The critical role of middle manager
- The Change As Usual mindset
- The Tight Loose Tight approach
- Measuring Success for Change As Usual
- The role of the Change Champion in the Change As Usual
- Which industries are 'better' at managing Change As Usual
- Pippa's advice to the Change Practice Community
And much more.
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 42 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Helen Palmer; Author, a Learning Thinker and and an Experience Creator.
With a deep appreciation for the complexities individuals and teams tangle with, Helen holds spaces for people to try on new ideas, behaviours and protocols to help them thrive through change.
In this episode, Helen and I chat about change value literacy in the workplace, deeper understanding of the why this is critical and ways to help us unearth the many layers of change value.
I am grateful to have Helen chatting with me today.
Topics Include :
- Value vs values vs benefits .
- Value literacy; what change value is not.
- How do we unpack the value hierarchies for a change in the workplace.
- 'Change is not the value; the value is the value'.
- Value is in the eye of the beholder.
- What's the value exchange within the context of change?
- What's an MVP value?
- How do we measure change value?
- How to capture change value stories.
- Practices that potentially create negative change value.
- Helen's value realization tools.
- Helen's valuable piece of advice to the change practice community.
And much more...
About Helen
Helen Palmer believes that people have a lot of potential and knowledge that is locked up and unavailable to have a positive impact. Sheโs motivated to do something about that. She helps people learn so something different is possible.
With a deep appreciation for the complexities individuals and teams tangle with, she holds spaces for people to try on new ideas, behaviours and protocols so they might thrive through change. Like a Swiss Army knife of expertise, Helen performs her magic through facilitating, advising, designing, teaching, coaching and writing.
She's very curious about people, what brings them joy and how they contribute to our shared world - so sessions and conversations with her are never boring. She shapes changing experiences that have a dash of originality, a dose of pragmatism and a sprinkling of kindness.
Author of Self unlimited: A vocational adventure for the 21st century, a book for individuals who want to change their workscape. More learning goodness available at https://www.be-selfunlimited.com/
Contact HelenLinkedIn
www.linkedin.com/in/helenp
Website
www.questo.com.au
Value at Work workshops for teams seeking to understand and explore Value: https://www.questo.com.au/learning/value-at-work/ (includes each person getting their own deck of Value Exchange Cards
Article for reading more on the Value/VX idea for change practitioners: https://www.questo.com.au/articles/the-value-of-value/
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 41 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, my guest is Edwina Pike; A change thought leader, a behaviouralist and a self proclaimed change wizard.
Leading the Irrational Change organisation, Ed is the architect and innovator behind a transformational approach full of behaviour based brain hacks and strategies that put organisations back in control.
In this episode, Ed and I chat about how Irrational Change exposes some of the common myths around change practices and promotes practical ways to manage change more effectively.
I am grateful to have Ed Pike chatting with me today.
Topics include:
- Change happens at the speed of trust
- The myths of rational change management
- What's irrational change?
- How scammers capitalize on human behavior defaults
- We are "predictably irrational"
- Ed's go to assumptions when it comes to influencing stakeholders
- Change below the threat threshold
- Our "moments of choice" at work
- The importance of the tribal leaders within each organisation
- The measure of a change leader's conviction
- It's not the industry; it's the culture
- Ed's frustrations with the current change methodologies
- Ed's pieces of advice to the change practice community
And much more...
About Ed (In her own words)
At Pike Squared, we create innovative execution strategies that transform your organisation. We help you make the impossible, possible, the hard-to-do stuff.
We specialise in leadership, culture and changing behaviours, where your value realisation is dependent on someone, somewhere choosing to do something differently.
We help you work smarter, not harder, and achieve your strategic outcomes. Right the first time.
At Irrational Change, I am the leader, architect, and innovator behind a transformational approach full of behaviour-based brain-hacks and strategies that put you back in control. The same approach we use in Pike Squared, available to you and your teams.
Look out for our daily must-have insights and cartoons at www.linkedin.com/company/irrationalchange/
I am an innovator, engaging speaker, storyteller, and thought leader who loves to mentor and grow others.
Passionate about:
Transforming businesses, working smarter not harder to achieve repeatable, successful change
Being effective and efficient in delivering behaviour and cultural change
Helping you lead and motivate teams to make the impossible, possible
Sharing my knowledge and experience whilst learning from others
Building inspiring leadership through mentoring and coaching
Creating the environment for teams to be successful
Getting to the root cause of the issue or challenge
Delivering practical insightful solutions
Contacts
Edwinaโs Profile
linkedin.com/in/edwina-pike
Website
irrationalchange.com (Company)
Email
edwina@pikesquared.com
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 40 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, I am beyond thrilled to chat with Frances Cawthra; Chief Executive Officer for Cenitex , a thought leader and an amazing human.
With a wealth of leadership experience in both public and private sectors, and leading complex and technology based organizations, Frances's secret recipe for success is her relentless focus on helping people and stakeholders succeed.
In today's episode, Frances shares with me her views on the outer game of change. An episode never to be missed!
I am grateful to have Frances chatting with me today.
About Frances
Chief Executive OfficerFrances has a wealth of leadership experience in both the public and private sectors. She draws on extensive experience in information technology, large transaction processing centres, customer contact centres and client relationship management.
Frances has held the position of Chief Executive Officer of Cenitex since July 2019. Cenitex provides shared information and Communications Technology (ICT) services to the Victorian public sector. It enables departments, agencies and more than 55,000+ users to deliver services for the Victorian community.
Prior to joining Cenitex, Frances was with the Australian Taxation Office (ATO) for 14 years and for the last 7 years held the role of Chief Financial Officer. As Chief Financial Officer she managed a $3.6 billion operating budget and a capital budget in excess of $180 million including a property portfolio of approximately $300 million. Frances led several business divisions within the ATO, comprising very large workforces of up to 7500 employees across 36 national sites.
Francesโs roles in the ATO provided her with a strong understanding and appreciation of public service ethics, delivery to government and the community.
Each of her roles has included regular appearances at Senate Estimates, frequent appearances at other committees of enquiry such as the Joint Committee of Public Accounts and Audit (JCPAA) and regularly briefing Ministerโs and their advisors.
Frances has held various committee positions over her career including the Australian Bureau of Statistic 2021 Census Board, the Victorian State Revenue Committee and the Federal Circuit Court Audit and Risk Committee.
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 39 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, I am thrilled to chat with Esther Cameron; Author of Making Sense of Change Management book, consultant, and a thought leader focused on re-visioning change management in these strange times.
In today's episode, Esther and I tackle many topics from her book as well as the current trends and practices that are shaping the trajectory direction of the change management practice.
I am grateful to have Esther chatting with me today.
Topics include:
- The new organisational paradigm
- The core of change management
- Change manager as influencer
- Change Manager's role in self organising businesses
- The new workforce and change
- How to use Making Sense of Change Management book
- Organisational Change as collage
- Each Change Manager is unique
- Managing Change in a diverse workplace
- Principles of complex adaptive systems
- What it takes to create less silos
- A soccer analogy
- The book sixth edition content
And much more...
About Esther (In her own words)
I partner with leaders and their communities to shift the working paradigm towards healthy, regenerative, dynamic ways of working in these challenging times. I work via disciplined consulting/partnering assignments, 1:1 and 1:team coaching/'speaking partner' arrangements, online or IRL events and by writing posts, articles and books.
In this I bring 25+ years' experience of supporting change in a wide variety of Corporate, Government and Entrepreneurial settings in the UK, Europe, the US and South Africa. A key passion of mine is to enable leaders (stewards/facilitators) and their teams to stay with difficulty and complexity, and the anxieties this can provoke - long enough to discover how this unlocks new levels of trust, meaning, capability and creativity within teams and organisational systems.
Most recently I have been supporting small and growing enterprises in the tech, retail and education sectors.
I work very simply: by getting to know people, listening to their perspectives, discovering what's true and what's wanting to happen, and enabling fresh, dynamic conversations at various levels and in various combinations. With the right supports in place, this can begin to open up a new way through, towards a healthier, more effective and regenerative paradigm for working together (see website: www.simpleconnectedconversations.com).
Contact Esther
linkedin.com/in/estheranncameron
Website
simpleconnectedconversations.com (Company)
esther@simpleconnectedconversations.com
Ali Juma
@The Inner Game of Change podcast
Welcome to episode 38 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.
Today, I am delighted to chat with Dr. Temre Green ; an organisational psychologist, change management consultant, and a corporate leader.
Recognised by Westpac Banking Group as a Top Woman of Influence, Temre has designed and planned strategic transformation programs that help Australian businesses become stronger during change.
In this episode, Temre and I chat about the important topic of safeguarding our mental health during change in the workplace.
I am grateful to have Temre chatting with me today.
Topics include:
- What is mental illness
- Top 9 Contributors to workplace mental illness
- The country with the highest share of workplace mental illness
- Potential Excessive demands by change practitioners
- Management of demands on Sponsors
- Practical ways to assess mental health in the workplace
- Mental illness vs fatigue and burnout
- The impacts of minimum psychological safety during change
- Temreโs advice to change practitioners
And much more
About Dr. Temre Green
Dr. Temre Greenโs background spans 20 years in organisational psychology, management consulting, change management and corporate leadership.
