Businesses that Care Podcast (formerly Mere Mortals Unite): Recent Episodes
Julie Ann Sullivan
Mere Mortals Unite provides skills and techniques so you can discover your superpowers. The result is an increase in success and joy in your life and the lives of those that surround you. You don’t have to be a celebrity to possess these superpowers, but you do have to find them. Mere Mortals will take you from ordinary to extraordinary, from mere mortal to super hero. Together we’ll find simple solutions that create big results. Let’s change the world one person at a time, starting with you!
This is it. 236 episodes and its now time to move in different directions and make an impact in different ways. It has been illuminating. Every person I have met and interviewed along the way has enriched my life forever. Each episode has a lesson, an action, or both, for you to utilize, sometimes with a few tweaks to ensure your success.
Hard to let go of, but I leave evergreen information for all of you to utilize as you move into the future…whatever that may look like. Thank you, Thank you.
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Daniel Ramsey is the founder and CEO of MyOutDesk, serving more than 5,000 clients with virtual assistants. Leading teams of remote workers has its own challenges. Working from home, even intermittently is growing with popularity. Daniel shares his expertise and vision he has learned from outsourcing a workforce. His key focus is on communication. Remote workers and the businesses they work for need that component to survive
For more information about MyOutDesk (MOD):
MyOutDesk Website
MOD on Twitter
MyOutDesk on YouTube
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Tristan White is the founder & CEO of The Physio Co, a unique healthcare business that has ranked as one of Australia’s 50 Best Places to Work for eleven consecutive years (2009-2019), along with being named one of the Best Workplaces in Asia from 2015-2018. No wonder I wanted him on my podcast. Tristan White understands the importance of core purpose and core values. He has grown it through necessity. Tristan has developed a program called, Culture is Everything Kickstarter. It is based on four key areas:
- Discover the core
- Document the future
-
Execute relentlessly
-
Show more love
For more information about Tristan and The Physio Co :
Tristan's Website
The Physio Co Website
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My guest is Tonille Miller, Global VP of Culture and Employee Experience at Startek. Tonille is passionate about improving the human experience at work while driving the optimal performance of people and organizations. This combination is a focus of the Businesses that Care podcast.
Startek is a customer engagement business process outsourcing company. Their goal is to deliver deeper relationships through better customer insights and interactions. Startek has three goals:
- Influence positive behavior
- Shape brand perceptions
- Create loyal advocates
As an organizational psychologist, Tonille Miller has spent the past 15 years as a consultant, executive coach and researcher. Her focus has been looking at what people need to be highly productive, engaged and flourishing. She believes, it is easier than you think. In this episode, Tonille shares how this is possible.
For more information about Tonille:
Tonille Miller's Website
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Tonille on LinkedIn
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Meridith Elliott Powell is an award-winning author, keynote speaker and business strategist. She worked her way up from an entry-level position to earn her seat at the C-Suite table. Meridith's philosophy of accountability is not micromanagement. Instead, she helps her clients shift their paradigm to use accountability to understand if processes are working or not.
Amazing that we were talking about this before we experienced the Coronavirus challenge. This episode is so relevant to the continued changes that our society and your business is going through.
To create accountability, you need cookies for the people who do what is expected and consequences for those who do not. For this to work, you need a set of behaviors and results and a way to track those as well.
Her website says it best; "Everything about today’s marketplace is different – your customers, competition, technology and employees. In a world that has changed so drastically, doesn’t it make sense you need a new approach to how you sell, how you lead, how you grow your organization?"
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Several years ago, I interviewed the CEO of Acceleration Partners (AP), Robert Glazer. They have grown exponentially since then. Friday Forward, Robert’s inspirational musings, has grown from 17k to over 120k. I wanted to take a look from the inside of this organization to see if what you hear is what is lived. So, in this episode I am talking with Dana Aigotti, who has been with the company for a year and a half.
We touch on AP’s interview process, onboarding, how the workforce is reviewed and what they call mindful transitions, which is their exit strategy.
It was a lot of fun and in the end Dana and I realized we both like real cheese with our nachos.
For more information about Dana Aigotti, Friday Forward and Acceleration Partners:
Dana on LInkedIn
Visit Acceleration Partners
Visit Friday Forward
Follow Acceleration Partners on Twitter
Listen to Robert Glazer's episode
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FranklinCovey is the world leader in helping organizations achieve results that require lasting changes in human behavior, often the most difficult challenge any organization faces. When accomplished, it is also the most durable competitive advantage.
Scott Miller is a 23-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Besides being a best-selling author, Scott authors a weekly leadership column for Inc.com.
On this episode, Scott shares the importance of creating a safe environment. At FranklinCovey, they believe in making a safe place for others to tell you the truth. He believes as a leader, you need to create a culture where those on our team can tell us the truth, offer us feedback, and seek guidance without fear. This is key for engagement, retention and where great ideas come from.
For more information about FranklinCovey and Scott Miller:
FranklinCovey Website
FranklinCovey on Twitter
Scott Miller on LinkedIn
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When I looked on Amazon to see how many books have been written on leadership, it said over 30,000. On top of that there are countless speakers, conferences and membership organizations that profess to have the answer to the best type of leadership. But do they really? Leadership, like culture is a never-ending journey. What type of information you need when you start a business is completely different from what you need when you get ready to exit. In this episode I talk about some of the basic underlying fundamentals of effective leadership. These sometimes get lost in the detail of changing environments, but they affect everyone, in any position, at any point in time.
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Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend. This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background. The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.
Laurie shares with us the 5 key attributes that create what common sense means to each of us:
- The environment you were raised
- What era you were born into
- The environment where you used to work
- Personality type
- Who you work next to today.
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Laurie’s previous episode
10 Cent Decision - Free Chapter
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In this episode I interview my guest, Tom Walter, Chief Culture Officer of Tasty Catering based out of Chicago. They produce over 10,000 events yearly. WOW! Tasty has been recognized as the Best Small Workplace in the US according to Forbes Magazine, Inc. Magazine, and the #1 Best Place to Work in Illinois. Tom is going to share with us the journey of Tasty’s millennial cultural revolt that happened over 13 years ago and the changes Tom and his leadership had to make. We might even get some information on the hedgehog concept and the Flywheel. Thanks, Tom for taking the time to share your expertise.
Here is Tasty Catering’s Core Values:
#1 always moral, ethical & legal
#2 treat all with respect
#3 quality in everything we do
#4 high service standards
#5 competitiveness: strong determination to be the best
#6 an enduring culture of individual discipline
#7 freedom & responsibility within the culture of individual discipline
For more information about Tasty Catering and Tom Walter:
Company Website
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Tasty Catering on Twitter
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Can an accounting firm actually be a fun place to work? Years ago I interviewed Bill Hagaman, CEO and Managing Partner of WithumSmith+Brown. Since I’m a recovering accountant, I was very intrigued to have Bill on the show. We don’t think of an accounting firm as a place where people have fun, but they have established a business culture that is enjoyable and growth-oriented.
Since including Bill in my book, I decided to revisit this culturally elite company and talk with one of their employees, Aaron Slaughter. Adam is a Senior Manager in Withum’s Washington, D.C. office. He specializes in providing top-notch assurance, auditing, tax, and accounting services to multiemployer benefit plans and labor organizations across the U.S.
This is an interesting conversation because not only does he work for Withum, but the office he is in is one they bought to expand their territory. Adam, therefore, had to move into the Withum Way. I found out, WithumSmith+Brown really does walk their talk.
As a refresher, here are the components of the Withum Way.
The Ten Elements of the Withum Way
- Think Client Centrically
- Possess a Vision for Growth
- Welcome Innovation and Change
- Maintain a Cooperative Attitude
- Demand Integrity
- Cultivate Open and Honest Relationships
- Embrace the Family Spirit
- Work hard/Play hard
- Give Back
- Live Life Passionately
Interview Links & Other Resources
Withum.com
The Withum Way
Breaking Stereotypes of Accountants (Video)
2016 State of the Firm (Video)
Follow Withum on Twitter
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Contrary to popular thought, gratitude does have a place inside of every workplace.
For more than a decade, researchers have been studying the effects of a positive mindset and its byproducts of increased productivity, creativity, and engagement.
Gratitude creates an optimistic way of thinking.
Are you aware that grateful people can have 10% fewer stress-related illnesses? That translates into lower absenteeism at work. Workers who feel well, work harder and smarter too. Individuals who find more to appreciate in their lives become better problem solvers and produce higher quality work. That’s how gratitude shows up in the bottom line of any business.
We humans have it backwards. You might think that success will drive your happiness, but we have discovered that it is just the opposite.
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Rhonda Spencer is the Chief People Officer at Barry Wehmiller. She oversees two critical teams that inspire personal growth of team members, cultivates leaders within its ten divisional companies, and foster Barry-Wehmiller’s dynamic people-first culture: Organizational Empowerment and Culture & People Development. The Organizational Empowerment Team is focused on furthering the company’s highly successful leadership development institute, Barry-Wehmiller University, its continuous improvement initiatives, Living Legacy of Leadership (L3), and numerous sales motivation programs. Culture & People Development directs wellbeing initiatives, safety initiatives, team member benefits and recruiting efforts.
For more information about Barry-Wehmiller (BW):
Barry-Wehmiller's Website
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Barry-Wehmiller on LinkedIn
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In this episode, I talk about the importance of flexibility. Being flexible is having the ability to adapt to new, different and changing environments. Since our world is constantly in flux, the skill of flexibility is mandatory for a successful and happy life. In today’s quickly changing world, the ability to think and act differently is essential. This can be applied to every aspect of your personal and professional life. To point out the necessity of this skill, let me ask you this. Have you ever had a day completely go according to what your plan was? Probably not. Most of you don’t live in isolation, so there are thousands of factors every day that can change your plans. Even a hermit in the woods relies on the weather and nature for their shelter and food supply.
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Rhonda Leeman Taylor is a native of Canada. She was one of the founding pioneers of woman’s Canadian hockey as it was being reborn in the 1980s. She is now involved in assisting companies with their marketing and recruiting with specialized software at Advos, the HR Marketers and Fuel 50.
This is a candid conversation about women in the workplace, women in sports and women in the boardroom. Rhonda shares some incredible stories that you might think come from the dark ages, but happened not that long ago. Her experience in women’s hockey gave her more power to counteract the disturbing treatment that she experienced. Her perseverance will help generations of women in the future.
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Check out Fuel 50
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It’s important to understand that no matter where you are on the organizational chart, at some time, even if not all the time, you ARE a leader that someone is looking to for guidance, approval and permission. That comes with some responsibilities, for instance, how do you empower those that ARE looking to you for guidance? The definition of empowerment means to promote the self-actualization or influence of someone. The best leaders are those that empower others to become what they can be, beyond even their own expectations. They can see what others don’t see in themselves.
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Gethin Nadin is the Director of Employee Wellbeing at Benefex. They believe that everyone deserves an exceptional experience at work, every day and they build workplace technology that makes this happen. They are the producer of OneHub which is an award-winning employee benefit, reward, recognition and communications platform. We are going to be talking with Gethin about how Benefex uses its own philosophies internally to create a superb workplace culture. That is where Gethin comes in.
Think about how great it would be to get communication that was directed to you and not have to filter through 100 emails that don’t pertain to you. Benefex knows its employees and speaks to their needs. In this way, your employee experience is raised along with productivity and loyalty.
Gethin is a psychology graduate who has been helping some of the world’s largest organizations to improve their employee experience and wellbeing for almost two decades. As a frequent writer and speaker on employee experience and employee wellbeing.
In 2018, Gethin published his first book - the 5 star rated Amazon HR bestseller, A World of Good: Lessons From Around the World in Improving the Employee Experience
We are going to be talking with Gethin about how Benefex uses its own philosophies internally to create a superb workplace culture.
For more information about Benefex and Gethin Nadin:
The Benefex Website
Benefex on Twitter
A World of Good on Twitter
Gethin on LInkedIn
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Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
The direct correlation between internal culture and customer experience is what we dig deep into on this episode. He imparts his knowledge about, Moments of truth, Moments of magic and his golden rule, “Do unto your employees as you would want done unto your customers.”
For more information about Shep:
Shep Hyken's Website
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Welcome to 2020. It is a new year and you are probably filled with personal and professional goals. Unfortunately, some research has shown that less than 25% of you will keep your personal resolutions past 30 days and only 8% of you will keep them over time. Of course, in business, this would spell disaster. But it is still a struggle, mainly because not enough time and thought is put into shaping business goals, planning for their execution and being open to change.
In this episode, I am going to help you look at three strategic necessities to have success in your new business goals, with an emphasis on internally growing your culture.
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Today I’m highlighting the importance of disengagement and how it can heighten your ability of resilience. This episode is not about you being disengaged from the work you do. On the contrary, the type of disengagement I’m going to talk about will actually raise your engagement in everything that you do. It may seem contradictory, but listen through and you’ll find that downtime creates more valuable work time. Disengagement is a way of detaching from something. And the something I want to discuss is the parts of life that may make you irritable, unhappy and frustrated.
In a world where more than 200 million emails are sent each day, it’s no wonder there seems to be no time to relax and disengage. You may think about work when you awaken or on your way to the office if you don’t work remotely. There are emails, meetings, and phone interruptions that further complicate ways in which you can be creative and productive. In fact, just talking about this makes me want to scream. It isn’t a coincidence that in May of 2019, burn-out was classified in the International Classification of Diseases as an occupational phenomenon. You may have convinced yourself before ever listening to this episode that it’s counter-intuitive that downtime is necessary to work and play at your highest level. But it isn’t.
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Allison Pickens, COO at Gainsight, is an internationally known thought leader on driving subscription revenue growth and scaling teams. As the Chief Operating Officer, Allison is focused on generating excellence in company-wide strategy and execution, as well as new corporate development opportunities and evangelism. Allison was named one of Fortune’s Most Powerful Women and a Top Customer Service Influencer. She studied at Yale and Stanford so we know she is wicked smart.
Allison built and scaled Gainsight’s post-sales functions, including a global team of more than 180 team members across Customer Success Management, Professional Services, Support, Customer Marketing, Value Consulting, and Customer Engineering. She also built Gainsight’s Corporate Development (M&A) function and is General Manager of Gainsight PX, an acquired business. Before that, she built Gainsight's Sales Development and Business Operations teams.
Gainsight understands that business success relies on customer success. Their business model is to help businesses connect with their customers and build deep relationships. They practice that in-house too. Their culture is built on humanity first. They focus on creating and codifying their company values where it can live in their business daily. They believe in leading by example and, if possible, finding the best fit for each employee, understanding that it may change over time. Instead of tossing talent, they appreciate their gifts and work with them to keep the relationship alive. Or, they help them find another place where they can flourish.
For more information about Allison and Gainsight:
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Raphael Crawford Marks is the founder and CEO of Bonusly. This program improves employee engagement and retention by providing a frictionless tool for employees to give meaningful praise and feedback. Chobani and Survey Monkey are just a few of the companies that think this is the path to take.
Raphael shares the importance of engagement being, timely, frequent, specific, aligned with company core values, and inclusive. It's not enough to tell people once a year that they are doing well. And, connecting the benefit to the company with praise makes it more meaningful and long-lasting. Engagement is strongest when company values are an integral piece of everything the company commits to. The inclusive piece is for those giving and receiving praise. In addition, we talk about the importance of purpose, progress and belonging.
At Bonusly, they live what they profess. They are very clear that culture is a continuous journey that can get better and better with an open mind to new ideas. In addition, the company provides assistance in the measurement of increases in engagement and productivity.
For more information about Raphael and Bonusly
Bonusly Website
Bonusly on Twitter
Raphael on LinkedIn
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Today I am thrilled to come to you and talk about one of my favorite topics, Communication.
You might have heard that communication is a soft skill. I always wonder how that can be. Without good communication skills, how can you collaborate with your colleagues, sell your product or service or learn new ideas? Communication is an essential skill. When someone calls it a soft skill I personally let them know that by calling it that it diminishes its significance. And that’s where we begin. You first need to see the importance of communication so you can give it the attention it deserves.
Communication is defined as a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. I am going to concentrate on word usage but don’t forget about your body language. It says a lot. Some people say up to 55% of the information we transmit is through our body language. Whether it is the choice of words we speak or how our face and body look, both of these aspects are often done on autopilot. That is where you can get into trouble. You need to THINK more about what you say and how you say it.
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Jonathan Keyser used to be ruthless in the cut throat business of real estate. He’s living proof that selfless service will transform a business to new successful heights.
His company, Keyser is the largest commercial real estate tenant representative firm in Arizona and one of the fastest growing in the country. Jonathan’s “selfless service” model resonates with corporations and individuals seeking a competitive edge to acquiring and maintaining clients.
Jonathan is a best-selling author of You Don’t Have to be Ruthless to Win: The Art of Badass Selfless Service. The book is about Jonathan’s journey and the success of changing your attitude and perspective. Jonathan is here to share his journey, mission, and “selfless service” model to empower each of us to succeed.
For more information about Jonathan:
Jonathan's Website
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Keyser Way on Facebook
Book: You Don't have to be Ruthless to Win
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Today my guest is Christopher O’Donnell, Senior VP of Product at HubSpot. HubSpot is a leader when it comes to inbound marketing and sales programs. Christopher was recently named one of the best product leaders of 2019.
HubSpot is a developer and marketer of software products for inbound marketing and sales. Its products and services aim to provide tools for social media marketing, content management, web analytics and search engine optimization.
Christopher shares how HubSpot manages and evolves their customer driven internal culture. When Christopher is not working, he is writing songs and playing guitar with his band, The Providers.
For more information about Christopher and HubSpot:
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HubSpot on LInkedIn
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What does it mean to you to be in a community?
Usually one aspect is that you have at least one common denominator. The most familiar is location, like the neighborhood you live in.
What if you thought about your workplace as a neighborhood?
Collaboration and Community create a sense of belonging. Humans have craved a sense of belonging ever since they lived in caves. Certainly, there are those who would rather be alone, but for the majority of us, there’s a comfort in being with others.
Working well with others and having the ability to collaborate, are skills you can learn and improve upon every day.
Being welcoming and willing are fundamental requirements for a well-functioning group.
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Although I would have had Scott McKain as a guest, just for his voice, he is a consummate speaker, thinker and author. Scott is a globally recognized authority on how organizations and professionals create distinction to attract and retain customers — and stand out in a hyper-competitive marketplace.
Scott talks about his four cornerstones of distinction:
- Clarity
- Creativity
- Communication
- Customer Experience Focus
Scott also shares his expertise on how to respect and support a company’s customer. Don’t forget your best customers are your workforce.
Scott McKain’s vast experience is a gift to you when you listen to this episode.
Scott’s recent book, ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction,” was recently named on Forbes.com as a TOP TEN BEST BUSINESS BOOK for 2018. The first edition of his book, “Create Distinction: What to Do When ‘Great’ Isn’t Good Enough to Grow Your Business” was named by thirty major newspapers (such as the Miami Herald) as one of the “ten best business books of the year.”
For more information about Scott:
Scott McKain Website
The Distinction Institute
Scott on Twitter
Scott on LinkedIn
Scott on Facebook
Free Trial of DISTINCTION NATION
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There just isn't enough celebration and recognition in our workplaces. We spend way too much time thinking about what went wrong or what we can do better. That’s important, but so is the other side. You might think about how someone did a good job, but individuals don’t usually take the time to express it. I think mainly because they just don’t think about it. Like every subject I have been talking about, to change that behavior isn’t difficult, but it does take commitment and repetition.
Everyone wants a paycheck, but people also want to be acknowledged and feel they are valued. The research shows that to be true. Did you know loneliness has grown in epic proportions in our world and according to the Cigna U.S. loneliness index, Americans are the loneliest? There are many reasons for loneliness, but feeling invisible is a pathway to isolation both physically and emotionally.
In the workplace, this is exasperated when companies don’t create an atmosphere for people to be recognized on a regular basis, not only by their leaders but by their peers. A celebration can be weaved into everyday practices.
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Karen Brown is CEO of Velocity Leadership Consulting. She is an expert in the field of high performance and personal leadership. Her mission is to work with leaders who are willing to conquer their limiting beliefs to grow themselves and their organizations. She talks about the importance of whether leaders cast a shadow or shed light on their workforce.
Her belief is that the “Why” for team members must align with the company vision and mission. Unfortunately, many team members don't know they're why, and/or leaders perceptions of their knowledge is incorrect. It is so important to have alignment. That is what Karen Brown's expertise is all about.
This episode is chock full of valuable insights to propel your business forward.
Find out how to be a successful human being.
For more information about Karen and Velocity Leadership Consulting:
Velocity Leadership Website
Contact Karen
Karen Brown on Twitter
Karen on LinkedIn
Velocity Leadership on InstagramBuy Unlimiting Your Beliefs
Report a Good/Bad Leader
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Now I have the opportunity to speak to you about one of my favorite topics, attitude. This is truly the one aspect of your life that you are entirely in control of. I highly suggest you utilize this personal power and accept it as a gift along with its responsibilities. Once you realize you have expansive personal power over your attitude, then your feelings, your reactions, even your daily routines become a personal choice. If you’ve been living, as many of us do, allowing the rest of the world to shape your attitude, it can be a tough habit to change. First, there’s acceptance of this pretty big superpower you have.
This may be your biggest hurdle. So, don’t worry about it, it means you’re human. It’s definitely going to take some time getting used to. Taking control of your attitude is a life long journey.
Here are some questions to help you change your attitude to your advantage. First of all, ask yourself whether you even pay attention to your attitude now. If you do, think about how your attitude affects your work performance. If you don’t pay attention to your attitude, ask yourself what benefits you would discover if you did. That is the way to find your own why. Why you might want to learn more about your own attitude and the behavior that follows, so you can take control of it more often. See the opportunities, the benefits and then move towards them.
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Today my guest is Todd Hopkins founder and CEO of Office Pride Commercial Cleaning Services. I pride myself on finding different industries to have on this podcast to prove the point that it doesn’t matter what kind of business you are in or what size company you have….culture makes a difference in your success.
Todd understands that the people working for him have a life outside of their work and so his lunch and learn sessions are done to help his employees grow professionally and personally. Dignity and respect are two key initiatives in their core values and he allows that to flourish by empowering his workforce to make decisions.
For more information about Todd and Office Pride:
Office Pride Website
Corporate Facebook
Office Pride on Twitter
Corporate on LinkedIn
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Paying attention and focus is a part of life that people in general don’t even think about. Parts of your life become so automatic you never think about taking the time to listen to and actually see your own words or thoughts or deeds. This automatic behavior can be very disruptive. In this episode I talk about the importance of paying attention and how to create a better habit of doing it.
For more information about Julie Ann:
Julie Ann on Twitter
Julie Ann on LinkedIn
Julie Ann on Facebook
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Today my guest is Tevis Trower, founder and CEO of Balance Integration (BI). She is truly a pioneer in the field of cultural transformation at work. Inspired by a deeper vision in which employees flourished at work, Trower humbly launched Balance Integration as a corporate yoga and mindfulness solution in 2002. She has expanded Balance’s services into a broad spectrum of modalities to optimize humanity in the workplace. She helps shape thinking around the impact of culture on employee behavior and performance, and continues to change the landscape of corporate culture globally.
At BI, their goal is to optimize humanity in the workplace. Tevis has an uncanny way of integrating mindset with executive performance.
Her teams are currently serving clients across the United States, Europe, Asia Pacific and Latin America.
For more information about Tevis and BI:
Balance Integration Website
Tevis on LinkedIn
Balance Integration on Facebook
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Julie Ann Sullivan here, your visionary leader for the day. Today I am going to share with you ideas about how being more accountable creates more success.
Imagine what it would be like to work in an environment where no one did what they said they would do? Maybe you’ve worked in a place like that. It’s pretty frustrating, right? Especially if you’re the responsible type.
Accountability is the willingness to accept responsibility for your actions. You might think that this idea of accountability only comes into play when someone else doesn’t follow through on their commitment to you, or the team, or the company. But what if you change your perspective and look at that word to be synonymous with responsibility. Then being accountable for outcomes gives you the opportunity to take credit for a job well done.
For more information about Julie Ann:
Julie Ann on Twitter
Julie Ann on LinkedIn
Julie Ann on Facebook
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My guest today is Michelle Hayward, CEO of Bluedog Design. Bluedog Design is a business consulting firm focused on building company purpose, integrated strategy and innovation.
The leadership team at Bluedog believes that they are in service to their employees and their culture. Their focus on their humans was a big reason I invited Michelle today. Here are four ways that Bluedog supports their humans.
- Curiosity U – funded learning programs because learning feels good!
- Parenting Support – Provide a guide and consultant to help with life’s everyday urgencies.
- Concierge – take away the pain of daily grinds like car washes, or dry-cleaning pickups and drop-offs
- Organization Navigation Tools – empower the individual to own their own growth journey by conquering known next steps in their progress
For more information about Michelle and Bluedog Design:
Bluedog Design Website
Bluedog on Twitter
Bluedog on Facebook
Michelle on LinkedIn
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I was actually proud of myself from stepping back and taking my own advice I have given to so many others…which is; when you are full up and feeling burnout is very close, take some time to breathe. If you miss what you were doing, go back, if you are relieved to have it behind you fill the void by taking another path. I recently wrote to a friend, in business you are going to have a lot of brilliant ideas. Some work, some don’t. Some fill you up with masses of Joy and then one day they don’t. They call that life. Get used to it. And here is the kicker, we can use that knowledge that we learn about ourselves to continue to be amazing instead of being stuck and falling into burnout.
For more information about Julie Ann:
Julie Ann on Twitter
Julie Ann on LinkedIn
Julie Ann on Facebook
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We haven’t fallen off the face of the earth. Coming back September 4, 2019
For more information about Julie Ann:
Julie Ann on Twitter
Julie Ann on LinkedIn
Julie Ann on Facebook
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Our guest today is Dr. Nido Qubein. Nido serves as the President of High Point University. He came to this country with $50 and all of his success has been a process of education, fortitude and generosity. My favorite quote of this episode is: when you train someone, you show them the how, when you educate someone you show them the why. When you train someone, you show them what to do, when you educate someone you show them how to be.
The factors that Nido uses at High Point University can be used in any business to build an amazing business culture. Hear what his “Wow” experience is really like.
For more information about Sheila:
High Point University Website
Nido's Website
Nido on Twitter
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On this episode, I speak with Phil Cohen, founder and CEO of Cohen Architectural Woodworking. His story is very different. His upbringing experience was filled with violence, suicide and drug and alcohol abuse. Eventually, it grabbed him in. His journey to turn his life around, several times, created his unusual hiring practices and the creation of specific expectations of his workforce. He has four D’s that can get you fired: drama, drugs, defects and dishonesty.
Phil’s story is very different, which is why I invited him to join us.
For more information about Phil:
Cohen Woodworking Website
Godly Inspirations
Company Facebook Page
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Leslie Tayne is the founder and managing director of the Tayne Law Group. They specialize in consumer and business financial debt related services. Her idea of an open workspace creates a special comradery among her workforce. She is very aware of the heartaches of her clients and how it affects her employees. Leslie’s empathy for her clients is a model for her workforce as well. But it’s puppies in the workplace that brought me to this organization today. She has found that the puppies give her employees a mental break. Leslie’s top priority is to create a culture where people want to come to work and do their best.
For more information about Leslie and her business:
Company Website
Tayne Law Group on Twitter
Leslie on LinkedIn
Company Facebook Page
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Lee Smith is the founder and CEO of SalesFuel. When doing research on the company and Lee, I was intrigued by his philosophy that every member of a company has an impact on sales. I couldn’t agree more. That enlightenment is essential for great leaders to succeed AND the power it has for every member of the workforce is amazing. Lee clearly understands to make any long-lasting changes in his workforce, it must start with himself. In this episode Lee touches on all four attributes that create a thriving business culture;
Listening
Open to New Ideas
Lifelong Learning
Safe Environment
For more information about SalesFuel:
Company Website
Follow on Twitter
Follow on LinkedIn
Follow on Instagram
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Shannon Adkins is a thought leader and CEO of this woman-owned, 100% employee-owned consulting company with a triple bottom line where people get to be themselves. After years of working for startups, tech companies, and in corporate America, getting her MBA, and starting a family, Shannon decided she wanted to work somewhere where she could be fully expressed as a mom, a volunteer, and a badass business woman. The changes she initiated led to revenue doubling in 24 months, new offerings, new clients in new industries, new teams and leaders. Shannon challenges herself to always ask “why,” and to make sure business solutions contribute to creating a world that works for everyone. Here is my favorite quote of Shannon’s, “That’s the thing about values. It’s not enough to believe in them, we have to take actions that support them every day.”
For more information about Future State:
Company Website
Future State on Twitter
Future State on LinkedIn
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My guest today is Jim Estill, owner and CEO of Danby Appliances. Jim’s has an intriguing program that I wanted to share with our audience because helping people get a new start in life is a gift. Jim philanthropic work most recently involved sponsoring 60 Syrian Refugee families. In 2018 Jim received the Order of Canada, which recognizes a lifetime of outstanding achievement, dedication to the community and service to the nation. Just the kind of person I want to have on my show. He partly attributes his success to understanding that he doesn’t always have the best solution and allowing people the ability to do the right thing.
For more information about Danby and Jim:
Danby's Website
Jim's Website for Video and Blog
Danby on Facebook
Jim on LinkedIn
Danby's on Instagram
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Michele McGough is the founder and CEO of Solutions4Networks(S4Nets). Her past experience made her realize that the employees in the company she formed 20 years ago, needed to be happy and feel fulfilled. She pays for her employee’s total health benefits, even a family and training is on her time and her dime. Collaboration is highly rated in her workplace where egos are left at the door.
For more information about Solutions4Networks and Michele:
Company Website
S4Nets on Twitter
S4Nets on Facebook
Michele on LinkedIn
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Brian Cristiano is the founder and CEO of Bold Worldwide, an ad agency which accelerates growth by telling a company’s story. Like many companies, Bold Worldwide has a standard set of core values. However, at Bold, these core values have been developed by leadership along with the employees. The result is a shared mindset and vision. This is a big reason I invited Brian today. Learn how Brian lost half his workforce to create a place where people want to be their best selves, including Brian.
For more information about Brian and Bold Worldwide:
Bold Worldwide Website
Brian & Bold on Twitter
Bold Worldwide on LinkedIn
Bold Worldwide on YouTube
Brian Talks about Success with Ed Mylett
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In November 2015, Australian brothers, James and Tristan Swanwick launched their sleep company, Swanwick Sleep and its blue light blocking glasses. James and Tristan wore the glasses the last hour before they wanted to sleep. The lens blocked the blue light and they got sleepier, quicker. They slept the entire night. They woke up refreshed with lots of energy
James Swanwick is an Australian-American investor, entrepreneur, speaker, former Sports Center anchor on ESPN, host of The James Swanwick Show podcast and the author of The 30 Day No Alcohol Challenge. Forbes listed James as one of 25 Professional Networking Experts to Watch.
It’s not really unique but their daily scrum, otherwise known as a daily huddle or stand up, has been the single most influential thing they have introduced to create an engaged workplace. Every day at 11am from Monday to Friday every member of their team gets on a video call and is encouraged to shout out one of their teammates for a job well done.
My guest today is Fanny Krivoy Founder/Chief Creative Officer of Analogous. The company is a mission-driven consultancy that uses inclusive design strategy to help teams build strong scalable connections with the broadest possible client base through their brands, digital products and experiences. Fanny believes in using the power of inclusive design to bring ideas that matter to life, whether it is to create a brand, design a product or build a team.
By making brands inclusive throughout the organization, you can ensure that everyone's contributions are considered and everyone feels appreciated. This type of company fosters an environment of innovation.
For more information about Studio Analogous:
Company Website
Studio Analogous on Twitter
Studio Analogous on Instagram
LinkedIn Connection
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Josh Levine is an educator, designer, and best-selling author, but above all, he is on a mission to help organizations design a culture advantage. Josh is on a mission to help organizations design a culture advantage. He helped create Culture LabX, which are global communities connecting like-minded individuals on the topic of the future of work. Josh talks about rituals and how he utilizes them to help organizations build not only a great culture but one that is sustaining.
Josh Levine’s new book, Great Mondays: How to Design a Company Culture Employees Love, presents the framework and tools business leaders need to understand, design, and manage their own culture.
For more information about Josh:
Great Mondays Website
Great Mondays on Twitter
Great Mondays on Instagram
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Our guest today is Brad Younggren, the Chief Medical Officer of 98point6, a company who delivers on-demand, text-based primary care. From the battlefield to innovative approaches in primary care, Brad brings decades of experience to this organization.
What is truly different about this organization is how they choose everyone in their company. Whether you are a software engineer or a physician the process is the same. Your functionality includes being a contributing member of the entire company.
Their unique practices include bringing all their physicians into the corporate headquarters on a regular basis. This allows discussions with the marketing team and the core developers so that everyone has a deep understanding of the company’s core values and how to live them.
For more information about Brad and 98point6:
98point6 Website
98point6 on Twitter
Brad on LinkedIn
98point6 on Instagram
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My guest today is Simone Morris. Bright, articulate and downright nice human, Simone is a thought leader in Diversity and Inclusion and is a coach for returning service members. We talk about how inclusive networking can expand your success and the growth of your business. Simone understands the difference between the diversity, the noun and inclusion, the verb.
Her new book is called Achievement Unlocked – Strategies to Set Goals and Manifest Them. As the title explains a goal is great, but manifesting them is better.
For more information about Simone:
Simone's Website
Simone on Facebook
Simone on LinkedIn
Simone on Instagram
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The Society for Human Resource Management (SHRM) is the world’s largest HR professional society, representing 300,000 members in more than 165 countries. For nearly seven decades, the Society has been the leading provider of resources serving the needs of HR professionals and advancing the practice of human resource management. That is a huge responsibility. Emily M. Dickens, SHRM’s Chief of Staff shares their Guiding Principles with us and a peek into the future of SHRM.
SHRM Guiding Principles:
- Bold Purpose
- Excellence & Accountability
- Flexibility & Agility
- Smart & Curious
- Collaborative Openness
For more information about Emily & SHRM:
SHRM's Website
SHRM on Twitter
Emily on LinkedIn
SHRM on Facebook
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Brian Moak is the owner of HEART Certified Auto Care. HEART stands for Helping Everyone Achieve Reliable Transportation. His way of doing business has earned him a 99% retention rate. Brian lives by the “two customer” mantra – one that walks through the front door, and one that walks through the back door to clock in.
