OrderUp - The Restaurant Ops Show: Recent Episodes
Tommy Yionoulis and Erik Tversland
The OrderUp - A Multi-unit Operations Management Show is a podcast dedicated to running better operations. It is a mix of interviews with industry leaders, current events, and original content.
In this episode, I interview Dr. Bob the inventor of the Epic IO Aura, an automatic room disinfection tool that kills 99.9% of viruses, bacteria, and fungi on all surfaces totally chemical-free. To learn more about the Epic IO Aura and get access to the OpsAnalitica Only discount, https://opsanalitica.com/epicio/To learn more about Opsanalitica, go to https://opsanalitica.com
In this episode Tommy Interviews Nick Moschetti, GM Of The Brown Palace HotelTo learn more - Click Here: https://www.brownpalace.com/To learn more about OpsAnalitica Click Here: https://opsanalitica.com
In this episode Tommy Interviews Joe Dominiak, President And COO Of ARC Group IncTo learn more - Click Here: https://arcgrpinc.com/To learn more about OpsAnalitica Click Here: https://opsanalitica.com
In this episode Tommy Interviews Chris Williams, Director Of Training And Culture At Walk - OnsTo learn more - Click Here: https://walk-ons.com/To learn more about OpsAnalitica Click Here: https://opsanalitica.com
In this episode Tommy Interviews Mohamed Abdelaziz, Assistant General Manager Four SeasonsTo learn more - Click Here: https://www.fourseasons.com/sharmelsheikh/?seo=google_local_sha1_emeaTo learn more about OpsAnalitica Click Here: https://opsanalitica.com
In this episode Tommy Interviews Chris Matherne, Above Store Leader Take - 5 OilTo learn more - Click Here: https://www.take5oilchange.com/To learn more about OpsAnalitica Click Here: https://opsanalitica.com
In this episode Tommy interviews Rob Carpenter, Founder At Valyant AITo learn more - Click Here: https://valyant.ai/To learn more about OpsAnalitica Click Here: https://opsanalitica.com
In this episode Tommy Interviews Susan Barry, Founder of Hive Marketing and The Top Floor Podcast.To learn more - Click Here: https://topfloorpodcast.comTo learn more - Click here: https://hive-marketing.comTo learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Michael Tingsager - Founder Hospitality Mavericks. What I really enjoyed about this interview was learning about the research into best practices that Michael and his team are conducting at Hospitality Mavericks. To learn more - Click Here: https://www.hospitalitymavericks.comTo learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Marianne Rutz - Founder of Rutz Consulting. What I really enjoyed about this interview was learning how the call center industry is so similar to the Hospitality Industry. Also, how running great operations directly affects the call centers. To learn more - Click Here: https://rutzconsulting.comTo learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Joseph Szala Managing Director of Vigor Branding. It was so interesting to hear how Branding and Marketing affect Operations and how Operations affect Marketing. This is part 1 of 2. To learn more - Click Here: https://vigorbranding.com To learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Joseph Szala Managing Director of Vigor Branding. It was so interesting to hear how Branding and Marketing affect Operations and how Operations affect Marketing. This is part 1 of 2. To learn more - Click Here: https://vigorbranding.com To learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Michel Falcon - Founder of Brasa Peruvian. What I really enjoyed about this interview was learning how Michel took skills and processes from 1800Junk and used them at Brasa Peruvian.
To learn more - Click Here: https://brasaperuvian.com/ To learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Bob Andersen - President Of The Great Greek Mediterranean Grill. What I really enjoyed about this interview was learning about the many similarities between football and running a great restaurant. Bob's career is amazing and I'm excited to see the future growth of the Great Greek chain.
To learn more - Click Here: https://www.thegreatgreekgrill.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com/
In this episode we interview Marc Benchimol - Founder of FoodSharc. What I really enjoyed about this interview was learning about Marc's career as a health inspector both here in the states and in Australia. Marc's passion for food safety and helping his clients is amazing.