She has designed, planned and delivered business strategy and transformation programs that were driven by a range of factors, such as digital innovation, growth, compliance, regulations, restructures and economic downturns.
Temre was recognised by Westpac Banking Group as a Top Woman of Influence, as well as the 2019 Business Bank Fellow for her innovative proposal to help make Australian businesses stronger.
Contact Temre
Email
temregreen@gmail.com
LinkedIn
https://www.linkedin.com/in/temregreen/
Ali Juma
@The Inner Game of Change podcast
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
Today, my guest is Hilary Scarlett; International speaker, consultant and author on change management and neuroscience. Hilaryโs book Neuroscience for Organizational Change is an excellent and practical evidence-based guide to managing change.
Based on science and research, in this episode, Hilary and I chat about the importance of understanding how our brains work when it comes to managing change and uncertainty in the workplace.
I am grateful to have Hilary chatting with me today.
Topics include:
- Our crave for certainty
- Why we are wired to look for negative signs
- How to manage our inherent biases when facing change
- The power of effective communication and storytelling
- Too much or too little communication
- SPACES : Hilaryโs change framework
- Providing people a level of Autonomy and Control
- Ambiguity Competence
- Social inclusion vs social exclusion
- Hilaryโs advice for change managers
and much more
About Hilary (In her own words)
Hilaryโs work has spanned Europe, the US and Asia and concentrates on the development of people-focused change management programmes, coaching and employee engagement
Specialties: change management
employee communication
employee engagement
leadership coaching (Inst of Leadership & Management accredited)
Contact
linkedin.com/in/hilaryscarlett
scarlettassoc.com (Personal)
hilary@scarlettandgrey.com
Ali Juma
@The Inner Game of Change podcast
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
Today, my guest is Ro Gorell; and established global High-Performance Coach, Author and a Change Expert.
Having been a business leader & change specialist for over 30 years, Ro has first-hand experience of the challenges leaders face during transforming their organisations.
Being an expert in coaching teams through change, in this episode, Ro and I chat about the complexity of leading change, various strategies to coach teams through change and role of the change managers to contribute to the Organisational behaviour.
I am grateful to have Ro chatting with me today.
Topics include:
- Strategies for effective coaching
- Coaching through change discomfort
- Change Management as a talent capability
- How to grow adaptable teams
- Roles of leader during change
- Culture change vs Behavior change
- Ro's books
- Roโs advice for change managers as coaches
and much more...
About Ro (In her own words)
Too often, I hear leaders say they wish they knew how to make change simpler. Following the outbreak of COVID-19, the challenges of adapting to a fast-changing world have increased. Remote teams and working from home have added even more complexity into the mix.
Do you lead a team or a group of team leaders?
Today's world is complex and changing rapidly, with 80% of organisations operating almost wholly in teams.
Team literacy is now an essential competence for all team leaders. Today's challenges need collaborative teams.
How do you lead change, balancing the 'soft' and 'hard' aspects, especially with remote teams? How can you do this in a rapidly changing environment?
Here's how:
โถ CO-CREATE THE CHANGE WITH YOUR PEOPLE โถ
โถ COACH TEAMS, SO THEY CAN NAVIGATE CHALLENGES โถ
โถ HELP TEAMS CREATE CLARITY OF PURPOSE โถ
I help business leaders and their teams work together on change outcomes that deliver value for stakeholders.
Having been a business leader & change specialist for over 30 years, I have first-hand experience of the challenges leaders face transforming their organisations.
What is our offer?
โบ Coaching Teams Through Change
โข Helps teams navigate challenges of today's hyper-complex and fast-changing world
โข Enables teams to create better processes for decision-making, communication and organising work
โข Supports teams to work more effectively with other teams
โข Helps teams develop greater clarity of purpose
โข Supports teams becoming 'future fit'
โบ Leading Transformation in the Digital World
โข Increase confidence in your ability to leverage tools and models to lead transformational change within your organisation
โข Learn concepts and skills you can apply in your daily work with great success
โข Gain insights and moments of revelation, as well as discover areas where you can improve as a leader
โข Learn strategies for leading change and dealing with 'pushback' or negative attitudes towards change
โข Tools and techniques for improving team collaboration and communication
Contact Ro
linkedin.com/in/rogorell
Websites
- growtalentro.com (Company)
- growtalentro.com (Change Coach)
- calendly.com/ro--3/30min (Book Initial Consultation
Ali Juma
@The Inner Game of Change podcast
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests today are Peter Phan and Gilbert Krudenier; Authors and passionate change professionals.
Two great minds who worked together to publish a book Bad Change that is fun, easy to read and full of practical pieces of advice and effective tips to avoid bad change.
In this episode, as well as chatting about their drive to write Bad Change, Peter and Gilbert share their thoughts on better ways to create good change in the workplace.
I am grateful to have Peter and Gilbert chatting with me today.
Topics include
-
The idea behind the book Bad Change
-
The usual change characters in the workplace
-
Characteristics of bad change
-
Are change managers superheroes?
-
What writing a book about change can teach us
-
What change managers need to learn from other practices
-
The value a change manager can add
-
Advice to the change practice community
And much more
About Peter (In his own words)
I simplify the complexities of organisational change into engaging videos and visuals that help to implement and bring change to life. Whether it's an organisation-wide transformation, that key initiative everyone talks about or an overdue IT project, I've helped them all to 'get visual'!
About Gilbert (In his own words)
Change | Quality & Safeguarding | Human Rights | Communication | Helper of people and animals | Proud co-author of "Bad Change - 50 ways Change doesn't work", The Chameleon Cards and Purpose in Practice.
Contacts
Peter Phan
linkedin.com/in/flimpstudios
Website flimpstudios.com (Company)
Gilbert Kruidenier
linkedin.com/in/kruidenierconsulting
Website kruidenierconsulting.com.au (Company)
Ali Juma
@The Inner Game of Change podcast
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Sharon Connolly ; a multi time winner of Microsoft MVP award, an experienced change practitioner and a training professional.
As a Microsoft MVP, Sharon is a global specialist in creating top class change and communication artefacts as well as delivering specialist training workshops that have proven to be of great value not only to the Australian but to the global change practice community as well.
In this episode, Sharon and I chat about the power of 'visualizing' our information and messaging to further enhance the change experience for businesses and clients.
I am grateful to have Sharon chatting with me today.
Topics include
- Change Superhero templates
- Power of visualising your strategy on a page
- The uphill struggle of starting from scratch
- Structure information like an ebook
- Use PowerPoint to alleviate pain-points
- PPT for instructional design and communication
- Superhero way to solve problems
- Sharon's change management advice to the change practice community
- Sharon's free courses
and much more...
About Sharon (in her own words)n accomplished Change Manager and training professional. (PROSCI).
Financial services experience; regulatory compliance, remediation, system roll-outs across multi-brands. loving working at AMP!
With a side-hustle delivering awesome courses creating infographics, videos and great artefacts for change and project professionals. See www.changesuperhero.com.au for a portfolio of work and free downloads.
An enthusiastic networker. Founder of YourWavelength corporate womenโs networking and serving on the committee at the Change Management Institute.
Known for:
-Getting things done
-Leveraging technology to produce attractive, functional collateral
-Keeping it succinct. Plans on a page
-Revealing the metrics. Presenting tangible evidence of the progress and effectiveness of change
*End-to-end design, delivery and adoption transformation projects for MNCs across many industries in APAC and Europe. Experienced in LEAN and Agile change deployment.
*Excellent stakeholder engagement, building and maintaining relationships at the highest level.
*Outstanding Microsoft Office Skills. (Former Microsoft Expert Trainer and MVP.)
Highly skilled in Excel data analytics, impactful PowerPoint infographics, training material in Word, as well as SharePoint design skills.
*Impactful presenter with excellent delivery skills. Media experience with corporate videos, TV and radio interviews. (UK Channel 4 and BBC news, Channel News Asia).
*Served on the board of Asia Professional Speakers for two years. Certified Speaking Professional (CSP) awarded by NSAA in 2015.
ContactsSharonโs Profile
linkedin.com/in/sharonconnolly
sharon@changesuperhero.com.au
- SharonConnolly
IM
- singaporesharon (Skype)
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Tonille Miller; a Global Transformation and People Experience Leader
As an organizational psychologist and strategist, Tonille has been helping and partnering with leaders to drive the optimal performance of themselves, their people and organizations.
In this episode, Tonille and I chat about the critical and unavoidable strong link between the way we manage change and its impact on the employee experience.
I am grateful to have Tonille chatting with me today.
Topics include
- Strong Link between change experience and employee engagement
- Practical approaches to a successful change
- Our human needs for autonomy
- Incentives for sustainable change
- Neo-Behavioural approach to change
- Ways to understand employeesโ intrinsic motivation drivers
- The role of the middle manager in the change management experience
- Examples of badly managed change.
