Enterprise Excellence Podcast with Brad Jeavons: Recent Episodes
Brad Jeavons
In this Podcast we interview experts on all things Enterprise Excellence, sharing their story and their insights. Experts who believe in achieving sustainable change that betters more than just an organisations' profit line. Experts who help organisations achieve a symbiotic relationship between environment and economics. Experts who believe in a culture of continuous improvement. We share world best practice and knowledge in achieving a win-win outcome for people, profit and the planet. Join us on this journey to excellence and help to create a better world for organisations, people and the planet.
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Are you a senior leader struggling with executive burnout, an overloaded calendar, and a team that depends on you for everything?
You are not alone — and you do not have to walk away from the career you love.
In this episode, Brad Jeavons sits down with Michelle Thomas, a global innovation and mining executive with 27 years of experience across oil and gas, geophysics and the resources industry.
Michelle shares the exact steps she took to recover from executive burnout and build a high performance innovation team so strong it kept running without her for an entire month.
What you will learn:
How to spot the early warning signs of leadership burnout before it escalates
Why your calendar is the key to unlocking leadership performance and team wellbeing
How to build meeting rhythms and operating cadence that eliminate chaos and create clarity
How to use Leader Standard Work (LSW) and the Week in the Life Of (WILO) to structure your time
How the Stop Start Keep framework helps you ruthlessly prioritise high value work
Why meaningful delegation is the leadership skill that unlocks team autonomy and growth
How the leadership shadow you cast every day shapes team culture and psychological safety
How to build a self-sustaining high performance team that thrives without you
Essential listening for:
Senior executives and directors experiencing burnout and calendar overload
Women in leadership navigating mid to long term career challenges and overwhelm
Innovation, technical and operations leaders in complex global organisations
HR, organisational development and continuous improvement professionals
Leaders in mining, resources, oil and gas and energy sectors
Brad's two key takeaways:
Connecting leadership change to a meaningful personal purpose is what makes it sustainable
A team system that keeps running when the leader is absent is the ultimate measure of great leadership
Free Time Optimisation Program and Transformation Resources: our new website is live! https://eexg.com.au/
leadership #WeekInTheLifeOf #wilo #stop #planning #operatingsystem #psychologicalsafety #leadership #executive #Recovery #continuousimprovement #innovationleadership #highperformanceteams #EnterpriseExcellence #mining
Subscribe for weekly episodes on leadership development, executive burnout, high performance teams, continuous improvement, business transformation, lean management and enterprise excellence.
The Enterprise Excellence Podcast — engaging and aligning everyone to execute continuous improvement and innovation for a better future.
Like, share and subscribe to help other leaders stay focused, rebuild and thrive.
To learn more about what we do, visit https://eexg.com.au/
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Is your business strategy failing to deliver results? In this episode, Brad Jeavons breaks down the Strategy and Cultural Planning System — the essential framework for business leaders who want to build a high-performance culture, drive sustainable productivity growth, and achieve real business transformation.
Drawing on the latest Reserve Bank of Australia productivity data from June 2026 and the new book Leading Enterprise Excellence by Butterworth, Jeavons, Ray and Dargan, Brad reveals why most strategic planning fails and what to do instead.
In this episode you will learn why Australian productivity is in negative territory and what leaders must do now, the two levers of organisational productivity — optimisation and innovation — and how to build a strategic planning system that actually executes. Brad also covers how to define your culture through ideal leadership behaviours, how to use SWOT analysis and the XY Matrix for strategic focus and core competency development, and how to align strategy and culture from the boardroom to the frontline.
This episode is essential listening for CEOs, senior leaders, operations managers, continuous improvement practitioners, HR and organisational development professionals, and anyone leading business transformation in Australian or global organisations.
Coming up in this series: Strategy and Behaviour Deployment, plus real-world examples from Michelle Thomas of BHP and Matt Oakley of Farah.
Download free Strategic and Cultural Planning templates at theenterpriseexcellencepodcast.com/downloads
Please like, subscribe and share to help other leaders create a better future.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
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Is your organisation struggling with disengaged employees, quality issues, productivity challenges, or failed transformation projects? You're not alone — and there's a better way.
In this solo episode, Brad Jeavons shares the current best-practice framework developed by the Enterprise Excellence Group: a proven 5-step transformation journey that helps organisations build a genuine culture of continuous improvement and innovation at every level.
Brad walks you through each phase of the journey:
- Assess – Voice of employee & customer, strategic and cultural maturity reviews, and extended value stream mapping
- Design – Co-creating your culture definition and business operating system with frontline and middle management teams
- Build – Developing leadership capability to lead culture and systems
- Embed – Deploying the system into daily work across the organisation
- Sustain – Annual maturity reviews and continuous improvement of the journey itself
With global employee engagement sitting at just 24% and productivity in decline, Brad makes the case that the cost of not following a structured transformation approach runs into the trillions worldwide. This episode cuts through the noise of silver-bullet solutions and gives you a clear, proven path forward.
Resources mentioned:
- Leading Enterprise Excellence – Butterworth, Jeavons, Ray & Dargan
- Enterprise Excellence Maturity Index
- Download the Enterprise Excellence Transformation Journey and Process Mapping Guide at 👉 https://enterpriseexcellencegroup.com.au/
🎙️ The Enterprise Excellence Podcast explores how to engage and align everyone in an organisation to execute continuous improvement and innovation.
If this episode added value, please share it and leave a like — helping others discover this work is how we create a better future together.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
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Episode Summary
In this episode of the Enterprise Excellence Podcast, Brad Jeavons speaks with Chris Warner, author of Flick the Switch and co-author of the award-winning book Why Care.
Chris shares insights from over 30 years in the automotive and mining industries, exploring the powerful connection between psychological wellbeing, leadership, and continuous improvement. Together, they discuss psychological safety, psychosocial hazards, leadership responsibility, systems thinking, and why thriving individuals are essential for creating thriving cultures of improvement.
Whether you're a leader, improvement practitioner, or executive seeking better performance and engagement, this episode provides practical guidance on creating workplaces where people feel safe to contribute, innovate, and thrive.
Key Topics Discussed
• Psychological safety vs psychological health and safety
• Understanding psychosocial hazards in the workplace
• Why psychological wellbeing drives continuous improvement
• Leadership as system architecture
• Creating psychological capacity for innovation and problem-solving
• The importance of Go See, one-on-one engagement, and systems thinking
• Reducing workplace stress through better work design
About Chris Warner
Chris Warner has spent more than three decades leading operational excellence and continuous improvement across automotive and mining industries. He is the author of Flick the Switch, co-author of Why Care, and a passionate advocate for psychological wellbeing in the workplace.
Connect
🌐 Enterprise Excellence Group: https://enterpriseexcellencegroup.com.au
📧 Contact Brad: b.jeavons@eexg.com.au
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
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What if the biggest barrier to transformation in your organisation is not a lack of tools, strategy, or resources — but a lack of shared clarity about where you actually are right now?
In Episode 220 of the Enterprise Excellence Podcast, host Brad Jeavons is joined by Stephen Nicoll, founder of The Lean Orange and one of the world's most experienced guides on the journey to enterprise excellence. Stephen led the team at News Corp's Scottish newspaper manufacturing facility to become the first — and only — organisation in the United Kingdom to win the prestigious Shingo Prize. He has since spent decades helping organisations across the globe build cultures of continuous improvement and innovation.
Stephen and Brad explore the foundational concept of shared clarity: why organisations that skip this step almost always underachieve on their transformation ambitions, and how getting it right creates the conditions for everything else to work. Stephen shares the 12-step flow model that The Lean Orange uses with clients, including the critical step zero of building a community of excellence before any formal change work begins. He explains why the best playbooks are built by the people who will use them, how agile sprints make transformation manageable and sustainable, and why leaders who coach key behavioural indicators outperform those who manage key performance indicators.
Two insights from this episode stand out. First, Stephen's challenge to flip the idea ratio: in most organisations, 90% of improvement ideas come from leadership and 10% from frontline workers. The goal is to invert that — and the result is leaders who finally have time to lead. Second, his closing provocation, inspired by a 40-year Lean veteran in California: unplug technology and plug back into people. Real engagement, he argues, is built through conversation, physical presence, and the simple question: "What do you think?"
Key topics covered in this episode:
• Why shared clarity — not tools or strategy — is the true starting point of excellence
• How to conduct a benchmarking conversation that reveals what surveys and dashboards miss
• The 12-step flow model and how to build a playbook your people will actually use
• Agile sprints: making transformation manageable in the real rhythm of your business
• KBIs versus KPIs: why coaching behaviour beats managing numbers
• The 90/10 idea ratio and how to flip it in your favour
• Why technology can unintentionally de-skill and disengage your people
• The shift from 'culture' to 'character' — and why it changes what leaders do
Ready to start your excellence journey with clarity? Listen to Episode 220 now and connect with Brad Jeavons on LinkedIn at https://www.linkedin.com/in/bradjeavons/ or visit the podcast at https://www.buzzsprout.com/1120772/episodes/19266727.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Send us Fan Mail
What if the reason your business isn't growing has nothing to do with efficiency — and everything to do with whether you are solving the right problems at all?
In Episode 219 of the Enterprise Excellence Podcast, Brad Jeavons sits down with Gary Stewart — a former CEO of a Toyota Group company and one of Australia's most experienced systems thinkers — to explore one of the most important and misunderstood distinctions in organisational performance: effectiveness versus efficiency.
Gary brings decades of experience inside the Toyota system to this conversation, and he pulls no punches. While efficiency focuses on the producer — doing things with less waste — effectiveness focuses on the customer: solving the right problems, creating the right outcomes. Both matter, but most organisations are so obsessed with efficiency metrics that they are inadvertently destroying their own effectiveness — and often don't know it, because the metrics they are using are being gamed.
Gary shares two powerful case studies. The first involves a production manager claiming 103% efficiency — a mathematical impossibility that turned out to mask a true gross efficiency of just 50%. The second is a microbiology company on the verge of collapse that, by mapping its perfect system and systematically removing problems, errors, delays, and frustrations, reduced its project timeline from 116 weeks to just 26 weeks — and in the process solved science problems no one had ever solved, creating global patents and a new revenue stream. This is what effectiveness innovation looks like in practice.
The conversation also challenges some deeply held assumptions about Lean, describing it as fundamentally a 'watching the hands' method that can take organisations to 3 or 3.5 out of 10 on the perfect line — but never to 4. The shift required to go further is not a technical one; it is a human one. And that requires leaders to give up command and control in favour of a model that develops the human mind as its primary purpose.
Key topics covered in this episode:
• The difference between effectiveness innovation (customer-focused, revenue and profit) and efficiency innovation (producer-focused, working capital and cash flow)
• Campbell's Law: why manipulable targets always get gamed, and how to use absolute benchmarks to expose the truth
• The microbiology case study: from near-bankruptcy to global patents in three years
• The factory as a dojo: Toyota's philosophy that the purpose of work is to train the human mind
• Why Lean is a 'watching the hands' method — and why that limits it to 3 out of 10 on the perfect line
• Command and control vs the ascending spiral curve: what it really takes to build excellence
• The QA network: a practical tool for building frontline ownership of quality and system control
• How to start: study Russell Ackoff, map the perfect system, and teach people how their system fails
If you lead an organisation and you are serious about building something genuinely excellent — not just efficient — this episode will change how you think about performance, leadership, and people development.
Connect with Brad Jeavons: linkedin.com/in/bradjeavons/
Enterprise Excellence Group Podcast: buzzsprout.com/1120772/episodes/19266509
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Send us Fan Mail
Discover why most organisations focus too heavily on efficiency while missing the deeper architecture required for true enterprise excellence. In this thought-provoking episode, Gary Stewart shares lessons from Toyota Group companies on systems thinking, effectiveness innovation, and why operational excellence starts with developing people and systems — not just processes.
Summary KeywordsEnterprise Excellence, Systems Thinking, Toyota Production System, Operational Excellence, Innovation, Effectiveness Innovation, Efficiency Innovation, Lean, Productivity, Human Systems, Technical Systems, Russell Ackoff, Deming, Continuous Improvement, Leadership, Organizational Transformation, Manufacturing, Economic Complexity, Business Architecture, Absolute Benchmarks
Episode Summary:Gary Stewart joins Brad Jeavons on the Enterprise Excellence Podcast to challenge conventional thinking around innovation, Lean, and operational excellence.
Drawing on decades inside Toyota Group companies including Denso and Aisin, Gary explains why most organizations focus too heavily on efficiency while neglecting the deeper systems architecture required for long-term effectiveness, productivity, and innovation.
The episode explores:
- The “Perfect Line” concept
- Human systems vs technical systems
- Effectiveness innovation vs efficiency innovation
- Systems thinking and Russell Ackoff
- Why productivity and innovation decline when organisations focus only on efficiency
- How Toyota Group companies build sustainable enterprise excellence
This is a thought-provoking conversation for leaders interested in continuous improvement, systems thinking, operational excellence, and long-term organisational transformation.
Episode Links:Youtube: https://youtu.be/6CRhQXgGQhw
Enterprise Excellence Group: https://enterpriseexcellencegroup.com.au/enterprise-excellence-podcast/
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
If you’d like to connect with Mr Gary Stewart, please reach out to us.
Suggested Next Steps for Listeners* Request Gary Stewart’s worksheet from us through contact us on our website, or email. * Study Russell Ackoff and Deming * Assess whether your organisation focuses too heavily on efficiency over effectiveness * Explore how architecture and systems design influence operational performance * Evaluate whether your organisation uses absolute or relative benchmarks * Reflect on where your organisation sits on the “ascending vs descending spiral”
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Send us Fan Mail
Listen to the episode and take the next step—download the first two chapters of Speaking to Influence here: https://laurasicola.com/sti-chapters-1-2-freeSummary Keywords#Leadership #Communication #Influence #EmotionalIntelligence #OperationalExcellence #TeamAlignment #Trust #LeadershipDevelopment #PublicSpeaking #EnterpriseExcellence
Episode SummaryIn this episode, Dr. Laura Sicola shares how leaders can strengthen their ability to influence through voice, vocal delivery, and body language. She unpacks the hidden gap between what we think we communicate and what others actually hear. This conversation provides practical tools to help leaders build trust, align teams, and communicate with greater impact.
Episode Links:Youtube: https://youtu.be/ffUmf5oTOHg
Three Quotes1. “The gap between what you think you said and what they think they heard is where results are won or lost.”
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“It’s not about which is more important—words, voice, or body language—it’s about the alignment between them.”
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“Authenticity is not a synonym for comfort zone—you need to learn to flex.”
ContactsBrad Jeavons:
LinkedIn: https://www.linkedin.com/in/bradjeavons/
Phone: 0402 448 445
Email: bjeavons@iqi.com.au
Dr. Laura Sicola:
Website: https://laurasicola.com
Book + resources available via website and major platforms (Amazon, Audible, Kindle)
What's next?1. Record a 1-minute video of yourself communicating a key message and review your words, vocal delivery, and body language.
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Identify one area (words, vocal, or body language) to improve and focus on that first.
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Practice flexing your communication style to better connect with different audiences across your organisation.
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Listen to the episode and take the next step—download the first two chapters of Speaking to Influence here: https://laurasicola.com/sti-chapters-1-2-free
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Send us Fan Mail
Listen now and challenge the way you think about strategy—are you building something truly different, or just slightly better?
Summary Keywords#Strategy #CompetitiveAdvantage #Leadership #BusinessGrowth #Innovation #Differentiation #OperationalExcellence #EnterpriseExcellence #AI #MarketPositioning
Episode SummaryIn this episode, Alex Smith challenges conventional thinking on strategy and explains why most businesses get it wrong. He shares a practical approach to creating true competitive advantage—by focusing on uniqueness, not incremental improvement. This is a must-listen for leaders looking to move beyond “better” and build something truly different.
Episode Links:
Youtube: https://youtu.be/6a6KAqi7Tx0
Enterprise Excellence Group:https://enterpriseexcellencegroup.com.au/podcast
Three Quotes“The perfect business is one with very high demand and very low supply.” [00:14:00]
“Any attempt to become better than your competitors will only make you more similar to them.” [00:16:00]
“Strategy isn’t about solving customer problems—it’s about creating needs that didn’t exist before.” [00:22:00]
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/
. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Alex Smith on LinkedIn and via his website: https://basicarts.org/welcome
What's next?1. Identify one area in your business where you are competing on “better” rather than “different.” 2. Explore what unique value you could create that customers can’t get elsewhere. 3. Run a small experiment to test a bold, differentiated idea within your current capabilities.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Send us Fan Mail
Summary Keywords
AI productivity, #continuous improvement, #frontline engagement, #eliminating waste, #value creation, #technology strategy, #operational excellence, #future prosperity, #innovation, #enterprise excellence
Episode Summary
In this episode of the Enterprise Excellence Podcast, Brad Jeavons speaks with guest Richard about how organizations should approach artificial intelligence to drive meaningful productivity and innovation.
A key theme of the conversation is that although AI is a powerful new technology, the fundamentals of improvement have not changed. Organizations must still begin by engaging the people who do the work at the frontline, mapping and understanding processes, and identifying waste before applying technology solutions. When AI is used in this structured way, it can help eliminate inefficiencies and amplify value creation for customers.
The discussion also explores the broader role of productivity in shaping economic prosperity and quality of life for future generations. The speakers emphasize that technology alone does not guarantee productivity improvements. Instead, organizations must apply technology thoughtfully within a strong improvement culture.
The episode highlights how leaders can combine continuous improvement thinking with emerging technologies like AI to achieve sustainable productivity gains while improving employee and customer experiences.
Three Quotes with Timestamps
· “Considering AI, the way you go about getting results hasn’t changed from any form of technology.” (00:54:30)
· “We need to start with engaging the people that do the work, who create the value at the frontline.” (00:54:45)
· “Productivity is such an important thing. Without it, the quality of living declines.” (00:55:40)
Episode Links:
Youtube: https://youtu.be/pwD7CnjUolQ
Enterprise Excellence Group: https://enterpriseexcellencegroup.com.au/podcast
Contacts
Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Richard on LinkedIn: linkedin.com/in/richardjsteel
What's next?
Subscribe to the Enterprise Excellence Podcast to continue learning how leaders around the world are improving organisations through operational excellence, leadership, and technology. In upcoming episodes, we will continue exploring how organizations can combine continuous improvement, strategy deployment, and emerging technologies like AI to create better outcomes for customers, employees, and society.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Send us Fan Mail
Reflect on one action you could take this quarter to strengthen ownership and accountability in your organisation. Whether it’s improving financial transparency, developing leadership capability, or exploring profit sharing, small disciplined steps can shift culture meaningfully.
Summary Keywords
Profit Sharing, Leadership, Financial Transparency, Cash Flow, Accountability, Culture, Ownership Mindset, Engagement, Continuous Improvement, Sustainable Growth
Episode Summary
In this episode, Brad Jeavons speaks with Rob Gallaher, CEO and author of Profit Sharing: The Power of Shared Success, about how structured profit sharing can strengthen performance and culture.
Rob’s interest in profit sharing came after building a growing business that was financially successful but personally unsustainable. Long hours, high stress, and the common frustration that “no one cares like the owner does” led him to search for a better model
He realised the gap was alignment. Employees were paid regardless of profitability, so daily decisions weren’t directly connected to business outcomes. Profit sharing became a way to bridge that gap — helping team members think and act more like owners.
Rob emphasises that profit sharing is not simply a bonus system. Done well, it:
- Aligns effort with financial results
- Builds accountability and cost awareness
- Encourages long-term thinking
- Strengthens trust and transparency
- Supports a high-performance culture
However, success depends on strong foundations. Key principles include:
- Pay profit share monthly.
- Ensure the payout is meaningful.
- Set attainable targets.
- Provide clarity on how profit is calculated.
- Demonstrate consistent leadership and integrity.
- Keep profit sharing visible in conversations.
- Support employees with financial education.
- Protect long-term customer and team relationships.
- Understand cash flow and true profit.
- Always follow through on commitments
The conversation reinforces that profit sharing alone won’t fix weak leadership or poor systems. It works best when combined with trust, transparency, and disciplined financial management.
A powerful outcome Rob shares is seeing team members treat customers with such ownership that clients assume they are the business owner — a strong sign of cultural alignment
The broader message is clear: financial systems can reinforce culture. When structured well, they help create sustainable excellence.
Episode Links
YouTube:
https://youtu.be/KKqxaikbQR0
Enterprise Excellence group:
https://enterpriseexcellencegroup.com.au/podcast
Contacts
Connect with Brad on LinkedIn:
https://www.linkedin.com/in/bradjeavons/
Call: 0402 448 445
Email: bjeavons@iqi.com.au
Connect with Guest on LinkedIn:
https://www.linkedin.com/in/robertgallaher/
What’s Next?
If you’re considering profit sharing, begin with the basics:
- Do you have accurate monthly financial reporting?
- Do leaders understand cash flow versus profit?
- Is there trust and transparency in your culture?
- Do employees understand how their actions affect results?
Profit sharing can be powerful, but it must sit within a broader excellence framework of leadership, operational discipline, and continuous improvement.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Send us Fan Mail
If you’re leading a transformation and seeing early gains fade, this episode will challenge how you think about leadership, systems, and culture.
If you want to sustain continuous improvement, embed ideal leadership behaviours, and avoid the mistakes that derail culture change — this episode is for you.
Connect with Brad Jeavons on LinkedIn, call 0402 448 445, or email bjeavons@iqi.com.au
Episode SummaryIn this episode of the Enterprise Excellence Podcast, Brad Jeavons is joined by Dale Lucht, co-author of Don’t Repeat Our Mistakes, written with Morgan Jones and Peter Barnett.
Drawing on decades of experience across manufacturing, supply chain, healthcare, and financial services, Dale explains why most improvement and culture initiatives stall after a few years — and what leaders must do differently to sustain results.
The conversation explores the book’s nine leadership lessons, showing that tools and process improvement alone are not enough. Without a shift in leadership behaviours and systems thinking, early gains inevitably plateau.
Key themes include connecting people to a meaningful purpose, defining principles that drive ideal behaviours, and building systems that consistently reinforce those behaviours. Dale highlights the need for leaders to move from heroic problem-solving to becoming system builders and coaches.
This episode offers practical, experience-based guidance for leaders who want transformation that truly lasts.
Summary Keywords#Leadership #CultureTransformation #EnterpriseExcellence #SystemsThinking
ContinuousImprovement #LeadershipBehaviours #OperationalExcellence
PurposeDrivenLeadership
Episode Links:
Youtube:
Enterprise Excellence Academy: https://enterpriseexcellencegroup.com.au/
Don’t Repeat Our Mistakes is available via Routledge Productivity Press, Amazon, and major book retailers.
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Dale on LinkedIn: linkedin.com/in/dalelucht
What's next?• Reflect on your leadership behaviours — What do your actions reinforce every day?
• Clarify purpose — Is it meaningful and relatable to everyone in the organisation?
• Shift from firefighting to systems thinking — Ask which system failed, not who failed.
• Build routine and visibility — Create time to observe, listen, and coach.
• Invest in coaching — For yourself and for the leaders around you.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Send us Fan Mail
If you’re leading a transformation but seeing momentum fade after early wins, this episode will challenge how you think about leadership and systems.
If you want to sustain culture change through purpose, behaviours, and disciplined leadership — not tools alone — this episode is for you.
Connect with Brad Jeavons on LinkedIn, call 0402 448 445, or email bjeavons@iqi.com.au.
Enterprise Excellence Academy: https://enterpriseexcellencegroup.com.au/
Summary Keywords#Leadership #CultureByDesign #EnterpriseExcellence #HighPerformance #Trust #Feedback #Teamwork #BehaviouralLeadership #PerformanceByDesign #SystemsThinking #ContinuousImprovement #PsychologicalSafety #CultureMatters #OperationalExcellence
Episode Summary In this powerful episode of the Enterprise Excellence Podcast, Brad Jeavons is joined by one of Australia’s most respected leaders — premiership-winning AFL coach Paul Roos. Drawing on his playing career, his transformational coaching of the Sydney Swans, and his work with organisations through Performance by Design, Paul unpacks what truly drives sustainable high performance.
The conversation explores why talent alone is never enough, how culture can (and must) be systemised, and why leaders must actively shape behaviours rather than leave culture to chance. Paul shares behind-the-scenes insights into the famous Bloods culture, the role of trust, feedback, and accountability, and how these principles translate directly into business and organisational leadership.
The episode also dives deep into leadership behaviours, the importance of feedback given in real time, the dangers of delayed performance reviews, and why great leaders must flex their style to connect with different people — not expect others to adapt to them. This episode is a masterclass in leadership, culture, and execution — from elite sport to enterprise excellence.
This episode was drawn from our Community event, where Paul spoke to tonnes of people!
Episode Links:Youtube: https://youtu.be/3iazOwnE_Fw
Enterprise Excellence Academy: https://enterpriseexcellencegroup.com.au/podcast
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Paul on LinkedIn: linkedin.com/in/paul-roos-pbd
What's next?• Assess your culture honestly — What behaviours are being rewarded or tolerated today?
• Strengthen trust — Build character, competence, and care across leadership teams.
• Rethink feedback — Move away from annual reviews toward timely, meaningful conversations.
• Lead by example — Ask yourself: Would I want to be led by me?
• Systemise culture — Don’t leave leadership and behaviour to chance.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Send us Fan Mail
CTAIf productivity feels like a dirty word in your organisation, this episode will change how you think about it.
If you want to improve productivity without burning people out, while creating prosperity for future generations, this episode is for you.
Connect with Brad on LinkedIn, call 0402 448 445, or email bjeavons@iqi.com.au
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Episode SummaryIn this opening episode of Season Seven, Brad Jeavons tackles one of the most important — and misunderstood — topics facing organisations and economies today: productivity.
Drawing on decades of experience, global research, and insights from high-performing countries such as Ireland, Brad reframes productivity as a systemic, people-centred capability, not a command to work harder or do more with less.
The episode explores why productivity has declined across countries like Australia, why traditional top-down approaches fail, and how organisations can instead focus on eliminating waste, improving flow, and engaging frontline teams to create sustainable productivity improvements.
Brad also introduces the core enterprise excellence systems — alignment, engagement, and execution — and explains how strengthening these systems enables continuous improvement, innovation, and long-term prosperity for organisations, communities, and future generations.
Summary Keywords#ProductivityForProsperity #EnterpriseExcellence #ContinuousImprovement #Innovation
#LeadershipSystems #Culture #ValueCreation #EliminateWaste
#FrontlineEngagement #ShingoInstitute #OperationalExcellence
#MaturityAssessment #StrategyExecution #FutureGenerations
IntroductionProductivity is often seen as a threat — something that means working harder, cutting costs, or losing jobs. But in reality, productivity is one of the most powerful levers we have to create prosperity, sustainability, and opportunity for generations to come.
In this episode, Brad Jeavons challenges the myths surrounding productivity and explains why the real opportunity lies in working smarter, not harder. He explores how most organisations operate at around 50% (or less) value-adding time, and why removing waste, improving flow, and empowering people at the frontline unlocks dramatic gains — for customers, employees, and the environment.
This episode lays the foundation for Season Seven, offering leaders a clear, practical lens for understanding productivity through culture, systems, and leadership, and setting the stage for meaningful, sustained improvement.
Episode Links:
Youtube: https://youtu.be/mol6IUaRD10
Enterprise Excellence Academy: https://enterpriseexcellencegroup.com.au/
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
What's next? Assess your productivity reality — Do you truly know where value is created and where waste exists in your organisation?
Shift the conversation — Reframe productivity as a positive force for people, customers, and future generations.
Review your maturity — Consider when you last completed an enterprise excellence or productivity maturity assessment.
Engage the frontline — Focus leadership time where value is created, and remove barriers that prevent improvement.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
CTAIf you want to build an internal project management system that your leaders can own, teach, and sustain—just like Sunny Queen—reach out.
Connect with Brad on LinkedIn, call 0402 448 445, or email bjeavons@iqi.com.au.
Episode SummaryIn this episode, Brad sits down with Christopher Price, Operations Manager at Sunny Queen Australia, to discuss how they built their own project management and execution system from the ground up.
Instead of buying external training, Christopher chose to co-create a tailored approach—starting with the voice of the employee, running a simple maturity review, and designing a learning system leaders can deploy and improve over time.
The conversation explores how Sunny Queen aligned Sales, Operations, Supply Chain, Engineering, and Leadership around a common execution model, and how simplified tools, strong leadership ownership, and rapid iteration accelerated engagement and capability building.
Summary Keywords#EnterpriseExcellence #ProjectManagement #ContinuousImprovement #StrategyDeployment #Lean #Agile #ChangeManagement #ADKAR #VoiceOfEmployee #MaturityAssessment #Leadership #OperationalExcellence #ExecutionRhythm #VisualManagement #TeamAlignment #LeaderAsCoach #LeaderAsTrainer #Culture #Simplification #SunnyQueen
IntroductionEvery organisation wants consistent execution—but very few build a system that fits their culture, their people, and their way of working.
In this episode, Brad Jeavons speaks with Christopher Price, who led an innovative approach at Sunny Queen to create an internally owned project management system. Rather than relying on generic, off-the-shelf programs, Christopher started with deep listening: gathering the voice of employees across Sales, Operations, Engineering, and Marketing, and assessing strategy and project capability through a simple 1–5 maturity rubric.
From there, he and Brad co-designed a modular learning system that built clarity, consistency, and capability—enabling leaders to coach, facilitate, and improve the system over time. This episode reveals the exact steps Sunny Queen took to embed learning, simplify tools, and build a model that works enterprise-wide.
Episode Links:
Youtube:https://youtu.be/mol6IUaRD10
Enterprise Excellence Academy: https://enterpriseexcellencegroup.com.au/
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Christopher on LinkedIn: https://www.linkedin.com/in/christopher-price-a7175131/
What's next?· Review your current project execution approach — Identify whether your teams have a consistent, simple method to plan, manage, and deliver improvements.
· Engage your people — Run a quick voice-of-employee or maturity check to understand what’s working, what’s not, and what’s missing.
· Start building your own system — Tailor a project management process that fits your culture so leaders can coach, train, and sustain it internally.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Would you like our assistance in co-designing a customised program, beginning with a maturity assessment and leadership coaching, to ensure that your safety and operational excellence initiatives support each other effectively? Contact usSummary KeywordsSafety excellence, Safety culture, Bradley Curve, DSS+, Simon Flack, Enterprise Excellence Podcast, Operational excellence, Zero harm, Safety leadership, Visible felt leadership, Risk tolerance, Safety huddles, Near miss reporting, Root cause problem solving, Lean leadership, Frontline engagement, Safety management systems, DuPont safety, Continuous improvement, Workplace safety
In this episode of the Enterprise Excellence Podcast, Brad Jeavons is joined again by Simon Flack from DSS+, returning after his earlier appearance on Visual Workplace and Systems. This time, Simon dives deep into Safety Excellence—why he moved from operational excellence into safety, and how a very personal childhood experience shaped his purpose.
Simon explains the Bradley Curve and the four stages of safety culture maturity—from reactive to dependent, then independent and ultimately interdependent—emphasising the critical shift from compliance (“I do it because I have to”) to commitment (“I do it because it’s the right thing to do for me and my family”). He explores how organisations can truly understand their current culture, challenge their tolerance to risk, and avoid relying on “dumb luck” to get people home safe.
Brad and Simon unpack practical levers: meaningful safety huddles, sharing near-miss stories, and leaders being visible, felt leaders who show care, curiosity and humility. They discuss the importance of frontline ownership, leading measures, and root-cause problem solving on the biggest risks. Simon also shares how DSS+ co-designs tailored journeys with clients, linking safety excellence to operational excellence, productivity and long-term sustainability. At the heart of it all is one simple aim: every parent, partner, and friend comes home at least as well as they left for work.
Key takeaways · All injuries can be prevented – safety excellence starts with the belief that zero harm is achievable, not aspirational.
· The Bradley Curve matters – knowing whether your culture is reactive, dependent, independent or interdependent shapes your improvement pathway.
· Risk tolerance grows quietly – repeated “micro wins” from risky shortcuts raise tolerance until something goes wrong; near-miss sharing helps reset it.
· Leaders must be “visible, felt leaders” – showing up with care, curiosity, and humility builds trust and genuine safety ownership.
· Safety excellence = operational excellence – as safety culture matures, incidents fall and productivity, quality and engagement rise together.
What's next?1. If you need support, consider co-designing a tailored program with us, starting with a maturity assessment and leadership coaching – so that your safety and operational excellence journeys reinforce each other.
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast with Simon Flack, https://podcasts.apple.com/us/podcast/139-simon-flack-visual-management-and-enterprise/id1528932427?i=1000614895810
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
In this episode of the Enterprise Excellence Podcast, Brad Jeavons sits down with Robert Bruce, a leader who has transformed organisations including Autoliv, Vistaprint, and Amazon Australia.