Their mission statement says it all, “Grow deliberately. Balance ambition with understanding. Revolutionize the norm. Embrace the unexpected. Always look beyond what you see. Never count on a silver bullet. Get involved. Listen to understand and share with transparency. Stay true to who you are. Inspire through integrity. Live your values – they are your foundation. Hold others accountable, and provide the necessary tools to thrive. Continuously adapt. Seek the honesty in hardship and learn from your mistakes. Own your actions. Trade expectations for appreciation. Believe. Lead from your heart.”
For more information about Brian and HEART:
HEART Certified Auto Care website
HEART on Facebook
HEART on Twitter
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Sheila Anderson is an image and impression management expert. Sheila is driven to empower corporate professionals across the globe on strategic visibility. Her exceptional talent benefits executives and notables at any level, polishing all facets of their personal brand. Through her own personal experience, Sheila Anderson was drawn to the influence of impression management.
As a Certified Universal Style System Consultant, through Alyce Parson, Sheila has successfully cultivated her own unique style. She is the author of I.C.U., The Comprehensive Guide to Breathing Life Back Into Your Personal Brand.
For more information about Sheila Anderson:
Sheila Anderson's WebsiteSheila on TwitterSheila on LinkedInSheila on Instagram
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My guest today is Dom Perry, Vice President of PeopleWorks for Chili’s Grill & Bar. From talent acquisition to team member engagement, Dom leads the way to put their people first and foster a culture of family to over 60,000 team members.
Dom came up through the ranks starting as a Senior Training Specialist for the Parent company, Brinker International. As he rose through the company his passion for acquiring and training Chiliheads, as they’re known, was apparent, which led to his current position.
I am eager to learn his secrets in keeping employees engaged in an industry that normally sees tremendous turnover.
For more information about Chili’s Grill & Bar:
Chili's Website
Chili's on Twitter
Chili's on Instagram
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Eddie Turner is known as The Leadership Excelerator™, and has been described as “The Consummate Friendly Professional.” I couldn’t agree more.
I wanted to have Eddie as my guest today to talk about a skill he has that I think has been forgotten in the corporate world, the art of facilitation.
I thought this would be a good time to talk about this and remind you that conversations like this assist teams to work together at a higher level. From a culture standpoint, the positive benefits are many including higher engagement.
Eddie discusses the process of facilitation and it’s benefits of PACE:
- Presence
- Assessment
- Communication, Control, Consistency
- Engagement
For more information about Eddie:
Eddie Turner's Website
Eddie on LinkedIn
Eddie on Twitter
Eddie on Youtube
140 Simple Messages to Guide Emerging Leaders on Amazon
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Lee Caraher is the CEO of Double Forte PR & Digital Marketing. As an acclaimed communication strategist, she’s known for her practical solutions to big problems.
Lee has a reputation for building cohesive, high producing teams who have fun together at the same time. She is a straight talker who doesn't hold too many punches, although she does her best to be pleasant about it. Her big laugh and sense of humor have gotten her out of a lot of trouble.
Her latest book, The Boomerang Principle is about how to inspire lifetime loyalty from your employees. That concept is not only about their time with your company. That alone makes her a perfect fit for this podcast.
For more information about Double Forte and Lee Caraher:
Double Forte Website
Lee Caraher Website
Lee Caraher on LinkedIn
Lee Caraher on Twitter
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The Wall Street Journal ranks Daniel Goleman as one of the 10 most influential business thinkers. His 1998 article, What Makes a Leader? remains one of the two most requested reprint in the history of Harvard Business Review. In 2012, Daniel, wrote the #1 Bestseller, Emotional Intelligence. It introduced a whole new way to look at relationships and leadership.
Daniel’s newest creation, along with some of his bright and gifted friends, is the Building Blocks of Emotional Intelligence. These 12 primers are evidenced-based competencies for a unique type of leadership.
For more information about Daniel:
Daniel's Website
Daniel on Twitter
Daniel on LinkedIn
Daniel on Facebook
Emotional Intelligence Coaching Certification
Apply and receive Free Book
Building Blocks of Emotional Intelligence
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Meet Traci Fenton, President of WorldBlu. Her philosophy for leaders is to live, lead and work in freedom instead of fear and control in the workplace. Traci has developed the Freedom At Work method to assist companies to create a more adaptable, productive and award winning culture. From Forbes to NPR she has made her presence known. She actually received an award for outstanding results in shaping the world. Now she is on Businesses that Care sharing her entire method framework.
For more information about Traci:
WorldBlu Website
Traci on Twitter
WorldBlu on Twitter
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CONRIC PR & Marketing provides companies with comprehensive marketing support. The company is very community-minded and believes in service above self. Over the past 5-years they have donated $500,000 in services and dollars back to the community they serve. Listen to how Connie and her team listen and stay aware of themselves and the world around them.
For more information about Conric and Connie:
Conric's website
Conric on Twitter
Connie on Twitter
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My guest is, Melissa Agnes. Her brain is always finding ways to mitigate an issue. She understands that to build brand invincibility you must be crisis ready. She is a leading authority on crisis preparedness, reputation management and brand protection. The whole concept of being crisis ready is cultural. A culture that puts people above process and bottom line, that trains employees on how to proactively build trust, identify and assess real-time risk, and respond in a way that increases credibility in and brand equity for the organization.
For more information about Melissa:
Melissa's Website
Melissa on LinkedIn
Melissa on Twitter
Melissa on Youtube
Melissa's book on being Crisis Ready
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Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 6.
My expert guest today is, Tony Chatman. Tony is a recognized thought leader in the area of human relationships. His focus is helping others understand the fundamental differences in how people think and act and then how to interact accordingly. Tony has worked with hundreds of corporations and government agencies including the U.S. Secret Service, Chase Bank & Estee Lauder. That’s pretty diverse right there.
For more information about Tony:
Tony's Website
Tony on LinkedIn
Tony on Twitter
Tony on Facebook
Project Implicit - Social Attitudes
Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 5.
My expert guest today is, Tracy Brown. Tracy Brown is a nationally recognized expert and author whose clients rely on her advice about leadership development, diversity strategy and employee engagement. Her company, has provided training to more than 450,000 people and has been recognized twice for Innovation in Diversity Training by the Celebrate Diversity Awards sponsored by Ernst & Young.
You’ll discover how to shift the diversity and inclusion conversation from politics and personality to results and relationships
Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/
Diversity and Inclusion Part 2 with Corey Kupfer - https://julieannsullivan.com/corey-kupfer/
Diversity and Inclusion Part 3 with Dr. Helen Turnbull - https://julieannsullivan.com/helen-turnbull/
Diversity and Inclusion Part 4 with Glen Guyton - https://julieannsullivan.com/glen-guyton/
For more information about Tracy:
Tracy’s website
Tracy on Twitter
Tracy on LinkedIn
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Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 4.
My expert guest today is, Glen Guyton. Glen believes in cultural competency. The world would be a more positive and powerful place if we were all even a bit more culturally competent. Glen’s expertise in understanding culture has taken him from to being a nerdy kid growing up in the suburbs of Houston, Texas to becoming an Air Force Officer, teaching middle school, to leading a national non-profit religious organization. With that kind of diverse background, Glen is a great addition to this series
Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/
Diversity and Inclusion Part 2 with Corey Kupfer - https://julieannsullivan.com/corey-kupfer/
Diversity and Inclusion Part 3 with Dr. Helen Turnbull - https://julieannsullivan.com/helen-turnbull/
For more information about Glen:
Glen's Website
Glen on Twitter
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Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 3.
Dr. Turnbull is a world recognized thought leader in global inclusion and diversity. Her Ph.D. dissertation research was on stereotype threat, assimilation and internalized oppression across cultures. She is the author of three online psycho-metric assessment tools on unconscious bias and inclusion. In addition to her Ph.D., she has two Masters degrees, one in organizational behavior and one in mental health counseling. She has spoken all over the world to companies like Lockheed Martin and Wells Fargo.
Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/
Diversity and Inclusion Part 2 with Corey Kupfer - https://julieannsullivan.com/corey-kupfer/
For more information about Helen:
Helen’s Website
Helen’s Human Facet Website
Helen on Twitter
Helen on LinkedIn
Helen on Facebook
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Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 2.
Today’s expert guest is Corey Kupfer, attorney, dealmaker, serial entrepreneur and author of Authentic Conversations about Race. Corey has more than 30 years of professional negotiating experience as a successful entrepreneur and attorney. I believe in changing the world one person at a time, so I was attracted to Corey’s philosophies because he says he wants to create world community one conversation at a time.
Diversity and Inclusion Part 1 with Jess Pettitt - https://julieannsullivan.com/jessica-pettitt/
For more information about Corey:
Corey's website
Corey on LInkedIn
Corey on Twitter
Corey on Facebook
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Welcome to our special series on Diversity and Inclusion. It isn’t my area of expertise, but obviously a very important topic in the world of business culture. I gathered 6 experts to close out 2018 to share their perspectives. This is part 1.
My expert guest today is Jessica Pettitt and I love that her website says she isn’t your typical diversity speaker. I know Jess and she isn’t your typical anything, which is one of the many reasons I love her. This is her second appearance on my podcast. She is super bright, super funny, and really strives to make sure everyone realizes they are Good Enough Now. One of my favorite analogies she uses is how to imagine ourselves as a draft document. We all need editing.
For more information about Jess:
Jess's website
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
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Our guest today is Tim Tobin, Vice President of Franchisee Onboarding and Learning at Choice Hotels International. He’s also the Dean of Choice University. He will talk to us about how learning processes have changed over time.
Tim and Choice Hotels are well aware of the unique differential between learners. So, they have built a comprehensive approach in Choice University. The approach is to meet each learner where they are. He found the biggest challenges are time and where to start. Their system incorporates those challenges and the solution is learning maps. This gives people the opportunity to be given the first step to take and allows them to study what they don’t’ know and not have to spend the time with what they already know.
Tim has learned about humility and that asking questions is a sign of wisdom, not weakness. A great lesson for everyone.
For more information about Tim and Choice Hotels:
Choice Hotels Website
Choice Hotels on Twitter
Tobin Leadership Website
Tim's Book - Your Leadership Story
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Our guest today is Bob Kelleher. I call him the granddaddy of employee engagement since his website is EmployeeEngagement.com. Bob is also the founder and president of The Employee Engagement Group, a global survey, products, and consulting firm working with leadership teams to enhance their leadership and employee engagement effectiveness.
Bob talks about the importance of engaging the whole person and its benefit of discretionary effort. Find out why your employees need to know where the business is going, how your business is doing and how your employees contribute to those goals.
For more information about Bob & The Employee Engagement Group (EEG):
EEG Website
Bob on Twitter
Bob on LinkedIn
EEG on Facebook
Serving more than 11,000 customers and one million employees, BambooHR is the leading software provider powering the strategic evolution of HR in small and medium businesses. Today our guest is Ben Peterson, BambooHR’s CEO. He is well aware that a great culture is really hard, but the benefits are really positive. He understands that his workforce wants autonomy and is very strategic in how he cares for them as whole beings while making sure all actions fit within the company’s goal. At BambooHR, the focus is on solving problems while having fun.
Learn about their paid paid vacation and how they teach each team member to have financial stability. Just two of the great perks included in their benefits package. BambooHR truly cares about what’s going on outside and inside of their organization. The results are simply amazing.
For more information about BambooHR:
BambooHR on Facebook
BambooHR on Twitter
BambooHR on LinkedIn
BambooHR on Instagram
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My guest today is Lior Arussy, CEO of Strativity. Strativity Group, Inc. is a global customer experience and culture design and transformation firm that cultivates purposeful relationships between organizations and their stakeholders. The people at Strativity are united by passion and guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers.
More importantly, Strativity has a culture where the workforce knows, they have their back by not compromising their corporate values. Integrity runs rampant here.
Find out about Strativity’s unique budget for charitable contributions that connects colleagues while enriching the lives of those outside their walls.
For more information about Lior:
Strativity Website
Lior Arussy Website
Strativity on Twitter
Lior on Twitter
Next is Now on Amazon
Businesses That Care on C-Suite Radio
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My guest today is Karen Kennedy. She is the CEO of Insights to Growth and a Certified Partner for The Predictive Index. Karen’s corporate career spanned 25 years between Compaq, Hewlett-Packard and Dun & Bradstreet, leading sales teams with quotas up to $6.2 BILLION! CEOs call Karen when they need help optimizing their workforce. She is going to talk to us today about the importance of understanding who and “what” is needed, to get the right person in the right seat at the right time.
For more information about Insights to Growth and Karen:
Insights to Growth Website
Insights to Growth on Facebook
Insights to Growth on Twitter
Karen on LinkedIn
Businesses That Care on C-Suite Radio
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In 2004 Dominic and Claire Taddei set-up Clear Mortgage Solutions (CMS) creating what is, today, one of Scotland’s leading mortgage and protection brokers. In 2016 they sought an equally motivated and ambitious partner to match their rapid growth and made the strategic decision to enter into a joint venture with Mortgage Advice Bureau (MAB).
By building on their attentiveness towards the development of people, they are able to support clients through one of the most significant purchases in their lifetime.
There are a few specific areas of focus that are lived throughout this company every day. They make growth inevitable. Firstly, all advisers go through a 13-week training program, something unique in this industry. Secondly, we position culture and staff development at the forefront of our growth plans. Thirdly, our social and charity committee is focused on regular employee engagement - where we participate in sport, dinners and charity events. Lastly, we put a big focus on transparent internal communications to ensure all staff are engaged.
You’ll discover the values of MAB:
- No stone unturned
- Never give up
- Embrace the challenge of change
- Striving for perfection in everything we do
- Enjoy the journey
For more information about MAB and Dominic Taddei:
Mortgage Advice Bureau Website
Mortgage Advice Bureau on Twitter
Businesses That Care on C-Suite Radio
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Scott Moorehead, the CEO of TCC Verizon, hired Ryan McCarty to help create a Culture of Good. What the duo began as a powerful movement has grown into a business teaching other companies that inspired employees to ignite positive change in the world and impact your bottom line positively.
Imagine how engaged employees would be if they were given the permission to care about not just their job, but also their fellow employees, customers and the cause they are most passionate about in life? What would it be like if employees got the chance to make positive changes in the world around them on a daily basis while they did their job? Or, to put that another way, what would happen if people were given the chance to bring their souls to work every day?
Ryan will share how that can happen and what results you can expect.
For more information about Culture of Good and Ryan McCarty:
Culture of Good Website
Culture of Good on Facebook
Ryan McCarthy on LinkedIn
Book - Build A Culture of Good
Businesses That Care on C-Suite Radio
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What’s so important about an employee life cycle?
Ashley has spent decades improving the workforce with trust, teamwork and fairness. He is all about creating a workplace environment where the needs of the humans are always held in the highest esteem.
His idea of Town Hall Meetings stops deadly rumors from being spread.
Ashley has an uncanny way of deliberately finding out how to serve individuals in unique ways. It works.
Since this recording, my guest, Ashley Winnett, has been named Director of Global Talent Acquisition for GM. That is validation that his ideas and actions for employee engagement work.
For more information about Holden – GM Australia:
Holden - GM Australia Website
Holden - GM Australia on Twitter
Holden - GM Australia on YouTube
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This episode is about Passion, productivity, people and performance, Debbie Petersons four pillars of Clarity.
Debbie Peterson is a 30-year corporate veteran and mindset strategist whose research and experience created her passion for the power thoughts. Through speaking, training, and coaching, she helps professionals discover their best practices for elevating their game and reaching their potential. She is a certified trainer of NLP, a professional member of the National Speakers Association, and chases sunshine with the two loves of her life, Ernie, a beagle and her husband, Tom.
Interview Links & Other Resources
Debbie's Website
Debbie on LinkedIn
Debbie on Twitter
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Janice Mazzallo has more than 25 years of human resource management experience and joined PeoplesBank in 2005. During her tenure at the bank, she helped plan and implement a culture shift to improve employee engagement, impact on the community and the overall performance of the organization.
Today, its High-Performance Culture has made PeoplesBank the largest community bank in its market and earned it repeated recognition as one of the best employers in the Commonwealth of Massachusetts. The Boston Globe has named PeoplesBank a “Top Place to Work” six times in a row, the Massachusetts Chamber has honored the bank twice as an “Employer of Choice,” and the Boston Business Journal has named the bank a “Top Corporate Charitable Contributor” for ten consecutive years.
You’ll discover:
- Environments where people were first
- How profitability comes from a cultural shift
- Engagement through the transparency of surveys
- The importance of everyone knowing their roles
- New ideas of onboarding
For more information about Janice and PeoplesBank:
People's Bank Website
PeoplesBank on Facebook
Peoples Bank on Twitter
Janice on LInkedIn
Businesses That Care on C-Suite Radio
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This podcast is fun, informative and heartfelt. Lou is a wonderful human being who understands that success comes from connections. He shares his idea of S.A.F.E. Learn the importance of the super why, authenticity, the fearless mindset and empathy when creating connections that matter.
You’ll discover:
- How to get your connection muscle into shape
- About S.A.F.E.
- The meaning of Empathy
- Fearless mindset; moving from fear to courage
- Authenticity; open, honest and coming from the heart
- To find out your Super why
Interview Links & Other Resources
Lou’s website
Lou on Twitter
Lou on Facebook
Lou on LinkedIn
Book: Master the Art of Connection
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My guest today is Garry Ridge. He joined WD-40 in 1987 and became its CEO ten years later. WD-40 Company is a global marketing organization dedicated to creating positive lasting memories by developing and selling products that solve problems in workshops, factories and homes around the world.
A native of Australia, Garry is passionate about the learning and empowering organizational culture he has helped establish at the WD-40 Company. His vision and leadership have positively impacted the WD-40 Company in both measurable and immeasurable ways.
Listen for the keys to creating a successful tribe.
You’ll discover:
- How to create purposeful passionate people
- The power of belonging
- Caring can be tough-minded and tender-hearted
- The magic potion of Care, Candor, Accountability and Responsibility
- The WD40 Maniac Pledge
- Attributes of a tribe that create a great culture
For more information about Dov:
WD-40 Website
Garry on LinkedIn
Garry on Twitter
Soul Sucking CEO
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Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.” We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.
A great episode and fun!
You’ll discover:
- How you treat customers is who you are as a person
- Skill set to deal with challenging situations
- Understanding customer emotion
- What is the Amygdala hijack?
- The difference between being and acting like
- The importance of depersonalization and how it effects communication
- The peek-end rule
Interview Links & Other Resources
Mere Mortals Unite on C-Suite Radio
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Sheryl Simmons is Chief Human Resources Officer at Maestro Health, as well as being an industry speaker providing subject matter expertise to HR groups and industries throughout the U.S. She is smart and witty. More importantly she truly cares about each and every individual in Maestro’s workforce and the people they serve. They focus on finding and hiring the best talent – and an amazing percentage of that talent is female. Gender, race, religion, sexual orientation – none of it matters here. If you have rock star-level talent, Sheryl wants you on our team regardless of what bathroom door you choose. She considers it a privilege to change lives every day.
You’ll discover:
- How mindset makes a significant difference
- The importance of sharing the stories
- The impact of the Rob and Sheryl Show
- What it means to truly care
- The marriage of tech and customer care
- How to curate your workforce
For more information about Sheryl & Maestro Health:
Maestro Health Website
Sheryl on Twitter
Maestro Health on Twitter
Sheryl on LinkedIn
Businesses That Care on C-Suite Radio
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Jeremiah Brown won an Olympic silver medal as a member of the Canadian men’s eight rowing team at the London 2012 Olympic Games. A former commercial banker with a big dream, he is one of few Olympians ever to have started learning his sport only four years before winning a medal at the Olympics. Jeremiah’s story is one of perseverance. His willingness to take a good look at himself and openness to change makes his story one we all can learn from.
You’ll discover:
- How you follow a dream one small step at a time
- Recognizing our self-sabotage
- Overcoming your inner critic
- Our character attributes are more important than our core competencies
- How self-care can change your perspective
Interview Links & Other Resources
Jeremiah’s Website
Jeremiah on Facebook
Jeremiah on Twitter
Jeremiah on Instagram
Jeremiah on LinkedIn
The 4 Year Olympian Book
Mere Mortals Unite on C-Suite Radio
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My guest today is CEO of FASTSIGNS International, Catherine Monson.
She has been at the helm since 2009. Catherine has been awarded the Bonnie LeVine Award and the FAN of the year award by the International Franchise Association for her contribution to the growth of the business, contributions to her community and promotion of the professional advancement of women. Most recently she was named Top female executive by North Dallas Business Magazine. In her spare time, I say that jokingly, she has appeared on the TV show Undercover Boss, shared her expertise before the U S House of Representatives, sits on several boards, writes for Franchising World Magazine and is a keynote speaker.
On this episode she shares many aspects of how she runs this successful company. What stands out is her transparency. It may shock you, but it works.
You’ll discover:
- Setting a great culture is necessary for success.
- The importance of building the feeling of ownership
- How to Reinforce core values and key strategic objectives
- How Catherine leads by example
- Creating positive mental attitude in Inspiration Hall
- How they include everyone in business planning
For more information about FASTSIGNS & Catherine:
FastSigns Website
FastSigns on Twitter
Catherine on Twitter
Catherine on LinkedIn
Businesses That Care on C-Suite Radio
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Impressions are important only if you talk to other humans. Are you looking to make a good impression? Want people to listen to you when you speak? Do you need to keep repeating yourself before people understand what you’re saying? Then you want to listen to this special guest, Laura Sicola. Laura has her Ph.D. in educational linguistics and has guest lectured at places like the Wharton School of Business. Laura is super smart, sassy and knows how to make you look good. She definitely has made a great impression on me. Now it’s your turn.
You’ll discover:
- Revelation brings growth
- The disconnect between what you say and how you say it
- Time frames are necessary
- If you get too much information, break it down
- The importance of asking for clarity
Interview Links & Other Resources
Laura's Website
Laura on Twitter
Laura on LinkedIn
Laura's Ted Talk
Mere Mortals Unite on C-Suite Radio
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Chuck Runyon was honored by Chief Executive magazine with its inaugural “Leadership” award for his commitment to investing in people and relationships. That made him a perfect guest for this podcast. Specifically noted were Runyon’s efforts to help his employees become not merely more productive workers, but better people. Central to his leadership philosophy is the concept of “ROEI” – the return on emotional investment
Under Runyon’s leadership, Anytime Fitness has earned numerous industry accolades, including the #1 Franchise in the world, according to Entrepreneur magazine, and “One of America’s Most Promising Companies,” according to Forbes. Additionally, Anytime Fitness has been honored as a “Top Franchise for Minorities” and “The Best Place to Work in Minnesota” four years in a row.
You’ll discover:
Five levels of the corporate “hierarchy of needs” for your employees
- Level 1: The “Pay and Benefits” Company
- Level 2: The “Perks” Company
- Level 3: The “Purpose” Company
- Level 4: The “Reinvestment” Company
- Level 5; The “Enlightened” Company
For more information about Anytime Fitness:
Anytime Fitness on Facebook
Anytime Fitness on Twitter
Anytime Fitness on LinkedIn
Anytime Fitness on Instagram
Book - Love Work
Businesses That Care on C-Suite Radio
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Sharon Weinstein is one of two nurses in the world with the designation CSP/FAAN (Fellow of the Academy of Nursing), and the go-to resource for all things related to stress-busting. She’s smart, practical and understands the importance of the word, “NO!”
You’ll discover:
- Why we overcommit
- How do you say, NO!
- Understanding that creating a simple life is complicated
- We create our own stress
- The strength of being deliberate
- Watch out for being on autopilot
For more information about Sharon:
Sharon's website
Sharon on LinkedIn
Sharon on Facebook
Sharon on YouTube
Sharon on Twitter
Mere Mortals Unite on C-Suite Radio
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Kevin McCarthy started out selling candy on the school bus. Now, decades later, with his own research and lots of learning from others, he has created a very succinct way to live our lives. His passion is for people to live all parts of their lives on-purpose. We have that choice and Kevin tells us how to bring that to fruition. I love how Kevin explained, that businesses that care have to be led by leaders who care. I couldn’t agree more.
You’ll discover:
- How to simplify strategic plans
- Different perspectives for purpose, vision, mission and values
- Purpose is your reason for being
- The importance of alignment between personal and business purpose
- Create your On-Purpose Pal®
- Purpose is the heart
- Vision is your head
- Mission is your hands and feet
- Values are the throat and gut
For more information about Kevin:
On Purpose Website
Kevin on Twitter
Find Your 2-Word Purpose
Kevin on LinkedIn
Businesses That Care on C-Suite Radio
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After many life-changing events, including the loss of her son, Pennie left her executive career to teach techniques that will change, heal and empower you to journey through life with spirit, courage and compassion. On today’s episode Pennie shares those secrets with you. We all have tough times
You’ll discover:
- How to get to your happier set point
- No one lives without hardship
- The gift of gratitude
- The power of silence and meditation
- Life is a process, enjoy it.
- Great tips, like the breath of green & burden baskets
- How to breathe in love, breathe out fear
Interview Links & Other Resources
Pennie on Facebook
Pennie on Twitter
Pennie on LinkedIn
Pennie on Instagram
Pennie on You Tube
Mere Mortals Unite on C-Suite Radio
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Forbes magazine says that Sheryl O’Loughlin, the former CEO of Clif Bar, is trying to get America to drink herbs. Personally, I am hooked. Rebbl is the best addiction I have ever had. Sheryl is a serial success story who has worked at Kraft, Quaker Oats and doubled revenue at Clif Bar. She created a company called Plum Organics, built it up and then sold it to Campbell’s.
Now as CEO of Rebbl, Sheryl knows you can’t have that kind of success without a great team.
She is here to talk about her creative ways to build a culture that delivers success within and outside the company.
You’ll discover:
- How to be a business with a purpose
- Creating impact with products
- Equality and inclusion outside and inside the company
- Seeing through the lens of how the acts of one will affect all
- How to treat your business as a living organism
- When you open a new path, your people can shine
For more information about Rebbl:
Rebbl Website
Rebbl on Twitter
Rebbl on Facebook
Rebbl on Instagram
Businesses That Care on C-Suite Radio
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Cara Silletto is a millennial who is the best advocate millennials could ever have. On today’s episode though she talks to us about the importance of having a different perspective. People have different backgrounds that shapes who they are and how they act and react. Successful people understand these differences and are open to alternative paths to reach their goals and the goals of their companies.
You’ll discover:
- The importance of seeing the world through other people’s eyes
- What you can learn from a photography class
- Secrets to deal with conflict resolution
- How everything changes much faster now
- Understanding leads to Empathy which leads to Connection
- Why searching for an opposite opinion can make you a better person
Interview Links & Other Resources
Cara Silletto’s Website
Cara on Twitter
Cara on LinkedIn
Cara on YouTube
Book: Staying Power
Mere Mortals Unite on C-Suite Radio
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Evan Hackel says, “Ingagement is a leadership philosophy for those who believe that it is not enough to tell people what to do, but to involve their minds, creativity and even their emotions.”
In this episode, we discover his understanding that sharing a vision is engagement with an E, but to live a vision with all stakeholders is Ingagement with an I. Success is driven by involvement.
You’ll discover:
- The importance of listening to someone else’s opinion
- The difference between purpose and mission
- The adjustment is necessary at the top
- The benefit of giving your workforce what they want
- The 5 to 1 ratio
For more information about Tortal Training:
Tortal Training Website
Ingage Consulting Website
Tortal Training on Twitter
Ingage Consulting on Twitter
Evan Hackel on Twitter
Book – Ingaging Leadership
Businesses That Care on C-Suite Radio
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Steve Browne, is the Vice President Director of Human Resources for LaRosa's, Inc. - a regional Pizzeria restaurant chain in the Midwest. Steve took LaRosa’s HR department from just being a place that creates structure to one that knows and cares about each employee.
He started his career there by not making any changes for three months. His style is one in which he understands his workforce is the nexus of their business. Imagine having a pizza delivery driver for 20 YEARS!
Steve is a current member of the National SHRM Board of Directors. Steve also runs a global HR network called the HR Net which reaches 9,500+ HR and business professionals globally each week.
You’ll discover:
- The importance of having a “safe haven”
- The best way to deal with people bringing their “life” to work
- Motivation by not changing
- How to acknowledge and not judge differences
- A unique way to celebrate
For more information about Dov:
Book – HR on Purpose
LaRosa’s, Inc. Website
Steve’s Personal Blog – Everyday People
Steve on Twitter
Steve on Facebook
Steve on LinkedIn
Businesses That Care on C-Suite Radio
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Tracy Bagli Hooper teaches leaders how to master the art of civility and connection. These professionals don’t wait for others to change. They want to discover their blind spots and take charge of the situations in front of them. After working as a TV news reporter and anchor, Traci created the Confidence Project. Today she shares her superpower of making people feel like they are the most important person in the room. It works for yourself too.
Elevating yourself makes others feel more important too.
You’ll discover:
- How to create a pleasant resting face
- The importance of practice
- How to introduce yourself to yourself
- Steps for building confidence
- Posture is the unsung hero of confidence
Interview Links & Other Resources
The Confidence Project
Tracy on Facebook
Tracy on Twitter
Tracy on LinkedIn
Tracy on Instagram
Mere Mortals Unite on C-Suite Radio
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On this episode, we talk with Meg Roberts, President of Molly Maid, Inc. It’s her leadership style that really got me. This is her family. She truly wants everyone, including herself to aspire to greatness.
Molly Maid®, is a residential cleaning franchise that cleans more than 1.7 million homes annually. Founded in 1979 and franchising since 1984, there are more than 450 Molly Maid units operating in the United States. In 2015 they were acquired by the Dwyer Group® and is now a part of Neighborly, a community of home service experts with professional home service experts across 13 brands in the U.S.
Meg Roberts was named the president of Molly Maid, Inc. in 2012 and brings superb leadership, team development, management and strategic planning skills to the position. An eight-year veteran of Service Brands International, Meg previously served as vice president of marketing for Molly Maid and Mr. Handyman.
You’ll discover:
- What is an aspirational workplace
- How to always be moving to the next level
- The importance of developing good talent (even if that sends them out the door)
- Where will sincerity and authenticity get you?
- The power of owning your own flaws…quickly
For more information about Molly Maid:
Molly Maid on Facebook
Molly Maid on Twitter
Molly Maid on Youtube
Molly Maid on Pinterest
Businesses That Care on C-Suite Radio
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Michael Gravitt has an amazing ability to be aware of his surroundings. It’s a necessity for him, you can learn a lot from this thoughtful conversation.
Michael Gravitt has been legally blind since birth due to a degenerative eye condition called retinitis pigmentosa (or, RP for short). When he was younger he could read computer screens and regular print by simply placing his face in a book, and could see well enough to take photos, see folks up close, and get around without a dog or cane. Now, Michael uses special software on his computer called JAWS and also use voice-over on the iPhone, both allowing me to listen instead of looking at the screen. He has a beautiful guide dog Lola.
Mike is originally from South Boston, Virginia, but have resided in Pittsburgh, Pennsylvania since early 1998. Mike is a manager with Bender Consulting Services works on-site in Bayer Corporation's Communications Technology Group.
You’ll discover:
- How awareness leads to diversity
- Sight is proportionately larger than our other senses
- Enhancing your other senses expands your consciousness
- How being discriminated against creates less discrimination within yourself
Interview Links & Other Resources
If you want to contact Michael, please contact me at: mailto:julieann@julieannsullivan.com
Mere Mortals Unite on C-Suite Radio
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This episode is only for those companies that want to get better, with executives that continually want to grow. Dr. Gustavo Grodnitzky is a renowned speaker and consultant. His knowledge of how your brain works gives him an edge on creating cultures where people thrive. Learn how social capitalism can create more profit. We chat about growing your company by asking your employees how to get it done. The more you involve them in initiatives, the more buy in you will have.
You’ll discover:
- Culture creates behavior
- Where is your “awakening”
- The difference between classic capitalism and social capitalism
- Who are your stakeholders
- The advantage of looking long term instead of short term
- People don’t resist change, they resist loss
For more information about Gustavo:
Gustavo’s website
Gustavo on LinkedIn
Gustavo on Twitter
Book – Culture Trumps Everything
Gustavo’s Ted Talk
Businesses That Care on C-Suite Radio
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Jan Spence began her sales career at age 10 selling donuts for summer camp. She then sold vacuum cleaners door-to-door at age 18 and went on to consult with national accounts such as Wal-Mart, Pillsbury and Frito-Lay.
Listen how Jan fulfilled a life-long dream to play women’s professional full-tackle football. It wasn’t her brawn but her kindness that got her a spot.
Through speaking, training and coaching, Jan engages individuals and companies to realize their core values and participate in reaching their goals and this TEDx speaker comes here today to inspire and teach us.
You’ll discover:
- The advantage of being a cheerleader
- The advantage of having a cheerleader
- How to act in adversity
- Simple solutions to become the encourager people need
- Ideas to support yourself
Interview Links & Other Resources
Jan’s Website
Jan’s Facebook Page
Jan on LinkedIn
Jan on Twitter
Jan on YouTube
Mere Mortals Unite on C-Suite Radio
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This is one of the most enjoyable interviews I have been a part of.
Larry Sutton started out with a traditional rent to own business. Once he sold it he took an early retirement to play golf all the time. After a year, Larry got bored. What he was missing was the interaction with people and watching them grow and growing himself.
He kind of fell into the franchising business. Currently, RNR Tire Express is experiencing organic growth with 24 franchisees operating over 110 locations. Each store averages about $1.6 million in sales annually, with the top 20 hitting nearly $2 million. The brand has grown to $130M since beginning to franchise in 2003.
You’ll discover:
- The balance between who you need to be and being open to new ideas
- The importance of allowing the creation of a beta site for new ideas
- How to make employees feel like they are working with you and not just for you
- The best ideas come from the field and not the boardroom
- To hold people accountable by asking them to bring 3 solutions along with any problem
- Mistakes are some of the most valuable experiences in life
- The magic of jointly creating a “stretch” bonus
Larry jokes “somebody once told me, if you ever want to be a success, just hire people who are smarter than you, to which he replied, Ma’am, that’s going to be easy, I’m from Oklahoma.”
For more information about RNR Tire Express and Larry Sutton:
RNR Tire Express website
RNR Tire Express on Facebook
Larry Sutton on LinkedIn
Businesses That Care on C-Suite Radio
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Dave Farrow is the two-time Guinness Record holder for greatest memory and the CEO of Farrow Communications. To earn the world record, Farrow recalled the exact order of 59 decks of shuffled playing cards using 'The Farrow Memory Method'. This method was originally invented to combat Farrow’s dyslexia and ADHD and is now a unique memory system backed by a double-blind neuroscience study at McGill University.
This is a very interesting conversation with a real Brainiac. Hold on to your seats as you listen.