- The strategic role of the change manager in an organisation
And much more
About Tonille (in her own words)
I've spent over 15 years as a consultant, organizational psychologist, and strategist. I advise and partner with leaders to drive the optimal performance of themselves, their people and organizations.
My focus is on change management, employee experience, hybrid/remote work, culture, future of work, digital transformation, leadership coaching, organizational effectiveness and strategic communications.
In addition to various podcasts, shows and speaking engagements, I've been featured in publications like The Huffington Post, Nasdaq, TechFunnel, Thrive Global, Employee Experience Magazine and the American Journal of Health Promotion.
Contact
LinknedIn
linkedin.com/in/tonillemiller
Website
experienceandtransformation.com (Company)
tonillemiller@gmail.com
tonillemmiller
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Dr. Jacqueline Kerr; A Behavior Change Scientist, TEDx and Keynote Speaker.
Dr. Jacqueline is in the top 1% of most cited scientists worldwide who specialises in helping organisations with behavior change or burnout strategies.
As a burnout survivor herself, Dr. Jacqueline is on a mission to prevent burnout in other working moms and to change the narrative that burnout is an individual problem.
I am grateful to have Dr. Jacqueline chatting with me today.
Topics include
- Dr. Jacquelineโs personal story of burnout
- What is a change burnout?
- How to identify symptoms of burnout
- Consequences of managing change poorly
- The 12 Stages of burnout
- The Implementation Science model as a tool to help understand barriers to change
- Learning Collaboratives
- The role of middle management in helping their teams
- How to unpack resentment in the workplace
- The benefits of being a change (outsider) contractor
- Advice to the change practitioners in regards to burnout
And much more
About Dr. Jacqueline (In her own words)
In 2018, I experienced severe burnout that resulted in me leaving my job as a public health professor. I am in the top 1% of most cited scientists worldwide but being a leader, mom and wife was challenging in the competitive world of medical science research. I was sad to leave a field I was so passionate about; using behavior science to help communities be healthy. I still support researchers writing grants for the National Institutes of Health and other health agencies worldwide.
At first, I blamed myself and felt like a failure. My inner critic was screaming at me 24/7. I started to read about changing my mindset, letting go of authoritarian parenting, and learning my love language. I benefited greatly from coaching. And even did stand up and improv comedy.
But as I read about being a better leader I learned about the maternal wall and the motherhood penalty, that are particularly prevalent in STEMM.
I had not realized I was burned out at the time, but as I learned about the conditions that lead to burnout it hit me that the causes and solutions for burnout are different for women. That burnout and DEI align.
I am now on a mission to prevent burnout in other working moms and to change the narrative that burnout is an individual problem. It is a systemic problem that needs strategic multi level solutions.
As part of my effort to spread this message, I spoke on the TEDx stage: How to stop burnout before it starts. I host the podcast Overcoming working mom burnout & I write and speak regularly about burnout and behavior change.
I can help your organization in several ways:
1) take advantage of all the free resources on my website www.DrJacquelineKerr.com
2) hire me to ignite impactful change in your organization through an engaging keynote about my story, my science and my solutions
3) allow me to provide you with a comprehensive strategic plan for burnout prevention in your employees that aligns with your DEI, wellness, and leadership development goals and provides evidence-based solutions and processes to ensure individual, team and organizational change
4) let me perform a behavioral analysis of your DEI, leadership or wellness programs (internal or external) and provide evidence based behavior strategies to improve your impact and ROI
5) learn more about behavior change or burnout from my online courses
6) improve your funding success with my mentoring and persuasive research writing skills
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Heather Hansen; A TEDx Speaker, an author, and a global communication expert.
Through her passionate work, Heather helps leaders show up, speak up, and inspire action in a changing world with a particular focus on fostering unmuted communication cultures.
In this episode, as well as chatting about her book Unmuted, Heather and I chat about how and why it is important that we unmute our voices as change practitioners.
I am grateful to have Heather chatting with me today.
Topics include
- How to Unmute your voice
- Claim your spot at the table
- How can change managers inspire action
- What Confident change managers do
- Know thy stuff and thy audience
- How do you identify the real influencers
- Your work is worth sharing; own it
- Heatherโs advice to change managers to be effective communicators
And much moreโฆ
About Heather (In her own words)
I help top global leaders show up, speak up, and inspire action in a changing world. I focus on fostering unmuted communication cultures where every voice is heard, resulting in greater inclusion, innovation and efficiency across remote and global teams.
Along with private leadership communication coaching, I facilitate group training courses and consult on a number of topics related to global communication.
IN THE NEWS
I am an outspoken advocate for global voices and my views on global communication have been featured in NPR (USA), ABC Radio National (Australia), Quartz (QZ.com) and multiple print and radio outlets in Singapore, including The Straits Times and CNA938. Check my "Featured" section for links to recent media appearances.
BOOKS
I am author of the book Powerful People Skills and UNMUTED
TEDx
My 2018 TEDx talk "2 Billion Voices: How to speak bad English perfectly" has over 100,000 views and I'm always pleased to hear from language specialists and university professors who tell me they refer to it in their classes. You can find it on TED.com.
GLOBAL CLIENTS
Chevron, MasterCard, Bayer, Novartis, Amazon Web Services, BD, L'Oreal, Singtel, BNP Paribas, Lundbeck, Kuehne + Nagel, Singapore Airlines, Scoot, Kelly Services, INSEAD, Zain and many others across SE Asia, MENA, Europe and the US.
Contact Heather
Heatherโs Profile
linkedin.com/in/hansenheather
Websites
GlobalSpeechAcademy.com (Global Speech Academy)
youtube.com/heatherhansen (Heather's YouTube Channel)
hh@globalspeechacademy.com
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Lydia Moussa; An author, a global transformation consultant with a PhD in change implementation and the Founder at The Change Hub. As an expert in change implementation, Lydia combines knowledge and evidence from her research to help businesses achieve successful human centered transformational change.
In this episode, as well as chatting about her upcoming book, Lydia and I chat about effective change implementation as key part of the change cycle to help business navigate through the change often โmessyโ middle.
I am grateful to have Lydia chatting with me today.
Topics include:
- The science behind implementation
- Common enablers and barriers to effective implementation
- Adoption the heart of implementation
- Embrace the โmessy middleโ
- Donโt set and forget
- Purpose driven change plans
- Lydiaโs concept of โGo Liveโ
- Lydiaโs upcoming book
And much more...
About Lydia (In her own words)
โ
Expertise
Transformation and change expert, Lydia Moussa, combines knowledge and evidence from her PhD in change implementation research, with over 10 years of change experience to help teams achieve successful, human-centered organisational transformation.
Her expertise in change has led her to publish her work in the Journals of Change Management and Implementation Science, speak at national and international conferences, teach the change topic in the Executive MBA at the University of Technology Sydney, and work with leaders to bring change to life.
โ
Experience
Lydia has worked as a Transformation Consultant across a wide range of industries and has led a variety of large scale national and global transformation projects across multiple sites and functions, with a diverse range of stakeholder groups.
These have involved adoption of digital platforms, transforming organisational culture, rebuilding business workflow and processes, designing and implementing services, building internal change capabilities through training, as well adapting to new ways of working including agile and Human Centred Design.
โ
Approach
For successful transformation to occur, Lydia believes time needs to be spent understanding the setting, those involved, their priorities, the objectives of the change, and utilise different evidence-based strategies, according to the needs. Lydia uses approaches such as:
- Change Facilitation
- Implementation Science
- Change Management
- Human-Centered Design
- Agile Methodology among others.
โ
Innovation
Lydia lives to challenge the status quo of change, and aims to move the industry from stepped, linear, silo'ed approaches towards dynamic, tailored, human-centered transformations.
Contact
LinknedIn
linkedin.com/in/lydia-moussa
Website
thechangehub.com.au
Email
info@thechangehub.com.au
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Alex Boulting ; A trained economist, a Speaker and an Expert in building Change Capability.
A passionate change expert, Alex has developed his practice around helping organisations adapt to the ever changing environments.
In this episode, Alex and I chat about how organisations can adopt a long-term change capability mindset and build the environment to help people navigate through change.
I am grateful to have Alex chatting with me today.
Topics include:
- The ingredients of building change capability
- Adopt a scientific mindset
- Do change basics exceptionally well
- We need to revisit our change beliefs
- How do you prove that managing change actually works?
- What is a 'dynamic capability'?
- Change management as an organisational development practice,
And much more...
About Alex (in his own words)
I help companies upscale their culture. I believe that every company in the world has the potential to create a positive environment where people can flourish and grow.
I build change capability. Change is not a 'one off' activity it is continuous. My methods help organisations to continually adapt to ever-changing environments.
I join up the dots. Using my 20+ years of experience, wearing a variety of hats and using the best available evidence I amplify the positive core of organisations.