Robert shares how he built cultures of alignment, trust, and continuous improvement that delivered world-class performance — from saving lives at Autoliv to launching Amazon’s operations in Australia with excellence and speed.
🎯 In this conversation, you’ll learn:
-
How clarity and alignment accelerate business success
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The leadership lessons behind the Shingo Bronze Prize
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How Amazon Australia became Amazon’s fastest and most successful country launch
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Why mindset and humility are more powerful than tools
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The secret to developing frontline problem-solvers and empowering people at every level
📈 Key Themes: Lean Leadership · Operational Excellence · Culture · Continuous Improvement · Shingo Prize · Amazon · Vistaprint · Leadership Development
Contact Details
Hosted by Brad Jeavons – Enterprise Excellence Podcast
📧 b.jeavons@eexg.com.au
🌐 https://enterpriseexcellencegroup.com.au/
🔗 Connect with us on LinkedIn
🎥 Watch the video version on the Enterprise Excellence Podcast YouTube Channel
Mr Robert Bruce is contactable - https://www.whitewater-ri.com/our-people
What's next?
If this episode inspired you:
· Subscribe to the Enterprise Excellence Podcast on your favourite platform.
· Share this episode with a leader or colleague passionate about improvement.
· Reach out to the Enterprise Excellence Group to learn how these principles can accelerate transformation in your organisation.
· Listen to more about Kaizen Blitz on YouTube with Legend, Art Byrne: https://youtu.be/veAIhXkfHHA
🎧 Listen to more episodes and join the excellence community: https://enterpriseexcellencegroup.com.au/
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
🚀 Ready to connect strategy to the frontline and accelerate continuous improvement?
Listen to this episode with Richard Steel to learn how to align improvement activities with your organisation’s vision, values, and goals. Discover how to empower frontline teams, use visual management and root cause tools effectively, and build a culture of recognition that drives lasting results.
🎧 Listen now: https://youtu.be/_nOvV6_hcmA
Summary Keywords
#EnterpriseExcellence #StrategyDeployment #ContinuousImprovement #Lean #VisualManagement #RootCauseAnalysis #Leadership #OperationalExcellence #WorkplaceCulture #Recognition #Gemba #Catchball #Kaizen #EmployeeEngagement #Culture #Agile #TeamAlignment #FrontlineLeadership
IntroductionA strategy is only as strong as its connection to the people delivering it. In Episode 207 of the Enterprise Excellence Podcast, Brad Jeavons sits down with Richard Steel, a global expert with over 40 years of experience in operational excellence, Lean deployment, and behavioural change, to explore how organisations can align improvement activities directly with their vision, values, and strategic goals.
From involving frontline teams in shaping strategy to using visual management, daily huddles, and root cause analysis as powerful alignment tools, Richard shares practical methods that turn plans into progress. This conversation reveals how culture, communication, and recognition work together to create a system of continuous improvement that delivers results where it matters most — at the frontline.
Episode Links🎥 YouTube: https://youtu.be/_nOvV6_hcmA
🎓 Enterprise Excellence Academy: https://www.buzzsprout.com/1120772/episodes/17643228
ContactsConnect with Brad on LinkedIn
: https://www.linkedin.com/in/bradjeavons/, call 📞 0402 448 445, or email ✉️ bjeavons@iqi.com.au
Connect with Richard on LinkedIn
: https://www.linkedin.com/in/richardjsteel/
What's next?• Engage the Frontline Early – Involve teams in shaping strategy before it’s finalised to build ownership and alignment.
• Visualise the Plan – Create visual management boards that link daily work to organisational vision and goals.
• Build Problem-Solving Capability – Train teams in root cause analysis and empower them to address barriers to success.
• Recognise and Reinforce – Use peer-to-peer recognition and thank-you systems to strengthen culture and sustain improvement.
To learn more about what we do, visit https://www.enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
🚀 Ready to unlock sustainable success in your organisation?
Listen to this episode with Hitesh Mohanlal to learn how to align your team with business goals, build financial transparency, and create a powerful three-way win for customers, teams, and the company. Discover how trust, empowerment, and shared ownership can transform performance, improve retention, and drive long-term growth.
🎧 Listen now: https://youtu.be/SPLa2LMqxRA?si=ASz8jj3soQ4MkmV3
Summary Keywords
#EnterpriseExcellence #TeamAlignment #CustomerExperience #FinancialTransparency #Leadership #ContinuousImprovement #OperationalExcellence #WorkplaceCulture #BusinessGrowth #Trust #Accountability #Retention #RootCauseElimination #LeadershipDevelopment #Agile #Lean
IntroductionSustainable success doesn’t happen by chance — it’s built through alignment, transparency, and trust. In Episode 206 of the Enterprise Excellence Podcast, Brad Jeavons sits down with Hitesh Mohanlal, founder of WoW Advisors and author of Passport to Wealth, to explore how organisations can achieve a three-way win: delivering value to customers, empowering teams, and driving strong company performance.
From creating financial transparency and empowering teams with ownership to building trust and reducing leadership workload, Hitesh shares the principles that help businesses thrive — even in the face of skill shortages and workforce challenges. This conversation blends leadership, financial acumen, and culture into a practical roadmap for long-term excellence, where people and profit grow together.
Episode Links🎥 YouTube: https://youtu.be/SPLa2LMqxRA?si=ASz8jj3soQ4MkmV3
🎓 Enterprise Excellence Academy: https://www.enterpriseexcellencegroup.com.au/
ContactsConnect with Brad on LinkedIn:https://www.linkedin.com/in/bradjeavons/
, call 📞 0402 448 445, or email ✉️ bjeavons@iqi.com.au
Connect with Hitesh on LinkedIn: https://www.linkedin.com/in/hiteshmohanlal/
or visit 🌐 wowadvisors.com.au
What's next?• Align Your Wins – Review how well your organisation balances customer satisfaction, team engagement, and business outcomes.
• Increase Transparency – Share key financial and strategic measures to build ownership and accountability across teams.
• Empower Your People – Delegate responsibility, build trust, and enable teams to act boldly and drive results.
Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
If you’re committed to building inclusive, high-performing workplaces, connect with Tegan on LinkedIn or reach out directly to explore how she can support your organisation. And don’t forget to subscribe to the Enterprise Excellence Podcast so you never miss insights from global leaders shaping the future of work.
Summary Keywords#respect #trust #enterpriseexcellence #diversity #inclusion #leadership #manufacturing #miningindustry #organisationalchange #continuousimprovement #psychologyatwork #workplaceculture #businesscaseforinclusion #strategyalignment #inclusiveleadership
IntroductionIn this episode of the Enterprise Excellence Podcast, we sit down with Tegan Dowler, a leader in workplace inclusion and culture transformation. With a background in psychology and organisational change in heavy industry and manufacturing, Tegan shares her lived experiences as one of the few women in the sector 20 years ago, and how those challenges inspired her to create real change.
We explore the journey of diversity and inclusion in traditionally male-dominated industries, the importance of respect as a foundation for excellence, and practical steps organisations can take to build inclusive cultures that drive performance, innovation, and long-term success.
Episode Links:
Youtube: https://youtu.be/9gU8HFltI2Y
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Guest Details:
· LinkedIn: Tegan Dowler
· Instagram: https://www.instagram.com/thebcw/?hl=en
· Email: tegan@thebcw.com.au
What's next?1. Reflect – Ask yourself: Does your organisation’s culture truly allow everyone to bring their authentic selves to work?
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Assess – Use tools like employee surveys, diversity maturity models, and cultural diagnostics to understand your current state.
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Act – Develop a strategy aligned with your business objectives, backed by leadership commitment, resources, and a clear purpose for inclusion.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Discover how values-driven leadership can transform organisations and create long-term success. Listen now and learn how to embed kindness, purpose, and stakeholder value at the heart of your business.
Summary Keywords#KindBusiness #Values #Purpose #Profit #Leadership #Culture #CorporateResponsibility #Stakeholders #Engagement #ESG #Sustainability #ContinuousImprovement
IntroductionIn this episode of the Enterprise Excellence Podcast, Brad Jeavons is joined by Dr David Cooke, author of Kind Business: How Values Create Value. A finalist in the 2024 Australian Business Book Awards, David’s book explores how organisations can thrive by placing people, purpose, and the planet at the centre of their decision-making. Drawing from his 35 years in the corporate world, including eight years as Managing Director of Konica Minolta Australia, David shares compelling stories about shifting culture, engaging employees, and creating businesses that do good while doing well.
Together, Brad and David explore:
· Why values and profit are not opposites but part of a virtuous circle.
· How leaders can cast a powerful shadow through their behaviours and decisions.
· Practical steps boards and executives can take to embed stakeholder primacy.
· Real-life examples of how listening, curiosity, and care transformed engagement and performance.
This episode is full of insights for leaders who want to build lasting, high-performing organisations that create real value for society and future generations.
Episode Links:
Youtube
Enterprise Excellence Academy
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with David on LinkedIn: https://www.linkedin.com/in/davidcooke/
What's next?If you enjoyed this episode, here are a few ways to go deeper:
· Explore More with David: Visit Dr David Cooke’s YouTube Channel
for talks and insights on values-driven leadership and ESG.
· Get the Book: Kind Business: How Values Create Value is available at major retailers, including Booktopia, or as an audiobook and eBook.
· Learn with Us: Join workshops and access resources at the Enterprise Excellence Academy
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Download the free Look, Listen, Learn Guide from the podcast website for practical tools. Go to the guest resources and look up Chris on https://enterpriseexcellencegroup.com.au/resources
Summary Keywords#leadership #culture #engagement #psychologicalwellbeing #continuousimprovement #looklistenlearn #Shingo Prize #adaptive leadership
IntroductionIn this episode of the Enterprise Excellence Podcast, host Brad Jeavons welcomes back Chris Butterworth, renowned author and four-time Shingo Prize winner. Together, they explore the powerful concept of “Look, Listen, Learn” activities—a leadership approach that goes beyond the traditional idea of Gemba walks to foster engagement, psychological well-being, and sustainable cultural growth.
Chris shares his global experience, fresh from international book launches, and unpacks how leaders can shift their mindset to lead with humility, curiosity, and respect. The conversation dives into practical strategies leaders can use to connect purpose, behaviours, and systems in order to achieve ideal results.
Episode Links:
Youtube
Main Topics Covered:· Why “Look, Listen, Learn” matters – moving beyond the narrow idea of Gemba walks to a broader activity mindset.
· The role of psychological well-being – how respect, diversity, and inclusion underpin cultures of continuous improvement.
· Leadership behaviours – humility, curiosity, listening, recognition, and kindness as cornerstones of effective leadership.
· Key Behavioural Indicators (KBIs) – practical ways to measure behaviours that drive ideal results.
· Leader Standard Work systems – how leaders can plan, reflect, and visually track activities to sustain culture.
· Closing the loop – why action, accountability, and visible follow-through build trust and long-term engagement.
Contacts📧 Email: b.jeavons@eexg.com.au
🌐 Website: enterpriseexcellencegroup.com.au
🔗 LinkedIn: Enterprise Excellence Group
🐦 Twitter/X: @EexgGroup
👤 Chris Butterworth: cbenterpriseexcellence.com/about-chris
What's next?If you enjoyed this episode:
-
Subscribe to the Enterprise Excellence Podcast for more insights from global leaders.
-
Share this episode with colleagues who are working to strengthen leadership and culture.
-
Download the free Look, Listen, Learn Guide from the podcast website for practical tools.
-
Reflect and act—choose one way to apply “Look, Listen, Learn” in your own leadership this week.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
🚀 Ready to unlock productivity in the hybrid world?
Listen to this episode with Jed Ayres to learn how to design intentional human connection, leverage AI to remove IT issues before they occur, and transform employee experience into a driver of economic gains.
🎧 Listen now: https://youtu.be/150D8zzb9WA
Summary Keywords#EnterpriseExcellence #EmployeeExperience #HybridWork #DigitalEmployeeExperience #ControlUp #Productivity #ContinuousImprovement #AI #FutureOfWork #Leadership #OperationalExcellence #ITInnovation #WorkplaceCulture #Lean #Agile #RootCauseElimination #HybridLeadership #WorkFromAnywhere
IntroductionIn today’s hybrid work world, productivity gains aren’t guaranteed—they’re earned through intentional design of both human connection and digital experience. In Episode 202 of the Enterprise Excellence Podcast, Brad Jeavons sits down with Jed Ayres, CEO of ControlUp, to explore how organisations can achieve economic gains by elevating the employee experience. From strategic “break bread” moments to AI-powered systems that eliminate IT issues before they surface, Jed shares how leaders can free their teams from constant firefighting so they can focus on creating value. This conversation blends leadership, technology, and culture into a clear vision for the future of work—one where employee experience becomes a competitive advantage.
Episode Links:Youtube:
Enterprise Excellence Academy
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Jed on LinkedIn: https://www.linkedin.com/in/jedayres/
What's next? Assess Your Employee Experience – Map out how hybrid work is impacting productivity, connection, and engagement in your organisation.
Identify Impediments – Work with your IT and HR teams to surface recurring technology and process challenges that slow employees down.
Explore Solutions Like ControlUp – Pilot digital employee experience tools to proactively remove friction and create seamless work environments.
To learn more about what we do, visit https://www.enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
Ready to lead your way?
Download Nadia’s 7-Step Framework for Building Capability and Leadership—the same approach that earned national HR awards and transformed performance at Tradelink.
Visit: enterpriseexcellencepodcast.com/downloads and look for Episode 201 downloads.
📬 Interested in building your own bespoke leadership program? Reach out to Nadia via LinkedIn or at www.clockworkconsulting.au.
Summary Keywords#LeadershipDevelopment #EnterpriseExcellence #OrganisationalCapability #CultureDrivenChange #StrategicExecution #BespokeTraining #OperationalExcellence #PeopleDevelopment #CapabilityBuilding #TradelinkSuccess #HRExcellence #EmployeeEmpowerment #ShingoModel #ContinuousImprovement
IntroductionIn Episode 201 of the Enterprise Excellence Podcast, Brad Jeavons reconnects with leadership and capability expert Nadia Golenkova. Nadia shares the story and structure behind Tradelink’s award-winning leadership development program—one that’s deeply aligned with organisational uniqueness and purpose. Using a compelling Formula One car analogy, Nadia unpacks a powerful seven-step approach to building internal leadership and capability frameworks that drive sustainable excellence. If you're seeking a way to embed leadership capability that actually sticks—and delivers results—this episode is your roadmap.
Episode Links:
YouTube: https://youtu.be/IjEpXWRdKHQ
Enterprise Excellence Academy
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Nadia on LinkedIn: https://www.linkedin.com/in/nadia-golenkova/
What's next?· Download the 7-Step Guide
Access the free PDF summary of Nadia’s leadership framework via the podcast website.
· Assess Your Own Edge
Reflect on your organisation’s strategic advantage. Are your leadership programs designed to enhance it?
· Start Small, Start Smart
Begin by creating a one-page capability overview tailored to your organisation’s uniqueness. Use it to start meaningful discovery with your teams.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
📥 Download the full case study from Dr Peter Hines on OC Tanner at https://www.enterpriseexcellencegroup.com.au/downloads#casestudies
Summary Keywords#EnterpriseExcellence #LeanLeadership #ShingoPrize #OCtanner #HumbleLeadership #ContinuousImprovement #CultureOfExcellence #PeterHines #GaryPeterson #OperationalExcellence #EmployeeEngagement #LeaderStandardWork #PeopleValueStream #AgileLeadership #ServantLeadership
IntroductionWelcome to our 200th episode! To mark this milestone, we're joined once again by our very first guest—renowned global expert in lean leadership and enterprise excellence, Dr Peter Hines. In this episode, Peter shares powerful insights from his recent research into OC Tanner, a Shingo Prize-winning organisation led by humble and impactful leader Gary Peterson.
Peter explores what makes OC Tanner's culture so exceptional: from the evolution of Gary’s leadership to how the company embeds sustainable excellence through emotional intelligence, humble inquiry, and the development of self-directed individuals. He also reveals the systems and behaviours that underpin their 800% productivity improvement since winning the Shingo Prize in 1999. This is a deep, practical, and inspiring look at what it truly means to embed a culture of excellence.
You’ll walk away with ideas and insights you can apply immediately within your own organisation. Let’s get into it.
Episode Links:
YouTube: https://youtu.be/7lv_ybHikM0
Enterprise Excellence Group: https://www.enterpriseexcellencegroup.com.au/podcast/episode/7a8f0a8f/200-unpacking-shingo-award-winner-oc-tanner-with-dr-peter-hines
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Dr Peter Hines on LinkedIn: https://www.linkedin.com/in/peter-hines-16669bb1/
What's next? Download the report: Access Dr Peter Hines’ OC Tanner study via our Resources page to explore the systems and practices discussed. https://www.enterpriseexcellencegroup.com.au/downloads#casestudies
Reflect on your leadership style: Are you leading with humility and emotional intelligence? Take time to assess your own micro-behaviours.
Join the conversation: Attend one of our Enterprise Excellence workshops or virtual events to deepen your learning and connect with like-minded leaders.
To learn more about what we do, visit https://www.enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
https://www.enterpriseexcellenceacademy.com/downloads#keybehaviours
Summary KeywordsOrganisation, improvement, outcomes, defence, focus, journey, teams, leadership, align, airbus, continuous improvement, opportunity, drive, work, change, lean, create, learn, behaviour.
Introduction Welcome to episode 158 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Ben Phillips on the show with us today. Ben is a Transformation and Business Improvement specialist currently working at Airbus. Ben has extensive experience in healthcare through organisations such as Symbion, and GE. Ben is passionate about transforming cultures to enhance continuous improvement and operational efficiency. Let’s get into the episode, Ben thanks for joining us.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:Youtube Full episode: https://youtu.be/rqG6z_zG7zQ
Two-Minute Tip:
Enterprise Excellence Academy:
Contacts Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Ben Phillips:
What's next?Join our next community! https://www.enterpriseexcellenceacademy.com/community
Listen to another podcast episode with Ken Webster on Achieving Environmental Excellence through the Circular Economy.
a) listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/499c7325/28-achieving-environmental-excellence-through-the-circular-economy-with-ken-webster
b) Watch on YouTube - https://youtu.be/l7vAZS_yvlc?si=auTc3KzOnH6kpiZC
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Link to Free Resources:
🔗 https://www.enterpriseexcellencegroup.com.au/downloads
Summary Keywords
Leadership, #resilience, #solo sailing, #Sydney to Hobart, #mindset, #adversity, #teamwork, #decision-#making, #commitment, #humility, #goal setting, #personal growth, #perseverance
Introduction
In this inspiring episode, Brad Jeavons speaks with adventurer, sailor, and author Tony Mowbray. Tony shares stories from his harrowing experiences in the 1998 Sydney to Hobart yacht race and his solo, non-stop, unassisted sail around the world. Drawing from his newly released book Never, Ever Give In, Tony provides timeless leadership insights shaped by extreme pressure, adversity, and grit.
Why Listen?
Tony’s story is a masterclass in leadership, mindset, and courage. He discusses how clear goals, unwavering commitment, and humility can create unity in even the most dangerous circumstances. Leaders will benefit from practical wisdom about staying the course, making decisions under pressure, and building cohesive, purpose-driven teams.
Episode Links:
· YouTube:
· Enterprise Excellence Academy:
Contacts
· Connect with Brad Jeavons:
o 📧 bjeavons@iqi.com.au
o 📞 0402 448 445
o 🔗 LinkedIn
· Connect with Tony Mowbray:
o 🔗 LinkedIn Profile
o 🌐 www.tonymowbray.com.au
What's Next?
✅ Order Tony’s book, Never, Ever Give In — available as paperback, Kindle, and audiobook (coming soon) via tonymowbray.com.au
✅ Reflect on Tony’s 5-step mantra: Dream – Think – Talk – Commit – Act
✅ Book Tony as a keynote speaker for your next leadership event or conference
📚 To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
🙏 Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Take the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.
Summary Keywords#PrecisionSelling, #EnterpriseExcellence, #SalesLeadership, #InfluenceWithImpact, #CoachingCulture, #CustomerSuccess, #LeadershipDevelopment, #SalesExecution, #B2BSales, #CapabilityBuilding, #PepsiCo, #ExpressionForGrowth, #BradJeavons, #SalesPodcast
IntroductionWelcome to Episode 198 of the Enterprise Excellence Podcast – the final episode in our 3-part Precision Selling series. In this episode, Suzanne Wooley (PepsiCo) and Steven Edney (Expression for Growth) return to share powerful insights on how to gain agreement, lead the sale forward, and the role of leadership in building lasting capability. From handling objections and locking in commitments, to coaching and culture – this episode dives deep into what it takes to influence with impact and create long-term customer value.
Episode Links:
YouTube: https://youtu.be/tApLGwrRp0I
Enterprise Excellence Academy:
Contacts✔ Suzanne Woolley — Sales Capability Manager, PepsiCo Australia
(You may reach out via LinkedIn or PepsiCo Australia’s main site.)
✔ Steven Edney — Managing Director & Co-owner, Expression for Growth
(Connect via expressionforgrowth.com or LinkedIn.)
✔ Brad Jeavons — Host, Enterprise Excellence Podcast
🌐 enterpriseexcellencegroup.com.au
📧 bjeavons@iqi.com.au
What's next?1. Evaluate Your Precision Selling Capability: Take the free diagnostic at precisionselling.scoreapp.com.
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Review Your Sales Follow-Through: How well are you gaining commitment and documenting next steps?
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Coach the Coach: Create space in your leadership role to practice, observe, and grow with your team.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
CTATake the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.
Summary Keywords#PrecisionSelling, #Influence, #SalesExcellence, #Storytelling, #EffectiveMeetings, #LeadershipCommunication, #OpenQuestions, #SalesStrategy, #CustomerEngagement, #EnterpriseExcellence
IntroductionIn this second episode of our three-part series on Precision Selling, we’re joined again by global experts Suzanne Wooley and Steven Edney. This time, we unpack the subtle art of setting effective meetings using the POST method (Purpose, Outcome, Structure, Timing), mastering the question funnel to uncover real client needs, and delivering compelling stories that land with impact. Whether you're in sales, leadership, or internal influence roles, this episode provides actionable insights to help you move people forward — internally and externally.
Episode Links:
Youtube: https://youtu.be/_F1xtnWdiLM
Enterprise Excellence Academy
Contacts✔ Suzanne Woolley — Sales Capability Manager, PepsiCo Australia
(you may reach out via LinkedIn or PepsiCo Australia’s main site.)
✔ Steven Edney — Managing Director & Co-owner, Expression for Growth
(connect via expressionforgrowth.com or LinkedIn.)
✔ Brad Jeavons — Host, Enterprise Excellence Podcast
🌐 enterpriseexcellencegroup.com.au
📧 bjeavons@iqi.com.au
What's next?1. Take the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.
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Listen to Part 1 – Learn about the 5% Club and starting with the end in mind.
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Tune in to Part 3 – Coming soon, where we dive into overcoming objections and navigating decision-making dynamics.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Take the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.
Summary Keywords
precisionselling, #salesexcellence , #5%club, #activelistening , #humanconnection, #customerparnerships, #salescapability, #influencingskills, #insightsdiscovery, #salesframework , #enterpriseexcellencepodcast, #bradjeavons, #pepsico , #expressionforgrowth.
Introduction
In Episode 196, Brad Jeavons sits down with Suzanne Woolley, Sales Capability Manager at PepsiCo Australia, and Steven Edney, Managing Director and Co-owner of Expression for Growth, to explore Precision Selling and what sets the top 5% of sales performers apart.
This episode dives into:
✅ The concept of the 5% Club — those rare salespeople who consistently build trust, ask the right questions, and tailor experiences that win
✅ How active listening, rapport, and human connection drive customer partnerships
✅ Why starting with the end in mind leads to better preparation, smarter objectives, and ultimately, stronger sales outcomes
Actionable insights for anyone in this episode: external sales, internal influence, or leadership.
Episode Links:
Youtube https://youtu.be/umFjejKse8I
Enterprise Excellence Academy https://www.enterpriseexcellencegroup.com.au/podcast/episode/7d2ed2d8/196-how-to-influence-with-precision-selling-part-1-with-suzanne-wooley-and-steven-edney
Contacts
✔ Suzanne Woolley — Sales Capability Manager, PepsiCo Australia
(You may reach out via LinkedIn or PepsiCo Australia’s main site.)
✔ Steven Edney — Managing Director & Co-owner, Expression for Growth
(connect via expressionforgrowth.com or LinkedIn)
✔ Brad Jeavons — Host, Enterprise Excellence Podcast
🌐 enterpriseexcellencegroup.com.au
📧 bjeavons@iqi.com.au
What's next?
1. Take the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.
2. Share this episode with your sales team or leadership peers who are looking to upskill their influencing capabilities.
3. Reflect on your next big meeting or client pitch — are you starting with the end in mind? Use the SMARTER objective framework to sharpen your approach
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Visit the Enterprise Excellence Group website and explore our free resources to enhance your understanding of enterprise excellence. https://www.enterpriseexcellencegroup.com.au/Summary Keywords#OperationalExcellence #EnterpriseExcellence #LeadershipDevelopment #PeopleFirst #ContinuousImprovement #ShingoModel #LeanThinking #EmployeeEngagement #CultureTransformation #MiniFactories #RespectForPeople #SystemsThinking #ZeroDistance
IntroductionIn Episode 195 of the Enterprise Excellence Podcast, Brad Jeavons speaks with Gary Peterson, Executive VP of Supply Chain & Production at OC Tanner, a true pioneer in operational excellence. Gary shares the transformative journey that took OC Tanner from a rigid, top-down organisation to a dynamic, people-led powerhouse. This conversation is packed with practical wisdom for any leader wanting to achieve meaningful and lasting cultural and performance transformation.
Why Listen?· Hear how OC Tanner reduced production time from 28 days to 20 minutes.
· Discover how coaching, one-on-one conversations, and mini-factory structures built a high-performance culture.
· Learn from one of the most respected leaders in the Shingo community about how to align systems and behaviours for sustainable success.
Episode Links:Youtube: https://youtu.be/LE6TvvX3RR4
Enterprise Excellence Academy:
Contacts:Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Gary on LinkedIn: https://www.linkedin.com/in/garypeterson1/
What's next?1. Download the free resource pack linked in the episode notes to apply Gary's principles in your workplace.
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Assess your organisation’s system alignment—are your systems enabling the behaviours you want?
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Introduce monthly one-on-ones between leaders and team members to humanise leadership and build trust.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Strengthen your organisation’s future – master the fundamentals of quality and root cause analysis today. Join our community, learn from global experts like Jeff Naylor, and create a culture of stability, performance, and excellence. Visit https://www.enterpriseexcellencegroup.com.au/ or connect via LinkedIn to get involved.
Summary KeywordsQuality, root cause analysis, continuous improvement, operational excellence, problem solving, psychological safety, cause tree, five whys, process control, standardisation, reactive mode, training, leadership, culture, performance.
IntroductionWelcome to Episode 194 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Jeff Naylor on the podcast and community event with us today. Jeff is the Managing Director of Sirf Round Tables, an organisation truly focused on helping organisations create a better future. Sirf Round Tables do all sorts of amazing things around operational excellence and maintenance and all topics, but a particular one, which I experienced many years ago, was around root cause analysis (RCA) and quality. Without a baseline of quality and root cause capability, there are all sorts of things that play out.
Episode Links:Youtube: https://youtu.be/TOFQsHu0gxU
Enterprise Excellence Academy: https://www.enterpriseexcellencegroup.com.au/podcast/episode/7d15f371/194-quality-and-root-cause-analysis-with-managing-director-of-sirf-roundtables-mr-jeff-naylor
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Jeff Naylor on LinkedIn: linkedin.com/in/jeff-naylor-56555623. Call him on 0409 535 239 and email him at Jeff.naylor@sirfrt.com.
What's next?1. Review your organisation’s quality and RCA practices – are they reactive or proactive?
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Implement simple Pareto charts to focus on the highest-priority issues.
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Train frontline leaders in Five Whys and root cause thinking to build grassroots capability.
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Establish clear standards and visual management to stabilise operations.
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Develop psychological safety – encourage and reward problem identification, not punish it.
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Connect with Enterprise Excellence Community to access live events, workshops, and site tours.
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Book into a Root Cause Analysis Workshop with experts like Jeff Naylor or attend one of the upcoming Enterprise Excellence events.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Grab Lata’s free Creative Launch Ideas Guide with 53 ways to bring your Change and Transformation to life. Get it from www.latahamilton.com/launch Summary Keywords#ChangeLeadership #EmployeeEmpowerment #CareerOwnership #FractionalWorkforce #LeadershipDevelopment #DigitalTransformation #EmployerOfChoice #OrganisationalChange #ValueOverTime #AgileTeams
IntroductionWelcome to episode 191 of the Enterprise Excellence Podcast. It is such a pleasure to have Lata Hamilton, on the show with us today.Lata is a Change Leadership and Confidence expert, author of “Pioneer Your Career Change”, and the creator of the “Leading Successful Change” program. Lata believes everyone deserves to experience the magic of change, and when you transform that experience for others, you transform it for yourself as well. She helps leaders carve their own paths for change in career, leadership and life, and support their teams to find their feet and find their futures. Lata has worked with some of Australia’s biggest companies on changes that have impacted over 100,000 people, operating model changes impacting thousands, global cultural transformations, and digital transformation that is literally changing the way that we work.
ContactsConnect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at bjeavons@iqi.com.au.
Connect with Lata on LinkedIn: www.linkedin.com/in/latahamilton
What's next?1. Rethink the employer-employee dynamic – Shift from “parent-child” to mutual ownership.
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Empower employee career ownership – Encourage self-leadership, skill development, and purpose-driven growth.
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Train your leaders in change leadership – Don’t assume they're ready—equip them.
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Involve your team in transformation – Use current state mapping, co-design, and impact tools to build engagement.
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Read Lata’s “Pioneer Your Career Change” book: www.latahamilton.com/pioneer
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
CTADownload the vivid vision and the case study for Rudd:
Summary KeywordsEnterprise Excellence, Continuous Improvement, Lean Methodologies, Vivid Vision, Leader Standard Work, Strategic Direction, People First, Process Driven, Organizational Culture, Accountability, Ownership, Execution Cadence, Respect for People, Strategic Planning, Operational Efficiency.
IntroductionIn this episode of the Enterprise Excellence Podcast, Courtney Scarrabelotti, Continuous Improvement Manager at RUD Chains Australia, shares the company’s transformative journey toward Enterprise Excellence. From a traditional “box in, box out” business to a high-performing, lean-driven operation, RUD’s story is a testament to strategic direction, structured execution, and a relentless focus on people.
Contacts Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Courtney is contactable on:
· LinkedIn: linkedin.com/in/courtneyscarrabelotti
· Courtney is based at Lara Pinter in Brisbane, Queensland, and is open to visitors who want to learn more about Rudd's continuous improvement journey. Visit Rudd Chains.
What next?1. Download the vivid vision and the case study for Rudd:
-
Consider adopting a Vivid Vision approach—define what success looks like in 3 years and communicate it relentlessly.
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Consider an Employee Journey Mapping project with us: addressing employee respect and engagement, connection, and culture. Contact Us for more information
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Read our blog for an extensive summary:
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Join our Enterprise Excellence Community to be involved with each of our experts: https://www.enterpriseexcellencegroup.com.au/community
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Connect with Courtney on LinkedIn and visit Rudd Chains for tours to learn more about their continuous improvement journey.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsPositive safety, enterprise excellence, leadership behavior, psychological safety, cultural maturity, high potential events, critical control verifications, intrinsic motivation, frontline engagement, continuous improvement, safety metrics, operational excellence, mindset shift, empowerment, collaboration.
IntroductionSafety in the workplace is often measured by the absence of incidents. But what if we shifted our focus to the presence of safety instead? In this compelling episode of the Enterprise Excellence Podcast, I am joined by Anthony Gibbs, CEO of Sentis and author of Positive Safety, along with other industry leaders, to explore how organisations can transform safety from a compliance-driven obligation into a proactive, people-centred practice that enhances both well-being and performance.
This episode delves into how Positive Safety aligns with enterprise excellence, the crucial role of leadership behaviours, and the importance of fostering intrinsic motivation among employees. The discussion also highlights real-world applications, particularly within BHP’s Hay Point operations, where Positive Safety principles have been integrated into the company’s broader operational excellence system.
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Anthony is contactable on:
· LinkedIn: linkedin.com/in/anthony-gibbs
What next?1. Buy and read Positive Safety: https://sentis.com.au/shop/?v=8bcc25c96aa5. Additionally, explore free resources and tools from Sentis to support your journey.