You’ll discover:
- Why you should care about your memories
- What you can do about forgetfulness due to stress
- You don’t need math to fight a bear
- The importance of continuous learning to succeed as an entrepreneur
- How to have a visual representation of a concept to boost your memory
Interview Links & Other Resources
Dave on Facebook
Dave on LInkedIn
Dave on Twitter
The Farrow Memory Method
Brainhackers
Mere Mortals Unite on C-Suite Radio
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Gallup, Inc. is a research based, performance-management consulting company. It was founded in 1935 and has been known for its public opinion polls. Gallup now provides research and strategic consulting focusing on employee engagement, talent management and well-being.
Today we have the pleasure of talking with Mike Clarke who is one of the many worldwide consultants for Gallup.
He works with his clients to research their human capital needs and strategically match that with solutions such as the Clifton StrengthsFinder test.
You’ll discover:
- Gallup’s history
- How does Gallup get their information?
- Current employee trends
- Defining disengaged, not engaged and engaged
- How can Gallup help you? (What’s new?)
For more information about Gallup and Mike Clarke:
Gallup's website
Get your State of the American Workplace Report
Mike at LinkedIn
Gallup on LinkedIn
Gallup on Twitter
Businesses That Care on C-Suite Radio
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Andy Molinsky is a professor of organizational behavior and psychology at University in Boston. He is a frequent contributor to Harvard Business Review, Psychology Today, and Inc Magazine. He has authored two popular business books: Global Dexterity and his new book Reach.
Andy shares his superpower of how to successfully get outside of your comfort zone.
You’ll discover:
- The necessity of being open to new ideas
- How trust in yourself will enhance your ability do more
- The importance of getting outside your comfort zone
- Cultural differences that might inhibit us
- Why not to give up after the first try
Interview Links & Other Resources
Andy's Website
Andy on Facebook
Follow Andy on Twitter
Connect with Andy on LinkedIn
Andy's new book, Reach
Mere Mortals Unite on C-Suite Radio
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Sandy Geroux is the President of WOWplace International. Her focus is creating a workplace where people (not just nameless, faceless employees) love to go because they make a difference. She knows if you want to engage your workforce, you must connect with them on a deeper level and allow them to feel as valued and respected at work as they are at home. Help them see how their daily efforts contribute to the success of not only the organization as a whole, but also (especially important for our younger workers) how they can build a fulfilling career and life for themselves in the process.
You’ll discover:
- Leader’s blind spots
- Millennials perspective
- The importance of opportunity (career path)
- How to focus on daily practice
- 5 WOW place rules
-
- Safe
- Respectful
- Human…not Humanoid
- Innovative, Creative and Fun
- Rewarding
- Knowledge is power only if you share it
For more information about Dov:
Sandy's Website
Sandy on Twitter
Sandy on LInkedIn
Businesses That Care on C-Suite Radio
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Ilja Grzeskowitz is an award-winning keynote Speaker who has inspired audiences in eleven different countries on three continents. Today he helps organizations all over the world to create a culture of change. When he is not writing another bestseller, then he loves to play golf or to enjoy a fine single malt whiskey.
His general rule is to live to lift people up. Ilja talks about the intention of making people feel better about themselves after interacting with him. He is an authentically nice person!
You’ll discover:
- How you impact other lives
- The importance of being accountable for the words you use
- The value of the difference you can make
- How to be more aware of what we do
- What happens when you as, “What if?”
- The magic in making one connection at a time
- The power of consistency
Interview Links & Other Resources
Ilja's Website
Ilja on LinkedIn
Ilja on Twitter
Ilja's Book - Think It Do It Change it
Mere Mortals Unite on C-Suite Radio
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Jeff McManus has been the Director of Landscape Service at the University of Mississippi for 17 years. He changed the mindset of his workforce from working for a pension and a paycheck to working for a passion and purpose. Jeff’s a master at empowering each staff member to be a leader. Understanding that all humans either have or strive for the innate elements of Greatness, Resiliency, Opportunity and Wisdom, Jeff developed his GROW-theory into an impactful management and professional development leadership program for his staff.
You’ll discover:
- The importance of purpose and passion
- The Grow Theory
- The use of resiliency to break down organizational silos
- New definitions of leadership
- Alternate ideas for growth
- How to give others the opportunity to lead
For more information about Jeff:
Jeff’s Website
Jeff on LinkedIn
Jeff on Twitter
Jeff’s Book, Growing Weeders into Leaders
Businesses That Care on C-Suite Radio
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This is a fun, but serious look at how we sabotage ourselves. The lack of time to support yourself creates an environment where you can't care for the people you care about. Bryan Falchuk has an amazing story; he went from being obese and depressed to losing over 100 pounds and running marathons. He's faced the trauma of nearly losing his wife to illness while their young son watched. He's transformed his life and developed an approach to help others do the same that he teaches in his best-selling book "Do a Day: How To Live A Better Life Every Day". Bryan says, "Don't forget while you are changing‚ to give yourself some time."
You'll discover:
- You can serve others better when you serve yourself first
- The value in getting rid of those old messages that you are less than
- The importance of clarity of purpose, intention and motivation
- How to light the fire from within
- Breaking the cycle of mindless doing has great rewards
Remember: Selflessness without self-care leads to selfishness
Interview Links & Other Resources
Bryan’s website
Bryan on Twitter
Bryan on Facebook
Bryan on LinkedIn
Do A Day Book
Mere Mortals Unite on C-Suite Radio
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A 20-year entrepreneur, speaker, & globally recognized growth strategist, Marissa’s lifetime legacy mission is to educate, equip, & empower 100 million entrepreneurs & leaders with the skillsets and mindsets they need to reach their greatest potential.
As CEO of Successful Culture, Marissa helps CEOs master the 3 most critical aspects of business growth: leadership development, strategy formulation & execution, and organizational culture assessment & improvement.
Marissa shares her views on workplace culture including some of her Eight Secrets to a Growth-Driven Culture:
- Commitment to a Non=Toxic Environment
- Commitment to Fun
- Safety Outside of the Comfort Zone
- Employee Input for Ideas, Improvements and Direction
- Join for One Position; Stay for Another
- Continuous Learning
- Responsible Flexibility and Work-Life Integration
- Empowerment & Accountability
You’ll discover:
- How to NOT have a toxic environment
- The importance of knowing that your employer has your back
- What does it mean to have a “safe” environment?
- Many ideas on how to create continuing education
- How to build an advisory board
For more information about Marissa:
Marissa on Twitter
Marissa on LinkedIn
Marissa on Facebook
Book: Built to Scale
Businesses That Care on C-Suite Radio
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The best way to describe this episode of Mere Mortals Unite is to share what Steve Craft has to say about himself:
“I like to live in the world of ideas and possibilities, yet I’m always conscious of going beyond ideas and actually implementing them - getting stuff done. I enjoy creating new partnerships, promoting cutting-edge strategies and developing innovative knowledge management systems and technologies. I love discovering original ingenious concepts that make the world a better place.”
You’ll discover:
- What stops you from acting on your ideas
- How to create a vision for implementation
- The idea that it’s never too late
- The power of persistence and resilience
- How the experts can keep you down
- The importance of perspective
- Steps to “get it done”
-
- Imagination
- Believe in it
- Put together a plan
- Invite others that have diverse opinions
- Create an active team that empowers people
For more information about Steve
Steve Craft on LinkedIn
Mere Mortals Unite on C-Suite Radio
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Dõv Baron has been speaking internationally for over 30 years, he’s the man with a finger on the pulse of the evolving world of NextGen leadership. Dov Baron is a master storyteller!
Dõv is the bestselling author of several books, his latest, Fiercely Loyal: How High Performing Companies Develop and Retain Top Talent. Dõv’s international Leadership & Loyalty podcast is ranked the #1 podcast for Fortune 500 Executives Globally.
In this amazing ½ hour, leadership advisor to the UN, Dõv Baron, shares his many years of working with companies and their corporate culture. He can see the important values necessary for success and the pitfalls that come into all leaders lives. He constantly reminds us that if you want your people to be engaged, you have to be engaged.
You’ll discover:
- The importance of being purpose driven
- Move beyond your mission statement
- Perspective = $
- Vulnerability is strong and powerful
- Smart leaders openly collaborate
For more information about Dov:
Dov's Website
Dov on LInkedIn
Dov's book, Fiercely Loyal
Dov and Julie Ann on YouTube
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Phil M Jones is a truly self-made sales performance legend. With nearly 20 years in the sales and retail fields, Phil has made a name for himself across the globe.
Starting his first business at the tender age of 14 launched a prestigious career that consistently delivers performance far ahead of the curve. On this episode, Phil shares with us how we can make any statement from complex to simple to achieve a higher conversion. A path to get more of what you want, with an ethical heart of course.
You’ll discover:
- Better Questions = Better Answers
- How to increase your power of influence
- The importance of the “other” person
- A secret to removing objections
- Conversations are relationships
For more information about Phil
www.philmjones.com
https://www.linkedin.com/in/philmjones/
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On this episode, our guest is Michelle Gielan. After a successful career as a national CBS news anchor, Michelle decided to head back to school to receive her Master of Applied Positive Psychology. Michelle was tired of telling people negative news stories. So,during the height of the recession she focused her interviews on what people can do to foster greater levels of happiness within uncertainty.
Michelle Gielan is a Founder of the Institute for Applied Positive Research and the Bestselling author of Broadcasting Happiness and works with GoodThink. She works with companies to help realize that small changes and consistency can greatly improve workplace happiness. She knows through her research that a happier workplace equates to a successful workplace.
More info about GoodThink: GoodThink was created from a curiosity of how happiness and success were linked in the workplace. Michelle and Co-Founder Shawn Achor have worked with many Fortune 500 companies and Universities like Intel and Microsoft, Stanford and Yale University. Michelle and Shawn are featured professors on Oprah Winfrey’s Happiness course.
You’ll discover:
- What the links are between happiness and success.
- Why there are benefits to cultivating a more positive mindset in your business.
- The importance of moving your team through uncertainty.
- Why it is all about the words you use with your team and self.
- How to retrain your brain at any age to create happiness and less stress.
Interview Links & Other Resources
Visit MichelleGielan.com
Visit GoodThinkInc.com
Check out the Happiness E-Course
Follow Michelle Gielan on Facebook
Follow Michelle Gielan on Twitter
Connect with Michelle Gielan on LinkedIn
Businesses That Care on C-Suite Radio
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Today’s guest is Lea Haben Woodford; building an empire and treating her employees like her own children. By no mean is Lea coddling her employees, but she wants the best for them to grow and go off successfully on their own accord. Lea creates job and internship opportunities for students graduating from the ASU’s Walter Cronkite School.
Lea Woodford is the Chief Executive Officer and Founder of SmartFem Media Group aimed at educating, empowering and helping women in their careers. Lea is not only helping women, but millennials more specifically and giving them the tools for accountability and understanding boundaries within the workplace.
More info about SmartFem Media Group: SmartFem Media Group can be found on various online outlets, there is a digital magazine and Lea can be seen on her show on the C-Suite Network, SmartFem TV. Lea has a passion as a connector and in her pre- SmartFem work she was a dating coach.
You’ll discover:
- Why younger employees need to learn boundaries.
- The benefits of being a “fairy Godmother” to employees.
- The importance of failure.
- What it means to let go when it is necessary.
- How flexibility in your business can help you grow.
Interview Links & Other Resources
Visit SmartFem Media Group
Download Lea’s Book Lead. Share. Empower.
Check out the SmartFem Digital Magazine
Connect with Lea Woodford on Facebook
Connect with Lea Woodford on LinkedIn
Follow Lea Woodford on Twitter
Follow SmartFem Media on Twitter
Watch one of Lea’s SmartFem TV episodes on C-Suite
Businesses That Care on C-Suite Radio
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Bernie Swain shares one of the biggest factors in starting and maintaining his business; having empathy for his clients. Trust grew his business to represent the biggest names in politics and the entertainment world. Presidents, Prime Ministers, Authors, Big Thinkers and TV and Acting celebrities.
Bernie Swain is the Founder of the Washington Speakers Bureau and author of What Made Me Who I Am. The original idea was encouraged after Alex Haley told Bernie to think of our lives as being libraries and how sometimes they are overflowing with volumes and experiences and they need to be shared. In his book he shares the experiences of different celebrities and cultural icons and how they overcame what was holding them back and had trust in the process and were able to become successful.
More info about the Washington Speakers Bureau: Founded in 1980 by Bernie, his wife Paula Swain and Harry Rhoads Jr. created a bureau that changed how the lecture industry operated. They set new standards and upon making his first deal with a client Bernie never used a signed contract. All deals were based on trust. Since 1980 Washington Speakers Bureau has represented three presidents and has been a part of over 50,000 events.
You’ll discover:
- The importance of trust between yourself and your client.
- Why you need to find people that are good examples in your life.
- How empathy can open your business up to greater success.
- That there is a pathway for all of us to find.
- What makes passion more important than talent.
Interview Links & Other Resources
Visit BernieSwain.com
Visit the Washington Speakers Bureau
Check out Bernie Swain’s book What Made Me Who I am
Follow Bernie Swain on Facebook
Connect with Bernie Swain on LinkedIn
Follow Bernie Swain on Twitter
Mere Mortals Unite on C-Suite Radio
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Today we welcome Robert Glazer of Acceleration Partners, an award-winning affiliate marketing agency. They focus on delivering brand-aligned, customer acquisition programs for the world’s largest brands. Robert started emailing his team members with a leadership theme, quote, tip or article weekly aimed at personal growth. After receiving overwhelmingly positive feedback he shared this concept with other leaders and he now sends Friday Forwards to approximately 17,000 people.
Robert Glazer is the Founder and Managing Director of Acceleration Partners. Some of the brands Acceleration Partners have worked with are Target, Reebok, and Adidas. Robert is a regular contributor to multiple outlets including Forbes, Entrepreneur, Huffington Post and Success. Robert has also been named one of SmartCEO’s Boston Future 50, and a recipient of the Boston Business Journals “40 under 40” award.
More info about Acceleration Partners: Acceleration Partners is an award- winning affiliate marketing agency. Some of the accolades they have received are 2017 Inc. Best Workplaces, Best Company 2016 from Entrepreneur, Great Place to Work for Women in 2015 and 2016 according to Best Workplaces and Fortune. Acceleration Partners is a global company changing the way businesses succeed one Friday Forward at a time.
You’ll discover:
- How to reach employees in new and effective ways.
- Why it’s time to rid your company of the two-weeks’ notice policy.
- Why right person, right seat, right time is a good company mantra.
- How performance reviews are a thing of the past.
- The importance of checking in with employees and getting real time feedback.
Interview Links & Other Resources
Visit Acceleration Partners
Visit Friday Forward
Check out RoberSGlazer.com
Check out the Inc. Article about Robert
Download Chapter 1 of Robert’s book Performance Partnerships
Connect with Robert Glazer on LinkedIn
Follow Acceleration Partners on Twitter
Follow Robert Glazer on Twitter
Businesses That Care on C-Suite Radio
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126 Your Corporate Podcast - Clear, Concise & Consistent Messaging
URL: http://julieannsullivan.com/corporate-podcast/
Does your company treat you in the same way you’re expected to treat a customer? Many companies don’t remember that their employees are their best customers. When employees feel valued and enjoy coming to work each day, they will serve your clients, and customers better. Laurie Guest, a previous guest, is turning the show around on host Julie Ann Sullivan and talking about “Your Corporate Podcast.”
Your Corporate Podcast was created to engage, inform and celebrate organizations. The focus is to use the podcast, created specifically for your organization, to connect with clear concise and consistent messaging. It is useful for remote workers, or when an organization gets too big for one-on-one relationships. With this podcast, your employees can learn more about the organization, its purpose and those you serve.
You’ll discover:
- The importance of marketing yourself and the changes that you want within your organization
- Why the proper engagement is necessary for business growth
- How engaging, informing and celebrating your organization means growth
- Why marketing to employees is just as important as marketing to customers
Interview Links & Other Resources
Visit Laurie Guest
Visit Julie Ann Sullivan
Follow Laurie Guest on Twitter
Follow Julie Ann Sullivan on Twitter
Follow Julie Ann Sullivan on Facebook
Connect with Laurie Guest on LinkedIn
Connect with Julie Ann Sullivan on LinkedIn
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If you were asked, would you be able to recite your company’s values? Does your company have explicit values?
Today’s guest is Mary Thompson, Chief Operating Officer of the Dwyer Group, which has been in operation since 198. Mary will share the Dwyer Group’s company values and the importance of having them. At company meetings, employees are encouraged to recite the company’s code of values, with heart. The employee receives a certificate and $50 gift card. Why? The Dwyer group understand the necessity of repetition and reinforcement to allow these values to become a part of the fabric of their company. The main principles of their code of values is the idea of living “R.I.C.H.” with respect, integrity, customer focus and having fun. The Dwyer Group has many well-known service companies under its umbrella such as; Mr. Rooter, Mr. Handyman, Molly Maid and Aire Serv.
Mary Thompson served as the President of Mr. Rooter for nine years, and as the executive vice-president of the Dwyer Group before her appointment as the COO.
More information about Mary Thompson: following her first year as president of Mr. Rooter she was selected as one of 2007s Editor’s Choice Executives. Mary has won and been recognized by many awards and accolades since then. Mary also served as a member of the U.S. Marine Corps for eight years.
You’ll discover:
- The benefits of going over company values often and instilling their meanings.
- The importance of expanding your knowledge.
- Why leading by example benefits the whole business.
- How the Dwyer Group has maintained being at the forefront of franchise-based businesses for other 30 years.
- Why belonging is more important than fitting in.
Interview Links & Other Resources
Visit the Dwyer Group
Follow Mary Thompson on Twitter
Follow the Dwyer Group on Twitter
Connect with Mary Thompson on LinkedIn
Connect with the Dwyer Group on LinkedIn
Businesses That Care on C- Suite Radio
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124 Kernels of Truth Through Communication with Evan Hackel
URL: http://julieannsullivan.com/evan-hackel/
Summary
When was the last time you communicated with someone and truly used the skills necessary to create the art of communication?
Today’s guest Evan Hackel creator of Ingaging Leadership and the author of Ingaging Leadership is here to talk with us about the importance of proper communication. When having a conversation with someone whether in your business or personal life, do you listen for the ‘kernel of truth’? More than likely not. Many of us hear what someone is saying and then move on. Truly listening to what the truth is in someone’s message has changed the way Evan has managed his businesses.
Evan Hackel is a businessman successfully starting and running more than 10 companies. Evan would go on to bring one of those companies back from bankruptcy to then exceed $2 billion in sales in only four years.
More information about Evan Hackel: Evan is recognized as a thought leader, speaker and successful author on leadership. Evan has appeared on a few podcasts and has also been interviewed by several magazines such as; Entrepreneur and Franchising World.
You’ll discover:
-
The benefits of really listening for the truth.
-
The importance of being unconscious and competent.
- Why you should only focus on one thing at a time.
- The power of ideas within conversations.
- Why successful communication is a necessary skill in your business and personal life.
Interview Links & Other Resources
Visit Ingage Consulting
Follow Ingage Consulting on Twitter
Follow Evan Hackel on Twitter
Follow Evan Hackel on Facebook
Connect with Evan Hackel on LinkedIn
Mere Mortals Unite on C-Suite Radio
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Waffle Wednesday anybody?
Today’s guest, Jonathan Erwin, CEO and Founder of Red e App, makes sure that his employees are excited, enthusiastic and a great fit for his company. He also makes sure there are waffles on Wednesday’s. Productivity is a big priority at Red e App and Jonathan is focusing on connecting and engaging with all employees. This includes those that have a company email address and those without.
Red e App provides communication solutions, streamline feedback and engages the whole company.
More information about Jonathan Erwin: Jonathan had more than 20 years in sales, marketing and executive roles when he made the decision to create Red e App in 2011. Jonathan is passionate about communication that is both inspiring and engaging.
You’ll discover:
- ● Why it is important to have trust in your employees
- ● The importance of finding the right team members
- ● How successful connectivity creates a better work atmosphere
- ● The benefits of convenience
- ● How working smarter equals productivity
- Interview Links & Other Resources
- Visit Red e App
- Follow Red e App on Twitter
- Follow Jonathan Erwin on Twitter
- Connect with Red e App on LinkedIn
- Connect with Jonathan Erwin on LinkedIn
- Businesses That Care on C- Suite Radio
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122 Being Accountable in Your Life with Sam Silverstein
URL: http://julieannsullivan.com/sam-silverstien/
Summary
Are you keeping yourself accountable in your professional and personal life?
Today’s guest Sam Silverstein states in his biography that he is dedicated to empowering clients to live accountable lives to create an accountable world. He wants clients to focus on what you can do for other people as opposed to what they can do for you. From there you will find ways to better serve in your professional world. Sam knows that we connect through our values and brings this to the forefront of his talks.
Sam Silverstein is the author of several books about accountability in both a personal and business world setting. He is the founder of The Accountability Movement and has created an app that is available for download below. Sam has appeared on multiple news outlets to talk about accountability and his clients include First National Bank, Kraft Foods, and Pfizer Inc. to name a few.
More information about Sam Silverstein: Sam was Past President of the National Speakers Association. Throughout his career, Sam’s manufacturing and distribution companies have sold over $100 million in products and services. Sam is dedicated to creating an organizational culture that makes accountability a priority.
You’ll discover:
-
The importance of valuing everyone around you.
-
That helping your employees grow will, in turn, help you grow.
-
Why serving others and volunteering is beneficial to you and your employees.
-
The benefits of being a conversationalist.
-
The necessity of non-negotiable values.
- How to figure the right tricks and tips to find the people that will want you to succeed.
Interview Links & Other Resources
Visit Sam Silverstein
Download the Sam Silverstein App
Follow Sam Silverstein on Twitter
Follow Sam Silverstein on Facebook
Connect with Sam Silverstein on LinkedIn
Check out Sam Silverstein’s book Non-Negotiable
Mere Mortals Unite on C-Suite Radio
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121 Tenacity-The Super Power to Success with Marjorie Brody
URL: http://julieannsullivan.com/marjorie-brody/
Summary
Have you ever sat and considered what do you want professionally and what is the path to make that happen?
Today’s guest Marjorie Brody with BRODY Professional Development works with many Fortune 100 and 500 companies. This is one of the first questions she wants to know from her executive-level clients. Early in her career she let the words of an academic advisor determine how she would continue into her professional life. It turned out that listening to her own self-talk furthered her path to success more efficiently and effectively.
Marjorie Brody with BRODY Professional Development has been in business for over 30 years. They focus on training, coaching and consulting for clients such as Microsoft, American Express, and Lockheed Martin. Marjorie has created a Solution Arc to better execute change throughout every level of an organization.
More information about Marjorie Brody: Marjorie has won numerous accolades, awards, and honors over her career, such as Pennsylvania’s Best 50 Women in Business, induction into the Temple University’s “Women’s Entrepreneurial Hall of Fame,” and labeled a “Women of Distinction” by the Philadelphia Business Journal.
You’ll discover:
- The power of being tenacious.
- Why it is important to really consider the path that you need to take
- Who you should listen to in order to succeed.
- The importance of truly knowing yourself.
- The importance of delegation when building you and your business up.
- Why you need to have your goals outlined.
Interview Links & Other Resources
Visit BrodyPro.com
Follow Marjorie Brody on Twitter
Connect with Marjorie Brody on LinkedIn
Mere Mortals Unite on C-Suite Radio
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120 A Workplace Environment -Doing Life Together with Legal Monkeys
URL: http://julieannsullivan.com/legal-monkeys/
Summary
How would you respond if a company interviewing you asked if you were, “a shark”?
Today’s guest is Corey Cormier, Team Lead of Legal Monkeys. He has asked potential employees this question. Why? Corey knows that he and his team have built a successful workplace environment and they do not want a “shark” to come in and disturb it. You spend a large portion of your life at work, more often than not you’re at work with coworkers than at home with family. In order for everyone to succeed and have the best work/home life, you need to create company culture together.
More information about Corey Cormier and Legal Monkeys: Based out of Bryan, Texas, Legal Monkeys has been in operation since 2009. Legal Monkeys collects medical records for law firms around the country specializing with personal injury attorneys. Legal Monkeys has won Best Places to Work in both 2014 and 2015. In 2015 the company purchased a full city block in Downtown Bryan to make room for growth. The company focuses and believes in creating a work environment that allows their employees to grow professionally and personally.
You’ll discover:
- What kind of employee is the hardest to let go of if they’re not the right fit.
- How a workplace environment can influence a business’s success.
- The benefits of a change in workplace culture.
- The power of appreciation within your team.
- How a positive morning huddle can improve the atmosphere of your working environment all day.
Interview Links & Other Resources
Visit Legal Moneys
Friend Legal Monkeys on Facebook
Follow Legal Monkeys on Twitter
Connect with Corey Cormier on LinkedIn
Businesses That Care on C- Suite Radio
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119 The Advantage of Resiliency in Your Life with Richard Citrin
URL: http://julieannsullivan.com/richard-citrin/
Summary
When was the last time you considered your resiliency?
Today’s guest Richard Citrin, founder of Citrin Consulting, speaks with us about the power of knowing your own resiliency. He is the author of, The Resilience Advantage. Everyone has stress in life. What you might not realize is that you are hardwired with the resiliency to overcome it. You have the ability to empower yourself to go beyond stress.
Richard Citrin founded Citrin Consulting after an early career on Wall Street. There he experienced a poor management style and destructive workplace practices. Richard also came to realize that the typical approach to “managing stress” was flawed. He saw how many people move into victimhood. He just he knew there must be a better option to properly manage and address the challenge or adversity and stress within our lives.
More information about Richard Citrin: Richard has been a consultant, entrepreneur and lead in small and large companies alike. Richard is a licensed psychologist and works directly with organizations and corporations alike to help them improve their workplace and ultimately the lives of their employees.
You’ll discover:
- What happens when you choose to apply resiliency to your stress and not victimhood.
- A good way to get into a mindful state.
- The importance of recognizing that poor management and destructive workplaces lead to stressors that can be effectively dealt with.
- A better way to address challenge, adversity and stress in your life.
- What happens when you properly manage the stressors in your life both professionally and personally.
Interview Links & Other Resources
Visit Citrin Consulting
Follow Richard Citrin on LinkedIn
Follow Richard Citrin on Twitter
Check out the Citrin Consulting Blog
Check out Richard’s book The Resilience Advantage
Businesses That Care on C- Suite Radio
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118 When Your “Witchcraft” is the Best Craft with Tana Greene
URL: http://www.julieannsullivan.com/greene-group/
Summary
Why can’t you do your calling in your current business?
Today’s guest, Tana Greene, was asked this question by her coach when considering leaving her business due to a lack of fulfillment. What Tana learned was that when you understand who you are and what your values are, your business will align accordingly. In order to make sure that every new employee knows their strengths, which in turn helps the company, Tana requires every employee take the Strength Finder test upon hire.
Tana Greene is the CEO of The Greene Group, operating since 1988. In 2009 Tana and her husband opened Road Dog Drivers, to provide a matching system of professional truck drivers with motor carriers. This system is designed to keep assets moving. They wanted to match professional truck drivers that were able to drive and had unused hours of service to companies using an easy-to-use online platform.
More information about Tana Greene: Tana was interviewed for Inc. Magazine and stated her four values: never settle, have accountability, dare to be different, and see the awesomeness in others. Greene Group has been named as a national 2016 Best Staffing Firms to Work for winner, they have been recognized by Inc. Magazine as one of America’s 5,000 Growing Companies in 2007, 2008, 2014, and 2015.
You’ll discover:
● Why it is important to know your “witchcraft” in your business.
● Knowing the importance of culture and value within your company is more important than focusing on the money.
● The best ways to determine who you and what your core values are professionally.
● The importance of having a mentor to look up to in both personal and professional aspects.
● What knowing when it’s not a good fit in business does for your business.
Interview Links & Other Resources
Visit the Greene Group
Follow Tana Greene on Twitter
Follow Road Dog Drivers on Facebook
Connect with Tana Greene on LinkedIn
Check out Tana’s Book Creating a World of Difference
Businesses That Care on C- Suite Radio
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117 Exploring Professional and Personal Values with Mike Domitrz
URL: http://www.julieannsullivan.com/mike-domitrz/
Summary
When was the last time that you acted on an ah-ha moment in your life?
Today’s guest did so in 1989, after he became the brother of a rape survivor. He knew he needed to change the culture of consent and respect within communities and the world. I’m speaking with Mike Domitrz as he dives into why it is important to place these values on consent. He believes in respect in both your personal and professional life. Mike comments on values and understanding your abilities, “if you’re not working on something that is your unique ability, is it really worth your while?”
Mike Domitrz with the Date Safe Project, has been educating and inspiring individuals for over a decade using humor and emotion to discuss consent and why “asking first” will make a difference. Mike is one of the leading experts for transforming our sexual culture to make sure that consent and respect are at the forefront.
More information about Mike Domitrz: Mike has written a book called “Can I Kiss You?” and is the founder and Executive Director of the Date Safe Project. This project provides a better understanding to audiences around the world regarding consent. Mike is also the host of the podcast, The Everyday Mindfulness Show. The show engages audiences in thought-provoking conversations which will bring value to all aspects of your life.
You’ll discover:
- The benefits of understanding what you’re here to do.
- That delegation is key when you understand your abilities and team member’s abilities.
- That “letting go of control” may be the best option for your company and personal success.
- Why it is necessary to have patience when growth and changes are abounding in your business.
- How to reduce stress and improve your professional values by focusing on one goal at a time.
- Knowing your skill-set is your most important asset.
Interview Links & Other Resources
DateSafeProject.org
Follow Date Safe on Twitter
Follow Everyday Mindfulness on Twitter
Date Safe on Facebook
Check out the Everyday Mindfulness Podcast
Connect with Mike Domitrz on LinkedIn
Mere Mortals Unite on C-Suite Radio
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116 Millennials’ and a Successful Company Culture- Just Media
URL: http://www.julieannsullivan.com/just-media/
Summary
How do you turn Millennials’ into the best employees? You understand that horizontal thinking is more valuable than vertical thinking. In today’s workplace environment, it is the best way to foster growth, happiness and satisfied employees.
Today I’m talking with two millennials, Sean Brennan and Hillary Freeman from Just Media. The President of the Company, Dick Reed, believes talking with would provide the best showcase of the company. Just Media has found that millennials are the key to their company’s success in transcending their markets. They know they need to foster and enhance a workplace culture that is engaging and creative for their employees to work at their best and stay.
Just Media is one of the Bay Area’s “Top Places to Work. They are a media company that has been operating since 1995. Originally from London, England, they opened their doors in San Francisco in 1996. Just Media manages all types of media for their clients.
More information about Just Media: Just Media works with some of the largest companies around providing them with innovative campaigns. Their list includes, Intel, WebMD, Toshiba, and Fijitsu. They do not keep themselves only in the technology marketing field, they have expanded into other diverse markets both domestically and internationally. They’re media geeks so you don’t have to be.
You’ll discover:
- How both Sean and Hillary came to Just Media.
- How Just Media encourages and engages employees through extracurricular activities.
- Why having different meeting options through departments matters for collaboration.
- The importance of cultivating the energy and motivation of Millennials
- The relationship between employees, involvement and fostering inclusion.
- The importance of providing recognition that is deserved.
Interview Links & Other Resources
JustMedia.com
Follow Just Media on Twitter
Just Media on Facebook
Check out the Just Media Blog
Connect with Just Media on LinkedIn
Connect with Sean Brennan on LinkedIn
Connect with Hillary Freeman on LinkedIn
Businesses That Care on C- Suite Radio
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115 Moving from Lack to Abundance - Olga Job
URL: http://www.julieannsullivan.com/olga-job/
Summary
How can I find happiness? That is one of the foundational questions in life. Most people seek out happiness through external means such as status or wealth. But our guest today asks you to think differently. She will help you see that happiness begins with changing yourself.
I’m excited to introduce you to Olga Job, a Certified Holistic Health and Lifestyle Coach. Olga has a way of thinking and communicating that immediately lifts you to a higher level. She reveals how to move away from a mentality of lack toward a mentality of abundance. Ironically, it doesn’t start “out there.” It starts “in here” with your own attitude and thinking. She also helps you see the importance of nutrition in your overall success. You’ll come away with a treasure trove of tips and strategies to move toward a truly abundant life.
Olga’s bio: Olga Job is a social entrepreneur who owns a holistic wellness business focusing on helping people learn how to manifest & achieve their potential through meditation, nutrition, and business strategies. She shares her concept of eating in abundance rather than lack and deprivation in her 7-week Lifestyle Awakening Health Coaching Program.
You’ll discover:
- Why health and nutrition are so important to your overall success.
- The reason happiness begins with your thinking.
- How negative emotions can help you think more positive.
- How to create joy and peace by thinking about things that make you happy.
- Why you must pay attention to color in your food.
- The importance of traveling with your food.
- Strategies for moving from a mentality of lack into a mentality of abundance.
- Why you should focus on what you can add to your nutrition, rather than what you shouldn’t have.
- The importance of sleeping, breathing, and meditation on your productivity and quality of life.
Interview Links & Other Resources
OlgaJob.com
Olga’s Blog
Follow Olga on Twitter
Connect with Olga on LinkedIn
Connect with Olga on Facebook
Mere Mortals Unite on C-Suite Radio
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114 From Dream to Success - Dave Nelsen
URL: http://www.julieannsullivan.com/dave-nelsen/
Summary
How do you take a dream and make it a reality. How do you start a company with knowledge and no money and create one of the best companies in Pennsylvania?
Today I’m talking with serial entrepreneur and award-winning speaker, Dave Nelson. We’re going to be exploring a company that Dave started back in 1998 and eventually ended up selling. When I asked Dave what employee engagement means to him, he said, “People passionately pursuing something they believe in while learning from each other, making themselves more valuable professionally (at the company and in their future careers).” You’ll learn how Dave put these words into practice at his company and how you can do it as well.
Dave’s bio: Dave Nelson is President of the Dialog Consulting Group. He speaks to more than 100 Vistage CEO and Key Executive groups each year about 1) Social Media for Business or 2) Doubling Business and Personal Productivity - 49 Apps You Can't Live Without. He also speaks to many industry associations and corporate groups on these topics. Dave was recognized as the Vistage 2010 & 2012 Impact Speaker and 2011 Best Speaker of the Year (#1 rating among 1,500+ speakers.
About Dave’s company: Dialog Consulting Group LLC helps businesses enhance the conversations with their most important internal and external customers using proven social networking, social media, and internet communication tools. Principal Dave Nelsen personally works with more than 500 CEOs (as part of the Vistage International network) every year to help them improve their companies' sales, marketing, and even internal communications.
You’ll discover:
- The history of Dave’s company, how they attracted top-notch software engineers, and why they won so many awards.