If you have big ideas then I can help make them happen. Culture is all about performance and change. These are my areas of passion and specialty so please reach out to me for a chatโฆ
Contact Alex
LinkedIn
linkedin.com/in/alexboulting
Website
ebbnflow.co.uk
Email
alex@ebbnflow.co.uk
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Karen Ferris; An Author, International Speaker and an Expert in organisational Change and Resilience.
A rebel with a cause, Karen pushes the boundaries of the change practice profession and challenges traditional ways of thinking.
Today, Karen and I chat about how critical it is to simplify the way we deliver and manage change in the workplace.
I am grateful to have Karen chatting with me today.
Topics include
1 - Why make it simple?
2 - The Simplicity Index
3 - Observations from the field
4 - The consequence of complex
5 - Ways to make it simple
6 - The perils of over-engineering
7 - Karenโs change recipe to keep it relevant and simple
And much more...
About Karen (in her own words)
I am a self-professed organisational change and service management rebel WITH a cause!
I push the boundaries of the profession and challenge traditional ways of thinking. I explore and develop new approaches that are guaranteed to make things better for all.
Acclaimed internationally as an expert in my field, I provide both strategic and practical advice and insights to my audiences.
My ability to share my experience and knowledge ensures that everyone is empowered to make a difference within their organisation.
I am obsessed with the people side of change in a world in which change is constant volatile, uncertain, complex and ambiguous.
I have the firm belief that resilience in the face of relentless change is key to organisational survival.
2021 saw the publication of the revised edition of the breakthrough publication โBalanced Diversity โ A Portfolio Approach to Organisational Changeโ introducing an innovative framework for ensuring that organisational changes become embedded into the fabric of the organisation.
2019 saw the publication of my second book โGame On! Change is Constant. Tactics to Win When Leading Change is Everyoneโs Business". It explores how every organisation can be fit, skilled, capable, supported and well-prepared for constant change.
My third and fourth books โUnleash the Resiliatorโข Withinโ were published in 2020. The handbook for individuals enables everyone to be resilient in the face of constant change. The handbook for leaders enables leaders to create, maintain and sustain an environment in which resilience can thrive.
Contact
linkedin.com/in/karenferris-resilience-change-management
Website
linktr.ee/karenferris (Change Expert)
macanta.com.au/ (Service Management)
karenferris.com/blog (Blog)
karen@karenferris.com
Twitter
https://twitter.com/Karen_Ferris
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guest today is Janko Kotze; An Industrial psychologist, international speaker and an expert in organisational development.
Janko has an extensive knowledge and practical experience in managing projects centered around human interest.
Today, Janko shares with me his thoughts on how critical psychological safety in the workplace and especially during our times of continuous change.
I am grateful to have Janko chatting with me today.
Topics include
- Google Aristotle Project
- Psychological safety audit
- Who is responsible for creating a safe workplace?
- Psychological safety and performance accountability
- From blame to curiosity
- Practical ways to increase psychological safety
- Team performance
- What we learn from sport teams
- How change practitioners can help create change psychological safety
And much more
About Janko (in his own words)
I am an Industrial Psychologist with extensive consulting and facilitation experience across the world.
I have designed and delivered impactful people solutions at over 50 organisations - specialising in Elite Team Development, Leadership Development, Talent Management and Organisational Development.
I have delivered keynote presentations in multiple regions and have significant exposure to a variety of organisational and regional cultures (Africa, Europe, US, Asia Pacific and the Middle East).
I believe every person has unending potential and am thankful for the opportunity to pursue my passion of unlocking potential through Human Interest.
At Human Interest our primary purpose is to design and implement systems where everyone can be their natural best and achieve their potential.
We are a specialist business consulting firm of Organisation Development Specialists. We transcend human potential into successful organisational practice.
Our scientific approach, based on solid research, targets measurable indicators associated with high performance.
We work in close cooperation with our clients to build custom-made programmes aimed at transforming individuals, teams, and organisations.
In addition to Human Interest I assist individual athletes and teams to achieve their goals and objectives. I've been studying performance psychology and the mindset of top performers for over 15 years and have had the opportunity to aid athletes to Olympic finals, and teams to record-breaking results.
I am one of only a handful of athletes who have represented South Africa at youth, junior and senior national level. I've competed across the world and have deep insight into the mind of the elite athlete.
I've recently caught onto the sport of CrossFit and am proving to myself every day that there is nothing that you cannot achieve if you set your mind to it - a valuable lesson that I can share from firsthand experience with all people I engage with.
I am driven to positively change lives and am thankful that I can do so through my career.
Contact
linkedin.com/in/janko-kotzรฉ
humaninterest.co.za
janko@humaninterest.co.za
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Matt Abrahams; Communications professor at Stanford University, International public speaker, Author and a fellow podcastor.
A regular TED speaker and a widely sought-after communication guru, Mattโs core work focuses on uncovering the essence of effective communication and public speaking.
Today, Matt shares his thoughts on best ways to communicate change in the workplace.
I am grateful to have Matt chatting to me today.
Topics include:
- Mattโs simple structure to communicate with maximum impact
- What Kamishibai teaches us about effective communication
- Know thy audience
- Communication techniques to motivate action
- Visual, written and spoken language
- Effective communication in the remote work style.
- Mattโs presentation hygiene
- Comply or disobey expectations at your peril
- Start with a story
- Psychological safety and Communication
- Promoting communication vs restraining
- Clarify your communication goal (Information, emotion and action
Check out Mattโs book.
Contact Info
Mattโs Profile
linkedin.com/in/maabrahams
Website
thinkfast-talksmart.com/ (Personal Website)
Email
matt.abrahams@gmail.com
Twitter
Abrahams_Matt
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Phil Johnson; The founder of the executive coaching program Master of Business Leadership (MBL). An international coach, speaker and author, Phil specialises in important topics including Emotional Intelligence, Higher Consciousness and Inspirational Leadership.
Today, Phil shares his thoughts on the correlation between Emotional Intelligence and navigating through organisational change.
I am grateful to have Phil chatting to me today.
Topics Include:
- Change EQ
- By default, change creates conflict
- What leaders need to pay attention to in the workplace
- The soft skill that can create hard results
- How to harness the power of desired results
- Change Grit
- How change practitioners can inspire teams
- Better results through higher consciousness
And much more
About Phil (In his own words)
For the past 21 years I have been an executive coach dedicated to helping executives and organizations achieve remarkable results through the development of emotional intelligence, higher consciousness and inspirational leadership.
I am Founder of Master of Business Leadership (MBL) executive coaching program. MBL program alumni are living in the US, Canada, UK, Europe, Japan, Germany, Bosnia, Africa, Australia, the Middle East and Saudi Arabia.
๐ Career Revenue $1.5 Billion
โ NEXT STEP โ
โ Letโs schedule a short meeting to catch up ==> https://calendly.com/mblcoach/chat-with-phil
โ
MBL Alumni โ
๐ "Remarkable revenue growth and career advancement."
A. Fasan, MSEE, MBA, MBL, VP Sales CEVA Inc., CA
๐ "Getting your MBL is the best investment you could ever make!"
J. Moretti, CRO Fictiv / Board Member / Angel, TX
๐ โApplying the MBL principles has changed my life, professionally and personally.โ
K. Kaminski, MBL, Global Marketing Exec., Amplitude, CA
๐ "Master of Business Leadership program is invaluable in helping achieve personal and corporate success. The results have been simply amazing."
M. Al Mohsin, MBA, MBL, GM, Alshifa Medical Products Co., Saudi Arabia
โ
Specialties Include โ
Emotional Intelligence, Higher Consciousness & Inspirational Leadership
Contacts:
Philโs Profile
linkedin.com/in/philipjpjohnson
Website
linktr.ee/PhilJohnson (Company Website)
Twitter
PhilJohnson_MBL
Welcome and thank you for checking in at The Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Kylie Sinclair; Change Republic Co-Founder. Lifelong learner, tech passionate, and a fellow podcaster as well.
Through Change Republic, Kylie, together with her business partner Emily Walker have created a dedicated platform for Learning & Development teams to connect with freelance experts and enable more people to thrive in the digital age and as we navigate the gig economy.
I am grateful to have Kylie sharing her L&D and change thoughts with me today.
Topics include:
- The positive Change Experience
- Change Republic Platform
- What the current Australian market looks for in an L&D specialist.
- The key change capability an organisation needs to consider developing.
- How Google responded to the remote learning needs.
- 3D Learning Experience
- L&D capabilities for the next 5 years
- What we can learn from social media to enhance the learning experience
- The fight for attention
- Pitch your capabilities in creative ways
And much more
About Kylie (In her own words)
Change Republic Co-Founder. Lifelong learner, tech passionate, podcaster at learning to thrive, resilience found by the ocean. I love being a part of creating great learning experiences that help businesses and the people in them flourish.
Emily and I also believe the gig economy is in full swing and contract/project work will continue to grow, but with this can also come uncertainty as job risk increases. We believe that if we can provide a dedicated platform for L&D teams to connect with freelance experts it will enable more people to thrive in the digital age and as we navigate the gig economy.
I am making a conscious choice to live life on my own terms. My dream scenario would be to create highly skilled and well paid jobs in our home towns, jobs that don't exist today. We would love to enrich the regional communities that have given us so much.
