The Great Canadian Aftermarket Podcast: Recent Episodes
Host Andrew Ross
Issues and ideas for Canada's automotive aftermarket professionals and business owners. Hosted by Andrew Ross, publisher and director of content at CHAT Integrated Media. From the people who bring you IndieGarage.ca and JobberNation.ca. Selected by Feedspot as one of the Top 10 Canadian Automotive Podcasts.
Thieves love to get access to professional tools. The Secure Data Release Model, scan tool validation, and the Vehicle Security Professional (VSP) certification are designed to get in their way. But adoption is far from 100%. Donny Seyfer, executive director of NASTF which administers the programs, talks about why this matters to shops, how it works, and what could happen if the aftermarket doesn't get on board. For more information on NASFT, SDRM, and VSP, visit https://support.nastf.org/support/home
Motorcycle adventures are often about the journey—but for Lorenzo Pellicciotta, this ride is about something much bigger. In this episode, we sit down with Lorenzo Pellicciotta, owner of Pellicciotta Automotive Group and operator of CARSTAR Oakville West and NAPA AUTOPRO Oakville, to talk about Miles for Sight – Four Corners of Canada Ride in support of the Canadian National Institute for the Blind. Over 7,000 kilometres into his journey, from Whitehorse, Yukon, Lorenzo shares the inspiration behind this incredible cross-country journey, his personal commitment to supporting CNIB, and how one ride is helping raise awareness and funds to empower Canadians living with vision loss.
For more information and/or to make a contribution, visit the Miles for Sight CNIB fundraising page.
As a new set of tariffs on Canadian goods is announced by the U.S. Administration, we call on the experts for advice. Ashley Kalyn, International Trade Consultant at Peacock Tariff Consulting (peacocktariffconsulting.com), joins host Andrew Ross to talk about the new and changing tariff landscape, what aftermarket organizations need to focus on, and what it might signal for the overall economy.
Electric vehicles are becoming a bigger part of the automotive landscape, and with that growth comes a rising demand for specialized service and repair. In this episode, our own Hannah Ryder Ross visits EV Lab in Langley, BC—a dedicated electric and hybrid vehicle repair shop created by the team behind Precision Auto Service.
We stopped by the shop with owner Scott Waddle for a tour of the new facility- and a conversation about the journey from adding EV capabilities to an established repair shop, to launching a standalone EV-focused business. Scott shares what drove the decision, the investments in training and equipment, the challenges of staying ahead in a rapidly evolving industry, and practical advice for shop owners and technicians looking to enter the EV service space. With guest host Hannah Ryder Ross.
Check out the materials mentioned in this episode:
Indie Garage Oct/Nov 2023, featuring Precision Auto
Key Tips for EV Service Readiness in Your Shop
In today's world, the use of technology has become a familiar part of our everyday to make our lives easier. However, in our historically face-to-face aftermarket industry, when it comes to adopting these new operations, even for convenience and business potential, there might be hesitancies around losing that closeness with your customers that our business is built on.
In this episode of The Great Canadian Aftermarket podcast, owner of RPM Training and regular contributor Murray Voth outlines the four key areas that technology can actually bring you closer to your customers and build your business.
Training is a top priority for automotive shops, but knowing what to teach, how to deliver it, and where to find the right resources remains a challenge. In this episode, host Andrew Ross speaks with Matt Shepanek, President of the Automotive Training Managers Council (ATMC), about the findings from the newly released 2026 Training Benchmarks Survey. Drawing on nearly 3,000 responses from across the automotive industry, Matt discusses barriers to training, emerging disconnects and opportunities to deliver more, and what the data reveals about the future of technician development.
A video edition of this podcast with the survey presentation is available on our Youtube Channel here.
For this special Father's Day episode of the Great Canadian Aftermarket Podcast, host Andrew Ross examines an artifact from one of his main inspirations for his life's path in the automotive industry- his late father. For many in this industry, the road to an automotive career are paved within a paternal line (although the maternal lineage is certainly strong for some as well!). Today, our host will be going down memory lane through his father's own wallet and the preserved possessions that give us a glimpse into his father's life and impact. From all of us at CHAT Integrated Media, Happy Father's Day weekend. Also on our YouTube channel
As Shad's R&R Fundraiser 2026 is right around the corner, we're revisiting this episode from February 2026 with Shad's chair Charlie Grant.
Shad's R&R is a cornerstone of Canada's aftermarket as a fundraiser for Muscular Dystrophy Research, attracting participation from across North America (and beyond) to its annual June event. Now, with a new chair in Charlie Grant, CEO of Grant Brothers Sales, it embarks on a new challenge as it looks forward to its 51st edition and sets its sights on a new goal for the future. For more informaition on how to get involved, visit ShadsRR.ca.
Murray Voth, aftermarket business pro and owner of RPM Training, joins host Andrew Ross to switch things up and discuss tips for jobbers: how to analyze their business, strengthen shop relationships, improve pricing transparency, and how to build up the business structures to maximize their results.
A 2026 JD Power Canada study found that interest in EVs among Canadian new-vehicle shoppers has risen for the first time since 2022. The study also found that many consumers are becoming open to Chinese EV brands due to affordability and technology features. JD Ney, managing director, JD Power Canada, returns to the Great Canadian Aftermarket Podcast to discuss both the growing interest and state of the industry outlined in the report, as well as persisting consumer barriers- including range, reliability, charging availability, and cold-weather performance.
For more information on the report, visit Indie Garage's release here.
Fueled by scrap tire quotas that fell below collection for months now, there's a genuine crisis brewing as tires stack up, haulers sit at home, and regulators tinker with a broken system while shops and consumers are caught in the middle. Adam Moffatt, executive director of the Ontario Tire Dealers Association, joins host Andrew Ross to talk about how things got this bad, and what he sees as the best path forward. Feedback or questions on the issue? Contact the OTDA at info@otda.com.
(Encore presentation) The threats facing modern vehicle security systems are real and evolving. This month, Indie Garage reported on the response from National Automotive Service Task Force (NASTF) in the wake of a major vehicle theft ring that had used a diagnostic tool to steal dozens of vehicles in Washington, D.C. This crime highlighted the continued threats to modern vehicle security systems worldwide - and NASTF issued a resulting statement that it continues to serve as the industry’s established secure access authority, and their framework to combat vehicle security crime.
We're revisiting this extended episode, originally aired October 2024, with Donny Seyfer, Executive Officer, NASTF, discussing the truth on cybersecurity, and what's being done to mitigate the real threats.
Jason Hladyniuk, service advisor training specialist with RPM Training jumps into the podcast this week to talk about important touchpoints for service advisors and those who might have to lend a hand when things get super busy at your shop.
You can also watch the video version on the Indie Garage You Tube Channel.
Multimedia Content & Analytics Associate Hannah Ryder Ross catches up with host Andrew Ross after coverage of the EV & Charging Expo 2026 in Toronto earlier in April. Hannah gives a rundown on the aftermarket panel discussions about EVs as a training and business opportunity, how pros feel about where we're at with the shifting landscape, and encouraging techs to grow along with the EV service sector.
For more insight from pros on setting up your shop for EV success, here are some Key Tips for EV Service Readiness in Your Shop on IndieGarage.ca.
Host Andrew Ross sits down with Brett Griffiths, Dean, School of Trades, Technology and Design at Vancouver Community College (VCC), to discuss VCC'S new EV conversion pilot program, as well as the growing relevance in electric conversion overall- and how EV conversion went from niche projects to a full course for techs.
To view the course outline and request info on VCC's EV Conversion Course, you can visit the School of Continuing Studies course page here.
Jason Herle, CEO of Fountain Tire, is the incoming chair of the Automotive Industries Association of Canada. Recorded in early March 2026 during preparations for Fountain Tire's 70th Anniversary Conference in Halifax, N.S., he talks about core strengths of the aftermarket, the important role of the association, and the benefits of getting involved.
In speaking on the Right to Repair issue he referenced the report "Unlocking Access: Why Right to Repair Matters for Every Vehicle Owner, authored by MNP Canada" Access the Indie Garage review of that report here, where you will also find a link to the full report.
