AFSA Extra Credit Podcast: Recent Episodes
American Financial Services Association
The AFSA Extra Credit Podcast is a quick take on the consumer credit industry from the professionals who work in it every day.
In this episode of the AFSA Extra Credit Podcast, we welcome Tab Edmondson, Senior Director of Lender Solutions at Epic, a new business partner of AFSA. The discussion centers on modernizing loan payoffs and lien release processes, highlighting the challenges dealerships face with multiple lenders and the inefficiencies in current systems. Tab shares insights from his extensive experience in the automotive industry, emphasizing the importance of streamlining processes to benefit dealerships, lenders, and consumers.
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer sits down with the elected presidents of the AFSA Education Foundation EDGE and Leadership Development Programs. Joining the conversation are Roman Roberts and Jasmine Carter from Republic Finance, along with Bobby McLendon from Security Finance. Together, they discuss the professional and personal impacts of the EDGE program at Mercer University and the Executive Leadership Program at UNC Chapel Hill. The guests also share their early experiences with money and highlight the critical role of the free MoneySkill program in classrooms across the country.
Learn more about the AFSA Education Foundation programs at www.afsaef.org/leadership and MoneySKILL at www.afsaef.org/moneyskill.
In this episode of the AFSA Extra Credit Podcast, AFSA SVP Danielle Arlowe is joined by Jennifer Keys and Matt Isaacson from Covius. The discussion centers on the complexities of vehicle recovery compliance, specifically focusing on proposed legislation in Massachusetts and Colorado and how these bills would impact right-to-cure notices and repossession processes for vehicle finance companies.
Speakers
- Jennifer Keys: Senior Vice President of Compliance, Covius.
- Matt Isaacson: Senior Regulatory Counsel, Covius.
Host
- Danielle Fagre Arlowe, SVP, AFSA
AFSA is tackling AI head on in a few short days at the 2026 Independents Conference & Expo – all of our sessions, committees and networking groups will revolve, even in a tangential way, around AI, how the consumer credit industry can get the most out of this emerging technology and what you need to keep your eye out for.
Back in the fall, Dan Bucherer, Senior Director, Member Services & Engagement with AFSA moderated a panel at the Annual Meeting about some of the ways AI is already integrated into lending systems, analyzing unstructured information moving beyond traditional credit metrics, enabling sharper risk assessment and, ultimate a more personalized borrower experience at every stage.
The panel included:
- Elizabeth Blackhall, Senior Compliance Specialist with Husch Blackwell
- Lawrence Buckley, SVP, Business Development, DataOceans
- Tammy Mouta, Product and Growth Lead with Salient AI.
While you pack your saddle bags for Frisco or wait in that boarding line, take a listen and refresh yourself on where we stand in the AI space. Then, when you land, get ready for a deep dive on all things AI.
Listen to the Extra Credit Podcast wherever you get your podcasts or visit afsaonline.org/podcasts.
How much of your personal information is available online—and who can access it?
In this episode of the AFSA Extra Credit Podcast, Dan Bucherer sits down with Ron Zayas, CEO of Ironwall by Incogni, to discuss the growing risks tied to personal data exposure, cyber threats, and executive security.
Fresh off Ironwall’s feature on 60 Minutes, Ron explains how his company helps protect executives, employees, and organizations by removing sensitive personal information from data brokers, search platforms, and even the dark web.
The conversation explores how bad actors use publicly available data to target individuals, why attacks increasingly happen at home rather than at the workplace, and how artificial intelligence is making phishing scams more sophisticated—and more effective.
Ron also shares practical steps individuals can take to better protect themselves and their families, including limiting where personal information is shared, using VPNs, and understanding how everyday transactions may expose sensitive data.
In this episode:
- Why personal data has become a major security vulnerability
- How criminals use publicly available information to target individuals
- The rise of AI-powered phishing scams
- Why executives and employees alike are increasingly at risk
- How location tracking and data brokers collect personal information
- Practical steps consumers can take to protect themselves online
Whether you're focused on cybersecurity, consumer privacy, or protecting your organization from emerging threats, this conversation offers valuable insights into today’s rapidly evolving risk landscape.
Learn more:
Ironwall by Incogni
Incogni
Guest: Ron Zayas
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer sits down with Andres Klaric, co-founder of Fuse, to explore how artificial intelligence is reshaping the future of lending, loan origination, and customer experience.
Andres shares the story behind Fuse’s evolution—from a direct-to-consumer lending business to an AI-native platform serving banks, credit unions, and finance companies across the U.S.—and explains what it truly means to build and operate in an “AI-native” world.
The conversation dives into the rapid pace of AI innovation and the growing gap between those building the technology and those trying to adopt it. Andres emphasizes why waiting for the dust to settle isn’t an option, and how lenders can begin capturing real value today by focusing on workflow automation, continuous improvement, and practical implementation strategies.
Listeners will also gain insight into:
- Why many AI initiatives fail—and how to avoid “throwing AI on top” of existing systems
- How automation can drive efficiency without replacing human expertise
- The importance of transparency, compliance, and data ownership in AI-driven systems
- Where human judgment—especially in risk and underwriting—remains essential
Andres also discusses how AI is shifting roles within organizations, freeing teams from repetitive tasks and enabling more strategic, high-value work.
Whether you’re just beginning to explore AI or looking to scale your current efforts, this episode offers practical insights into how to adopt AI intentionally and effectively in today’s rapidly evolving landscape.
Visit fusefinance.com to learn more and connect with Andres on LinkedIn.