To learn more - Click Here: https://foodsharc.com/ To learn more about OpsAnalitica Click Here: OpsAnalitica.com/
In this episode we interview Bill Gu Founder of UsRoboTech. What I really enjoyed about this interview was learning about how robots are actually being used in the hospitality industry today. I actually had the opportunity to see Bill's robots in a restaurant and I had my food delivered by one. The future is here today, these robots can replace the employee walking back and forth from the FOH to the BOH.
To learn more - Click Here: https://usrobotech.com/ To learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Bruce MacDonald, CPA. This is a must listen to episode if you have under 500 employees. Bruce works to get restaurant companies ERTC money from the IRS. THE ERTC IS DIFFERENT THEN PPP. Listen to this episode because for qualifying businesses there could be up to 5K per employee.
To learn more - Click Here: brucemacdonaldco.com/ To learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Brian Kerby, US Foods Restaurant Consultant. What I really enjoyed about this interview was hearing about how US Foods is making large investments into their customers success. It was really exciting to learn how much they helped their customers, especially independents, navigate the COVID Relief. You will be blown away by how much federal aid they were able to get for their customers.
To learn more - Click Here: https://www.usfoods.com/why-us-foods/our-people.html To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Adam Knight of Recreation Vacation Rentals. What I really enjoyed about this interview was learning about the shifts in the hotel market and how Adam is trying to bring a luxury hotel experience to the vacation rental business. Also, I loved Adam's war story, it really opened my eyes.
To learn more - Click Here: https://recreationstays.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Michael Attias Founder of CaterZen. What I really enjoyed about this interview was hearing about how CaterZen evolved and how it is helping their customers do better and sell more catering.
To learn more - Click Here: https://www.caterzen.com/ To learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Chad Horn - Co-founder of Devour. What I really enjoyed about this interview was learning about the blockchain, crypto currency, and NFT's. How Devour is bringing the blockchain to the hospitality business.
To learn more - Click Here: https://devourtoken.com To learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Michael Liu - Exec VP Of Ops for Just Kitchen. What I really enjoyed about this interview was hearing about the explosive growth that Just Kitchen has achieved in just 18 months.
To learn more - Click Here: https://invest.justkitchen.com To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Sanjiv Razdan - President of the America's and India for Coffee Bean and Tea Leaf. What I really enjoyed about this interview was learning about Sanjiv's career path. He has got a great war story. Check out his non-profit that helps mentor young restaurant employees. https://www.gleamnetwork.net/
To learn more - Click Here: https://store.coffeebean.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Lee Sample - this episode is a little different, we learn how Lee and Qdoba use the OpsAnalitica platform to manage food recalls. We specifically discuss the most recent apple sauce recall.
To learn more - Click Here: https://qdoba.com To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Todd Woods - Owner Of Iceberg Drive Inn Herriman, Ut. What I really enjoyed about this interview was learning about Todd's journey from successful multi-unit operator who sold his stores and going back to single store operator.
To learn more - Click Here: https://icebergdriveinn.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Stephen Stoll - Restaurants For Maverick Hotels And Restaurants. What I really enjoyed about this interview was learning about the challenges of running a 30,000 sqft restaurant.
To learn more - Click Here: https://maverickhotelsandrestaurants.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Audrey Hogan - COO Of Time Forge. What I really enjoyed about this interview was learning about the studies that Time Forge conducted on the labor crisis and the insights about what is really happening. This is a must listen.
To learn more - Click Here: https://timeforge.com/ To learn more about OpsAnalitica Click Here: OpsAnalitica.com
In this episode we interview Peter VanGurp - COO Of The Canadian Brew House. What I really enjoyed about this interview was learning about Peter's career path and some of the giant amazing brewery's they are building up in Canada. I'm jealous and want one in Denver.
To learn more - Click Here: https://thecanadianbrewhouse.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Betsy Hamm - CEO of Duck Donuts. What I really enjoyed about this interview was learning about Betsy's career path from marketing guru at Hershey Park to the Top Job at Duck Donuts. To learn more - Click Here: https://www.duckdonuts.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Jeremy Julian - Founder Of Restaurant Technology Guys Podcast and COO of CBS Northstar. What I really enjoyed about this interview was talking to another technology start-up founder and podcast founder. We had a great interview.