Whether you are an owner looking to sell your shop, or a young entrepreneur looking for an opportunity, Murray Voth, RPMTraining.net, has some great real-world advice and tips for you! With host Andrew Ross
Key takeways from the Canadian Auto Care Industry Conference (CIAC) organized by AIA Canada. Quick takes on key points from notable presentations and events by podcast host Andrew Ross.
Running a business can be overwhelming and that can lead to burnout. Leading Canadian aftermarket trainer and business consultant Murray Voth, RPM Training offers proven step-by-step methods that can bring sanity and success to your business (and your life!).
Shad's R&R Fundraiser is a cornerstone of Canada's aftermarket as a fundraiser for Muscular Dystrophy Research, attracting participation from across North America (and beyond) to its annual June event. Now, wth a new chair in Charlie Grant, CEO of Grant Brothers Sales, it embarks on a new challenge as it looks forward to its 51st edition and sets its sights on a new goal for the future. For more informaition on how to get involved, visit ShadsRR.ca.
New AIA Canada CEO Emily Chung is looking to use her experience in the aftermarket--an extensive background in the industry that includes 16 years as a shop owner--to bring together the different perspectives of stakeholders and industry members in a way that moves the industry forward. AIA Canada will be exploring industry issues at its Canadian Auto Care Industry Conference (CAIC) March 11 and 12. CLICK HERE FOR MORE INFO
Scrap tires are piling up all over Ontario, raising the spectre of another Hagersville tire fire disaster that saw 14 million tires burn for 17 days in early 1990. It was that event the forced change in how the province deals with tires, but after Ontario reset the thresholds for tire collection and recycling, shops and collection sites are left dealing growing piles of scrap tires and nowhere to send them.
Adam Moffatt, Executive Director of the Ontario Tire Dealers Association (www.otda.com) and Tire Dealers Association of Canada, explains how we got here, and what you can do to help change it. Industrial professionals can reach out to the OTDA at www.otda.com and Adam Moffatt at amoffatt@otda.com for more on what you can do.
Any aftermarket professional knows that the categories we put tires into --Summer, All-Weather, Snow Tires, Winter Tires and especially All-Season--don't always serve customers well. Ulrik Westergaard,Director, Operations & Sales at Bruno Wessel Ltd., joins the podcast to talk about the TireType.org initiative, and what it could mean to smooth customer communications. Listeners are invited to reach out to Ulrik at TireType.org with their views on the issue, or email Andrew Ross at AndrewRoss@indiegarage.ca.
Bruce Eccles, respected shop veteran and vice-chair of the newly rebranded Automotive Aftermarket Repairers Organization of Canada (AARO.ca) joins host Andrew Ross to talk about what's behind the recent rebrand and what the vision for the future of the storied Ontario association holds as it seeks to broaden its mandate across Canada.
Whether you feel like a "born leader" or not, there are skills you can learn and practices you can put into action that will put you in a proper leadership position (and not just the boss) at your automotive business. Murray Voth, RPM Training, provides excellent starting points and skills to build in your journey to being a better leader.
Paul Reed, The Showroom Guy, and now VP Business Development with Ritestart (Ritestart.ca) talks the importance of integrated design build in your new store or shop construction or renovation, and why new, upgraded designs matter more than ever. With Host Andrew Ross.
Skilled Trades Ontario CEO Candice White talks about the vision and goals for the province’s still-new apprenticeship agency, getting past growing pains, and what the near future holds for the agency, for apprentices, and for the industry. Recorded October 27, 2025. Industry professionals, stakeholders, apprentices and interested parties are encouraged to reach out to Skilled Trades Ontario. Contact information is at skilledtradesontario.ca/contact-us.
Recorded live at AAPEX 2025: Three young entrepreneurs from Calgary and Vancouver--Eddie Tso, Albert Liu, and Joshua Lin--talk about the importance of building relationships, mentorship, paying it forward, and leaning on each other as they build Pacer Dynamics in the aftermarket. With host Andrew Ross.
Live from AAPEX 2025 in Las Vegas: JF Champagne, President and CEO of AIA Canada, sits down with host Andrew Ross to discuss AAPEX's significance as a global centrepoint for the aftermarket for associations, suppliers and customers; the age of aftermarket renewal and revitalization; and the challenges and wins impacting the industry. Recorded November 5, 2025.
J.F. Champagne, president and CEO of AIA Canada talks details and mechanisms at play with Quebec's Right to Repair now coming into force, as well as related issues surrounding Quebec's unique approach to the issue, and what it might mean for the rest of Canada. With host Andrew Ross.
Canada's automotive service market is estimated to be blowing up to some $18 billion, a significant increase over the last few years, but the data shows that the independent aftermarket shops are slipping in both share of those dollars, and how customers rate them.
Driven by some structural factors affecting the vehicle population profile, and the experience and rising expectations of customers, independent aftermarket shops are seeing a slide in their both the dollar share of business they're winning, and customer satisfaction rankings.
J.D. Ney, Automotovie Practice Manager--Canada at leading researcher J.D. Power, joins host Andrew Ross on this episode of The Great Canadian AFtermarket Podcast to dig into what the survey data says about where customers at large are saying thei local shops might be falling short, and how to fix what matters most.
Word of mouth is recognized as a key driver for shop business, but are you losing that personal touch in the Facebook and Instagram world of marketing? Are you forgetting to put the customer first?
Murray Voth, RPM Training, returns to the show after a break to talk about connecting with customers by focusing on their motivations as people, not just customers and how to keep that personal connection even when you're using modern technology to market your shop. With host Andrew Ross.
The dynamics of the new and used car market play a strong role in shaping Canada's aftermarket. Baris Akyurek, AutoTrader’s VP of Insights & Intelligence, joins host Andrew Ross to talk about shifts happening in Canada's automotive market, and what this can tell us about the evolving aftermarket.
More than 50% of drivers report ADAS issues after service. ADAS is a growing opportunity and area of concern for drivers, insurers and, yes, lawyers. Brunno Moretti, President of ADAS Aftermarket at Ascential Technologies, an ADAS systems supplier, talks about their findings published in the whitepaper “Driving Down Costs, Driving Up Safety: The Economic Benefits of Universal ADAS Servicing."
Jenn Robson, Director of Operations, Interchange Recycling, joins host Andrew Ross to talk about what a new Yukon initiative means, and how it raises the larger issue of shops and their role in the community. For more information on this initiative, visit Interchange Recycling.
Encore presentation from the archives: Understanding what your business is worth is key to putting succession plans in place but also important for other near-term investments and business planning. Milene Fort, PDC Automotive (pdcauto.com) and Murray Voth, RPM Training (RPMTraining.net) join host Andrew Ross. Originally posted in November 2022.
Recommended reading: The E-Myth
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Encore presentation from the archives: Understanding what your business is worth is key to putting succession plans in place but also important for other near-term investments and business planning. Milene Fort, PDC Automotive (pdcauto.com) and Murray Voth, RPM Training (RPMTraining.net) join host Andrew Ross. Originally posted in November 2022.
Recommended reading: The E-Myth
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Encore presentation from the archives: Having the correct EV strategy for your shop has been on the minds of just about every ASP. Renowned Canadian automotive technician Jeff Taylor has some great advice for shop owners and technicians. With host Andrew Ross. Originally published January 2023.
Encore Presentation from the archives: Host Andrew Ross is joined by Murray Voth, RPM Training and Geoff and Lori Joyce of Shawnee Station Automotive, Calgary, Alta., to discuss effective toolbox meetings. Originally published February 2021.
Encore presentation from the archives: Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., talks to host Andrew Ross about how to stay positive about your business and the aftermarket industry and why it matters. Originally published April 2022.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
What's your priority when looking at shop management systems? Are you putting your needs as a business owner ahead of your customers? Maybe time for a rethink. Murray Voth, RPM Training, discusses what the priorities should be for the best outcomes for your shops. With host Andrew Ross.