In this episode of the AFSA Extra Credit Podcast, Dan steps aside to let experts take care of a complex legal topic – the Valid When Made Rule. As the Madden v Midland Funding (2015) case turns 10, Steve Obermeier and Jeremy Broggi, Partners with Wiley Rein and Frank Borchert, former CLO/CAO/CRO with Best Egg provide an overview on the rule and walk through some of the history. Then, they talk about the federal regulatory and judicial responses to the decision, before turning to the broader industry implications. They also offer some practical takeaways for listeners.
Learn more about Wiley Rein at wiley.law.
Listen to the episode anywhere you get podcasts or visit afsaonline.org/podcasts.
Speakers
Jeremy Broggi, Partner at Wiley Rein LLP
Frank Borchert, former CLO/CAO/CRO at Best Egg
Host
Steve Obermeier, Partner at Wiley Rein LLP
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.
In this episode of the AFSA Extra Credit Podcast, Dan chats with David Graves, VP of Sales with REPAY to get the lowdown on payments. They talk about where the industry stands, some interesting consumer preference trends, new security requirements and the role that AI is playing in the space.
You can read more about REPAY’s take on payments on the AFSA Blog. Learn more about REPAY at repay.io.
Speakers:
David Graves, VP of Sales, REPAY
Host:
Dan Bucherer, Senior Director, Member Services & Engagement, AFSA
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.
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In this episode of the AFSA Extra Credit Podcast, Dan chats with Brian Johnson, Vice President of Revenue Operations with DataScan on audits, how to manage risk and the importance of embracing real-time data. The upshot? If you’re waiting for the next audit to manage risk, you’re already behind. Dan and Brian look at inventory risk management through the lens of continuous monitoring as well as the tension between the importance of physical audits with the necessity for fully autonomous systems.
Speakers:
Brian Johnson, Vice President of Revenue Operations, DataScan
Host:
Dan Bucherer, Senior Director, Member Services & Engagement, AFSA
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with Joe Farley, Chief of Sales with DRN MVTRAC SCM & Damion English, Former Member of the Consumer Financial Protection Bureau.
Damion and Joe share their expertise on the importance of up-to-the-second information and double down on the idea that the information is only as good as the action you can take quickly. They also chat about the important role that seamless integration is playing in the current market environment.
Stephen also looks into his crystal ball to discuss the future of refunds and what to look for when choosing a solution for your organization.
Speakers:
Joe Farley, Chief of Sales, DRN MVTRAC SCM &
Damion English, Former Member of the Consumer Financial Protection Bureau.
Dan Bucherer, AFSA
Listen now or find the AFSA Extra Credit Podcast on your favorite podcast platform.
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with Stephen McDaniel, CEO of F&I Sentinel, about a critical question: why do so many F&I product refund solutions fail?
Stephen and Dan explore the complexities of the refund process and the real-world consequences for lenders who don't get it right. They also break down some of the most common mistakes lenders make along the way.
Stephen also looks into his crystal ball to discuss the future of refunds and what to look for when choosing a solution for your organization.
Speakers:
- Stephen McDaniel, CEO, F&I Sentinel
- Dan Bucherer, Host, AFSA
Reminder: Registration is now open for AFSA's Annual Meeting in Washington, D.C., from October 26-29. Visit annual.afsaonline.org to learn more.
Follow AFSA for the latest updates:
- Twitter: @AFSA_DC & @AFSA_SGA
- LinkedIn: American Financial Services Association
- Blog: afsaonline.org
Have a question or want to suggest a guest? Reach out to us at membership@afsamail.org .
Listen now or find the AFSA Extra Credit Podcast on your favorite podcast platform.
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with the Presidents of the AFSA Education Foundation EDGE and Leadership Development programs. Sandena Peterson, Chris Reyes and Alan Noel share their perspectives on the importance of both THE EDGE and Leadership Development Program as well as some of the things they’ve learned. They also share some of the highlights of being elected President by their peers.
The 2025 EDGE program will be held at Mercer University in Atlanta, June 22-27. The 2025 Leadership Development Program will be held from August 9-16 at the Rizzo Conference Center near UNC in Chapel Hill, North Carolina. Registration for both programs is open now.
To register and learn more, visit afsaef.org/leadership.
Speakers
Sandena Peterson, Security Finance, THE EDGE (Education, Development, Growth, and Enrichment) Year 1 President.
Chris Reyes, Brundage Management/Sun Loan THE EDGE Year 2 President.
Alan Noel, Mariner Finance, UNC Leadership Development Program President.
Host
Dan Bucherer, Sr. Dr. Member Services & Engagement, AFSA
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on LinkedIn. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.
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In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with Brian Koprowski, CEO of DataScan, which works with finance companies on wholesale financing and inventory risk management across the entire loan lifecycle. See that title? Kind of right in the wheelhouse.
Brian and Dan touch on how the commercial lending landscape has evolved, some of the challenges associated traditional lending models and the value that integrated systems can provide. They also talk briefly about the role of AI, proactive risk management with predictive analytics and how to strengthen dealer relationships alongside those of the consumer.
Speaker
Brian Koprowski, CEO, DataScan
Host
Dan Bucherer, Sr. Dr. Member Services & Engagement, AFSA
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.
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It's been a minute, but the AFSA Extra Credit Podcast is back for 2025 with fresh takes, knowledgeable experts and crucial conversations on the consumer credit industry.
In our first conversation of the year, Dan Bucherer chats with Bryan Chance and Katie Johar of Ernst & Young (EY) and Eva Kellershof of NETSOL on the evolving vehicle purchasing landscape and the direct-to-consumer (DTC) model. Brian and Katie take a deep dive into the impacts of the DTC model, what it could mean for business, the importance of a seamless customer journey and how the model can (and crucially, might not) deliver.
Eva talks about the crucial role that dealerships play in the vehicle purchase process and shares some cautionary observations and lessons learned from the European perspective.