To learn more - Click Here: https://cbsnorthstar.com/ To learn more - Click Here: https://restauranttechnologyguys.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Azim Saju - Founder Of HDG Hotels. What I really enjoyed about this interview was learning about Azim's commitment to his employee and financial stakeholders. When you put your passion and focus on taking care of the people that take care of you, you grow. That is exactly what they are doing.
To learn more - Click Here: https://hdghotels.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Linda Roth - Founder Of Linda Roth PR. What I really enjoyed about this interview was learning about Linda's experience in the DC restaurant market. She actually opened a restaurant that I worked at. Also, just learning more about how her company helps owners become more successful through community engagement and understanding local trends. If you have ever lived in or around the DC area, you will know so many of the restaurants mentioned in today's interview.
To learn more - Click Here: https://www.lindarothpr.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Scott Gittrich - Founder & CEO Of Toppers Pizza. What I really enjoyed about this interview was Scott's passion for his pizza and how their business is booming right now. His energy and excitement for the future was refreshing.
To learn more - Click Here: https://toppers.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Madhav Kasturia - Co - Founder Of ZFW Hospitality. What I really enjoyed about this interview was learning about this hyperlocal fulfillment model. I absolutely love this idea and I think it could be a game changer for restaurants and customers.
To learn more - Click Here: https://www.zfwhospitality.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview JRobert Foster - COO Virtelle Hospitality. What I really enjoyed about this interview was listening to Robert speak about ADD/Hyper Activity and how he keeps it check so his team's minds don't explode. Also, their plans for growth.
To learn more about Virtelle Hospitality Click Here: https://www.virtelle.com To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Kieren Dwyer - CO Founder Of Charley St. What I really enjoyed about this interview was listening to Kieren speak about launching their frozen line of plant based foods from scratch, which is coming soon.
To learn more about Charley St, Click Here: http://www.charleyst.com To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Jake Lanning - Fresh Fry. What I really enjoyed about this interview was listening to Jake speak to his role in removing obstacles in their growing business. Also, if you have a lot of fryers you should check out Fresh Fry because they can extend the life of your fryer oil without harsh chemicals.
To learn more about Fresh Fry Click Here: https://www.freshfry.me To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Salem Najjar - Founder Of Serve Hospitality Group. What I really enjoyed about this interview was listening to Salem outline his plan to grow to fifty units and how much respect he has for his team and how his main purpose is to create a company that can be a career job for his employees.
To learn more about Serve Hospitality Group, Click Here: https://servehg.com To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Scott Kerchner - Opening GM Element Hotel in Asheville, NC. What I really enjoyed about this interview was listening to Scott speak about his theory on staffing by employee strengths and not just the atypical job role. Job roles could get broken up if you have the right team member.
To learn more about Element Hotel in Asheville Click Here: https://www.marriott.com/hotels/travel/avlel-element-asheville-downtown/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Jeff Sweetman - CEO Franchise Makeovers. What I really enjoyed about this interview was speaking with Jeff about our former employer Quiznos and what lead to their demise and so much more.
To learn more about Franchise Makeovers Click Here: https://www.linkedin.com/in/jeff-sweetman To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview James Carso - Strategic Partners & Alliances at Netsurion. What I really enjoyed about this interview was listening to James speak to the difficulties that some CIO's have getting franchisees to implement security and how that could effect the brand.
To learn more about Netsurion Click Here: https://www.netsurion.com To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Jon Squire - Co-Founder Of Card Free a white label mobile ordering and card free payment solution. What I really enjoyed about this interview was listening to Jon tell his war stories about selling and running his business.
To learn more about Card Free Click Here: https://cardfree.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Danny Owen - GM of the Country Inn and Suites in Abingdon, VA. What I really enjoyed about this interview was listening to Danny highlight how he worked his way up through every job in the hotel, noting that this was his second career, and he did this later in life.
To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Mark Fowles - Co Founder Of SendBoard and Yumbi. What I really enjoyed about this interview was listening to Mark speak about how his platform was able to reduce losses from theft.
To learn more about SendBoard, which we use, go to: https://www.sendboard.com/
To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Karidas Tshintsholo - Co Founder Of Khula Agriculture. What I really enjoyed about this interview was listening to Karidas about the challenges that these small subsistance farmers go through trying to make it.