- Why they established a “ROWE” company--a results-only work environment.
- Why a leader should focus on motivating, delegating, and empowering rather than providing all the answers.
- The value of “flipping the pyramid” by seeing the CEO as a person who clears the barriers and gives people the resources to get one what they need to get done.
- Why Dave’s company paid 30-50% higher salaries than their competition for A-list software engineers.
- What’s next for Dave.
Interview Links & Other Resources
Follow Dave on Twitter
Connect with Dave on LinkedIn
Connect with the Dialog Consulting Group on LinkedIn
Businesses That Care on C-Suite Radio
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113 Communicating with Impact - Patrick Donadio
URL: http://www.julieannsullivan.com/patrick-donadio/
Summary
What are the most important skills you can develop to help you succeed in business and in life? While many skills are vital for success, today’s guest will help you see the importance of one skill that makes everything else easier: communication.
Patrick Donadio is not only an expert communicator, he is also a kind and generous person who loves to help others become more successful. On today’s episode, he will show you why it’s important to develop superhuman communication skills. You’ll learn the benefits of developing these skills, the science behind good communication, and practical steps to start becoming a better communicator. This is one skill you can’t live without, so prepare to learn and begin making a bigger impact today.
Patrick’s bio: Since 1986, Patrick J. Donadio, MBA, has carefully taken his decades of experience and crafted a results-based process for “Communicating with IMPACT.” He has guided C-suite executives, leaders and their organizations with powerful presentations and one-on-one business communications coaching to help them improve communications, presentations, increase profits, deepen relationships, enhance credibility and boost performance—in less time.
Patrick has empowered audiences nationally and internationally and has appeared on the same programs with such renowned speakers as: Earvin “Magic” Johnson, LA Lakers point guard; Joan Lunden, former “Good Morning America” host; and comedian Jeff Foxworthy, just to name a few.
As an educator, he has taught communications at the University of Notre Dame, The Weatherhead School of Management, The Ohio State University, and The John Glenn College of Public Affairs.
You’ll discover:
- Why Patrick believes everyone can develop superhuman communication skills.
- The benefits of developing better communication skills.
- What Patrick learned about communication from his Italian grandparents who didn’t speak much English.
- The importance of understanding the science behind good communication.
- Steps to start becoming a better communicator.
6 principles to help you communication with IMPACT:
I – Intention
M – Message
P – Person
A – Activate
C – Clarify
T – Transform
Interview Links & Other Resources
PatrickDonadio.com
Communicating with Impact by Patrick Donadio
Connect with Patrick on LinkedIn
Follow Patrick on Twitter
Mere Mortals Unite on C-Suite Radio
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112 How to Create a Culture of Engagement - Beacon Communities
URL: http://www.julieannsullivan.com/beacon-communities/
Summary
One of the hallmarks of a successful company is a culture of employee engagement. These companies don’t just see employees as workers. Rather, they view every team member as a critical part of the organization’s success. Today’s guest reveals how his company engages and develops team members, and why these efforts have been so successful.
Jeff Baker is the President of Beacon Communities, a Boston-based real estate company. The company website says, “Great housing changes lives and nurtures dreams.” Jeff details how Beacon Communities enhances not only his customers’ lives, but those of his team members as well. They do this through a wide variety of initiatives that have transformed their workplace culture. This episode is packed with practical ideas you can put into practice today to help improve the culture of your organization.
More info about Beacon Communities: Beacon Communities LLC’s team of highly experienced residential real estate professionals develop, own, and manage over 12,000 apartments across 70 communities throughout New England, Pennsylvania, Maryland, and Virginia. They have a proud forty-plus year history of building and managing award-winning residential communities that serve a diverse cross-section of society and make enduring contributions to the cities in towns where they are located.
You’ll discover:
- Why Beacon’s workplace culture is different, and what prompted the changes.
- How they kept a small company culture as they grew.
- The value of using cross-functional teams to implement ideas and impact your organization.
- The story behind “Beacon University” and how it has helped changed their culture.
- The value of transparency in employee surveys.
- How Beacon uses New Hire Lunches, 90-day onboarding programs, and their internship program to develop and communicate with team members.
- Ideas for bringing generations together in the workplace.
- Jeff’s thoughts on the future of the company.
Interview Links & Other Resources
BeaconCommunitiesLLC.com
Connect with Beacon Communities on Facebook
Follow Beacon Communities on Twitter
Businesses That Care on C-Suite Radio
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111 Meet 5 New People Every Day - Robert Galinsky
URL: http://www.julieannsullivan.com/robert-galinsky/
Summary
What does it take to become a true success? Money? Fame? Possessions? While those things are valuable, our guest today reminds us that we can never be truly successful or satisfied without one key thing: meaningful relationships.
Robert Galinsky has the unique superpower of meeting new people. He creates the situations and uses those connections to help others reach their potential. In our interview, Robert reveals many different strategies for meeting people. He also explains why we should be bold in asking for help, but not discouraged when the answer is sometimes “no.” Perseverance is key. Robert’s insight on relationships are earned through experience. His lessons on connecting will lift you to a higher level of success in your life.
Robert’s bio: Robert Galinsky is an author, speaking coach, and writer living in New York City. He is involved with TEDx teen, helping teenagers express their ideas to the world. He is also a playwright and the author of Coffee Crazy: 140 AHA! Coffee Moments from the Conference Room, to the Cafe, to the Kitchen.
You’ll discover:
- What it means to have “people power.”
- The benefits of meeting new people.
- Why it’s important to feel honored (and not bothered) when someone asks you for a favor.
- How Robert uses a coffee meeting to connect with new people.
- Why perseverance is so important in asking for favors.
- Actionable steps to meet new people every day.
- Why you should go out and meet people when you don’t feel like it.
- What’s coming up for Robert.
Interview Links & Other Resources
Coffee Crazy by Robert Galinsky
Follow Robert on Twitter
Connect with Robert on Facebook
Connect with Robert on LinkedIn
Life Lessons Through Literacy for Incarcerated Teens
Robert’s articles on The Fresh Toast
Mere Mortals Unite on C-Suite Radio
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110 Contributing to a Better Community - Greater Bridgeport Transport
URL: http://www.julieannsullivan.com/greater-bridgeport-transport/
If someone asked you, “What are the most exciting industries?” … public transportation probably wouldn’t come to mind. What if a large city’s bus service could help transform its community through leadership and service? Our guest today shows you how it’s done.
Doug Holcomb serves with Greater Bridgeport Transport, a bus service for Connecticut’s largest city. Doug has been working to increase employee interactions in an effort to improve their overall service. His main goal has been to provide training to increase trust as a gateway to improve interpersonal relationships within the agency. As a result, the trust flows outward to their customers. If you have customers or clients, this episode is packed with helpful tips on developing trust within your team and contributing to your community.
More information about Greater Bridgeport Transit: GBT is a provider of public bus transportation in the Bridgeport, Connecticut region. The agency provides city bus service and special door-to-door service for riders with disabilities. GBT has been in operation for 38 years.. GBT provides nearly 6 million rides every year. The mission of the agency is simple: Contributing to a better community through public transportation.
You’ll discover:
- How Doug came to Greater Bridgeport Transit, and how he developed the idea of increasing trust in the agency.
- The ways Doug encourages success in his team.
- How transportation officials in other cities have reacted to GBT’s success.
- Why mission and vision are so critical to the success of an organization.
- Several metrics that demonstrate GBT’s improvements over the last several years.
- How public transportation can contribute to a better community.
- The relationship between a systems failure and a values failure.
- How to improve your employee review process.
Interview Links & Other Resources
GoGBT.com
Follow GBT on Twitter
Businesses That Care on C-Suite Radio
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#109 How to Increase Your Energy, Focus and Productivity - Neen James
URL: http://www.julieannsullivan.com/neen-james/
One of the biggest challenges for today’s business leaders is staying focused and productive. Distractions such as social media and email can prevent us from accomplishing our most important goals. Today’s guest is an experienced guide who can help us avoid these landmines.
I’m thrilled to introduce you to Neen James. She’s a smart and sassy business leader who has the energy of the Energizer Bunny. Neen reveals lots of practical productivity strategies you can put into practice today. Her advice applies to everyone who wants to be more successful, from the stay-at-home parent to the CEO. No matter your business, you’ll benefit from Neen’s wisdom and insight on productivity.
Neen’s bio: Neen James is a leadership and attention expert focused on productivity and obsessed with helping leaders get more done so they can create more significant moments in life. She is the kind of speaker who engages, educates and entertains. Neen delivers the real-world solutions and results that apply in your organization, your home and your community. Neen also provides one-on-one consulting on a variety of leadership topics.
You’ll discover:
- Why Neen describes herself as an “energizer bunny.”
- The benefits of bringing more energy and paying attention to what matters.
- How Neen stays accountable in her life and business.
- They keys to developing a successful accountability relationship.
- Why publicly declaring your goals will help you accomplish them.
- Several ways Neen stays focused and avoids distraction.
- The benefits of working in 15-minute blocks of time.
- Neen’s morning and evening routines that help her stay focused and productive.
- The time boundaries she has in place, and how she gets so much done.
- Why you should look for opportunities to honor people and their time.
Interview Links & Other Resources
NeenJames.com
Neen’s blog
Folding Time by Neen James
Follow Neen on Twitter
Connect with Neen on LinkedIn
Connect with Neen on Facebook
Mere Mortals Unite on C-Suite Radio
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108 Just Be Nice - Josh Jones
URL: http://www.julieannsullivan.com/just-be-nice/
It can be discouraging to think about all the massive problems in the world today. How can one person possibly make a difference? Our guest today reveals an answer you might not expect.
I’m excited to speak with my friend Josh Jones. He believes that the key to massive and extraordinary change exists in the world right now. There are more than enough resources and goodwill to make a huge dent in the problems of today. These affect humans, animals, and the environment every day. What we need is coordinated, collaborative, and concentrated effort. Josh’s goal is to help individuals and organizations make ordinary changes that contribute to extraordinary positive change in the world. He shares how he is doing this through the Just Be Nice Project, and how you can practice these principles too.
Josh’s bio: Josh Reid Jones is the founder of the JBNProject, which aims to move people to an equality of opportunity through three core streams: housing, employment, and mental health. The JBNProject has been designed to amplify good will by utilizing the skills, infrastructure, even geographical location of existing businesses for maximum scale and impact. By bringing together existing businesses with the most effective, transparent, and efficient charitable organizations, the JBNProject drives complete outcomes across housing, employment, and mental health by creating a collaborative environment to deliver lasting change.
You’ll discover:
- Why Josh describes his superpower as the ability to understand problems that people have without being burdened with sentiment.
- The benefits Josh has seen from using his superpower.
- The habits Josh has implemented in his life to have better conversations and help society as a whole.
- Why it’s important to pay attention to other points of view.
- How the Just Be Nice Project is managing impact for people and organizations.
- The first steps to practicing “Just Be Nice” principles in your life or organization.
Interview Links & Other Resources
JoshReidJones.com
Josh’s Blog/Vlog
Josh’s Podcast
Follow Josh on Twitter Use hashtag #JBNProject
Connect with Josh on Facebook
Connect with Josh on LinkedIn
Mere Mortals Unite on C-Suite Radio
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107 Learning to Set Boundaries - The Pat Iyer Group
URL: http://www.julieannsullivan.com/learning-boundaries/
As a business leader, what type of relationship should you have with your team members? Are they friends with whom you have a warm personal relationship? Or are they employees whom you keep at a distance? How do you learn to set proper boundaries?
Our guest today helps us find some answers. I’m thrilled to be talking with my new friend, Pat Iyer. Pat has a medical background and is also an author, expert witness and coach. For 26 years, she ran a small business that was focused on helping attorneys with cases involving medical issues. When she sold the company in 2015, she had over 200 expert witnesses under contract. In our conversation, Pat shares lessons about business, accountability, and learning to set healthy boundaries in the workplace.
Pat’s bio: Pat Iyer MSN RN LNCC is a medical liability expert, professional speaker, author and coach. She works with healthcare providers who want to reduce risks and improve patient safety. LNCC is the certification granted by the American Association of Legal Nurse Consultants. It is the only legal nurse consulting certification which meets the standards of the American Board of Nursing Specialties. It is awarded to experienced legal nurse consultants who meet a practice requirement and pass a rigorous exam.
In 1989, Pat established Med League Support Services, an independent legal nurse consulting firm. As a result of reviewing thousands of medical records and talking with attorneys about thousands of cases, she developed her expertise in the concepts of medical liability and patient safety: from the labor and delivery to the nursing home, from the emergency department to the ICU, from the outpatient surgery center to the dialysis center, and everywhere in between.
You’ll discover:
- How Pat’s medical background prepared her to lead a growing business.
- Pat’s method for increasing accountability in her business
- How Pat helps team members learn from their mistakes.
- The difference between learning and blaming.
- How sending gift packages made a huge difference in Pat’s business.
- How a difficult employee taught Pat about setting boundaries
Interview Links & Other Resources
PatIyer.com
EditingMyBook.com (Ghostwriting and developmental editing)
PatIyer.com/Shop (Pat’s videos)
Follow Pat on Twitter
Businesses That Care on C-Suite Radio
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106 Becoming a Dynamic Communicator - Jill Schiefelbein
URL: http://www.julieannsullivan.com/dynamic-communication/
If you want to be an effective communicator in today’s world, you must do more than just produce content. You must also learn to leverage and repurpose your content in order to reach more people. Our guest today shows us how to do this effectively.
I’m excited to be speaking with the amazing Jill Schiefelbein. She is a fellow colleague from the National Speakers Association and is known as the Dynamic Communicator. Jill helps us see why it’s vital to share your content on various platforms with multiple audiences. You’ll be inspired to take your business and communication to the next level.
Jill’s bio: Jill Schiefelbein is an award-winning entrepreneur, author, and recovering academic. She taught business communication at Arizona State University for eleven years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations increase sales and create consumer advocates. Jill runs the Dynamic Accelerator program, helping solo- and micro-entrepreneurs accelerate business growth. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017.
You’ll discover:
- The benefits of leveraging and repurposing your content.
- Why you must have an unshakable confidence in your content.
- How Jill uses Post-It notes to help her be more focused and productive.
- The importance of developing your own style of connecting with your audience instead of blindly following everyone else’s strategies.
- How to repurpose your content on different channels, mediums, and platforms.
- Why you should learn what questions your potential customers are asking, then provide quality answers to those questions.
Interview Links & Other Resources
TheDynamicCommunicator.com
DynamicCommunicationBook.com
Jill’s articles on Entrepreneur.com
Follow Jill on Twitter
Connect with Jill on Facebook
Connect with Jill on LinkedIn
Mere Mortals Unite on C-Suite Radio
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105 Creating a Culture of Trust - TiER1
URL: http://www.julieannsullivan.com/creating-trust/
Summary
What is the measure of a great company? Is it profits? Size? The number of worldwide locations? While all of those can be significant, one measure of a great company is the level of trust within the organization.
Today I’m speaking with Greg Harmeyer, CEO of TiER1 Performance. TiER1 is an award-winning business that works with organizations on their strategic evolution, talent development, and change. In other words, they’re all about creating value. I first heard about TiER1’s innovative ideas as Lead Judge for the Engaging Pittsburgh awards. I also had the opportunity to hear one of their trainers speak on a subject that is vital in my speaking business as well: strategic change. On this episode, you’ll hear Greg’s innovative ideas for taking your organization to the next level by creating a culture of trust and engagement.
Greg’s bio: Now in his 15th year of business, Greg leads TiER1 Performance in crafting and delivering engaging, people-centered business solutions that help great companies achieve lasting results. TiER1 is a high-touch boutique consulting firm working to improve the performance of organizations through the performance of people to build a better world. A one-stop-shop for performance, TiER1 combines the talents of creative, technology, communications, learning, change management, and project management consultants to design and deliver innovative, people-centric solutions. The company’s clients include Procter & Gamble, FedEx, PPG, Macy's, Harley Davidson, Delta Airlines and over 200 other marquee organizations.
You’ll discover:
- How Greg increases employee engagement at TiER1.
- The first step to building trust within your organization.
- The benefits of having an employee-owned company.
- Why “work-life balance” is an oxymoron.
- The processes Greg uses to build trust and connectivity in the company.
- The benefits of developing a culture of trust and openness.
- Greg’s advice for those starting a new business.
- Why companies should view employees as clients.
Interview Links & Other Resources
TiER1Performance.com
Follow TiER1 on Twitter
Businesses That Care on C-Suite Radio
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104 Engagement Through Employee Recognition - Terryberry
URL: http://www.julieannsullivan.com/engagement-through-recognition/
What do people really want from their jobs? We all want a paycheck, but we also crave recognition for our accomplishments. We all want to feel valued and affirmed. Our guest today shows how one company excels at recognizing employees and creating a great workplace culture.
I’m excited to bring you this interview with Mike Byam. He is the Managing Partner and a 4th generation team member of Terryberry, a family-owned business. Next year, in 2018, Terryberry will celebrate its 100th year in business. You don’t reach that without creating a great workplace culture. Terryberry is in the business of employee recognition, but today we are going to talk about what they do in-house to give what I say are the two most important feelings any human can have: being acknowledged and having value. In 2016 Terryberry was named one of the Best and Brightest companies to work for in the nation. After listening to this episode, you’ll see why.
Terryberry is helping their employees to achieve their best potential. The research shows that employee recognition is the #1 driver of engagement. Employee recognition is much more than perks or gifts at Terryberry. It's about being present, listening, and genuinely appreciating people for who they are and what they bring to the team.
Exposure to this culture begins even before an employee's first day. Upon acceptance of an offer, employees receive a welcome kit including a guidebook with information about "what to expect" and a "Welcome Aboard Questionnaire." The questionnaire asks employees about what kind of recognition is meaningful to them, and about favorite drinks, snacks and restaurants for managers to use to personalize the recognition they receive.
New employees are inducted into Give a WOW, our social media-style recognition program, where they receive welcome messages from peers and leaders. From the very start of their employment, all employees are encouraged to recognize others in the organization whenever they see someone demonstrating Terryberry's core values in an exceptional way.
You’ll discover:
- A unique idea used at Terryberry to create a better workplace culture.
- Ideas for engaging Millennials through workplace recognition.
- Why two important parts of fostering recognition are the leadership, and connecting with people offline.
- A description of the in-house platform Terryberry uses for recognition.
- Why employees often invite their family and friends to join the team.
- Outcomes and benefits from adding on another product to their employee engagement strategy.
- The first steps for a business that wants to do better at employee recognition.
Interview Links & Other Resources
Terryberry.com
Follow Terryberry on Twitter
Terryberry’s philosophy of employee recognition (video)
Businesses That Care on C-Suite Radio
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103 Navigating the Game of Life - Mo Gawdat
URL: http://www.julieannsullivan.com/solve-for-happy/
How can happiness arise from a devastating loss? Is it possible to choose happiness over despair? What can we learn about life from video games? These may seem like unrelated questions, but today’s guest brings them together in a fascinating discussion.
I’m thrilled to share my interview with Mo Gawdat, the Chief Business Officer at Google’s [X]. This is an elite team of engineers who make up Google’s futurist “dream factory.” At the early age of eight, Mo decided to focus on a topic of interest each year and learn as much as possible. This incredible habit lead to some life-changing discoveries. I found his new book, Solve for Happy, to be a wonderful mixture of engineering genius and a huge empathetic heart. You’ll see this unique mix in our interview.
Mo’s bio: In the past ten years, Mo has made happiness his primary topic of research, diving deeply into literature and conversing on the topic with thousands of people in more than a hundred countries. He is also a serial entrepreneur who has co-founded more than twenty businesses. He speaks Arabic, English, and German. In 2014, motivated by the tragic loss of his son, Ali, Mo began pouring his findings into his first book, titled Solve for Happy.
You’ll discover:
- Why Mo describes his superpower as “navigation.”
- The tragic story of losing his son, and how it has changed his life.
- How to look at life as a game, and strategies for navigating the hard parts.
- Concepts to be better navigators in life.
- How to reframe your emotions by reframing your thoughts.
- Three types of thoughts happening in our heads.
Interview Links & Other Resources
SolveForHappy.com
Solve for Happy by Mo Gawdat
Mo’s interview with Lewis Howes
Mo’s interview with the Free Library of Philadelphia
Follow Mo on Twitter (use hashtags #10MillionHappy and #SolveForHappy to tweet about Mo and the book)
Connect with Mo on LinkedIn
Connect with Mo on Facebook
Mere Mortals Unite on C-Suite Radio
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102 Developing Company Culture - Professional Movers
URL: http://www.julieannsullivan.com/developing-company-culture/
Great business leaders are found everywhere--office buildings, warehouses, stages and concert halls. Today you’ll hear from a leader in an industry you might not expect: professional moving.
I’m happy to bring you this interview with Andrew Androff of Professional Movers. What intrigued me about his company is that his management team all began as movers. For Andrew, although a college education is supported, those that have vested their time and grown within the company, possess the qualities to become leaders too. Professional Movers has created a culture that has been voted the Best Moving Service for five consecutive years by their community. Their Company Manifesto acts as their Culture Compass. Let’s find out how he does that.
More about Professional Movers: Professional Movers is a Residential and Office Moving Company that does things so positively different, they forever alter a customer’s expectations for the better. Since 1978, they have redefined the moving industry by creating a company-wide culture that values a compassionate connection with their customers. they take the time to understand their customers’ needs and provide solutions that saves money, relieves their stress, and transforms their perception of what to expect from a professional moving company.
More from Andrew about how Professional Movers developed its company manifesto: We invited our Team Members to put their individual fingerprint on the development of our Company Manifesto. We began by providing each with a document that explained what a company manifesto was and provided examples of other really emotionally positive company manifestos done well. We then provided a questionnaire that asked them specific questions about their role in the company.
We placed a manifesto box in our office and asked the team members to anonymously submit their completed questionnaires. We then utilized their answers to develop our company manifesto. We had the company manifesto printed into a really large design board and mounted it on our office wall for all to see. The Company Manifesto acts as our Culture compass. It reminds us of the fabric of our organization and the direction and goals we are collectively working towards.
You’ll discover:
- Why a company manifesto is important, and how team members helped develop it.
- How the company is positively impacting the public’s view of their whole industry.
- Practical ways they address a customer’s pain points.
- Why they view their work as a “craft.”
- Specific things they do that other movers don’t do.
- Practical ideas Andrew uses to engage employees and develop their company culture.
- How a simple reminder on the back wall of each truck reminds movers how they can make a difference.
- How the company’s leaders spot positive attributes of each team member and help develop their leadership.
- Why their different way of doing business has benefited the company.
Interview Links & Other Resources
ProfessionalMovers.com
Follow Professional Movers on Twitter
Businesses That Care on C-Suite Radio
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101 The Power of Storytelling - Kelly Swanson
URL: http://www.julieannsullivan.com/storytelling-kelly-swanson/
We usually think of storytelling as a skill reserved for movies, fairy tales, and novels. What if you could harness the amazing power of stories to better connect with your audience or customers? Today's guest shows us how.
I'm excited to bring you this interview with Kelly Swanson, an expert storyteller and comedian. Kelly not only knows how to tell a great story. She also understands why stories work and can help you improve your storytelling as well. You’ll learn a number of practical tips that will take your influence and engagement to the next level.
Kelly’s bio: Kelly Swanson is an award-winning storyteller, motivational speaker, comedian and author of The Gutsy Girl’s Pocket Guide to Public Speaking Kindle series and Who Hijacked My Fairy Tale?: How to Hang on to Humor When Life Doesn’t Go The Way You Planned. She’s also the creator of Prides Hollow and the wacky cast of Southern characters who show up when you least expect them.
Kelly has won awards for her storytelling from the Film Advisory Board of Hollywood and the National Parenting Publications Association. She was a featured entertainer for Holland America Cruise Lines and has been coined one of North Carolina’s funniest women.
She delivers funny, motivating programs on how to master the art of connection and engagement through the power of story. Woven into her powerful content on how you can craft your words to have more impact is her delightfully wacky and moving personal story of finding out how being the weird kid would turn out to be her greatest gift and biggest asset in business.
You’ll discover:
- Why we are all salespeople (and what that means).
- The biggest element of stories that people leave out.
- What “wound marketing” means and how you can use it.
- The biggest emotional need that people have.
- The three stories we should be telling.
- Several experiences where Kelly’s stories made a difference for her business and for her audience.
- Why you should make your stories as short as possible.
- Practical tips that can make your stories better.
- Why the audience must feel that you genuinely care about them.
Interview Links & Other Resources
KellySwanson.net
StoryImpactAcademy.com
Connect with Kelly on LinkedIn
Connect with Kelly on Facebook
Follow Kelly on Twitter
8 Women Dream
Who Hijacked My Fairy Tale? by Kelly Swanson
Mere Mortals Unite on C-Suite Radio
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100 The Leadership Gap - Lolly Daskal
URL: http://www.julieannsullivan.com/leadership-gap/
What is true leadership all about? Does it mean you’re just calling the shots and making all the decisions, or it is something much more important and meaningful? Our guest today has the answer.
I’m honored to share my interview with Lolly Daskal, someone I have been following for years. Lolly is one of the most highly regarded thought leaders in business today. She has enthused audiences around the world with her innovative perspective and challenges of conventional wisdom. I love her ability to be honest and thought-provoking, and she brings those qualities to our interview. Today Lolly and I will discuss some great ideas to increase employee engagement and create a more desirable workplace. You will instantly grow your leadership after hearing our practical advice for creating an enhanced workplace culture.
Lolly’s bio: Lolly Daskal is one of the most sought-after executive leadership coaches in the world. Her extensive cross-cultural expertise spans fourteen countries, six languages and hundreds of companies. As founder and CEO of Lead From Within, her proprietary leadership program is engineered to be a catalyst for leaders who want to enhance performance and make a meaningful difference in their companies, their lives, and the world. Based on a mix of modern philosophy, science, and nearly thirty years coaching top executives, Lolly’s perspective on leadership continues to break new ground and produce exceptional results.
Of her many awards and accolades, Lolly Daskal was designated a Top-50 Leadership and Management Experts by Inc. magazine. Her writing has appeared in HBR, Inc.com, Fast Company (Ask The Expert), Huffington Post, Psychology Today, and others.
You’ll discover:
- The simplest and most important way to show appreciation to an employee.
- A fascinating story detailing how Lolly established a yoga center at a business, and the impact it had on team members.
- The importance of celebrating continually, not just at the end of a project.
- How distractions can help you be more focused and creative.
- Why titles don’t have anything to do with leadership.
- Why leaders must be truth-tellers.
- If we give ourselves time to connect, we find we have so much in common.
Interview Links & Other Resources
LollyDaskal.com
The Leadership Gap by Lolly Daskal
Follow Lolly on Twitter
Businesses That Care on C-Suite Radio
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099 Show Up as the Star You Are - Jess Todtfeld
URL: http://www.julieannsullivan.com/show-up-as-the-star-you-are/
Are you coasting through life on autopilot? Do you feel overwhelmed by too many things to do? Could you use a change of perspective? If you answered “yes” to any of these questions, our guest today will help you get out of a rut and create space in your life to truly “show up” as the star you are.
I’m happy to bring you this interview with Jess Todtfeld, who is a media expert and former TV producer. He holds the Guinness World Record for being interviewed the most times in 24 hours (112 interviews on different radio stations). This is a very fun interview that will inspire and motivate you to become your best self and maximize your potential.
Jess’s bio: Jess Todtfeld helps people who want to ... GET more media interviews, ACE more media interviews ... and CONVERT interviews into sales. His work helps create the space to “show up” in your life and create jumps in your confidence by eliminating the unknown and showing you possibilities...many you didn't even know were there.
You’ll discover:
- What it means to create the space to “show up” in your life and your work.
- How Jess helped a woman who was self-conscious about her voice, and helped her see things from a new perspective.
- Why it’s important to get outside information
- Why we shouldn’t only look for things you don’t like when improving ourselves, but also look for things we DO like (and do more of them).
- Habits that Jess uses to allow his best self to show up.
- The importance of outsourcing work so you can focus on your priorities.
- Actionable steps you can take to create space for your own success.
Interview Links & Other Resources
SuccessInMedia.com
MediaSecretsBook.com
Connect with Jess on Twitter
Connect with Jess on Facebook
Connect with Jess on LinkedIn
Mere Mortals Unite on C-Suite Radio
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098 Creating a Customer Service Culture – Southeastern Pennsylvania Transit Authority
URL: http://www.julieannsullivan.com/customer-service-culture/
When you think of “customer service,” what industries come to mind? Perhaps you think of hotels, restaurants, tech companies, or entertainment. On this episode, you’ll learn how one state government agency is leading the way in customer service.
I’m thrilled to introduce you to Kim Heinle, who works with Customer Service and Advocacy for the Southeastern Pennsylvania Transit Authority. You may have never considered what training is necessary for these workers, but they face many different personalities on a daily basis. For Kim, every day is a new adventure with new opportunities and challenges. He wants a team that truly wants to be there and love what they do. Kim is committed to helping his workforce live productive lives. His main goal is to weave a Customer Service Culture into the fabric of their business. On this episode, Kim shares how he accomplishes this.
Kim’s bio: Kim Scott Heinle is the Assistant General Manager for Customer Service & Advocacy with SEPTA, the public transit organization for Southeastern Pennsylvania. SEPTA has been in business since 1964, and Kim has been with the organization for 33 years. His goal is to empower employees at all levels to meet and exceed customer expectations.
Further thoughts from Kim on increasing employee engagement and enhancing the workplace culture: “Public Sector organizations need a new approach to business and it starts with understanding why we are here in the first place. Building a SEPTA Customer Service Culture (BASCSC) is now in the fabric of who we are. It’s the starting point for understanding the link between highly motivated employees and their ability to deliver amazing service to our riding customers and non-riding customers.”
You’ll discover:
- A unique idea Kim uses at SEPTA to create a more engaging workplace.
- How SEPTA leads the industry by using social media in its everyday operations.
- A brief yet fascinating history of modern metro-area transportation.
- Why the shift from private companies to public agencies made it difficult for public transit organizations to stay customer-focused.
- The importance of looking at what your customers expect, and what you’re able to deliver.
- Why front-line team members are so critical to SEPTA’s success.
- How SEPTA uses social media to serve customers and protect the organization.
- Kim’s leadership strategies and initiatives to increase employee engage and customer service.
- Specific ways that SEPTA empowers team members to make the right decision in the moment.
Interview Links & Other Resources
SEPTA.org
Follow SEPTA on Twitter
Follow SEPTA Customer Service on Twitter
Businesses That Care on C-Suite Radio
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097 Love with Full Intelligence
URL: http://www.julieannsullivan.com/love-with-full-intelligence/
Summary
One of the most enduring questions of the human race is “What is love?” Is it an emotion? An action? A choice? A feeling? How does it relate to our thinking? Our guest today helps us clarify this misunderstood topic and shows us how to love with full intelligence.
Nic Marks joins us from England, where he is the CEO of Happiness Works and a board member of Action for Happiness, a charity campaigning for a happier and more caring world. Nic has been an advisor to the government of the UK, spoken at the TED global conference, and hung out with the Dali Llama. You’ll want to hear what he has to say about love, choices, and relationships.
Nic’s bio: Nic Marks helps organizations build happier, more productive workplaces. Described as a “Statistician with a Soul” because of his unusual combination of ‘hard’ statistical skills and ‘soft’ people skills, he draws on scientific evidence to show that everyone benefits when businesses take happiness seriously. Nic founded Happiness Works, an innovative tech-based business with offices in London and San Francisco, to be the catalyst in changing the world of work for the better. Nic is an in-demand public speaker. Undoubtedly his favorite talk of the year was in a circus tent at the Wilderness music festival.
As well as being the CEO of Happiness Works, Nic is a board member at Action for Happiness, a charity campaigning for a happier and more caring world whose patron is the Dalai Lama and a Fellow of the New Economics Foundation.
You’ll discover:
- What it means to “love with full intelligence,” and the benefits it brings to your life.
- How systems change us much more than we realize.
- The importance of creating good choice sets.
- How “loving with full intelligence” helped Nic make a tough choice to leave an organization and stay true to his work.
- Why happiness should be a key performance indicator of every business.
- Nic’s daily practice of walking, and how it helps him to think clearly and love with full intelligence.
Interview Links & Other Resources
HappinessWorks.com
ActionForHappiness.org
Happiness at work survey (free trial)
Action for Happiness & the Dali Llama
Follow Happiness Works on Twitter
Mere Mortals Unite on C-Suite Radio
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096 Fun as Business Culture
URL: http://www.julieannsullivan.com/creating-fun-as-business-culture/
Summary
Can an accounting firm actually be a fun place to work? The two concepts of “fun” and “accounting” seem to be polar opposites. On this episode, you’ll learn how one forward-thinking accounting firm has carefully created a fun business culture that allows their team members to grow and thrive.
I’m thrilled to share an interview with Bill Hagaman, CEO and Managing Partner of WithumSmith+Brown. Since I’m a recovering accountant, I was very intrigued to have Bill on the show. We don’t think of an accounting firm as a place where people have fun, but as you’ll learn in this episode, they have used videos and other intriguing programs to establish a business culture that is enjoyable and growth-oriented. You’ll be inspired to start thinking of ways to boost the culture at your own workplace after hearing how Withum does it. You might even be inspired to get up and dance!
Bill’s Bio: Bill is the Managing Partner and Chief Executive Officer of WithumSmith+Brown, PC, and has been a member of the firm’s management for over 30 years. He is a licensed certified public accountant in New Jersey, New York and Florida, as well as a Chartered Global Management Accountant (CGMA), specializing in merger and acquisition services and international business.
A graduate of Richard Stockton College of New Jersey with a bachelor’s degree in accounting, Bill joined Withum in 1980. He is a member of the American Institute of Certified Public Accountants (AICPA) and the New Jersey Society of Certified Public Accountants (NJSCPA). He has also demonstrated a leadership role in expanding the firm’s global capabilities, serving as a current executive committee member of HLB International and as the former chairman of Nexia International USA. Both are worldwide networks of independent accounting firms and business advisors.
Bill has appeared on several television and radio programs discussing topics related to leadership and business management. He is frequently quoted in accounting and business publications, and has authored many articles over the years on topics ranging from fixed asset management, mergers and acquisitions and leadership within the profession.
You’ll discover:
- The programs Withum uses to engage its team members.
- Why they use the term “team members” instead of “staff” or “employees.”
- What it means to “dress for the day.”
- How Withum uses a suggestion box to gather great ideas.
- The way Withum uses its annual video to differentiate themselves, increase engagement, recruit team members, and bring in new business.