And, because it seems like they're involved with everything, our panel touches on AI and EVs.
Special thanks to NETSOL for sponsoring this conversation. Learn more at https://netsoltech.com.
Guests
Bryan Chance, Global Client Service Partner, Global Connected Tech & Urban Mobility Leader, EY
Katie Johar, Americas Automotive, Captive, and Equipment Finance Leader, EY
Eva Kellershof, VP Sales North America and Europe, NETSOL
Host
Dan Bucherer, Senior Director, Member Services & Engagement, AFSA
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.
Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.
In this episode of the AFSA Extra Credit Podcast, we’re chatting with Steve Murphy, Director of Marketing with PayNearMe, who you may know as the sponsor of the puppies at AFSA conferences. Did you also know they do payments?
Technology and the payments industry is moving so quickly that it’s important to sit down and take an overview of the state of play every now and again. Steve and I talk about how customers are using payments technology, what their expectations are and how regulatory considerations are making things more complicated. We also take a bit of a detour to chat about AI and cover some of the things that lenders need to consider when they’re shopping around for payment platforms in 2024.
PayNearMe Buyer's Guide: Choosing Your Next Payments Provider
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.
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In this episode of the AFSA Extra Credit Podcast, we’re joined by Dustin Wesner, Vice President of Product Management with Odessa. With more than 25 years of auto experience, Dustin knows a thing or two about contracting and works closely with Odessa clients to joins us to share his best practices for contracting in 2024 and how lenders can alleviate bottlenecks and level up the customer purchase journey.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.
Click to listen or find the AFSA Extra Credit Podcast anywhere you listen.
In this episode of the AFSA Extra Credit Podcast, we’re joined by David Ralstin, Vice President, Chief Information Security Officer for Allied Solutions. His role provides governance, accountability, and trusted advisory services for technology risk management and information security controls at Allied.
Artificial intelligence has been around as a technology since the 1950's, and its most recent development with generative AI (GenAI) tools like ChatGPT, Gemini, and Copilot have thrust decades of research into the spotlight. Just like any tool, attackers can and have been using GenAI tools to enhance their operations to great effect. But security professionals can also leverage GenAI for their own benefit. The cat and mouse game continues with a new tool. Who will win?
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.
In this edition of the AFSA Extra Credit Podcast, we chat with Lena Bourgeois, SVP & General Manager of Automotive & Insurance with Equifax about alternative data. It’s a term that gets thrown around a lot but Lena gives us the download on what it is, what it can do for your business and most importantly, how it can increase credit access for consumers. We also touch on how bringing alternative data into your business processes can help you weather our current economic uncertainty.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In this edition of the AFSA Extra Credit Podcast, we chat with Robert Steenbergh, CEO of AutoPayPlus which offers consumers a flexible auto financing schedule that matches payments with paychecks. We have a broad conversation about Robert’s journey, the benefits of changing the perspective on how consumers pay for vehicles and the importance of affordability.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Suzi Straffon, Director, Finance Company Markets with Allied Solutions
Suzi has had a successful career because of her tenacity and importance she places on learning, particularly from her mentors. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and touches on the importance of having a mentor.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
AFSA member companies are generally very good at marketing their own products and services. What about your company? Are you telling prospective hires and current employees why they should work with you? Terri Horn, Managing Director with People Strategies joins us again to share her findings and best practices on creating and developing your company’s value proposition. And, its more important than ever as the economy remains unstable and inflation sticks around.
In this episode we talk about how do get started developing your company’s value proposition, why it’s important and an important note about the departments and people you need involved.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
This episode of the Extra Credit Podcast is Part Two of our conversation with, Philip Bohi, VP of Compliance Education and Dr. Adam Gailey, Principal in the Financial Economics Practice at Charles Rivers Associates, on getting your Fair Lending house in order. In the last episode, Dr. Gailey and Philip discussed the things that you can control, like underwriting, servicing and other processes.
In this episode, the two compliance experts discuss what you cannot and what’s coming down the pike.
In this episode of the podcast, Philip Bohi, VP of Compliance Education talks with Dr. Adam Gailey, Principal in the Financial Economics Practice at Charles Rivers Associates, on getting your Fair Lending house in order and looking carefully at questions surrounding things you can control like underwriting, buy rate setting and servicing.
State and federal regulators are examining underwriting practices, rate-setting and servicing more than ever before.
Dr. Gailey has worked on numerous DOJ and CFPB investigations, class-action lawsuits, and regulatory compliance cases, that typically involve providing statistical and economic analyses of large amounts of data focusing on issues related to the use of overdraft protection, indirect auto finance, redlining, and fair lending.
A second episode, coming next week, will delve into what you can’t control and what to expect next.
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Rochelle McClanahan, Chief Financial Officer/Compliance Officer with Brundage Management/Sun Loan. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and touches on the importance of having a mentor.
In this episode of the AFSA Extra Credit Podcast, Dan chats with Stephen McDaniel, Co-founder & CEO with F&I Sentinel and Rick Hackett, Board Member with F&I Sentinel and former Assistant Director at the Consumer Financial Protection Bureau.
We pick Stephen’s brain on some of the strategies companies can use to ensure F&I compliance is front of mind. We also take advantage of Rick’s unique expertise and view into the Bureau to look at what they might be thinking on the F&I front.
Be sure to check out the webinar slide deck that Stephen & Rick did with AFSA a few weeks ago.
This isn’t one to miss.
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Lisa Verdun, Senior Fraud Consultant with Point Predictive. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade.