2. Reflect & Take Action: How Does Your Organisation Approach Safety?
Ask yourself and your team: Are we measuring safety by the absence of harm or by the presence of safe behaviours?
-
Read our new blog for an extensive summary of Positive Safety:
-
Join our Enterprise Excellence Community to be involved with each of our experts: https://www.enterpriseexcellencegroup.com.au/community
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Check out the Henry Mintzberg paper: https://ics.uci.edu/~corps/phaseii/Mintzberg-StructureIn5s-MgmtSci.pdf
Summary Keywordsglobal recognition, people-first culture, digital products, continuous improvement, leadership behaviours, zero distance, frontline respect, organisational culture, agile transformation, technology literacy, customer connection, entrepreneurial mindset, process control, frontline decision-making, innovation ecosystem
IntroductionEpisode 190, featuring Craig Brown, founder of Everest Engineering, explores the concept of zero distance leadership, a people-first approach to organisational excellence. Craig shares his journey of building a globally recognised company that emphasises autonomy, respect for frontline employees, and a culture of continuous improvement.
Key themes include:
- The power of people-first leadership and fostering bold, empowered teams.
- The importance of zero distance—minimising gaps between leadership, employees, and customers.
- Lessons from the Haier model of decentralised, entrepreneur-driven organisations.
- How Everest Engineering scaled rapidly while navigating crises like the pandemic.
- The role of leadership in enabling decision-making at the front line rather than relying on bureaucratic control.
Episode Links:
Youtube Full episode: https://youtu.be/bul8hZ7O6H0
Enterprise Excellence Academy: https://www.enterpriseexcellencegroup.com.au/podcast/episode/7b12043d/190-global-success-in-a-competitive-agile-world-with-craig-brown-founder-of-everest-engineering
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Craig is contactable on:
· LinkedIn https://www.linkedin.com/in/craigwbrown/
· On his website: https://www.everest.engineering/
What next?1. Download a guide to using AI from Everest Engineering: https://www.everest.engineering/ai-guide
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Here is the Henry Mintzberg paper: https://ics.uci.edu/~corps/phaseii/Mintzberg-StructureIn5s-MgmtSci.pdf
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Last Conference: https://www.lastconference.com/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
This episode provides listeners and intros the upcoming Enterprise Excellence Community event with Mr Gary Peterson of OC Tanner, a stand-out company for the Shingo Model and Enterprise Excellence. As part of this show Brad provides a bit of history and background on the Shingo Model.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Join Evan Powell and the Enterprise Excellence Group for an exclusive one-day workshop in Brisbane on 26 March 2025 —https://www.enterpriseexcellencegroup.com.au/supplychainexcellenceSummary KeywordsSupply Chain Mastery, Inventory Management, Continuous Improvement, Variability Control, Warehouse Optimization, Production Scheduling, Leveling Demand, Root Cause Analysis, Integrated Business Planning, Predictability.
IntroductionWelcome to the Enterprise Excellence Podcast, where we explore insights from global experts to help organisations build high-performance, agile cultures of continuous improvement.
In this episode, we welcome Evan Powell, a seasoned supply chain expert who has worked with top Australian organisations to drive operational excellence. His "Supply Chain Mastery" framework provides a structured, practical approach to optimising inventory, improving planning, and enhancing delivery.
Evan and host Brad Jeavons discuss key strategies for managing inventory variability, optimising warehouses, and creating predictable production schedules. Their conversation highlights how a culture of continuous improvement can reduce waste, boost customer satisfaction, and empower teams.
Whether you're in supply chain, operations, or leadership, this episode is full of practical insights to help you improve performance and drive sustainable growth.
Episode Links:
Youtube
Full episode: https://youtu.be/pWjHhhR7Po8
Enterprise Excellence Academy: https://www.enterpriseexcellencegroup.com.au/podcast/episode/7d06a93c/188-supply-chain-mastery-controlling-variability-cutting-costs-and-boosting-performance-with-evan-powell
Contacts Brad: Connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
What's next?1. LinkedIn: You can find Evan Powell on LinkedIn to contact him directly. https://linkedin.com/in/evanpowell902. Upcoming Workshop: Evan is hosting an exclusive one-day "Supply Chain Mastery" workshop in Brisbane, Australia on March 26th, 2025. https://www.enterpriseexcellencegroup.com.au/workshopsTo learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Reach out to us for resources and workshops - email bjeavons@iqi.com.au
Summary Keywords enterprise excellence, strategy deployment, behaviour deployment, adaptive leaders, leadership development, productivity improvement, environmental impact, continuous improvement, organisational purpose, aspirational goals, leadership behaviour, team alignment, quarterly planning, recognition system, future leaders
SummaryBrad Jeavons discusses the key drivers for achieving enterprise excellence, emphasising strategy and behaviour deployment and adaptive leadership. He highlights the importance of aligning organisational purpose, vision, and objectives with aspirational goals and leading measures. Jeavons stresses the need for adaptive leaders who serve, focusing on five key leadership behaviours: Inspire, Teach, Support, Coach, and Direct. He advocates for a quarterly cadence of planning and execution supported by a leadership development program. Jeavons also underscores the importance of environmental impact, suggesting that organisations should integrate environmental goals into their strategic and behavioural deployment frameworks.
Episode Links:
Youtube
https://youtu.be/IvTVhvlkywo
Enterprise Excellence Academy
https://www.enterpriseexcellencegroup.com.au/podcast/episode/793f0b28/187-the-two-key-drivers-in-achieving-enterprise-excellence-with-brad-jeavons
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
What's next?1. Review the leading excellence book and other resources on strategy, behaviour deployment, and leadership development. https://www.leadingexcellencebook.com/
-
Consider
attending a one-day workshop organised by the enterprise excellence group to
learn more about these topics practically.
https://www.enterpriseexcellencegroup.com.au/service-page/ttpm-workshop-full-day-brisbane?referral=service_list_widget -
Reach
out to the enterprise excellence group to get more information on their
workshops and resources. https://www.enterpriseexcellencegroup.com.au/contact
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
New Case Study to Downloadhttps://www.enterpriseexcellencegroup.com.au/tppm.
Summary KeywordsRegional Australia, value-added products, operational maintenance, cultural excellence, maintenance software, proactive maintenance, asset identification, preventive maintenance, teamwork, daily huddles, leadership engagement, communication efficiency, scoreboard metrics, manufacturing excellence, business growth.
IntroductionWelcome to episode 186 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Tom Woods on the show with us today. Tom provided one of the most impressive case studies in the recently released Leading Excellence Book. Tom and the team's purpose at Woods Group is to grow regional Australia by feeding the world with value-added manufactured primary products. Tom and the team at Woods have been leading a culture-focused excellence journey for several years. Tom is on the show today to discuss Leading Excellence in Operational Maintenance Through Systems and Culture. We will explore the journey Tom and the team have taken to achieve this.
YouTube Full episode:YouTube two min tip: Enterprise Excellence Group Web: ContactsSend Tom Woods an email: Tom.Woods@woodsgroup.com.au
Chat with Brad Get in touch with us.
Action Items1. Download the new Woods Case Study on our website under the TTPM solutions page: https://www.enterpriseexcellencegroup.com.au/tppm.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsContinuous improvement, shop floor ownership, maintenance management, problem-solving, machine owners, visual boards, downtime analysis, recognition program, Uber Eats, cost per crate, operator engagement, tool simplicity, leadership pressure, capability development, and digital reports.
IntroductionWelcome to episode 185 of the Enterprise Excellence Podcast. It is a pleasure to have Mr. Trevor Grey on the show today. Trevor is the General Manager of Pooling Operations at Viscount Reuse. For over twenty years, Trevor has been involved cross-functionally or directly as a senior leader, leading cultures of continuous improvement in some of the world's largest and most successful organisations in deploying Lean globally. Today, we will explore how to deliver results through shopfloor ownership of maintenance and problem-solving.
LinksYouTube Full episode: https://youtu.be/D5fauHbciwEYouTube two min tip: Enterprise Excellence Group Web: Action Items1. Contact us if you want to be part of a site visit with Viscount in either Brisbane, Sydney or Melbourne to see the shop floor ownership model in action. Email me.
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Download a basic model on a page that Trevor is willing to share: https://www.enterpriseexcellenceacademy.com/downloads.
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Celebrate your team and reward them! Throw them a party they have a say in for a big win.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsEnterprise Excellence, Lean transformation, Kaizen Blitz, strategic alignment, operational excellence, senior leadership, Kaizen teams, visual control, respect for people, continuous improvement, cultural change, management behaviour, employee engagement, process improvement, Lean implementation
IntroductionWelcome to episode 184 of the Enterprise Excellence Podcast. It is such a pleasure to have a legend in the field of Lean, Mr Art Byrne, on the show with us today. Art Byrne has been implementing Lean transformations and strategy for over 30 years with organisations such as Danaher Corporation. Art is the author of the books The Lean Turnaround, Lean Turnaround Action Book and now The Lean Turnaround Answer Book. Today, we will be exploring Art’s 40 years of observations, which have been captured in his latest book. Let’s get into the episode, Art. Thanks for joining us.
YouTube Full episode: https://youtu.be/veAIhXkfHHA YouTube two min tip: Enterprise Excellence Group Web: Action Items1. Download our new article, How to do a Kaizen Blitz download: https://www.enterpriseexcellenceacademy.com/downloads
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Get Art's book on Amazon: The Lean Turnaround Answer Book: 40 Years of Lean Observation
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Implement a simple Kanban system to dramatically reduce inventory.
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Ensure all levels of the organisation, from frontline to senior leadership, are actively engaged in kaizen activities.
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We can help with this! Get in touch with us to talk about how.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Visit the Leadership Mastery Suite for an abundance of resources: https://leadershipmasterysuite.com/ee/
Summary KeywordsTeam building, leadership mastery, winning teams, psychological issues, commit combust combine, performance group, team dynamics, motivating purpose, shared leadership, task progress, group unity, individual attention, renew or end, team fixer tool, enterprise excellence
IntroductionWelcome to Episode 183 of the Enterprise Excellence podcast. It is such a pleasure to have Mr. James Scholar on the show with us today. James is the founder of the Scholar Partnership and the creator of the Leadership Mastery Suite platform. I experienced so much help from myself in the past as an executive coach and author. James previously wrote the award-winning book The Three Levels of Leadership and, more recently, the trilogy "How to Build Winning Teams Again and Again and Again", which we're going to explore today.
Episode LinksYouTube Full episode: https://youtu.be/_I-Eke0Cnl4?si=fi6wq-cLedq8Sp9Z
YouTube two min tip: https://youtu.be/KzRoTEURA-4
Enterprise Excellence Academy Web: https://www.enterpriseexcellenceacademy.com/podcast/episode/7bde83d4/183-how-to-build-winning-teams-again-and-again-trilogy-with-mr-james-scouller
ContactsVisit the Leadership Mastery Suite for an abundance of resources, and to connect with James: https://leadershipmasterysuite.com/ee/
Action Items1. Read James' three books on building winning teams.
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Hire me or one of our Enterprise Excellence Group coaches to work on developing psychological self-mastery as a team leader. https://www.enterpriseexcellenceacademy.com/coaching
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Use the Team Fixer tool from James' website to diagnose the key psychological issue facing your team. https://leadershipmasterysuite.com/ee/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsLeadership importance, lean tools, people-centred approach, leader standard work, inclusive problem solving, effective leadership, self-awareness, role clarity, daily huddles, strategic alignment, time management, organisational risk, coaching development, improvement culture, and daily communication.
IntroductionWelcome to Episode 178 of the Enterprise Excellence podcast; it is a pleasure to have Mr. Paul Dunlop on the show with us today. Paul's passion for operational excellence, using Lean tools and methodology, has helped drive sustained, continuous improvement and financial performance at many companies. Paul's people-centred approach is to engage the ongoing support and commitment of both shop floor staff and senior management through effective Lean leadership and to facilitate inclusive problem-solving cultures. A key part of this Lean leadership approach is Leader Standard Work, which we will explore today.
Episode LinksYouTube Full episode: https://youtu.be/Cp-tUxgp7j0
YouTube two min tip: not ready yet
Enterprise Excellence Academy Web: https://www.enterpriseexcellenceacademy.com/podcast/episode/7a83102c/ep-182-the-power-of-leader-standard-work-with-paul-dunlop
ContactsVisit https://www.dunlopconsultants.com.au/
LinkedIn https://www.linkedin.com/in/dunlopconsultants/
Action Items1. The overall goal is to help leaders become more proactive, focused, and intentional with their time, allowing them to devote more attention to people development, strategic initiatives, and driving continuous improvement.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsBelief, behaviours, people, drives, continuous improvement, Aunties, leader, improvement, reinforcing, underlying belief, focus, organisation, book, simple, habit, mate, team, wear, results.
IntroductionWelcome to episode 181 of the Enterprise Excellence Podcast. It is a pleasure to have Dr Morgan Jones back on the show with us today. His new book is called Believe - The simple focus that will make your change and transformations truly sustainable. We are going to explore the linkages what you do every day and your experience with how these drive your beliefs, think and then ultimately, behaviours. Let’s get into the episode.
Episode Links:YouTube Full episode:
Enterprise Excellence Academy Web:
ContactsVisit linkedin.com/in/morganljones1 to connect with Morgan. He has his phone number in there too :)
Action Items?1. Explore the belief framework and how to apply it to your organisation's continuous improvement efforts.
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Review the "four plus two" operating system and consider how to instil the necessary beliefs for each habit.
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Reflect on your leadership team's words, actions, and the felt experience of your employees to ensure alignment with the desired beliefs.
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Believe is available at all good bookstores - here is a search for ease: https://www.google.com/search?q=Believe+by+dr+morgan+jones&oq=Believe+by+dr+morgan+jones&gs_lcrp=EgZjaHJvbWUyCwgAEEUYChg5GKABMgkIARAhGAoYoAHSAQg2NTg1ajBqN6gCALACAA&sourceid=chrome&ie=UTF-8.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Sign up with us and check out the resources on our website: https://www.leadingexcellencebook.com/
Summary Keywordsleader, people, interference, organisation, book, behaviour, create, learn, excellence, formula, hats, leadership, listen, great, develop, purpose, talk, vulnerability.
IntroductionWelcome to Episode 180 of the Enterprise Excellence podcast. This week, we will go deeper into leading excellence, exploring more topics of this book focused on helping organisations create cultures of continuous improvement and innovation.
ContactsVisit https://www.leadingexcellencebook.com/about-the-authors to connect with any/all of the authors.
What's next?1. Buy the Leading Excellence Book! https://www.leadingexcellencebook.com/
- Go back to part one of the podcast discussion to explore concepts like low employee engagement levels and the 5 Hats in episode 179. https://www.enterpriseexcellenceacademy.com/podcast/episode/7c08875a/179-leading-excellence-the-5-hats-of-the-adaptive-leader-with-chris-butterworth-and-stephen-dargan-part-1
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download the Leading Excellence Maturity Index here: https://www.leadingexcellencebook.com/resources#maturity-index.
Summary Keywordsleaders, organisation, continuous improvement, Chris, book, behaviours, hat, coaching, individual, work, people, culture, create, Dargs, good, engagement, leadership, excellence, serve, system.
IntroductionWelcome to episode 179 of the Enterprise Excellence Podcast. It is such a pleasure to have Chris Butterworth and Stephen Dargan on the show with us today to discuss the new book, and yes, I am also involved in Leading Excellence: the 5 Hats of the Adaptive Leader. This book brings together a mountain of knowledge and experience to create an approach to achieving sustainable excellence within an organisation. Chris and Stephen have found throughout their careers that Leadership Attitude and Behaviour are the keys to creating an engaged, innovative and continuously improving organisation at all levels. I am so looking forward to exploring this new book with Chris and Darg’s as he is better known. Let’s get into the episode, guys. Thanks for joining us today.
ContactsVisit https://www.leadingexcellencebook.com/about-the-authors to connect with any/all of the authors.
What's next?1. Buy the Leading Excellence Book! https://www.leadingexcellencebook.com/
-
Download the new Leading Excellence Maturity Index. https://www.leadingexcellencebook.com/resources#maturity-index
-
Come back for part two of the podcast discussion to explore concepts like a leader's core belief system and the High-Performance Formula in episode 180.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Free Resource!Download the Agile Scrum@Scale Framework:
https://www.enterpriseexcellenceacademy.com/downloads
Summary KeywordsOrganisation, ai, failure, book, scale, autonomy, feedback, people, small, point, company, teams, writing, system, enterprise, question, improve, exponential, innovation.
Introduction Welcome to episode 178 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Brady Brim-DeForest on the show with us today. Brady is the author of the book "Smaller is Better: Using Small Autonomous Teams to Drive the Future of Enterprises". He is the CEO of Formula.monks who help organisations transform their businesses with AI. Today, we are discussing how to transform the enterprise into a lean, mean fighting machine that can compete against the coming wave of AI disruption. Let’s get into the episode, Brady. Thanks for joining us.
Action Items1. Leaders should focus on building a culture that celebrates failure to unlock innovation.
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Large companies need to find ways to recapture an entrepreneurial spirit and bring in disruptive forces.
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Organisations should consider implementing small autonomous teams, radical transparency, autonomy at the edge, and real-time feedback processes.
Episode Links:YouTube Full episode: https://youtu.be/eDbboza1Z2w
YouTube Two-Minute Tip: √
Enterprise Excellence Academy Web:
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Visit Brady at www.smallerbetter.com or his website: https://brimdeforest.com/
What's next?1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
- Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
Listen to another podcast, #75, "Let's Get Better Together" with Avi Schneir https://www.enterpriseexcellenceacademy.com/podcast/episode/768dc584/75-avi-schneier-scrum-lets-get-better-together-part-1
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Free Resource!Download the supplement guide to Steven's book, "Creating a Model Line" on our website under resources:
https://www.enterpriseexcellenceacademy.com/downloads
Summary KeywordsProblems, book, Toyota, organisation, solve, slow, leader, simplification, enterprise, amplification, system, great, create, wrote, talked, piece, winning, Paul, control, starts.
IntroductionWelcome to episode 177 of the Enterprise Excellence Podcast. Considering the uncertainty ahead, setting our organisations up to win in today's world is so important. Many organisations feel stuck, slow, or find it difficult to move forward fast enough. It is a pleasure to have Mr Steven Spear on the show with us today to talk about his new book, Wiring the Winning Organisation: Unleashing our Collective Greatness Through Slowification, Simplification and Amplification. Steven is a Senior Lecturer at MIT’s Sloan School of Management and founder of the company See to Solve; he is internationally recognised as an expert in leadership, innovation and operational excellence. Steven's research has been acknowledged with five Shingo Prizes. I look forward to this conversation on such an important topic; let’s get into the episode.
Action ItemsDownload the supplement guide to the book, Creating a Model Line on our website under resources:
https://www.enterpriseexcellenceacademy.com/downloads
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Visit Dr Steven Spear at https://seetosolve.com/
What's next?1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast, #129 Diversity in Leadership & Enterprise Excellence with CEO of Paralympics Australia Catherine Clark, https://www.enterpriseexcellenceacademy.com/podcast/episode/7a159cdb/129-catherine-clark-diversity-in-leadership-and-enterprise-excellence
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsTensions, thinking, teams, talk, navigate, dilemmas, book, organisation, decisions, people, started, company, idea, question, unpack, Unilever, bottom line, lives, studying.
IntroductionWelcome to episode 176 of the Enterprise Excellence Podcast. Having Dr Wendy Smith on the show with us today is a pleasure. Wendy is a professor at the University of Delaware and Co-Founder and Director of the Lerner Women’s Leadership initiative. Wendy has a doctorate in organisational behaviour from Harvard Business School and a Bachelor of Psychology and Political Science from Yale. Wendy recently released the book Both/And Thinking: Embracing Creative Tensions to Solver Your Toughest Problems, written with her co-author Marianne Lewis. Navigating the often competing forces in our lives and work can be challenging.
I look forward to discussing this topic close to my heart today, particularly in achieving outcomes of environmental, social, and economic improvement within organisations. Let’s get into the episode, Wendy. Thanks for joining us.
Action Items1. We encourage you to notice how often you frame dilemmas as "either/or" and invite "both-and" thinking instead.
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Visit https://bothandthinking.net/ for more information on tools and resources for implementing both and thinking in your personal and professional lives.
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Wendy mentions "Sand Talk" by Tyson Yunkaporta. His book has won many literary awards. Visit the website https://www.textpublishing.com.au/books/sand-talk to learn more.
Episode Links:YouTube Full episode: https://youtu.be/M9Xsg_RUP0M
YouTube Two-Minute Tip:
Enterprise Excellence Academy Web:
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Visit Wendy at https://bothandthinking.net
What's next?1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast, #129 Diversity in Leadership & Enterprise Excellence with CEO of Paralympics Australia Catherine Clark, https://www.enterpriseexcellenceacademy.com/podcast/episode/7a159cdb/129-catherine-clark-diversity-in-leadership-and-enterprise-excellence
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Check out the award-winning book "Sand Talk" https://www.textpublishing.com.au/books/sand-talk
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
20% off Why Care with Routledge: link belowhttps://www.routledge.com/rsc/images/crclanding/LinkedIn.jpg?utm_medium=email&utm_source=EmailStudio&utm_campaign=B054735_eh1_1au_1aj_t007_1al_4943808&utm_id=
Summary Keywordspsychological safety, diversity, people, organisation, book, individual, insight, thriving, key, excellence, great, recognise, work, feel, thought, respect, create, continuous improvement, lead
IntroductionWelcome to episode 175 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Chris Butterworth on the show with us today. Chris has kindly been on the show with us, discussing creating a culture of continuous improvement. Chris is the Author of 4+1, Essence of Excellence, Why Both and Enterprise and alignment and result. Chris is on the show today to discuss his new book, Why Care, written with co-authors Chris Warner and Caroline Greenly. Let’s get into the episode, Chris thanks for joining us.
Episode Links:YouTube Full episode:
YouTube Two-Minute Tip:
Enterprise Excellence Academy Web:
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Visit Chris at https://www.whycarebook.com/
What's next?1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast, #129 Diversity in Leadership & Enterprise Excellence with CEO of Paralympics Australia Catherine Clark, https://www.enterpriseexcellenceacademy.com/podcast/episode/7a159cdb/129-catherine-clark-diversity-in-leadership-and-enterprise-excellence
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Register for our new book - Leading Excellence https://www.leadingexcellencebook.com/
Summary Keywordspeople, work, agile, talking, company, thinking, conference, organisation, podcast, started, understand, human, online, excellence, Gantt charts, called, Brisbane, employees, ways.
IntroductionWelcome to Episode 174 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Edwin on the show with us today. Ed is the founder of the LAST conference, which is focused on connecting people and sharing excellence on lean agile systems thinking. Ed is the first person I've seen who's pulled this whole piece together; it's just truly amazing. Today, we're going to explore all aspects of LAST with Ed.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Register for our new book. https://www.leadingexcellencebook.com/
Episode Links
YouTube Full episode:
YouTube Two-Minute Tip:
Enterprise Excellence Academy Web:
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Visit Ed Wong at the website https://www.lastconference.com/
What's next?1. Listen to the Nummi story that Ed Wong mentioned he listens to several times a year: https://www.thisamericanlife.org/561/nummi-2015
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Join our next community meeting https://www.enterpriseexcellenceacademy.com/community.
-
Register for our new book, Leading Excellence https://www.leadingexcellencebook.com/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
FREE Download - Employee Journey MapLinks: https://www.enterpriseexcellenceacademy.com/employee-experience-journey-map
Summary Keywords
organisation, teams, people, product, design, learning, employee, build, agility, based, business, shaped, skills, centred, agile, experience, programme, thinking, called, work.
IntroductionWelcome to episode 173 of the Enterprise Excellence Podcast. It is such a pleasure to have Natal Dank back on the show with us today. Natal was on the Podcast with us previously, back on episode 122, discussing her award-winning book Agile HR. Natal is a leader in the field of leading and improving organisational Agility culturally. Today, we will discuss her upcoming book Agile L&D: The New Organisational Playbook.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube Full Episode https://youtu.be/ayJhLQdjD-4
Youtube Two-Minute Tip: https://youtu.be/UPIwa1TXgCA
Enterprise Excellence Academy web: https://www.enterpriseexcellenceacademy.com/podcast/episode/7a263d84/173-agile-landd-the-new-organisational-playbook-with-natal-dank
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Visit Natal on LinkedIn - she always responds and is up for a chat. Join her HR community at PXO culture: https://www.pxoculture.com/
What's next?1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
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Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
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Listen to Natal's previous podcast, #122 Natal Dank Agile HR – Deliver value in a changing world of work, https://www.enterpriseexcellenceacademy.com/podcast/episode/78e92649/122-natal-dank-agile-hr-deliver-value-in-a-changing-world-of-work.
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Book that Brad recommends: Both/And Thinking by Wendy Smith and Marianne Lewis. Shortened link: https://www.amazon.com.au/Both-Thinking-Embracing-Creative-Tensions/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
FREE Downloads: "The Wyseway" and "The Founders Story" by Julie Perkins.https://www.enterpriseexcellenceacademy.com/downloads
IntroductionWelcome to episode 178 of the Enterprise Excellence Podcast. It is a pleasure to have Julie Perkins on the show today. Julie is the founder of Wyseminds, an organisation focused on supporting women entrepreneurs in developing stronger businesses that are growing and delivering joy their way. Previously, Julie was a country director for Specsavers, leading the company from the early days to its dramatic growth that we know today. Julie is on the show with us today to discuss the power of a well-defined purpose, its impact on your KPIs, and her work through Wyseminds with female entrepreneurs.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadsLinks: https://www.enterpriseexcellenceacademy.com/downloads
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsBody, health, stress, day, impact, people, leader, sleep, stress response, eating, carbs, diet, function, drinking, brain, coffee, exercise, affect.
IntroductionWelcome to episode 171 of the Enterprise Excellence Podcast. It is a pleasure to have Georgie Lane on the show with us today. Georgie's purpose is to help leaders regain their energy, and confidence and lead to better outcomes. Georgie is a specialist in all things health and wellbeing for leaders. Georgie holds degrees in management and health science. We are together today to discuss the importance of leadership health in leading excellence. Let’s get into the episode Georgie thanks for joining us.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE Download: Georgie's Two-Week Health Challenge!Links: https://www.enterpriseexcellenceacademy.com/downloads#health
Episode Links:
Youtube
Full episode: https://youtu.be/1JV-9WeM0d4
Two-Minute Tip: https://youtu.be/NfxaahMab6o
Enterprise Excellence Academy
web:
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au. Visit Georgie Lane on her website: https://www.pranahealth.com.au
What's next?1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
- Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
Listen to another podcast, #70, How to Create an Agile Organisation using Scrum @ Scale, with Jeff Sutherland, Part 1. https://www.enterpriseexcellenceacademy.com/podcast/episode/4db26ab9/70-how-to-create-an-agile-organisation-using-scrum-scale-with-jeff-sutherland-part-1
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download the Employee Empathy Map that Cheryl has kindly offered to our listeners. Login here: https://www.enterpriseexcellenceacademy.com/downloads
Summary Keywordshabits, leaders, teams, people, coaching, realise, problem, practice, organisation, drills, book, leadership, clear, focus, excellence, lead, grow, work, learn.
IntroductionWelcome to episode 170 of the Enterprise Excellence Podcast. It is such a pleasure to have Ms Cheryl Jekiel back on the show with us today. Cheryl has been on the show previously in episodes 103 and 5. Cheryl is the founder of the Lean Leadership Centre, working with visionary organisations to create strong people strategies and systems to achieve their business vision. Today we will be discussing Cheryl's latest book Let Go to Lead, Six Habits for a Happier, more Independent Team with Less Stress and More Time for Yourself the Leader. Let’s get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:Full episode: https://youtu.be/xuQCfBrkJ4s
Two-Minute Tip:: https://youtu.be/xEOWZcvtroE
Enterprise Excellence Academy
web: https://www.enterpriseexcellenceacademy.com/podcast/episode/7e229a42/170-let-go-to-lead-with-author-cheryl-jekiel
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au. Visit Cheryl's website: https://leanleadershipcenter.com
What's next?
1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
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Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast, with Cheryl, 103, or 5
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Buy "Let Go To Lead" https://www.amazon.com/Let-Go-Lead-Independent-Yourself/dp/1957048964/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=&sr=
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Look at the book that Cheryl mentioned: The Coaching Habit by Michael Bungay Stanier https://www.mbs.works/coaching-habit-book/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsOrganisation, work, Lawry, people, leaders, guess, teams, behaviour, understanding, leadership, aligned, influence, talk, create, culture, measure, values, drives, excellence, drivers.
IntroductionWelcome to episode 169 of the Enterprise Excellence Podcast. It is a pleasure to have Mr Lawry Scandar on the show with us today. This is one of the best shows I've ever recorded on how to lead excellence and achieve great results. Lawry is drawing from his career at Incitec and working with many other organisations. We speak about how to gain knowledge to lead out and take your organisation to a new level. We will explore leadership values, how to create self-led autonomous teams, shift your culture, and truly take your organisation to another level.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadsLinks: https://www.enterpriseexcellenceacademy.com/downloads
Episode Links:
Youtube
Full episode:
Two-Minute Tip:
Enterprise Excellence Academy
web:
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Visit Lawry at his website: https://lawryscandar.com/What's next?1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast, #70, How to Create an Agile Organisation using Scrum @ Scale, with Jeff Sutherland, Part 1. https://www.enterpriseexcellenceacademy.com/podcast/episode/4db26ab9/70-how-to-create-an-agile-organisation-using-scrum-scale-with-jeff-sutherland-part-1
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordsagile, lean, tip, customer, modular, dev-ops, amazon, agile mindset, product, scrum, framework, TPS, architecture, world, teams, extreme programming, Gemba, modularity, tech companies.
IntroductionWelcome to episode 168 of the Enterprise Excellence Podcast. It is such a pleasure to have Catherine Chabiron and Fabrice Bernhard on the show with us today. Catherine is a board member of the French Lean Institute. Catherine is the former Director of IS Governance at Faurecia, a major French industrial group. Catherine is passionate about helping organisations overcome barriers to establishing hands-on, customer-centric, value-driven prioritisation and employee engagement. Today, We are discussing their new book Learning to Scale at Theodo Group.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube
Full episode: https://youtu.be/aTPy77RYO4g
Two-Minute Tip:
Enterprise Excellence Academy
web:
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Catherine linkedin.com/in/catherine-chabiron-43ba6b16 and Fabrice linkedin.com/in/fabricebernhard are available on LinkedIn.
What's next?1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast, #70, How to Create an Agile Organisation using Scrum @ Scale, with Jeff Sutherland, Part 1. https://www.enterpriseexcellenceacademy.com/podcast/episode/4db26ab9/70-how-to-create-an-agile-organisation-using-scrum-scale-with-jeff-sutherland-part-1
-
Look up Catherine's new book, Learning to Scale at theODO Group: https://www.amazon.com/Learning-Scale-Theodo-Group-resilient/dp/2958357023
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
FREE Download - The Agile OverviewLinks: https://www.enterpriseexcellenceacademy.com/downloads
Summary Keywordswork, organisation, leader, people, failure, knowledge gaps, systems, culture, change, idea, agile, fail, experiment, company, leadership, big, experimentation, knowledge, behaviour, transformation.
IntroductionWelcome to episode 167 of the Enterprise Excellence Podcast. It is a pleasure to have Mr Kostas Kefalakis on the show today. Kostas was on the show with us previously, back on episode 26. Kostas is a transformation leader, working with many major companies on Excellence transformations over the last 20 years. He is currently a Chief Transformation Officer at Roche Pharmaceutical. Today, we will discuss rapidly transforming culture towards enterprise excellence.
Episode Links:
Youtube Full episode: https://youtu.be/PHxs9-xZacw
Two-Minute Tip: https://youtu.be/PdhvbmXyzKM
Enterprise Excellence Academy Web: https://www.enterpriseexcellenceacademy.com/podcast/episode/7d3db9db/167-why-agile-can-and-must-transform-your-business-right-now-with-kostas-kefalakis
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Kostas is active on LinkedIn - https://www.linkedin.com/in/kefalakis/
What's next?1. Download the new resources https://www.enterpriseexcellenceacademy.com/downloads
- Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
a. Listen to another podcast, #26, Tailoring your change journey approach with a fun approach with Kostas Kefalakis. https://www.enterpriseexcellenceacademy.com/podcast/episode/4b30381e/26-tailoring-your-change-journey-approach-with-a-fun-approach-with-kostas-kefalakis
b. Watch on YouTube - https://youtu.be/4lIYtCkHyAM?si=jwA4AWoN1nsnfb8W
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Look up the book that Kostas mentioned: Influencer, The New Science of Leading Change. https://www.amazon.com.au/INFLUENCER-SCIENCE-LEADING-CHANGE-Paperback/dp/0071808868
-
Leadership Assessments - Leadership Circle Profile https://leadershipcircle.com/en-au/leadership-assessment-tools/leadership-circle-profile/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Frank has kindly given us three articles that you can download: Links: https://www.enterpriseexcellenceacademy.com/downloads
Summary Keywordsemployees, culture, create, approach, leadership, workforce, engagement, corporate, jobs, world, Ireland, organisations, part, book, Australia, talking, excellence, lean, tested.
