coeo | UK: Recent Episodes
coeo | UK
A market-leading collections agency offering a full suite of outsourced services with an approach that sets a new standard in customer engagement and rehabilitation.
Listen to Credit Resource Solutions' Commercial Director, Ben Calvert explaining our top 8 feedback channels that get us results in Collections.
Listen to Credit Resource Solutions' Commercial Director, Ben Calvert discussing the 3 top reasons why customer feedback is crucial in Collections.
Listen to 'The Big Questions' from our in inaugural event; 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry.
The Big Question Panel: Gary Grey (GG) Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston (CB) Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson (TG) 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching (LB) Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires (JS) Business Development Director at CRS
Listen to 'The Big Questions' from our in inaugural event; 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry.
The Big Question Panel: Gary Grey (GG) Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston (CB) Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson (TG) 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching (LB) Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires (JS) Business Development Director at CRS
Listen to 'The Big Questions' from our in inaugural event; 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry.
The Big Question Panel: Gary Grey (GG) Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston (CB) Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson (TG) 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching (LB) Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires (JS) Business Development Director at CRS
Listen to 'The Big Questions' from our in inaugural event; 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry.
The Big Question Panel: Gary Grey (GG) Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston (CB) Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson (TG) 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching (LB) Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires (JS) Business Development Director at CRS
Listen to 'The Big Questions' from our in inaugural event; 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry.
The Big Question Panel: Gary Grey (GG) Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston (CB) Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson (TG) 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching (LB) Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires (JS) Business Development Director at CRS
Listen to 'The Big Questions' from our in inaugural event; 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry.
The Big Question Panel: Gary Grey (GG) Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston (CB) Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson (TG) 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching (LB) Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires (JS) Business Development Director at CRS
Listen to 'The Big Questions' from our in inaugural event; 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry.
The Big Question Panel: Gary Grey (GG) Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston (CB) Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson (TG) 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching (LB) Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires (JS) Business Development Director at CRS
Listen to 'The Big Questions' from our in inaugural event; 'Collections in the Digital Age'. You will hear from our expert panel discussing a range of questions surrounding technology and its impact on the Collections industry.
The Big Question Panel: Gary Grey (GG) Head of Collections at Spark Energy With a senior management background, Gary’s experience includes Senior Strategy Consultant in different Utility Businesses in the UK including e.on, First and now Spark. Further to this, Gary spent over 5 years at Dollar Financial Group enhancing and honing his strategic skills. Caroline Burston (CB) Operations Director at CRS Caroline has worked in the Debt Collection industry since 1993 and gained extensive experience at several collection agencies and solicitors’ practices. Caroline is a well-known industry figure and brings extensive compliance experience and knowledge to CRS & is also a member of the prestigious Credit 500. Tony Gunderson (TG) 30 years + experience in financial services Tony has worked in the Financial Services Sector for the past 30 years at NatWest, Provident Financial Group and latterly as Director/Country Manager for Ferratum Group’s UK operation. Lisa Beeching (LB) Head of Supplier Management and Quality Assurance at 1st Central Lisa is currently Head of Supplier Management and Quality assurance at 1st Central Insurance and Technology managing key supplier relationships across 45 suppliers spanning all operational areas from sales through to claims. Hosted by: James Squires (JS) Business Development Director at CRS