In this edition of the AFSA Extra Credit Podcast, Dan chats with Melinda Zabritsky, Senior Director for Experian's automotive financial services team. She swings by to give listeners a look into what we can glean from Experian's Q4 State of Automotive Finance report. She also looks at affordability and uses her crystal ball to see what what be coming down the pike in the Q1 report.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Ginger Herring, President & CEO of 1st Franklin Financial. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade.
In this edition of the AFSA Extra Credit Podcast, we tackle the soon-to-be-effective FTC Safeguards Rule. Dailey Wilson, Attorney with Hudson Cook joins us to give us the 35,000 foot view of the rule, some of the nitty gritty that companies will have to get into and who exactly is covered (hint, its most folks). Dailey also discusses some of the unintended consequences of the rule and talks about what to expect next.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Darcy Locke, Vice President, Head of Consumer Finance Sales with ACI Worldwide. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
The experts from Manatt, Phelps & Phillips are back to discuss the Consumer Financial Protection Bureau's (CFPB) registries on terms and conditions and "bad actors." We dive deep on what each registry is, the motivation for their promulgation, the impact they could have on consumers who need credit and the constitutionality of the Bureau in the first place.
Bryan Schneider
Joe Reilly
Mahul Madia
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Mara McNeill, President & CEO of Toyota Financial Savings Bank. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and about her three careers - military, legal and then financial services - have shaped her views.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
Affordability and creditworthiness are two key factors - really the two key factors - that determine whether Americans can get access to the credit they need. Unfortunately, rate caps have made affordable credit, especially those who have a challenging credit report, far more difficult to get in many locations.
In this episode of the Extra Credit Podcast, Dan Bucherer chats with Spencer Slade of PTS Financial Services about both of these factors and how lenders need to adapt to continue to reach their customers. PTS offers a vairety of different products that help lenders and consumers alike, like GAP protection, auto club memberships and tax services.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Marguerite Watanabe, President, Connections Insights. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and the importance of knowing your value.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Kristin Miller, SVP, General Counsel & Compliance Officer with Global Lending Services. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who are influences are, and the responsibility she feels she has to help the next generation of female leaders.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. Our first episode features Tanya Sanders, Head of Wells Fargo Auto. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who are influences are, and the responsibility she feels she has to help the next generation of female leaders.
Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In this episode of the AFSA Extra Credit Podcast Dan chats with Olivia Moseley, Distrct Manager with Heights Finance and the Year 1 President of AFSAEF's The EDGE program.
Olivia shares how valuable the program was to her and highlights some of the key reasons she thinks all AFSA members should consider it a must-attend program for rising industry leaders.
Registration for The EDGE and AFSAEF's Leadership Development Program is now open. Head to afsaef.org to learn more and register.
AFSA SVPs Celia Winslow and Danielle Arlowe recently appeared on he Auto Remarketing Podcast with Nick Zulovich of Auto Finance News. Celia & Danielle discussed the latest developments on the federal and state level, respectively, in connection with actions by lawmakers and regulators.
Special thanks to Nick and the team at SubPrime Auto Finance News for letting us republish the conversation here. Learn more about the Auto Remarketing Podcast and subscribe today.
In this episode of the AFSA Extra Credit Podcast Dan chats with Terri Horn, Managing Director of People Strategies, a boutique firm specializing in executive search, recruiting, and Human Resources consulting. We cover one of the hottest topics in financial services and the economy broadly right now: recruitment and retention. Terri shares some of what she learned over the course of her career matching job seekers with companies. Dan and Terri dive deep on recent research surrounding what prospective employees are looking for, what they expect to have in an employer/employee relationship and ways you can take your HR efforts to the next level.
For more information, visit mypeoplestrategies.com or get in touch with Terri directly at terri.horn@searchproin.com.
In this episode of the AFSA Extra Credit Podcast Dan chats with Justin Davis, VP of Product Delivery and Frank McKenna, Chief Strategist with Point Predictive about the uptick in fraud as we come out of the pandemic and the economy remains turbulent. They also talk about what kind of fraud we're really seeing in the market. Hint? It's not a concerted effort by criminals.
Justin Davis
Frank McKenna
PointPredictive.com
Given the 5th Circuit's recent decision regarding the CFPB's funding, we thought it made sense to bring our experts from Manatt back to the pod give us an idea of what it all means. Bryan Schneider and Scott Pearson join us again to add on to our discussion on supervision and enforcement at the CFPB.
The Consumer Financial Protection Bureau's supervisory and enforcement powers can be confusing and if your company is in the crosshairs, a bit unnerving. Luckily, we've got CFPB experts from Manatt, Phelps and Philips LLP, to help guide listeners through the experience.
Bryan Schneider, Mehul Madia and Scott Pearson join the pod to go deep on the structure of the Bureau, what you need to be doing to ensure you're complying with the law and what actions you need to take if you do find a CID in your mailbox.
In this episode of the Extra Credit Podcast, Dan chats with Tyler Gray, Director of Sales with LCT on voluntary protection products.
Lots of states, including most recently California, have instituted new voluntary protection product guidelines. Federal agencies are also looking at VPPs closely.
So, where to start? Get a handle on where you’re doing business, what the laws are and what you need to be doing to comply. Dan and Tyler go deep on the steps you need to take to make sure you're covering all the bases.
Tyler Gray
LCT1.com
AFSA conferences take place in a lot of amazing resorts and hotels but nothing is quite as historic as The Breakers in Palm Beach, Florida where we'll be holding out 2022 Annual Meeting in a few short weeks. Dan Jenkins, Senior Manager of Sales at The Breakers joins the Extra Credit Podcast to give us a bit of a history lesson about the property and what attendees can expect when they arrive.