IntroductionWelcome to Episode 166 of the Enterprise Excellence podcast. It is such a pleasure to have Mr. Frank Devine on the show with us today. Frank is a culture change and engagement specialist and author of the recent book "Rapid Mass Engagement, Driving Continuous Improvement through Employee Culture Creation. Frank has trained senior leaders and internal change champions in organisations such as Johnson and Johnson, Rolls Royce, Coca-Cola, Boston Scientific and many more...
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadFrank has kindly given us three articles that you can go to the Enterprise Excellence podcast website to access resources and download. The first one is how organisations get employee engagement wrong. The second one is how to build an employee work culture. And the third one, why do we expect so little from leadership development?
Links: https://www.enterpriseexcellenceacademy.com/downloads
Episode Links:Full episode: https://youtu.be/J4CRycqhhk0
Two-Minute Tip: https://youtu.be/eQaoLlaMsOU
Enterprise Excellence Academy
web: https://www.enterpriseexcellenceacademy.com/podcast/episode/79705f30/166-rapid-mass-engagement-with-the-author-mr-frank-devine
Contacts Brad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Frank can be contacted on his website: https://www.acceleratedimprovement.co.uk/. His phone number is 0044780137460693.
What's next?1. Download the new resources3 articles from Frank about improving employee culture: https://www.enterpriseexcellenceacademy.com/downloads
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Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast, episode 157, on culture change through leadership behaviours with Mr Rob Telford of BHP.
a. listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/7d09ee51/157-how-to-achieve-cultural-change-through-leadership-behaviour-with-mr-rob-telford-of-bhp
b. Watch on Youtube - https://youtu.be/SLnEapIeTds
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
We wish you all a very happy Merry Christmas filled with love and joy and, if you are in Queensland, a shot of cooler weather! Even our pool is too hot to cool off!
The LEADr resource is available on our website:
https://www.enterpriseexcellenceacademy.com/downloads
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
You can get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.
Summary Keywordsleaders, healthcare, organisation, lean, continuous improvement, called, podcast, learn, create, patient, mistake, behaviour, year, opportunity, work, culture, people, mark, problem, approach
IntroductionWelcome to Episode 164 of the Enterprise Excellence Podcast. I am so pleased to have Mr Mark Graban joining us for this episode. Mark helps others learn how to improve to sustain their performance. He is the author of "Lean Hospitals", "Healthcare Kaizen" and most recently "Measures of Success". Mark hosts several podcasts, including "Lean Blog Interviews" and "My Favorite Mistake".
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube
Full episode: https://youtu.be/i7O9VjNr4Zw
Two-Minute Tip:
Enterprise Excellence Academy
web:
Contacts
Mark’s Profile
LinkedIn: linkedin.com/in/mgraban
Websites: markgraban.com/ (Company Website)·
leanblog.org/ (Blog)
Email: mark@markgraban.com
Twitter: MarkGraban
Brad's Profile
Connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
What's next?1. Research PDSA a little further with Mark, https://youtu.be/GVuGqOCQeVo?si=jKsorrOCUN3Gt2I8
-
Have a look at the new public course we are offering in Feb 2024: training
-
Get a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download the Baptist Management System, which is the backbone of how Baptist drives change, at our website: https://www.enterpriseexcellenceacademy.com/downloads.
Summary KeywordsExcellence, Baptist, principles, management system, patient, flow, called, relationship, process, batching, organisation, enterprise, twi, great, 1000s, conversations, big, podcast.
IntroductionWelcome to episode 163 of the Enterprise Excellence Podcast. We've got Skip Steward back on the show today with Part 2 of our show. It's such an amazing show talking about excellence in health, and this is such an important topic right now, moving in the the years ahead.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube, Full episode: https://youtu.be/IHZoDhBk3hU
Two-Minute Tip: https://youtu.be/g4wyFCko4U8?si=g96dR4VsCGpJ1s-W
Enterprise Excellence Academy: https://www.enterpriseexcellenceacademy.com/podcast/episode/772d515b/163-excellence-in-health-baptist-memorial-health-care-usa-with-mr-skip-steward-part-2
Contacts
Skip’s Profile
linkedin.com/in/skipsteward
https://www.baptistonline.org/physician-resources/connecting-the-dots-podcast
Brad's Profile
Connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
What's next?1. Download the Baptist Management System, which is the backbone of how Baptist drives change, at our website: https://www.enterpriseexcellenceacademy.com/downloads.
- Listen to another podcast, episode 20, on excellence in healthcare with Mark Graban.
a. listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/495f52ee/20-how-to-achieve-excellence-in-healthcare-with-mark-graban
b. Watch on Youtube - https://youtu.be/ZxHHR4OAqlg?si=7-vscAiqmt-kutQ6
-
Look at the interviews with Edgar Schein and Skip at their Baptist Management System on YouTube. www.youtube.com/@BaptistManagementSystem
-
Delve into Relationship Mapping.
-
The Advice Trap book
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download the Baptist Management System, which is the backbone of how Baptist drives change, at our website: https://www.enterpriseexcellenceacademy.com/downloads.
Summary Keywordsbaptist, management system, system, principles, socio-technical system, work, threes, improvement, strategic, healthcare, excellence, Shingo, twi, baptists, process, create, organisation.
IntroductionWelcome to episode 162 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Skip Steward on the show with us today. Skip is the Vice President and Chief Improvement Officer of Baptist Memorial Health Care in the USA. He co-authors the book "Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata" (link below) with Patrick Graup and Brad Parsons. He's also one of the hosts of the "Connecting the Dots" podcast, along with two physician leaders from Baptist. This is part 1 of a conversation with Skip.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube
Full episode:
Two-Minute Tip:
Enterprise Excellence Academy
web:
Contacts
Skip’s Profile
linkedin.com/in/skipsteward
https://www.baptistonline.org/physician-resources/connecting-the-dots-podcast
Brad's Profile
Connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
What's next?1. Download the Baptist Management System, which is the backbone of how Baptist drives change, at our website: https://www.enterpriseexcellenceacademy.com/downloads.
- Listen to another podcast, episode 20, on excellence in healthcare with Mark Graban.
a. listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/495f52ee/20-how-to-achieve-excellence-in-healthcare-with-mark-graban
b. Watch on Youtube - https://youtu.be/ZxHHR4OAqlg?si=7-vscAiqmt-kutQ6
-
Take a look at Skip's book, Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata
-
Skip mentioned the Shingo institute.
-
Skip also mentioned the book by Pascal Dennis, "
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Check out the EduScrum website:https://eduscrum.org/free-welcome-tea-sessions/
Summary keywordsstudents, work, teachers, learn, scrum, teams, companies, school, classroom, chemistry, agile, willie, class, retrospective, organisations, create, freedom, teach, give, process
IntroductionWelcome to Episode 161 of the Enterprise Excellence Podcast. I am so pleased to have with us on this episode Willy Wijnands, a teacher of over 44 years, founder of eduScrum. Willy is passionate about building trust, freedom, teamwork, engagement, and personal development in the classroom. Willy has focused his career on developing the classrooms of the future for our generations to come. Through his work with eduScrum, Willy has defined a way to bring the best practices of Agile that so many of our largest organisations have used to create high-achieving, innovative cultures to the classroom.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:YouTube Full episode: https://youtu.be/qMPB_9lyIXU
Enterprise Excellence Academy:
https://www.enterpriseexcellenceacademy.com/podcast/episode/7ceb2bf0/161-agile-in-education-creating-self-lead-learning-teams-in-schools-with-willy-wijnands
ContactsBrad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.
Email: willywijnands@gmail.com
Linked In Profile: linkedin.com/in/willy-wijnands-41077254
Websites:
https://www.eduscrum.nl
http://aikido-kinomichi.nl
What's next?Join our next community! https://www.enterpriseexcellenceacademy.com/community
Listen to our most popular episode with Dr Jeff Sutherland, Episode 6.
· YouTube Full Episode: https://youtu.be/yUhVUXnugxE?si=6BGaCwwFczyySXP_
· Two-Minute Tip: https://youtu.be/z7fAhzXfdCc?si=p6CZA-JQQRwYbP4f
· Enterprise Excellence Academy: https://www.enterpriseexcellenceacademy.com/podcast/episode/4b42f880/6-the-amazing-story-of-jeff-sutherland-agile-and-scrum
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download the Lean Structure diagram Pernille provided to help at our Enterprise Excellence Resource Centre. https://www.enterpriseexcellenceacademy.com/downloads
Summary keywordsScandinavia, culture, companies, team, work, talk, people, learn, great, create, organisations, guess, psychological safety, understand, interesting, trust, happening, suddenly, fail, structure
IntroductionWelcome to episode 160 of the Enterprise Excellence Podcast. It is a pleasure to have Pernille Berg Larsen on the show with us today. Pernille is an expert in Implementing Business Improvement from a global perspective, working heavily in Europe and Australia. Today, we will discuss learnings from Scandinavian organisation deployments of Enterprise Excellence. Let’s get into the episode. Pernille, thanks for joining us.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:Youtube Full episode: https://youtu.be/9VXcZpmteoc
Two-Minute Tip: https://youtu.be/XZlEAIZlx1U
Enterprise Excellence Academy: https://www.enterpriseexcellenceacademy.com/podcast/episode/7d45c5ed/160-discover-how-scandinavian-company-deploy-excellence-with-pernille-berg-larsen
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Pernille: w: Linkedin: (22) Pernille Berg Larsen | LinkedIn
PL LEAN: www.pl-lean.com
What's next?Join our next community! https://www.enterpriseexcellenceacademy.com/community
Listen to another similar podcast episode with Willy Wijnands, who teaches Agile in Schools.
a. Listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/4b784da6/13-how-to-deploy-agile-in-education-and-create-self-lead-student-teams-with-willy-wijnands
b. Watch on YouTube - https://youtu.be/USMwbPJgzZw?si=BdQiKG_5dOcqHz6v
Download the resource that Pernille provided: The Lean Structure Diagram.
https://www.enterpriseexcellenceacademy.com/downloads
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsCulture, learn, organisation, leaders, principles, Travis, excellence, continuous improvement, system, synthetic, process, champion, great, people, journey, discovered, problems, love, brad, learning.
IntroductionWelcome to episode 159 of the Enterprise Excellence Podcast. It is a pleasure to have Mr Travis Russell on the show with us today. Travis is the Global Director of Talent and Leadership Development at Champion X. Travis previously was the Production manager at US Synthetic, a Shingo Prize-winning organisation. Today, we will explore Travis’s approach to achieving Enterprise Excellence within organisations and share his insights. Let’s get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Email Travis: travis.russell@championx.com
What's next?Join our next community! https://www.enterpriseexcellenceacademy.com/community.
Listen to another similar podcast episode: #60, How to Create a System of Willing and Able Problem Solvers with Mike Hoseus.
a. Listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/4e44c0b2/60-how-to-create-a-system-of-willing-and-able-problem-solvers-with-mike-hoseus
b. Watch on YouTube - https://youtu.be/QXmau6vvVdM?si=4ljn1Ueri7tUAb5-
Check out Lean Time-Saving Quick Tips with Norm and Paul Akers: https://youtube.com/playlist?list=PLROkf9gKrj_7lrO3kDOdXzbuWx0O5oN3Z&si=Gkp0aN54qumdyGyB.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download our Leading from the front template below: https://enterpriseexcellenceacademy.com/downloads#lead
Summary Keywordsleaders, people, mate, part, team, years, work, place, talk, person, good, productivity, shadow, learn, lead, 1000s, safety.
Introduction Welcome to episode 157 of the Enterprise Excellence Podcast. It is a pleasure to have Mr. Rob Telford on the show with us today. I came across the work Rob did culturally within BHP on one of my BHP Operating Systems Assessments of their Yandi site. I was amazed to find a site that lived many behaviours that were not even visually shown on walls or documented; they were just part of the language for the site. I saw work areas with the most amazing cleanliness and orderliness without markings or visual 5S-style structures. I met people passionate about safety, having each other's backs and looking out for their mates without being through extensive training and coaching programs. Rob led out the original vision and plan for safety and productivity at BHP, which became what is now known as the BHP Operating Systems. I am so excited about this conversation with Rob today as he played a large part, including others, in achieving what I saw and was amazed by.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube Full episode: https://youtu.be/SLnEapIeTds
Enterprise Excellence Academy https://www.enterpriseexcellenceacademy.com/podcast/episode/7d09ee51/157-how-to-achieve-cultural-change-through-leadership-behaviour-with-mr-rob-telford-of-bhp
Contacts
Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Rob Telford - LinkedIn - https://www.linkedin.com/in/rob-telford-0672521a9?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3Bqt6chDT0RAWiFipBXFks1A%3D%3D
What's next?
Join our next community! https://www.enterpriseexcellenceacademy.com/community
Listen to another podcast episode with Joe Krebs on Agile Kata.
a) listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/7ef0eeef/117-joe-krebs-agile-kata
b) Watch on YouTube - https://youtu.be/CgW3S_sb530?si=tKuBXfLlHq-1WWO5.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download our Cultural & Strategic Process: https://enterpriseexcellenceacademy.com/downloads#strategy-culture-process
Summary KeywordsFailure modes, work, interesting, leaders, people, understand, lean, Australia, change, book, crazy, line, talk, frontline, create, kaizen, sensei, engineer, behaviour.
IntroductionWelcome to Episode 156 of the Enterprise Excellence Podcast. I'm so pleased to have Mr. Michael Balle on the show with us today. Michael is the author of many lean books, the latest being "Raise the Bar: Zero to 1 Billion: Combining Lean and Digital for People-Centric, Sustainable Growth". We talk today on a really cool topic: how there are so many different takes on lean, and everyone's done it in different ways. We talk through different approaches and what Michael sees as success. Let's get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:Youtube Full episode: https://youtu.be/p7cPZts3U5U
Enterprise Excellence Academy: https://www.enterpriseexcellenceacademy.com/podcast/episode/7ab4f1ea/156-how-to-deploy-lean-projects-and-more-with-author-michael-balle
Contacts Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
https://www.amazon.com/Raise-Bar-Combining-People-Centric-Sustainable/dp/2958357007
What's next?Join our next community! https://www.enterpriseexcellenceacademy.com/community
Listen to another podcast episode on the Lean Management System with author David Mann, Part 1.
a) listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/4a839623/52-how-to-sustain-and-support-excellence-journeys-the-lean-management-system-with-david-mann-part-1
b) Watch on YouTube - https://youtu.be/omOFdn2R5eM?si=MqZ2hJBwaCp5aXPE
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download our lean & green how to guide at https://enterpriseexcellenceacademy.com/downloads#lean-green-how-to
Summary Keywordsbusiness, UK, creating, building, values, culture, talking, organisation, company, work, book, big, continuous improvement, passion, pandemic, achieved, good, people.
IntroductionWelcome to episode 155 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Andy Wood on the show with us today. Andy is the CEO of Admans, a UK manufacturer of premium beers renowned for the quality of its products and the culture of continuous improvement for economic, social and environmental gains the organisation has achieved. Andy is a believer in business being a force for good, responsible capitalism. Andy is passionate about building brands and developing a progressive organisational culture. Let’s get into the episode Andy thanks for joining us.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube Full episode: https://youtu.be/xBBx2-E8d5Y
Two-Minute Tip:
Enterprise Excellence Academy
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Andy Woods: email andy.wood@adnams.co.uk,
What's next?* Join our next community! https://www.enterpriseexcellenceacademy.com/community * Listen to another podcast episode with Ken Webster on Achieving Environmental Excellence through the Circular Economy. * listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/499c7325/28-achieving-environmental-excellence-through-the-circular-economy-with-ken-webster * Watch on YouTube - https://youtu.be/l7vAZS_yvlc?si=auTc3KzOnH6kpiZC
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Have a look at the Danaher Business principles here: https://www.danaher.com/coc/en/introduction/our-shared-purpose-and-core-values.html
Summary Keywordscompany, principles, lean, Jake Brake, change, measures, talk, work, people, answer, good, business, customer, systems, DBS, board, CEO, Toyota production system, Kaizen.
IntroductionWelcome to episode 154 of the Enterprise Excellence Podcast. It is an absolute pleasure to have Mr. Mark Deluzio on the show with us today. Mark is a pioneer and legend of Lean, renowned for his work in forming the Danaher Business System. Mark is the author of the books, "Turn Waste into Wealth" and, recently "Flatlined, Why Lean Transformations Fail and What to Do About It". Mark now supports CEOs and senior leaders from many of our largest enterprises worldwide to transform their organisations. It is amazing to have Mark on the show to discuss Danaher's amazing journey, the part senior leaders play, and how they can successfully transform their organisations towards Enterprise Excellence. Let’s get into the episode. Mark, thanks for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube
Full episode: https://youtu.be/eszBQbW9ot4?si=3-b3Qnxymo9ZqGi6
Two-Minute Tip: https://youtu.be/S9BthucVP0o
Enterprise Excellence Academy
https://www.enterpriseexcellenceacademy.com/podcast/episode/79f60952/154-how-senior-leaders-can-transform-their-organisation-with-the-pioneer-of-lean-mark-deluzio
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Mark Deluzio is contactable on his Podcast Lean911.com and his website https://leanhorizons.com.
What's next?
Join our next community! https://www.enterpriseexcellenceacademy.com/community
Listen to another podcast episode on leadership behaviours with Habit Change with Dr Mark Williams.
a) listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/7b28f0cf/153-habit-change-and-how-to-form-ideal-organisational-behaviours-with-dr-mark-williams
b) Watch on Youtube - https://youtu.be/lMsE7iJE5c0?si=TZjuJqKHeq15yJIC.
Have a look at the Danaher Business principles here: https://www.danaher.com/coc/en/introduction/our-shared-purpose-and-core-values.html
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download our Key Behaviour Review Form to help review, monitor and improve key behaviours. https://enterpriseexcellenceacademy.com/downloads#keybehaviours
Summary Keywordspeople, organisation, behaviour, habit, change, cue, mistakes, values, talking, leaders, alter, agile, system, work, important, constantly, board, company.
IntroductionWelcome to Episode 154 of the Enterprise Excellence podcast. As promised, we have Dr. Mark Williams back on the show today to continue the conversation we started in Episode 149. It's such a pleasure to have Mark back on. We're talking about a very important topic of habit and how to alter habit to move towards enterprise excellence and create better outcomes.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube Full episode: https://youtu.be/lMsE7iJE5c0
Two-Minute Tip: https://youtu.be/J3pJQmyyMHk
Enterprise Excellence Academy
web:
ContactsBrad: Connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Mark is contactable on his website https://www.drmarkwilliams.com
What's next?1. Download the new resource: the ideal behaviours template: https://enterpriseexcellenceacademy.com/downloads#keybehaviours
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast, episode 124, The Story Habit with Jamie Dixon
a. On our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/7a6e4bb5/124-the-story-habit-with-jamie-dixon
b. On Youtube - https://youtu.be/AFGtU01BJkQ
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
You can get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.
Summary KeywordsMistakes, psychological safety, Toyota, people, lean, book, leaders, podcast, organisation, culture, Yoshino, favourite, learned, writing, speak, punish, behaviour, practising, Tim Clark.
IntroductionWelcome to episode 152~~??~~ of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Mark Graban back on the show with us today. Mark was with us, initially with us, way back in episode 20. Mark is the host of a number of leading podcasts in Lean and Continuous Improvement, Lean Blog Interviews, My Favourite Mistake, Lean Whiskey (with Jamie Flinchbaugh) and more. He is the author of many books, including Lean Hospitals, Practicing Lean, Measures of Success, and his latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube
Full episode: https://youtu.be/Fid_GAsNXww
Two-Minute Tip: https://youtu.be/ZX_k_54nBQM
Enterprise Excellence Academy
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Mark is contactable via his website: https://www.mistakesbook.com/chapter/
What next?1. Join our members page to access free resources: https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Have a look at the Agile-certified training that we offer.
https://www.enterpriseexcellenceacademy.com/training -
Get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download our editable persona and empathy map templates to understand your customers. https://www.enterpriseexcellenceacademy.com/downloads
Summary KeywordsAgile, users, team, people, product, design, outcome, good, customer, organisation, learn, metrics, research, scrum master, centred, product owner, build, talk.
IntroductionWelcome to episode 151 of the Enterprise Excellence Podcast. It is a pleasure to have Mr Joe Montalbano and Brad Lehman on the show with us today. Joe and Brad have an extensive background in Agile across various industries. They are the authors of the next book Human Centred Agile – A unified approach for better outcomes. This is an important topic for organisations looking to achieve excellent outcomes with Agile. Often with Agile, we can become too focused on the system and lose focus on the human factors it was designed to foster and create.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube Full episode: https://youtu.be/tKuGABFo3n0
Two-Minute Tip:
Enterprise Excellence Academy
web:
Contacts Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Joe and Brad are both available via email and welcome a chat!
Joe@humancentredagile.com
Brad@humancentredagile.com
What's next?1. Download the new resources: the editable empathy and persona map templates: https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast episode on human-centred Agile with Natal Dank.
-
listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/78e92649/122-natal-dank-agile-hr-deliver-value-in-a-changing-world-of-work
- Watch on Youtube - https://youtu.be/uT8rAKs9Kys
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download our Lean and Green How to Guide at https://www.enterpriseexcellenceacademy.com/downloads
IntroductionHi all, I have a good friend of mine, Kylie Winson, on the show talking about an essential topic to my heart, creating Lean and Green cultures within organisations. Cultures where people are continuously improving and innovating every day for themselves, their customers and the planet. If you are interested in learning more on this topic, we have put an Agile Lean and Green how-to guide up on the Enterprise Excellence Podcast website under downloads. Let’s get into the episode.
Welcome to episode 150 of the Enterprise Excellence Podcast. It is such a pleasure to have Kylie Winson on the show with us today. Kylie is the sustainability manager at the WInson Group, an organisation that has been running an Enterprise Excellence and Environmental Improvement Journey for a number of years. We are going to explore practically how an organisation can enhance its culture of environmental improvement and achieve additional win-win outcomes simultaneously.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube
Full episode:
Two-Minute Tip:
Enterprise Excellence Academy web
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Kylie Winson is contactable on LinkedIn, and is always keen to chat.https://www.linkedin.com/in/kylie-winson-a3a243253?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3B75iRAoYDT7ec1aOf6KM%2Fow%3D%3D
What's next?1. Download the Lean and Green How To Guide here: https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast, episode 11, on creating happiness for yourself, others and the planet with Keivan Zokaei
-
listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/4c646a96/11-how-to-develop-happiness-for-yourself-others-and-the-planet-with-keivan-zokaei
- Watch on Youtube - https://youtu.be/E4DKWo7gDjY
Thanks again for your time and knowledge, Kylie. Thanks for helping us create a better future.
SA Partners
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Free Book Giveaway: enter the draw to win a copy of Mark Williams' new book, "Connected Species". https://www.enterpriseexcellencepodcast.com/markwilliams
Summary Keywordspeople, brain, work, group, organisation, talk, feel, day, behaviour, face, change, thinking, decisions, productivity, big, areas, iq test, diversity, personality
IntroductionHi, all. We have a fantastic episode with Dr Mark Williams exploring the Neuroscience side of organisations, remote and office base work, diversity, teams and office layout for the future to achieve excellent cultural outcomes and productivity. To help our listeners learn more on this topic, Em and I will give away a free copy of Marks's new book, "Connected Species". To enter the draw, go to enterpriseexccelencepodcast.com/markwilliams.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Free Book Giveaway - Mark's book "Connected Species"Enter at https://www.enterpriseexcellencepodcast.com/markwilliams
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Mark Williams is contactable on his website: https://www.drmarkwilliams.com/
Youtube: Full episode: https://youtu.be/QFq-Yd8sQno
What's next?1. Free Book Giveaway: enter the draw to win a copy of Mark Williams' new book, "Connected Species". https://www.enterpriseexcellencepodcast.com/markwilliams 2. Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community. 3. Listen to another People Centred podcast episode: 103 Cheryl Jekiel – New Dimensions in Optimising Organisation Performance through People. 4. Check out the book at retailers linked on Mark's website: https://rethinkingthebrain.com/books/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Giveaway! The first ten people who contact us will receive a copy of Richard's new book, " Deep Excellence". Register by contacting us on our website, and mention you'd like a book! https://www.enterpriseexcellenceacademy.com/contact
Summary Keywords
people, business, senior leaders, journey, work, excellence, talk, assessment, measure, engage, enterprise, great, change, happen, assessment methodology, navigate, energy, culture, behaviour.
Introduction
Welcome to episode 148 of the Enterprise Excellence Podcast. Having Mr Richard Young on the show with us today is a pleasure. Richard is the Managing Director of SA Partners Asia Pacific. He is an expert on Enterprise Excellence, having worked with many of our leading organisations in this field, such as Mars, BHP and many more. Today we will explore how to navigate improving your culture sustainably towards Enterprise Excellence practically.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Youtube
Full episode: https://youtu.be/Cm-uejyH4DI
Two-Minute Tip: https://youtu.be/63IdO8YNvvg
Enterprise Excellence Academy
web:
Contacts
Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Richard Young is contactable via the web at www.sapartners.com, email at richard.young@sapartners.com or call him at 0466 745 018.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download 6 steps in defining a meaningful team vision and aspirational measures. https://www.enterpriseexcellenceacademy.com/downloads.
Summary Keywordsmoonshot, organisation, goal, continuous improvement, focus, iteration, strategy, achieve, company, iterate, improvement, drive, track, improver, fit, lean, sprint, big.
IntroductionWelcome to episode 147 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Calvin Williams on the show with us today. Calvin is the author of FIT, the Simple Science of Achieving Strategic Goals. Calvin hosts the Impruver Podcast, which captures the stories of the Pioneers of Lean, TPM and Continuous Improvement. I am looking forward to today's conversation on Achieving Strategic Goals. Calvin, thank you for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadA meaningful team vision and measures are crucial starting points for any team. Download our six steps to help you develop a team vision and goal.
Episode Links:
Youtube
Full episode:
Two-Minute Tip:
Enterprise Excellence Academy
web:
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Calvin Williams:
· is contactable on LinkedIn.
· And his website is https://impruver.com.
What's next?
-
Download the new resource: the meaningful team vision and aspiration measures poster https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Have a look at Calvin's website: https://impruver.com.
SA Partners
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download the new CPR Ci and Quality Thinking resource here.https://www.enterpriseexcellenceacademy.com/downloads.
Summary Keywordspeople, quality, organisation, improve, customer, lead, standards, outcome, understanding, role, signet, process, important, journey, understand, product, excellence, learning, delivering.
IntroductionHi all, today I have on the show with us someone I have known for a long time, first working together as Signet at the start of their Excellence Journey focus on quality. Matt Landers is now an Integrated Quality and Continuous Improvement Manager at Boeing. Today we discuss the importance of quality in an Excellence journey. We also discuss how culture changes towards quality can be done well. To help with this, we have loaded up the Enterprise Excellence Podcast website under resources on the CPR Quality and CI thinking process that can help improve quality in a team or organisation.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Free DownloadWe have loaded the CPR Ci and Quality Thinking resource to the Enterprise Excellence Podcast website under resources. This process is brilliant in empowering teams and improving quality culture.
Episode Links:
Youtube
Full episode: https://youtu.be/0LvKOWuDDmw
Two-Minute Tip:
Enterprise Excellence Academy
web:
Conclusion/Key TakeawaysThere were two key takeaways for me from this episode.
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Involve people in a quality journey.
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Lead quality from the top.
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Matthew Landers is contactable on LinkedIn.
What's next?Download the new resource: https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast episode on engaging the frontline with continuous improvement with Jim Glover.
a) Listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/4c1a52f8/39-how-to-engage-and-support-the-front-line-in-continuous-improvement-with-jim-glover.
b) Watch on Youtube - https://youtu.be/9Gzg_6ujfFE
SA Partners
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
CTA Download our new process mapping walk template
https://www.enterpriseexcellenceacademy.com/downloads
Summary Keywordsprocess, software, product, technology, organisations, company, ai, people, departments, understand, type, platform, management, code, gains, customers, productivity, typically, information.
IntroductionWelcome to episode 145 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Jon Darbyshire on the show with us today. Jon is the CEO & Co-Founder of SmartSuite, a no-code workflow and data management platform. Jon’s experience at Earnest Young EY and working with dozens of Fortune 100 companies helps him enhance the productivity of people and teams by aligning their work around common goals. Jon is passionate about revolutionising the way businesses operate and creating software that enhances productivity.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube
Full episode: https://youtu.be/Zfi0inUFA1Y
Two-Minute Tip:
Enterprise Excellence Academy
web:
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Jon Darbyshire is contactable on LinkedIn. https://www.linkedin.com/in/jondarbyshire?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3Bmd%2BndISAQ06zbyJDRYeY0Q%3D%3D
Jon's website is https://www.smartsuite.com
What's next?1. Download our new resource: Process mapping walk template: https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast episode on technology with Yves Morieux.
a) listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/787d4218/134-enhancing-productivity-and-agility-with-technology-and-leadership-with-yves-morieux
b) Watch on Youtube - https://youtu.be/BDtLrJUfec4
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordssponsor, people, project, coaching, change, simplicity, clarity, excellence, communication, interesting, success, commitment, Simon Sinek, simple, charter, deliver, behaviour, solution, language.
IntroductionWelcome to episode 144 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Morgan Jones back on the show with us today. Morgan is the author of many award-winning Enterprise Excellence Books – 4+1, Why Bother, Transform Behaviours, Transform Results and Mastering Facilitation. Morgan is a Shingo lead assessor and examiner, a Shingo trainer and has worked with many of our leading organisations, assisting in their transformations towards Enterprise Excellence.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE Downloads
1. Defining Meaningful Vision and Aspirational Measures as a Team[1].pdf
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iQIL-S-07 COACH Situational - Crucial Conversation Framework [38].png
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iQIL-S-06 GROWS Coaching for Performance[13].pdf
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Dr Morgan Jones is contactable on LinkedIn.
What's next?1. Download the new resource: the ideal behaviours template: https://www.enterpriseexcellenceacademy.com/downloads
-
Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
-
Listen to another podcast episode on leadership behaviours with Dave Stachowiak.
a) listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/4a51bda0/30-how-to-change-leadership-behaviour-one-step-at-a-time-with-dave-stachowiak
b) Watch on Youtube -https://www.youtube.com/watch?v=qEAj7zlOPf0&list=PLon8f_YYl8Vxu3I8ejdY2k6HcrMyhuXh2&index=37
SA Partners
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download a new resource - the ideal behaviour exploration template. https://www.enterpriseexcellenceacademy.com/downloads
Keywords
behaviour, leaders, organisation, lead, impact, mindset, culture, frontline, call, psychology, people, learn, process, attitude, logical, result, excellence, outcome.
Introduction
Welcome to episode 142 of the Enterprise Excellence Podcast. It is a pleasure to have Mr Alex Teoh on the show today. Alex is a global expert in Enterprise Excellence. He has worked with and helped many of our most prominent organisations, including Pfizer, Abbot, Bosch, and many more. Alex is a Shingo Training and Assessor. He has recently been working on the Psychology of Continuous Improvement, which we will explore today. Let’s get into the episode; Alex, thanks for joining us.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Contacts
Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Alex Teoh is contactable on LinkedIn and via his website: https://www.keysenseconsulting.com.
What's next?
1.Download the new resource: the ideal behaviours template: https://www.enterpriseexcellenceacademy.com/downloads
2.Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community.
3.Listen to another podcast episode on leadership behaviours with Dave Stachowiak.
a)listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/4a51bda0/30-how-to-change-leadership-behaviour-one-step-at-a-time-with-dave-stachowiak
b)Watch on Youtube -https://www.youtube.com/watch?v=qEAj7zlOPf0&list=PLon8f_YYl8Vxu3I8ejdY2k6HcrMyhuXh2&index=37
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
If this show triggers your interest, download a visual infographic on the LEAD Gemba Walk process we put together inspired by Bob and others https://www.enterpriseexcellencepodcast/downloads.
Summary Keywords
People, safety, lean, continuous improvement, Gemba, behaviours, leaders, work, walks, leadership, focus, engage, kindness, enterprise, culture, excellence, kaizen events, observable, safer.