To learn more about Khula, Click Here: https://www.khula.co.za/
To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Elizabeth Baxter, Chief People Office at Torchy's Tacos. What I really enjoyed about this interview was listening to Elizabeth talk so passionately about putting their employees first and how she wants to be there to help change people's lives.
To learn more about Torchy's Tacos, Click Here: https://torchystacos.com/
To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Tony Montero, CEO of Hai Hospitality. What I really enjoyed about this episode is how Tony started in this industry at age 12 and how he has kept his passion for taking care of customers and guests.
https://www.haihospitality.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Robin Graf, COO The Lodge Of Four Seasons.
https://4seasonsresort.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Rache Brand, Concept Strategist for Brands on the Rise.
http://brandsontherise.com/
To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Todd McGuire, Founder of Todd's Power Oats. What I really enjoyed about this episode is how cool it was that Todd created these oats for him over a 15 year period and then he took that idea from his kitchen to market.
To learn more about Todd's Power Oats Click Here: https://toddspoweroats.com/
To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Jeff Tezak, Co Founder of Tiiga Beverages. What I really enjoyed about this episode is how much Jeff's professional baseball career mirrored my stand-up comedy career.
https://drinktiiga.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Chef RL and Trevor Morones from Control Point. FYI: this is the longest episode we have ever recorded and we talk about a ton of stuff, there is also kitchen app. Chef RL and Trevor were both chefs in NYC, they are now consultants that help develop food safety systems and conduct training. I really enjoyed listening to their career progressions. https://controlpoint.consulting/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Brian Hipsher, CMO of Charley's Philly Steaks. What I really enjoyed in this interview was learning more how Marketing and Ops interact. Also, Brian has a great war story.
https://charleys.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Patrick Hilton, CEO of Penguin Point Restaurants. What I really got out of this interview was Patricks excitement for the Penguin Point Brand and how they adapted to the new technologies that COVID caused them to implement.
https://penguinpoint.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Mario Rodriguez-Garcia, co-founder of Soldadera Coffee. What I really took from this interview was the passion that Mario had for his product and how it was a sense memory that kicked off this business.
https://soldaderacoffee.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Denon Moore. Denon is the CEO and Founder of the Urban Cookie. I think what I really connected with in this interview was Denon's experience hiring and working with friends and family and how her experiene paralleled our experience at my last company. To lean more about the Urban Cookie: https://theurbancookie.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Paul Baldasaro, CEO of The Hickory Tavern. I think the big highlight for me on this episode was hearing how important team and culture are to the Hickory Tavern and trying to get people back into restaurants to have fun.
To learn more about The Hickory Tavern: https://www.thehickorytavern.com/ To learn more about OpsAnalitica Click Here: https://OpsAnalitica.com
In this episode we interview Brett Ireland, CEO of Bear Hill Brewing. Bear Hill Brewing owns brewery restaurants, they sell their beer across Canada, and they are currently distilling and aging spirits. We discuss Brett's career and how Bear Hill has fared over the last year, and why they are so optimistic about the future.
To learn more about Bear Hill Brewing: https://albeerta.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we speak with Brendan Shaw and Jeff Davis from Zeto America. Zeto America is an IoT company that works with companies to set-up IoT monitoring solutions around temp, humidity, and equipment health. Their clients work in hospitality, medical, cannabis and manufacturing.
To learn more about Zeto America: https://zetoamerica.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Jonathan Horowitz, Founder of Convive Hospitality Consulting. We have a great conversation about his new project and how he built a wine bar empire as a lawyer.