AFSA conferences take place in a lot of amazing resorts and hotels but nothing is quite as historic as The Breakers in Palm Beach, Florida where we'll be holding out 2022 Annual Meeting in a few short weeks. Dan Jenkins, Senior Manager of Sales at The Breakers joins the Extra Credit Podcast to give us a bit of a history lesson about the property and what attendees can expect when they arrive.
This edition of the AFSA Extra Credit Podcast is a bit of a teaser for our D&I session at the 2022 AFSA Annual Meeting where Anthony Pacilio, Vice President of Neurodiverse Solutions at CAI will talk about Neurodiversity. We wanted to prime the engine before we get to Palm Beach, so in this podcast we chat a bit about what neurodiversity is and how this untapped pool of individuals can help benefit your organization.
We also talk with our very own Edwin Portugal, Manager of State Policy & Regulatory Affairs here at AFSA. Edwin has been a steadfast and passionate advocate of the neurodiverse community and will share his experience as a member of that community.
Anthony Pacilio
Authority Magazine article
CAI:
- Web
This edition of the AFSA Extra Credit Podcast is a bit of a teaser for our D&I session at the 2022 AFSA Annual Meeting where Anthony Pacilio, Vice President of Neurodiverse Solutions at CAI will talk about Neurodiversity. We wanted to prime the engine before we get to Palm Beach, so in this podcast we chat a bit about what neurodiversity is and how this untapped pool of individuals can help benefit your organization.
We also talk with our very own Edwin Portugal, Manager of State Policy & Regulatory Affairs here at AFSA. Edwin has been a steadfast and passionate advocate of the neurodiverse community and will share his experience as a member of that community.
Anthony Pacilio
Authority Magazine article
CAI:
- Web
In this episode of the AFSA Extra Credit Podcast, Dan speaks with Ann Harter and Michael Grimes from the Federal Government Affairs team on what's left for Congress to check off the to-do list before November's midterm elections. We also take a look at what to expect after election day.
Don’t forget to follow AFSA on Twitter at AFSA underscore DC and on Linkedin – just search for the American Financial Services Association. You can also follow AFSA’s SGA Team on Twitter at AFSA_SGA. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
We’ve got an special series of episodes for you here on the AFSA Extra Credit Podcast. Over the next three episodes or so, I’ll be joined by my colleague Philip Bohi, AFSA’s VP of Compliance Education to discuss our recent purchases of new vehicles.
We thought, given our work with the vehicle finance industry and our undeniable gift to talk a lot, we’d go over our experiences and some of the things consumers should keep in mind as they head to the dealership.
We’ve dviding our conversation into three parts: in this episode, we’ll talk about the prep work you should take care of before heading to the dealership. In our next episode, we’ll cover the process at the dealership. Finally, we’ll chat about what to expect after you drive off the lot. As we talk we’ll include elements of our own experiences.
So we hope you enjoy this first episode on the prep work of buying a new car.
In this episode of the Extra Credit Podcast, we chat with Leigh Fatzinger, CEO with Turbine Labs, a company whose job it is to drink from the firehose of information and distill it down into a fine artesian spring water.
AFSA partners with Turbine Labs to provide the daily News You Need as well as provide additional media and sentiment intelligence.
Leigh and I chatted about what he and Turbine are seeing in the media landscape, some pain points of common issues and the trouble society continues to have with misinformation.
If you want to learn more about Turbine, visit turbinelabs.com. If you fill out the information form and mention you learned about Turbine on the Extra Credit Podcast, you’ll get a free book on managing information overload.
AFSA hopes you’ve enjoyed this edition of the Extra Credit Podcast. Don’t forget to follow AFSA on Twitter at AFSA underscore DC and on Linkedin – just search for the American Financial Services Association. You can also follow AFSA’s SGA Team on Twitter at AFSA_SGA. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In this episode of the Extra Credit Podcast, we chat with Avani Desai, CEO of Schellman, a company that specializes in IT security, compliance, assessments, and certifications. Avani spoke at our Vehicle Finance Conference earlier this year and we wanted to bring her back to share some more information with our members. We talk about key cybersecurity items you and your company need to be thinking about, what to do if you are the victim of a hack and what you can personally do to help protect yourself.
Schellman
Avani's Conference Presentation (PPT)
Hi there everyone – we’ve got a special episode for you today. AFSA Senior Vice President Celia Winslow appeared on the Auto Remarketing Podcast last week with host Nick Zulovich to discuss a number of issues, including some key regulatory developments and the CFPB’s reinvigoration of its dormant authority to examine nonbanks companies. We’re pleased to be able to bring it to you. Special thanks to Nick and the team at Cherokee Media for allowing us to share the conversation.
Auto Remarketing Podcast
@AutoRemarketing on Twitter
In this episode of the Extra Credit Podcast, we chat with Celia Winslow and Michael Grimes from AFSA's Federal Government Affairs team on what's going on at the CFPB, on Capital Hill and around the District.
Don’t forget to follow AFSA on Twitter at AFSA underscore DC and on Linkedin – just search for the American Financial Services Association. You can also follow AFSA’s SGA Team on Twitter at AFSA_SGA. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In this episode of the Extra Credit Podcast, we continue our 50-state series, where we get to know the state regulators that are huge part of our industry. Today, Danielle Fagre Arlowe, Senior Vice President and head of the State Government Affairs team at AFSA speaks with Kirsten with the Oregon division of financial regulations. Don’t forget to follow AFSA on Twitter at AFSA underscore DC and on Linkedin – just search for the American Financial Services Association. You can also follow AFSA’s SGA Team on Twitter at AFSA_SGA. The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In the first episode of 2022, we continue our 50-state series, where we’ll be asking questions of financial services regulators around the country. We’ll make our way through all 50 states getting to know the regulators that are part of our industry. Here, Danielle Fagre Arlowe, Senior Vice President and head of the State Government Affairs team at AFSA speaks with Neal Monaghan, Chief Examiner at the Colorado State Attorney General’s Office.