Introduction
Hi everyone, today I have a guest on that I have personally seen in action training and coaching. I have also seen the results that his Lean Safety Gemba approach achieves. Over 10X improvement in safety, 5X productivity gains and much more. The message in this show is very simple, which is part of its beauty. "Lead Safety Gemba" is one of the best books and learning events I have encountered. If this show triggers your interest, you can download a visual infographic on the LEAD Gemba Walk process we put together inspired by Bob and others at the Enterprise Excellence Podcast.com website; you will find it in the resources section.
Welcome to episode 141 of the Enterprise Excellence Podcast. It is a pleasure to have Mr Robert Hafey back on the show with us today. Robert is the award-winning author of Lean Safety and Lean Safety Gemba Walks. Robert is an international speaker and consultant on Safety and Enterprise Excellence. This is a very important topic; keeping everyone safe at work and improving the workplace to sustain the enterprise are so important.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:
Youtube
Full episode:
Two-Minute Tip:
Enterprise Excellence Academy
web:
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Bob: https://roberthafey.com
Send an email to rbhafey@gmail.com
What's next?1. Download a visual infographic on the LEAD Gemba Walk process we put together inspired by Bob and others https://enterpriseexcellencepodcast/downloads.
- Join our community beginning in April 2022. https://www.enterpriseexcellenceacademy.com/community.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Join Pascal's workshop here: https://www.leansystems.org/grtd/index.html and learn how to optimise your current business and create your future.
Summary KeywordsWorld, innovation, board, people, lean, blockers, business, digital, big, c suite, call, senior leaders, playbacks, good, mentioned, minutes, organisation, support.
IntroductionWelcome to episode 140 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Pascal Dennis back on the show with us today. Pascal is the author of many award-winning books – Andy and Me, Getting the Right Things Done, The Remedy, Lean Production Simplified and Harnessing Digital Disruption. Today we will explore Getting the Right Things Done in a Digital World. This is such an important topic, now more than ever. Empowering, focusing and enabling the adaption of your whole organisation is so important.
Pascal's recent book Harnessing Digital Disruption brings in the worlds of Technology and Agile. Pascal is running workshops to help you learn how to optimise your business and create your future. To get involved in these workshops, go to leansystems.org/GRTD/index.html
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Pascal is contactable on LinkedIn.
What's next?1. Join our membership page to access the great resources we and our guests have made available. 2. Join our Enterprise Excellence community at www.enterpriseexcellenceacademy.com/community. 3. Join Pascal's workshops: https://www.leansystems.org/grtd/index.html.
SA Partners
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download the visual infographic work instruction on creating a high-quality visual management system https://www.enterpriseexcellencepodcast.com/downloads.
Summary Keywordspeople, DSS, frontline, business, scoreboard, red, golden thread, organisation, visual, absolutely, culture, driver, opportunity, impact, sketch, score, place, performance, management.
IntroductionWelcome to episode 139 of the Enterprise Excellence Podcast. It is a pleasure to have Mr Simon Flack on the show with us today. Simon is an expert in Visual Management. I have gained much value from Simon over the years myself. He is a Senior Consultant with dss+ and was formally the Queensland Chapter President of the AME. He has worked in many industries, helping organisations improve and create a better future.
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Simon: is contactable on LinkedIn. https://www.linkedin.com/in/flacksimon/
What's next?1. Join our membership page to download the Creating a High-Quality Visual Management System Infographic. 2. Join our next community meeting. www.enterpriseexcellenceacademy.com. 3. Visit the DSS website https://www.consultdss.com/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Please read! Special call out! Contact us to get involved with Michael Bremer's new book and test some of the practical elements - email me, contact us on our website, or message me on LinkedIn. I'll send you the details, and we can collaborate together. More details are below.
Summary Keywordspeople, work, book, organisation, AME, talking, learning, thought, purpose, improvement, understand, Australia, run, questions, leader standard work, leadership, leader, called, excellence.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Collaborate with Michael on his new book.There is an opportunity for you, our listener, to collaborate with Michael and me to explore the chapters of his new book and test some of the practical elements. This will help us all to learn and play a part in this new book. To get involved, go to our website https://www.enterpriseexcellenceacademy.com/contact and register your interest. You can also simply reach out to me on LinkedIn.
Michael is proposing this:
· Two hourly Zoom meetings every fortnight for eight weeks (4 meetings in total)
· Each meeting would cover one of the four foundational behaviours for being a highly effective leader in today's world.
· Your commitment is to experiment with the foundation tools & techniques and give Michael feedback to refine his book.
· Reach out to either Brad or contact with Michael at https://michaelbremer.net or on Linkedin :)
Episode Links:Youtube: Full episode: https://youtu.be/IdsvqE1i0nQ
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Michael Bremer is contactable on LinkedIn or his email, michaelbremer@mac.com.
What's next?1. Contact us to get involved with Michael Bremer's new book and test some of the practical elements - email me, contact us on our website, or message me on LinkedIn. I'll send you the details. 2. Join our next community meeting in June 2022. www.enterpriseexcellenceacademy.com. 3. Have a look at Michael's first book. https://www.amazon.com.au/How-Do-Gemba-Walk-Coaching-ebook/dp/B00KKPSQS8 4. And the podcast we recorded together - https://www.youtube.com/watch?v=HHmr5lHfoM8
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Visit our website htts://www.enterpriseexcellencepodcast.com/downloads to view free resources provided by us, and our Podcast guests.
Summary Keywordspeople, organisations, customers, bit, NBN, excellence, culture, purpose, understand, Northstar, government, enterprise, talk, important, profit, behaviours, gap, processes, define, consultants.
IntroductionWelcome to episode 137 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Indi Ray on the show with us today. Indi is the Managing Director of Vedas Advisory, an organisation focused on supporting organisations in a journey towards Enterprise Excellence. Indi has supported organisations such as the NBN, Guide Dogs Australia and also commercial organisations such as Woolworths, Qantas and Vodafone. Today, Indi is discussing achieving excellence within Government and Not for Profit Organisations.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links:YoutubeFull episode: https://youtu.be/nMp2SXfwgwATwo-Minute Tip: https://youtu.be/8fsmOtnB_-4Enterprise Excellence Academyweb: https://www.enterpriseexcellenceacademy.com/podcast/episode/7b57b639/137-indi-ray-achieving-excellence-in-government-and-social-organisationContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Indi Ray: is contactable on LinkedIn. https://www.linkedin.com/in/indiray/
What's next?1. Join our membership page to download an Enterprise System Analysis Form that will enable you to think about the complex system of your organisation and start to plan an Excellence Journey that truly connects North to South and East to West. https://www.enterpriseexcellenceacademy.com/downloads. 2. Join our next community meeting. https://www.enterpriseexcellenceacademy.com/community. 3. Have a look at the Agile-certified training that we offer. https://www.enterpriseexcellenceacademy.com/book-online
SA Partners
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Download Hugh's resource on Job Breakdown here: https://www.enterpriseexcellencepodcast.com/downloads
(details below in notes)
Summary Keywordssafety, people, lean, leaders, walks, Gemba, behaviours, excellence, continuous improvement, engage, leadership, safer, work, culture, enterprise, business, kindness, employees, focus.
IntroductionWelcome to episode 136 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Hugh Alley back on the show with us today. Hugh is the award-winning author of Becoming a Supervisor and the TWI Memory Jogger. Hugh is an expert on people development and coaching. Today we will explore Toyota Kata Coaching and his new book, The TWI Memory Jogger.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadGo to enterpriseexcellencepodcast.com/downloads to get Hugh’s Job Breakdown for how to assign work. When you and your supervisors do this right, it immediately impacts productivity and error rates, and it’s easy to do – with or without your organisation’s support.
Episode Links:
Youtube Full episode: https://youtu.be/Vmp5yyZrZUQ
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Hugh Alley: is contactable on LinkedIn. His email is hughralley@gmail.com.
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Enter our giveaway and join us for FREE :) https://www.enterpriseexcellenceacademy.com/giveaway. Download the LEAD resource here: https://www.enterpriseexcellenceacademy.com/downloads.
Summary Keywordssafety, organisations, people, create, centres, physical, outcomes, psychological safety, culture, risks, lead, improve, excellence, leadership, big, MCI, guess, workforce, psychological.
IntroductionWelcome to episode 135 of the Enterprise Excellence Podcast. It is a pleasure to have Mr Anthony Gibbs on the show with us today. Anthony is the CEO of Sentis, one of the world's leading organisations, helping enterprises improve their physical and psychological safety culture. Anthony believes in unleashing the potential of people to make change for the positive. Sentis use brain tools, psychology and neuroscience to enhance and celebrate what it means to humans, being healthy, cared for and safe. Today we will explore the latest thinking in Physical and Psychological Safety.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadDownload our Lead from the Front Gemba Framework, available at https://www.enterpriseexcellenceacademy.com/downloads. This framework will help you to consider physical and psychological safety in your workplace. We hope that all workplaces have a presence of safety, not just the absence of harm.
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Anthony Gibbs: is contactable on LinkedIn. Thier webiste is https://sentis.com.au/
https://www.linkedin.com/in/anthony-gibbs?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3B2n1cfUcbTnOM%2BBmT1JIDvw%3D%3D
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community beginning in April 2022. www.enterpriseexcellenceacademy.com. 3. Check out the video that Anthony mentioned by Paul O'Neill: https://youtu.be/tC2ucDs_XJY.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Enter our Giveaway here: https://www.enterpriseexcellenceacademy.com/giveaway.
Summary Keywordspeople, productivity, organisation, complexity, problems, work, complicated, improve, frameworks, talking, performance, culture, agile, excellence, crisis, important, behaviours, company, leadership team.
IntroductionWelcome to Episode 134 of the Enterprise Excellence Podcast. It is an honour to have a person on the show with us today who played a part in altering my trajectory in life for the better. Yves Morieux is the Managing Director of Boston Consulting. He is the author of the book "Six Simple Rules: How to Manage Complexity without Getting Complicated". Yves has also delivered another amazing TED talk titled, "As work gets more complex, six rules to simplify".
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Over this Agile month, we are going to bring you some of the most impressive podcast guests on the topic of Agile.
This is timely given our launch of the Enterprise Excellence Academy’s ongoing series of Agile Events focused on helping organisations deploy Agile to the whole enterprise in any industry and in any role.
Brad is delivering at least one highly practical capability-building event every quarter. Our first focus is the Agile High-Performance Teams registration, which offers a combined Scrum Master Product Owner accreditation, certified by Jeff’s company, the Agile Education Program.
We are excited to be able to offer our listeners a free place each and every April & May to join us, either in the event of your choice or to join our community for one year. We really want to help create a better future for people, profit and the planet.
To register for either or both of these offers, go to our website, https://www.enterpriseexcellenceacademy.com and click on the "giveaway" button in our header. You can read a little about our community and the training that we offer there. We'll look forward to e-meeting you :)
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Yves’s Linkedin Profile: linkedin.com/in/yves-morieux-395969 and email: morieux.yves@bcg.com.
What's Next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our next community meeting in May 2022 with Pascal Dennis. www.enterpriseexcellenceacademy.com. 3. Check out another chat on Technology for Better: John Broadbent - Industry 4.0 using and integrating technology to do more with less, Part 1.
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Enter our Giveaway here: https://www.enterpriseexcellenceacademy.com/giveaway
Summary Keywordspeople, leadership, organisation, world, john, create, vision, opportunities, management, leading, helping, change, important, terms, study, business, system, problem, achieve, running.
IntroductionWelcome to episode 133 of the Enterprise Excellence Podcast. It is a pleasure to have Dr John Kotter on the show today. John needs little introduction. We have all gained so much from his work in change management, business Agility and Leadership over his Career. John is a Harvard Business School Professor, he has written many best-selling books such as Leading Change, a sense of urgency and My iceberg is melting. Today we will be honing in on his work in the books XLR8 and, most recently, Change. These two books are so relevant to all we are facing. They provide insights into developing business Agility, Change for the better and making it stick.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
For the month of April, we are celebrating all things Agile.
Over this Agile month, we are going to bring you some of the most impressive podcast guests on the topic of Agile.
This is timely given our launch of the Enterprise Excellence Academy’s ongoing series of Agile Events focused on helping organisations deploy Agile to the whole enterprise in any industry and in any role.
Brad is delivering at least one highly practical capability-building event every quarter. Our first focus is the Agile High-Performance Teams registration, which offers a combined Scrum Master Product Owner accreditation, certified by Jeff’s company, the Agile Education Program.
We are excited to be able to offer our listeners a free place each and every April & May to join us, either in the event of your choice or to join our community for one year. We really want to help create a better future for people, profit and the planet.
To register for either or both of these offers, go to our website, https://www.enterpriseexcellenceacademy.com/giveaway
Or click on the "giveaway" button in our header. You can read a little about our community and the training that we offer there. Enter quickly to ensure you are in the next draw, and we'll look forward to e-meeting you :)
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Win a place on training or in our community every June & December! https://www.enterpriseexcellenceacademy.com/giveaway
Why do some companies soar after the COVID disruption, and many more go bankrupt? That is what we want to chat about today!
Summary Keywords
Organisation, product owner, scrum, companies, agile, Toyota, programme, s curve, people, enterprise, world, scale, big, create, stock price, real, started, prioritisation, cycle production.
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Check out our Agile High-Performance Teams events: https://www.enterpriseexcellenceacademy.com/service-page/agile-high-performance-teams-brisbane?category=9d4a90b0-1539-4a15-ad88-fbba706f3188&referral=service_list_widget
Summary KeywordsScrum, people, basics, scale, training, team, agile, flying, discipline, degree black belt, train, marching, leadership, north Vietnam, quicken loans, company, organisation, martial arts, hari.
IntroductionJeff Sutherland needs no introduction in my eyes! Jeff is one of the creators of Scrum and a co-writer of the Agile manifesto. Jeff, throughout his career, has been a leading thinker, author, trainer and coach on culture and performance. Jeff has helped many of the largest organisations in our world implement Agile and Scrum to enable them to innovate and scale rapidly. Today we chatted about creating high-performance teams and the behaviours associated with them.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Enter our draw to win a place to join us for free! https://www.enterpriseexcellenceacademy.com/lead-collection
Welcome to the Enterprise Excellence Podcast, where our purpose is to help create a better future. Learn from our world's experts how to improve your organisation sustainably. Learn how to achieve and sustain an excellence journey for yourself, others and the planet. I am your host Emily Jeavons coming to you from Brisbane, Australia.
We are proudly brought to you in association with SA Partners, a world-leading business transformation consultancy. SA Partners is a truly purposeful company focused on helping organisations achieve sustainable improvement for themselves, others and the planet.
For the next four weeks, we are celebrating all things Agile.
Over this Agile month, we are going to bring you some of the most impressive podcast guests on the topic of Agile.
This is timely given our launch of the Enterprise Excellence Academy’s ongoing series of Agile Events focused on helping organisations deploy Agile to the whole enterprise in any industry and in any role.
We are delivering at least one highly practical capability-building event every quarter. Our first focus is the Agile High-Performance Teams registration, which offers a combined Scrum Master Product Owner accreditation, certified by Jeff’s company, the Agile Education Program.
We are super excited to be able to offer our listeners a chance to join us for free. At the end of the mid and end of the calendar year, so June and December, we will draw out a name from those of you who enter, and offer for you to join us, either in the event of your choice or to join our Enterprise Excellence community for one year. We really want to help create a better future for you.
To enter, go to our website and click on the "giveaway" button in our header. You can read a little about our community and the training that we offer there. Enter quickly to ensure you are in the next draw, and we'll look forward to e-meeting you :)
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Join our Enterprise Excellence Community - the first month is FREE, and you can cancel at any time :)
Summary Keywordspeople, diversity, Paralympics, New Zealand, views, Australia, athlete, leaders, leadership, culture, work, belonging, world, conversation, wheelchair, living, play.
IntroductionWelcome to episode 129 of the Enterprise Excellence Podcast. Having Catherine Clark on the Show with us today is a pleasure. Catherine is the CEO of Paralympics Australia. Catherine has held many senior roles in prominent sporting organisations. She is focused on creating performance cultures that drive improvement towards excellence. Catherine is also a speaker on the importance of Diversity and Excellence within organisations. Let’s get into the episode. Catherine, thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Contacts Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Linkedin: Catherine Clark
What's next?1. Join our Enterprise Excellence Community. 2. Check out Paralympics Australia and become part of the mob: https://www.paralympic.org.au/aussquad/ 3. Download our Persona Map and Employee Journey Map and have a look at our other resources. https://www.enterpriseexcellenceacademy.com/downloads
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Join our Enterprise Excellence Community - the first month is FREE, and you can cancel at any time :) And download the Agile Lean & Green Ebook to create a culture of improvement focused on people, profit and the planet.
Summary KeywordsBusiness, people, economy, works, circular, trust, organisation, solutions, culture, circularity, big, outcomes, products, soft plastics, environmental, piece, point, benefits, team.
IntroductionWelcome to Episode 128 of the Enterprise Excellence Podcast. It is a pleasure to have Ryan Swenson and Yas Grigaliunas on the show with us today. Yas is the founder and chief evangelist, and Ryan the CEO of Circonomy, an organisation that makes circularity the new normal while creating opportunities for people of all abilities. Circonomy is the evolution of the World’s Biggest Garage sale, founded by Yas in 2013 as a concept of circularity. Yas believes that if you think you can, you will; if you think you can’t, you won’t. I have never met anyone so passionate about helping people and the planet. Ryan believes that the transition to a net zero carbon circular future requires visionary thinking, the ability to mobilise complex stakeholder groups, and a strategic mindset to articular the associated financial, environmental and social benefits, the win-wins.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Yas is also available on LinkedIn, as is Ryan LinkedIn.
What's next?
-
Download our Agile Lean and Green eBook: https://www.enterpriseexcellenceacademy.com/green
-
Join our community https://www.enterpriseexcellenceacademy.com/community
-
Check out Circonomy: https://circonomy.com.au/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Bob's book Office Shock is Available now at https://www.bkconnection.com/books/title/Office-Shock If you're in the US, you can use the code OFFSHOCK for 30% off eBook and Print. You can also join the Office Shock Council at https://www.iftf.org/vantage-partnership/iftf-vantage-foresight-councils/
Summary KeywordsOrganisations, future, people, office, futurists, agile, Silicon Valley, question, book, outcomes, create, purpose, world, belonging, thinking, agility, spectrum, climate, humans.
IntroductionWelcome to episode 127 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Bob Johansen on the show with us today. Bob is a sociologist focused on helping top leadership in shape-shifting organisations for the future. Bob is a distinguished fellow with the institute for the future in Silicon Valley. For more than 30 years, Bob has helped organisations around the world prepare for and shape the future. Bob is the author and co-author of 13 books. His latest book, Office Shock is focused on the future of the office, which the recent pandemic has accelerated.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.Contacts
Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Bob: is contactable at: https://www.iftf.org/projects/officeshock
What's next?
1.Listen to another expert on Global Productivity Trends with Yves Morieux in Episode 104 https://www.youtube.com/watch?v=BDtLrJUfec4&t=5s.
2.Buy Office Shock: https://www.bkconnection.com/books/title/Office-Shock.
3.Join our Enterprise Excellence Community. https://www.enterpriseexcellenceacademy/community.
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Go to https://enterpriseexcellenceacademy.com/template to download a free Agile Event Large Scale Plan Template to plan your next event. Also, you can take the Precision Selling Quiz for FREE here: https://precisionselling.scoreapp.com/
Summary Keywordspeople, organisation, capability, learning, engage, ignite, curiosity, business, studied, experience, event, training, mindset, create, adults, behaviour, leadership, build.
IntroductionWelcome to episode 126 of the Enterprise Excellence Podcast. It is a pleasure to have Mr Alex Selwood on the show with us today to discuss a topic many of us spend much money on, but the results could be better. Alex is a Mining Engineer turned people, capability creator. He is the Co-Founder of Expression for Growth, an organisation that for over 20 years has been pushing the boundaries on developing adult learning and capability. I have learnt so much from Alex that, in turn, this has helped me genuinely deliver results for many more.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Alex Selwood: is contactable on LinkedIn. https://www.linkedin.com/in/alexselwood/
Expression for Growth - https://expressionforgrowth.com
Precision Selling Quiz - https://precisionselling.scoreapp.com/
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordsvision, picture, people, visual, drawing, organization, ras, data, business, bit, words, model, powerful, talking, call, create, important, discussion, piece, future.
Introduction Welcome to episode 125 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr David Stannard on the show with us today. David often referred to as the Vision Guy is an author and public speaker on Vision and Enterprise Excellence. Today we will be discussing the power of Vision in leading and achieving an Excellence Journey. Let’s get into the episode David thanks for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Episode Links on YouTube
Full episode: https://youtu.be/hUJv5TpF0sw
Two-Minute Tip: https://youtu.be/XvtSv2zK6lE
ContactsBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
David is contactable on:
LinkedIn: https://www.linkedin.com/company/the-vision-guy/
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary keywordspeople, relate, challenge, stories, story, jamie, resolve, village, experiences, storytelling, motivations, pointing, forest, leaders, china, helping, habit, customer, minds, step
IntroductionWelcome to episode 124 of the Entperprise Excellence Podcast. It is such a pleasure to have Mr Jamie Dixon on the show with us today. Jamie is a global expert and author on storytelling. He is the author of the gook The Story Habit – How leaders Shape stories that drive action. This is such an important topic that can helps so many.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Free DownloadJamie has kindly provided a free guide that listeners can download to learn more about the Story Habit. Go to https://freeguide.thestoryhabit.com to download the guide.
Episode Links:Full episode: https://youtu.be/AFGtU01BJkQ
Two-Minute Tip: https://youtu.be/VF5LKYuuddo
ConnectBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Jamie is alson on LinkedIn and you can find his book online at Amazon, or at https://www.shapingpaths.com.
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary keywordspeople, organisation, leadership, management system, behaviours, centric, lean, define, coaching, helping, capability, excellence, important, leader, tools, grow, aspect, lead, companies
IntroductionWelcome to episode 123 of the Entperprise Excellence Podcast. It is such a pleasure to have Lis Weis on the show with us today. Lisa is a people centric, Lean/Continuous Improvement expert. Lisa supported the development of the US national lean initiative. Lisa is the Lean Program Director for Delaware MEP. She is the lead for curriculum development for the Association of Manufacturing Excellence. Lisa is hear today to discuss People Centric Leadership and it’s part in achieving Enterprise Excellence. Let’s get into the episode Lisa thanks for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
LinksBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Lisa: is contactable on LinkedIn or reach out to the Association of Manufacturing Excellence.
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordsagile, HR, people, teams, book, australia, business, organisation, big, world, lean, hear, bit, agility, build, agile coaches, learn, talent.
IntroductionWelcome to episode 122 of the Entperprise Excellence Podcast. It is such a pleasure to have Natal Dank on the show with us today. Natal is recognised as a pioneer in Agile HR and business Agility. Author of the award winning book Agile HR and head of the HR Trend Institute. Gaining, Retaining and Growing employees is so important in todays world. Today we will explore Natals book together with Riina Hellstrom Agile HR.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
LinksBrad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Natal: is contactable on LinkedIn.
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our next community meeting - Feb 2023. www.enterpriseexcellenceacademy.com. 3. Have a look at the Agile certified training that we offer. 4. Check out Natal's websites: 1. pxoculture.com/ (Company) 2. hrtrendinstitute.com/ (Company)
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordsmarketing, people, project, team, approach, agile, journey, creating, excellence, customer, project management, trello, helping, achieving, organization, visual, sales, career, working.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute TipBrad: Hey Suze, What would be your enterprise excellence Two Minute Tip to other marketers listening to this podcast? What advice would you give them in a short, sharp elevator pitch type approach?
Suzie: I mentioned it before, but definitely the investing in a really good digital collaborative workspace tool. So I know a lot of marketing teams out there already sitting on different platforms like Trello, or Asana, there's a bunch of different ones. Wrike is another one. I think if you don't have something like that, that would be my recommendation. It's like a real game changer to get all of your work visual so that your whole team can collaborate and the gains that you're able to get in terms of, you know, speed and execution of campaigns and projects. Ensuring that approvals happen when they need to. Ensuring you've got teams focused on the right priorities around your business. So it's well worth investigating for your own team.
Brad: Yeah, using technology for good. That's a great outcome.
Suzie: And it's all like pretty inexpensive, too. So I'll say maybe there's a perception sometimes it's going to cost lots of money. The first two years we were on Trello, we used the free version. So it was only a couple years ago that we started paying, and it's peanuts compared to other investments that you'll make in marketing. So yeah, it doesn't have to be expensive. It can be really simple.
Brad: Yeah, that's awesome.
Episode Links:Youtube Full episode: https://youtu.be/upXIXiUstoI
Youtube Two-Minute Tip: https://youtu.be/VEX-kUpohm4
Enterprise Excellence Academy web: https://www.enterpriseexcellenceacademy.com/podcast/episode/7d8041d9/121-suzie-young-leading-excellence-in-marketing
Contacts:Brad: LinkedIn here or call him on 0402 448 445 or email bjeavons@iqi.com.au.
Suzie: is contactable on LinkedIn.
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our next community meeting - Feb 2023. www.enterpriseexcellenceacademy.com. 3. Have a look at the PMBOC and Agile certified training that we offer.
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordspeople, year, technology, training, learn, planning, simplicity, company, book, behaviour, excellence, episode helping, apply, spoke, knowledge, simple, talking, working, organisation
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Links Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
What next?1. Join our membership page to access free planning resources.
-
Join our Enterprise Excellence online community.
-
Have a look at a few episodes we mentioned:
a. #98 How to optimise Operations using the TPM System of Work, with Willmott, Quirke & Brunskill.
b. #119 Mr Chet Richards – Learn and Adapt through the Ooda Loop
c. #112, John Kotter – Change, Agility and Making it Stick
d. #105 Rick Sather – Excellence In Supply Chains. Part 1
e. #104 Yves Morieux – Global Productivity Trends, and how leaders can/must alter them for a better future.
f. #87 Dirk Crouse – Hoshin Kanri the C Suite & Culture, Part 1
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Introduction
Welcome to episode 119 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Chet Richards on the show with us today. Chet Richards is the author of "Certain to Win: The Strategy of John Boyd Applied to Business" and "If we can keep it which focuses on national security". Chet is a specialist on OODA Loop and all that surrounds this approach that has achieved so much in our world. Let’s get into the episode Chet thanks for joining us.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadAchieving results and performance in business while reducing pressure and workload is where it is at. John Boyd, Chet Richards and others work has played a major part in helping people and organisations achieve this. The first step is to free up your time so you can then apply it to moving the organisation forward. To help you achieve this we have posted our Time Optimisation Program on the Enterprise Excellence Podcast website. This program provides a few quick easy steps you can take to free up time and focus on what is important now.
Quotes/ Two Minute Tip
Fail fast is a very good, very good mantra of Silicon Valley. If you're failing fast, you're actually learning something.
It's in the doing the OODA loop ends that act, it begins an object, observe, but it ends and act, if it doesn't get the get to act at some point, then it's all navel gazing, as we call it, he was not into navel gazing, the whole purpose of the Ooda is ACT.
Links
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
What next?1. Join our membership page to access free planning resources.
-
Join our Enterprise Excellence online community.
-
Have a look at Chet's books: https://www.goodreads.com/author/list/333030.Chet_Richards
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordsleaders, people, business, organization, mindset, learn, company, excellence, team, journey, June, leadership, helping, innovation, problems, grow, lead, Japan, external
IntroductionWelcome to episode 118 of the Entperprise Excellence Podcast. It is such a pleasure to have Julie Williams on the show with us today. Julie is the CEO of Ag Solutions, Julie has been learning and applying the Ohno approach to excellence for many years. Julie is passionate about helping more organisations learn of these practices and help industry grow. Let’s get into the episode Julie thanks for joining us.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community - we would love to see you online each month! www.enterpriseexcellenceacademy.com. 3. Listen to another cracker episode on leadership: https://www.enterpriseexcellenceacademy.com/podcast/episode/4b2cc354/51-excellence-in-sport-and-business-with-glen-panoho
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary KeywordsKata, Agile, organisation, teams, agile transformation, step, scrum, people, transformation, agility, building, leadership, goal, vision, tool, starting, experiment.
Introduction Welcome to episode 117 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Joe Krebs on the show with us today. Joe is the founder of INCREMENTOR, an agile consultancy specialized in agile transformations using Scrum, Kanban, Lean and eXtreme Programming. Today we are exploring with Joe Agile Kata, a topic linking two areas of Excellence that Joe is renowned for.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Links Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community! We would love to see you each month. www.enterpriseexcellenceacademy.com. 3. Have a look at Joe's white paper and video on Agile Kata: https://www.incrementor.com/agilekata
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordsbehaviors, people, book, frontline, morgan, organization, thinking, agile, beliefs, deliver, continuous improvement, challenge, focus, leaders, risk, kpis, customer experience, customer, drive, capability
Episode Links:
Youtube
Full episode:
Two-Minute Tip:
Enterprise Excellence Academy
web:
SA Partners
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Summary KeywordsOrganisation, disruption, ensuring, people, important, team, evaluating, diversity, business, embracing, practice, creating, share, continuous improvement, strategic plan, step, kata, ideas, goals, big picture.
IntroductionWelcome to episode 115 of the Entperprise Excellence Podcast. It is such a pleasure to have Deondra Wardelle back back on the show with us today. Deondra recorded an amazing episode with us back in season 1 episode 14. Deondra is passionate about developing a world of problem solvers, focusing on many of our most pressing challenges. Today we are exploring how to embrace disruption which is the theme for this years American Manufacturing Excellnece Conference which Deondra will be speaking on keynote panel. Let’s get into the episode Deondra thanks for joining us.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Links Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Deondra can be found on her website: www.deondrawardelle.com.
You can find blogs, videos and info on #RootCauseRacism, and all of their social links.
What's next?1. View our 2 min-tip connecting Kata, Agile & Theory of Constraints. 2. Join our Enterprise Excellence Community. www.enterpriseexcellenceacademy.com. 3. Visit Deondra's website: https://www.deondrawardelle.com 4. Listen to Deondra's first episode, #14 on using continuous improvement to tackle big issues.
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordspeople, systems, customers, company, tickets, knowledge, email, capturing, client, process, mechanism, business, technology, audit, information, day, project, helping, organisation.
Introduction Welcome to episode 114 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Nick Foy on the show with us today. Nick is the founder, CEO and Chief Evangelist of silver that is a process improvement and technology guru that is focused on helping everyone achieve results. Today we'll be discussing capturing knowledge across a whole organisation. Let's get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two-Minute TipNick, what would be your two-minute tip in this area of expertise we're talking about mate? Which I've loved because I've seen it so much throughout my career. But what would be your two-minute tip for listeners?
Ah, it really, its mechanisms. Think about everything in terms of mechanism. Is there a mechanism that's going to back this up? So again, be clear about, is there a process? Is there a tool? Is there adoption? And is there an audit? If you don't have any one of those four things, do not be surprised that something doesn't stick or doesn't work or doesn't happen.
Okay? And, you've got to identify that the lack of mechanism very quickly, you've got to arrest it very quickly. You've got to say, Hey, do we have a mechanism for this? Or are we just making ourselves feel better for a while? And if it's the latter, and that's what we all agree, Hey, we're just saying this 'cause it's gonna make us feel better. Hey? Great. Okay, we're all going to feel better for 10 minutes. That's fine, right? If that's exactly what we're doing.
But in business, that's not really what we're here for. So, you know, challenging each other, what's the mechanism to make sure this happens? Right? Just asking them that very simple question. Do we have a mechanism? Or is this going to make us feel better? And then it just makes people think, you know, you know, we don't have a mechanism? Okay. What's the process? Do we have a process? Okay? Yes, no? Okay. Do we have a tool? Is the tool working? Right?
Again, a tool doesn't have to be a system you've got to spend 1000s of dollars on, right? Just get a whiteboard, right? And a great whiteboard marker okay? Just start there, right? It doesn't have to be elaborate.
Do we have adoption of people? Did people know how to do it? Have they been trained on how to do it and have the tools and the access to do it? And do they want to do it? Right? Do you have adoption? And do you have an audit to make sure it stays in place? So really focusing on the mechanism, rather than just making yourself feel better?
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Nick Foy is contactable by email: nick@silverdaletech.com, or LinkedIn
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community:
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordspeople, company, manufacturing, book, factory, management, machines, students, written, plc, years, production, Japan, Germany, employee, university, standardize, visit, plcs.