Beyond that I would like our business to evolve into a global learning community with great work is at its heart. My dream is that we can be a part of learning becoming a full multimedia experience, I call it gorgeous learning. I would love our community to be a source of inspiration for learning creators. A place where both the people and the work they do inspires others to create new and fabulous ways to engage learners.
๐๐๐ฉ ๐๐ฃ ๐ฉ๐ค๐ช๐๐:
linkedin.com/in/kyliesinclair
Website
changerepublic.co (Company Website)
kylie@changerepublic.com.au
Twitter
kylesmcbride
Hi everyone,
Welcome and thank you for checking in at The Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
Today, my guest is Gaurav Gupta; an international author, speaker and a change strategist. In this podcast, Gaurav and I discuss some key topics from the recent book Change where Gaurav has coauthored writing with John Kotter.
At Kotter International, Gaurav combines his global experience of a career in strategy execution, with current research on the emerging science of change, to help companies mobilize their people in pursuit of transformational change.
I am grateful to have Gaurav sharing his thoughts with me today.
Topics Discussed:
- Definition of uncertainty
- World Uncertainty Index
- How to Activate the Thrive Channel
- Kotter's 4 Pillars of effective organisational change
- Kotter's dual operating system
- From disruption to adoption
- why do we adopt some changes ?
- Change management is more of a capability than a stand alone workstream.
And much more.
About Gaurav
Gaurav is a strategy and change execution professional who combines data-driven, analytical approaches with deep expertise in change leadership to advise businesses across industries on successful implementation of their most important strategic and operational initiatives. He is passionate about continued learning with an intense curiosity to explore and deconstruct complexity and uncertainty
Gaurav is the co-founder of Ka Partners and an affiliate at Kotter International. At Ka Partners, he helps fast-growing companies successfully navigate growth and change. Through the โadaptive organizationโ framework, Ka Partners enables companies to be agile and robust, encourage creativity and consistency, operate with autonomy and alignment, and move with speed and purpose.
At Kotter, he combines his global experience of a career in strategy execution, with current research on the emerging science of change, to help companies mobilize their people in pursuit of transformational change.
Contact
linkedin.com/in/gauravguptadc
kotterinternational.com (Company Website)
kapartners.co (Company Website)
medictomedic.us (Company Website)
gaugupta@gmail.com
Welcome and thank you for checking in at The Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Patrick Link; The Editor and co-author of the Amazon bestseller The Design Thinking Playbook.
A professor and co-founder of the Trihow framework, Patrick is a wealth of practical knowledge and thought leadership in the area of Design Thinking.
I am grateful to have Patrick sharing his knowledge and insight with me today.
Topics include:
ยท What is Design Thinking?
ยท HIPO vs VOC
ยท Good testing does not cost much
ยท Small, big and wicked problems
ยท Start small but start
ยท Change practitionersโ seat at the table
ยท How to make change tangible
ยท Tear down the silos
and much more...
About Patrick (In His Own Words)
Editor of the two Amazon bestsellers "The Design Thinking Playbook" and "The Design Thinking Toolbook". Both books are available in German and many other languages.
Design Thinking is very well known, and many tools and templates are available, see. e.g. www.dt-toolbook.com/tools or www.leancanvas.ch
However, there is a gap between Design Thinking and agile development. Which are the key tools in this gap, often called "Lean Start-up"? I am looking for an exchange about this gap.
Before Covid-19 all the workshops where analog, during the Corona crisis, all the workshops needed to be done digitally. Analog workshops are not always possible. Digital workshops are not always working. How will the future normality look like? How can we do hybrid workshops?
The hybrid world of Trihow combines ease of use and haptics from the sensory, analog world with the editability and reusability of the efficient digital world.
If you are interested in offering a Bachelor or master thesis in the area of Business Engineering, in particular in product management, innovation or hybrid spaces, please contact me.
Contact
linkedin.com/in/patrick-link-
Website
hslu.ch/smart-up (Company Website)
leancanvas.ch (Personal Website)
trihow.com/ (Company Website)
patrick.link@hslu.ch
Welcome and thank you for checking in at The Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Simon Banks; An international Keynote Speaker on creativity, innovation & design.
With over 2 decades in the field, Simon discusses the power of visual communication as a key pillar to help communicate and simplify change in the workplace.
I am grateful to have Simon sharing his knowledge and insight with me today.
Topics include:
- Primary and secondary memory
- Re imagining communication
- Make it interesting
- Make it human
- The power of a visual story
- The 4 faces of change
- Visualisation tools to use
- How to experiment quickly
and much more...
About Simon (In his own words)
I am an Author, Podcaster & International Keynote Speaker on creativity, innovation & design & recovering artist.
I work with large organisations & teams to innovate & design great solutions to big problems.
How? Through embracing modern ways of working reigniting the essential 21st-century skills of imagination, creativity, fresh thinking & curiosity.
I use my creative background across all my work including co-designing strategies, rapidly bringing ideas to life, helping organisations simplify complex problems & communicate ideas
& stories in a way people can connect with.
Creativity; our ability to connect the dots in different ways & think differently has NEVER been more needed. Our ability to imagine new ideas & design new solutions at pace is at the heart of navigating the most curious landscape we are in.
The great news is that this is what humans are designed to do.
Contact
LinkedIn
linkedin.com/in/simonbanksvisualfunk
Websites
simonbanks.com.au (Simon Banks: My personal site)
visualfunk.com.au (VisualFunk)
occupationalphilosohers.com (My Podcast site )
Email
simon@simonbanks.com.au
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Joanne Rinaldi; The Director of Service delivery at PROSCI ANZ.
Backed up by extensive change management experience, Joanne is a passionate professional who is focused on uplifting change capabilities for teams and organisations in Australia and New Zealand.
I am grateful to have Joanne sharing the PROSCI Model with me today.
Topics discussed
The PROSCI model and history
The introduction of a new PROSCI application
How to career change into change management
The PROSCI certification
The PROSCI tools
And much more
About Joanne (In her own words)
Specialties: Lead a portfolio of client strategic advisory services, program change lead in digital transformation, global technology refresh program, international merger & acquisition, innovation and design, multiple operational & culture change initiatives and projects.
Leading a team of professional business consultants, developing and facilitating leadership programs, operational frameworks, support models and building organisational change capability.
It takes preparation, crafted planning and timed execution in managing and leading employees through change. Confidence is about having the skills, competency and knowledge to make the journey from current state to desired state. It's the shift to a Growth mindset and organisational agility from โcanโtโ to โcanโ.
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Antonio Nieto-Rodriguez : Antonio is a global champion of project management and author of the "Harvard Business Review Project Management Handbook" which was released late 2021.
As well as discussing his book, Anotnio argues that we are living in a project economy and Projects are the lingua franca of the business and personal worlds from the C-suite to managing your careers.
I am grateful to have Antonio sharing his thoughts on re-imagining project management.
Topics include :
- Project Managers need to do 80% of their current practices differently.
- How to prepare people for the current project economy
- Project Portfolio management
- Projects are permanent and operations are temporary
- From COO to Chief Projects / Transformation Officer
- The gig economy within an organisation
- Output trumps input
- The battle amongst PM, Agile PM, CM, etc.
- The pandemic taught us to be good at prioritisation
and much more.
About Antonio (in his own words)
Antonio Nieto-Rodriguez is the global champion of project management and author of the "Harvard Business Review Project Management Handbook" (HBR 2021) and HBR magazine's featured article "The Project Economy Has Arrived" (Nov 2021), which argues that Projects are the lingua franca of the business and personal worlds from the C-suite to managing your careers.
Antonioโs research and global impact in modern management has been recognized by Thinkers50 with the prestigious award โIdeas into Practiceโ and is ranked #17 in the global gurus Top 30 list. He is part of Marshall Goldsmith 100 coaches.
He was the global Chairman of the Project Management Institute in 2016 and has been recognized as a Fellow of PMI for his contribution to the project management profession. He led the creation of the Brightline Initiative, founded of Projects & Co, and co-founded the Strategy Implementation Institute. Antonio is also the author of โLead Successful Projectsโ (Penguin, 2019), โThe Project Revolutionโ (LID, 2019). and โThe Focused Organizationโ (Taylor&Francis, 2014), and has contributed to seven other books. A pioneer and leading authority in teaching and coaching senior executives the art and science of strategy execution and project management. Currently visiting professor at Duke CE, Instituto de Empresa, Solvay, Vlerick, Ecole des Ponts, and Skolkovo.
He is the Director of the Program Management Office at GlaxoSmithKline Vaccines. Previously he worked as Head of Project Portfolio Management at BNP Paribas Fortis. Prior he was Head of Post-Merger Integration at Fortis Bank, leading the acquisition of ABN AMBRO, the largest in financial service history. He also worked for ten years at PricewaterhouseCoopers, becoming the global lead practitioner for project and change management.