A just-published survey of EV owners in Canada reveals a significant gap that independent aftermarket shops will have to close to succeed in this evolving space. Guest Rick Nadeau, president of Quorus Consulting which authored the AIA Canada study "Electric vehicle maintenance and repair: the Canadian owner’s perspective report" digs into the detailed revelations, and areas of opportunity for the aftermarket. Also presented in video format at the Indie Garage You Tube Channel. There may be a delay in this episode uploading to You Tube
Trainer Murray Voth, RPM Training, digs into how and why shops in the same market can vary from controlled, comfortable, chaotic, and everything in between, how to transition to the shop you want, and why it matters. Part 2 of 2. With host Andrew Ross.
Trainer Murray Voth, RPM Training, digs into how and why shops in the same market can vary from controlled, comfortable, chaotic, and everything in between, how to transition to the shop you want, and why it matters. Part 1 of 2. With host Andrew Ross.
AIA Canada president and CEO JF Champagne announced he will be leaving the assocation in mid-2026. In this episode he looks back on pivotal issues AIA Canada has been handling over his decade there, and what the future holds for the aftermarket. With host Andrew Rossm publisher and director of content at CHAT Integrated Media. From the people who bring you IndieGarage.ca and JobberNation.ca. Selected by Feedspot as one of the Top 10 Canadian Automotive Podcasts.
Alain Primeau, Executive VP at UAP Inc., joins host Andrew Ross to point out the key trends shaping Canada's aftermarket and how he sees UAP and its NAPA are positioned to address them successfully today and in the future.
Even in a market that has seen pressure from larger economic factors like trade uncertainty, Canada's top operators continue to succeed. Zakari Krieger, who leads Fix Network's Prime Car Care retail glass and mechanical initiatives (NOVUS Glass, Speedy Auto Service) shares his network's insights and outlook for the aftermarket. One operator mentioned in the podcast, Glendale Motors, is featured in the May/June Issue of Indie Garage. READ MORE HERE.
When prices shift, your margins can shift too. Murray Voth, RPM Training, talks about how to make sure that your current margin matrix is on target for your business, and what happens when it isn't! With host Andrew Ross. Also, check out the video edition of this episode at IndieGarage.ca and the Indie Garage YouTube channel to see the pricing and margin matrix discussed. Also, listeners can email Murray for an updated margin matrix at murrayvoth@rpmtraining.net
Dean Law, Law's Automotive, Portage La Prairie, Man., has spent the last two years diving deep into EV learning. He offers advice on tools he's looking at and why safety is so important. With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
With the inflationary impact of tariffs and other factors, it's critical for shops to have the right strategy in place to maintain and even build profit. Murray Voth, RPM Training, digs into what works. With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Quebec has formally recognized the Right to Repair, a development that could reshape the Canadian automotive aftermarket—if successfully implemented. Now, the focus shifts from legislation to regulation—and making sure this win doesn't get lost in the details. On the show: Emily Holtby is Vice President of Government Relations at AIA Canada. David Boudeweel is an independent government relations consultant, and has been driving the initiative alongside the AIA Canada’s Quebec division and its members since 2021. With host Andrew Ross.
As crazy as it sounds, statistics say some 70% of shops do not have a succession plan. Bruce Williams, Rivers Edge Services, Prince George, B.C., joins Murray Voth, RPM Training and host Andrew Ross to talk about what's in a proper succession plan and why you should get started on yours.
New AIA Canada Chair Tony Kuczynski has a passion for cars. He's gone from tech to CEO, with a lot in between. Now CEO and President of Mister Transmission, he's seen the importance of teams to the success of businesses large and small, and the importance of leadership. Recorded live with host Andrew Ross at the Canadian Auto Care Industry Conference, March 19, 2025.
Jason Dale, Executive Director of the Automotive Business School of Canada and Stephanie Quinn, Training Coordinator, climb aboard a 72 VW Westfalia camper with host Andrew Ross to talk what's new at the school for aftermarket professionals. Recorded live March 19, 2025 at the Canadian Auto Care Industry Conference.
Find out more information on the new Automotive Aftermarket Management Certificate program HERE.
Jeff Oakes, Automotive Apprenticeship Instructor at Ontario's Conestoga College talks about why he authored the "Canadian Automotive Red Seal Exam Prep" guide and what apprentices are really looking for from shops to help them succeed. Canadian Automotive Red Seal Exam Prep is available from Amazon.ca
It's no secret that recent trade tensions have caused a rise in Canadian patriotic sentiment. It's the single biggest marketplace trend in the country. Bob Jaworski, owner of Auto Electric Service in Regina, Sask., and former chair of AIA Canada and John "Satch" MacDonald, whose family ran Ideal Supply in Listowel, Ont., and who still stays connected to the industry, joins host Andrew Ross to talk about what they see as key elements to this significant development and what it means for the aftermarket.
With tariffs coming into effect, Canadian aftermarket business owners, and those connected to U.S. businesses selling into Canada need to stay informed on several key aspects to effectively navigate this new landscape and where the aftermarket stands right now. Read more on JobberNation.ca at Tariffs are in effect: Here’s what you need to know.
Recorded February 19, 2025: Todd Campau, Aftermarket Practice Lead wtih S&P Global offers insights and effective measures aftermarket businesses can take to deal wth a changing Canada/U.S. trade environment in the context of what is already a complex set of business forces. With host Andrew Ross
Entrepreneurs are always looking for ways to build their business, but sometimes you can chase opportunities that don't fit and don't give you what you need. Murray Voth, RPM Training, provides insights on the right things to focus on to build your business the smart way. With host Andrew Ross
As it looks forward to its 50th event this June, cornerstone Canadian aftermarket charitable event Shad's R&R has provided valuable funding to Muscular Dystrophy Canada that has had real, direct, lifechanging benefits. Brad Shaddick, chair of Shad's R&R is joined by Stacey Lintern of Muscular Dystrophy Canada to detail the event's history and the real benefits that have flowed from the more than $5 million raised.
For more info, visit https://shadsrr.ca/
Artificial Intelligence, AI, is top of mind for many people these days. But how does it really fit into what you do in your shop every day? How can it really help you do what you do? Chris Garcia, of AI solutions provider Anyline joins host Andrew Ross to dig into what it means for your shop, your techs, and your customers.
Outspoken automotive journalist David Booth, "Motormouth", gives his views on the chaotic end to the EV incentives in Canada, what the future may hold as a Trump Administration readies to take control, and it all might mean for the aftermarket. David Booth will also be hosting a Driving into the Future Vitrual Panel discussion January 22, 2025 at 11 a.m. ET. Register for free at https://events.driving.ca/
Guest JF Champagne, President and CEO of AIA Canada joins host Andrew Ross to discuss the implications of the end of the Canadian federal Zero Emission Vehicle incentive program, and what it doesn't it doesn't change.
The year 2025 will definitely have its bumps in the road if early political posturing is anything to judge by. Host Andrew Ross outlines issues that are closer to home for the aftermarket and reviews developing issues and opportunities that aftemarket professionals should keep tabs on for the year ahead.
Murray Voth, rpmtraining.net, and host Andrew Ross discuss areas of focus to ensure shops can weather any coming economic headwinds.
Nick Brunet, President of Bestbuy Distributors, talks about what it means to respect the legacy of one of Canada's oldest distribution organizations while building for the future with new tools and a new outlook.
Winter tire usage in Canada has increased over the years, but there more to it than just awareness. Right? Michal Majernik of the Tire and Rubber Association of Canada talks about the latest research and what factors are affecting Canadians winter tire usage.
The car parc in Canada has changed drastically over the past decade. The prevalence of European brands on our roads has increased dramatically; about one in 10 is now a European brand. Successfully tapping into that market requires offering specific engine oils and also providing a different style of customer service that those drivers respond to. That according to Donny Braga, Brand Marketing Manager – Passenger Car at Wakefield Canada, providers of Castrol product to the Canadian market. Recorded live at AAPEX 2024 with host Andrew Ross.