In this episode, we chat with Solomon Semere, Senior Director, Credit and Marketing Strategy and Craig Stockum, Sales Director both with LexisNexis Risk Solutions about the uncertain risk environment in which we’re currently operating. Specifically, Craig and Solomon touch on some driving trends that are affecting consumer demand and market opportunities and what lenders need to do to adjust their strategy to meet the consumers they’re looking to attract, right where they are. This was a great conversation and it includes a ton of great tips for helping you manage risk while reaching your target audience.
Don’t forget to follow AFSA on Twitter at AFSA underscore DC and on Linkedin – just search for the American Financial Services Association. You can also follow AFSA’s SGA Team on Twitter at AFSA_SGA. The blog at afsaonline.org is also a great resource for the most up-to-date news.
This episode of the podcast is sponsored by. LexisNexis® Risk Solutions.
LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government.”
This episode of the AFSA Extra Credit Podcast is the fourth edition of our 50-state series, where we’ll be asking questions of financial services regulators around the country. We’ll make our way through all 50 states getting to know the regulators that are part of our industry.
Today, Danielle Fagre Arlowe, Senior Vice President and head of the State Government Affairs team at AFSA speaks with Joe Crider, Supervisor of Consumer Credit with the state of Missouri.
Don’t forget to follow AFSA on Twitter at AFSA underscore DC and on Linkedin – just search for the American Financial Services Association. You can also follow AFSA’s SGA Team on Twitter at AFSA_SGA. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
This episode of the AFSA Extra Credit Podcast is the second edition of our 50-state series, where we’ll be asking questions of financial services regulators around the country. We’ll make our way through all 50 states getting to know the regulators that are part of our industry. Today, Danielle Fagre Arlowe, Senior Vice President and head of the State Government Affairs team at AFSA speaks with Max Zappia, Deputy Commissioner Financial Institutions, Minnesota Department of Commerce.
Don’t forget to follow AFSA on Twitter at AFSA underscore DC and on Linkedin – just search for the American Financial Services Association. You can also follow AFSA’s SGA Team on Twitter at AFSA_SGA. The blog at afsaonline.org is also a great resource for the most up-to-date news.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
Thanks for listening to the AFSA Extra Credit Podcast.
This is the first edition of AFSA's State Regulator Series as Danielle Fagre Arlowe, Senior Vice President and head of the State Government Affairs team speaks with regulators from around the country. We’ll make our way through all 50 states getting to know the regulators that are part of our industry.
In the inaugural edition, Danielle speaks with Joe Mulberry, Deputy Commissioner with the Wyoming Division of Banking.
In this episode of the AFSA Extra Credit Podcast we talk with Mark Decker, Director of Business Systems Analysis with the Auto Group at FIS.
As we come out of the pandemic, many businesses may be thinking of upcoming projects that were either put off because of COVID or are more important than ever because of it. That’s what our chat centers around. What are some of the things business owners, both large and small, need to keep in mind when they’re embarking on a project. We approach this complex topic with a simple, who what when where why how and distill project management down into a tight 30 minutes.
This episode of the Extra Credit Podcast is sponsored by FIS. Learn more at fisglobal.com.
Presentation
In this episode of the AFSA Extra Credit Podcast we talk with Jackie Charniga, the Finance and Insurance Reporter with Automotive News. We chat about some of the things that Jackie looks for in a story and some of the things that companies should keep in mind when they’re pitching.
Jackie also talks about the kinds of stories that particularly pique her interest and what the vehicle finance industry may have in store as we come out of these disruptive times.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In this episode of the AFSA Extra Credit Podcast we talk with Lane Borrello, Vice President of Public Affairs with GM Financial. Lane shares some of the tips she’s picked up during her career leading the comms shop for a number of large companies.
We chat about some of the easy things companies can do to help promote themselves in normal times, so they’re ready for when the inevitable PR crisis occurs. From templated messaging to bullet points and one pagers to getting notice by the media, we cover a lot of ground. This conversation can help inform the communications strategy of any size business, no matter where you are in the country.
We also touch on Lane’s passion for the Baylor Bears as an alumni – we recorded this before their win at the Big Dance – I’ve checked in since and she’s VERY happy.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In this episode of the AFSA Extra Credit Podcast, we're joined by Dr. Carly Urban and AFSAEF Executive Director to talk about a new study that found that students using the MoneySKILL program increased their financial knowledge by 60% on average and improved their short-term and long-term financial behaviors.
Dr. Urban talks about the methodology behind the study and Rhonda speaks to the value the MoneySKILL program has for students and teachers nationwide.
In this episode of the AFSA Extra Credit Podcast we talk with Vehicle Finance Conference MC and host, Charlie Vogelheim about next week's conference and what he's looking forward to.
If you haven't registered yet, there's still time! Visit vehicle.afsaonline.org today!
In this episode of the AFSA Extra Credit Podcast, AFSA Senior Vice President speaks with Dr. Tom Durkin about the Consumer Financial Protection Bureau (CFPB) Taskforce Report on Federal Consumer Finance Law. The report provides a number of key insights into the important role that all consumer finance products play in American lives.
CFPB Taskforce Report
AFSA Blog post on the Report
In this episode of the AFSA Extra Credit Podcast we check in with AFSA's Danielle Fagre Arlowe on a key victory on floorplan lending in the state of New York.
In this episode of the AFSA Extra Credit Podcast, we close out the year with AFSA President & CEO Bill Himpler. We discuss many of the successes the association has seen in 2020 and outline some goals to work for in 2021. Bill also highlights and thanks the AFSA members for their commitment to their communities during these uncertain times.