- How Bill uses the ten elements of the “Withum Way” to create and maintain the company’s culture.
- The importance of repeating yourself and delivering the same message over and over again.
- How Bill uses the annual meeting to increase engagement and create a fun culture.
The Ten Elements of the Withum Way
- Think Client Centrically
- Possess a Vision for Growth
- Welcome Innovation and Change
- Maintain a Cooperative Attitude
- Demand Integrity
- Cultivate Open and Honest Relationships
- Embrace the Family Spirit
- Work hard/Play hard
- Give Back
- Live Life Passionately
Interview Links & Other Resources
Withum.com
The Withum Way
Breaking Stereotypes of Accountants (Video)
2016 State of the Firm (Video)
Follow Withum on Twitter
Businesses That Care on C-Suite Radio
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095 Fire Up Your Brain - Julie “Brain Lady” Anderson
URL: http://www.julieannsullivan.com/fire-up-your-brain/
Summary
Everyone wants to be successful, but how do you do it? Is it a matter of working harder? Getting a good education? Knowing the right people? All of those elements can certainly be helpful, but our guest today points to a more fundamental element to success in life, business, and relationships.
I’m happy to introduce our guest, Julie Anderson, also known as the “Brain Lady.” For almost two decades, Julie has been using science to ignite people to fire up their brains. On today’s show, she shares specific ways to accelerate success in your personal and professional relationships, as well as your career. Her energy is infectious and she is really, really smart! You’ll learn a number of ways to enrich who you are and what you do.
Julie’s bio: Julie “Brain Lady” Anderson is considered to be one of the nation’s top experts on the Brain Personality Connection. She is a public speaker; business, communication, and relationship consultant; and published author. For more than 16 years, she has used the science behind psychology to ignite entrepreneurs and women to fire up their brains. The information she shares will help accelerate your success in your relationships, career, and business. Her background includes Natural Health, Psychology, Human Resource Development, Psychoneuroimmunology, as well as courses in Depression, Anxiety Disorders and Brain Function, Personality Types, Brain Health, and the Brain Personality Connection.
You’ll discover:
- How Julie describes her superpower, and how it benefits her.
- Specific ways that positivity has affected her life.
- Ways to work yourself out of a negative attitude.
- How changing your thought process from neutral to positive can instantly increase your immune response.
- A new way to look at disagreements with others by discovering that there doesn’t have to be just one way to solve a problem.
- How stress and negativity can physically damage you.
- The habits Julie has built into her life that help her stay positive.
- A positivity exercise Julie uses to lift the energy in the room at her live events.
- Tips for looking at the world in a more positive way.
Interview Links & Other Resources
YourBestMindOnline.com
Your Best Mind Online Blog
Brain Lady Speaks Radio Show
Follow Julie on Twitter
Connect with Julie on Facebook
Connect with Julie on LinkedIn
Your Best Mind App
Anatomy of an Illness as Perceived by the Patient by Norman Cousins
Head First by Norman Cousins
The Four Agreements by Don Miguel Ruiz
Mere Mortals Unite on C-Suite Radio
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094 Grooming Talent
URL: http://www.julieannsullivan.com/talent-grooming/
Summary
Most companies don’t view interns as an integral part of their culture or strategy. At best, they view interns as a sap on company resources and energy. What happens when a company decides to focus on interns not only as a way to serve those students, but also as a way to develop talent for the company and invest in the community? Today’s guest gives us the answer.
I’m happy to interview Jennifer Trakhtenberg on today’s episode. She is the Senior Talent Leader at ClearVision, a B2B company that was recently recognized as one of the best companies to work for in the state of New York. Here is a short list of what is important at ClearVision: open communication; continuous improvement for our employees, customers, and community; a passion for grooming talent; investment in learning & development opportunities; a commitment to wellness; and a penchant for fun. Jennifer shares how ClearVision takes these values from concepts to reality through its innovative approach to internships. Don’t miss this episode that is filled with practical and actionable ideas you can implement today.
Jen’s Bio: Jen Trakhtenberg is an experienced human resources professional dedicated to growing teams, building employee programs, and developing tools to enhance the workplace. She has held leadership roles in HR functions at Morgan Stanley, Register.com, and most recently at ClearVision Optical. She graduated Summa Cum Laude from Binghamton University with a Business Management degree and concentrations in Human Resources & Marketing. She then pursued a Master’s degree in Industrial/Organizational Psychology at NYU, and obtained a Certificate in International Studies & Executive Coaching.
Jen has a genuine passion for using creativity to improve organizational culture and infusing fun into the corporate environment. She is a cheerleader for instilling core values in how work gets done, and focuses leadership efforts on everything related to people, culture, and philanthropic giving. She currently oversees the Talent Management function & team for ClearVision Optical with an emphasis on cultivating an engaging & fun company culture.
She leads the effort to identify top talent through recruitment, assessment & retention. She also developed and designed the company’s dynamic intern training program, from which over 14 full-time hires have been made. Jen’s personable approach has led her to become a coach and mentor to many in the areas of performance management, team building, & talent development. She is invested in employees’ wellbeing and growth, offering an array of trainings for ongoing education. She also helps deliver innovative philanthropic efforts, holiday celebrations, motivational exercising, and exciting networking activities that keep employees engaged.
You’ll discover:
- How’s Jennifer’s positive experience as an intern shaped her commitment to serving interns in her current role.
- How ClearVision uses its internship programs to develop talent and create opportunities for students as well as the company.
- Why a company’s culture is such a vital part of its overall success.
- Various ways that ClearVision creates a culture of openness, listening, and feedback.
- How ClearVision’s culture has resulted in low employee turnover.
- What it means to be part of the “Junior Justice League.”
- How ClearVision uses reverse mentoring to improve the company.
- What kind of feedback ClearVision has received from their interns.
- What Jennifer is working on next.
Interview Links & Other Resources
CVOptical.com
ClearVision’s Intern Program
Follow ClearVision on Twitter
Connect with ClearVision on Facebook
Connect with ClearVision on LinkedIn
Businesses That Care on C-Suite Radio
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093 Slow to Anger, Quick to Forgive - Thom Singer
URL: http://www.julieannsullivan.com/slow-to-anger-quick-to-forgive/
There are many aspects of life that can create anger and derail your success. But the biggest threats come from within. Our guest today identifies one of these threats--anger--and shows us how to successfully deal with it.
I’m thrilled to interview Thom Singer, who is known as the Conference Catalyst. His high energy, positive outlook, and engaging style cultivates a better conference experience and changes lives. In this interview, Thom shares why it’s so important to be slow to anger and quick to forgive. He shares practical strategies for living out this key principle that can change your life. I think you’ll find Tom’s words of wisdom to be an asset in life as well as business.
Thom’s Bio: Thom Singer has an eclectic background working in sales, marketing and business development roles for Fortune 500 Companies, Law Firms, and entrepreneurial ventures. He is a professional master of ceremonies, motivational keynote speaker, and the author of twelve books on the power of business development, networking, entrepreneurship, legal marketing, and presentation skills while also serving as the host of the popular “Cool Things Entrepreneurs Do” podcast. He regularly speaks at business and association conferences around the United States and beyond, and has presented to over 600 audiences during his career as a speaker. He lives in the amazing city of Austin, Texas where he and his wife are the parents of two highly spirited daughters.
You’ll discover:
- The benefits of being slow to anger and quick to forgive.
- How Thom’s approach has helped him in business.
- Why you shouldn’t quit just because something doesn’t go your way.
- The importance of thinking long-term.
- Why gratitude is a great antidote to anger.
- The importance of self-awareness and knowing that not everyone sees things like you do.
- The value of learning from people you disagree with.
- Actionable steps to help you be slow to anger and quick to forgive.
Interview Links & Other Resources
ThomSinger.com
Cool Things Entrepreneurs Do Podcast
Follow Thom on Twitter
Connect with Thom on Facebook
Connect with Thom on LinkedIn
Mere Mortals Unite on C-Suite Radio
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092 Developing Compassion & Empathy
URL: http://www.julieannsullivan.com/developing-compassion-empathy/
Many workplaces and industries today operate like war zones. Employees experience high levels of stress, fatigue, burnout, and other symptoms of disengagement. Workers in fields such as law enforcement and health care are especially prone to these symptoms. Our guest today shares a unique, empathetic approach his company uses to help employees stay more engaged and thrive in stressful environments.
I’m happy to introduce you to Zach Stone, Chief Strategy Officer and Co-Founder of the Red Kite Project. Red Kite stops burnout, disengagement, conflict, and violence in the workplace using techniques built in war zones for high-stress professionals. Their methods are research-proven to reduce absenteeism, assaults, complaints, rule violations, health-care costs, workplace conflict and resource wasting. Zach shares why and how Red Kite was founded, as well as a number of principles you can start using today to help employees stay healthier and more engaged.
Zach’s Bio: Zach Stone is co-founder and Chief Strategy Officer of Red Kite Consulting Inc. in 2008, He co-created Red Kite Project in an effort to bring healing and burnout prevention methodology used in places like Afghanistan, Rwanda, Chechnya, and Bosnia to the United States of America. Red Kite is the world's first workforce development firm that uses methods built in war zones to help professionals in the harshest jobs to survive and thrive. Zach Began his career in 1999 when he was trained in group facilitation and adult learning.Since then he has worked as an educator, mediator, facilitator, corporate trainer, and crisis interventionist. He has trained over 6,000 professionals in the military, first response, crisis intervention, diplomacy, healthcare, and transportation industries. Zach has been featured twice by Apple Inc, for innovation in the field of training and social innovation.
You’ll discover:
- How Zach defines engagement.
- The close connection between people’s knowing their purpose at work and the quality of the work they accomplish.
- Why Red Kite has created a culture that values employee health, and how they use different forms of movement (such as dance and yoga) to help people shake off burnout and disengagement.
- The importance of investing in well-being for employees, not only to care for people but as a cost-saving measure.
- Why preventative care is much easier and cheaper than reactive care.
- How “vicarious trauma” impacts workers.
- How Red Kite uses the Post-War Reconstruction Model and applies it to organizations.
- Why an organization’s leadership must be committed to change.
- The positive outcomes the Red Kite team has seen as a result of their work.
Interview Links & Other Resources
RedKiteProject.com
Follow Red Kite Project on Twitter
The Harvard Wellness in the Workplace Review (2010)
Here’s What Burnout Costs You (Forbes article)
Businesses That Care on C-Suite Radio
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091 Increasing Engagement in the Workplace
URL: http://www.julieannsullivan.com/engagement-in-workplace/
Summary
Did you know that by 2020, there will be a shortage of 5 million workers across all industries? This translates to more choices for workers and a greater need for employee engagement. Money is no longer the dominant factor that drives a person’s choice of where to work. How can you help employees be more engaged and create a culture that will help your company thrive both now and in the future?
On this episode, you’ll learn practical tips and strategies that will help you add value to employees and create a culture they love. I’ll share why communication, collaboration, and change management skills are so important and how to help employees develop them. These used to be known as “soft skills” but are now considered essential. Don’t miss this episode that’s packed full of ideas to help you create an environment that exudes success!
You’ll discover:
- Why employee engagement is so important to your company.
- Practical ways to help employees develop skills such as communication, collaboration, and change management.
- How much money you can add to a 50-person company’s bottom line by increasing employee productivity by just 5%.
- Several benefits of creating a positive workplace culture.
- How engagement helps people become better problem solvers, salespeople, and customer service reps.
- Examples of engagement practices you can use immediately in your company.
- How engagement impacts your company’s CSR (corporate social responsibility).
- Why money is no longer the most important criteria that people use to decide where to work.
- How employee engagement helps employees be more productive and creative.
- Why the lack of employee engagement in the coming years is going to become a critical problem as our workforce becomes more sophisticated and discerning.
Interview Links & Other Resources
Send Julie Ann an email
Businesses That Care on C-Suite Radio
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090 Be More, Do More, Have More, The Power of Significance - Tom Ziglar
URL: http://www.julieannsullivan.com/ziglar-on-significance/
Summary
What does it mean to create significance? How can I make a greater impact on others? How are my habits related to my personal and professional achievement? Those are questions every success-oriented person should be asking, and our guest today will help you find the answers.
I’m excited to introduce you to Tom Ziglar, son of the late Zig Ziglar, one of the world’s top motivational speakers for decades. Tom is CEO of the Zig Ziglar Corporation and travels the world speaking to billion-dollar companies, small business owners, and at prestigious academic institutions. In our interview, Tom reveals the secrets that have helped him become so successful. You’ll learn why you must be before you can do, why you must do before you can have, and what the ultimate goal of your success should be (hint: it’s to help others). Grab pen and paper, your phone or tablet, because you’ll want to take notes on the practical strategies Tom shares for success.
Tom’s Bio: For over two decades, Tom has served as CEO of the family business. He joined the Zig Ziglar Corporation in 1987, learning every aspect of the business as he climbed from working in the warehouse, to sales, to seminar promotion, to sales management, and then on to leadership. Tom has had the privilege of speaking around the world to billion-dollar companies, small business owners, and at prestigious academic institutions like Cambridge and Harvard. He excels at speaking on leadership, business, and performance. Tom’s mission in life is simple: To help you become significant by equipping you to help others be, do, and have more than they thought possible.
You’ll discover:
- Why Tom describes his superpower as being an “intellectual engineer,” and how you can harness that power as well.
- The fastest way to success.
- Key wisdom from Zig Ziglar on why habits are like termites: “Hurricanes and tornadoes get all the publicity, but termites do more damage and they take such little bitty bites.”
- Why you’ve got to be before you can do, and do before you can have.
- Why lottery winners tend to squander all their money.
- The reason why you should get out of bed immediately instead of sleeping in.
- How to re-train your brain to look for the good by keeping a gratitude list.
- The power of a 2-minute self-talk exercise twice a day … it will change your life!
- The three C’s of prosperity: Connect, Communicate, Collaborate
Tom’s 5:00 a.m., 45-minute routine that has laid the foundation for his success:
- I imagine two chairs--one for me, and one for God. I ask Him three questions: Do you know my circumstance? Are you big enough to handle it? What’s the plan?
- I study the Bible.
- I write down four goals I’m working on that day.
- I write the names of the people I will encounter that day, and create a mental model of how my time with them will go. Even if things go differently, I am better prepared to handle it.
- Then I get to work on my #1 priority for the day.
Interview Links & Other Resources
Ziglar.com
Free Self-Talk Cards
Follow Tom on Twitter
Connect with Tom on LinkedIn
Connect with Tom on Facebook
The Ziglar Show Podcast
Two Chairs by Bob Beaudine
Mere Mortals Unite on C-Suite Radio
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089: Building Connection in the Workplace - Bristlecone Holdings
http://www.julieannsullivan.com/workplace-connection/
If there is one industry that is perceived as cold and uncaring, it’s finance. Banks, credit card companies, asset management firms, and insurance companies. They are not usually known for their customer care. Our guest today will explain how one finance company provides exceptional care not only to its customers, but its employees as well.
Today I’m thrilled to introduce you to Kelsey Martin, Chief People Officer at Bristlecone Holdings in Reno, Nevada. Bristlecone provides consumer leasing to several niche markets, and has distinguished itself by diving deeper into the data spectrum. Their mission is to redefine creditworthiness, and by doing so have helped many consumers who would not otherwise be able to obtain financing. In our interview, Kelsey describes how she has helped Bristlecone serve its employees and connect with them through simple but effective engagement strategies. Listen in and prepare to take your business to the next level!
Kelsey’s Bio: Kelsey Martin is the Chief People Officer of Bristlecone Holdings, an alternative consumer finance company. She oversees its culture, human resources processes, policies and procedures, and talent development.
About the company: Bristlecone is a group of individuals frustrated by current financing options. Kelsey described it like this: “Like our customers, we survived the Great Recession. Like our merchants, we adapted to a changing market. We knew we weren’t alone. We set out to build financing that made more sense for everyday people.”
We partnered with the smartest and the best to build a more resilient, reliable and accessible finance model. We found those with shared values to collaborate in our mission. We work with the most trusted retailers in each market. We strive to delight our customers with prime customer service. Together, we want to revolutionize consumer finance using modern technologies.
You’ll discover:
● Why it’s important for Bristlecone to care for its customers as well as engage its employees.
● The importance of defining your workplace culture.
● What it means for Bristlecone to have a “ranch-style” culture, and how it helps employees feel more engaged.
● A simple and fun practice they use to publicly recognize employees, and how it connects to their three core values of innovate, empower, and serve.
● How Bristlecone’s focus on employee connection has impacted their turnover rate and created culture of appreciation.
● Why the company is different than other financial institutions that serve lower-credit customers.
● What Kelsey will be working on this year to help employees stay connected, and how it will continue to help their workplace feel like an extended family.
Interview Links & Other Resources
BristleconeHoldings.com
Follow Bristlecone on Twitter
Connect with Bristlecone on Facebook
Connect with Bristlecone on LinkedIn
Businesses That Care on C-Suite Radio
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088: The Power of Resilience - Lauren Schieffer
http://www.julieannsullivan.com/the-power-of-resilience-lauren-schieffer/
All of us face trials and setbacks on a daily basis. Whether it’s a minor problem or a major tragedy, one quality will help you deal with these setbacks successfully: resilience. My guest today helps us understand why we need to be resilient and how to put it into practice every day.
I’m thrilled to introduce you to Lauren Schieffer, a Certified Speaking Professional (CSP) who works with leaders and organizations who want to go from successful to significant. She shares some great wisdom from her father, “The Colonel,” on how a setback is merely a setup for a comeback. She also shows how resilience has played a huge part in helping her overcome personal challenges. Lauren’s story will have you cheering and ready to handle with whatever life throws at you!
Lauren’s Bio: Lauren Schieffer works with leaders and organizations who want to go from successful to SIGNIFICANT. Able to relate to and energize everyone from the custodial staff to C-Level executives, Lauren has spent her career pinpointing characteristics of significance, how to understand differing communication styles, and how to prevent and manage conflict from the High Road. She delivers inspirational and relevant content, infusing humor and interaction. As a recovering bulimic and assault survivor, Lauren is the embodiment of the reality that what happens to you in your life is not as important as how you choose to respond to what happens to you. It's all about choice.
You’ll discover:
- How Lauren describes her superpower
- The benefits of being resilient.
- A powerful truth: when you decide to be resilient, nothing and no one can knock you down and keep you down but you.
- How Lauren used resiliency to deal with the challenges of being a sexual assault victim, in addition to her struggle with bulimia nervosa.
- Why you don’t have to undergo a huge tragedy to use resilience.
- How resilience applies in business situations.
- How Lauren was able to help one company’s difficult employee learn to communicate respectfully and manage conflict.
- Why you should avoid words like “always” and “never.”
- Two actions you can take today to create more resiliency in your life.
4 things Lauren does to create more resiliency in her life:
- In any life situation, break down your goals into manageable chunks.
- Have a plan for achieving your goals.
- Focus on daily effort, not on results.
- Change what you say when you talk to yourself.
Interview Links & Other Resources
LaurenSchieffer.com
Road Signs on the High Road of Life by Lauren Schieffer
Follow Lauren on Twitter
Connect with Lauren on LinkedIn
Connect with Lauren on Facebook
Mere Mortals Unite on C-Suite Radio
iTunes - Subscribe, Rate and Review
087 How to Create an “Unleavable” Culture
URL: http://www.julieannsullivan.com/create-unleavable-culture/
Summary
Most companies are focused on profitability and how they can improve their bottom line. In the process of doing business, it’s easy to forget the number one factor that determines profitability: culture. Today’s guest, Jason Forrest, will help you understand why the workplace environment is so important to your business or organization, and how to improve it.
Jason is the CEO and Chief Culture Officer of Forrest Performance Group (FPG). FPG is a company focused on mastering the art and science of human performance, and was named the Best Place to Work in Fort Worth, TX by FWInc. He’s one of the world’s top sales trainers, and has created a sales and sales management training program that is regarded as one of the world’s best. His focus on motivation and unleashing human performance is contagious. You’ll come away from this episode with the motivation and knowledge to impact your organization’s culture and improve your own performance.
You’ll discover:
- How to create an “unleavable” culture vs. “unfireable” culture.
- The easiest way to destroy your company culture.
- Why every single employee has a quarterly coaching session with Jason.
- The story and purpose behind the “Freaking Awesome” happy hour their company celebrates every Friday, and how it has changed their culture.
- The most important trait of a highly profitable culture.
- Why our beliefs have more to do with our success than our abilities.
- Why every employee gets a minimum of 5 hours of coaching, training, or personal development each week.
- The relationship between culture, productivity, and profitability.
- The number one factor that determines your profitability.
Bonus Content
According to Jason, there are 4 levels of employees:
- Level 1 is usually where new employees come in; they say, “Tell me what to do.”
- Level 2 employees do what they’re told to do and then ask, “What else can I do?”
- Level 3 employees proactively look for what else they can do and come up with new solutions.
- Level 4 employees can lead themselves with little to no direction and are in perfect alignment with the company’s focus.
As an employee “levels up” they become more and more engaged and invested in the company’s vision, culture, and beliefs.
Interview Links & Other Resources
Forrest Performance Group
Follow FPG on Twitter
Connect with FPG on Facebook
Connect with FPG on LinkedIn
Mere Mortals Unite on C-Suite Radio
iTunes - Subscribe, Rate and Review
086: Build Your Own Door and Stand Apart from the Rest
URL: http://www.julieannsullivan.com/build-door-stand-apart-rest/
Louie La Vella is a passionate speaker who doesn’t just break down doors, but builds them. When he wanted to get on TV and become a TV host, Louie didn’t take the traditional path to grab the attention of TV executives. Instead, he created his own show and pitched his skillsets via that way. Those executives were blown away and gave him an opportunity in the spotlight! Find out how you can build your own doors on this week’s episode.
Key Takeaways:
*What is Louie’s superpower?
*How does someone ‘build their own door’?
*There’s no such thing as an overnight success.
*It comes to a point where you should stop bootstrapping it, and start outsourcing it.
*Most people won’t catch your mistakes on stage, unless you make it obvious.
*How can entrepreneurs be more flexible and ‘not sweat the small stuff’?
*Slow down and design your lifestyle first, before you worry about monetary goals.
Interview Links and Other Resources:
Louielavella.com
C-Suite Radio
iTunes - Subscribe, Rate & Review
Crush It!: Why NOW Is the Time to Cash In on Your Passion, by Gary Vaynerchuk
The 4-Hour Workweek Book by Timothy Ferriss
085: Listen Generously for Cultural Change
URL: http://www.julieannsullivan.com/listen-generously-cultural-change/
Greg Newell is the President of Nave Newell, a civil engineering firm. Greg’s company has 35 employees, and this will be the 25th year he has been in business. However, three years ago, Greg incorporated a new strategy to bring more engagement, and fun, into the workforce. What kind of benefits has he seen since incorporating these strategies? Let’s find out, on this week’s episode!
Key Takeaways:
*Greg dives in and explains what his company, Nave Newell, is about!
*Nave Newell has 30 fundamentals that Greg and his team stand by. It may sound long, but they are critical for Greg’s company.
*Many people aren’t aware that they’re bad listeners. This is hard, because if we don’t know this, then we can’t change it.
*There’s a big disconnection between work and home. The two need to be intertwined. When you’re happy at work, you’re happy at home, too.
*There’s just more to it than receiving a paycheck, and optimizing company systems. Your team needs to feel valued.
*Strong leaders can accept and listen to different points of view. Strong leaders want to hear your thoughts.
*Greg shares an important story about one of his staff engineers, who has been with the company for a year.
*Company culture has to be built into the fabric of the company. Fundamental principles have to be consistently implemented in order to see effective change.
*Greg thinks about ways he can reinforce and strengthen his company culture everyday.
*Greg has a ‘Director of Fun’ position, and that person is in charge of making the workforce engaging and, well, fun!
*How does Greg evaluate whether this cultural strategy is working or not?
*People want to be acknowledged, and they want to know they are valued.
Interview Links and Other Resources:
Nave Newell
Email Greg: gnewell@navenewell.net
C-Suite Network
iTunes - Subscribe, Rate & Review
Everybody Matters: The Extraordinary Power of Caring for Your PEOPLE Like FAMILY, by Robert Chapman
084: Build a Team that Loves to Work for YOU!
URL: http://www.julieannsullivan.com/build-team-loves-work/
MaryBeth Gustitus works at Keller Williams Realty in New Hampshire. MaryBeth started her real estate career in 1998, and became the CEO of this particular New Hampshire branch in 2006. She has recently been promoted to President and Operating Partner at Keller Williams, and continues to grow within the company. MaryBeth dives right in on how to create workplace engagement, on this week’s podcast.
Key Takeaways:
[1:50] What does it mean to be an Operating Partner at Keller Williams?
[4:30] MaryBeth chose leadership over management. Management hinders your future leaders.
[5:40] How do you develop a more engaged workplace?
[13:50] How does it benefit you as a business owner to bring in a chair massage therapist, or even a personal trainer?
[18:55] The person’s ‘why’ plays a very important role in the work that they do.
[19:25] Making money for money's sake is meaningless.
[21:25] After MaryBeth did some of these exercises, initiatives, etc., with her team, what things did she begin to notice happening to them?
[27:10] As a leader, what did MaryBeth learn throughout these engagement exercises?
Interview Links and Other Resources:
Mary Beth at Keller Williams
iTunes - Subscribe, Rate & Review
Episode 83: Customer Service: Switching the Mindset from Blame to Accountability
URL: http://www.julieannsullivan.com/customer-service-switching-the-mindset-from-blame-to-accountability
Carolyn Kopprasch is the Chief Happiness Officer at Buffer. Julie Ann was absolutely impressed by the level of attentive and meaningful customer service she received at Buffer when undergoing a very unique problem. For reference, this problem took a month to fix, but through that experience Julie Ann has become a lifetime customer of Buffer and their services. What did Carolyn and her team do so, so right, where they were able to turn a frustrated customer into a lifetime one? Find out in this week’s episode!
Key Takeaways:
[2:50] What are some of Carolyn’s superpowers at Buffer?
[4:00] Julie Ann had a problem with Buffer that took about a month to fix. Why did she wait so long for a solution?
[5:25] The amount of specialized care Julie Ann got from Buffer made her a customer for life.
[6:30] How does Buffer make sure communication with the customer is always top-notch across the board?
[8:30] What’s Buffer’s hiring process? How do they ensure they’re always getting good people?
[11:20] By the way, what is Buffer?
[14:00] Buffer looked at some of the frequently asked questions their reps were asking, and implemented a strategy so that that their reps could skip those questions, and get right into the meat of the problem.
[15:15] Buffer believes you shouldn’t have to write the same thing more than three times.
[18:30] Customer service reps are taught to validate your emotions, instead of trying to change your emotions/thoughts on the problem.
[22:50] No one wants to turn into a crazy person while on the phone.
[27:30] You can’t change what happened, you can only push through.
[28;30] The impact it has on the company when a customer can help detect and find a problem is enormous.
[29:15] What steps can you, the listener, take to become better empathizers?
Mentioned in This Episode:
Julieannsullivan.com
Buffer.com
Networking, Relationships, Business, Connections, Goals
Episode 049: Dynamic Networking - Meridith Elliott Powell
URL: http://www.julieannsullivan.com/dynamic-networking-meridith-elliott-powell
On this episode of Mere Mortals Unite, I‘m speaking with Meridith Elliott Powell about Dynamic Networking. It’s not just about making the rounds in a room full of people. Meridith shares some valuable skills on making your time beneficial by not placing the focus only on yourself. A true connection is made when you follow the 80/20 rule--20% of the time the conversation is about you and 80% of the time it’s about the other person.
This power of connection doesn’t happen in a vacuum. Meridith says you have to be intentional, and she gives a number of great ideas about doing that. Some of the easiest actions you can take can also help you reap the greatest rewards. You gotta work it, though, and Meridith tells you how.
Voted one of the Top 15 Business Growth Experts to watch by Currency Fair, Meridith Elliott Powell is an award-winning author, keynote speaker, and business strategist. With a background in corporate sales and leadership, her career expands over several industries including banking, healthcare, and finance. Meridith worked her way up from an entry-level position to earn her seat at the C-Suite table. She is Certified Speaking Professional, a designation held by less than 12% of professional speakers, and a member of the prestigious Forbes Coaching Council.
You’ll discover:
- The benefits of networking and making connections.
- Why your goal in connecting must be to help the other person, not just help yourself.
- An incredible story of how a simple invitation to connect over lunch turned into a great business opportunity for Meridith.
- Why people want to help you when you first help them.
- The key truth that in this economy, all you’re selling is relationships.
- Actionable steps to network and connect with others.
Interview Links & Other Resources
Follow Meridith Elliott Powell on Twitter
Connect with Meridith Elliott Powell on LinkedIn
Connect with Meridith Elliott Powell on Facebook
Yes, Believe It or Not, There is Leadership in Washington
Own It: Redefining Responsibility by Meridith Elliott Powell
iTunes - Subscribe, Rate & Review
Letting Go, Clarity, Focus, Productivity
Episode 064 Letting Go for Clarity and Focus with Joe Calloway
URL: http://www.julieannsullivan.com/clarity-focus-joe-calloway/
Today’s guest is Joe Calloway, a leadership & performance speaker, author, business workshop leader, keynote speaker, and a consultant on branding and competitive positioning. He has authored Becoming a Category of One, Be the Best at What Matters Most, Magnetic: The Art of Attracting Business, Work Like You’re Showing Off, and several other top sellers on Amazon and other book publishers.
He has been a coach and speaker for the past 30 years and his client list includes global brands like BMW, IBM, Saks Fifth Avenue, Coca Cola, American Express, newspapers in Sweden, companies in South Africa, and hotels in Great Britain. He speaks on various topics but most frequently on business trends.
The major themes in his motivational talks include “moving on”, “letting go” and forgiveness.
Bio: Joe Calloway is a business author, consultant and speaker who helps top performing individuals and organizations unlock potential and get even better. Joe is the author of 7 business books, including the classic Becoming A Category Of One.
You’ll discover:
- Joe’s story of …
- Being the best at what matters most
- Letting go of distractions
- Letting go of: trying to please everybody or trying to make everybody happy
- Prepare a list of What To Let Go
- Let go of making things “complicated”
- Letting go of grudges
Joe Calloway’s list of things to let go:
Let go of the toxic people in your life.
Let go of being envious.
Let go of being late.
Let go of having to be right.
Let go of re-posting without fact-checking.
Let go of not listening.
Let go of negative self-talk.
Let go of trying to impress everyone.
Let go of beating yourself up for past mistakes.
Let go of making the same mistake over and over.
Let go of over-thinking everything.
Let go of making it complicated.
Let go of someone else’s definition of success.
Let go of the need to please everyone. You can’t.
Let go of waiting for someone else to make you happy.
Let go of spending all of your money. Save - even a little.
Let go of saying “yes” to things you don’t want to do.
Let go of hating people who don’t look, sound, or think like you.
Let go of being afraid of new ideas.
Interview Links & Other Resources
http://joecalloway.com
Keep It Simple - Joe Calloway
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
iTunes - Subscribe, Rate & Review
Faith, Laughter, Humor, Purpose, Suffering
Episode 41: Faith - Maia Aziz
URL: http://www.julieannsullivan.com/faith-maia-aziz/
On this episode of Mere Mortals Unite, we interview our first Canadian, Maia Aziz. Maia has her own podcast called Morning Moments with Maia. She’s a mother of six, a wonderful wife, and works at Mackay Rehabilitation Centre in Montreal as their program director. I hear she’s a great cook and I know she can crochet awesome scarves. She can do it all, but none of that prevented her from having a child with some genetic anomalies.
Maia shares her story and how it solidified her faith that all will be well. She reminds us that we have the ability to choose having faith that life has a great purpose for us, but we have to remember to make that choice. A key to her success is to accept that sometimes we have to suffer through and know that’s OK. We all have days that don’t go according to plan, so join us to find some helpful ideas on how to cope.
You’ll discover:
- What Maia means when she talks about faith.
- The benefits of having an attitude of faith.
- How Maia trusted that her daughter would be OK after discovering she had some genetic anomalies.
- What it means to allow yourself to suffer through a hard situation.
- Actionable steps to developing a deeper faith.
Interview Links & Other Resources
Follow Maia Aziz on Twitter
Connect with Maia Aziz on LinkedIn
Connect with Maia Aziz on Facebook
Morning Moments with Maia
Morning Moments With Maia: Sheva Carr on Humor and Human Trafficking
Morning Moments With Maia: Judith Henry on Humor and Caregiving
iTunes - Subscribe, Rate & Review
leadership, role model, example, relationships
Episode 067 Being a Role Model at Work with Lee Cockerell
URL: http://julieannsullivan.com/being-role-model-work-lee-cockerell
It seems like being a boss in the workplace would be an easy job. You just tell everyone else what to do, they do all the work and you call it a day. Well, that’s not exactly how it works. The entire workplace can be toxic when you have a big, bad boss. Employee turnover is higher, stress is rampant and this causes employees to miss more days of work. To top it all off, those who do show up to work are terrified and suffer through an excruciating work experience. It doesn’t have to be that way, and today’s guest is going to show us how to change it.
Lee Cockrell was the Executive VP of DisneyWorld Paris. He began his career by being the big, bad, boss! He used to scare and intimidate his employees and even shares a life changing moment. Lee is an expert in Time Management and he teaches it each and every week. But today, we aren’t focusing on time management and productivity, but we are turning to the soft skills.
Today Lee is here to share his transformation story. His focus now is to help us build great relationships at work. One of the keys to building great work relationships is understanding that you really can’t control people. Great leaders at work can improve work performance and cultivate the next generation of great leadership in the workplace. People want to come to work and learn and grow, and when you feed that part of people, the keep coming back for more.
Lee’s Bio: Former Executive Vice President, Operation for Disney World for ten years. Before Disney, Lee held executive positions with Hilton Hotels for 8 year and Marriott for 17 years. Lee now gives seminars and keynote speeches around the world on Leadership, Management and Customer Service.
You’ll discover:
- Why being a big, bad boss didn’t serve his employees well
- The effects of being a good role model
- The turning point that happened about halfway through his career
- How he took ownership of his bad behavior and began to work on himself
- Why humiliation and intimidation didn’t work in the workplace
- What humiliation and intimidation reveal about the person exhibiting those behaviors
- How to create a culture where everyone matters and they know they matter
- Why people want to do business with you when they have a good relationship with you
- People, including employees, want to be valued and acknowledged
- Be careful what you say and do because people are always watching
- Why Lee’s children told him, “Dad, everything was fine until you got here.”
- The one work trip that Lee makes his grandchildren take with him each year
- How Lee makes himself available to the next generation each day. He’s accessible!