To learn more about Convive Hospitality Consulting: https://convivehc.com
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we chat with JC Bae Co-Founder of OffBlak Tea. JC is the first of 3 Mechanical Engineers that I've interviewed in the last couple of weeks who started a a beverage company. What are the chances of that? We talk about going from working on cars to starting. a successful restaurant and tea company. Check out OffBlak Tea here: https://offblak.com/pages/us-tea
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this interview we talk to Certified Master Chef James Corwell, founder of Ocean Hugger Foods. We learn about food sustainability, veggie based sushi, the potential upcoming food supply crisis as population growth continues, and a lot of other light stuff. To learn more about Ocean Hugger Foods, go here: https://oceanhuggerfoods.com/
This show is sponsored by OpsAnalitica. To learn more about our Operations Management Platform go to OpsAnalitica.com
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
This is a great interview with Alex Curley, COO of Palacios Murphy. We talk about the pandemic, opening restaurants and hotels right now, and Alex has one of the best War Stories of the series, bar none.
To learn more about Palacios Murphy, click here: https://www.palaciosmurphy.com
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode, we interview Taylor Bell, Chief People Officer, for Riot Hospitality Group. We discuss Taylor's current position, how the pandemic has affected Riot, we also learn a lot about Taylor's previous job, where he provided outsourced HR services. Taylor has one of the best war stories in this series. You definitely want to hear what happened to him.
To learn more about Riot Hospitality, go to https://riothg.com
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode, we had a great conversation with David Leonardo the CEO of Chilln Ice Cream. They make a custom flavored nitrogen-cooled ice cream on the spot. They can actually dip your ice cream in nitrogen turn it rock solid and have it delivered. So Cool! Excuse the Pun. They are looking for market partners to expand their franchise operations, if you are looking for an investment or to broaden your portfolio here is an easy way to learn more about the business.
Check out Chilln here: https://www.chillnicecream.com
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode, we interview Julia Kessler, Co-Founder of Nix and Kix Healthy Sodas. We discuss going from tech to being in F&B. We discuss crowdfunding to raise money and government regulation.
Check out Nix and Kix at https://nixandkix.com/ Check out Nix and Kix's crowd funding site: https://www.seedrs.com/nixandkix/coming-soon
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this interview we speak with Richard Bexon from Namu Travel. Namu Travel is the number one luxury travel agency booking custom vacations in Costa Rica. In our chat, we discuss the following: data lakes, sales, luxury real estate, travel to Costa Rica and why you should come right now, and a lot of other cool things.
Please check out Namu Travel at: https://www.namutravel.com
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this interview we speak with Bob Dupree, Bob has been designing training and training programs his whole career. Check out his latest venture at https://www.restaurantplaybooks.com/.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode we interview Steen Sellers, a training, sanitation, and operations guru. Steen is currently working in recruiting. https://www.linkedin.com/in/steen-sellers-6ab36b5b/
We speak about a wide range of topics and it is a great listen.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode, we interview Laurent May from Ready To Pay. Laurent discusses the different contactless payment options that are available from their company. He gives you a sense of set-up times and costs as well.
Contactless Payment in the restaurant and a strong take-out presence are going to be Must Haves moving forward. I was surprised at how much functionality is available. Click here to learn more: www.readytopay.com/Opsanalitica
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In part 2 of this two-part series. I will pretend that I'm the king of Subway and what I would do to fix the chain. I'm looking at this from the perspective that you are going to lose a majority of these Subways and how do you manage the fall. This is just a thought exercise and I have no affiliation with Subway.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode, I interview Murk Maddock. Murk is a 30 year plus industry veteran that has worked in all positions in the stores. He is now an Ops Services guru.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this podcast, I'm recapping this blog I wrote a couple of weeks ago about Silicon Valley Financiers and how they are scamming the restaurant industry.