Right to repair in Canada just got a big win. But there's still work to do. Jean-François Champagne, President and CEO of AIA Canada, talks about where we go from here. Recorded at AAPEX 2024.
Shop owners and techs pride themselves on being problem solvers. That's great, but is it hurting your business, your efficiency, and your customer service? Maybe. Murray Voth, RPM Training, says you don' t have to go it alone. With host Andrew Ross
The aftermarket does enjoy access to much repair information through voluntary agreements, but that is under threat by automaker groups. In this extended podcast, Donny Seyfer, Executive Officer, National Automotive Service Task Force (NASTF), talks about what's happening in the U.S. and Canada, what the truth is on cybersecurity, and what being done to mitigate the real threats.
Bill C-244, an important "precursor" to Right to Repair legislation, is at a critical stage. Quebec's Right to Repair Bill C-29 is on the books, but not in force. Wins in the making but there's work to do. AIA Canada President and CEO J-F Champagne talks about the global Right to Repair landscape and how what's happening in Canada is building on those wins, and why things here are at such a critical stage. With host Andrew Ross. Also, visit RighttoRepair.ca
Zakari Krieger, Vice President, Prime CarCare at Fix Network World is part of a four-generation-old aftermarket family. Despite his move into the "corporate" world, he continues to believe strongly in the value of the auto parts entrepreneur.
Stephan Guay, president of Transit Inc. talks about the foundations of Transit's innovative approach, where he sees it fitting into Canada's changing aftermarket, and why he believes in giving back matters so much.
The latest J.D. Power 2024 Canada Customer Service Index—Long-Term (CSI-LT) Study reports a rise in key metrics for both aftermarket and dealer service organizations. J.D. Power's J.D. Ney digs into what behind this driving dynamic, and key factors in driving customer loyalty.
Read our report on Indie Garage.
Murray Voth, rpmtraining.net, and host Andrew Ross discuss the importance of getting a trusted team in place. Part 2 of 2.
Murray Voth, rpmtraining.net, and host Andrew Ross discuss the importance of getting a trusted team in place. Part 1 of 2.
Doug Brackett, the proud owner of Downtown Automotive in Nelson B.C., wants to help you get the most from your digital tools and your shop. Smart tips and advice are on order in this episode. Learn more at Pro Vitals.
With host Andrew Ross.
From the people who bring you IndieGarage.ca and JobberNation.ca. Selected by Feedspot as one of the Top 10 Canadian Automotive Podcasts.
Young Professionals in the Auto care sector Committee chair Kari Hann talks about what the YPA has meant for her career and how it is looking to kickstart efforts to help rising aftermarket professionals build the skills and connections they need to lead the aftermarket. Check out more on the YPA Committee HERE or Visit AIACanada.com and click on "Programs."
Are you using all the tools in your toolbox? Probably not, and no we're not talking about your favourite wrench of scan tool. Murray Voth, RPMTraining.net, offers great advice on what business tools shops can use to help run their business better and more profitably. With host Andrew Ross
Canadians are considering EVs less and less, but what does that mean for sales, and what does that mean for the aftermarket? J.D. Ney, director of the automotive practice at J.D. Power Canada digs into the latest research and offers informed advice on how to prepare in a changing EV landscape. With host Andrew Ross.
Bruce Eccles, one of Canada's most respected shop owners, has added author to his accomplishments. His new book "Don't Look Back, Look Ahead: 40 years of business and life's unexpected road" is more than just a management book:"But when I opened my eyes and saw blue sky, I knew that I was alive." reads an early passage. He joins host Andrew Ross to talk shop, and life's unexpected road. His book is available on Amazon.ca
New interim executive director John Cochrane, an industry leader and one of Canada's most involved former shop owners, has taken on the goal of setting a new direction for the Automotive Aftermarket Retailers of Ontario (AARO), and putting it into a leaderships position with the automotive service provider community.
Bob O'Gorman of the Automotive Lift Insitute and Steffan Shaw, Ontario basedAutomotive Lift Institute (ALI) Certified Lift Inspector with Vertical Systems Inc. join host Andrew Ross to talk about lift safety, inspection imperatives and just how bad it can get out there.
Keeping customers' confidence with the right approach will generate the top and bottom line your business needs, and with the integrity you demand for your reputation. Business trainer Murray Voth, RPM Training offers his simple but effects stop to get there.
There's no question that the collision repair sector has become a considerable force within Canada's national aftermarket association. As AIA Canada Chair, Ryan Bruno, CEO of the CSN Collision Centres network hopes to bring some of the learnings of this segment and see how they can benefit the rest of the aftermarket.
On the occasion of Eccles Auto's 40th anniversary, we present three of our most interesting, and most popular, episodes. Congratulations to Eccles Auto on a great milestone and thanks for helping move the industry forward.
Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., talks to host Andrew Ross about how to stay positive about your business and the aftermarket industry and why it matters. Originally published April 2022.
On the occasion of Eccles Auto's 40th anniversary, we present three of our most interesting, and most popular, episodes. Congratulations to Eccles Auto on a great milestone and thanks for helping move the industry forward.
Bruce Eccles, founder of Eccles Auto, in Durham, Ont., is back. His earlier "Stop the Trash Talk" episode is one of our most popular. In a "Part II" of sorts, he and host Andrew Ross talk about the importance of keeping a customer experience positive and thinking about other shops as part of a community. Originally published September 2022.
On the occasion of Eccles Auto's 40th anniversary, we present three of our most interesting, and most popular, episodes. Congratulations to Eccles Auto on a great milestone and thanks for helping move the industry forward.
Bruce Eccles' hand off of Eccles Auto to son Scott is by any measure a success. But there's more to the story than just an orderly transition. Originally published July 2023.
In many ways Diversity, Equity and Inclusion , DEI, is just a new lable for something aftermarket companies have been doing for years put the best people in place says Shannon Spano, chair of AIA Canada. But DEI initiatives have also spawned opposition. Spano joins host Andrew Ross to discuss the realities of what DEI means for the automotive aftermarket.
From CHAT Integrated Media, the people who bring you IndieGarage.ca and JobberNation.ca.
Murray Voth, RPM Training, joins host Andrew Ross to talk about the new trends driving the automotive service business. Full disclosure: Some of these new trends may sound familiar!
Car dealers may compete for service dollars, but their business is more than that. J.D. Ney, Automotive Practice Lead at JD Power Canada helps us "look over the garden wall" at what car dealers in Canada are concerned about in a changing market, and what that means for indendent shops vying for service dollars.
Well known Canadian automotive journalist and personality David Booth, known as "Motor Mouth" across national publications and his Motor Mouth podcast, talks car theft, what it means for right to repair, and how it all connects for shops and techs of tomorrow.
Love is in the air!! With Valentine's Day around the corner, host Andrew Ross and Murray Voth, RPMTraining.net, talk about falling in love . . . with your business! What can you do to really bring back that passion? Quite a lot actually! And some of it is super simple, but really important to your happiness and your success.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Average Repair Order (ARO) is an important metric, but many aftermarket shops have been lagging behind their dealership competition on this measure. Michael Smolders of AutologiQ joins host Andrew Ross to talk about the changing face of customer buying habits and what AutologiQ brings to market to help Canadian shops build their ARO (currently at $2600 for iQ Network participants) and their customer service. For more information, visit AutologiQ.ca
With the impending launch of the Automotive Aftermarket Management Program at the Automotive Business School of Canada, aftermarket professionals now have an option to up their skills with this made-in-Canada education program. Jason Dale, Executive Director of the ABSC talks about what the new program offers and how aftermarket business education has evolved in Canada. For more information about the Aftermarket Management Program CLICK HERE.
Skills Ontario is helping attract youth to the skilled trades and CEO Ian Howcroft says it's a great way to build knowledge and passion and a future for the automotive aftermarket. For more information visit www.skillsontario.com
Shop owner and business coach Bruce Williams, Rivers Edge Services, Prince George, B.C., joins Murray Voth, RPM Training, and host Andrew Ross to talk about how he built his average repair order numbers, continues to build his customer count and how you can too!