Contact Details
linkedin.com/in/antonionietorodriguez
Websites
- linkedin.com/groups?gid=2548095&trk=hb_side_g (Blog)
- antonionietorodriguez.com (Personal Website)
E antonio.nieto.rodriguez@gmail.com
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Dr Nadya Zhexembayeva, an International TEDx speaker, a scientist, an entrepreneur, and an author specializing in reinvention and resilience.
โThe queen of reinventionโ as dubbed by TEDx, Nadya delivered keynote talks to over 100,000 executives โ including four TEDx talks in Slovenia, Austria, Romania, and the USA.
I am grateful to have Nadya sharing her thoughts on sustaining digital transformation.
Topics Include:
- The urgency for digital transformation
- Building blocks for sustainable change maturity
- Change resilience
- Starter vs Completer
- Change execution capability
- Change as a process
- It won't slow down; get used to change
- The change manager seat at the C- Suite table
and much more...
About Nadya
In Ventures magazine calls her โThe Reinvention Guru.โ TEDx Navasink calls her โThe Queen of Reinvention.โ Dr. Nadya Zhexembayeva is a scientist, entrepreneur, and author specializing in resilience and reinvention.
As a consultant and an educator, Nadya helped such companies as Coca-Cola, IBM, Cisco, LโOreal Group, Danone, Kohler, Erste Bank, Henkel, Knauf Insulation, and Vienna Insurance Group reinvent their products, leadership practices, and business models to meet new market demands and prepare for incoming disruptions. Until 2016, she served as the Coca-Cola Chaired Professor of Sustainable Development at IEDC-Bled School of Management, an executive education center based in Slovenia, where she teaches courses in leadership, organizational behavior, strategy, change management, design thinking, and sustainability.
As a speaker, she delivered keynotes to more than 100,000 executives โ including four TEDx talks in Slovenia, Austria, Romania, and the USA.
Nadya is the author of a number of books, including โOverfished Ocean Strategy: Powering Up Innovation for a Resource-Deprived Worldโ, which was named Best Book of 2014 by Soundview Executive Book Summaries, and โEmbedded Sustainability: The Next Big Competitive Advantageโ, which was selected as one of the Best Sustainability Books of All Times by BookAuthority.
Nadyaโs latest book, โThe Chief Reinvention Officer Handbook: How to Thrive in Chaosโ is the a finalist in the American Book Fest Awards, the winner of the 2021 Axiom Business Books Awards, and the winner of the Kirkus Star, "one of the most coveted designations in the book industry, which marks books of exceptional merit."
Nadya earned her PhD in Organizational Behavior at the Weatherhead School of Management, Case Western Reserve University, USA, where she also served as an Associate Director at the Center for Business as an Agent of World Benefit, now Fowler Center for Sustainable Value, until 2008.
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Michael Brown, An award-winning author, a CEO, a wonderful human and so many other great things.
A respected international author of the Gold Award Winning book I Donโt Agree and a tenacious CEO who tries every day to live his values and deliver community value.
I am grateful to have Michael discussing his book with me today.
Topics discussed
The positive effect of disagreement
The continuous battle between competing and collaborating
The pride diet
Behaviour Switches
The attribution bias
Values before skills
The pyramid of choice
Disagreement as an agent for change
Michaelโs ongoing to disagree authentically
And much more
About Michael (In his own words)
TENACIOUS, CREATIVE, OPTIMISTIC, ENTREPRENEURIAL, KIND.
These are the qualities I most admire in others.
Iโve tried to cultivate them in myself. Iโve not always lived up to them, but I remain aspirational. For me, itโs these qualities that come in most handy when you set out to achieve a dream. Which is useful; because having a vision and finding a way to make it happen is what excites me most. When I was (much) younger I was in a band. We had the usual big ambitions.
ButโฆI raised a bit of money from local businesses, started an indie record label and signed my band to it. That action eventually led to me securing not one, but two, major recording contracts during my twenties. While I have amazing memories of a time spent largely on the road, ultimately, we never sold enough music to maintain a major label deal โ even though I was a sticker in Smash Hits (my mum still has it on her toilet door) and in an era before Spotify, the tunes we wrote were frequent visitors to the airwaves.
In the death of that dream I learned a valuable lesson;
Creativity without the entrepreneurship, tenacity and sheer optimism to bring whatever you create to an audience is wasteful.
Tenacity is crucial. In life and business, many people have the power to say NO. Getting to a YES requires a wider consultation with a larger constituency of people. That usually means โyesโ decisions happen less often. If you wanted to fly a hot air balloon through the raised drawer bridges of Tower Bridge as I have, or kickstart the worldโs first mental health drop-in centre inside a soup kitchen, you have to have to keep communicating and collaborating; to keep asking the questions that will get you a big fat YES. This is the quality that I hope to contribute to an endeavour.
Iโd like to think Iโve now honed my entrepreneurial instincts to a point where theyโre proven โ Iโve been a long-term managing director of an award-winning, high growth advertising agency and founded another creative business that is now an international organisation of renown โ weโve won an agency of the year accolade 6 times in 8 years.
As for optimism โ well, in any mission you embark on, you need to believe the horizon is bathed in sunshine, or why head there at all?
And kindness? I sometimes fall short.
BUT...Iโm a homelessness charity trustee and a soup kitchen volunteer. I believe in equality of opportunity. I sit on our LGBTQ+ steering committee and Iโm an activist. Iโm a working-class kid from Grimsby who has needed a break a few times in
Contact
LinkedIn
Blog
Welcome and thank you for checking in at the Inner Game of Change podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Melanie Franklin; An international change consultant and a co-chair of the UK Change Management Institute.
A respected international author of textbooks and articles on change and founder of the Continuous Change Community, Melanie is a wealth of change practice knowledge and has led transformational change practice for over twenty years.
I am grateful to have Melanie sharing her thoughts and knowledge with me today.
Topics discussed
- Importance of a change practice training
- Purist vs Latitudinarian application
- Complimentary skills for an effective change practitioner
- Attitudes that underpin change plans
- External vs Internal change practitioners
- Importance of continuous learning
- The change practitionerโs role in the next 5 years
And much more
About Melanie (In her own words)
I take a very practical approach to change, programme and project management with priority on the realisation of planned benefits, working closely with my clients to ensure that the desire to implement best practice does not result in bureaucracy for its own sake.
Each solution that I propose is based on sound practical advice and experience with guidance on how it is likely to be received by staff, how resistance to change can be overcome and how stakeholders can be engaged from the outset.
It is stated I have a reputation for delivering complex information with humour and passion. Drawing on my wealth of practical experience to illustrate concepts, I engage my audience in lively debates on advantages and disadvantages of each approach.
Change Management - building capability for managing change through knowledge transfer and the creation of change management frameworks (methodology; toolkit; training package for new change teams) that offer simple and intuitive models for managing change
Agile Project Management - creating best practice methodologies, delivering training courses and facilitating workshops to build capability in project, programme and portfolio management.
Contact
To access more resources about change management, connect with Melanie on LinkedIn https://www.linkedin.com/in/melaniefranklin1/
Welcome and thank you for checking in at the Inner Game of Change podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is Joanne Rinaldi; The Director of Service delivery at PROSCI ANZ.
Backed up by extensive change management experience, Joanne is a passionate professional who is focused on uplifting change capabilities for teams and organisations in Australia and New Zealand.
I am grateful to have Joanne sharing her knowledge and insight with me today.
Topics discussed
ADKAR model
Change resistance within the ADKAR
The most important step in ADKAR
The role of the sponsor.
PROSCI research insight on ADKAR
The importance of validation
And much more
About Joanne (In her own words)
Specialties: Lead a portfolio of client strategic advisory services, program change lead in digital transformation, global technology refresh program, international merger & acquisition, innovation and design, multiple operational & culture change initiatives and projects.
Leading a team of professional business consultants, developing and facilitating leadership programs, operational frameworks, support models and building organisational change capability.
It takes preparation, crafted planning and timed execution in managing and leading employees through change. Confidence is about having the skills, competency and knowledge to make the journey from current state to desired state. It's the shift to a Growth mindset and organisational agility from โcanโtโ to โcanโ.
Contact
https://www.linkedin.com/in/joanne-rinaldi-67b85012/#
Welcome and thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change in the workplace.
My guest today is author, speaker and applied behavioural scientist Rory Gallagher .
Rory is the co-author of the book โThink Small: The surprisingly simple ways to reach big goalsโ .
Leading the Behavioural Insights teams in Australia and Asia Pacific, Rory is a thought leader and advocate for delivering social impact through applied behavioral science, and scaling what works.
I am grateful to have Rory sharing his passion, thoughts and some of his works with me today.
Topics include:
- Behavioural Science
- EAST framework
- Types of nudges
- Power of small steps and self nudge
- Find the bright lines
- Different ways to apply Nudges in change management.
About Rory (in his own words)
I lead The Behavioural Insights Team's work across Australia and the Asia-Pacific, overseeing our offices in Sydney, Wellington and Singapore. I have been with BIT since it was established in 2010, and have overseen hundreds of behavioural projects in the public, private and non-government sectors, in areas ranging from employment to education, and housing to health care.