Check out the original blog to see some cool stats on restaurant operations. https://www.opsanalitica.com/2020/01/silicon-valley-big-money-is-trying-to-trick-restaurant-operators/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In part 1 of this two-part series. I'm going to discuss what is happening at Subway right now from a very high level. I'm going to discuss some of the patterns that I saw in failing franchisees when I managed the Franchise Assistance Program at Quiznos. In part 2, I will pretend that I'm the king of Subway and what I would do to fix the chain.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this installment, we speak with industry veteran, and real veteran, Jim Short. Jim has been in the industry for over 30 years, most of that time working for Pizza Hut franchises. He started in the kitchen washing dishes and has moved up to Facilities Manager for a large multi-unit operator.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this podcast, we are exploring restaurant shift readiness as a concept and a philosophy. This is more of an audio blog. Here are the blog articles I mention in the podcast:
http://www.opsanalitica.com/2018/06/shift-readiness-separates-great-restaurants-from-good-enough-restaurants/ http://www.opsanalitica.com/2018/06/lack-of-team-accountability-is-stealing-your-profits/ http://www.opsanalitica.com/2018/06/increase-employee-productivity/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this Episode we sit down with a partner of ours, Michael Pullman, with Zuus Dynamic Scheduling to have a quick conversation around their scheduling program and what are the challenges with labor laws and scheduling today. Check out Zuus at https://www.zuusworkforce.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode, we interview Tom Missios, a restaurant consultant specialing in helping his client's implement systems and controls, menu engineering and social media. We talk about Tom's career and what he is seeing happening with his clients. If you would like to check out Tom's website, go to erestaurantconsulting.ca/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this interview, we speak with Allison Housley, co-owner, of Sputnik Denver. Sputnik has been at the heart of the Denver music and art scene for over a decade. Learn more about Sputnik here: http://sputnikdenver.com/
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
This is an interview with Chef Keith Jones. Keith and I have known each other since 1994 when I worked with him at The Metropolitan Club in Englewood Colorado. This is a great interview with Keith who has done and continues to do a little of everything in the hospitality business. We touch on the importance of mentors and a lot of other great topics in the business. I think a lot of you will like this episode because Keith has as expanded his horizons out of the restaurants but stayed in food service.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this interview, we talk with Rob Siegal who owns Trajectory Insights, a consumer marketing and branding firm. He talks about how brands use this information to make more informed decisions and change themselves to stay relevant with their current and aspirational customers. http://www.trajectory-insights.com/
Trajectory Insights About Us: Trajectory Insights uses both data-driven quantitative and deep understanding qualitative research approaches to provide actionable growth strategies and tactics based on consumer and customer behaviors to set our clients on growth paths.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this episode, Tommy speaks with John Franke, Corporate Chef for Front Burner Restaurants. Front Burner Restaurants has gotten into the business of building restaurant brands, testing concepts, and then they look to sell those chains. They are currently the majority owners of the Twin Peaks chain. John talks about this new food hall that is going to open North of Dallas in the summer.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
In this weeks interview, we speak with Ian Garlic, a digital marketing guru. We discuss his experience in restaurants, his dad set up the mass distribution of Gyro's from Greece back in the 70's and used to own a restaurant that had a live dolphin show in Wisconsin. We also speak extensively about social media and the strategy that is working best for restaurants right now.
Ian had a few giveaways for the show: 1. Mobile Video Studio Equipment Guide: http://iangarlic.com/vidgear/ 2.Reach out to him at http://iangarlic.com and mention the show to get his 8 Video Online Course, 2017 Video Marketing Plan, for free.
To learn more about OpsAnalitica, Click Here: https://OpsAnalitica.com
This weeks interview is with Scott Turner, founder of Waresys. Waresys is a food safety and FSMA training company. Scott discusses how FSMA affects restaurants, the Food Code 2017 release, temp monitoring solutions how they work and how much they cost. It is a great interview that talks about things that are affecting our industry right now. To learn more about Waresys, check out their site: http://www.waresys.net/
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This episode we speak with George Tinsley II, G2. George is VP and Managing Director of Tinsley Family Concessions, they run restaurants in the Miami, Tampa, and Louisville airports. George's dad was one of the original KFC franchisees and made his deal directly with Colonel himself. George discusses the challenges of running airport restaurants and building up a family business.
http://tinsleyfamily.co/
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This week we interview Wayne Humphrey, COO of Larkburger. Wayne speaks about how Larkburger is ready to start growing out of the state of Colorado. Wayne also speaks about food consistency across the industry and why it is so hit or miss. If you live in Colorado or Overland Park KS shortly, please check out Larkburgers open interviews on Wednesday afternoons in each of their restaurants.
http://larkburger.com/
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In this episode we speak with Islam Ahmed, GM of the Pei Wei in Dulles Virginia. Islam speaks about his passion for running great restaurants, staffing, and the importance of building a service culture in your location.