In this episode of the AFSA Extra Credit Podcast, we speak with Mark McArdle, Assistant Director, Mortgage Markets with the Consumer Financial Protection Bureau (CFPB). Mark handles several different areas within the mortgage markets team at the Bureau, including facilitating the Bureau's assumption of the Home Mortgage Disclosure Act (HMDA) reporting, developing options around the Ability to Repay/Qualified Mortgage rules, and playing a key role developing the Bureau's No Action Letter for HUD to facilitate lender-funded housing counseling.
Mark also coordinates the Bureau's regulatory response to COVID-19, and is joining us on the podcast to spread the word about the Bureau’s mortgage resources for consumers. AFSA is encouraging its members to share these crucial resources with consumers at such an unprecedented time.
For more information, visit consumerfinance.gov/housing.
In this episode of the AFSA Extra Credit Podcast we talk with Jonathon Levin, CEO of Turner Acceptance about what his company has done to maintain high quality customer service during the COVID-19 pandemic. He also shared some of the important lessons he’s learned during his time as a leader in the consumer credit industry.
Jonathon also talks with us about the other hat he wears as Vice Chair of the AFSA Education Foundation and the important role that he believes financial education plays in the lives of consumers and the health of the consumer credit market broadly.
After our conversation with Jonathon, Rhonda Ashburn, Executive Director of AFSAEF joins us to talk about the growth the Foundation’s personal finance program MoneySKILL has seen over the past year. We also chat about how you can donate to the AFSAEF – the end of the year is the perfect time!
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In this episode of the AFSA Extra Credit Podcast, we talk with Danny Cantrell, CEO and Co-founder of Solutions by Text. Danny has played an integral role at AFSA and is a mainstay at AFSA conferences and events. His expertise and thoughtfulness have helped accentuate the important role that AFSA business partners play in the association.
We chat about how the COVID-19 pandemic has shaped the text notification business and the valuable role that AFSA members are playing in ensuring that consumers stay up to date. We also talk a bit about best practices for multichannel communication, the recent SBT Huddle Week, and we take a quick detour to talk about Danny’s true passion: the Dallas Cowboys.
Danny Cantrell
Solutions by Text Huddle Week
In this episode of the AFSA Extra Credit Podcast we talk with Tom Hudgins, 2021 AFSA Chair and President & COO of Western Shamrock. Tom has been an integral part of AFSA leadership for many years and has served on many committees and working groups. His counsel and expertise have helped AFSA continue the important work of protecting access to consumer credit and choice.
In this episode, we chat with Tom about some of the things Western Shamrock has done in order to continue to support their customers and employees during these uncertain times. We also talk a bit about some of the things Tom has learned over his many years in the consumer credit industry and what he’s looking to accomplish during his time as AFSA Chairman.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In this episode of the AFSA Extra Credit Podcast, we talk with Andrea Cottrell, Associate with Hudson Cook LLP. Andrea works with financial service providers on compliance with federal and state regulations and consumer protection laws, including those laws enforced by the Consumer Financial Protection Bureau, the Federal Trade Commission, the Federal Communications Commission, and other federal agencies. She regularly counsels clients on the manner in which they market to and communicate with consumers.
We talk specifically about advertising – what are some of the right things and wrong things to do when you’re making your community aware that you’re available to help? What compliance burdens should you be thinking about both for your business and with the vendors with which you work.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
Speakers:
Andrea Cottrell, Associate | Hudson Cook, LLP
In this episode of the AFSA Extra Credit Podcast we talk with Mike Kaplan, CRO with PayNearMe.
PayNearMe is the industry’s only platform that facilitates all payment types - debit, ACH and cash. With its great mobile experience, PayNearMe’s technology provides a simple way for businesses to collect payments through an intuitive, consistent experience for their customers. Mike brings more than two decades of experience in mobile and payments technology to PNM. Prior to joining the company, Mike led teams at Good Technology, Motorola and most recently, Jasper Wireless—where he was responsible for strategic partnerships, solution engineering, and carrier integrations globally.
In mid-May, PNM unveiled a study entitled Consumer Bill Pay Trends During COVID-19. PayNearMe analyzed hundreds of thousands of bill payments made by U.S. consumers between March 1 and April 17 to explore the impact the COVID-19 pandemic is having and may have over the long term. The insights are very interesting and some, surprising.
Consumer Bill Pay Trends During COVID-19 by PayNearMe
In this episode of the AFSA Extra Credit Podcast we talk with Eric Johnson, Partner with Hudson Cook LLP. As the American economy reopens, businesses are looking for ways to remain accessible to their consumers while prioritizing their safety and comfort. Remote auto sales have been around an important part of the marketplace for many years, but have recently become more popular due to pandemic health and safety requirements. Eric works in many areas of consumer finance law and specializes in remote sales and compliance.
We talk a bit about the laws and regulations that vehicle finance lenders need to be aware of as they work with more automobiles that were sold off the dealership's property. We also take a look at compliance best practices.
In this episode of the AFSA Extra Credit Podcast we talk with Danielle Fagre Arlowe, the head of AFSA's State Government Affairs team, about what AFSA's been doing on the state front to advocate for members and the variety of resources the group has developed. We also chat with Celia Winslow, who leads the association's federal government affairs department, about AFSA's advocacy activities during lockdown.
Visit afsaonline.org/coronavirus for more information.
This is part two of our AFSA Extra Credit Podcast series covering the COVID-19 pandemic. In our first conversation we spoke with Jeremy Toms and Emily Schifter attornies with Troutman Sanders on the SBA PPP program as well as some important employee logistics issues.