- Spend your time where you can make a difference. If you can’t make a difference, don’t spend your time on it.
- Why you should do the hard things
- Why Lee jokingly says his Mother was a terrorist!
- Find out Lee’s superpower!
Interview Links & Other Resources
www.LeeCockerell.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Additional Resources:
Lee's 15 Minutes Edutainment Videos
Take some management courses
Lee's "Creating Disney Magic" Podcast
persistence, the last apostle, lifestyle, world travel
Episode Title: The Life that Persistence Built - Dennis Brooke
URL: http://julieannsullivan.com/life-persistence-built-dennis-brooke
Are you looking for a better way to get to where you would like to go in life? Have you perhaps had difficulty in attaining your goals, or would you like to develop the tenacity to “go the distance” with a lengthy project? If so, gain some valuable insight from today's guest, Dennis Brooke, author of the novel “The Last Apostle”.
Dennis is a former Air Force officer and IT project manager and executive. He's now retired and he and his wife spend their days traveling abroad, “houseless, but not homeless”. Become inspired by his experience as a pilgrim, walking the Camino de Santiago. Listen in as he talks about persistence being his SUPERPOWER. Take note of his tips, strategies and wonderful quotes which can all help you in reaching your goals.
Dennis’ Bio: Dennis Brooke is the author of the novel The Last Apostle which is based on the idea that John, the last apostle, is still alive and lives in Seattle. He is a former Air Force officer and IT project manager and executive. He and his wife sold their home, retired from corporate life, and now live a houseless, but not homeless lifestyle abroad. They completed the Camino de Santiago pilgrimage in May of 2016.
What you’ll hear in this episode:
- How persistence been essential in his attaining success.
- Some wonderful stories to illustrate the importance of having persistence.
- The one thing that most authors have in common.
- The things he learned after he had written his book and joined a local writer's group.
- How he “adapted to discouragement” and found success.
- About his marvelous mentors.
- What he learned from his day job about how taking smaller steps, then adapting, often works better than taking one big step.
- How he and his wife practiced and prepared to walk the Camino.
- The importance of developing relationships with people who have already done what you would like to do.
- The necessity of being really ready for anything you intend to do.
- How you can become more persistent.
- A bit about his novel.
Interview Links & Other Resources
www.TheLastApostle.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Check out the blog
The Last Apostle
Additional Resources:
iTunes - Subscribe, Rate & Review
communication, relationships, People Advantage, People Experts
Episode Title: Learn It, Then Live It - Betsy Allen-Manning and Tonya Spencer
URL: http://julieannsullivan.com/learn-live-betsy-allen-manning-tonya-spencer
Do you experience too much stress and conflict in your life? Would you like to communicate more easily and effectively with everybody, consistently? If so, listen in to Julie Ann interviewing Betsy Allen-Manning and Tonya Spencer, as they explain how we can “learn it, then live it” on this episode of Mere Mortals Unite.
Known as “The People Experts”, Smart and sassy Texans, Betsy and Tonya are known for their unparalleled and amusing 'dual keynotes' and training. They assist organizations with improving their relationship development and communication. They are the co-authors of The People Advantage.
Betsy and Tonya’s Bio: The People Experts, Betsy Allen-Manning and Tonya Spence, are and authors of "The People Advantage", and are known for their unique and entertaining ‘dual keynotes’ and training; helping organizations improve their communication and relationship development.
What you’ll hear in this episode:
- The Super Power that they have to share.
- The benefits of using this Super Power.
- How their method can help you to be less stressful.
- Their four unspoken communication secrets.
- How they themselves stay focused on their path.
- How not delegating can cause stress.
- What they see conflict to actually be.
- How many people don't notice what's going on in communication.
- The question you can ask to eliminate 90% of stress and conflict while communicating with someone.
- Their Platinum Rule.
- What causes the 'disconnect' in communication.
- How their interactive book can help you.
-
4 areas that cause the most stress and conflict in most people's lives:
-
Pacing- Some people are fast, some slow.
- Information needs- Some people have general information needs i.e. they want to cut to the chase and others have specific information needs i.e. they need details.
- Social interaction- There are outgoing people and there are reserved people.
- Some are task focused people, others are relationship-focused people
Interview Links & Other Resources
www.ThePeopleExperts.net
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Check out the blog
The People Advantage
Tags: thinking, actions, business, c-suite
Episode Title: Big Thinking Leads to Big Actions - Jeffrey Hayzlett
URL: http://julieannsullivan.com/big-thinking-big-actions-jeffrey-hayzlett
Have you ever felt like you needed to “up your game”, but you don’t exactly know how? Sometimes we think the big league players got there by a stroke of luck or having some sort of connection that we could never have. The truth may surprise you! In this episode we find out that leveling up can start with a Google search for an organization you have no contacts in. Take comfort knowing we all level up with the same actions. Thinking bigger will lead to taking bigger actions and bigger risk - for a bigger reward!
“When you make it to the top, you have to send the elevator back down for everyone else.” - Kevin Spacey
Today’s guest is the King of thinking big. Jeffrey Hayzlett is a name that may be familiar to you! He’s open and approachable and he will be the first to tell you he doesn’t know everything. He’s here today to talk about what he does to both think and act big!
Jeffrey’’s Bio: Jeffrey Hayzlett is the primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV and is the host of the award winning All Business with Jeffrey Hayzlett on the CBS on-demand podcast network Play.It. Hayzlett is a global business celebrity, Hall of Fame speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.
What you’ll hear in this episode:
- Jeffrey’s superpower? He’s a cowboy
- How he’s used business to fulfill his cowboy dreams
- How he stopped being stupid and you can too
- Why he was able to sponsor The Celebrity Apprentice
- How one conversation turned into multiple contacts that led to numerous business deals
- It’s ok if you don’t know something. Find out and educate yourself for next time
- Why Jeffrey considered himself a shy person, but in retrospect, probably wasn’t
- His first realization that he was a big guy
- Why he hasn’t made his biggest mistake yet
- Why he hasn’t had his biggest success yet
- The one thing Jeffrey is addicted to
- Do the things you are doing today let you focus on your highest priority tasks?
- When you need to ignore your inner voice
Interview Links & Other Resources
www.c-suitenetwork.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Check out Jeffrey's blog
Jeffrey's Book: Think Big, Act Bigger
Additional Resources:
iTunes - Subscribe, Rate & Review
mindset, positivity, mental state, outlook
Episode Title: Mindset Matters - Sonia Satra
URL: http://julieannsullivan.com/mindset-matters-sonia-satra
Do you need a “mindset reset”? Do you need a little push to find your true power and hear your inner voice? My guest today can help!
Sonia Satra is a former TV star on the soap operas, Guiding Light and One Life to Live. She loves to act, but her true love is the connection between mind and body. She wants to help others recognize this connection and use it to bring more success and joy. Get ready for a mindset reset NOW!
"We can't solve problems by using the same kind of thinking we used when we created them." - Albert Einstein
Sonia’s Bio: Sonia Satra is a certified life coach, motivational speaker, and the founder of Moticise, the revolutionary new lifestyle & fitness company that transforms businesses and individuals by combining mindset tools and movement. Sonia currently hosts her award-winning fitness classes, nutrition workshops, and lifestyle adventures in New York City and surrounding areas.
What you’ll hear in this episode:
- Sonia’s Superpower? The ability to help people get to a mindset reset to discover their core power
- Why mindset matters on individual and universal scales
- How a client shifted her mindset to mend a broken relationship
- Why people are afraid to uncover their truth in business
- Authenticity vs Fakeness
- Choosing disengagement so you can hear your own voice
- Your CORE POWER
- How Sonia’s husband learned to tune in to himself
- Tapping into your senses
- How physical movement helps bring brain (and mindset) changes
- Sonia’s everyday rituals: exercise and movement with intentions
- Baby steps to take NOW to find your true power, beginning with disengagement
- Come from a place of fullness vs a place of lack
- Sonia’s upcoming role as Gloria Steinem in a mini-series about Hugh Hefner
Interview Links & Other Resources
www.moticise.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Check out Sonia's blog
Grab Sonia’s Workout DVD
Additional Resources:
iTunes - Subscribe, Rate & Review
adulting, humor, laughter, enthusiasm
Episode Title: Find the Lighter Side of Life - Jason Kotecki
URL: http://julieannsullivan.com/find-lighter-side-life-jason-kotecki/
Do you need more child-like play and curiosity in your life? Do you fall into the trap of taking life much too seriously? (We’re calling it “adult-itis.”)
Jason Kotecki is a professional reminder-er and permission-granter who moonlights as a speaker, author, and artist. He loves reminding people how to fight “adult-itis” and to find the lighter side of life. Doesn’t that sound enlightening? Join us!
Jason’s Bio: Jason Kotecki is a professional reminder-er and permission granter who moonlights as an artist, author and speaker. He enjoys Star Wars, soft t-shirts, and brand new tubes of paint. He and his wife Kim (a former kindergarten teacher) have made it their mission in life to help people break free from Adultitis to build better lives, businesses and teams. Jason works with organizations to beat burnout and become more innovative by breaking rules that don’t exist.
What you’ll hear in this episode:
- Jason’s super power: tinkering
- What tinkering is and how it can transform your life
- How tinkering uncovers unexpected paths and amazing things
- Drawbacks to a business plan
- How tinkering fosters child-like curiosity and wonder
- Stories of tinkering
- Jason’s year-long Tinker Project for 2016: 100 new pieces of artwork
- Small steps you can take to make changes NOW! (Jason shares examples!)
- Permission to stretch yourself without fear
- Jason’s work as professional reminder-er and permission granter
Interview Links & Other Resources
www.escapeadulthood.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Cure Adultitis with Jason's Newsletter - It's Free!
Additional Resources:
iTunes - Subscribe, Rate & Review
passion, enthusiasm, motivation, passionate
Episode Title: How to Build Passionate Enthusiasm - Pegine Echevarria
URL: http://julieannsullivan.com/build-passionate-enthusiasm-pegine-echevarria
How is your enthusiasm? Is it passionate and powerful? Listen in today as Pegine Echevarria gives tips on building your own enthusiasm and giving it to the world; you’ll leave feeling refreshed and renewed.
Pegine is a motivational speaker, coach, consultant, and author. And, let’s be real--don’t we all need more passionate enthusiasm in our lives? While it may be cool to be unenthusiastic and apathetic, it’s absolutely refreshing to see passionate enthusiasm on display. Join us to learn how!
Pegine’s Bio: Pegine Echevarria, MSW, CSP is a business woman and keynote speaker on leadership, business and success. She is quoted in Forbes Magazine, Wall Street Journal and the New York Times. Her company Team Pegine was named the #3 of the 50 Fastest Growing Privately Owned Companies. Macy’s and Minority Business Enterprise Magazine named her one of 3 women who rock in business in the US. She is the only Latina and of 8 women inducted in the Motivational Speakers Hall of Fame. Her books include “Sometimes You Need to Kick Your Own Butt“.
What you’ll hear in this episode:
- Pegine’s super power: passionate enthusiasm
- How her super power makes a difference in influence, engagement, and success
- How we are always influencing our relationships
- How passionate enthusiasm affects networking
- Why passionate enthusiasm is like a wave that goes out and comes back
- Own your power—whatever it is
- Cherishing your gift
- How to handle tough times with passionate enthusiasm
- How to use daily rituals to be ready
- Pegine’s daily rituals
- How to use chants and songs for motivation
- Small steps YOU can take TODAY to increase your passionate enthusiasm
Interview Links & Other Resources
www.Pegine.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Sometimes You Need to Kick Your Own Butt - Pegine's Book
Additional Resources:
Pigeon's Power Poem
Team Pegine: Women's Executive Leadership
iTunes - Subscribe, Rate & Review
message, communication, messaging, simplification
Episode Title: Simplify Your Message for Successful Communication - David Friedman
URL: http://julieannsullivan.com/simplify-message-successful-communication-david-friedman
Have you given much thought to the way we communicate? If what we say or write isn’t understood, then what does it accomplish? My guest today can help!
David Friedman is the author of Fundamentally Different. He runs High Performing Culture, which helps CEO’s be more intentional in their communication and simplification skills. He’s here to teach us about communication skills and how simplification might just be the key to getting your message across. Join us for this exciting episode! You won't want to miss it!
David’s Bio: David Friedman is the Founder and CEO of High Performing Culture, LLC (HPC). His company helps organizations to create, drive, and maintain high performing cultures, with a proven system that’s straightforward, practical, and easy to use. In the last 4 years alone, he’s led more than 200 workshops for more than 2500 CEOs. He also serves as a consultant to dozens of companies around the country.
What you’ll hear in this episode:
- David’s superpower: the ability to simplify complex topics so people can understand and use them
- Why do we communicate? To be understood
- How David tries to make things simple
- How to be better at simplification:
-
- Look at the world from another perspective
- Give information and explain how to “file” it
- The curse of knowledge (from Lee LeFever’s book)
- Taking the big picture view
- Rituals that can increase our simplification
- Why you need an intense awareness of how you communicate through writing and speaking
- How to use clear communication to build trust and increase sales
Interview Links & Other Resources
www.highperformingculture.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Fundamentally Different - David's Book
Additional Resources:
David's Article on Culture By Design
David Recommends: The Art of Explanation
iTunes - Subscribe, Rate & Review
humor, funny, comedy, humorist
Episode Title: Seeing Funny or Being Funny, It's Your Choice - Karyn Buxman
URL: http://julieannsullivan.com/seeing-funny-being-funny-choice-karyn-buxman
Are you a humorous person? Do you see the world through the lens of humor? My guest today explains why “seeing funny” is more important than “being funny.”
I’m thrilled to introduce you to my good friend and mentor, Karyn Buxman. She’s an international speaker, author, and neuro-humorist who enhances the lives of leaders of many industries with her education, entertainment, and inspiration. She has over 25 years’ experience in researching the effects of humor on physical and mental health. Perhaps most importantly, she never fails to make me smile! Join us!
Karyn’s Bio: Karyn Buxman, CSP, CPAE is a highly successful speaker, author and neurohumorist (find out what the heck that means!). While her classmates were dissecting frogs, Karyn was dissecting humor. Her mission in life is to improve global health and business through laughter and to heal the humor impaired.
You’ll discover:
- Karyn’s superpower? (Did you guess it?) HUMOR!
- How humor helps with resilience, communication, and engagement
- Why few people are strategic and proactive about humor
- Physiological and psychological benefits of humor
- Prominent researchers and their findings about humor’s effect on the immune system and the cardiovascular system
- How humor in business increases likability, trust, and leadership
- Why humor can be a tool or a weapon
- Misconceptions about using humor
- Why humor is much more than laughing and telling jokes
- Negative ways that people use humor—like bullying
- Positive, proactive, and constructive humor
- Your sense of humor CAN be developed—Learn to use it!
- How humor helped with Karyn’s personal experience with her son’s illness
- The consistency of humor on a daily basis
- Do you have a “humor buddy”?
Interview Links & Other Resources
Levity Works
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Lead with Levity - Karen's Book
Additional Resources:
Karyn's best posts on LInkedIn
Karyn Recommends: Anatomy of an Illness
iTunes - Subscribe, Rate & Review
Sully, miracle on the hudson, focus, results, outcomes, accomplishment
Episode Title: Focus Gets You What You Want - Dave Sanderson
URL: http://julieannsullivan.com/focus-want-dave-sanderson
Have you seen the movie Sully? If you haven’t, perhaps you’re familiar with the story of The Miracle on the Hudson from January 15, 2009. It’s the unique story of an airbus landing safely on the Hudson River with no fatalities, thanks to the quick-thinking determination of the plane’s crew.
My guest today is Dave Sanderson, who was a firsthand witness to this amazing story. He was one of the last passengers to evacuate the plane as it stayed afloat in the icy river. Dave’s super power is what allowed him to have laser vision on the outcome he was looking for in this challenge that could have ended very differently. You don’t want to miss this conversation with Dave!
Dave’s Bio: He was a top sales producer in every company he worked for and on January 15th 2009 was on a business trip he had made hundreds of times before. Like all of us when we travel, especially on business, things are often routine and we take things for granted. Then out of the blue something happens that changes what was once routine to a day that changes your life.
When a bird strike hit US Airways Flight 1549, there was no choice for the crew but to ditch the plane into the Hudson River. Thinking only of helping others in the crisis, our speaker became the last person off of the back of the plane that day, and was largely responsible for making sure so many others made it out safely.
In what has become known as "The Miracle on the Hudson," he shares the lessons of that day with audiences around the world and shows you how leadership, resourcefulness and managing your mind in a crisis, anyone can step up and overcome their own “personal plane crash.”
You’ll discover:
- Dave’s super power: FOCUS
- How Dave’s 30-year sales career evolved into entrepreneurship
- From Dave’s work with Tony Robbins, how to manage your state of mind
- Reliving the FOCUS of The Miracle on the Hudson
- The benefits of associating and disassociating quickly
- Dave’s daily activities to improve focus: working out and reading
- Actionable steps to improve focus:
-
- Move your body
- Learn the power of disassociating
- Focus on the MOMENT
- The myth of multitasking
- The benefits of compartmentalizing
- “Get back on the horse!”
- The movie: Sully
- Dave’s book, Moments Matter, and how it came to be
Interview Links & Other Resources
davesandersonspeaks.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Moments Matter - Dave’s Book
Additional Resources:
Dave's blog post about Podcast Movement
Dave's Article about the movie Sully
iTunes - Subscribe, Rate & Review
adventure, cubicle, experiences
Episode Title: Ditching the Cubicle for Adventure in the Great Outdoors - Jody Maberry
URL: http://julieannsullivan.com/ditching-cubicle-adventures-great-outdoors-jody-maberry
Curiosity is a trait that many children possess naturally, but as we grow up and become self-conscious or even insecure, our sense of curiosity can be diminished. Being curious is a healthy way to become a life-long learner. Curiosity has led today’s guest from cubicle captivity as a financial analyst to becoming a park ranger! His curiosity kicked in to get him into the podcasting world, and today he works on several different shows. He’s here today to talk about his super power!
My guest today is Jody Maberry, who co-hosts the Creating Disney Magic podcast with Lee Cockerell. He also hosts the Park Leaders Show, where he talks about his “outside perspective.” Jody’s journey has led him from financial manager to park ranger to podcaster/business and marketing consultant. From his wide experiences, Jody has great wisdom and inspiration to make your life better and to spur you to take the next trail on your journey. Join us!
Jody’s Bio: Jody Maberry is a former Park Ranger who uses a ranger's knack for storytelling and interpretation to help businesses and personal brands find their voice and tell a powerful story. Jody is the host of several podcasts including The Park Leaders Show, Creating Disney Magic, and the cleverly named Jody Maberry Show.
You’ll discover:
- Jody’s superpower: CURIOSITY
- The benefits to being more curious
- How curiosity has shown up for Jody over the years
- Why being a park ranger was the perfect job for Jody for several years
- Jody’s partnership with Lee Cockerell and Creating Disney Magic
- How curiosity can help you find out what’s possible
- Daily routines that encourage curiosity
- Why you should ask a lot of questions!
- How to train your brain to be more curious:
-
- Find an opportunity you’re curious about and read about it
- Learn more and you will have more questions
- Find someone to talk to about that topic
- Keep a notebook of ideas and write them down as questions
Interview Links & Other Resources
Jodymaberry.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Additional Resources:
The Jody Maberry Show
Creating Disney Magic Podcast
Park Leaders Show
Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
iTunes - Subscribe, Rate & Review
fear, failure, afraid, scared
Episode Overcoming Fear: Going from Yikes to Yes! - Jessica Pettit
URL: http://julieannsullivan.com/overcoming-fear-yikes-yes-jessica-pettit
Have you ever felt like you just weren’t good enough, or maybe you’ve had a paralyzing fear that has gripped you and just won’t let go. We all have it. Even the most successful entrepreneurs in every niche experience this type of fear. It’s a normal human emotion. There is good news though, you can learn to work with it to achieve everything you are afraid of!
It was a hoot talking to Jessica Pettit on today’s show. Her company is called “Good Enough Now”. Jessica’s specialty is taking you from “Yikes!” to “Yes!”. Jessica is based in Eureka, CA and she has a unique ability to hone in on difficult tasks to help you get them done! Jessica believes that you can overcome any fear that you have if you notice your behavior patterns so that you can identify where that fear is actually coming from. Then you can choose to act to get to the “Yes!”
Jessica’s Bio: Humor is a great equalizer and is often the quickest way to diffuse conflict and move toward real connection. With a background in stand up comedy, Jessica Pettitt, frames even difficult subjects in an engaging and welcoming way. As a professional speaker, her expertise earned her the Certified Speaking Professional designation from the National Speakers Association. A designation held by fewer than 800 people world-wide.
As a facilitator, she provides the framework for open, welcoming, and productive conversation. Whether she provides a motivational keynote, an in-depth workshop, facilitates group interaction, or frames an entire conference as emcee, Jessica brings humor, a high level understanding of adult learning, and an ability to engage participants and encourage them to engage with each other. Participants walk away focused and confident in their role to make change now.
You’ll discover:
- Find out Jessica’s superpower
- Learn how Jessica connects with difficult things
- Did you know we develop habits to make us feel successful when we aren’t really able to accomplish difficult tasks? Jessica explains.
- Change is one of the most difficult tasks we undertake
- Why we judge people that are good at things that are difficult for us
- Jessica is fearful but she doesn’t let it stop her
- The same fear can cause you to act in one situation and not act in another
- Why you must act, even when you don’t know the end or the outcome
- Why Jessica gives herself one month to accomplish her “Yikes!”
- The slide down the fire pole and what it really means
- Hear Jessica’s amazing story about the transformation with a consulting client
- Knowing your “go to” move when fear strikes can be critical for overcoming fear
- Matching your weakness with an innate strength is essential
- Learn why it’s helpful to view everything you do as a “draft” that you can change, correct and improve
Interview Links & Other Resources
www.goodenoughnow.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Additional Resources:
Learn How to Fold a Fitted Sheet
Jessica's Yikes: Sliding Down a Fire Pole
iTunes - Subscribe, Rate & Review
leadership, role model, example, relationships
Episode 067 Being a Role Model at Work with Lee Cockerell
URL: http://julieannsullivan.com/being-role-model-work-lee-cockerell
It seems like being a boss in the workplace would be an easy job. You just tell everyone else what to do, they do all the work and you call it a day. Well, that’s not exactly how it works. The entire workplace can be toxic when you have a big, bad boss. Employee turnover is higher, stress is rampant and this causes employees to miss more days of work. To top it all off, those who do show up to work are terrified and suffer through an excruciating work experience. It doesn’t have to be that way, and today’s guest is going to show us how to change it.
Lee Cockrell was the Executive VP of DisneyWorld Paris. He began his career by being the big, bad, boss! He used to scare and intimidate his employees and even shares a life changing moment. Lee is an expert in Time Management and he teaches it each and every week. But today, we aren’t focusing on time management and productivity, but we are turning to the soft skills.
Today Lee is here to share his transformation story. His focus now is to help us build great relationships at work. One of the keys to building great work relationships is understanding that you really can’t control people. Great leaders at work can improve work performance and cultivate the next generation of great leadership in the workplace. People want to come to work and learn and grow, and when you feed that part of people, the keep coming back for more.
Lee’s Bio: Former Executive Vice President, Operation for Disney World for ten years. Before Disney, Lee held executive positions with Hilton Hotels for 8 year and Marriott for 17 years. Lee now gives seminars and keynote speeches around the world on Leadership, Management and Customer Service.
You’ll discover:
- Why being a big, bad boss didn’t serve his employees well
- The effects of being a good role model
- The turning point that happened about halfway through his career
- How he took ownership of his bad behavior and began to work on himself
- Why humiliation and intimidation didn’t work in the workplace
- What humiliation and intimidation reveal about the person exhibiting those behaviors
- How to create a culture where everyone matters and they know they matter
- Why people want to do business with you when they have a good relationship with you
- People, including employees, want to be valued and acknowledged
- Be careful what you say and do because people are always watching
- Why Lee’s children told him, “Dad, everything was fine until you got here.”
- The one work trip that Lee makes his grandchildren take with him each year
- How Lee makes himself available to the next generation each day. He’s accessible!
- Spend your time where you can make a difference. If you can’t make a difference, don’t spend your time on it.
- Why you should do the hard things
- Why Lee jokingly says his Mother was a terrorist!
- Find out Lee’s superpower!
Interview Links & Other Resources
www.LeeCockerell.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Additional Resources:
Lee's 15 Minutes Edutainment Videos
Take some management courses
Lee's "Creating Disney Magic" Podcast
Mindset, Positivity, Negatives, Thinking
Episode 066 Moving From SHOULD to WANT to CAN with Jean Moroney
URL: http://www.julieannsullivan.com/moving-should-want-can-jean-moroney
It’s so easy to get caught up in negativity sometimes. It seems like we are bombarded with it on social media, television, in our workplaces and sometimes in our own relationships. You may not have realized it, but some of the negatives in your life can actually do you some good. No, I’m not saying you should wish for negatives in your life, but if you have them, you may actually be able to use them for good!
My guest today is Jean Moroney, a speaker and the President of Thinking Directions. She teaches professionals how to use targeted thinking to solve problems and achieve their goals. Jean offers many courses and resources on her website. Today we’re talking about moving from SHOULD to WANT to CAN and how negatives are really positives in disguise. Come and learn how to improve YOUR thinking!
Bio: Jean Moroney works with entrepreneurial people, in and out of corporations, to help them achieve ambitious goals. They learn to think on their feet, get their point across, and take action. Ms. Moroney has an MS in Psychology (CMU, 1994), a BS & MS in Electrical Engineering (MIT, 1985 & 1986), and graduate training in Philosophy from the Ayn Rand Institute. She speaks to audiences all over North America and online in her Thinking Lab program.
You’ll discover:
- Jean’s superpower: aligning SHOULD and WANT and CAN
- This principle is the deep solution to many motivational problems
- Why SHOULD, WANT, and CAN must be aligned
- SHOULD—the mind, what you think logically that you should do
- WANT—the emotion, things you desire to do
- CAN—the facts, what makes sense in reality
- Why these elements get misaligned
- How positives and negatives DOOM you
- How to turn negatives into all positives!
- Jean’s goals: to discover ideas, teach, and have a successful business
- Find out what your motivators are
- How to ask the right questions
- Action steps to take
- Make a pro and con list about decisions
- Narrowing down your top priorities
- Jean’s daily routines, including a mantra and journaling
- How to make an AND list
Interview Links & Other Resources
ThinkingDirections.com
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Additional Resources:
Jean's Video Manifesto
The AND list is explained here
Get the Smarter Starter Kit Freebie Here
iTunes - Subscribe, Rate & Review
Empathy, Life Skills, Compassion, Soft Skills
Episode 065 Developing Empathy and Other Life Skills with Bob Burg
URL: http://www.julieannsullivan.com/clarity-focus-joe-calloway/
I can hardly believe that I have Bob Burg on the show today! We’re talking today about those soft skills that are so difficult to teach. You know what soft skills are, right? It’s those personal attributes that enable someone to interact effectively and harmoniously with other people. Attributes like kindness, compassion, caring, giving, and the main one we are focusing on today - empathy. These skills are hard to teach, but there are ways you can improve them and most of the time, it starts with forgetting about yourself and focusing on other people! See how easy this is gonig to be?
These “soft” skills in life are really essential to maintaining good relationships throughout life, including empathy. Bob is gifted in teaching how to focus on real empathy and helping us be better people. You don’t want to miss this inspiring conversation, so join us!
Bio: Bob Burg is a sought-after speaker at company leadership and sales conferences sharing the platform with everyone from today’s business leaders and broadcast personalities to even a former U.S. President.
Bob is the author of a number of books on sales, marketing and influence, with total book sales of well over a million copies. His book, The Go-Giver, coauthored with John David Mann has sold over half a million copies and it has been translated into 21 languages. It has been released in a new, expanded edition, with a foreword by Huffington Post founder and publisher, Arianna Huffington.
Bob is an advocate, supporter and defender of the Free Enterprise system, believing that the amount of money one makes is directly proportional to how many people they serve. He is also an unapologetic animal fanatic, and serves on the Board of Trustees of Furry Friends Adoption & Clinic in his town of Jupiter, Florida.
You’ll discover:
- Bob’s superpower: A well-developed sense of empathy
- Why empathy is a beneficial skill in business and in personal lives
- How empathy factors into sales
- The great need to understand people
- From Me-focused to Others-focused
- What trust really is (from Simon Sinek’s book)
- What people will do when they feel cared for
- Soft skills that are vitally important
- The #1 People Skill: a highly developed and authentic interest in the other person
- Why these skills have become important to companies
- Bob shares a favorite story about empathy
- How empathy adds to your business bottom line
- The Noble Purpose
- Why we should treat people with kindness, respect, and empathy
- Empathy—understanding and identifying with how another person feels
- Pay attention and see deeper behind someone’s words
- How to practice showing empathy
Interview Links & Other Resources
www.TheGoGiver.com
The Go Giver - Bob Burg
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Recommended Books:
Leading With Noble Purpose by Lisa McLeod
Leaders Eat Last by Simon Sinek
Humans are Underrated by Geoff Colvin
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Letting Go, Clarity, Focus, Productivity
Episode 064 Letting Go for Clarity and Focus with Joe Calloway
URL: http://www.julieannsullivan.com/clarity-focus-joe-calloway/
Today’s guest is Joe Calloway, a leadership & performance speaker, author, business workshop leader, keynote speaker, and a consultant on branding and competitive positioning. He has authored Becoming a Category of One, Be the Best at What Matters Most, Magnetic: The Art of Attracting Business, Work Like You’re Showing Off, and several other top sellers on Amazon and other book publishers.
He has been a coach and speaker for the past 30 years and his client list includes global brands like BMW, IBM, Saks Fifth Avenue, Coca Cola, American Express, newspapers in Sweden, companies in South Africa, and hotels in Great Britain. He speaks on various topics but most frequently on business trends.
The major themes in his motivational talks include “moving on”, “letting go” and forgiveness.
Bio: Joe Calloway is a business author, consultant and speaker who helps top performing individuals and organizations unlock potential and get even better. Joe is the author of 7 business books, including the classic Becoming A Category Of One.
You’ll discover:
- Joe’s story of …
- Being the best at what matters most
- Letting go of distractions
- Letting go of: trying to please everybody or trying to make everybody happy
- Prepare a list of What To Let Go
- Let go of making things “complicated”
- Letting go of grudges
Joe Calloway’s list of things to let go:
Let go of the toxic people in your life.
Let go of being envious.
Let go of being late.
Let go of having to be right.
Let go of re-posting without fact-checking.
Let go of not listening.
Let go of negative self-talk.
Let go of trying to impress everyone.
Let go of beating yourself up for past mistakes.
Let go of making the same mistake over and over.
Let go of over-thinking everything.
Let go of making it complicated.
Let go of someone else’s definition of success.
Let go of the need to please everyone. You can’t.
Let go of waiting for someone else to make you happy.
Let go of spending all of your money. Save - even a little.
Let go of saying “yes” to things you don’t want to do.
Let go of hating people who don’t look, sound, or think like you.
Let go of being afraid of new ideas.
Interview Links & Other Resources
http://joecalloway.com
Keep It Simple - Joe Calloway
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
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Tags: Conflict, Workplace, Crisis, Relationships
Episode 063 Resolving Conflict Like a Superhero - Veronica Sites
URL: http://www.julieannsullivan.com/resolving-conflict-superhero-veronica-sites/
Does it seem like everywhere you turn these days, you are faced with conflict? Conflict at home, conflict at work and we even have conflict on social media - it just never ends. Today’s guest is going to introduce us to the 3 P’s of conflict resolution. These 3 simple steps, when done in order, will allow you to resolve the conflict and move on to building productive relationships in your life.
I hope you’re ready for an exciting conversation with my guest, Veronica Sites. Veronica has certifications as a speaker, trainer, and coach by the Zig Ziglar Corporation. She has also spent time as a corporate chaplain and crisis responder. Her newest book is Conflict Resolution Solutions, and includes 57 actionable tips for navigating conflict resolution. Let’s chat with Veronica!
Bio: Veronica specializes in Conflict Resolution, both external and inner conflict. She’s a certified Ziglar Legacy trainer, as well as a responder to mass casualties, disaster relief efforts, and a bereavement expert. Veronica is a highly skilled business coach and speaker with a track record of success and community impact. Her forte is empowering people to activate their untapped potential.
You’ll discover:
- Veronica’s superpower? “Talking people off the ledge”
- Why this is a “learnable ability”
- The reward for her work: peace, joy, and security
- Reframing thoughts
- Veronica’s Three P’s: Plan, Prepare, and Perform
- Reaction vs. Planned Response
- Her work as a first responder in tragedy and disaster relief
- Techniques to deal with crisis
- How to “anchor in the moment”
- Expectations for ourselves and others
- Why people “deflect” attention to others
- Opinions vs. Facts
- Playing the “trump card”: What this means in crisis and chaos
- How to navigate conversations
- Being valued and visible
- Tips from Veronica’s book:
-
- Determine where your conversation is going to go before you have it
- What lines are you going to draw for yourself when you begin to experience emotional escalation and reaction rather than response?
Interview Links & Other Resources
www.conflictresolutionspeaker.com
Conflict Resolution Solutions by Veronica Sites or get it on Amazon
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
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Service, Care, Connections, Success, Gratitude
Episode 062 Principles of Service - Warwick Merry
URL: http://www.julieannsullivan.com/principles-service-warwick-merry/
I’m excited to introduce you to my amazing guest, Warwick Merry. Warwick is a host, podcaster, and a professional emcee who lives in Australia and says his superpower is making a fantastic cup of coffee. What?? He goes on to explain that the important thing is NOT the act of making the coffee, but BEING OF SERVICE to others. Warwick springboards from this principle of service for our conversation.
Warwick knows that being of service and having a service mindset can really play a role in your success. He shares some extremely practical advice that you can implement when networking and making connections, which lead to establishing real relationships in your business. Everyone loves to be cared for and to be served, and by simply making care and service a core principle of your life, so many things will change for you. Warwick guides us as we learn how to embrace the mindset of service.
Bio: Warwick Merry is a Master MC and an inspiring professional speaker, renowned for his high-energy presentations and seminars. He has over 30 different audio and video programs and a recently released book titled Get More Inspiration. He’s bass singer, motorcycle rider and poodle daddy, and we hear he makes a mean cup of coffee!
You’ll discover:
- The benefits in life to being of service
- Looking after other people—in personal life and business
- Cultural differences
- The Care Factor—paying people well will motivate them to do a good job for you
- Warwick shares personal stories of how being of service pays off with deep connections
- How to network successfully to form meaningful connections
- Why your business card NEEDS your photo!