IntroductionWelcome to episode 113 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Michel Baudin on the show with us today. Michel has been researching, practising, writing and consulting in the fields of Operational Excellence since the 1980s. He has helped organisations all over the world. Michael is a lecturer for UC Berkley, the University of Dayton, the Hong Kong Productivity Council and the University of Buckingham. He has written four books, Manufacturing Systems Analysis, Lean Assembly, Lean Logistics and Working with Machines. His new book together with Torbjorn Netland is Introduction to Manufacturing- An Industrial Engineering and Management Perspective.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two-Minute TipBrad: With "Introduction to Manufacturing", what would be your two-minute tip with that book and that area that you're writing about now?
Michel: It's a book that's intended for people who will be working in manufacturing as engineers or managers. And it's intended to help them for a long period of time. We try to stay away from what is currently fashionable and come up with something that is likely to be useful to them in the long run. A lot of people have expressed interest in this book who are not students. A lot of professors say I'd like to have a copy of this book.
That's wonderful. It's meant for students, but if it's useable by professionals or not students, that's wonderful too. Our target audience is students.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Michel’s LinkedIn: linkedin.com/in/michelbaudin
Website:michelbaudin.com (Blog)
Email:michel.baudin@takttimes.com
What's next?1. Join our membership page to access great resources. 2. Join our community. www.enterpriseexcellenceacademy.com. 3. Browse Michel's books: https://www.amazon.com.au/Michel-Baudin/e/B001HPAIL8%3Fref=dbs_a_mng_rwt_scns_share
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To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywordspeople, leadership, organisation, world, john, create, vision, opportunities, management, leading, helping, change, important, terms, study, business, system, problem, achieve, running.
Introduction
Welcome to episode 112 of the Enterprise Excellence Podcast. It is a pleasure to have Dr John Kotter on the show today. John needs little introduction. We have all gained so much from his work in change management, business Agility and Leadership over his Career. John is a Harvard Business School Professor, he has written many best-selling books such as Leading Change, a sense of urgency and My iceberg is melting. Today we will be honing in on his work in the books XLR8 and, most recently, Change. These two books are so relevant to all we are facing. They provide insights into developing business Agility, Change for the better and making it stick. Let’s get into the episode, John thanks for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute Tip 104:27min John, in your area of expertise in all you've done, what would be a rapid small two-minute tip that you'd give to leaders to say, look, start here, consider this with trying to really build more agility and start to actually make a transformation stick in that space?
Well, I think we've hit the point now. This is going to sound outrageously self-serving. So I'm just going to warn you in advance. We've got to the point now, where we have studied this enough that we can say things with some real confidence. And if you're serious about wanting to improve your capacity to lead, improve your capacity to produce not just good, but outstanding organisations, go out and look at the latest applied research. Read some of this stuff and try it. Don't just read it, try it. Use common sense. And I have found in our consulting, that we give out books, we give out articles and if they're given with the right oh tone, you know, you have to trust me on this, my friend. There's something in here you will find that will help you. It's amazing how people will find things, will try things that are new and will get better results. Don't assume this is all a bunch of "everybody's got a different opinion. And they're all equally valid". Nope. Don't assume this is such "soft stuff" that you can't say anything within confidence. No. We're understanding it better, you should understand it better. And you can really do something with it. Yeah.
Thanks again for your time and knowledge John, thanks for helping us create a better future. Bye for now.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community beginning in April 2022. www.enterpriseexcellenceacademy.com. 3. Have a look at all of John's books: https://www.kotterinc.com/bookshelf/ 4. Reach out to Kotter Inc:
To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.
Summary Keywords
People, organisation, Australia, learning, years, world, senior leaders, work, connect, Tasmania, opportunity, ideas, managers, process, happening, excellence, network, company, operators.
IntroductionWelcome to episode 111 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Victor Caune on the show with us today. Victor more than anyone has helped so many people and organisations in Australia connect, go, see and learn from each other. Victor is a connector, educator and motivator extraordinaire. He has developed two of Australia’s most successful Excellence networking organisations SIRF Round Tables and Best Practice Network. He is on the show with us today to share his approaches to connecting people and learning from each other to sustain and achieve Enterprise Excellence.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Youtube Links:Full episode: https://youtu.be/4BEJo2w_GVM
Two-Minute Tip - https://youtu.be/55hLjZ0h2J8
Two Minute TipBrad: Victor, what would be your two-minute tip mate for people in your area of expertise? This whole piece of connecting people networking, helping people go see and learn from each other?
Victor: Be bold. Be prepared to have a go. Get outside of your comfort zone. Go to a conference, go to an event, introduce yourself to people, find out what's going on. So that's probably my tip.
Brad: Yeah, nice.
Victor: There's always someone out there doing interesting things, believe it or not. There's never a dull moment in your day if you go and talk to people, even on your holidays, or through work. It doesn't matter.
There's always someone with a better approach or a better idea. But you've got to go and seek it. It just doesn't happen by itself. And nine times out of 10 people are really willing to talk and share about what they're doing. So that's what I find. Even someone like yourself, I think you're doing a fantastic job with all of us.
Brad: Thanks, Victor. Really appreciate it.
Victor: That's a serious comment.
Brad: Yeah, well, I've learned from the best mate.
Victor: I'm halfway through Jeff Sutherland's book on Agile and Scrum and thoroughly enjoying it. I enjoyed your presentation with him. He's a real practitioner and he's got the runs on the board. So again, it's a learning opportunity of just finding out what else is happening in the world.
Brad: Yeah, I like Jeff too Victor, because he's... You know, the stuff that he's done is insane. But he does not tell people to just take what he does and apply it. He says create your own way, you know, learn from it, and create your own playbook. And I respect that.
Victor: Well, that's what it is. Create your own playbook.
Links
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
What next?1. Join our membership page to access free planning resources.
-
Join our Enterprise Excellence online community.
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Have a look at the Agile certified training that we offer.
Summary Keywords people, kanban, organisation, build, team, company, culture, creating, tools, book, change, collaboration, work, communication, turner, mural, set, apologise
Introduction Welcome to episode 110 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Jim Benson on the Podcast with us today. Jim is an expert in effectiveness for individuals, teams and organisations. Jim is a Shingo Research prize winner for his book with co-author Toni Dimaria Personal Kanban. Today we are going to discuss his new book The Collaboration Equation. Let's get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
QuotesWhen your team gets together and you say what is the right environment that we need in order to actually act as a team? The second thing that you need is to understand how your work actually flows. And to take a good critical look at your team and ask your team, are we a team? Or are we a silo? 90% of the agile teams that I see are silos.
Can you make not just a kanban but make a room full of visualisations virtual or otherwise called an Obeya that have all of the information that your team needs in order to get their work done? What experiments are in flight? What work is in flight? What stuff are you teaming on with other teams? What learning has just happened? What learning is coming up?
So there are Obeya tools that are quite nice. Now that can work online. And a lot of my clients currently, that at the beginning of COVID, we're all co-located now can never be co-located again, either, because their people just said, Oh, my God, like I'm out of the office, and then they moved to another place entirely.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Jim’s LinkedIn Profile: linkedin.com/in/jimbenson
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
-
Listen to Enterprise Excellence Podcast 30, Dave Stachowiak, on How to Change Leadership Behaviour, One Step at a Time with Dave Stachowiak.
-
Join our membership page to access free planning resources.
-
Check out Jim's recommendation of software: https://www.iobeya.com
Summary Keywordsproject, buffer, project management, people, senior management, safety, Ferrari, understand, organizations, TOC, number, called, tasks, area, world, Australia, critical, individual, terms.
LinksLewis’ Profile: linkedin.com/in/lewis-trigger-5ab2371
Email: trigalon@netvision.net.il
Website: http://lewistrigger.com/CI2/
FREE!We are so lucky to have Lewis Trigger presenting live to the Enterprise Excellence Community in September 2022. If you are interested in attending please go to enterpriseexcellencecommunity.com/contact to reach out. Mention you heard about this event through the Podcast and we will get you a free pass. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.
Two Minute TipLewis:
The main message that I give out, when I talk about constraint innovation in any area, including, obviously, the critical chain, and project management, but also in all the other areas that we get involved in. Including the whole routine activities, scheduling issues, the whole host of them. It all comes back to the same takeaway or message that I give over.
And it comes out to one sentence. How can we basically do a lot more of the right stuff with what we've got? What does it mean, what we've got?
What we've got is the people in the organisation. Our most valuable asset to nearly every organisation, and it's not just a cliche, are the people. And it's amazing how at times, we don't recognize that because when we talk about retrenching people, you know, and you look at the equipment, and you look at the people and say, God forbid, I'll never sell the equipment, even though the equipment's going to stay idle for the next year right? That I'll never get rid of. I paid all that bloody money for the whole thing, right? Ah, but people, we can get rid of real quickly. You know, when you get rid of the people, the amount of investment, you've just thrown away, and then eventually, when things are getting really good, you have to bring someone else in, because the person you get rid of is never going to come back and work for you.
And so, so what I'm saying here is that the knowledge exists. When I go into even the most complicated project, like Olympic Dam. I mean I don't know, I don't know anything about underground mining, I don't know anything about open-cut mining, I don't know anything. I mean, I don't know. I mean, I'd go into one of those mines, I've never come out of the thing, right? That's for sure. I'd get lost in there. And then that's, that's the end of me.
I know nothing about it. And quite frankly, I do know a lot about management. But those people, they know two things. They'll understand the engineering technical side fantastically. But they've got really good intuition. They've got really good common sense. It's just a question of directing it and focusing it. It's as simple as that. And so, you know, once I'm able to those said, obviously, the tips that I gave when I talk about the KBIs and the senior management. But once you get that into that mindset of those people, they latch on to it. And they develop it.
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Summary Keywordsproject management, project, constraint, talking, world, companies, routine, work, murphy, people, areas, terms, developing, TOC, BHP, buffer, number, deal, Israel.
IntroductionWelcome to episode 107 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Lewis Trigger back on the show with us today. Lewis was previously on in Episode 31 sharing knowledge on the topic of Constraint Innovation. Lewis Trigger is an expert in Enterprise Excellence, helping organisations all over the world in virtually every industry. Today we will be exploring another key area of Lewis’s expertise – Project Management and the Critical Chain.
QuotesAnd that Olympic Dam is an amazing, it's an amazing, it's sort of project actually, it's what we call a mega project, which is made up of a whole bunch of different projects.
The credit really with the people, it's not with me, I help facilitate, I give them the tools, they come in or come up with a solution. But this case, I won't even give more credit because there are a number of change agents there who are already on the ball with where we're going.
And there has to be a clear distinction here between two worlds, or two environments that were involved in terms of management. One environment is an environment where we've got an ongoing, when I say, ongoing operations, where we've got orders coming in, we're supplying those orders. I mean, that's got challenges in itself. But it's basically an ongoing operations, which is cause obviously being tweaked the whole time, as you're going in there. But the world of projects is a very different environment, the world of projects, is a world where we're talking about when you've got something which is non-routine.
So how do people generally deal with uncertainty in projects, any, any experienced project manager will tell you, if he hasn't been trained in critical chain hasn't had the TOC training, they'll tell you Well, the way we deal with risk mitigation is we have to build safety buffers into the various tasks of the project. Now, that seems to make sense.
How is it and this done so much research on it, the best companies, less than 30% of these projects come in, on the trip precious triangle of scope, in terms of what the what you're meant to be delivering schedule,
LinksLewis’ Profile: linkedin.com/in/lewis-trigger-5ab2371
Email: trigalon@netvision.net.il
Website: http://lewistrigger.com/CI2/
FREE!We are so lucky to have Lewis Trigger presenting live to the Enterprise Excellence Community in September 2022. If you are interested in attending please go to enterpriseexcellencecommunity.com/contact to reach out. Mention you heard about this event through the Podcast and we will get you a free pass. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.
What Next?Check out Lewis Trigger's first podcast recording with us.
https://www.enterpriseexcellenceacademy.com/podcast/episode/4aa64913/31-theory-of-constraint-innovation-and-optimising-outcomes-with-lewis-trigger
SA Partners
Summary Keywords companies, supply chain, people, customers, create, suppliers, excellence, improvement, approach, business, stability, dynamics, thinking, design, system, big, world, RFS, organisation
Introduction Welcome to Episode 106 of the enterprise excellence podcast. This is a second part episode on supply chain excellence with Mr. Rick Sather. Today we'll explore collaboration within your organisation, and together as an extended value stream to create stability and continuous improvement within your supply chain.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute Tip My first tip I would talk about is you have to think about what's my current condition? Where am I at? And what I mean by that is, am I servicing my customers well? What's my quality performance? What's my balance sheet look like? Do I understand my current condition, including how I might measure it? Where do I want to be for the business and assessing that gap?
Then from there, you can ask yourself, Okay, now what can I do to close that gap? So, you know, I, at times get brought in by companies, they say, come help us assess the situation. And it really is kind of looking at where are we? What's reality today? And understand that gap from where I want to be. So it's just a strategy right approach to understanding those dynamics to where I want to be. Then the question is, alright, I understand my gap. What's my approach for closing that gap? Do I have the knowledge in, in my company or myself to close that gap? is it pretty straightforward? Do I need help? Do I need to bring someone in to do it, whether it's into the company or from outside? I think it depends on the dynamics of what that specific thing is. So if you're not meeting your customers needs, typically, that's a good starting spot, right? If you can't serve your customers, what do we need to do differently to serve our customers in closing those gaps? That would be my point of view.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Rick’s LinkedIn Profile:linkedin.com/in/rick-sather-63626b52
Rick's Email: ricksather@aol.com
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
-
Listen to the Enterprise Excellence Podcast by Rick's co-author, #91 Ian Glenday
-
Join our membership page to access free planning resources.
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Summary Keywords supply chain, customer, company, warehouse, run, product, week, improvement, items, people, inventory, big, excellence, complexity, design, strangers, organisation, plant, production, high volume
Introduction Welcome to episode 105 of the Enterprise Excellence Podcast. It is such a pleasure to have MR Rick Sather on the Podcast with us today. Rick is the co-author of one of my favourite most valued organisational improvement books Lean RFS. Rick has previously been the VP of Customer Supply Chain and Kimberly Clark and is now helping many more organisations achieve excellence in operations and supply chain. Let’s get into the episode. Rick thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
QuotesIt was a really good plant. But they weren't good at running this product. So every time it changed over, it was long, the ramp-up after the changeover was slow. And then after you made this product, going back to the other products was very painful as well. So that was an example where you think about that warehouse.
Where can you find ways to build some level of stability in your supply chain, or your operations or your business that can help minimize the impact of the broad supply chain issues.
Supply chain disruption and chaos. It is such a common thing today. Creating a future that is calm, where processes flow and continuous improvement occurs every day through engaged motivated team members is an ongoing journey. employee morale, fortunately, is on the decline with turnover on the increase, turning this around is a big effort, but it can be done and often requires support. The Enterprise Excellence Community has been designed to provide people leading excellence journeys with organisational support each month from one of our global experts for an hour, and then also via peers within common industries, where we can collaborate in small teams and get help from each other for the second hour of the community meeting. The community is taking on new members. If you're interested, please reach out. You can go to the enterprise excellence academy.com/contact to apply. It's for people practising and involved in really playing a big part in these journeys. And it's all about helping each other create that better future.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Rick’s LinkedIn Profile:linkedin.com/in/rick-sather-63626b52
Rick's Email: ricksather@aol.com
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
-
Listen to the Enterprise Excellence Podcast by Rick's co-author, #91 Ian Glenday
-
Join our membership page to access free planning resources.
SA Partners
Summary Keywordspeople, organisation, productivity, complexity, performance, talking, work, frameworks, complicated, problems, nests, important, improve, technology, create, cooperation, rule, behaviour, started, culture
IntroductionWelcome to Episode 104 of the Enterprise Excellence Podcast. It is such an honour to have a person on the show with us today who played a part in altering my trajectory in life for the better. Around mid-2015 I saw the TED Talk, "How many rules at work keep you from getting things done", presented by Mr Yves Morieux. This talk both shocked and inspired me. Yves Morieux is the Managing Director of Boston Consulting. He is the author of the book S"ix Simple Rules: How to Manage Complexity without Getting Complicated". Yves has also delivered another amazing TED talk titled, "As work gets more complex, 6 rules to simplify". Let’s get into the episode. Yves thank you so much for joining us today.
Giveaway! Yves's book!As you know I am a fan of Yves's work and this conversation is amazing. As part of this episode, we are going to give away one of Yves's Books – Six Simple Rules – How to manage complexity without getting complicated. If you are interested in going in the draw to to enterpriseexcellencepodcast.com/contact to register.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Book, Six Simple Rules: https://www.amazon.com/Six-Simple-Rules-Complexity-Complicated/dp/1422190552
Yves’s Linkedin Profile: linkedin.com/in/yves-morieux-395969 and email: morieux.yves@bcg.com.
What's Next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our next community meeting, in August 2022. www.enterpriseexcellenceacademy.com.
Check out another chat on harnessing digital disruption by Pascal Dennis and Laurent Simon: https://www.enterpriseexcellenceacademy.com/podcast/episode/4aaac1ff/34-harnessing-digital-disruption-with-pascal-dennis-and-laurent-simon-part-1-of-2
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Summary Keywordspeople, organisation, simple, leaders, lean, engage, important, business, excellence leader standard work, thinking, communicate, talking, transformation, helping, involved middle, create, whirlwind
IntroductionWelcome to episode 102 of the Enterprise Excellence Podcast. I am so pleased to have Mr Paul Dean on the show with us today. Paul has led Continuous Improvement Programs within some of our largest organisations in Australia. Nestle, Jed-Wen, Alsco and now, Australia Post. Paul is passionate about making these programs succeed, sustain and create a better future. Today we will discuss how to achieve this by keeping it simple, making it practice and engaging everyone. Let’s get into the episode, Paul thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadFor the first time, we are offering our TOP: Time Optimization Program, which could help you and your organisation and your leaders break out of the whirlwind and get time for what's most important; our people and our family.
Download for a limited time here: https://www.enterpriseexcellenceacademy.com/shop
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Paul Deane is contactable on LinkedIn: linkedin.com/in/paul-deane-85844789
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our next community meeting on August 18th, 2022. One month is free when you join. https://www.enterpriseexcellenceacademy.com/plans-pricing
- Have a look at the Agile certified training that we offer.
Summary Keywords partnership, book, managers, people, meaningful, covenant, behaviours, obligations, team, notion, respect, consulting, talk, alignment, workplace, relationship, leader, feedback.
Introduction Welcome to Episode 101 of the Enterprise Excellence Podcast. I am so pleased to have Dr Tim Franz and Dr Seth Silver, on the show with us today to discuss their new book, "Meaningful Partnership at Work". We will discuss how to create and maintain a meaningful partnership that is an elevated state of connection, cohesion, coordination, and collaboration that makes all parties accountable for the health of the working relationship, and the success of what they are doing together.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute Tips41:58min
Seth Silver
Okay. Well, I'm gonna slightly change it and share with with you and the audience, how I framed it with the teams I worked with last week. And I shared with them that if I was asked by a brand new manager who had never managed before, what is the essence of managing/leading, and please tell me Seth in that two-minute elevator ride while you stand on one foot?
My answer would be to provide support and help them succeed. Everything else is commentary. Everything else can can be come back to later. But think about from their perspective, what do they need to feel supported? Because I think in the workplace, and in life, generally, I mean, you introduced the notion of family and I would come back to my spouse or my kids or my brother, or, you know, my dad, etc. What what do you need to do to help the other side feel supported? However they define support? Not how do I define support, but how do they define support?
Tim FranzYou know, mine that I think is very related to Seth's. My area is industrial and organisational psychology. But all over time, I've really focused more and more on how do we develop people? How do we help people to improve? How do we help get them out of that static zone where they're afraid of change and get them to do better? Adam Grant had a great quote today about the goal in life. So I encourage you to go read Adam Grant's quote today, which is on my Instagram page now because it was fabulous about all right, what we want out of life is is really to improve and be happy. And the core job, whether leaders see this or not. The core job of anybody who's a leader is to develop their people That is number one. It's not to protect the finances. It's it's not to set the vision, it's to develop the people.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Tim Franz LinkedIn: linkedin.com/in/tim-franz-consulting
Website: teambuildingprocess.com/
Seth Silver LinkedIn: linkedin.com/in/seth-r-silver-ed-d-69950a6
Website: SilverConsultingInc.Com
The Book! "Meaningful Partnership at Work" on Amazon or pop in and see Tim in New York and pick one up from him!
SA Partners
Summary Keywordsorganisation, people, episode, excellence, podcast, community, leader, frontline, key, guests, create, agile, senior leaders, senior leadership, cascading, amazing, episodes, run, execute, whirlwind.
IntroductionWelcome to Episode 100 of the Enterprise Excellence Podcast. This is an amazing achievement. Em, and I are here today to talk about the last 100 episodes and some of the key themes and key topics that hopefully you'll gain value from with it all being pulled together.
Firstly a big shout out to our sponsor, SA Partners. We feel very honoured to be linked with such a purposeful company that truly does a great job in this space of enterprise excellence. And there's such a great fit between SA Partners and us. Thank you for supporting this podcast and helping us do what we do.
There have been some key themes that have popped up again and again over our 100 episodes. We both are so deep in it with recording and editing the podcast, which we see as a real advantage. Weekly inspiration as to why we do what we do. We want to create a better future for people and the planet, and the podcast and our guests provide inspiration for that again and again. So, we're going to chat about some of the key themes that we've learned over the last 100 episodes, and here's to 100 more!
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
What next?1. Watch our Agile Scrum in Sales Two-minute tip with Tom Connolley and subscribe to our YouTube channel.
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Join our membership page to access free planning resources.
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Buy our book - Agile Sales, available on Catch right now!
Summary Keywordsdata, problem, factors, solve, techniques, people, decisions, profitability, data analytics, statistical, insights, analytical, analytics, structured approach, book, science, analysis, based, excellence.
IntroductionWelcome to episode 99 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Rajesh Jugulum on the show with us today to discuss his most recent book Common Data Sense for Professionals – A Process-Oriented approach for Data Science Projects. Dr Rajesh is already the author of 6 books on many key topics of Enterprise Excellence. He is a data science, analytics, and process engineering leader and has held executive positions in large corporations related to healthcare and finance. Dr Rajesh teaches at Northeastern University, Boston as an affiliate professor. I am looking forward to this conversation. Let’s get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadVideo Rajesh offered his services to support your data experience. Here is a 1-minute video on his new book, Common Data Sense for Professionals. https://vimeo.com/719373490
Two Minute Tip24:22min
Yeah, a two-minute tip would be like, again, everybody should think about like if they have data, right? Why I am using data? Rather than just I have some data. Put it in some package and get some results. That should not be the intent. Understanding the problem that you want to solve; that's important.
And the second thing is, people think that now we are in the big data era, and they think all data is necessary. So that is not true, right? So we need to make sure what is the relevant data? So my identification of relevant data, big data to relevant data, and relevant data to meaningful insights, and using those insights in the decision-making activities so that we can make judicious decisions with more confidence. So, problem definition, understanding relevant data. We don't need big data for data analysis and getting meaningful insights on deploying in decision-making activities.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Rajesh's Details: LinkedIn
Website: rajeshjugulum.com
Email: rajesh.jugulum@gmail.com
Rajesh's book " Common Data Sense for Professionals" is available on Amazon: here.
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our next community meeting on July 21st, 2022. https://www.enterpriseexcellenceacademy.com/plans-pricing
- Have a look at the Agile certified training that we offer.
SA Partners
Summary KeywordsTPM, equipment, maintenance, operators, step, call, losses, measurement, conversations, problem, create, performance, asset, OEE: overall equipment effectiveness, cycle, years, condition
IntroductionWelcome to episode 98 of the Enterprise Excellence Podcast. This episode is focused on the book TPM, a foundation of operational excellence. I am so pleased to have with me today the authors of that book Mr Peter Willmott, John Quirke and Andy Brunskill. The knowledge and background in Enterprise Excellence among my three guests is extensive and large. It is such a pleasure to have them on the show to discuss such an amazing book to help organisations achieve greater operational excellence. Let’s get into the episode. Peter, John, and Andy, thank you for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute Tip41:59min
Peter for yourself, what would be a two-minute tip that you would give an organisation on this around TPM?
Yeah, a two-minute tip. One thing that Andy mentioned, right, was the OEE best of the best. We didn't mention a world-class OEE. The book dispels some of the myths around the fact, many.. six myths, but one of them is that 85% is a world-class OEE. The problem is 30 years ago, whatever it was, we didn't let the Japanese gentleman who said that finish off the statement. We run out of the room. without listening to his actual statement. He said world-class of 85% is typically for a manufacturing operation that has significant number of changeovers. Yeah? And what Andy's saying is we have to look inside the OEE and come up with an interim target of the best the best? The second point is for me, TPM allows the leader to take the vision and values off of the notice board, hand it to the operators and maintainers and say with conviction. Say, with our proactive, visible and ongoing support, you can make a difference, because we're going to ask your opinion, about the best way of doing things here.
Links Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
SA Partners can be contacted at https://sapartners.com
LinkedIn Profiles of our guests:
John Quirke - linkedin.com/in/john-quirke-76375113
Andy Brunskill - linkedin.com/in/andybrunskill
Their book TPM is available on Waterstones.
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community beginning in April 2022. www.enterpriseexcellenceacademy.com.
- Have a look at the SA Partner's video for a visual explanation of the TPM steps: https://sapartners.com/11-step-tpm-process-cycle-1-3/
SA Partners
Summary Keywordspeople, work, excellence, tool, talking, journey, lead, standard, leader, approach, organisation, lean, capability, CI, customer, true
IntroductionWelcome to Episode 97 of the Enterprise Excellence Podcast is such a pleasure to have Mr Andy Olrich with us today. Andy is the Continuous Improvement and Innovation lead at Hunter Water and is passionate about the people and culture side of making an excellence journey stick and succeed. Today we'll explore Andy's journey and a tools verse cultural approach to excellence. Let's get into the episode. Andy, thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute Tip
40:26min Andy, with the path forward mate in this episode we've covered, what would be your two-minute enterprise excellence tip for listeners in your area of expertise.
The key things I'd say and I've touched on them is to stay humble, reflect often and take the people with you. We have so much to learn from each other. And, you know, we must be engaged with each other to see where the opportunities lie, and we can really seek out the systems and solutions as a team. Now, I know that kind of sounds like, it might sound a little bit too much mayonnaise on top of it. But I honestly believe that if we are going to get it right, it's going to take time. It's a marathon, not a sprint, but there's things we can do right now. And having engaged teams, some good support system structure and some visibility over not only where you are but where you want to go and where people fit in. That helps declutter a lot of the noise. I guess it stops us from getting involved in doing that extra bit of work to take that take it over that tipping point to then go, okay, well now like, I've got more time, or this person is actually coming to help me now or we're working on this together. So, yeah, that would be my tip is, is to follow those processes and certainly can't say I've done it every day everywhere. But that's, that's where I'm going and hopefully, it works for me too.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Andy's Details: LinkedIn
What next?1. Join our membership page to access free planning resources.2. Join our Enterprise Excellence online community.3. Have a look at the Agile certified training that we offer.
Summary Keywordsjourney, people, organisations, airbus, assessments, role, excellence, RAF, behaviours, BHP, leaders, transformation, business, insights, aircraft, teams, grew, capability, Shingo
IntroductionWelcome to Episode 91 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Kim Gallant on the show with us today. Kim in his career has worked on some of the most advanced jet fighter aircraft we have seen. Most impressively he has played a key role in two major excellence transformations within two of our largest organisations globally. I am so looking forward to the conversation with Kim today as he has played a part in achieving something not many people do. Practically helping two large organisations transform and sustain an excellence journey. Let’s get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Quotes08:19min I think I'd just joined Airbus, and we pretty much doubled in size in the first 12 months. And when organisations go through that growth, you've then got to consider not just the product and services that you're delivering, but the capabilities of the organisation itself.
14:41min So you know, it was the simple tools at the start, like visual management and problem-solving. And then add to that a coaching framework and depending on the outcome that you're chasing with your transformation, you just add the systems and tools that you need to produce those outcomes, particularly in terms of the behaviour required to sustain performance.
Key TakeawaysFirstly Kim's approach to getting senior stakeholder/leadership engagement from the start of the program. This senior leadership buy-in and ownership creates a leadership shadow throughout the organisation that helps transform the new approaches into the culture.
The second key takeaway for me was the structured assessment approach Kim and the team takes to measuring, adapting and improving the journey. This is not a top-down dominant approach but rather a collaborative improvement focused approach to helping all teams understand where they are at on the journey, prioritise and improve.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Kim's Details:
LI: linkedin.com/in/kim-gallant-03036a64
E: kim.gallant@bhp.com
What next?1. Join our membership page to access free planning resources.
-
Join our Enterprise Excellence online community.
-
Have a look at the Agile certified training that we offer.
Summary Keywords
people, organisation, leadership, leader, story, purpose, integrator, book, agile, individual, writing, understand, methodology, storytelling, behaviour, project management, understanding, person.
Introduction
Welcome to Episode 94 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Scott Coplan back on the show for Part 2 of our chat.
In episode 93 we talked about commercial storytelling and having a leadership team who is committed to excellence, and who can have a dialogue about the organisational story to create a shared purpose for all of their staff to connect with. If you haven’t already, listen to episode 93 first. In this episode, Part 2, we will talk about why leaders don’t seem to want to engage in dialogue with their staff. We also chat about how leaders can get to be one of the team, and connect with each employee. And how as a leader you can understand why an employee might not be performing at their best. Let’s get to it!
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE Download
We have a press release of Scott's book, The Integrator available for download in the resources section of our website. Simply log in, and you will be able to download this interesting read!
Two Minute Tip
From an individual or from an organisational standpoint, how do we get to be better at understanding each other? It really literally comes down to the idea of saying, sense-making, again, another person? And how do I build in a sense of connection to that person so that they feel a sense of trust to communicate what it is that's going on in their mind?
Whether it's root cause analysis... sounds so technical, but it literally gets into that trust level. So, we've got to be able to take minimal chances with each other and have the outcome be not hit on the side of the head for it. So if I meet with you as your superior and I've set up an environment where I'm going to meet with everyone and as the senior manager of this group, and I'm going to point out that once a week, we're going to have 15 minutes just to hear what's going on.
Links
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Scott’s Details:
linkedin.com/in/scottcoplan
coplan.com (Company Website)
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community beginning in April 2022. www.enterpriseexcellenceacademy.com. 3. Buy Scott's book - The Integrator, available on Amazon
Summary Keywordspeople, organisation, leadership, leader, story, purpose, integrator, book, agile, individual, writing, understand, methodology, storytelling, behaviour, project management, understanding, person.
IntroductionWelcome to Episode 93 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Scott Coplan on the show with us today. Scott is an organisational change, Agile IT and project management expert. He has taught in project management at the University of Washington. Scott is the author of the new book “The Integrator, A Change Management Framework for Achieving Agile IT Project Success. Let’s get into the episode. Scott thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadWe have a press release of Scott's book, The Integrator available for download in the resources section of our website. Simply log in, and you will be able to download this interesting read!
QuotesSo that's where leadership from the top to the bottom, and notice, it isn't a single individual. It's a team. And it's a chain or group of the at hierarchical that starts at the top, and you work your way through all the way down. And you have to keep saying the same message, the same trust, the same input methods. And that collection of understandings is brewed through that process. So that's my story of leadership.
The Medical Director shows up, like a week after the implementation, it's very successful. And he comes in with a sheet cake, and a stack of plates and a knife, and plastic forks and napkins. There's no HR and come with him and Public Affairs didn't come with him. He just showed up, he did it himself. And he goes around and cuts a slice of cake and goes over to each call taker. hands it to them, shakes their hand and says thank you. There, we couldn't have done it without his walk in the walk. He's talking the talk. And boy, is he showing gratitude. And 10 years later, people still talk about it.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Scott’s Details:
linkedin.com/in/scottcoplan
coplan.com (Company Website)
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community beginning in April 2022. www.enterpriseexcellenceacademy.com. 3. Buy Scott's book - The Integrator, available on Amazon
Summary Keywords
people, called, company, changeover, RFS, products, week, variability, plan, operators, factory, routines, machine, run, stops, big, book, line, Australia, fermentation
Introduction
Welcome to Episode 92 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Ian Glenday back on the show with us today to further our conversation on Lean RFS. If you haven't already, check out the first part of our discussion in show 91. Let's get into the episode
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE Download
Go to enterpriseexcellencepodcast.com/downloads to get hold of the Glenday Sieve that I did many years ago after reading Ian's book Lean RFS. Please like subscribe and share this podcast to help others gain insights and create a better future.
Two Minute Tip
Okay. I would say to senior management, right? Put a simple check sheet in place, right? To identify how many times the plan actually changes per week. you will be shocked, right? Because they don't know that the plan changes are going on. Right? So first of all, put a simple check sheet in, so every time the plan changes, you want the planner to put a little cross right?