I am passionate about delivering social impact through applied behavioural science, building thriving teams and scaling what works.
I am the co-author of โThink Small: The surprisingly simple ways to reach big goalsโ (2017).
Contact
LinkedIn
https://www.linkedin.com/in/rory-gallagher-618874194/#
Thank you for checking in at the Inner Game of Change Podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change adoption including communication, leadership, training, change practice, process design, change capability and much more.ย
My guest today is author, creativity consultant, and artist Noah Scalin.ย
Noah is an advocate for the power of creativity during uncertain times to help solve business current problems and manage change.ย
I am grateful to have Noah sharing his passion and thoughts with me today.ย
About Noah (in his own words)
Because creativity is a practice not a talent, I believe everyone has the ability to develop it. As an Artist, Author and Innovation Consultant, I have been all over the world teaching creative practice through talks, workshops and public art projects.
Contact
https://www.linkedin.com/in/noahscalin/
https://www.anotherlimitedrebellion.com/
https://www.noahscalin.com/
Thank you for checking in at the Inner Game of Change podcast where we focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
My guest today is Amanda Lamont; a disaster resilience and emergency management strategist.
Amanda is a passionate advocate around the topic of resilience and more importantly how to find it in us in the face of big changes and disasters.
I am grateful to have Amanda sharing her thoughts with me today.
About Amanda (In her own words)I have over 20 years experience in Australia and globally in the humanitarian, NGO, community development, disaster resilience and emergency management, corporate, legal and private sectors. My expertise is in:
โข Strategic planning and strategy implementation
โข Stakeholder engagement and partnerships
โข Leadership and management
โข Disaster management
โข International humanitarian affairs
โข Capability building, training, coaching & mentoring
โข Business development
โข Policy & research
โข Public relations, public speaking, media liaison and communications
I am a creative, innovative thinker with considerable global experience in a variety of different legal, business, social and cultural forums. I am most at home when I am making connections and working with others to come up with innovative and ethical solutions to help others.
As a qualified lawyer with international humanitarian experience, I am passionate about social justice. I am committed to making the world a better place and I believe in addressing underlying systemic issues to bring about long-term sustainable improvements in peopleโs lives.
Contact Amanda
linkedin.com/in/amandalamont
amanda@amandalamont.com
Thank you for checking in at the Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
My guest today is the award-winning author Kate Christiansen to chat about her book The Thrive Cycle.
Kate is a global adaptive performance specialist who shows people and organisations how to harness the opportunity of disruptive change.
About Kate (In her own words)
I'm an adaptive performance specialist who shows people and organisations how to harness the opportunity of disruption. I work with progressive leaders in high-change environments, who are under increasing pressure to deliver results but strategy, delivery, change or team engagement challenges are getting in the way.
๐๐ฅ๐ข๐๐ง๐ญ๐ฌ ๐๐จ๐ฆ๐ ๐ญ๐จ ๐ฆ๐ ๐ฐ๐ก๐๐ง ๐ญ๐ก๐๐ฒ ๐ง๐๐๐:
โข a more ๐๐ฅ๐ข๐ ๐ง๐๐ ๐๐ง๐ ๐๐๐๐ฉ๐ญ๐ข๐ฏ๐๐ฅ๐ฒ ๐ซ๐๐ฌ๐ข๐ฅ๐ข๐๐ง๐ญ ๐ญ๐๐๐ฆ that bounces back from adversity
โข to map out ๐ ๐ง๐๐ฐ ๐ฉ๐๐ญ๐ก ๐ญ๐ก๐ซ๐จ๐ฎ๐ ๐ก ๐ฎ๐ง๐ค๐ง๐จ๐ฐ๐ง ๐ญ๐๐ซ๐ซ๐๐ข๐ง and they want the right people ready, focused and willing to build it on the other side
โข to achieve challenging, mission-critical ๐จ๐ฎ๐ญ๐๐จ๐ฆ๐๐ฌ ๐๐๐ฌ๐ญ๐๐ซ and at a ๐ฅ๐จ๐ฐ๐๐ซ ๐๐ข๐ง๐๐ง๐๐ข๐๐ฅ and ๐ก๐ฎ๐ฆ๐๐ง ๐๐จ๐ฌ๐ญ
My clients can expect an approach that is ๐ฎ๐ง๐๐จ๐ง๐ฏ๐๐ง๐ญ๐ข๐จ๐ง๐๐ฅ, ๐๐ง๐๐ซ๐ ๐ข๐ฌ๐ข๐ง๐ and ๐ก๐จ๐ฅ๐ข๐ฌ๐ญ๐ข๐. Best of all, it's one they can ๐ญ๐ซ๐ฎ๐ฌ๐ญ to deliver the outcome they need.
With 25-years leading thousands of people through uncertain and rocky terrain, I create safe and structured conversations so teams can take braver steps, tackle bigger questions and achieve better results together.
What ๐๐ฅ๐ข๐๐ง๐ญ๐ฌ ๐ฌ๐๐ฒ:
"๐พ๐๐ก๐ ๐ก๐๐๐๐ ๐กโ๐๐ก ๐ ๐๐๐๐๐๐๐๐ฆ ๐๐๐ ๐ข๐๐๐๐ข๐๐ก๐๐๐๐ ๐โ๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐ ๐๐ก ๐๐๐ก๐ ๐๐๐๐ก๐ . ๐ผ๐ก'๐ ๐๐๐๐ ๐๐๐ก๐๐๐ ๐กโ๐ ๐๐๐๐โ๐๐๐ก ๐๐๐ ๐๐๐ก๐ ๐๐ก ๐ ๐ก๐๐๐"
"๐ผ๐ ๐๐ข๐ ๐ก ๐ ๐๐๐ค ๐๐๐ฆ๐ , ๐พ๐๐ก๐ ๐ ๐๐ฃ๐๐ ๐ข๐ 6-๐๐๐๐กโ๐ ๐ค๐๐๐"
"๐พ๐๐ก๐ ๐ ๐ก๐๐๐๐๐ ๐ ๐๐๐๐ข๐ก๐๐๐ข๐ ๐๐๐๐๐๐๐ ๐๐๐ก๐ค๐๐๐ ๐ ๐๐๐๐๐๐ ๐คโ๐ โ๐๐ ๐๐ฅ๐๐๐๐ก๐๐ ๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐ก๐ฆ, ๐คโ๐๐๐ ๐ ๐ก๐๐๐ ๐๐๐๐๐ ๐๐๐๐๐ข๐ ๐๐ฃ๐ ๐๐๐ โ๐ข๐๐๐๐ ๐๐ ๐กโ๐ ๐ค๐๐ฆ ๐ โ๐ ๐๐๐๐๐๐ก๐๐ "
"๐พ๐๐ก๐'๐ ๐๐๐๐๐๐๐โ ๐๐ ๐ก๐๐ข๐๐ฆ ๐ข๐๐๐๐ข๐. ๐ป๐๐ ๐๐๐๐๐๐ฆ ๐๐ ๐๐๐๐ง๐๐๐. ๐โ๐'๐ ๐๐๐๐ ๐ ๐๐๐๐๐กโ ๐๐ ๐๐๐๐ โ ๐๐๐"
Contact kate
www.katechristiansen.com.au
kate@katechristiansen.com.au
Thank you for checking in at The Inner Game of Change podcast where I focus on exploring the multi layers of managing organisational change.
My guests cover a diverse number of critical topics to enable effective and sustainable change adoption including communication, leadership, training, change impact, process design, change capability and much more.
In this podcast, I am joined by the global developmental psychologist and systemic change leader Joan Lurie to chat about how we can use her proprietary Orgonomicsโข methodology to drive complex change.
About Joan "in her own words"
โI am the CEO of Orgonomix, a company I founded in 2008 to assist leaders and organisations to transform themselves and to function at their growing edge. My work integrates strategy, systems thinking, complexity, social construction and adult development theory.
I work with boards, executives and leadership teams to help them rewire their thinking to be more systemic, and to design and lead complex adaptive and second-order change in their organisations. With over 20 years of practice and experience, I have taken up both internal corporate as well as consulting roles, helping companies achieve turnaround results - emerging new cultures, operating models and different organisational systems, whilst simultaneously building their adaptive capacity.
Through this practice and experimentation, I have developed Orgonomicsโข - a proprietary methodology which provides a โmapโ for leaders to navigate the emerging complexity we face in the new economic landscape.
Referred to as ground-breaking, Orgonomicsโข enables leaders to fundamentally transform their ways of seeing and knowing; reframe their assumptions and mental maps and repattern their organisational systems for new ways of relating and operating, to achieve higher order functioning and performance.
As a developmental psychologist and systemic change leader my core purpose is to ensure that leaders and organisations are able to continuously develop, adapt and grow to be fit for and thrive in our complex, ambiguous, uncertain and volatile context. Functioning at our growing edge and developing our adaptive muscle used to be a โnice to have', but it has now become our individual and organisational imperative; we have to accelerate it for the good of our whole ecology.