In this episode, J.D. Ney, Automotive Practice Lead, Canada for JD Power, explains where Canadian average repair order (ARO) data comes from, why dealers are winning dollar market share from independent shops, and ways that independent aftermarket players can improve.
There is no question that the topic of EV service strategy is at the top of mind for shops and techs. Host Andrew Ross meets with Scott and Michael Waddle, who have carved out a space in their shop service designated for EV and hybrid vehicle repair. They share their approach and strategy for success.
Veteran auto service professional and former shop owner Joe Taylor thinks owners need could benefit from taking a 'Money Ball' style approach to team building. He joins Murray Voth, RPM Training, and host Andrew Ross to talk about how this will build shop culture and performance.
Murray Voth, RPM Training, and host Andrew Ross dig into what's behind lagging aftermarket ARO numbers, and how to build your shops revenue and reputation at the same time.
The Force of AI has come to Canada's aftermarket with the power of a Jedi Knight. All kidding aside, it's speeding emergency service dramatically. Stuart Reay of Winnpeg-based Denray Tire tells host Andrew Ross how.
What AAPEX offers shop owners and technicians, especially those who are in remote locations, is 'the best kept secret" in the aftermarket. At least according to Ryan Kooiman, He cut his teeth as a technician and is an avid advocate of what AAPEX has to offer. He now oversees the training of some 75,000 technicians a year as the Director of Training for Standard Motor Products, but it's still he is an avid advocate the AAPEX Show (in Las Vegas Oct 31-Nov 2, 2023.) This episode presented in association with AAPEX. Visit AAPEX Show.
Ben Johnson, Director, Product Management Mitchell 1 talks about how having an impact has driven his career forward from the bays to directing one of the most widespread technology platform in use. Staying on top of changing technologies continues to drive his motivations and also why he recommends everyone in the aftermarket should attend the AAPEX Show in Las Vegas Oct 31-Nov 2, 2023. This episode presented in association with AAPEX. Visit AAPEX Show.
AIA Canada president and CEO JF Champagne and Elizabeth Lambert, chair of the Quebec division of AIA Canada and co-owner of Pièces d'Auto Joliette join host Andrew Ross to discuss the promising outlook for Right to Repair legislation in Quebec. For more information on Right to Repair initiatives in Canada's automotive aftermarket, visit rightorepair.ca
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time. Out with the old Ontario College of Trades and in with the new Skilled Trades Ontario agency. Host Andrew Ross is joined by the Hon. Monte McNaughton, Minister of Labour, Training and Skills Development for Ontario to talk about what it all means.
The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time. Bruce Williams, the owner of Rivers Edge Services in Prince George, BC has successfully grown his business with a unique approach. Trainer Murray Voth joins Bruce and host Andrew Ross to dig into how he leveraged a local competitive situation in a win-win growth strategy.
The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time.
Winter is coming again this year, pretty much right on schedule. For a lot of shops, this means getting slammed with winter tire changeovers. Jason Snyder, co-owner of Chad Kennedy’s Autopro in Dartmouth, N.S. has an approach that keeps the business on track during this busy time. He was joined by Murray Voth, RPM Training, who offered some helpful metrics to see how well your shop is fairing during this busy time. With host Andrew Ross.
The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time. Norm Rose, Excel Sales Consulting, and Peter Kmyta, ASK LISTEN RETAIN talk about their partnership and how training and the right feedback work to improve team performance.
The Great Canadian Aftermarket Podcast takes a look back at our top episodes of all time. Host Andrew Ross is joined by Murray Voth, RPM Training and Geoff and Lori Joyce of Shawnee Station Automotive to discuss effective toolbox meetings.
The Great Canadian Aftermarket Podcast takes a look back at our top episodes of 2023. Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., talks to host Andrew Ross about how to stay positive about your business and the aftermarket industry and why it matters.
Regular contributor Murray Voth, rpmtraining.net, digs into what's behind technician pay and how businesses can ensure they're able to provide the compensation they deserve. See the companion piece in the July/August Indie Garage print issue (DIGITAL EDITION HERE).
Bruce Eccles' hand off of Eccles Auto to son Scott is by any measure a success. But there's more to the story than just an orderly transition.
Murray Voth, rpmtraining.net, joins host Andrew Ross to offer tips from the field about how to navigate today's busy-but-good business environment.
Ken Kuchern and Sandie Goldsnie have 100 years of experience in the aftermarket with Saskatchewan's Auto Electric Service. There are some stories and a future outlook that might surprise.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
AIA Canada spurred an initiative to bring free EV upskilling and more to Ontario colleges. What does this mean for the aftermarket?
Interested in this program? Visit EV-Training.ca
Paul Reed, "The Showroom Guy," also turns his expertise to designing effective and efficient tools and workshop organizing. The results can be amazing! Also offered as an on-demand video session.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
In this special extended training edition, Dean Law, Law's Automotive, Portage La Prairie, Man., talks scopes and how they help. Also available as an on-demand video session.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
The ASE has created Electric Vehicle Technician/Shop Personnel Electrical Safety Standards. What does it mean for you today and tomorrow? With the ASE's Trish Serratore. Learn more at https://www.ase.com/ev
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Host Andrew Ross takes the podcast on the road to the new Carquest Canada/Worldpac Bolton DC. With guests Advance Auto Parts' Rob Speranza, and Wordpac's Jason Yurchak. (Apologies for the shaky audio quality.)
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Host Andrew Ross is joined by Jean Boudreaux of NEXO Solutions and Murray Voth, RPMTraining.net to talk about how to get the change in your business that you want.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
A special "Switcheroo" edition where regular guest and contributor Murray Voth, RPMTraining.net, takes control and quizzes regular host Andrew Ross on his past and trends he sees that are shaping the aftermarket.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Carlo Sabucco, owner of Sil's Complete Auto Care Centre in Oakville, Ont., has been on a training journey for years, but his most recent trip took him across Canada and beyond. He tells host Andrew Ross what he was looking for, what he found, and why the journey continues.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
The AIA HIgh Fives for Kids Foundation aftermarket charity has launched into 2023 with great list of accomplishments and a renewed Chairman's Challenge to do even more. With guest AIA High Fives for Kids Foundation chairman Raymond Proulx.
Hosted by Andrew Ross, The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Great store design can boost sales, customer service and employee satisfaction. Paul Reed, TheShowroomGuy.com tells us how. Hosted by Andrew Ross.
Incoming AIA Canada chair Shannon Spano, VP Sales for Wakefield Canada Inc., shares her views on what it means to be the second woman to take on that role as well as how the rapidly evolving automotive aftermarket shifts the way it has to plan for the future.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Every shop owner and team members try to bring it all every day. But getting it right all the time is tough. Norm Rose, Excel Sales Consulting, and Murray Voth, RPM Training, detail effective ways to getting the right approach in place. Host Andrew Ross
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Murray Voth, rpmtraining.net, sees dollar signs and why you should too. How focusing on percentages might be hurting your business. With host Andrew Ross.
Ontario shops expect more growth in 2023, according to a recent survey conducted by DesRosiers Automotive Consultants, but what do numbers not say? Host Andrew Ross digs into and beyond the numbers with the Automotive Aftermarket Retailers of Ontario's Eric Mileham and Diane Freeman.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Right to Repair is gaining ground in Canada, but there's still a ways to go. AIA Canada's Alana Baker provides an update on where we're at, what you can do and why you should, visit RighttoRepair.ca
Having the correct EV strategy for your shop has been on the minds of just about every ASP. Renowned Canadian automotive technician Jeff Taylor has some great advice for shop owners and technicians.
Catalytic converter theft is a growing problem throughout North America. Canada's Kal Tire has put an innovative program in place designed to deter thieves and make stolen cats harder to sell. Kal-Tire's Tim Orpen explains.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
What's your business worth? What about the building? Do you own it? Do you own it the 'right way'?
Understanding what your business is worth is key to putting succession plans in place but also important for other near-term investments and business planning. Milene Fort, PDC Automotive (pdcauto.com) and Murray Voth, RPM Training (RPMTraining.net) join host Andrew Ross.