- Systems, organization, and consistency
- Warwick’s Get More Goer—inspiration every Monday
- Daily rituals: focus on gratitude (write down three things)
- The RAS process: like attracts like
- How to celebrate success: Warwick’s celebration shopping list
- Warwick’s podcast: Get More Success show
Interview Links & Other Resources
www.getmoresuccess.com
Get More Success Podcast
Connect on Twitter
Connect on LinkedIn
Connect on Facebook
Get the Book: GetMoreInspiration.com or on Amazon
A Pale Blue Dot - Carl Sagan
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Julie Ann Sullivan, accountability, peak performance, impression, awareness, clarity,Don Miguel Ruiz, The Four Agreements
Episode 061 Always Do Your Best
URL: http://www.julieannsullivan.com/always-do-your-best/
Summary
This episode of Mere Mortals Unite explores a super power solution contained in the book, The Four Agreements, by Don Miquel Ruiz. The four agreements are simple, not easy and their impact is deep. This episode looks at the agreement, always do your best. The concept seems so obvious and simple until you get a true understanding of what that means. It is the action piece for all the agreements to work together. Knowing when you are doing your best comes from inside, not from other people’s opinions. If you don’t think you are acting at your peak performance, you’re not. You're at the top of your game when you find purpose in your actions. Finding what’s worthwhile for everything you do, creates an opportunity to do your best. The secret is, it changes every moment and that’s an opportunity to succeed in your professional and personal life.
You’ll discover “the Best”:
- Flows into everything you do.
- It’s different every moment
- The concept is affected by the way you live your life
- Creates intensity and success
- Is increased when you find your purpose in any endeavor or activity
Links & Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
The Four Agreements - Don Miguel Ruiz
Episode 53 - Be Impeccable With Your Word
Episode 56 - Don't Take Anything Personally
Episode 59 - Don't Make Assumptions
iTunes - Subscribe, Rate & Review
Humor, Authenticity, Music, Relationships, Sales
Episode 060: Be Real & Truly Care - Patrick Henry
URL: http://www.julieannsullivan.com/real-truly-care-patrick-henry/
Relationships thrive on authenticity. Patrick Henry, my guest today on Mere Mortals Unite, shares his story on finding his authenticity. Sometimes it’s right in front of you and you can’t see it. However, a little bit of praise turned Patrick’s life around. He engages his audience with his great talent and care for who he’s entertaining. Patrick believes that people want to buy from, and listen to, people whom they like and trust, and you can only establish trust through authenticity. Take this fun journey with me and learn how you, too, can find your true self. Everyone who knows you will be glad you did.
Bio: Patrick Henry is an author, speaker, and SiriusXM radio personality who delivers funny and entertaining speeches that show how to deliver extraordinary customer experiences.
You’ll discover:
- Why personal relationships don’t exist without authenticity
- Why you must respect the rules but create your own authentic path
- A basic rule of sales: uncover the fears and needs of the customer and then solve those needs
- Why Patrick often writes customized songs for his clients
- How Patrick stays grounded every day
- Actionable steps to be more in touch with your own authenticity
- How to find what works for you and cut away the rest
Interview Links & Other Resources
PatrickHenrySpeaker.com
Follow Patrick Henry on Twitter
Connect with Patrick Henry on Facebook
Lunch Lady Blues
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Julie Ann Sullivan, decision making, assumptions, communication, relationships, success, Don Miguel Ruiz, The Four Agreements,
Episode 059 Don’t Make Assumptions
URL: http://www.julieannsullivan.com/dont-make-assumptions/
Summary
This episode of Mere Mortals Unite explores a super power solution contained in the book, The Four Agreements, by Don Miquel Ruiz. The four agreements are simple, not easy and their impact is deep. This episode looks at the agreement of Don’t Make Assumptions. When you make assumptions you’re not dealing with a situation in its true form. You may even convince yourself that your assumption is the truth. This agreement is closely tied to the agreement of not taking anything personally. The two combined are a frequent cause of misunderstandings and conflict. You must be more aware of the information you process about yourself and the world around you, so that you can live a more successful life with less hassles and more success. Taking deliberate action on a consistent basis is how you live life to its fullest.
You’ll discover:
- How assumptions can become truth
- The importance to filter assumptions about yourself
- When clarity can create better communication
- The value of the “check-in” in long term relationships
- It’s your choice
Links & Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
The Four Agreements - Don Miguel Ruiz
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Body Language, Business, Relationships, Persuasion, Listening
Episode 058: Pay Attention - Traci Brown
URL: http://www.julieannsullivan.com/pay-attention-traci-brown/
My guest today is Traci Brown, a body language expert. Traci will share with you how paying attention will give you so much more information about who you’re dealing with in any particular moment. That information can be utilized for persuasion … in a good way. This superpower is useful for dealing with your coworkers, your boss, or members of your family. Traci’s tips and techniques are quite versatile and can be learned to help you pick a date or tell if someone is lying. At the end of today’s conversation, Traci will also tell you how you can get the secret to getting out of a ticket. You may not need that, but just in case you do …
Bio: Traci Brown is a body language and persuasion expert, speaker, author, and three-time US Collegiate Cycling Champion. She speaks globally and is a frequent guest on TV, interpreting the body language in current events. She’s the author of Body Language Confidential and Persuasion Point.
You’ll discover:
- The benefits of having better persuasion skills
- Traci’s experience with the Shark Tank television show, and how reading the body language of one of the Sharks helped her win a deal
- The importance of watching and listening to others
- The biggest reason why car dealerships lose sales
- What Traci does to stay sharp
- Actionable steps to help you listen, persuade, and be aware of other people’s perspectives
- The #1 action Traci recommends you take every day
Interview Links & Other Resources
BodyLanguageTrainer.com
Read the Body Language Trainer Blog
Connect with Traci Brown on LinkedIn
Follow Traci Brown on Twitter
Connect with Traci Brown on Facebook
How to Get Out of a Traffic Ticket and 9 Other Tips to Get What You Want Using Body Language by Traci Brown
Body Language Confidential: Tactics Every Secret Agent, Sales Person and Kindergarten Teacher Should Know by Traci Brown
Persuasion Point: Body Language and Speech for Influence by Traci Brown
Check out more of Traci’s resources on her website
Email Traci at traci@tracibrown.com to get a “How to Get out a Traffic Ticket” placard for only $5
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Branding, Business, Relationships, Friendship, Boundaries
Episode 057: Strategic Branding for Everyone - Katherine Miracle
URL: http://www.julieannsullivan.com/strategic-branding-katherine-miracle/
Katherine Miracle is my guest today. She has some amazing tips on strategic branding both from a personal and organizational perspective. She has a unique way of looking at boundaries: finding what your yes is, and what your no is as well. Katherine reminds you of the importance of knowing the difference between those that care and those that are just curious. All of these parameters help you make the best decisions for your personal branding, which is how the world perceives you. Katherine shares how not believing the lies people tell you and believing in your own self-worth is key to your own personal and professional success. Join us as we share lots of great information that will help you in your personal and professional life.
Bio: Katherine is the founder & owner of Miracle Resources, a full-service marketing, public relations, and training firm. Miracle Resources is nationally recognized for its program that increases revenue and awareness. It’s called “Brand + Team = Revenue,” and the program uses certified trainers and is now a franchised program.
Katherine is the author of Discovering your Dawn, a book that has helped people unlock their potential and provides motivation. Katherine teaches Advertising and Promotions and Entrepreneurship at VMCAD and is a professional speaker who was voted Best Speaker/Facilitator for CBC Magazine. She is an Elite Woman International Alpha Award winner, as well as a graduate of the University of Akron with degrees in Business/Communications & Theatre Arts. She graduated with honors from The University of Phoenix with an MBA.
You’ll discover:
- The benefits of building your own brand.
- Why there are two types of people: those who care, and those who are curious.
- How to know the difference between friends and acquaintances.
- A few actionable steps to increase your personal brand.
- The importance of looking at the “360” of what you are posting online and how it impacts those around you.
- The action Katherine takes every day to maintain her personal brand.
Interview Links & Other Resources
Your Strategic Personal Brand by Katherine Miracle
MiracleResources.com
Follow Katherine Miracle on Twitter
Connect with Katherine Miracle on LinkedIn
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Julie Ann Sullivan, accountability, perspective, Don Miguel Ruiz, The Four Agreements, decision making,
Episode 056 Don’t Take Anything Personally
URL: http://www.julieannsullivan.com/dont-take-anything-personally/
Summary
This episode of Mere Mortals Unite explores a super power solution contained in the book, The Four Agreements, by Don Miquel Ruiz. The four agreements are simple, not easy and their impact is deep. This episode looks at how not to take anything personally. It’s a painful existence when you take everything personally. People will offer opinions of you, but they may be false, created by their own experiences and circumstances in their life. That set of events is most certainly different than yours. There is a need to quiet the mind so that it is possible to decipher what people are saying to us as true or not true. A person probably doesn’t get up in the morning and plan on cutting you off in traffic and yet you might somehow react as if it was personal. When people are in pain or jealous they may lash out to alleviate that feeling and not to hurt you. That is what this agreement is about. Filtering and being accountable for your own feelings.
You’ll discover:
- To incorporate what we learned as kids
- The un-intention of other people’s actions and words
- How to increase responsibility for your own actions
- The power of accountability
- The difference between your experience and others
- Why actions speak louder than words
- Rewards of not taking anything personally
Links & Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
The Four Agreements - Don Miguel Ruiz
Episode 25 The Power of Choice
Episode 42 Strategic Disengagement
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Humor, Work, Success, Happiness, Creativity
Episode 055: Humor at Work - Andrew Tarvin
URL: http://www.julieannsullivan.com/humor-work-andrew-tarvin/
I’m very excited to have my good friend, Andrew Tarvin, with me today on Mere Mortals Unite. Drew is the only guy I know who was an engineer by day and an improvisational artist by night. He’s combined the two to create his company, Humor that Works.
Drew and I both know that happiness doesn’t come from success, but that happier people are more successful. One way to be happier is to bring more humor into your life. You don’t have to be the one telling jokes. As Drew notes, you can be a shepherd of humor. We’re doing just that by having links in the show notes to great videos that will make you smile.
Drew has some great ideas to make life more fun, such as gamifying processes you do every day … for instance, reading your emails in an accent. You just have to find what motivates you. Prepare to hear some great ideas and find out why it’s good to know what Disney princess you are.
Bio: Andrew Tarvin is the world's first Humor Engineer. He teaches people how to enjoy their jobs more while doing them better. He has worked with thousands of people from 200+ organizations, including P&G, GE, and Microsoft, on topics ranging from mastering office communication to humor in the workplace.
You’ll discover:
- The benefits of using humor in the workplace
- Why most challenges in the workplace can be solved by applying humor to the situation.
- Andrew’s surprising career background, and how he used humor to engage and inspire people.
- How Andrew incorporates humor into his everyday life.
- How Andrew gamifies his days and weeks
- One of Andrew’s favorite puns.
- Several actionable steps to bring humor into your life.
Interview Links & Other Resources
HumorThatWorks.com
Follow Andrew Tarvin on Twitter
Connect with Andrew Tarvin on LinkedIn
Connect with Andrew on Facebook
30 Benefits of Humor at Work
Humor That Works by Andrew Tarvin
Laurel & Hardy dance to Santana
A few fun video links: Expert in a Meeting, A new way to think about retirement, People being told they're beautiful
Disney princess quiz
Humor That Works Newsletter
30 Benefits of Humor
Pictures of Andrew
iTunes - Subscribe, Rate & Review
Connection, Relationships, Networking, People, Social Media
Episode 054: The Power of Connection - Phil Gerbyshak
URL: http://www.julieannsullivan.com/power-connection-phil-gerbyshak/
I so enjoyed talking with my friend Phil Gerbyshak on this edition of Mere Mortals Unite. Phil shares his passion of connecting people, ideas, and technology. He talks about creating a REAL network and shares how to spot the difference between a real network and a fake one. (Think quality, not quantity.)
Phil lives the philosophy of making friends first and then doing business later. A benefit of making true connections is that there’s always someone to visit when you’re traveling. It can turn a business trip into a mini-vacation. And, Phil shares the right way to connect so you can avoid a connection disaster. You’ll learn some simple ways to stay in touch---for instance, you first have to pay attention and then take action. Let us know your birthday … we promise to wish you well that day with a personal touch.
Bio: Phil Gerbyshak is your personal social marketing strategist, social media business trainer, and secret weapon. He does programs, workshops, and training to help you integrate social media into all your business does to grow your bottom line.
You’ll discover:
- Benefits from learning to connect with other people well.
- How Phil’s simple habit of wishing a friend happy birthday each year helps him stay top of mind.
- Why going out of your way to help someone makes a lasting impression on others.
- Why doing more than others is a great way to stand out.
- Phil’s daily habits that help him intentional and better at connection
Interview Links & Other Resources
Connect with Phil Gerbyshak on LinkedIn
Follow Phil Gerbyshak on Twitter
Connect with Phil Gerbyshak on Facebook
PhilGerbyshak.com
Free ebook: LinkedIn Daily Dozen
Conversations with Phil
Be More You
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Julie Ann Sullivan, communication, impact, Don Miguel Ruiz, The Four Agreements,
Clarity, decision making,
Episode 053 Be Impeccable With Your Word
URL: http://www.julieannsullivan.com/be-impeccable-with-your-word/
Summary
This episode of Mere Mortals Unite explores a super power solution contained in the book, The Four Agreements, by Don Miquel Ruiz. The four agreements are simple, not easy and their impact is deep. This episode looks at how to be impeccable with your word. The word impeccable means without sin in Latin. The agreement deals with doing no harm with the words that come out of your mouth. It also includes the thoughts in your head, as the avenue of how you talk to yourself. As human beings in our current society, life is sometimes too busy for you to really think about what you say. However, making time to think before you speak makes a profound difference in your life and the lives around you.
You’ll discover:
- The power of the words you use
- The danger of speaking untruths
- The importance of thinking before you speak
- The effect you can have with your own self-talk
- The reward of being accountable
- Three important questions to ask yourself first
-
- Is it true:
- Is it kind?
- Will it help?
Links & Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
The Four Agreements - Don Miguel Ruiz
iTunes - Subscribe, Rate & Review
Relationships, Change, Personalities, Business, Communication
Episode 052: Let’s Get Along - Candy Whirley
URL: http://www.julieannsullivan.com/lets-get-along-candy-whirley/
My guest today is Candy Whirley, whose superpower is helping people get along better. She’s written a book called It Takes 4 to Tango, which describes people as either chameleons, lions, lambs, or owls. Based on research from other assessment tools, Candy came up with a way to make it fun to find out who you are and how you relate to the rest of the world. Relationships are so important in all facets of our lives.
I talk with Candy about the inherent characteristics and how important it is to find out what those are in yourself and others. Whether you’re looking to work better with your coworkers, your significant other, or your grandchildren, Candy gives two steps to build stronger communication. First, identify what type you are, accept that, and analyze if those that surround you are alike or different. And then, find ways to adapt to the situation. If you’re a lamb and your boss is a lion, you can wish all day your boss would change, but a better outcome would be created by respecting the differences. Candy will help you learn how to treat people in the manner they need to be treated. Listen, learn and then go out and make a difference.
Bio: Candy Whitley has been a leader and business owner for fifteen years. She is a member of the National Speakers Association, receiving CSP this year, as well as a volunteer for Harvesters International in South Sudan. She graduated Cum Laude as an undergrad in Speech Communications and has a Master's degree in Management. Candy was an NFL Cheerleader for three years with the Kansas City Chiefs, and is the author of several books, including It Takes 4 to Tango. She is an expert at building, fixing, and forming relationships in the workplace by exploring personality and generational differences.
You’ll discover:
- Specific benefits that come from having good relationships.
- Why the personality you experience under stress is truly who you are.
- Engaging stories about how having better relationships can make you more successful, and why it’s about adapting to others.
- Why it’s more profitable to care about people.
- Practical steps to improve your relationships.
Interview Links & Other Resources
Connect with Candy Whirley on LinkedIn
Follow Candy Whirley on Twitter
Connect with Candy Whirley on Facebook
CandyWhirley.com
The Zone Show with Tom Evans
Don’t Run from The Issues … If You Really Care, Let Them Share!
It Takes 4 To Tango … if you work and live with PEOPLE! by Candy Whirley
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Selling, Influence, Business, Value, Relationships
Episode 051: Selling Influence - Mark Bowser
URL: http://www.julieannsullivan.com/selling-influence-mark-bowser/
Summary
I’m excited to have my new friend Mark Bowser on our show today. Mark is the author of several books, including the just-released Sales Success, which he wrote with Zig Ziglar, Tom Hopkins, and Scott McKain. Mark is one of the top Sales and Customer Service Speakers on the circuit today, and is also the co-host of the Book Publishing Success Podcast.
Mark shares a number of tips and strategies to help us understand how influence works, and how to put it into practice in all our relationships. He shows us how to create value for others and help them see success they haven’t yet experienced. Join us for a value-packed show that will help increase your success and influence.
You’ll discover:
- How Mark describes his superpower, and why anyone can develop it.
- An engaging story about a coach who impacted Mark’s life and helped him develop his confidence at a critical time.
- How Zig Ziglar encouraged and motivated underperforming salespeople.
- What Mark does every day to keep a positive attitude, and actionable steps you can take to develop your influence.
- Why you must give value first before asking for a sale.
- Why it takes 5-7 “touches” before someone will consider buying from you.
Interview Links & Other Resources
Follow Mark Bowser on Twitter
Connect with Mark Bowser on LinkedIn
Connect with Mark Bowser on Facebook
MarkBowser.com
MarkBowserBlog.com
Sales Success by Mark Bowser, with Zig Ziglar, Tom Hopkins & Scott McKain
How to Win Friends and Influence People by Dale Carnegie
Book Publishing Success Podcast
iTunes - Subscribe, Rate & Review
Julie Ann Sullivan, celebration, motivation, productivity, engagement, goals, relationships
Episode 050 Celebration Power
URL: http://www.julieannsullivan.com/celebration-power/
Summary
This episode of Mere Mortals Unite explores the super power solution of celebrating. Learning how to celebrate even the small stuff, enhances all aspects of your life. In business, celebrating milestones encourages employee engagement. Strategic goals are usually long term. Breaking down goals into smaller steps allows people to celebrate progress instead of waiting years to feel good about their work and participation. Utilizing this strategy on a personal level can affect every relationship that you have. With the skill of celebration comes increased self esteem and a feeling of accomplishment. In a business setting this is a skill that can cost nothing and can increase productivity, creativity, engagement and a willingness to work together. On a personal level, the increased feelings of accomplishment is a great attitude enhancer.
You’ll discover:
- The importance of breaking large scale goals into smaller steps
- How to practice celebrating
- The connection between celebration and employee engagement
- Specific ideas on how to increase celebration at work
- How celebrating increases self esteem
- When a celebration can affect relationships
Links & Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Networking, Relationships, Business, Connections, Goals
Episode 049: Dynamic Networking - Meridith Elliott Powell
URL: http://www.julieannsullivan.com/dynamic-networking-meridith-elliott-powell
On this episode of Mere Mortals Unite, I‘m speaking with Meridith Elliott Powell about Dynamic Networking. It’s not just about making the rounds in a room full of people. Meridith shares some valuable skills on making your time beneficial by not placing the focus only on yourself. A true connection is made when you follow the 80/20 rule--20% of the time the conversation is about you and 80% of the time it’s about the other person.
This power of connection doesn’t happen in a vacuum. Meridith says you have to be intentional, and she gives a number of great ideas about doing that. Some of the easiest actions you can take can also help you reap the greatest rewards. You gotta work it, though, and Meridith tells you how.
Voted one of the Top 15 Business Growth Experts to watch by Currency Fair, Meridith Elliott Powell is an award-winning author, keynote speaker, and business strategist. With a background in corporate sales and leadership, her career expands over several industries including banking, healthcare, and finance. Meridith worked her way up from an entry-level position to earn her seat at the C-Suite table. She is Certified Speaking Professional, a designation held by less than 12% of professional speakers, and a member of the prestigious Forbes Coaching Council.
You’ll discover:
- The benefits of networking and making connections.
- Why your goal in connecting must be to help the other person, not just help yourself.
- An incredible story of how a simple invitation to connect over lunch turned into a great business opportunity for Meridith.
- Why people want to help you when you first help them.
- The key truth that in this economy, all you’re selling is relationships.
- Actionable steps to network and connect with others.
Interview Links & Other Resources
Follow Meridith Elliott Powell on Twitter
Connect with Meridith Elliott Powell on LinkedIn
Connect with Meridith Elliott Powell on Facebook
Yes, Believe It or Not, There is Leadership in Washington
Own It: Redefining Responsibility by Meridith Elliott Powell
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Rochelle Rice, Movement, power, confidence, physicality, health, wellbeing, action
Episode 048: Power of Movement - Rochelle Rice
URL: http://www.julieannsullivan.com/power-movement-rochelle-rice/
On this episode of Mere Mortals Unite, we interview Rochelle Rice. Rochelle Rice, CSP, AS is a nationally-recognized speaker, author and educator – with a passion for empowering lives through movement.
Rochelle knows the importance of listening to your body, all the time, not just when it hurts. She explores the importance of inviting your physical body to participate in your life. She shares specific ideas for men and women in the art of carrying your body around that aligns with your body structure. Rochelle recommends three simple steps each day; Movement, recognizing there is more than going to the gym, journaling & prayer, some sort of mindfulness and a focus on what is working in your life. Your body is with you your whole life. Be kind to it and have it work for you not against you.
Rochelle is the only woman in the world to hold both the Accredited Speaker designation from Toastmasters International and the Certified Speaking Professional designation from the National Speakers Association. A former professional jazz dancer, Rochelle embraces the Health at Every Size® paradigm. She is the author of Real Fitness for Real Women. She has appeared on Fox News, ABC World News Tonight and the CBS Early Show.
You’ll discover:
- There’s more to movement and exercise than the gym
- How to fall in love with your anatomy
- Helpful hints on how to stand to feel more powerful
- Movement you make during your normal day that is exercise
- What to do with the gap between intention and action
- To learn how to honor your body
- Specific steps to take to create a partnership with your body
Interview Links & Other Resources
Follow Rochelle Rice on Facebook
Follow Rochelle Rice on Twitter
Connect with Rochelle Rice on LinkedIn
End Weight Discrimination
Rochelle Rice's website
Breathe and Eat: A Six Week Mindful Eating Program
iTunes - Subscribe, Rate & Review
Julie Ann Sullivan, expectations, well-being, accountability, discovery, self-awareness
Episode 047 If Only...
URL: http://www.julieannsullivan.com/if-only/
Summary
This episode of Mere Mortals Unite explores the super power solution of shutting down the “IF ONLY” mentality. You can go through life believing if you just had different circumstances, then you could be happy or successful. Or, you can be accountable for how you act, react and feel about the life you are living.
You can take responsibility to change what you don’t like and learn to accept what you cannot change. You can learn to enhance that which is working well and let go of what’s not. Sometimes when you think it would be better, IF ONLY, that's an opportunity to learn about your own inner workings. It all begins with being self aware when your mind slips into this chasm. Then you can change that behavior and take back the power that you give away.
It’s not about the pursuit of happiness, but rather being happy in the pursuit.
You’ll discover:
- Challenges of discovering your own IF ONLY attitude
- How dissatisfaction can impede success in the moment
- Realizing what is an unrealistic desire
- How to recognize when you are thinking, IF ONLY
- The success that comes with taking responsibility for your life
- Quick tips to change the behavior of dissatisfaction
Links & Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Russell Pearson, communication, clarity, listening, knowledge, benefits, leadership
Episode 046: Ask Stupid Questions - Russell Pearson
URL: http://www.julieannsullivan.com/ask-stupid-quest…-russell-pearson/
On this episode of Mere Mortals Unite, we interview Russell Pearson and explore the importance of asking questions, even when the answer may seem obvious. Russell Pearson, The Brand Design Guy, is a Brand Strategist and the founder of the Crimson Fox Creative Studios. He works with business owners and managers globally to design effective brand outcomes..Sometimes people call those stupid questions. Russell advises using this tactic for clarification and to find a deeper understanding of what is at hand. In some circumstances it can save you a lot of money as is demonstrated in a personal business dealing that nearly went awry for him. A huge benefit of getting the clarification you need is being able to get things done right the first time. Russell also shares ways to ask questions so that the person being asked does not feel belittled or take offense.
You’ll discover:
- There are no stupid questions
- To stop accepting what’s being said at face value
- If you don’t understand, you don’t have to agree
- If you agree and don’t understand there are consequences
- How to ask for clarification without making people uncomfortable
- The importance of actively listening
Interview Links & Other Resources
Follow Russell Pearson on Twitter
Connect with Russell Pearson on LinkedIn
Listen to the Awesome Show Podcast
Russell Pearson's website
52 weeks of Brand Marketing tips from Crimson Fox
iTunes - Subscribe, Rate & Review
Optimism, Relationships, Fear, Passion, Leadership
Episode 045: Choose to be an Optimist - Beth Caldwell
URL: http://www.julieannsullivan.com/choose-to-be-an-optimist-beth-caldwell/
On this episode of Mere Mortals Unite, we interview Beth Caldwell. She was my very first mentor and continues to teach me as our friendship has grown. Beth says that being an optimistic person gives you better bounce back ability. In addition, being an optimist is attractive and draws people to you. It’s a quality that can shine through to draw friends and clients alike to want to know more about who you are. Natural optimists can also see what others are capable of even before they do. Optimists are realists, too. They have fears like anyone else. Beth delves into fear and how it makes you freeze and stop doing what your passion wants you to do. One way out, Beth says, is to ask yourself, “What’s the best possible outcome for today?” So what do you do when life doesn’t work out? Beth’s got some great ideas.
You’ll discover:
- Several benefits of being an optimist.
- What Beth learned about conquering fear when she established her leadership academy.
- Why Beth says that the greatest problem with people today is that they are afraid of what people will think of them.
- Why Beth describes optimism as a way of being, not something she does.
- The power of the question, “What’s the best possible outcome for today?”
- Actionable steps for increasing your optimism.
Interview Links & Other Resources
Follow Beth Caldwell on Twitter
Connect with Beth Caldwell on LinkedIn
Connect with Beth Caldwell on Facebook
How to Say No and Still Be Nice
Biggest mistakes made by women in leadership
Culture doesn’t have to be complicated. You just have to pay attention to these two things
I Wish I’d Known That! by Beth Caldwell
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Abundance, well-being, relationships, perspective, business, gratitude, awareness
Episode 044 Living in Abundance
URL: http://www.julieannsullivan.com/living-in-abundance/
Summary
This episode of Mere Mortals Unite explores the super power solution of abundance. Abundance is an aspect of your life that you can choose. It is just as useful for your professional life as your personal life. The knowledge of this super power creates a more positive outlook in all of your relationships. The feeling of overflowing fullness can be cultivated. This enhancement can be accomplished through perspective, gratitude and being acutely aware of what comes into your life on a daily basis. This episode includes ideas, tips, and a few stories to assist you in creating a more abundant life view.
You’ll discover:
- How abundance can change relationships
- The importance of a broad perspective
- Gratitude as a pathway
- The importance of being acutely aware of your daily life moments
Links & Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Humor, Laughter, Fun, Attitude, Enlightenment
Episode 043: Humor is a Super Power - Lenny Ravich
URL: http://www.julieannsullivan.com/humor-is-a-super-power-lenny-ravich/
On this episode of Mere Mortals Unite, I talk to my dear friend Lenny Ravich all the way from Israel. In Lenny’s own words, he was born at a very young age, so it won’t be any surprise that his superpower is humor. It’s not so much about making other people laugh, but about finding the humor in everyday life. As he puts it, humor greases the hinges of life to make it more fun. As a teacher, being funny was not considered to be a good attribute of his teaching skills. Now research tells us that when people have fun, they learn more and retain information longer. Lenny is so glad that at 80 years old he’s finally being validated. He’s got some great tips to bring more humor into your everyday activities. Listen up and take a few notes.
You’ll discover:
- What Lenny told a man who asked what he would do if he only had five minutes left to live.
- Why Lenny calls humor the “red cape” and why you should take it with you wherever you go.
- The rituals Lenny uses to keep humor at the forefront of his life.
- Why there is nothing more spiritual than a good laugh.
- What you can learn from Viktor Frankl, who chose to have a good attitude despite being in a concentration camp.
- Steps to expand the humorous way you see the world.
Interview Links & Other Resources
Connect with Lenny Ravich on LinkedIn
Connect with Lenny Ravich on Facebook
A Funny Thing Happened On The Way To Enlightenment by Lenny Ravich
Man’s Search for Meaning by Viktor Frankl
Living in the Moment and Laughing Your Way to a Better Life
This Might Be the Most Valuable Video You’ll Ever See
Association of Applied and Therapeutic Humor
iTunes - Subscribe, Rate & Review
Business, relationships, success, disengagement, strategic,well-being, health
Episode 042 Strategic Disengagement
URL: http://www.julieannsullivan.com/strategic-disengagement/
Summary
This episode of Mere Mortals Unite explores the super power solution strategic disengagement. In a world where over 200 million emails are sent each day, it’s no wonder that there appears to be no time to relax. However, the importance of disengaging is a necessity for mental and physical well-being. Your health directly affects the work you do and the relationships you have. Your success in business is directly proportionate to your successful relationships. So learning how to strategically disengage is a pathway to better organizations and a healthier you.
You’ll discover:
- How to identify your stress triggers
- Benefits of relieving stress
- Advantages of disengagement
- Ideas for creating “me” time
Links & Resources
Apps: Headspace, Calm, Centered, Breathing
Why Sitting is the New Smoking
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Faith, Laughter, Humor, Purpose, Suffering
Episode 41: Faith - Maia Aziz
URL: http://www.julieannsullivan.com/faith-maia-aziz/
On this episode of Mere Mortals Unite, we interview our first Canadian, Maia Aziz. Maia has her own podcast called Morning Moments with Maia. She’s a mother of six, a wonderful wife, and works at Mackay Rehabilitation Centre in Montreal as their program director. I hear she’s a great cook and I know she can crochet awesome scarves. She can do it all, but none of that prevented her from having a child with some genetic anomalies.
Maia shares her story and how it solidified her faith that all will be well. She reminds us that we have the ability to choose having faith that life has a great purpose for us, but we have to remember to make that choice. A key to her success is to accept that sometimes we have to suffer through and know that’s OK. We all have days that don’t go according to plan, so join us to find some helpful ideas on how to cope.
You’ll discover:
- What Maia means when she talks about faith.
- The benefits of having an attitude of faith.
- How Maia trusted that her daughter would be OK after discovering she had some genetic anomalies.
- What it means to allow yourself to suffer through a hard situation.
- Actionable steps to developing a deeper faith.
Interview Links & Other Resources
Follow Maia Aziz on Twitter
Connect with Maia Aziz on LinkedIn
Connect with Maia Aziz on Facebook
Morning Moments with Maia
Morning Moments With Maia: Sheva Carr on Humor and Human Trafficking
Morning Moments With Maia: Judith Henry on Humor and Caregiving
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Awareness, unique, uniqueness, self-discovery, enhance, attributes, qualities
Episode 040: Honor Unique
URL: http://www.julieannsullivan.com/honor-unique/
Summary
This episode of Mere Mortals Unite explores the super power solution of embracing what makes you different. Like the snowflake, no two of us is alike. You don’t want to run from what makes you unique. Instead, deliberately discover and enhance the many qualities that are your gifts. Once you start to really look for them, more appear. You also become more attuned to finding these attributes in others.
You’ll discover:
- Unique is desireable
- How to do a self-inventory
- Practice can create new qualities
- Your discovery creates a greater ability to see
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
Book: The Giver
iTunes - Subscribe, Rate & Review
Brilliance, Awareness, Curiosity, Focus, Initiative
Episode 39: Personal Brilliance - Jim Canterucci
URL: http://www.julieannsullivan.com/personal-brilliance-jim-canterucci/
On this episode of Mere Mortals Unite, we interview Jim Canterucci on the topic of personal brilliance. Personal brilliance is beyond being smart--it’s all about having the ability to use the resources you have to create a great idea or better process. Jim Canterucci shares his framework of four specific catalysts that stimulate this developmental practice. The catalysts are awareness, curiosity, focus, and initiative. Listen as Jim gives us the tools we need to polish our natural abilities to enhance our own personal brilliance.
You’ll discover:
- The benefits of having personal brilliance.
- The “persona” of each catalyst.
- Why curiosity involves both a sense of wonder and a sense of doubt.
- Why you have once-in-a-lifetime opportunities every day.
- What Jim learned from a situation where a baby’s life was nearly at stake.
- Practical steps to expand these catalysts in your own life.
Interview Links & Other Resources
JimCanterucci.com
Free Personal Brilliance Quotient Assessment
Personal Brilliance by Jim Canterucci
Connect with Jim Canterucci on LinkedIn
Follow Jim Canterucci on Twitter
Connect with Jim Canterucci on Skype via username “jcanterucci”
Thinking Big Enough?
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Accountability, responsibility, blame, personal-power, empowerment, attitude, adversity, choice
Episode 038: Don’t blame me!
URL: http://www.julieannsullivan.com/dont-blame-me/
Summary
This episode of Mere Mortals Unite explores the super power solution of responsibility and accountability in place of blame. It’s inefficient and unproductive to blame our parents, our job or our government for whatever troubles we have. If you give away that type of control over your life, you can’t make choices to create more success and joy. Take back your power! It might sting a bit, but it’s worth the pain.
You’ll discover:
- How blame creates loss of control
- Blame is easier but inefficient
- As you change, so do those around you...in a positive way
- Life’s a journey, ever evolving
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Listening, Empathy, Fear, Strengths, Courage
Episode 37: Listen with Empathy - Vanessa Spiller
URL: http://www.julieannsullivan.com/listen-with-empathy-vanessa-spiller/
On this episode of Mere Mortals Unite, we interview Vanessa Spiller, who has an amazing superpower of being able to recognize other people’s potential. As an adventure coach for Project Athena, she coaches participants to succeed where they never thought they could. Vanessa listens with empathy and doesn’t try to put herself in someone else’s shoes. Instead, she takes to heart that she’s never been in their shoes, which keeps her from judging others. Join us and find out how to use a 1 to 5 scale to cultivate self-awareness. Get ready for an episode filled with great lessons and a whole lot more.
You’ll discover:
- How Vanessa describes her superpower.
- The benefits of seeing strengths in yourself and in others.
- Why it’s important to ask yourself “What’s the worst that can happen?” when you are faced with fear.
- Vanessa’s simple but effective exercise for getting rid of negative thoughts.