Then you can start analysing those crosses as to who's actually initiating those crosses. And the perception is it's the customer, it's all to do with the customer. You change because of the customer because of the demand. I will guarantee you that the majority of those changes comes from production and your own supply chain. Yeah. Those are in your control. The lines broken down. Right? The supplier didn't deliver on time. Well, the bloody supplier! Bang him on the head. No, no, we changed what we wanted from the supplier six times. And then he didn't deliver what we wanted. Understand the amount of variability that's actually happening inside your own organisation? Because that's where you need to start. Yeah, variability is the killer. Yeah. And if it's inside your own organisation, it should be in your own control.
Yeah, that's, that's awesome. You'll clearly see it just by doing that simple approach and a similar approach to what you said the short stops and the same thing again, that's neat.
Links
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Ian is available on LinkedIn linkedin.com/in/ian-glenday-7b90337
His email is ian@repetitiveflexiblesupply.com
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community beginning in April 2022. www.enterpriseexcellenceacademy.com. 3. Buy Ian's book "Lean RFS: Putting the pieces together" on Amazon.
SA Partners
Summary Keywords
people, called, company, changeover, RFS, products, week, variability, plan, operators, factory, routines, machine, run, stops, big, book, line, Australia, fermentation.
Introduction
Welcome to episode 91 of the Enterprise Excellence Podcast. It is such a pleasure to have someone on the show today whose book helped me so much directly when I was leading an Excellence Transformation early on in my career. Mr Ian Glenday is the author of Breaking through to Flow and Lean RFS – Repetitive Flexible Supply. I am so looking forward to this conversation as I know so many organisations are struggling particularly with planning, scheduling and flow-through operations, to dispatch and then onto customers. Ian is a legend in this space and I know many of you will gain great value from this conversation. Let’s get into the episode, Ian thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE Download
Go to https://www.enterpriseexcellenceacademy.com/downloads for access to the Glenday sieve.
QuotesThe vast majority of companies, in fact, every company I work with their planning systems, whether they're bought or developed in house, are fundamentally based on what's called economic order quantities. And that is fundamentally flawed.
Because you want to put an atelier when you say to the production managers, okay, who are your green people in red people? Don't know what you mean. Who are your firefighters? Oh! That's ...
Stability is fundamental for sustainable continuous improvement standards. And that equals quality. Yeah. If you're if it's a different plan every week, and then it changes, sustainable, continuous improvement, in my view is practically impossible. Everybody does it their own way. Trying to get standards in place is very, very difficult, if not impossible, which means the basic the basics to create better quality just aren't there.
Links
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Ian is available on LinkedIn linkedin.com/in/ian-glenday-7b90337
His email is ian@repetitiveflexiblesupply.com
What next?1. Watch our 2 min tip: Agile, Lean and Flow, and subscribe to our YouTube channel.
-
Listen to the Enterprise Excellence Podcast, #75 Avi Schneier, Let's get better together, Part 1.
-
Join our membership page to access free planning resources.
-
Buy Ian's book - Lean RFS, available on Amazon.
SA Partners
Keywords
organisations, people, industry, john, latency, manufacturing, decision, company, excellence, product, data, error proofing, piece, spreadsheet, line, cost, week, buy, technology, thinking
IntroWelcome to episode 90 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr John Broadbent back on the show with us today. John spoke to us last week about Industry 4.0 and the three hats of digital transformations. If you want to start a digital transformation, you have to start at the top and don't get stuck in pilot purgatory. We talked about real-time information and having total visibility on the manufacturing floor. Let's continue the chat today about Industry 4.0. Like in sports! How cool is it to see the leading measures in cricket, the number of runs in rugby, or time counting the seconds on a wheel change in formula one? We chat about project management and business intelligence due to the lack of timely data in the intelligence dashboard. John talks about many big companies and gives examples from their systems. It's a great episode. Let's get to it!
Two Minute Tip16.48min
John, what would be your enterprise excellence two-minute tip in this area of expertise with industry 4.0 and excellence?
Get started. Get help. Simple as that. It's a good point. Get started. Don't wait. The World Economic Forum's now got a group called the Global Lighthouse network. You can find them on the internet. Just look up Global Lighthouse Network. There are 90 businesses now in that network. Businesses are being added every few months. And the 90 businesses are being audited by McKinsey. There's a chart that people can find on the World Economic Forum's website that has 16 manufacturing performance metrics.
And the audited improvement from starting industry 4.0 to being well versed with it now, both within the four walls of factories and along the supply chain. And the improvements are off the charts. The good news is the chart starts at zero, so no one went backwards. So that might be a range from 2% to 140%. Somewhere in the middle might be your organisation. But when Deloitte say that, you know labour productivity is up by 10%. Capacity is up by 11%. And the cost of manufacture has improved by 12%. If you're a manufacturing organisation could add 10, 11 and 12% in each of those areas to your bottom line. That's not chump change.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
John Broadbent is available on LinkedIn: linkedin.com/in/johnsbroadbent
His website is john@realisepotential.com.au, and his email is john@realisepotential.com.au
And contact him and mention our podcast. He will give you a free copy of the industry 4.0 white paper about how to improve manufacturing and performance using the three buckets model as a framework.
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community beginning in April 2022. www.enterpriseexcellenceacademy.com. 3. Contact John for an incredible chat about your business and digital transformation! 4. Global Lighthouse Network: https://www.weforum.org/projects/global_lighthouse_network
SA Partners
Keywordsfactory, organisation, plcs, data, industry, plc, network, manufacturing, ERP, product, factory floor, line, job, john, collect, piece, company, sap, system, project
IntroWelcome to episode 89 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr John Broadbent on the show today. John has had an extensive career in technology, innovation and continuous improvement. He is one of the leading experts on Industry 4.0, particularly manufacturing and supply chain excellence. John is an Adjunct Professor at the University of Tasmania and the founder of Realise Potential, a company focused on helping organisations achieve Excellence with the benefits of our latest technologies and learning how to do more with less and create a better future. Let’s get into the episode. John, thank you so much for joining us today.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
John Broadbent is available on LinkedIn: linkedin.com/in/johnsbroadbent
His website is john@realisepotential.com.au, and his email is john@realisepotential.com.au
And contact him and mention our podcast. He will give you a free copy of the industry 4.0 white paper about how to improve manufacturing and performance using the three buckets model as a framework.
What's next?1. Join our membership page to access great resources that we and our guests have made available. 2. Join our community beginning in April 2022. www.enterpriseexcellenceacademy.com. 3. Contact John for an incredible chat about your business and digital transformation! 4. Global Lighthouse Network: https://www.weforum.org/projects/global_lighthouse_network
SA Partners
KeywordsPeople, Bridgestone, organization, meetings, coaching, lean, company, ocean, culture, floor, years, role, sensei, Japanese, developed, exec, world, excellence, cascade, strategy.
IntroWelcome to episode 88 of the Enterprise Excellence Podcast. I am so pleased to welcome a mentor of mine back on the show, Mr Dirk Crouse. We spoke in the last episode about Hoshin Kanri and the planning that every member of an organisation is involved in. Today we chat more about adaption, controlled experimentation and innovation, going to Gemba and building an embedded culture of continuous improvement. It takes years!
Two Minute TipI would say that the first thing you should, we should realise is that without the C suite, we won't change a culture. You can impact it, but whether you can change it? No. So if you really want success and lasting success, that's the first port of call. Yeah, I know, many, many of us have had the experience that once you get to a company, the expectation is to be to just get this done. And maybe you've already inherited a system. What I'm saying the best starting point is to start right at the top. If you cannot get through there, you may as well not start at all.
Yeah, you go and find the next challenge. Yeah, go and find the next challenge because that's where you will get success. And that's where you will leave a lasting legacy for the company. And a competitive advantage. Because once a company is on that roll, it becomes very hard to stop. It takes some time, though. It is not something that's done in two or three years. And the longer it can run, the better, the more ingrained it becomes. That's the whole purpose of the whole Kata system to get the routine going and people to have the discipline, develop the discipline. Because once they apply the discipline and see the results, it becomes very hard to turn around.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Dirk Crouse is available on LinkedIn: https://www.linkedin.com/in/dirkcrouse/
His website is: https://leansensei.com.au
What's next?1. Join our membership page to access a five s review template that can play a part in helping sustain your five s journey. 2. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com
SA Partners
KeywordsPeople, Bridgestone, organization, meetings, coaching, lean, company, ocean, culture, floor, years, role, sensei, Japanese, developed, exec, world, excellence, cascade, strategy.
IntroWelcome to Episode 87 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Dirk Crouse on the show with us today. Dirk is a specialist in Enterprise Excellence who inspired me early on in my career. He is a specialist in Strategy – Hoshin Kanri, Lean, Leadership and Enterprise Excellence. Dirk is on the show today to discuss Hoshin Kanri, the C suite and Culture.
Conclusion
Wow. Dirk mentioned there that adapting to change is key. That a previous organisation he worked for had factored in a pandemic as a potential disruption. Crazy! COVID shocked us all, and no doubt that it has disrupted plenty of businesses, which may or may not recover. C-Suite planning and strategy deployment are key, including thinking about potential disruptions.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Dirk Crouse is available on LinkedIn: https://www.linkedin.com/in/dirkcrouse/
His website is: https://leansensei.com.au
What's next?1. Join our membership page to access a five s review template which can play a part in helping sustain your five s journey. 2. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com
SA Partners
KeywordsIntroWelcome to episode 86 of the Enterprise Excellence Podcast. Today we have Prof William Halal on the show with us. William is Professor Emeritus of Management, Technology and Innovation at George Washington University. He has worked with many of our largest organisations globally in the fields of technology and consciousness. Prof Halal has just released his new book “Beyond Knowledge”, How technology is driving an age of consciousness.
We are proudly sponsored by SA Partners, a world-leading business transformation consultancy.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
William is available on LinkedIn: https://www.linkedin.com/in/william-halal/
The website mentioned by Bill: https://www.billhalal.com/blog/beyond-knowledge-how-technology-is-driving-an-age-of-consciousness/
What's next?1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in June-July 2022. Connect with Brad and mention the offer - via email at bjeavons@iqi.com.au. or on our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn. 2. Join our membership page to access a five s review template that can play a part in helping sustain your five s journey. 3. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com
- Develop your revolutionary thought! Challenge is to integrate, to work across systems - the world into an integrated global caring system. The world is one single system. Global consciousness is needed - a different vision for where the world is heading that will be sustainable. Change the way that people think.
You can go to Bill's website billhalal.com to get hold of articles he has written gain more information on his book and connect to his community through the newsletter. This is truly an episode that will help organisations, society and our planet in the future. Please share this episode with others, like and subscribe to share through our connected global network and help others gain insights on how to create a better future.
SA Partners
KeywordsAssessment, behaviours, KPI, organisation, people, book, system, team, KPIs, customer, assessing, thinking, journey, excellence, behavioural indicators, purpose, tool, key, world.
IntroWelcome to episode 85 of the Enterprise Excellence Podcast. I am so pleased to welcome back Mr Chris Butterworth, one of our world's leaders in creating a sustainable continuous improvement culture. Today we continue on our chat last episode about his new book, with co-authors Peter Hines and Morgan Jones, called Why Bother. Why and how to assess your continuous improvement culture. Today we really delve into the part that leadership play in the assessment system and culture. We also chat about KBI's and KPI's and get into some juicy examples.
Two Minute Tip12:50min
Brad -
For leaders or business improvement people, anyone listening to this podcast? What would be a two-minute tip you'd give them on where to start and how to keep moving forward in this regard?
Chris -
I think, start with purpose. Start with why we want to do this. And then define customers. And then define ideal behaviours. Now you might say, well start with who is the customer? And then define the purpose. But that's a kind of conversation, you've got to talk about both almost together, but be clear on both I think is key. And then what are the behaviours that will deliver that purpose to the customer? And then think about what does the system need to look like to support those behaviours. We've got the system. What key behavioural indicators are we going to use to help us ensure we've got the ideal behaviours in place which will deliver the KPIs. So that's the key link. We're not just measuring key behavioural indicators, because they're a nice thing to do. Ultimately, we're measuring them because if we get those behaviours, we will get great outcomes. We will get great results. So KBIs are enablers for achieving the KPIs.
Brad -
Yeah too true. I know we covered it in our previous episode together, but would you mind just giving our listeners an example of a KBI that may lead to a KPI goal?
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Chris Butterworth is available on LinkedIn: https://www.linkedin.com/in/chris-butterworth/
What's next?1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Connect with Brad and mention the offer - via email at bjeavons@iqi.com.au. or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn. 2. Join our membership page to access a five s review template which can play a part in helping sustain your five s journey. 3. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com
KeywordsAssessment, behaviours, KPI, organisation, people, book, system, team, KPIs, customer, assessing, thinking, journey, excellence, behavioural indicators, purpose, tool, key, world.
IntroWelcome to episode 84 of the Enterprise Excellence Podcast. I am so pleased to welcome back Mr Chris Butterworth, one of our world's leaders in creating a sustainable continuous improvement culture. Today we talk about Chris’s new book in partnership with Peter Hines and Morgan Jones called Why Bother, Why and how to assess your continuous improvement culture.
Quotes09:36min So when we want to make that change, what do we sit down to say, Okay, well, what are the ideal behaviours that we want as a consequence? In fact, even before that, do we say, what's the purpose we're trying to achieve here with this change? And what's the purpose of this system? When we're clear on the purpose of the improvement or the system, we can then say, well, what are the ideal behaviours that we are looking for that will deliver that purpose? And when we clear our knowledge, then we can make sure we design the system that supports them. Now, will we get it right all the time? Probably not 100% right. Again, that's why we need to assess ourselves. Okay, well, we thought that that would drive X behaviour. It hasn't. Why not? Or it's not quite what we were looking for. Why not? What do we need to adjust in the system to get the behaviours closer to ideal? That's what we're assessing.
Links
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Chris Butterworth is available on LinkedIn: https://www.linkedin.com/in/chris-butterworth/
What's next?1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Connect with Brad and mention the offer - via email at bjeavons@iqi.com.au. or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn. 2. Join our membership page to access a five s review template which can play a part in helping sustain your five s journey. 3. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com
KeywordsToyota, people, fires, dojo, actions, system, frontline, create, company, organisation, support, board, director, employees, journey, identify, gamba, achieve.
IntroWelcome to Episode 83 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Milan Gajic on the show today. Milan worked at Toyota for over 20 years. He is a global Toyota Production Systems assessor and achieved the gold standard within his Toyota plant. Today, we will discuss one of Milan's critical systems and focus areas throughout his career at Toyota: 4 S plus one. Let's get into the episode.
We are proudly sponsored by SA Partners, a world-leading business transformation consultancy.
Two Minute Tip34:37min I always call that 5S training. And so that's crucial that employees at all levels of an organisation must receive adequate training in 5S for the system to be effective, including upper management, supervisory, maintenance staff, employees on the floor. In 5S, everyone is responsible for doing their part to maintain the system and be secure in the workplace where people understand the thinking behind 5S, not just the steps and tasks they must perform. So, 5S training should explain the pillars of 5S in the application in the workplace and how does the 5S fit in the company goals. And again, it's very important for each role, and each person will play a role in maintaining an effective 5S work. Really simple work. Everyone gets involved, from the director to the shop floor people.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Milan is available on LinkedIn: https://www.linkedin.com/in/milan-gajic-1a9911157/.
What's next?1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Connect with Brad and mention the offer - via email at bjeavons@iqi.com.au. or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn. 2. Join our membership page to access a five s review template which can play a part in helping sustain your five s journey. 3. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com
Key Takeaways
1. Onboarding and developing team member skills and capabilities.
- Everyone's role in sustaining and improving 5S.
I will delve into these in further on our Blog: https://www.enterpriseexcellenceacademy.com/blog
SA Partners
SUMMARY KEYWORDS
people, lean, organization, accreditation, accredited, big, create, thinking, LCS, bit, apply, yellow belt, approach, fitness, customer, black belt, lcsw, learning, pandemic, point.
IntroWelcome to Episode 82 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Simon Elias on the show with us today. Simon's mission is to understand how Lean thinking and associated schools of thought can be applied by people in organisations to improve individual and collective performance and achievement of purpose. Simon is the director of the Lean Competency Services LCS, an organisation that operates Cardiff University's lean competency system. Today, we'll explore how to develop people in Lean and associated methodologies to achieve individual and collective improvement and achievement of purpose.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute TipI think, based on what I said, focusing on the people dimension is a critical, critical thing. You've got to find ways of encouraging, incentivising people, you know, to want to do this, tapping into this intrinsic motivation. And there are lots of things available to do that, I think. I think getting people to understand process thinking scientific thinking that's the basis that everything is based on: process and thinking.
You know, as Deming said, If you don't see what you do as a process, you don't know what you're doing, you know, and that's the big barrier. A lot of people don't think process is for them. It's for the people in the call centre on the factory floor. But for the management, you've got to adopt processes of thinking. And you know, it's about scientific thinking, becoming a learning organisation as well, you know, one that facilitates the learning of its members and then continually transforms itself.
For me, this is the basis of which it all starts and sustains. Yes, you've got to have the right capabilities and the skills and customer focus and value. But it's that people dimension, process thinking, scientific thinking, and becoming that learning organisation. For me, concentrate on that first, because that will be the basis on which everything will be successful, I think.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Simon Elias is available on Linkedin: https://www.linkedin.com/in/simonelias/
What next?1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Connect with Brad and mention the offer - via email at bjeavons@iqi.com.au. or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn. 2. Join our membership page to access the big picture map. 3. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com
Today's topic is creating an integrated approach throughout your organisation with internal and external teams.
These five short daily episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.
The first community meeting is on, drumroll please, April 28th, 2022. We mistakenly gave the wrong date in Episode 77, our first part in this mini-series. So, confirming that April 28th is our first virtual meeting. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting.
The second hour of every community meeting will be focussed on helping one another overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.
We're running a competition for our listeners and clients during the month of March, where you can go into the draw to win a place on one of our Agile certified training courses. This could be in either our Combined PO and SM or the Agile Scrum @ Scale course. We are so grateful to have this opportunity to gift to one of our followers. We will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone
Today's topic is senior leadership unity & commitment. Why is it vital to gain senior leadership sponsorship?
These five short daily episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.
The first community meeting is on, drumroll please, April 28th, 2022. We mistakenly gave the wrong date in Episode 77, our first part in this mini-series. So, confirming that April 28th is our first virtual meeting. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting.
The second hour of every community meeting will be focussed on helping one another overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.
We're running a competition for our listeners and clients during the month of March, where you can go into the draw to win a place on one of our Agile certified training courses. This could be in either our Combined PO and SM or the Agile Scrum @ Scale course. We are so grateful to have this opportunity to gift to one of our followers. We will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone.
Today's topic is defining your vision of excellence & PDCA ing your way there.
These five short daily episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.
The first community meeting is on, drumroll please, April 28th, 2022. We mistakenly gave the wrong date in Episode 77, our first part in this mini-series. So, confirming that April 28th is our first virtual meeting. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting.
The second hour of every community meeting will be focussed on helping one another overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.
We're running a competition for our listeners and clients during the month of March, where you can go into the draw to win a place on one of our Agile certified training courses. This could be in either our Combined PO and SM or the Agile Scrum @ Scale course. We are so grateful to have this opportunity to gift to one of our followers. We will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone.
Today's topic is creating your own way, creating your own Enterprise Excellence Journey.
These five short episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.
The first community meeting is on April 28th, 2022. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting.
The second hour of every community meeting will be focussed on helping each other overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.
We're running a competition for our listeners and clients during the month of March, During March, you can go into the draw to win one place on one of our Agile certified training courses. We are offering Agile Fundamentals, Combined PO and SM and Agile Scrum @ Scale. We will be adding Leaders who serve into our mix soon. This is really exciting, and we will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone.
Today's topic is on why most transformation journeys fail.
These five short episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.
The first community meeting is on April 21st, 2022. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting.
The second hour of every community meeting will be focussed on helping each other overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.
We're running a competition for our listeners and clients during the month of March, During March, you can go into the draw to win one place on one of our Agile certified training courses. We are offering Agile Fundamentals, Combined PO and SM and Agile Scrum @ Scale. We will be adding Leaders who serve into our mix soon. This is really exciting, and we will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone.
KeywordsScrum, people, lean, class, business, kaizen, Sutherland, learning, trainers, world, product owner, teach, agile, organisation, coaches, team, training, read, Buddhism.
IntroductionWelcome to Episode 76 of the enterprise excellence podcast. It is such a pleasure to have Mr Avi Schneier on the show with us today. Avi is a leader in all things Agile and Scrum. Avi joined us last week in Episode 75, where he spoke about the link between agile and lean and told many great stories about making Scrum work. If you haven't already, I encourage you to listen to Episode 75 to get the background for this chat. Today we chat about value stream mapping and organisational structure around creating your suite of offerings for customers.
Two Minute Tip16:13min
That's a good question. I'll give them two. Tip one. Get professional help, man. When people say to me, oh, you know, we don't need coaches and stuff or consultants. Listen, go take a look at any sports team. Brad, what's your favourite sports team?
Brad
The Queensland rugby league team.
Avi
Great. Okay. Is there a coach on the team?
Brad
Yeah, yep. Multiple, multiple.
Avi
Multiple? How many coaches do they have?
Brad
There have 4-5 key coaches on different techniques, but they also bring back ex-players as coaches. They call them FOGS, former origin greats.
Avi
So there's great. Let's just pretend there are five coaches. Okay, how many players are on the team?
Brad
- 18 in total with subs.
Avi
So you have 18 people and five coaches. That's a coach for every three people. It's crazy. Yeah. But that's the real deal of professional sports. So these are people who are paid. They call themselves professionals. They are paid exorbitant amounts of money to play a child's game for a certain portion of the year. And yet they have five coaches on that team. Think about that for a second. Now you want to take a multi-billion dollar business with 10s of 1000s of employees, and you want to read a 13-page guide and watch a 20-minute video on YouTube. And you think you know how to do this. Get the hell outta here. Do yourselves a favour get professional help. And that's tip number one.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Avi Schneier is available on Linkedin: linkedin.com/in/avi-schneier.
What next?1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Simply connect with Brad and mention the offer - via email at bjeavons@iqi.com.au. or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn. 2. Join our membership page to access free planning resources. 3. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com
SA Partners
Keywords Scrum, people, lean, class, business, kaizen, Sutherland, learning, trainers, world, product owner, teach, agile, organisation, coaches, team, training, read, Buddhism.
Introduction Welcome to episode 75 of the Enterprise Excellence Podcast. It is such a please to have Mr Avi Schneier on the show with us today. Avi is a leader in all things Agile and Scrum. Avi has had an extensive career as an educator, stockbroker and consultant. Avi is a principal consultant and board member for Scrum Inc. Avi's purpose is to help organisations thrive in a world where change is the only constant.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Quotes 04:57 min And here I am sitting in a class, and every single thing that's being said, I'm like, Why? Why aren't I doing that? Why isn't everybody doing that? What's wrong with everybody? Like I could? I couldn't, I couldn't figure it out.
07:48min When you're going to give somebody Backlog. It's what, why, KPI and done by. Where done by is not a person. It's not who. It's when. You're telling you telling the team; this is what I'd like. This is why I think it's important. Here's how I'm going to measure it. And by the way, this is when I expect it to be done to be finished. Or this is what to expect to look at it with you to inspect and adapt and improve for the next time. Right? If you give people those four constraints, you're gold.
16:18min So I created the trainers' program with Dr Sutherland because I was like, listen, we want people to preach the gospel, you know, for lack of a lack of a non-religious term, but we want them to do it well.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Avi Schneier is available on Linkedin: linkedin.com/in/avi-schneier.
What next? 1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Simply connect with Brad and mention the offer - via email at bjeavons@iqi.com.au. or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn. 2. Join our membership page to access free planning resources. 3. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com
SA Partners
Keywords
Regrets, people, life, negative emotions, research, distancing, born, reflect, kinds, university, self-compassion, book, mike, emotion, leads, lottery, thinking, extremes, listeners.
Introduction
Welcome to Episode 74 of the enterprise excellence podcast. It is such a pleasure to have Mr Dan Pink on the show today. Dan is the author of seven books! Four New York Times bestsellers, and one brand new book, just released. Today we'll talk about Dan's new book, The Power of Regret, How looking backward moves us forward. Let's get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute Tip
So I'll give you a few things. First of all, I think that these four core regrets: foundation, boldness, moral and connection, I actually think that they, along with giving us a pathway to the good life, I think that they are the components of a strong organisational culture.
That is cultures that cohere, cultures where people feel a sense of psychological safety, where people are able to do great work are cultures where there is a foundation, where people do have a chance to act boldly, where people are doing the right thing, and where they are connected to other people.
And so regret also gives us the building blocks of, I think, a coherent, powerful corporate culture. So that's it at a broad level.
At a very, very tactical level, one of my favourite tips comes from Tina Seelig at Stanford University, who suggests that all business leaders should put together what she calls a failure resume. And a failure resume is, you know, we have all these resumes, saying what incredible people we are and the incredible jobs we've had, and the amazing things we've accomplished.
A failure resume talks about all of your failures, setbacks and screw-ups, but it doesn't just leave it there. You, you have a resume of all your failures, but then you say, what did this teach me? And then what am I going to do about it? And so I think that that, that leaders, showing their failure resume, particularly how they can extract lessons from those failures, pointing forward, is a powerful, powerful thing, and everybody in organisations should give that a try.
Links
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Dan Pink can be found on his web www.danpink.com - all kinds of free resources and videos and links to books.
What next?1. Join our new community, starting in April 2022. Go to https://www.enterpriseexcellenceacademy.com 2. Watch our 2 min tip: Common Goal with Rugby, and subscribe to our YouTube channel. 3. Join our membership page to access free planning resources.
SA Partners
KeywordsPeople, maintenance, reliability, folks, measures, problems, organisation, engage, leadership, approach, manufacturing plant, Deming, operation, distributors, support, create, thinking, business.
IntroductionWelcome to Episode 73 of the enterprise excellence podcast. It is such a pleasure to have Mr Ron Moore back on the show with us today. Ron joined us last week in Episode 72, where he spoke about operational reliability and performance. We chatted about how leaders need to look at their business as a whole system rather than in silos. If you haven't already, I encourage you to listen to Episode 72 to get the background for this chat. Today we chat about engaging your team to align the whole organisation and jump on the bandwagon together.
Let's get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Key Takeaways1. Align – As a leader working to create alignment of the organisation strategically, to a common purpose, vision and goals. Helping cross functional teams align systemically to ultimiately work together to improve towards that purpose and goal.
- Leadership Leadership Leadership. We hear the importance of leadership through so many studies, books and experts. The importance comes as it is ultimately the leadership that does or does not apply enegery to creating strategic and cross functional alignment. It is leadership that will either take an approach that engages or disengages people as they deploy the strategy and changes required. Rons advice to start small and then support these small cross runctional teams to overcome challenges and recognise wins was great. Also Rons discussion around leadership behabiours such as the budget example was so important. How as a leader can you reflect on your behaviours and the systems you have in place within your organisations? How can you do this continuously to improve into the future. I recommend considering the retrospective approach out of Agile. Each day, week or month reflect back and write down what you should keep doing, stop doing and start doing moving forward to help your organisation achieve greater operational reliability and performance. Think heavily on the systems you have in place and what behaviours these are driving in your people and also your own behaviours as a leader.
Thanks again for your time and knowledge Ron, thanks for helping us create a better future. Bye for now.
What next?1. Join our new community, starting in April 2022. You can start at any time! Go to https://www.enterpriseexcellencepodcast.com 2. Download our FREE Time Optimisation Program, which is available for FREE until April 1st, 2022. Go to https://www.enterpriseexcellencepodcast.com/downloads 3. Connect with Brad on LinkedIn.
KeywordsPeople, maintenance, reliability, folks, measures, problems, organisation, engage, leadership, approach, manufacturing plant, Deming, operation, distributors, support, create, thinking, business.
IntroductionIt is such a pleasure to have Mr Ron Moore on the show with us today. Ron is a leading expert in the fields of operational reliability and performance. He has written the books "What Tool When, a management guide for selecting the right improvement tools", "Making Common Sense Common Practice" and many more. Ron is currently working with global fortune 500 companies helping them create a better future. Let’s get into the episode. Ron thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Quotes10:03min And, you know, our fundamental mission, in my mind, was to help our customers be more successful. It wasn't about the watch or the instrument. It was, how do we help you get a better night's sleep? How do we help you improve your profitability? How do we help you solve your problems? So you're more successful? Because I always felt like if we made them successful? Well, we couldn't help but be successful. Yeah. So it was that kind of thinking that went into just about everything we did.
ConclusionWell, that's the end of this episode with Ron.
To quote Ron here, How do we help you solve your problems to be more successful? That's also what I am trying to do in the enterprise excellence academy and community that Em and I have set up, ready to start with agile training and an agile community in March 2022. We want to help solve your problems through training and, most importantly, a community.
Go to www.enterpriseexcellenceacademy.com to join the community or purchase our upcoming Agile training. I'll put the links in the show notes.
What next?1. Join our new community, starting in April 2022. You can start at any time! Go to https://www.enterpriseexcellenceacademy.com 2. Download our FREE Time Optimisation Program, which is available for FREE until April 1st, 2022. Go to https://www.enterpriseexcellenceacademy.com/downloadshttps://www.enterpriseexcellenceacademy.com/downloads 3. Connect with Brad on LinkedIn
Summary KeywordsScrum, people, companies, product owner, faster, agile, scale, organisation, big, building, tesla, toyota, product, decision, s curve, create, real, electricity, Australia.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two-minute TipWell, you know, the big things at Scrum at Scale that make all the difference is we have an Enterprise Action Team, which is the management that is running a Scrum team. It's meeting every 15 minutes every day. Its job is to fix anything that's broken in the organisation, the same day or within a couple of days. That makes all the difference.
We start the discussion around that. That's where you see things breaking down. And then, on the prioritisation side, we have this Meta Scrum. You say, people, what is this Meta Scrum? Well, the Meta Scrum is just the management, the product owners getting together and agreeing on implementing the product backlog that they can jointly agree on—and doing an app for the enterprise as a whole.
And so the tip I would give is to get those pieces of Scrum at scale running.
Key Takeaways
1. Analyse what value are you or are you not creating
Jeff mentioned that 30% of what most companies are creating delivers no value and could be stopped today. Within the organisations, I visit most people are flat out with not enough time in the day. This is a fast way to bring back focus on time. Jeff's story of what Steve Jobs did focusing the company on the right products and removing others when he came back to Apple as CEO was a great one.
- Increase decision speed.
When Jeff mentioned that decision speed is a significant contributor to organisation success, I gained insight. When you are a small start-up organisation, decision speed is extremely fast. As you grow, many aspects of bureaucracy, poor systems and culture creep in that slows decision making speed. Scrum@Scale is a way to retain decision making speed and value focus as you scale.
Thanks again for your time and knowledge Jeff, thanks for helping us create a better future.
Links Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Jeff can be found on LinkedIn here. Thanks again for your time and knowledge, Jeff. Thanks for helping us create a better future.
What next?1. Listen to our amazing interview with Jeff on his background in #6 The Amazing story of Jeff Sutherland, Agile and Scrum. 2. Or watch #6 with Jeff on Youtube. 3. 1. Join our new community, starting in April, 2022. You can start at anytime! Go to https://www.enterpriseexcellencepodcast.com
SA Partners
Summary KeywordsScrum, people, companies, product owner, faster, agile, scale, organisation, big, building, Tesla, Toyota, product, decision, 's curve', create, real, electricity, Australia.
IntroductionWelcome to episode 70 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Jeff Sutherland back on the show with us today. Jeff and Ken Schwaber are the founders of Scrum or Agile, as many call it. Jeff is the author of the best selling book Scrum – the art of doing twice the work in half the time and A scrum book, the spirit of the game. Jeff is back on the show with us today to talk about Scaling Scrum and creating an Agile organisation using Scrum@Scale. Jeff has had a fantastic career which you can learn about on Episode 6 of the Podcast. Let's get into the episode. Jeff, thank you so much for joining us again today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
EXCITING NEWS!Remember, we are now bringing to the Asia Pacific region the opportunity for you to get trained and certified by Jeff's Agile Education Program and connect to the associated community. Together, we will help our own and others organisations truly transform and create a continuous improvement and innovation culture.
We will do this by working directly with our world's experts and supporting each other. We have the training and a community in English and Mandarin. Anyone registering for a course gets six months of free entry to the community and resource library. You also get access to our time optimisation program to help you break out of the whirlwind, gain back time and focus on what is most important.