Recommended reading: The E-Myth; Tom Deans, Every Family's Business
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Understanding what your business is worth is key to putting succession plans in place but also important for other near-term investments and business planning. Milene Fort, PDC Automotive (pdcauto.com) and Murray Voth, RPM Training (RPMTraining.net) join host Andrew Ross.
Recommended reading: The E-Myth
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Canadians know winter, but they don't always make the safe choice for their tires. In this episode Michal Majernik of the Tire and Rubber Association of Canada talks about their latest Winter Tire Study. With host Andrew Ross.
Winter is coming again this year, pretty much right on schedule. For a lot of shops, this means getting slammed with winter tire changeovers. Jason Snyder, co-owner of Chad Kennedy’s Autopro in Dartmouth, N.S. has an approach that keeps the business on track during this busy time. He was joined by Murray Voth, RPM Training, who offered some helpful metrics to see how well your shop is fairing during this busy time. With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
The Support Ontario Youth Program helps automotive service technician apprentices, and employers, succeed on their journey. Melanie Winter, program director for the Motive Power section of Support Ontario Youth, explains how it works and how it helps. Visit SupportOntarioYouth.ca, With host Andrew Ross
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Independent shops know the value of word of mouth in building their business, but in the new communication landscape, how does that work? Kathleen Long, CRO at RepairPal (www.repairpal.com) auto repair network has some ideas, with data to back them up. With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Real warranty fraud costs the aftermarket $100B a year, Stopping it is shockingly easy. Ben Brucato of the Automotive Aftermarket Suppliers Association tells host Andrew Ross it's as simple as opening the box. For more information on this Check the Part initiative, visit checkthepart.com.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
On this episode, Vic Tarasik, ShopOwnerCoach.com and Murray Voth, RPMTraining.net join host Andrew Ross to talk about the benefits of joining professional groups and sharing knowledge. The two will also be presenting at AAPEX with a special "What's a 20 Group and why should I care?" introduction. Find more information HERE
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Bob Eccles, founder of Eccles Auto, in Durham, Ont., is back. His earlier "Stop the Trash Talk" episode is one of our most popular. In a "Part II" of sorts, he and host Andrew Ross talk about the importance of keeping a customer experience positive and thinking about other shops as part of a community.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
J.D. Power Canada's Customer Service Index Long Term Study for 2022 of service on 4-12 year old vehicles has some good news and some not so good news for Canada's aftermarket. J.D. Ney, Automotive Practice Lead, Canada, walks us through the details and new insights on how to ramp up your customer satisfaction. See more details on the survey results and who ranks best HERE
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
A Service Advisor that can perform at their best is key to high customer satisfaction and the success of an automotive service business. Veteran Don Stanley of OK Tire Park Street in Regina, Sask., joins Murray Voth, RPM Training, and host Andrew Ross to talk about the approaches and tools that make Service Advisors deliver.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Bruce Williams, owner of Rivers Edge Services, Prince George, B.C. started on a high note at 15. It set the tone for a continuing connection with the classic car community that has lasted to this day.
With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
In the latest epsiode of season 2 of My First Car, Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., and now vice president of the Automotive Aftermarket Retailers of Ontario tells host Andrew Ross about his first car: a 1963 Beetle.
Brad Bowman, owner of Auto Fleet Services, Saint Clements, Ont., splashed out for his first car. 1200 buckaroonies on a '72 Cutlass Supreme. Then he went to work . . .
With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Paul Reed, The Showroom Guy, had a '70s Olds Delta 88. It was a lot of car for a 17 year old. And it might just live on at a tractor pull somewhere.
With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
The Great Canadian Aftermarket Podcast presents Season 2 of the My First Car mini-series. This episode, AIA of Canada chair Jason Yurchak on his modest starter car, and how it continues to be a source of inspiration. Sort of.
With host Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Bill Hanvey, CEO of the AutoCare Association, and Paul McCarthy, of the Automotive Aftermarket Suppliers Association recently presented a comprehensive seminar on the importance of the aftermarket to the economy, and how the road to Right to Repair has led us to where the industry is today. This is a must listen extended episode for anyone in the aftermarket, north and south of the border.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Right to Repair is gaining ground, but there are still hurdles. AIA Canada Senior Director of Government Relations joins host Andrew Ross to talk about where legislation is at, what the next steps are, and what aftermarket professionals can do to help in their home towns.
Also, AIA Canada has launched a dedicated website with tools to help at RighttoRepair.ca.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
In this episode regular contributor Murray Voth, RPM Training, joins host Andrew Ross to discuss some areas to focus on over the summer, including some great reading. Listen to the episode for more, but Murray says to check out two books in particular: "Leaders Eat Last," by Simon Sinek and "Every Family's Business," by Thomas Deans.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
This July 1st, Australia ushered in a new era of Right to Repair with what it calls the Motor Vehicle Information Scheme (MVIS). This is a big win for Australia and for Right to Repair.
A year earlier, Great Canadian Aftermarket Podcast host Andrew Ross interviewed Stuart Charity, the CEO of the Australian Automotive Aftermarket Association, about the strategies they employed in what was looking like a big win even as the legislation made it's way through their parliament.
With Canada's own Right to Repair legislation in a similar place to Australia's some year back, there are some important lessons to be learned about what really made the difference and laid the foundation for success.
Andrew Ross and trainer Murray Voth co-host Succeeding with your Significant Other, a conference session that looks at how three Automotive Service Provider business-owning couples have managed their business and personal lives for success.
Part 2 of 2 Recorded live May 5, as part of the 2022 Great Canadian Aftermarket Trade Show Conference Series.
Andrew Ross and trainer Murray Voth co-host Succeeding with your Significant Other, a conference session that looks at how three Automotive Service Provider business-owning couples have managed their business and personal lives for success.
Part 1 of 2 Recorded live May 5, as part of the 2022 Great Canadian Aftermarket Trade Show Conference Series.
Part 2 of Keynote presentation by J.D. Ney automotive practice lead for J.D. Power Canada on the changing car dealer landscape and what that means for Canada’s automotive aftermarket.
Recorded live May 4, as part of the 2022 Great Canadian Aftermarket Trade Show Conference Series.
Part 1 of Keynote presentation by J.D. Ney automotive practice lead for J.D. Power Canada on the changing car dealer landscape and what that means for Canada’s automotive aftermarket.
Recorded live May 4, as part of the 2022 Great Canadian Aftermarket Trade Show Conference Series.
This episode was recorded live as part of the Great Canadian Aftermarket Trade Show.
Shop owner Josie Candito and Young Aftermarket Professional of the Year Kathryn Jones talk about the realities of making their way in the industry.
Please visit JobberNation.ca or IndieGarage.ca to check out other sessions and the virtual exhibit booths during May and June 2022.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
This episode was recorded live as part of the Great Canadian Aftermarket Trade Show.
Shop owner Josie Candito and Young Aftermarket Professional of the Year Kathryn Jones talk about the realities of making their way in the industry.
Please visit JobberNation.ca or IndieGarage.ca to check out other sessions and the virtual exhibit booths during May and June 2022.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
The Great Canadian Aftermarket Podcast takes a break as the team prepares to host The Third Annual Great Canadian Aftermarket Trade Show Virtual Event running May and June 2022. Free live virtual conference sessions and virtual trade booths. Register for the conferences and check out the exhibits at JobberNation.ca and IndieGarage.ca.
The podcast will return to its regular weekly schedule shortly!