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In this interview, Erik speaks with Corey Ward, COO and one of the founders of Tom and Chee, the grilled cheese and tomato soup concept out of St. Louis. Corey talks about their humble beginnings in a tent by an ice rink, and how they have grown their brand to have 31 locations in 15 states. Corey also talks about their appearance on Shark Tank.
http://www.tomandchee.com/
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This week's interview is with Tom Moxcey, former CEO of Rock Bottom, Old Chicago's and Charlie Browns. Tom talks about his amazing career starting in Boulder, CO in 1970 through today where he is a restaurant gun for hire that will come in and fix broken restaurants by actually managing them, not just consulting and moving to the next project. Tom spends some time talking about the prestige of working at restaurants and how he feels that has been degraded over time and some of what he believes will be the unintended consequences of the current minimum wage increases.
To contact Tom, you can reach him through LinkedIn at: https://www.linkedin.com/in/tom-moxcey-6998b164
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In this episode, Tommy Y interviews Don Fox CEO of Firehouse Subs. Firehouse has 1016 locations around the world. Don talks about his career path, what they are working on at Firehouse and the government mandated wage increases around the country.
In the interview, Don mentioned Firehouse's charitable foundation, the Firehouse Subs Public Safety Foundation. Here is the address if you would like to donate: https://www.firehousesubs.com/firehouse-subs-public-safety-foundation/
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In this episode, I interviewed Doug Davis COO and one of the founders of the BEC Group. The BEC Group is a multi-unit franchisee of Zaxby's and Doug has been with the Zaxby's organization since they had 13 units back in the late 90's. We cover our 5 questions and learn about a new scam that is being perpetrated on restaurant owners.
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This is a great interview with Chef David Buchanan. David is a working chef at the Tulalip Resort Casino in Washington State. He is also the founder of the Chef Resources website, a site dedicated to sharing culinary and kitchen management best practices and the Chef Resources Linkedin Group that has over 30,000 members. http://www.chefs-resources.com/
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1 correction, I said Emily Riddle school, which is a pilot school in AZ, and I meant the Emily Griffith Technical College here in Denver. Sorry about that.
This episode, Erik Tversland, interviews Ari Weinzweig one of the operating partners of Zingerman's in Ann Arbor MI. Ari is a restauranteur and author. He is also a serial entrepreneur. Zingerman's has over 700 employees and does everything from a Deli, bakery, creamery, to a mail order business.
Check out Zingerman's at https://www.zingermans.com/
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Erik Tversland interviews Adam Frager owner of Blood and Sand and Death in the Afternoon in St. Louis. Adam is also a founder of a new POS company, Brigade Society, http://www.brigadesociety.com/. Great Interview and a must listen at the end as Adam was one of the producers of ODB's (Ol' Dirty Bastards) last concert before his death and recounts what happened.
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This is an interview with John Lewis, owner of the Denver Food Group. John is an expert in helping chains develop customer focused menu strategies. Starting with the target market, customer, occasion, and developing menu items that are on trend and that resonate with your customers and drive sales. He has worked for Heinz and Wendy's. We asked John our standard five interview questions and had a great time hanging out with him. Enjoy
Check out John's company at www.denverfoodgroup.com
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This is an audio blog episode that looks at the concepts of Due Diligence and Due Care and how they apply to restaurant management. This was based off of a blog written in November of 2015.
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This podcast is an interview with Ryan Gromfin The Restaurant Boss. We ask Ryan the standard 5 questions of the OrderUp show. He tells a great story about Mel Brooks and we learn more about his new COGS software.
To learn more about Ryan and his services, check him out at http://therestaurantboss.com/
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This show is an essay show, so it is doing a deep dive on one of my most popular blog posts with the same title. It explains some tips and tricks to writing more effective line checks. An effective line check ensures you are operating safely and is quick to complete.
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This is a quick introduction to the OrderUp Restaurant Op's Show. It describes the kind of podcast we are producing.
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This is an essay podcast based off of a blog I wrote entitled The Only Way To Sustainably Grow Your Restaurant’s Sales Is Through Better Operations.
Check out the original post http://bit.ly/25Y7NQY
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