- Why giving it all you’ve got is enough.
- Why it’s important to say “yes” to things that make you feel positive.
- A simple “1-5” exercise to help you develop more self-awareness.
Interview Links & Other Resources
ProjectAthena.org
Rev3Adventure.com
Connect with Vanessa Spiller on Skype via username “vanessa.spiller4”
iTunes - Subscribe, Rate & Review
Behavior, educate, tolerance, patience, listening, love, attitude
Episode 036: The World’s Gone MAD
URL: http://www.julieannsullivan.com/worlds-gone-mad/
Summary
This episode of Mere Mortals Unite explores the super power solution of dealing with adversity. When the world seems like it’s going MAD, it’s the best time to practice techniques to not add to the chaos. Acting out like those you may condemn adds to the problems. To change the atmosphere, you have to rise above and be different.
You’ll discover:
- Techniques for dealing with adversity
- The benefit of going beyond your own bias
- Patience pays
- Three immediate actions to take
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Gratitude, Leadership, Relationships, Appreciation, Thanks
Episode 35: See the Good - Lisa Ryan
URL: http://www.julieannsullivan.com/see-the-good-lisa-ryan/
On this episode of Mere Mortals Unite, we interview Lisa Ryan, who has discovered a way to find something good in every situation through her practice of gratitude. Lisa has used this as a basis to teach organizations that with a change in vocabulary and practice, a workforce environment can transform into a place where people want to be productive and engaged. Lisa will explain to you the practice of creating five “thank you’s” each day. It doesn’t take a lot of time, but the rewards are worth every moment of effort. She’ll even touch on the importance of how we receive a compliment, a part of the process you might not have considered. Come join us on this episode and see how you too can find an opportunity lurking almost everywhere.
You’ll discover:
- How Lisa describes her superpower.
- Why being let go from her job was the beginning of a transformation for Lisa.
- A compelling story of how Lisa helped employees in a sewer district be more productive and appreciative to one another.
- How leaders can use the “apology approach” to foster more gratitude in their organizations.
Five ways to create “thank you’s” every day:
- Keep a gratitude journal.
- Send a thank you note in response to something specific.
- Write a letter of appreciation to someone telling them how you feel about them and the difference they have made.
- Verbally thank people.
- Meditate by focusing on the good things in your life.
Interview Links & Other Resources
Grategy.com
Read Lisa’s blog
Connect with Lisa Ryan on LinkedIn
Follow Lisa Ryan on Twitter
Connect with Lisa Ryan on Facebook
Connect with Lisa Ryan on Skype via username “mygrategy”
52 Weeks of Gratitude by Lisa Ryan
52 More Weeks of Gratitude by Lisa Ryan
iTunes - Subscribe, Rate & Review
Time, acceptance, control, positive, mindset
Episode 034: Precious Time
URL: http://www.julieannsullivan.com/precious-time/
Summary
This episode of Mere Mortals Unite explores the super power solution of recognizing the precious gift of time. This gift becomes more visible with age and tragedy, but you can see it now. Listen to four tips on enhancing what you receive out of each moment of time. You only get it once, it’s free but you can’t buy more.
You’ll discover:
- Time is a precious gift
- How to find the gifts in your experience of time
- How one man found attitude as his treasure, when it didn't seem possible
- Time is free, how you use it is up to you.
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Thinking, Mind, Books, Writing, Clarity
Episode 33: Thought to Thoughtful - Mindy Gibbins-Klein
URL: http://www.julieannsullivan.com/thought-to-thoughtful-mindy-gibbins-klein/
On this episode of Mere Mortals Unite, we interview our first international guest, Mindy Gibbins-Klein. Mindy is a serial entrepreneur from England who thoughtfully ties all of her endeavors together with her idea of thoughtful leadership. Her focus is on the difference between having thought and being thoughtful in business, in leadership, and in life. What benefits does it bring? High on her list is the benefit of clarity, from the beginning of the thought process through the manner in which the information is being distributed. Being thoughtful at the outset saves time, money and creates better communication. Join us as we talk about the abundance of content that exists in our world today. Mindy gives us some great tips on how to stand out by having thoughtful content instead.
You’ll discover:
- How Mindy describes her superpower.
- The benefits of being thoughtful instead of just having thoughts.
- The difference between “content” and “thoughtful content.”
- Why the people who do best are the ones who are willing to think bigger.
- Why we don’t need more books--we need more thought leaders.
- How Mindy uses principles of thought leadership in her own life every day.
- Why you must keep yourself strong if you are going to create anything.
- Why Mindy recommends not checking social media or email the first thing in the morning.
Interview Links & Other Resources
MindyGK.com
24 Carat Bold by Mindy Gibbins-Klein
4 Ways to Step Up Your Thought Leadership
Real Thought Leaders Go to Bed with Their Clients
Follow Mindy Gibbins-Klein on Twitter here and here
Connect with Mindy Gibbins-Klein on LinkedIn
Connect with Mindy Gibbins-Klein on Facebook
Panoma Press
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Worry, habits, trust, control
Episode 032: Don’t Worry...Be
URL: http://www.julieannsullivan.com/dont-worry-be/
Summary
This episode of Mere Mortals Unite explores the super power solution of learning to not worry. Worry is an aspect of your life that is difficult to quit. You worry so much, up to 2 hours a day, that it becomes a part of your life like breathing. So why worry? You worry about circumstances you can change or you worry about circumstances where you have no influence. Listen to how to recognize each and tips to have more time to make a positive difference in the world instead.
You’ll discover:
- How to recognize what you have control over
- When to take action to relieve worry
- The difference between caring and worry
- The importance of trust
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
Man's Search for Meaning - Victor Frankl
iTunes - Subscribe, Rate & Review
Adversity, Growth, Attitude, Mind, Relationships
Episode 31: Mental Muscle - Jake French
URL: http://www.julieannsullivan.com/mental-muscle-jake-french/
On this episode of Mere Mortals Unite, we interview the amazing Jake French, who shares with us his superpower of building mental muscle. Jakes lives his life with the attitude of “life happens … live it.” His story is heart-wrenching and incredibly inspiring.I’ve known Jake for years, and his smile is infectious and his wisdom bold. Listen for how he uses the routine of pause, reset, and re-evaluate. You also won’t want to miss Jake sharing what he considers are the worst cuss words out there: “can’t,” “won’t,” and “don’t.” Listen and learn how you can make people want to be around you.
You’ll discover:
- How Jake describes his superpower.
- The benefits of working your mental muscles.
- Jake’s heart-wrenching story of how he became a quadriplegic.
- The mental muscles Jake uses when life throws him curves.
- Why you must make the choice to not be a victim.
- Why you don’t have room in your life for hate.
- The importance of building a fun environment for the people around you.
- Specific actionable steps that will help you develop your mental muscles.
Interview Links & Other Resources
JakeFrenchInspires.com
Do It Like Delta: How You Can Get People’s Attention
Life Happens. Live It! by Jake French
Connect with Jake French on LinkedIn
Connect with Jake French on Facebook
iTunes - Subscribe, Rate & Review
Influence, positivity, attitude, self-worth,impact
Episode 030: Notes to Yourself
URL: http://www.julieannsullivan.com/notes-to-yourself/
Summary
This episode of Mere Mortals Unite explores the super power solution of creating a fuzzy file. This file contains complimentary communication from people whose lives you have had a positive influence on. Self worth is affected in a positive way from this collection. People from all walks of life can benefit from keeping and referring to a fuzzy file.
You’ll discover:
- How to create a life that will create a fuzzy file
- A keen sense of awareness to detect compliments coming your way
- Three consequences of utilizing this information
- A change in perspective
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Decisions, Leadership, Relationships, Teamwork, Action
Episode 29: Right Decision, First Time - Annette Dubrouillet
URL: http://www.julieannsullivan.com/right-decision-first-time-annette-dubrouillet/
On this episode of Mere Mortals Unite, we interview Annette Dubrouillet, who has a company called Decision Makers. She shares valuable information on what we need to know to make a good decision. Are you a close-ended decider or an open-ended decider? Find out because it makes a difference. Annette shares what to look for in decision drivers, which might be personalities in the process or past experience. Both of these can get in the way of making an informed and thoughtful decision. Don’t get caught up in the syndrome of, “But we’ve always done it this way.” Join us as Annette assists YOU in making the right decision the first time.
You’ll discover:
- How Annette describes her superpower.
- Why a good leader doesn’t just focus on what decision should be, but how the decision should be made (i.e. an opportunity to build teamwork and learn to communicate).
- Four steps to making better decisions.
- The #1 reason why nothing gets done after a decision is made.
Formulas for controlling your open-ended or closed-ended decision making styles:
If you are an Open-Ended Decider:
1. Set a limit for the maximum number of options you will consider, using what you think to be a low number. Give yourself an actual number, don’t just say, “I won’t consider too many options.” Be specific, “I will consider no more than three options.”
2. Set a maximum time limit for your decision. Again, be specific, not just, “I’ll decide quickly.” But make the time frame realistic. If you’re deciding on a new job, don’t say you’ll decide within ten minutes. A situation like that would be more of a one- to two-week decision.
If you are a Closed-Ended Decider:
1. Set a limit to the minimum number of options you will consider, using what you think to be a high number. Give yourself an actual number, don’t just say, “I will consider several options.” Be specific, “I will consider no fewer than four options.”
2. Set a minimum time limit for your decision. Again, be specific, not just, “I won’t decide too quickly.” But make the time frame realistic. If you’re deciding about applying for a grant for your organization that has a deadline of next week, you have to factor in how long it will take to create the grant application. You can’t postpone your decision until the day before the application is due.
Interview Links & Other Resources
Make No Mistake: How to Make the Best Decision the First Time by Annette Dubrouillet
Grazie, Prego - Worrying About Past Decisions
Decision Making in a Bureaucracy - The Good, The Bad and The Paradox
Follow Annette Dubrouillet on Twitter
Connect with Annette Dubrouillet on LinkedIn
iTunes - Subscribe, Rate & Review
Decisions, Leadership, Relationships, Teamwork, Action
Episode 29: Right Decision, First Time - Annette Dubrouillet
URL: http://www.julieannsullivan.com/right-decision-first-time-annette-dubrouillet/
On this episode of Mere Mortals Unite, we interview Annette Dubrouillet, who has a company called Decision Makers. She shares valuable information on what we need to know to make a good decision. Are you a close-ended decider or an open-ended decider? Find out because it makes a difference. Annette shares what to look for in decision drivers, which might be personalities in the process or past experience. Both of these can get in the way of making an informed and thoughtful decision. Don’t get caught up in the syndrome of, “But we’ve always done it this way.” Join us as Annette assists YOU in making the right decision the first time.
You’ll discover:
- How Annette describes her superpower.
- Why a good leader doesn’t just focus on what decision should be, but how the decision should be made (i.e. an opportunity to build teamwork and learn to communicate).
- Four steps to making better decisions.
- The #1 reason why nothing gets done after a decision is made.
Formulas for controlling your open-ended or closed-ended decision making styles:
If you are an Open-Ended Decider:
1. Set a limit for the maximum number of options you will consider, using what you think to be a low number. Give yourself an actual number, don’t just say, “I won’t consider too many options.” Be specific, “I will consider no more than three options.”
2. Set a maximum time limit for your decision. Again, be specific, not just, “I’ll decide quickly.” But make the time frame realistic. If you’re deciding on a new job, don’t say you’ll decide within ten minutes. A situation like that would be more of a one- to two-week decision.
If you are a Closed-Ended Decider:
1. Set a limit to the minimum number of options you will consider, using what you think to be a high number. Give yourself an actual number, don’t just say, “I will consider several options.” Be specific, “I will consider no fewer than four options.”
2. Set a minimum time limit for your decision. Again, be specific, not just, “I won’t decide too quickly.” But make the time frame realistic. If you’re deciding about applying for a grant for your organization that has a deadline of next week, you have to factor in how long it will take to create the grant application. You can’t postpone your decision until the day before the application is due.
Interview Links & Other Resources
Make No Mistake: How to Make the Best Decision the First Time by Annette Dubrouillet
Grazie, Prego - Worrying About Past Decisions
Decision Making in a Bureaucracy - The Good, The Bad and The Paradox
Follow Annette Dubrouillet on Twitter
Connect with Annette Dubrouillet on LinkedIn
iTunes - Subscribe, Rate & Review
Creativity, change, control, adaptability, flexibility, opportunity
Episode 28: Create Your Own Reality
URL: http://www.julieannsullivan.com/create-your-own-reality/
Summary
This episode of Mere Mortals Unite explores the super power solution of creating your own reality. Life takes turns, unexpected changes and you can either lament or adapt. There are ways to continue the journey with a full heart and great success. It’s easier if your perspective is one in which recognizes that aspects that are out of your control are the reason your experience will be unique. Being unique is advantageous.
You’ll discover:
- What you can do with circumstances out of your control
- How to create opportunities out of detours
- Expect the unexpected
- It’s ok to ask for help
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Giving, Failure, Adversity, Influence, Relationships
Episode 27: Improving the Lives of Others - Greg Williams
URL: http://www.julieannsullivan.com/improving-lives-others-greg-williams/
On this episode of Mere Mortals Unite, we interview Greg Williams, a master negotiator and body language expert. Greg grew up deprived of many of the necessities of life. However, his mother always gave to those less fortunate than they were. Greg’s philosophy grew out of that generosity. When you pay it forward, the return will be tenfold. It's not about what you can receive but more about what positive changes happen in the world as a whole when you live your life like that. Our discussion includes how to engage others and when to back off. Join me in listening to a kind, intelligent, and helpful mere mortal.
You’ll discover:
- How Greg describes his superpower.
- Why growing up poor had a profound impact on Greg’s mindset, and how his parents taught him the value of giving.
- Greg’s perspective on failure, and why he never fails at anything.
- Why adversity teaches us the best lessons in life.
- Actionable steps to positively influence others.
Interview Links & Other Resources
The Master Negotiator Blog
Body Language and Nonverbal Communications in Negotiations
Follow Greg Williams on Twitter
Connect with Greg Williams on Facebook
Connect with Greg Williams on LinkedIn
iTunes - Subscribe, Rate & Review
independence
Episode 26: The Power of Independence
URL: http://www.julieannsullivan.com/the-power-of-independence/
Summary
This episode of Mere Mortals Unite explores the power of independence. Like the 4th of July celebrates our independence as a nation, you too can celebrate your independence of thought. Don’t allow yourself to follow a crowd like lemmings into the sea. Being independent means you educate yourself on your own beliefs. Sometimes that means understanding the other side.
You’ll discover:
- How you can create your own bias
- Why Searching for a difference of opinion can strengthen your own
- Limitations caused by limiting knowledge
- Rewards of an independent workforce
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Choice, Decision-making, Attitude, communication, impression, workplace environment
URL: http://www.julieannsullivan.com/the-power-of-choice/
Summary
This episode of Mere Mortals Unite explores the power of choice. A powerful super power that affects every aspect of your life, from your thoughts to your deeds. You can choose and then choose again as you learn what is the best fit for your life. In the workplace having choices allows creativity and better relationships.
You’ll discover:
- The ripple effect of the choices you make
- The importance of accountability
- The power to re-choose
- Accountability and consequence
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Patience, Business, Entrepreneur, Relationships, Creativity
Episode 24: Power of Patience - Jaime Jay
URL: http://julieannsullivan.com/jaime-jay-power-of-patience
On this episode of Mere Mortals Unite, we interview Jaime Jay, an entrepreneur who shares with us the superpower of patience. This is certainly a power I continually work on myself. In our conversation, we talk about how patience is an integral part of a good life and a good business. I really like that Jaime keeps mentioning that it’s his responsibility to continue to expand his patience on a daily basis. Jaime’s wisdom on the topic of patience will help improve your relationships and impact your professional life.
You’ll discover:
- How Jaime describes his superpower.
- The benefits of having patience in your personal life.
- How patience can help you in sales.
- Jaime’s experience of how patience helped him when transitioning between careers.
- The link between patience and creativity.
- Actionable steps to becoming more patient.
Interview Links & Other Resources
SlapShotStudio.com
StopRidingThePine.com
Done4youwp.com
Follow Jaimie Jay on Twitter
Connect with Jaimie Jay on Facebook
Connect with Jaimie Jay on LinkedIn
iTunes - Subscribe, Rate & Review
Communication, perspective, open-mindedness, relationships, vocabulary, hyperbole,
Episode 23: Really? Always? Never? No One?
URL: http://www.julieannsullivan.com/really-always-never-no-one/
Summary
This episode of Mere Mortals Unite explores the use of gross exaggerations and how it can alter your intended message. You probably are so used to using words like always and never that you rarely even think about how it is affecting your communication. Your brains listens to what you say and therefore the use of these words changes how you view any given situation.
You’ll discover:
- Type of words that close options
- How instinctively exaggerations live in our vocabulary
- When exaggerations can affect relationships, professional and personal
- Practical tips on changing the words you use
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Help, Friendship, Needs, Health, Attitude
Episode 22: How to Ask for Help - Marty Stanley
URL: http://www.julieannsullivan.com/how-to-ask-for-help-marty-stanley/
On this episode of Mere Mortals Unite, we interview Marty Stanley, one of the most independent women I know. When she had a complete knee replacement, she learned about the superpower of asking for help. This is such an important topic for many of us mere mortals. You’ll learn that it’s not just about asking for help, but also letting people know what you specifically need, so they can help. This interview is so much fun. You’ll laugh and learn some valuable tips that will be helpful for your next cook out or business project
You’ll discover:
- How Marty describes her superpower.
- The benefits of asking for help.
- Why people love to help when they know you have a need.
- Ideas of ways you can help people.
- Actionable steps for making it easier to ask for help.
Interview Links & Other Resources
Follow Marty Stanley on Twitter
Connect with Marty Stanley on Facebook
Connect with Marty Stanley on LinkedIn
The Art of Asking for Help
How TED Hose Will Make Me a Better Leader
Re-Setting Expectations
From Type A to Type T: How to Be a Transformational Leader in a Bottom-Line World by Marty Stanley
iTunes - Subscribe, Rate & Review
Self-care, accountability, rejuvenate, re-energize
Episode 21: Weekends are for Chocolate
URL: http://www.julieannsullivan.com/weekends-are-for-chocolate/
Summary
This episode of Mere Mortals Unite explores the the importance of taking care of you! In a world where you pack in so much in a day, it is imperative that you find space to cater to your own needs and desires. You deserve to take the time to rejuvenate and re-energize. You become a better human for everyone you interact with.
You’ll discover:
- Caring for you is your responsibility
- It’s not selfish
- The importance of centering on self
- Practical tips for self care
- Good Hearted Living wrap up
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Forgiveness, choice, acceptance, letting-go, anger management, perspective,
Episode 20: Forgiveness Friday
URL: http://www.julieannsullivan.com/forgiveness-friday/
Summary
This episode of Mere Mortals Unite explores the power of forgiveness. It’s a gift you can give yourself for healthier living, physically and emotionally. Forgiving yourself can be the most challenging aspect. The result is a healthier life, mind, body and soul.
You’ll discover:
- Forgiveness is a choice
- Acceptance is not agreement
- How to practice on little irritants first
- Why anger can affect your health
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
Movie: Amish Grace
International Forgiveness Institute
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Discipline, Discernment, Perspective, Speaking, Goals
Episode 19: High Level View
URL: http://www.julieannsullivan.com/elizabeth-mccormick-high-level-view/
On this episode of Mere Mortals Unite, we interview Elizabeth McCormick, a former Black Hawk helicopter pilot who is disciplined, discerning, and delightful. Elizabeth learned a number of great life lessons while serving our country. One of the important is how the high level view gives you a broader perspective. Elizabeth will inspire you with her message of not getting bogged down in what’s right in front of you, and how this helps with the decisions you need to make to be successful both at work and at home.
You’ll discover:
- How Elizabeth describes her superpower.
- The benefits of having a high view of life.
- Why in a helicopter, and in life, you consume more fuel when hovering than when you’re moving forward.
- The first step Elizabeth took when she decided to become a professional speaker.
- The difference between living on autopilot and being proactive in accomplishing your goals.
- Elizabeth’s system to become more discerning: BBFD (bigger, better, faster, different).
- Why comparing yourself to others is never a good idea.
Interview Links & Other Resources
Soar 2 Success
Free training to increase your confidence
Follow Elizabeth McCormick on Twitter
Connect with Elizabeth McCormick on LinkedIn
Connect with Elizabeth McCormick on Facebook
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Gratitude, relationships, employee-engagement, well-being,
Episode 18: Gratitude Wednesday
URL: http://www.julieannsullivan.com/gratitude-wednesday
Summary
This episode of Mere Mortals Unite explores the power of gratitude. In everyday life we tend to not take the time to think of all we can be grateful for. It affects our relationships at work and at home. Research has shown that a little bit of gratitude goes a long way. It’s a strong catalyst for employee engagement.
You’ll discover:
- The relationship between gratitude and employee engagement
- How stress can increase well being
- The difficulty to notice our blessings
- Practical tips to increase gratitude in your everyday routine
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
Greater Good
Shawn Achor article on Positive Intelligence
Gratitude Infographic
A little bit of Gratitude goes a long way - Deluxe Edition
A little bit of Gratitude goes a long way - Amazon
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Connection, Relevance, Networking, Relationships, Conversation
Episode 17: It’s Not About Me
URL: http://www.julieannsullivan.com/bryan-heathman-its-not-about-me/
On this episode of Mere Mortals Unite, we interview Bryan Heathman, President of Made for Success Publishing, a company that assists speakers and authors in getting their stories heard. I have worked with Bryan before and his entire team was resourceful and helpful. As we worked together, we became friends and stayed connected. Bryan talks about the importance of connecting and being relatable. He’ll share the value of being intentional, a little vulnerable, and the gift of concentrating on someone else besides yourself.
You’ll discover:
- How Bryan describes his superpower.
- What benefits Bryan has seen from connecting people to one another.
- Why Bryan keeps a story in his “pocket” at social events to start conversations.
- Why part of being a good connector is being prepared.
- The importance of being conscious about making recommendations and referrals.
- Practical steps to become a better connector.
Interview Links & Other Resources
Made for Success Publishing
Made for Success Publishing Blog
Connect with Bryan Heathman on LinkedIn
Connect with Bryan Heathman on Facebook
Book Publishing Success Podcast
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Relationships,compliments, self-awareness, happiness, habits
Episode 16:Compliments on Monday
URL: http://www.julieannsullivan.com/compliments-on-monday/ /
Summary
On this episode of Mere Mortals Unite you’ll discover the importance of Compliments. Compliments make both the giver and receiver feel better about themselves. It’s an easy quick way to start a conversation or share appreciation. Being the recipient can take some work to be open to a positive thought coming your way.
You’ll discover:
- The power of giving a compliment
- How to receive a compliment
- The importance of increased self-awareness
- The value of creating a positive habit
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Leadership, Speaking, Influence, Storytelling, Engagement
Episode 15: The Fred Factor & Beyond
URL: http://www.julieannsullivan.com/fred-factor-beyond-mark-sanborn
Summary
On this episode of Mere Mortals Unite, we interview Mark Sanborn, a successful and respected leadership speaker and best-selling author. He shares critically important tips about the power of storytelling, a craft that’s useful both in professional speaking and in any situation where you want to have influence. You’ll come away from this episode with a new passion for storytelling and making a difference in other people’s lives.
You’ll discover:
- How Mark describes his superpower.
- The benefits of being a good storyteller.
- What you can learn from Fred, Mark’s postal carrier who was the centerpiece of his bestseller The Fred Factor.
- Why you must be interactive and engaging as a speaker and a leader.
- How Mark incorporates storytelling into his everyday life.
- How you can benefit from Mark’s formula: “Capture + Review = Retention.”
Interview Links & Other Resources
FredFactor.com
MarkSanborn.com
Follow Mark Sanborn on Twitter
Connect with Mark Sanborn on LinkedIn
Connect with Mark Sanborn on Facebook
iTunes - Subscribe, Rate & Review
Kindness, business, stress, employee-relations, culture, management, relationships
Episode 14: Kindness Thursday
URL: http://www.julieannsullivan.com/kindness-thursday/
Summary
On this episode of Mere Mortals Unite you’ll discover the importance of kindness. Kindness increases success in everyday life both personally and professionally. It is a great deterrent for stress. In business, kindness can create better relationships in your corporate culture at all levels. All it takes is a little deliberate action.
You’ll discover:
- How kindness affects stress
- When stress impairs relationships at work
- Simple Solutions to increase kindness acts in your life
- How businesses can increase engagement
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Leadership, Knowledge, Discipline, Heart, Curiosity
Episode 13: Lead from the Heart
URL: http://www.julieannsullivan.com/lead-from-the-heart-mark-crowley
Summary
On this episode of Mere Mortals Unite, we interview author and speaker Mark Crowley. Mark is the ultimate seeker of knowledge, and knows the value of learning … not just to get validation for what he already thinks, but to broaden his perspective. Listen and let Mark inspire you.
You’ll discover:
- How Mark describes his superpower.
- Benefits of acquiring knowledge from a variety of disciplines.
- Some of the ways Mark seeks a broader perspective on life.
- Why every time you improve one discipline in your life, you improve all disciplines in your life.
- What is means to “lead from the heart” and how it can have a profound impact on others.
- Why you should steal ideas from other disciplines in order to do your best work.
- How your biography affects your biology.
- Suggestions from Mark on how to become more of a seeker.
Interview Links & Other Resources
LeadFromTheHeart.com
Lead from the Heart by Mark Crowley
Thinking, Fast and Slow by Daniel Kahneman
Follow Mark Crowley on Twitter
Connect with Mark Crowley on LinkedIn
Connect with Mark Crowley on Facebook
Four Radical Leadership Practices That Will Dramatically Increase Engagement
Employee Engagement Isn’t Getting Better and Gallup Shows the Surprising Reasons Why
iTunes - Subscribe, Rate & Review
Flexibility, mindset, adaptation, health
Episode 12: Flexibility Tuesday
URL: http://www.julieannsullivan.com/flexible-tuesday/
Summary
On this episode of Mere Mortals Unite you’ll discover the importance of flexibility. It’s great to be flexible physically. In fact, flexibility improves your muscle structure and makes for strong bones. However, in this episode you’ll discover why flexibility of your thinking will create easier solutions when life doesn’t go according to plan.
You’ll discover:
- The benefit of body flexibility
- The reality of changes in life are constant
- Specific steps to increase your brain flexibility
- Solutions to everyday circumstances
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
Harvard Study
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Contentment, Goals, Retreats, No, Success
Episode 11: Crafting Contentment
URL: http://www.julieannsullivan.com/crafting-contentment-laurie-guest/
Summary
On this episode of Mere Mortals Unite, we interview Laurie Guest, a farmer’s daughter who has taken charge of her life. She is an incredible wife and mother as well as a successful author and speaker. Laurie has found the importance of creating contentment, discovering what it is that allows us mere mortals to find a space that is all our own. Join us to find practical ways to find this path for yourself.
You’ll discover:
- How Laurie describes her superpower.
- Why it’s important to craft contentment for yourself.
- How to figure out your own benchmark of success.
- Why you must practice “strategic disengagement.”
- The importance of writing down your immediate and long-term goals.
- How to fit a personal retreat into your schedule.
- Why your moment of transformation doesn’t have to be earth-shattering.
- How and why to practice “theme living.”
- Laurie’s system for saying “no” to commitments.
- The difference between joy and contentment.
Interview Links & Other Resources
Wrapped in Stillness: A Personal Retreat Guide by Laurie Guest
Follow Laurie Guest on Twitter
Connect with Laurie on Facebook
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Change, responsibility, overload, prioritize, rediscover, relax
Summary
On this episode of Mere Mortals Unite, the super power solution is about how to give yourself a break. Overload is common and frequent. Enjoy it, learn from it and adjust accordingly.
You’ll discover:
- How change can lead to growth
- The Joy of rediscovery
- How to handle overload
- To learn from challenge
- Take time for you
- The art of pacing yourself
- Better ways to prioritize
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
iTunes - Subscribe, Rate & Review
Adventure, Family, Relationships, Fathers, Children
Summary
On this episode of Mere Mortals Unite, we interview Rye Taylor, an amazing storyteller and podcast guru. Rye reveals the “aha” moment when he realized he didn’t want to just be a fat, middle-aged Dad watching TV with his kids on the couch. He wanted more out of life and found a way to get it. Fasten your seatbelt and get ready to learn how to make life an adventure!
You’ll discover:
- The amazing benefits Rye has found from living an adventurous life again.
- How a negative childhood experience with a bee farm prompted Rye to return to a bee farm as an adult … and how this time he overcame his fear with his family alongside him.
- Why you must practice “intentional strategic disengagement” in order to keep your most important relationships strong.
- How Rye and his family hold “vision-casting” sessions to determine upcoming adventures.
- What Rye learned from wrestling an alligator in the Colorado Rockies.
- How to get started having adventures right in your backyard, and why geocaching is a great option.
- Why you must also recapture adventure for yourself, not just your family.
Interview Links & Other Resources
Daring & Rye
RyeTaylor.com
StoryPopStudies.com
TankTownUSA.com
Geocaching.com
Connect with Rye Taylor on Facebook
Connect with Rye Taylor on LinkedIn
Connect with Rye on Twitter
MereMortalsUnite.com
Attitude, planning, acceptance, choice, self-awareness, celebration
Summary
On this episode of Mere Mortals Unite, the super power solution is about the Choosing your attitude. As mere mortals, we sometimes allow life's circumstances to get the better of us. We have a choice to do something about that.
You’ll discover:
- Caring for others can be inconvenient
- Commonality of days plans going awry
- The magic of surrender
- Acceptance is not defeat
- How to choose to express a different attitude
- The importance of building self awareness
- Celebration is a self fulfilling action
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
EST Training
Attitude, Business, Culture, Listening, Gratitude
Summary
On this episode of Mere Mortals Unite, we interview Gregory Newell, President of Nave Newell, Inc., a land development consulting services firm. Since founding Nave Newell in 1992, Greg’s philosophy has remained: strive for the extraordinary as both a standard in design and service to clients. Greg’s enthusiasm has evolved into the Nave Newell Way. It has become his passion to coach and teach his staff, and anyone else, how these fundamentals impact everything in your work and home life in a positive way. Greg shares how you can implement them in your own life as well.
You’ll discover:
- Why attitude is such an important factor in creating a culture for your company or organization.
- How Gregory’s attention to his own behavior and demeanor has positively affected his company’s culture.
- How the Nave Newell Way program has been helpful in retaining and recruiting employees, as well as developing a base of enthusiastic clients.
- Why a focus on attitude and relationships is relatively rare in his industry.
- The two reasons why he puts so much focus on listening to others.
- Why you shouldn’t be distracted by things over which you don’t have control.
- Why focusing on the simple things can produce such big results.
- How Gregory serves his competitors by sharing what he has learned.
- Why his company created a “gratitude wall” and how it has affected his team.
- Why his company is getting construction projects that no other companies their size are getting.
- What it means to practice “blameless problem-solving” and how it has helped grow his company.
Interview Links & Other Resources
NaveNewell.com
Fundamentally Different by David J. Friedman
Connect with Gregory by phone: (610) 265-8323
Connect with Gregory Newell on LinkedIn
Connect with Gregory Newell on Twitter
MereMortalsUnite.com
Connection, loneliness, heart health, choice, helping others,
Episode 6: The Power of Connection
URL: http://www.julieannsullivan.com/the-power-of-connection/
Summary
On this episode of Mere Mortals Unite, the super power solution is about the Power of Connection. Feeling connected to the world around you enhances all of your senses at every level.
You’ll discover:
- Connection can come from being alone or being with others
- How loneliness and isolation can affect your physical being
- Research on how heart health is affected by the feeling of connection
- Simple steps to take that will create connection with others
- The gift of helping others
- How to make a deliberate choice to connect
Interview Links & Other Resources
Julie Ann Sullivan on Facebook
Julie Ann Sullivan on LinkedIn
Julie Ann Sullivan on Twitter
Email Julie Ann Sullivan
Heart Statistics Resource website
Loneliness and Heart Disease Statistics Resource Website
Episode 005 Everyone Matters
URL: http://www.julieannsullivan.com/heath-cliff-roth…everyone-matters/
Summary
Everyone Matters is a philosophy about honoring yourself and the uniqueness of others. Health Cliff Rothman has created an organization that generates an atmosphere of tolerance. Learn how this all came about and his involvement with a wide range of personalities. From celebrities to local governments, Heath Cliff is making a profound difference. Join in and change the world...one person at a time
Episode 004 The Art of Listening
URL: http://www.julieannsullivan.com/the-art-of-listening-3/
Summary
Good listening skills are beneficial for relationships. People speaking have a greater sense of value when someone is really listening to what they have to say. When you are a good listener, you have a better understanding of what someone wants. Improved listening creates better relationships and this world become a happier place to live.
Episode 003 Cheerman of the Bored
URL: http://www.julieannsullivan.com/cheerman-of-the-bored-steve-wilson/
Summary
Julie Ann talks with the award-winning psychologist, Joyologist, and Gelotologist, Steve Wilson, Cheerman of the Bored at the World Laughter Tour. He has spent years working in the mental health and well-being field. This launched his career into illuminating and improving the human condition by exploring the psychology of laughter, humor and mirth. Steve promotes strategies for people to do their best; where they enjoy working; where they handle stress with ease; where more gets done, better and faster and where the most desired reward is joy.
Episode 002 Mere Mortal? Super Power?
URL: http://www.julieannsullivan.com/mere-mortal-super-power/
Summary
What is Mere Mortals Unite all about? Julie Ann discusses what this show's intention is and defines who's a mere mortal. Super Powers are those we are born with, but have forgotten about, don't know exist or have allowed someone else to take away. We are discussing simple solutions that create big results. It may take some work, but it's worth it.
Episode 001 A New Beginning
URL: http://www.julieannsullivan.com/in-the-beginning/
Summary
This episode provides an overview of what Mere Mortals Unite podcast is about. Joel Boggess and Julie Ann Sullivan sit down to discuss what brought Julie Ann into podcasting. Since she graduated with a bachelor's degree in developmental psychology, Julie Ann Sullivan became a life-long learner. Since she was 20 years old she deliberately learned about human behavior every day.
Julie Ann went back to school and got her MBA and CPA license where she became aware of how people were affected in the workplace. She is a self-proclaimed "recovering accountant" who is now a professional speaker, trainer and inspired leadership coach.
Listener's will learn effective ways of handling pressure, how to deal with mistakes and also how to handle success. Julie Ann will interview guests that have experienced many of these feelings and emotions and will share tips and strategies about how they overcame their challenges and identified with their successes.