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Diesel has been part of the motive power landscape for more than 150 years. Despite it's antiquated reputation as the internal combustion engine's dirty cousin, it might just be part of the solution for a low-carbon future. Allen Schaeffer, executive director, Diesel Technology Forum talks about how modern diesel technology provides unique solutions and real world carbon reduction. Hosted by Andrew Ross.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Bruce Williams, the owner of Rivers Edge Services in Prince George, BC has successfully grown his business with a unique approach. Trainer Murray Voth joins Bruce and host Andrew Ross to dig into how he leveraged a local competitive situation in a win-win growth strategy.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Bruce Eccles, founder of the highly regarded Eccles Auto in Dundas, Ont., talks to host Andrew Ross about how to stay positive about your business and the aftermarket industry and why it matters.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Incoming chair of the Automotive Industries Association of Canada Jason Yurchak, Senior Vice President WORLDPAC, is focused on a number of initiatives, but he plans to tackle the training challenge head-on. He talks with host Andrew Ross about why.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Jason Herle Is set to take over as CEO of Fountain Tire. He talks with host Andrew Ross about how Fountain Tire is positioned to capitalize on a changing automotive aftermarket service landscape.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
How well your stockroom or warehouse works has always been a key factor in your customer service, but with the rising importance of e-commerce, getting parts in and out efficiently is more important than ever.
Paul Reed, "The Showroom Guy," is also The Stockroom Guy, with years of experience designing and redesigning and organizing stockrooms that work. He and talks with podcast host Andrew Ross about how getting your stockroom effective and efficient helps your business and how to get there.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Host Andrew Ross is joined by Brad Bowman, owner of Auto Fleet Services from St Clements, Ont., and Indie Garage contributor and owner of RPM Training Murray Voth to discuss the transition from technician to successful ownership.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Aftermarket auto service businesses are facing reputational risks as consumers incresingly look to deep discount online sellers to challenge them on parts pricing. What's the solution? Host Andrew Ross is joined by Zara Wishloff, owner of APD Auto Parts Distributors based in Red Deer, AB, to discuss current retail pricing issues, and how they affect the aftermarket at all levels.
Between 2020 and 2021, the instances of digital fraud have risen 45%. With this in mind, we're revisiting a podcast from March 2021 about how businesses can continue to protect themselves. Interac Director of Fraud Strategy and Mitigation, Rachel Jolicoeur, shares tips for businesses navigating the new digital landscape so they can protect themselves from scams that are on the rise. Originally published March 24, 2021.
Aftermarket industry members weigh in on Skilled Trades Ontario and related developments. Featuring Eric Mileham, President of AARO and shop owner; Jamie Holmes, former Vice President and Chair of Master Mechanic Organization, former vice chair of Board of Governors for Ontario College of Trades. and Mark Lemay, owner and principle trainer at Auto Aide Technical Training.
Logistics provider Metro Supply Chain embarked on a journey to put zero-emissions last-mile delivery into action. And they told everyone what they're doing in a white paper. Co-author Thayani Dayahparan tells host Andrew Ross about what Metro has discovered in its journey, and why they decided to share their experience.
Download Metro's White Paper
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Out with the old Ontario College of Trades and in with the new Skilled Trades Ontario agency. Host Andrew Ross is joined by the Hon. Monte McNaughton, Minister of Labour, Training and Skills Development for Ontario to talk about what it all means.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Norm Rose, Excel Sales Consulting, and Peter Kmyta, ASK LISTEN RETAIN talk about their partnership and how training and the right feedback work to improve team performance. Plus a special limited time offer from CHAT Media HERE
The Great Canadian Aftermarket Podcast kicks off our 2022 season. Host Andrew Ross is joined by AIA President JF Champagne with an update and forecast on what 2022 holds for Right to Repair, and what you can do to support the cause.
Host Andrew Ross is joined by Chris Dekker, MyGarage, Airdrie, Alta., and regular contributor and trainer Murray Voth, RPM Training, to talk about success through focusing on the client experience. Originally published March 31, 2021.
Chris Wylie of Searle's Auto Repair in Victoria, B.C. joins Murray Voth, RPM Training, and host Andrew Ross to discuss successful strategies for keeping and attracting the right team members for your shop. Originally posted October 4, 2021.
From our "My First Car" mini-series, Zara Wishloff, owner of APD Automotive Parts Distributors, talks about his first car, the '67 Cougar, that never got away. Originally posted August 4, 2021.
In an episode originally posted March 17, 2021, Bob Jaworski, chair of the Automotive Industries Association of Canada, and president and owner of Auto Electric Service, based in Regina, Sask., talks about challenges facing the aftermarket with host Andrew Ross.
Host Andrew Ross and Indie Garage contributor and collaborator Murray Voth discuss how knowledge is power in the automotive aftermarket, and how a continuous learning journey is key to running a successful business.
Getting the right accounting and financial controls in place will deliver the profit you want and help you reach your business goals. Guest Milene Fort, PDC Automotive, tells host Andrew Ross that shops might not be getting what they think they are. BONUS: Find out where you're at with a profit calculator at jobbernationgift.ca
Host Andrew Ross discusses the topic of leadership with Mauro Cifelli, President and CEO of Groupe Del Vasto, and recent recipient of the Pursuit of Excellence Award by the Aftermarket Warehouse Distributors Association (AWDA). This podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Paul Reed, The Showroom Guy, puts his experience to bear to make sure store layouts and design work for customers and staff. He talks about how with host Andrew Ross, CHAT Integrated Media. Selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Doug Brackett, owner of Downtown Automotive in Nelson, B.C. has made the customer central to his paperless shop strategy. He is joined by Murray Voth, RPM Training and host Andrew Ross, CHAT Integrated Media. Selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Maximizing your team's potential is not easy. Norm Rose, Excel Sales Consulting joins host Andrew Ross to offer strategies for ensuring you get the most from your team, with special tips for keeping your top performers at their best. Selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Dave Halls, owner of Amaranth Auto Service in Amaranth, Ont., has seen nearly two dozen apprentices and co-op students in his shop and offers great insights on successful strategies. He is joined by Murray Voth, RPM Training, and host Andrew Ross.
Selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
This incredibly talented team of Cole Marten and Chelsie Lesnoski who run Throttle Thrashers Garage in Penticton B.C. are headed to SEMA to pick up some hardware. They talk about how they got started and where the business is headed with host Andrew Ross. And they let us in on a secret project. (Shh!)
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Carlo Sabucco, owner of Sil's Complete Auto Care Centre in Oakville, Ont., has a unique approach to a common issue: Getting the right training at the right time for the right people. And it's working so well he has a waiting list of technicians looking to work at his shop.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Chris Wylie of Searle's Auto Repair in Victoria, B.C. joins Murray Voth, RPM Training, and host Andrew Ross to discuss successful strategies for keeping and attracting the right team members for your shop.
The Great Canadian Aftermarket Podcast was selected by Feedspot as a Top 10 Canadian Automotive Podcast. From CHAT Media, the people who bring you www.IndieGarage.ca and www.JobberNation.ca.
Host Andrew Ross is joined by JF Champagne, President at AIA Canada, to discuss the results of Canada's 2021 Federal Election- what they mean for the automotive aftermarket and right to repair information in Canada. For more information on how you can take action on Right to Repair, visit https://www.aiacanada.com/
On the Canada's Federal Election campaign trail, there was a lot of talk about the economy and jobs. But the world of monetary policy, fiscal policy, and global financing is changing. And so is the automotive landscape. With this in mind we reprise an episode from May 2021 featuring Karl Berger, Cidel Asset Management. The Great Canadian Aftermarket Podcast was elected by Feedspot as one of the Top 10 Canadian Automotive Podcasts. Hosted by Andrew Ross, publisher and director of content at CHAT Integrated Media. From the people who bring you IndieGarage.ca and JobberNation.ca.
Host Andrew Ross is joined by J.D. Ney, of JD Power Canada, to update us on the latest from JD Power's Customer Service Index Long Term Study, which looks at the overall performance ranking of players in the service side of the aftermarket business. JD walks us through how customer service affects the longevity and success in the service side of the industry.
Host Andrew Ross is joined by Chris Dekker, MyGarage, Airdrie, Alta., and regular contributor and trainer Murray Voth, RPM Training, to talk about success through focusing on the client experience. This episode originally aired March 31, 2021- stay tuned for the upcoming fall season of The Great Canadian Aftermarket Podcast.