Contact
LinkedIn
Joan Lurie
Website
www.orgonomix.com.au
Thank you for checking in at the Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change effectively.
My guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
Today, I am joined by the global change management consultant Euan Wu to chat about change portfolio management and the role of data in enabling better change adoption and experience.
Euan is the founder of Change Compass which is a digital tool that helps businesses drive transformation success and balance business performance through a single view of change.
About Euan
Business transformation & change leader who is passionate about driving sustainable organisational changes. His belief is that the key to successfully drive business transformations is to intersect the work of strategy, operations, project management, human resources and organisational development through a series of structured work steps. The methodology he practices leverages from the best practices of most admired Fortune 100 companies in leading change, gained through his international experience.
In driving change, Euan builds leadership and operations capabilities. In designing change, he focuses on analyzing the customer and employee experience. In implementing change, he builds collaborative networks within the organization to work toward the business objectives.
International experience: Unites States, Brazil, United Kingdom, Hong Kong, China, Singapore, Japan, Malaysia, Philippines, Indonesia, Taiwan, Korea, Vietnam, India, Australia & New Zealand@
Contacts
https://www.linkedin.com/in/euanwu/
Change Compass
https://thechangecompass.com/
Change Compass has a proven, best-in-class enterprise change management tool to help managers to track and manage multiple changes across the company or across a large division. Through having 'one integrated view of change' from a data, operating rhythm and capability perspectives companies are therefore more able to get ready for change and manoeuvre around delivery and benefit realization risks. An independent benchmarking specialist has acknowledged this system to be the most mature they have seen globally.
Hi everyone
Thank you for checking in at the Inner Game of Change Podcastย where I focus on exploring the multi layers of managing organisational change effectively.
My guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.ย
Today, I am joined by the global change leadership expert Dr. Jen Frahm to chat about her book Change. Leader
In this book, Jen takes us through 33 leadership areas for any change leader to reflect and act on toย lead better.ย
Each chapter has a series of Change actions to help measure progress.ย
Written in a conversational style, Jen's book offers pragmatic guidance and things you can do to be a better change leader.
Contact Jen
https://drjenfrahm.com/
Get the book
https://drjenfrahm.com/change-leader/
LinkedIn
https://www.linkedin.com/in/jenniferfrahmย
Hi everyone
Welcome to the Inner Game of Change Podcast Where we focus on exploring the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
Today, my guest is Jason Little to chat about his book Lean Change Management and other topics too.
Jason is the founder of Lean Change organisation. I find Jason to be a passionate and authentic thought leader in the arena of Lean and Agile change with decades of experience and practice.
In this podcast, Jason will share his views on managing agile and lean change, as well as practical approaches underpinned by true stories.
About Jason
Chief Product Nerd at Spero Careers Canada, Author of Lean Change Management, Change Agility and Agile Transformation, Founder of the Modern Change Community, Spark the Change Toronto.
Contacts
www.leanchange.org
Topics include:
-
Lean Change Management
-
Change resistance
-
Minimal Viable Change (MVC)
-
Change vs Transformation
-
Cost and value vs level of disruption
-
Episodic training
-
The importance of experimentation.
-
The future of Digital transformation
And much more.
Welcome to the Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.
Today, I am joined by Lena Ross to chat about her book Change Management : The Essentials and other topics too.
Lenaโs work draws on the latest thinking in change management from areas such as design thinking, digital transformation, hardwired human behaviour and agile practice.
In this podcast, Lena shares her thoughts and tips from her playbook which is designed for new and experienced practitioners.
I am grateful to have Lena chatting to us today.
Topics include:
- Human Centered Design thinking
- Agile change management
- Digital transformation
- The evolution of the change practitioner role
- Behavioural economics
- Psychological safety
- Organisational change empathy
- Growth mindset for change practitioners
- The future of change practitioners
And much more.
Author of 'Hacking for Agile Change' & "Change Management The Essentials' -**Order now at lenaross.com.au
Contact Lenaemail: changehacks@lenaross.com.au
LinkedIn: https://au.linkedin.com/in/lenaross
website: www.lenaross.com.au
About Lena**
As an experienced change consultant with a reputation for valuable content creation and speaking at conferences and events, Lena has made a significant contribution to the change management profession. Since establishing her Melbourne-based consulting practice in 2016, #changehacks, Lena been invited to share her expertise as a guest blogger on thought leadership sites such as Lean Change Management and Future of Work Hub. Her work has taken her to numerous places and clients such as VMWare in Silicon Valley and the Kellogg School of Management at North Western University in Chicago. Lenaโs work draws on the latest thinking in change management from areas such as design thinking, digital, hardwired human behaviour and agile. Her experience is complemented by her Master of Business Administration (MBA) qualification, and she applies sound academic and business discipline to the development of practical and innovative solutions. In 2019, she co-founded the Agile Change Leadership Institute with Dr Jen Frahm to continue to build capability and confidence to lead change in fast-moving agile environments. Lenaโs first book Hacking for Agile Change was released in July 2017, followed by Change Management The Essentials published in February 2020. She also co-authored the Agile Change Playbook with Dr Jen Frahm in 2020. In 2021, she released her eBook Design Thinking Meets Change Management.
Welcome to the Inner Game of Change Podcastย where we focus on exploring the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.ย
Today, I am joined by Paul Gibbons to discuss his recently published book Impact (Volume 2 of the Leading Change in the digital age series).ย
A thought leader, prolific author and passionate speaker in the field of leading change, Paul shares the current trends, the emerging tools as well as the mindsets required to define the ever more evolving future of change management practice.ย
In this podcast and for the first time, Paul will share his upcoming venture to reshape the future of change management.
Check out Paul Gibbons on
https://paulgibbons.net/ย
LinkedInย
https://www.linkedin.com/in/paulggibbons/ย
Welcome to the Inner Game of Change Podcast where we focus on exploring the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable positive change including communication, leadership, training, change practice, process design, change capability and much more.
In this episode, my guest is Andrew Gerkens; a great and curious mind when it comes to organisational culture, development, strategy and capacity.
With an extensive experience in helping organisations build and sustain capability and performance, Andrew is a thought leader in Organisational Capacity to deliver, adapt, transform and grow.
Topics include:
-
Definition of an adaptive culture.
-
Organisational Capacity
-
Organisational Fitness for Change & Growth
-
Linking Strategy to Culture
-
Culture Evolution vs Culture Change
-
Practical example of a comprehensive framework,
-
and much more
Contacts for Andrew :
https://www.linkedin.com/in/andrewgerkens/
Twitter: @AndrewGerkens
Andrew curates content on adaptive leadership and cultures, and a range of related topics at https://www.scoop.it/u/andrew-gerkens
Additional Resources:
Adaptive Cultures:
https://www.linkedin.com/pulse/building-organisational-capacity-through-cultural-andrew-gerkens/
https://adaptivecultures.co/about/framework/
Adult Development:
https://www.linkedin.com/pulse/adult-development-growth-edge-andrew-gerkens/
Welcome to the Inner Game of Change Podcast!ย
Our focus here is to explore the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.ย
In this podcast, I am joined by Stewart Gillies to discuss how leadership, communication and continuous learning are key enablers for leading change.ย
Red Sky is a leadership development and communication consultancy. Since 2005, Red Sky has been assisting companies gain the most from their people by providing unique and memorable professional development experiences. Our clients gain tangible results through a highly practical and commercial approach.ย
For over 15 years, Stewart has been assisting companies gain the most from their people by providing unique and memorable professional development experiences.
To reach Stewart, check his bio on LinkedIn
https://www.linkedin.com/in/stewartgillies
Red Sky consultancy
https://www.redsky.com.au
info@redsky.com.auย
For more episodes, check our website
https://www.theinnergameofchange.com.auย
Welcome to the Inner Game of Change Podcastย
Our focus here is to explore the multi layers of managing organisational change effectively.
Our guests cover a diverse number of critical topics to enable change adoption including communication, leadership, training, change practice, process design, change capability and much more.ย
In this podcast, I am joined by Fabio Oliveira to discuss another lever for effective change; smart and intelligent process design to enable effective change adoption.ย
With extensive experience in process design and innovation, Fabio Oliveira is the Director of Innovation at Worksafe Victoria and is an expert mind when it comes to how critical process design is to successful organisational change.ย
To reach Fabio, check his bio on LinkedIn
https://www.linkedin.com/in/fabiosoliveira
For more episodes, check our website
https://www.theinnergameofchange.com.auย
Welcome to the Inner Game of Change podcastย
I am joined by Dr. Michael Canic to discuss his recently published book Ruthless Consistency; how committed leaders execute strategy, implement change and build organisations that win!
Dr. Michael Canic is the president of Making Strategy Happen consulting firm that helps committed leaders turn ambition into strategy and strategy into reality.ย
Michael will share his thoughts on many change enablers including :
1- Why many change initiatives fail,
2- It's all about execution,
3- You need to always overcommunicate,ย
4 - What people experience is far more important than anything you do
5 - "Constructive accountability",
6 - "Micro training,",
and much more.ย