In this conversation, we’re speaking with David Anthony and Sadia Mirza, also with Troutman, on the overall impact of the virus, including debt collection, credit reporting and the TCPA, and also some cybersecurity aspects to think about.
Because of the complex nature of these topics, you’ll notice the conversations are a bit longer as well. Be sure to check out AFSA’s coronavirus resource page, the AFSA blog, and social media for the most up to date information.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
David Anthony
Sadia Mirza
Troutman Sanders COVID-19 Page
First of all, on behalf of everyone at AFSA, I hope you are safe and healthy.
The next two episodes of the AFSA Extra Credit Podcast are a bit different. We’ll be talking with attorneys from Troutman Sanders about the impact the coronavirus is having on the consumer credit industry. Throughout the conversation, our guests highlight some key aspects to think about. The first part features Jeremy Tomes and Emily Schifter. We talk about the SBA PPP program as well as some important employee logistics issues. Our second conversation, which we will post later this week, is with David Anthony and Sadia Mirza on the overall impact of the virus and some cybersecurity aspects to consider.
Because of the complex nature of these topics, you’ll notice the conversations are a bit longer as well.
Emily Schifter
Jeremy Tomes
Troutman Sanders COVID-19 Page
In this episode of the AFSA Extra Credit Podcast, we're speaking with Dr. Barbara O’Neill, the owner and CEO of Money Talk, which offers financial literacy materials and seminars. She also serves as a consultant for the AFSA Education Foundation’s MoneySKILL program. We talk a bit about the radio media tour Barbara undertook late last month in support of MoneySKILL and the value the program brings to students and other users across the country. We touch on the fundamentals the curriculum teaches and how those fundamentals are key to financially successful consumers.
In this episode of the AFSA Extra Credit Podcast, we’re speaking Ginger Herring, President & CEO of 1st Franklin Financial Corp. Ginger is a third generation leader of 1st Franklin, which has been offering consumer credit products on Main Streets across the South since 1941. We talk about the important role of face-to-face contact and how fortunate Ginger feels to have a role in the lives of her neighbors for more than six decades. We also touch on how some public policies are threatening that role.
If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.
In this episode of the AFSA Extra Credit Podcast, Stan Butler, President & CEO of Heights Finance. We talk a bit about the difference Stan sees in banks versus consumer credit companies like Heights. We also touch on fintech, rate caps and talk about both the challenges and opportunities they provide.
In this episode of the AFSA Extra Credit Podcast, we’re speaking with Rhonda Ashburn, Executive Director of the AFSA Education Foundation. We touch on the power of financial education and look at the many successes the Foundation has had in 2019. We also take a look at the path forward in 2020, when AFSAEF will be celebrating its 30th anniversary.
In this episode of the AFSA Extra Credit Podcast, we’re speaking with Frank Salinger, a longtime consultant for and former staff member of AFSA. Frank really needs no introduction – he’s been an integral part of protecting access to consumer credit since he joined the industry in the late 1970’s. We talk about what he’s working on with AFSA now and he gives his opinion on what AFSA members need to be focusing on right now.
In this episode of the AFSA Extra Credit Podcast, we speak with Rohit Dewan, Head of Public Policy with OneMain Financial. OneMain offers personal and auto loans in all 50-states. We talk about some of the issues Rohit and OneMain see in the consumer credit space, including debt settlement companies. We also touch on some of the things Rohit has learned throughout his career.
On this episode of the AFSA Extra Credit Podcast, we're speaking with John Findley, CEO of LemonadeTraining, a company that helps businesses develop game-based education programs. We talk a bit about game-based training, but really take the opportunity to talk about LemonadeTraining’s new whitepaper that delves into ways companies can overcome obstacles to digital adoption across generations. We touch on the important role that front line staff plays in digital adoption and some of the hurdles we face dealing with different consumers.
Lemonade Training
How to Overcome Obstacles to Digital Adoption Across Generations
In this episode of the AFSA Extra Credit Podcast, we talk with Simon Keymer, who has worked with AFSA’s state government affairs team for the last several years. This is the last of our recordings from AFSA’s Annual meeting. We talk about what he’s working on with SGA and the trouble he sees with Referendums. He also speaks about what he’s learned in his career and shares some best practices.
Members can access SGA's whitepapers, 50-state surveys and talking points via the SGA Resources area of the website. Follow AFSA SGA on Twitter @AFSA_SGA.
In this EXTRA, AFSA Senior Vice President Danielle Fagre Arlowe talks about the recent report from the National Consumer Law Center (NCLC). We point out some of the areas where the report falls short and talk about AFSA's response.
View AFSA's blog post on this topic here.
In this episode of the Extra Credit Podcast we speak with Paul Hale, Senior Vice President of Security Finance Corp. and President of the 2019 AFSAEF Leadership Development Program at UNC.
We pull off to the side of AFSA’s Annual Meeting in Nashville to talk about his concern about debt settlement companies and how they are negatively effecting customers. He also speaks about what he’s learned in his career and shares some best practices.
In this episode of the AFSA Extra Credit Podcast, we speak to Rex Ellison, President & CEO of Republic Finance and Chairman of the AFSA Education Foundation.
Rex shares with us some best practices for building a successful traditional installment lending business and tells us about a what he's learned in his career so far.
Rex also shares a powerful story about the impact installment loans can have on the lives of ordinary Americans.
The AFSA Extra Credit Podcast is a quick take on the consumer credit industry from the professionals who work in it every day.
Our inaugural episode is a little different – today we’re talking with AFSA President & CEO Bill Himpler about our upcoming Annual Meeting, taking place next week in Nashville. All the info about the conference is at annual.afsaonline.org. If you’re not joining us, make sure you follow along on the website and on social media.