The right to repair issue was been at the forefront of a lot of political activity over the last few months. Here in Canada, there have been a lot of moves both broadly reported on and quietly working their way through the halls of Ottawa to have right to repair elements entrenched in law. Here's your aftermarket professional's right to repair playbook for the upcoming election. Also, check out this link: https://vehicledataaccess.aiacanada.com/take-action/
Norm Rose, Excel Sales Consulting , offers strategies for getting the most out of your operation's team. As we look forward to the fall, we present this extended episode, recorded live at The Great Canadian Aftermarket Trade Show presented in May and June 2021. With host Andrew Ross.
Ronald Tremblay, chairman of the Automotive Retailers Association or British Columbia, has grown up in the aftermarket, but he'll never forget driving, and working on, that '57 Chevy.
Back in high school, Zara Wishloff, now owner of Automotive Parts Distributors (APD), was actually in the market for a Mustang, but the '67 Cougar's design and hideaway headlights took hold and never let go. And neither did he.
Dean Law, Law's Automotive, in Portage la Prairie, Man., traded a carton of cigarettes for his first car. And the story just gets better from there . . .
Murray Voth, owner of RPM Training and regular contributor to Indie Garage and the Podcast, took lessons on shop ownership from his first car.
Stuart Charity, executive director of the Australian Automotive Aftermarket Association, fondly remembers his first wheels in this episode of the "My First Car" miniseries.
The Great Canadian Aftermarket Podcast presents the second installment of our new miniseries, My First Car. This miniseries chronicles the first wheels for aftermarket personalities, and how that shaped their aftermarket careers. This week, host Andrew Ross is joined by Bob Jaworski, President of Auto Electric Service, Chair of Automotive Industries Association of Canada, and prior guest of The Great Canadian Aftermarket Podcast.
Host Andrew Ross kicks off our new miniseries, My First Car. These fun episodes will feature our special guests reminiscing and chatting about their vehicular history- and how their first cars shaped their futures as aftermarket professionals. Stay tuned for regular episodes on The Great Canadian Aftermarket Podcast main channel.
Years after tossing trade certification aside, British Columbia has announced that it is launching a made-in-B.C. certification system for skilled trades workers, with automotive, heavy-duty, and autobody technicians selected to be among the first designated for certification. Host Andrew Ross discusses this new era of trade certification with Ron Tremblay, Chairman of Automotive Retailers Association of British Columbia.
In this special extended episode, an expert panel will discuss the legislative and practical moves working to ensure Canada’s aftermarket will continue to have access to the tools, training, and information it needs. Host Andrew Ross is joined by Eric Mileham, shop owner and President, Automotive Aftermarket Retailers of Ontario; J.F. Champagne, President of Automotive Industries Association of Canada; Donny Seyfer, Executive Officer of National Automotive Service Task Force (NASTF). This episode was recorded live at The 2021 Great Canadian Aftermarket Trade Show Conference Sessions running May and June 2021 at www.indiegarage.ca and www.jobbernation.ca
How can shops grow their financial savvy and maximize results? Host Andrew Ross is joined by auto shop finance specialist CPA Bryan Machacek of EJDM MoneyWrench, and Murray Voth of RPM Training, to discuss how to elevate the everyday accounting action within the shop space and plan for a greater future for your business. This episode is dedicated to the late Wally Clayson (1930-2021), shop owner and former president of the Automotive Aftermarket Retailers of Ontario.
Every aftermarket business wants to exceed customer expectations. But what does that take during a pandemic, and in a new era of technology? Feat. J.D. Ney, automotive practice lead for J.D. Power Canada. Recorded live during The Great Canadian Aftermarket Trade Show running May and June 2021 at www.jobbernation.ca and www.indiegarage.ca.
Recorded from The Great Canadian Aftermarket Trade Show Live Virtual Conference Session feat. Karl Berger, Cidel Asset Management. The virtual event runs May and June 2021 at IndieGarage.ca and JobberNation.ca.
Every aftermarket business wants to exceed customer expectations. But what does that take during a pandemic, and in a new era of technology? Feat. J.D. Ney, automotive practice lead for J.D. Power Canada. Recorded live during The Great Canadian Aftermarket Trade Show running May and June 2021 at www.jobbernation.ca and www.indiegarage.ca.
Recorded from The Great Canadian Aftermarket Trade Show Live Virtual Conference Session feat. Karl Berger, Cidel Asset Management. The virtual event runs May and June 2021 at IndieGarage.ca and JobberNation.ca.
When the pandemic hit, Jason Hladyniuk, owner of the Oxford Tire & Auto Centre Tirecraft in Woodstock, Ont. wanted to keep staff and customers safe. The made some big shifts, including where he ran the shop from.
For shops in big cities, investing in EV training may seem obvious. But what about when you run a small shop in a smaller centre. Dean Law, Law's Automotive, Portage la Prairie thinks it still makes sense.
Australia gets a big win for consumers and the aftermarket, with guest Stuart Charity, CEO of the Australian Automotive Aftermarket Association.
Host Andrew Ross discusses aftermarket business ownership with Zara Wishloff, longtime aftermarket veteran and now owner of APD Automotive Parts Distributors.
David Dansereau, owner of LAD’s Auto Repair in Calgary, Alta., talks about lessons he learned on his path from apprentice to owner. Joined by Murray Voth, RPM Training, and host Andrew Ross.
Host Andrew Ross is joined by Chris Dekker, MyGarage, Airdrie, Alta., and regular contributor and trainer Murray Voth, RPM Training, to talk about success through focusing on the client experience.
Interac Director of Fraud Strategy and Mitigation, Rachel Jolicoeur, shares tips for businesses navigating the new digital landscape so they can protect themselves from scams that are on the rise.
Host Andrew Ross is joined by Bob Jaworski, incoming chair of the Automotive Industries Association of Canada, and president and owner of Auto Electric Service, based in Regina, Saskatchewan.
Aftermarket professionals have travelled around the globe, seen exotic lands, and had unique experiences with industry colleagues, often through incentive travel programs. But what makes them really work, and when can we get back to it safely? Incentive travel guru Alanna McQuaid, publisher of Canada's go-to source The Incentivist, gives a detailed rundown this valuable tool for building company performance. Visit IndieGarage.ca and JobberNation.ca
Automotive Aftermarket Retailers of Ontario (AARO) President Eric Mileham and Executive Director Diane Freeman join host Andrew Ross to discuss the pandemic impact on Ontario shops.
Norm Rose, Excel Sales Consulting, joins host Andrew Ross to discuss strategies for professional success and personal wellbeing.
Host Andrew Ross is joined by Murray Voth, RPM Training and Geoff and Lori Joyce of Shawnee Station Automotive to discuss effective toolbox meetings.
The AIA High Fives for Kids Foundation is focused on providing donations to local causes in small communities across Canada. Foundation chair Ray Proulx is challenging the aftermarket to step up in this time of increasing need. More info and donations at www.aiahighfivesforkids.ca/
The Great Canadian Aftermarket Podcast, from the people who bring you IndieGarage.ca and JobberNation.ca
Edmonton's Matteo Medoro has been recognized twice by SEMA for his Rat Rods. And he was just named a winner in the AAM Group's The Event 2020 Masterpieces of Metal continent-wide competition. Not bad for someone still yet to graduate from post-secondary. Visit IndieGarage.ca and JobberNation.ca
Paul Reed, The Showroom Guy, joins host Andrew Ross to discuss new customer area solutions for automotive service businesses during the pandemic and beyond. Visit IndieGarage.ca and JobberNation.ca
Robert Whitehurst, Epicor MechanicNet, joins host Andrew Ross to discuss the importance of using the tools you have, and why getting a handle on your shop's Google presence really matters. Visit IndieGarage.ca and JobberNation.ca
Key trends facing Canada's aftermarket for 2021 and beyond, including miles driven shifts, facing the changed customer contact world, what EV investment means for the aftermarket, and why the Your Car. Your Data. Your Choice. really matters. Visit IndieGarage.ca and JobberNation.ca
Digital Vehicle Inspection is becoming a critical tool for shops as the move to minimizing customer contact grows. Mike Risich offers his views on what this means for shops. Visit IndieGarage.ca and JobberNation.ca