These additional value offerings more than cover the cost of a course. We have also optimised the community approach to minimise time impact on members. The community runs for two hours each month via Zoom. The first hour is training and Q&A on a key topic with one of our world's experts. The second hour enables us to collaborate and help each other on our excellence journey. Help each other sustain focus, overcome challenges and move forward. You will also be able to progress forward and become an Agile Education Program trainer in the future and help others more broadly create a better future. The Enterprise Excellence Academy and Podcast is a social enterprise; profits go to charities that help socially, economically or environmentally create a better future for our world.
There are limited numbers with each training cohort. If you are interested, please connect or register quickly on our website http://www.enterpriseexcellenceacademy.com
I look forward to meeting many of you and growing together to create a better future.
Quotes02:25min An Agile team is only a piece of that picture, a very small piece. Having agile teams in IT does not make you a winner. The whole organisation has to be agile in today's environment.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Jeff can be found on LinkedIn here. Thanks again for your time and knowledge, Jeff. Thanks for helping us create a better future.
What next?1. Join our community and register for online Scrum/Agile training courses with us.
Summary KeywordsPeople, leaders, work, group, meeting, organisation, levers, learn, question, create, lives, reflect, team, book, person, agenda, relationships, business, conversation.
IntroductionWelcome to episode 69 of the Enterprise Excellence Podcast. It is such a please to have Diana Jones back on the show with us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute TipWould it be the leaders to be able to really move forward? Based on what you've written in your book? What would be that short, sharp tip you'd give?
I think the key is to stop being a creature of habit and be a creature of purpose. Essentially and I mean, leaders are asked to do this all the time, really find your why, begin with the end of mind, but like that, really, that is the key is to keep refreshing that because so many people have said this for such a long time, you know, changes, familiar change is constant.
Well, it's true. And the last two years have been significant in terms of our ability to get together and to get together with who we chose. And it's just made radical differences. And of us being online. Like enabling you and I to have this conversation so easily together, without having to get on a plane and travel for a day or so. Yeah, travel across the ditch. Yeah, just across the ditch. It is. Also, it makes it easy, being able to work electronically, but electronic doesn't ever replace human interactions. So it's really learning how to create the human interaction. And it's been willing to stop being a creature of habit and really being willing to learn what's required now, which is a new way of relating.
And people who are coming back to work and are coming back to face to face work are not going to tolerate boring meetings. They're not going to tolerate being in groups with people they don't want to be with. And so, leaders are going to have to do something that really makes people want to be together and want to work together and want to produce together. Yeah, so that's the challenge. And that's my two minutes tip. Thank you reflect and learn continuously. That's powerful. Yeah.
Thanks again for your time and knowledge Diana, thank you for helping us create a better future.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Diana is a Leadership advisor, executive coach, and author,
Web: diana-jones.com
Connect with Diana: LinkedIn | Facebook | Twitter
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel. 2. Listen to Diana's first episode #68. 3. Join our membership page to access free planning resources, including the excerpt from Diana's book, Leadership Levers.
Summary KeywordsPeople, meeting, leaders, organisations, levers, group, managers, tone, behaviour, life, book, leadership, create, emotional, called, team, elements, learning, read, recognise.
IntroductionWelcome to episode 68 of the enterprise excellence Podcast. It is such a please to have Diana Jones on the show with us today. Diana is an author, trainer and coach in the fields of leadership. Diana is focused on helping leaders and teams shift their behaviours to connect relevantly for powerful results and sought after cultures. Diana's new book Leadership Levers – Realising the power of relationships for exceptional participation, alignment and team results has just been released. Let's get into the episode. Diana, thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadGo to www.enterpriseexcellencepodcast.com/downloads to download the six principles for exceptional meetings Diana has kindly provided us. Please subscribe and share this podcast to help others gain insights and create a better future.
Quote14:09min Leaders have got their arms around their content, and information and logic and all that kind of stuff, where actually, it's the way they can help people interact with one another that is at the core. So by taking their foot off the brake, they really learn how to work with groups, and how to work with people. And it is a learnable thing. It's just that none of the business schools have adequately approached it.
ConclusionWhat a great episode. Thank you, Diana, so much for your time. I've gained so much knowledge already. Come back next week for episode 69 of the Enterprise Excellence Podcast, where we delve into Diana's new book, Leadership Levers, further and a lot of her learnings that will help us all create a better future. Bye for now.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Diana is a Leadership advisor, executive coach, and author,
Web: diana-jones.com
Connect with Diana: LinkedIn | Facebook | Twitter
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel. 2. Listen to the Enterprise Excellence Podcast, #33 Gareth Brown, Shingo winner who also talks about culture in a greenfield opportunity. 3. Join our membership page to access free planning resources, including the excerpt from Diana's book, Leadership Levers.
Merry Christmas Everyone :) We hope that you and loved ones have a fun, safe and kindly Christmas with your family and friend. And here's to a wonderful Happy New Year and 2022.
This is our final episode of the year number 67. And we just thought we'd finished the year, just prior to Christmas with a wrap up of our year and the key insights that we've had this year.
Our final podcast of Season 2 hard to believe!
SUMMARY KEYWORDS
behaviors, leaders, systems, year, people, business, excellence, reflect, company, culture, drive, book, recycle, leadership, organizations, succession planning, priestley, journey, emily, leads.
"But next year, we are going to be working on, we're doing large scale planning at the moment, on a whole new offering to enable training where, training and enterprise excellence and key elements of Agile and Lean can be done widely and at low cost, so that people can get on training.
But I think the thing that's exciting with it is looking at how do we build a community where we can bring back our world's experts to provide this community knowledge and insight to help their journeys keep going, but also establish peer to peer support? Where a group of like minded leaders and practitioners of excellence can gather and actually support each other too. Because half the battle with these journeys is being able to overcome challenges and keep the energy up and gain the support because it can be tough. You know, I mentioned three things there today. And it's It seems simple, but it's it's not easy. And so I think that's exciting. I think this is a way that we'll be able to help a lot more people and a lot more organizations more broadly using some of the great outcomes of COVID which is our use of virtual technology."
Till next year, bye for now. Our first episode for Season 3 is back on January 10th, 2022. Merry Christmas!
KeywordsPeople, Gemba, discipline, continuous improvement, journey, marketing, point, measures, measurement, sales, structure, office, understand, bit, organisations, approach, helping, focus, salesperson.
IntroductionWelcome to Episode 66 of the enterprise excellence Podcast. I'm so pleased to have you with me here today, Mr Neal Jorgensen. We're doing this interview in person. Neil has a big background in marketing, chairing ADMA in Queensland, continuous improvement, innovation and marketing, and then on into continuous improvement within many organisations, helping them achieve an improvement journey both culturally and systematically. Today, we're focusing on bringing continuous improvement into the office, which is a topic we haven't covered too much. Neil, thanks for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadMany organisations are now looking to implement agile or lean in the office environment. This can be challenging. If this is you, go to enterpriseexcellencepodcast.com/downloads to get hold of an agile implementation approach that Neil has kindly provided. Please like, subscribe and share this podcast to help others gain insights and create a better future.
Two Minute TipProbably the most important thing that I've learned, and, you know, I haven't worked in a scenario where the focus has been so completely on continuous improvement and getting it in there. We've always had to embed that type of approach whilst doing our other normal work.
So I think the big tip is to really get in and understand what are the challenges and drivers, the positive and negative consequences for people doing their jobs in the areas you're focusing on? Wow. So you know, is there a risk of embarrassment? Where are the real pain points for them about doing their job?
And, with that is looking at what their interaction is with their internal stakeholders or internal customers. Do they understand what their internal customers really want from them? And are they trying their hardest to deliver that? And a lot of that really, you know, involves focusing specifically on what those people do as part of their job. And before you even go about improving it, you have to really have, you know, some aspect of understanding with them about what their job actually is.
Yeah, that's neat. So in a way, you're saying, mate, really hone in on that Gemba piece. You might know those discipline areas you want to bring in or that you've got your kit bag to bring in. But go to Gemba. Understand and then go back to the kit bag for what do we need to become more disciplined with to help them help themselves then? Yeah, that's right, and in leadership above.
Thanks again for your knowledge and time Neil, thanks for helping us create a better future. Bye for now.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
You can find Neil Jorgensen on LinkedIn.
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel. 2. Listen to the Enterprise Excellence Podcast, #60 How to create a system of willing and able problem solvers with Mike Hoseus. 3. Join our membership page to access free planning resources.
SA Partners
KeywordsPeople, organisations, lean, economic, green, create, environmental, world, environment, Womack, planet, big, saved, driven, companies, purpose, helped.
IntroductionWelcome to episode 65 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Keivan Zokaei back on the episode to talk with us about one of the best books I have ever read. It is a book that showed the clear win-win between my two passions, business and environmental improvement. Creating a Lean and Green Business System, written by Keivan, is a book truly about creating a better future with many compelling case studies. Let's get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadRemember to go to enterpriseexcellencepodcast.com/downloads to get hold of a Systems Boundary Map. Please like, subscribe and share this podcast to help others gain insights and create a better future.
Two Minute Tip32:38min I think, make it a reason for yourself. Give yourself, do yourself a favour. It's about believing in it personally, having a purpose, and making your own life a bit more purposeful. And it's something that you care about, and rest assured others will also care about it. Others will see right through your passion and will believe in it, and will join the journey with you. And of course, in the beginning, we will have a few small setbacks and ups and downs, such is life. But ultimately, look at all these other people who've managed to accomplish great feats. That's not even two minutes. That's probably 10 seconds if you like. It starts with us, each one of us personally. ,
I can see that the bigger purpose and the bigger drive to something like leaning green will help you through some of the tougher times, I'm sure.
Conclusion/Key TakeawaysWhat a great episode. Remember you can go to our website enterpriseexcellencepodcast.com/downloads to download a systems boundary map you can use to understand your organisation's current state environmentally. Please like, subscribe and share this podcast to help others gain insights and create a better future.
There were two key takeaways for me from this episode.
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The win-win between economic, ethical and environmental gains. For so long, the perception has been that you can have environmental and social gains, but there is a cost economically. Companies adopting a Lean and Green Continuous Improvement approach prove a clear win-win outcome can be achieved.
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The alignment of environmental, safety, quality and economic gains within an organisation. They are all achieved the same way. There is massive potential for the people in these roles within organisations to align, unify their effort, and help their organisations achieve a culture of continuous improvement for themselves, others, and the planet.
Thanks again for your time and knowledge Keivan, thanks for helping us create a better future.
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel. 2. Listen to the Enterprise Excellence Podcast, with Katie Whalen – from Getting in the Loop. https://www.bradjeavons.com/podcast/episode/4af8ffb0/32-how-to-slow-the-environmental-loop-in-a-circular-economy-with-katie-whalen. 3. Join our membership page to access free planning resources.
SA Partners
Keywordsbehaviors, people, organization, kpi, book, focused, assessment, journey, system, results, kpis, Morgan, calibrating, excellence, measure, culture, world, assess, continue, elements
IntroductionWelcome to Episode 64 of the Enterprise Excellence Podcast. I'm so pleased to have Dr Morgan Jones back on the show with us today. Morgan will be chatting to us today about Why Bother? Why and how to assess your continuous improvement culture. What an important book. I'm so looking forward to this conversation.
Morgan spoke to us in our last episode, number 63. I encourage you to listen to episode 63 before this one if you haven't already. In a nutshell, though, we spoke about
- KBI's and KPI's - why it is important to measure behavioural rather than performance indicators.
- Measurement system - focused on behaviours.
- What does an assessment look like because it can vary, depending on where the organisation is operating.
- How to calibrate an assessment.
Today we deep dive into calibrating an assessment and the language that assessors can use to encourage interview responses.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadWhat a great episode. It’s hard to believe that we are already heading into December, the last month of the year. We will be taking a break from Christmas Day until Tuesday the 10th of January, 2022. We hope that you and your family and friends have a wonderful Christmas and we welcome you back in the New Year. There are some absolutely cracking episodes that you could go back and listen to on the break – feel free to email me your favourite and we can have a chat about the best ones of the season.
Remember to go to enterpriseexcellencepodcast.com/downloads to get hold of many resources that we and our guests have provided. It is becoming a useful little library of tools that we chat about on the show. Please like, subscribe and share this podcast to help others gain insights and create a better future.
Morgan, thank you so much again, I really appreciate your knowledge and time and thank you for creating such a wonderful book to help us all. Cheers, Morgan. Bye for now.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Dr Morgan Jones is contactable on LinkedIn. The book is on preorder - due in September 24th, 2021.
What next?1. Watch our own episode (#27) with Brad Jeavons, all about Agile Sales on YouTube, and subscribe to our YouTube channel. 2. Listen to the Enterprise Excellence Podcast, #44 How to master facilitation and achieve great group outcomes with Dr Morgan Jones. 3. Join our membership page to access free planning resources.
SA Partners
Keywordsbehaviors, people, organization, kpi, book, focused, assessment, journey, system, results, kpis, Morgan, calibrating, excellence, measure, culture, world, assess, continue, elements
IntroductionWelcome to Episode 63 of the enterprise excellence Podcast. I'm so pleased to have Dr Morgan Jones back on the show with us today. Morgan will be chatting to us today about Why Bother? Why and how to assess your continuous improvement culture. What an important book. I'm so looking forward to this conversation. Morgan, thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadRemember to go to enterpriseexcellencepodcast.com/downloads to get hold of the Enterprise Excellence big picture map to help your organisation explore its excellence journey. Please like, subscribe and share this podcast to help others gain insights and create a better future.
Quotes03:58min How do you want people to behave in the new world? And how do you reinforce or keep that going?
20:07min Senior leaders are responsible for the culture of the organisation, for managing and continuing to improve, and manage it, lead it.
ConclusionLet's call this episode to an end, Morgan, and continue our chat next week. Thanks for the talk today on your book Why Bother? Have a great week all, and catch you next time.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Dr Morgan Jones is contactable on LinkedIn. The book is on preorder - due in September 24th, 2021.
What next?1. Watch our own episode (#27) with Brad Jeavons, all about Agile Sales on YouTube, and subscribe to our YouTube channel. 2. Listen to the Enterprise Excellence Podcast, #44 How to master facilitation and achieve great group outcomes with Dr Morgan Jones. 3. Join our membership page to access free planning resources.
SA Partners
KeywordsVisual, operators, workplace, people, organisation, executive, create, connect, hear, supervisor, flow, thinking, shift, company, visual displays, leader, leadership, happen, speak.
IntroductionWelcome to Episode 62 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Gwendolyn Galsworth back on the show with us today. Gwendolyn is a leader in the visual workplace, a best selling author and a legend in Enterprise and Operational Excellence. Gwendolyn spoke to us in our last episode, number 61. I encourage you to listen to episode 61 before this one if you haven't already. In a nutshell, we spoke about two questions for both the frontline and supervisors to ask themselves:
- What do I need to do?
- What do I need to share?
Today we speak about the connection between the operators and senior leadership. Can the passion in the frontline created from a visual workplace be reciprocated at the executive level?
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadGo to enterpriseexcellencepodcast.com/downloads to a Visual Workplace guide Gwendolyn has kindly provided. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.
Two Minute TipI would, first of all, be very hesitant to advise until I saw the floor and got a measure, got a measure of the man or woman who was asking me and try and try to figure out what is it that they would be willing to begin with that was actually a substantial step forward. That is very important to know the measure of the person you're talking to. And hopefully, that they stay in place long enough for step one to be activated.
But certainly, in 90% of the cases, I would begin with visual reality. Because it prepares the work culture for dramatic changes visual reality is not a dramatic change. It is in fact, simply completing the circle people know they need information and they get it Oh good. So it is taking a human need 50% of human brain function is dedicated to finding and interpreting visual data. There it is.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Gwendolyn can be contacted via the "contact us" page on her website: https://www.visualworkplace.com. She is keen to find consulting partners, a university to house her training, and any person looking to undertake a visual transformation. Her email is gwendolyn@visualworkplace.com.
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel. 2. Listen to the Enterprise Excellence Podcast, #43 I-driven visual leadership, and #18 Work that makes sense with Dr Galsworth. 3. Join our membership page to access free planning resources, including the Visual Workplace Guide from Dr Galsworth.
KeywordsVisual, operators, workplace, people, organisation, executive, create, connect, hear, supervisor, flow, thinking, shift, company, visual displays, leader, leadership, happen, speak.
IntroductionWelcome to Episode 61 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Gwendolyn Galsworth back on the show with us today. Gwendolyn is a leader in visual workplace, a best selling author and legend in the field of Enterprise and Operational Excellence. Gwendolyn spoke to us in Episode 43 about I driven leadership and operator lead visual workplace in episode 18. Today we connect them both and discuss the connected visual workplace.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadGo to enterpriseexcellencepodcast.com/downloads to a Visual Workplace guide Gwendolyn has kindly provided. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.
Quotes01:44min Visual reality creates a language. Visual reality creates a language of operations. And it's a physical language. It's a language of visual devices. So what you are doing in a visual workplace is putting in that common language, putting in a common improvement, understanding, physically. That's what a visual workplace does.
09:43min We want to replace that with an elegant, doable model, implementable model. What we're putting in place in the workplace are physical devices that hold the message for us. Sometimes that message is about a goal, is about a KPI that needs to go in one direction or the other. But sometimes, it's about an attribute. It's about a single attribute that if it isn't, there will cause a lot of problems.
15:33min They have the skill, they know what the outcomes are, and they flow through it, and they just contribute, contribute. They go home happy. It's four o'clock in the morning; they go home happy. They have a good night's sleep. They can hardly wait for the next day. But it's the same thing for an executive. It's the same thing for a supervisor as well.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Gwendolyn can be contacted via the "contct us" page on her website: https://www.visualworkplace.com. She is keen to find consulting partners, a university to house her training, and any person looking to undertake a visual transformation. Her email is gwendolyn@visualworkplace.com.
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel. 2. Listen to the Enterprise Excellence Podcast, #43 I-driven visual leadership, and #18 Work that makes sense with Dr Galsworth. 3. Join our membership page to access free planning resources, including the Visual Workplace Guide from Dr Galsworth.
SA Partners
Keywordspeople, problem, standard, solving, culture, organisations, behaviours, coach, problem solvers, Japanese, system, hr, thought, Toyota, question, plant, barrier, teaching, talking
IntroductionWelcome to episode 60 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Mike Hoseus on the show with us today. Mike is the co author of Toyota Culture with Dr Jeff Liker. Mike has dedicated his career to helping organisations create cultures of continuous improvement. Creating systems of willing and able problem solvers at all levels of the organisation. Let’s get into the episode. Mike thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadWhat a great episode, remember you can go to our website enterpriseexcellencepodcast.com/downloads to download a diagram Michael helped me form which outlines the link between an organisations behavioural and operating systems, root cause problem solving, innovation and improvement.
Quotes/ Two Minute TipYeah, it's kind of summarising what we've talked about. Having a problem solving standard. I asked that yesterday, and probably not even half the hands went up. And then I went to that group I had to certify and said, "How many of you have compensated problem solving standards?"
So how are we going to coach problem solving to your point earlier, when we don't have a problem solving standard. So let's make a problem solving standard and then let's coach it. So now what Toyota does there is puts together what they call the FMDS, a Floor Management Development System. So we got our problem solving standard. Now throughout the day, we're gonna have huddles, we're gonna have our scoreboard. And we're going to identify gaps, right?From their goal to their actual. And now we're going to identify problems, we're going to prioritise them. And we're going to assign them to people. So we can start practicing the Kata. Mike Rother who called it practising the problem solving. And we can do that in every layer. Everybody in the organisation should be standing in front of a scoreboard once a day, or now we can do it virtually with Zoom or whatever. And identifying and working on a problem.
I had another Japanese story where the guy ends and says, solve one problem today Mike. So I'm running around firefighting. And he says, Well, I know you got lots of fires. But while you're fighting the fire, solve one problem. Pick one, solve one. So if we can get my 1000 people in assembly doing the same thing, now I'm making progress.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Mike can be contacted via LinkedIn: linkedin.com/in/mikehoseus
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
-
Listen to the Enterprise Excellence Podcast, #46 Peter Hines who is passionate about improving HR and the people value stream.
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Join our membership page to access free planning resources.
SA Partners
Summary Keywordsorganisation, people, tps, books, management, Shingo, called, problem, kaizen, company, create, lean, business, understand, productivity, direct observation, manufacturing
Introduction Welcome to Episode 59 of the enterprise excellence podcast. It is such a pleasure to have Mr Bruce Hamilton back on the show with us today. Bruce has created some of the most engaging knowledge transferring content I've ever come across in Lean, one of those being Toast Kaizen. In this episode, we chat about the importance of thinking longer-term and bigger picture and supporting the journey with visionary leadership.
I encourage you to listen to episode 58 before this one if you haven't already.
Let's get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
FREE DownloadGo to enterpriseexcellencepodcast.com/downloads to download an Enterprise Excellence Big Picture map which will allow you to analyse your organisations systems in line with your longer term vision, meaningful goals, culture and customers.
Two Minute Tip06:17min Well, there's a quote from Eli Goldratt, "think globally and act locally", that is always on my mind. If you kind of look at that time frame, we arbitrarily have divided a continuum into buckets, you know, seconds, minutes, hours, weeks, months, and so on. And somewhere, there's this long-term view, and that's distant. So, where do we focus? We're right here in the present. We're always focusing on the present. What are we doing today?
And yeah, it's out there somewhere. So, our actions are never, or not often enough, based upon that big picture. And I think we would all be better off if we were doing that. We wouldn't be having these awful news stories about the environment. And, you know, those worries if we were thinking out in the future, but then, you know, doing something about it every day. So, everybody every day, that's the slogan of our organisation. We've got to; you've got to do something every day. And you'll learn that way.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Bruce's LinkedIn profile:linkedin.com/in/bruce-hamilton-a09a4616
Websites: oldleandude.org (Blog), gbmp.org (Company), neshingoprize.org (Company)
Email: pokayoke@comcast.net
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
-
Listen to the Enterprise Excellence Podcast, #31Theory of Constraint Innovation and Optimising Outcomes with Lewis Trigger.
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Join our membership page to access free planning resources.
Summary Keywordsorganisation, people, TPS, books, management, Shingo, problem, Kaizen, company, create, lean, business, understand, productivity, direct observation, manufacturing
Introduction Welcome to Episode 58 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Bruce Hamilton on the show with us today. Bruce has created some of the most engaging, knowledge transferring content I have ever come across in lean, one of those being Toast Kaizen. Bruce is also an author and educator who has helped some of Americas largest and smallest organisations on the road to world class practices. Let’s get into the episode. Bruce thank you so much for joining us today.
FREE downloadGo to enterpriseexcellencepodcast.com/downloads to download an Enterprise Excellence Big Picture map which will allow you to analyse your organisations systems in line with your longer term vision, meaningful goals, culture and customers. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.
Quotes 23:05min So the TPS managerial was there, too, so that managers could create an environment that was favourable for this stuff. So people would surface problems rather than sweeping them under the rug.
23:59min You can't have a commitment if you don't really understand some of the details. You don't need to be an expert. But you need to understand why set up a quick changeover would be important. If you don't understand that, how can you be passionate about telling people it's okay? To practice the changeover, take that time, make that investment.
ConclusionWhat an entertaining first episode with Bruce Hamilton. Boy, he has some fantastic stories with the great thinkers in Lean. He has helped some of America's largest corporations – and some of its smallest – on the road to world-class practices. I can hear that humour plays a big part in Bruce's philosophy towards learning. We will continue the chat next week, Bruce. Join us next week for the concluding episode. This two-part episode series indeed provides insights to help us all create a better future. Talk to you next week, bye for now.
Links Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Bruce's LinkedIn profile:linkedin.com/in/bruce-hamilton-a09a4616
Websites: oldleandude.org (Blog), gbmp.org (Company), neshingoprize.org (Company)
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
-
Listen to the Enterprise Excellence Podcast, #31Theory of Constraint Innovation and Optimising Outcomes with Lewis Trigger.
-
Join our membership page to access free planning resources.
SA Partners
Introduction
Welcome, everyone to Episode 57 of the Enterprise Excellence Podcast. We have Brion Hurley back on the show with us today continuing an amazing conversation. Last episode, we spoke about the power of data with the Six Sigma side of things and the power of going and seeing and the elements of Lean. And we started to connect this to the environmental side and have had some amazing conversations about how there is a win win. Brion, thank you so much for joining us again today.
Two Minute Tip
I think if I had a couple of minutes to talk to somebody, I would say, focus in on where is the biggest opportunity and impact you can have. Because at least you know, it's the biggest area, and you're most likely to get the support you need to continue working on that. And then I think it goes back to the simple, Lean principle of going to the Gemba.
So if you're studying the water, walk the facility and look at all the pipes, pretend like you're a drop of water going through that facility and walk the flow. And see every time there's leaks, and there's condensation, and then there's water being wasted down the drain. It will open your eyes up to walk that value stream and look for the waste in that process. And I think you'll find a lot of great opportunities that people might have said, we've already looked at all this stuff, but they haven't looked at it from that exact perspective. And so, I think that could be a way to bring it in.
Or consider the energy. Where does the electricity come into the building? And how does it get dissipated out into the facility. It was a spaghetti diagram of mess when I saw the facility map at the at the site I worked at. So, I guess I would say pick the biggest priority impact from the environment standpoint, and then walk the value stream and go see. And I think you'll find a lot of great opportunities there and do it with a team make sure you're not doing it by yourself.
Free download - system boundary map template
Go to enterpriseexcellencepodcast.com/downloads to get hold of a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. This great tool allows an organisation to create a baseline of opportunity both environmentally and economically. You can use the template to track and motivate progress towards a greener, more profitable future.
Links
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Brion is available on LinkedIn here
Brion's email: brionhurley@gmail.com
Brion's website: leansixsigmaforgood.com
What next?1. Join our membership page to access a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. 2. Listen to the Enterprise Excellence Podcast #49: How to achieve circularity in your workplace with Ashleigh Morris. 3. Watch our episode unpacking Brad's brain! Episode 27.
SA Partners
KeywordsData, people, problem, lean, projects, environmental, sigma, organisation, Gemba, facility, impact, started, business, cost, opportunity, customers, improvement, environment, paybacks.
IntroductionWelcome to Episode 56 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Brion Hurley on the show with us today. Brion is on the episode to talk about an issue close to my heart: how can we achieve economic outcomes for an organisation while helping our planet? The topic today is Lean Six Sigma for good. And I'm so looking forward to this episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Free download - system boundary map templateGo to enterpriseexcellencepodcast.com/downloads to get hold of a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. This great tool allows an organisation to create a baseline of opportunity both environmentally and economically. You can use the template to track and motivate progress towards a greener, more profitable future.
Quotes 15:25min So get the data that is going to help you focus on which area to look at for the details, but don't expect the system to tell you all the details.
20:40min You know, I think the good thing is that a lot of these things are win-wins. So whether they care about the environment or not, this is the right thing to do. This saves money. This attracts employees. This gives us good PR. This reduces our permit fees or our electricity costs. Do you know? So I think trying to show the multitude of ways in which improving the environment helps the business. It'll hopefully, one or more of those will be enough to get people interested, and then hopefully, it's not so much about; we're just doing this because it's the right thing to do. But it's good for business too, and, and hopefully, you know, they'll come around to it. I really think if people get into this and really study and look at the impacts to our environment, I think they'll gain an appreciation for it.
ConclusionWhat a fascinating initial episode with Brion Hurley on the topic of Lean Six Sigma for Good. I have gained many insights and look forward to learning more in the next episode of this two-part series. Join us next week for the concluding episode. This two-part episode series truly provides insights to help us all create a better future. Talk to you next week, by for now.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Brion is available on LinkedIn here. Brion's email: brionhurley@gmail.com. Brion's website: leansixsigmaforgood.com
What next?1. Join our membership page to access a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. 2. Listen to the Enterprise Excellence Podcast #23 How to reduce your packaging impact, with Jason Goode.
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IntroductionWelcome to Episode 55 of the enterprise excellence podcast. I'm so pleased to welcome back Mr. Michael Bremmer to the second episode on Michael's background and his book, How to Do a Gemba Walk, a Leaders Guide. In the first episode, we covered the topic of finding a purpose for a walk, and then also listen, look and learn during a walk. Today, we're going to cover experimentation, and also evaluation further. Let's get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
DownloadGo to enterpriseexcellencepodcast.com/downloads to get hold of a Gemba Walk template Michael has kindly provided for you.
Two Minute TipWell, I think what we talked about earlier, is it realize that whatever you do at the outset, isn't what you should be doing two years from now. And so if I know that I want to be doing something different, and something better two years from now, I need to start. What's the groundwork that I need to lay now, so that I can measure the effectiveness of the experiment? So we've got an improvement experiment we're going to do, how am I going to assess if that is working well? And in putting that framework together, I don't want to be the sole source of coming up with the framework. I want to bounce this idea off of different levels of people within my team, if I'm just running a team, or in an organization at different levels of the organization, and bouncing that across my peers. And then I would be sharing it. If I was the CEO, I would be sharing what we're doing with other CEOs, especially those that I respect, and saying, here's how we're thinking about going about this, you know, do you have any other thoughts or things we should be thinking? So right from the get go, I'm trying to change my perspective of what's the best way for us to be able to, you know, to go about doing this? Just one addition to that, if I'm the assigned improvement resource with within the organization; which many people like to give to somebody and make it their specialty. So I've got the continuous improvement staff, I wouldn't only be thinking about what do we need to be doing to do the improvement thing, because that's kind of the job. But I would be thinking, what are actions can I take as a as a CI leader, that that's going to better engage my leadership team, and get them more actively involved with what is going-on.
Links Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Michael can be found on LinkedIn: linkedin.com/in/michael-bremer-25712b.
What next?
- Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
- Join our membership page to access the Gemba Walk template that Michael has kindly provided.
End of Show Key Takeaways 1. The power of creating a learning organisation and the part gemba can play.
2. The power of diversity in creating a learning organisation.
Thanks again for your knowledge and insights Michael, thank you for helping us create a better future. Bye for now.
SA Partners
IntroductionWelcome to episode 54 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Michael Bremer on the show with us today. Michael is the Vice President of the Association for Manufacturing Excellence Awards. He is on the advisory board of Dominican University and is the author of the award-winning book How to do a Gemba Walk – A leaders guide. Michael has dedicated his career to sharing knowledge and helping organisations worldwide improve to create a better future. Let's get into the episode, Michael thank you for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Download Go to enterpriseexcellencepodcast.com/downloads to get hold of a Gemba Walk template Michael has kindly provided for our listeners.
Quotes 03:38min And I think it's so important for organisations to find ways to improve more effectively on an ongoing basis.
07:00min It's a challenge for people to know what highly effective improvement practices look like because most people have never seen it.
09:08min And so your standard work moves from being this list of activities to much more behavioural change first of all for yourself. And then as you start to do that, then I think influencing the way that it is others are behaving and helping them to become actually better people in life.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Michael can be found on LinkedIn: linkedin.com/in/michael-bremer-25712b.
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel. 2. Listen to the Enterprise Excellence Podcast, #42 Hugh Alley, who talks about supporting frontline supervisors. 3. Join our membership page to access the Gemba Walk template that Michael has kindly provided.
ConclusionWhat a great initial episode with Michael Bremer on the topic of Leadership Gemba. I have gained so many insights and look forward to learning more in the next epsidode of this two part series. Join us next week for the concluding episode. This two part episode series truly provides insights to help us all create a better future. Talk to you next week, bye for now.
SA Partners
IntroductionWelcome to episode 53 of the Enterprise Excellence Podcast. Today we are chatting again with Mr David Mann in the final instalment of this 2 part chat. In the previous episode with David, we discussed creating a Lean management system with visual controls at the front line to capture the green and red actions hour by hour. In a red case, the frontline workers are asked what they believe caused the delay and that initial data is collected. This data goes to an accountability meeting, which involves the cross-functional support people above. And then another visual accountability system is created off the back of that meeting, where you're committing to get things fixed and solved. We talked about showing employees respect by asking them to contribute to problems that aggravate them daily. The Lean system that David developed had a powerful positive effect on how people think about the place where they come to work every day. It is a great episode to listen to before this one if you have the chance.
Today we chat about middle management and senior management in the Lean System and whether their skin in the improvement game is vital.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Two Minute Tip: Go to the Place, Look at the Process, Talk to the People.32:43min So I would go to the place. Look at the process, you know, the owner of the chalk circle, talk to the people. And consider that what you're looking for is the health of the production system at the front line. So getting a coffee cup and a T-shirt with the month's program is very different from going and seeing yourself, and I think that element is really straight Toyota. Go to the floor scope, go look for yourself, and be well enough prepared that you can evaluate what you're seeing. And where intervention is called for, you have the resources and knowledge to at least call for intervention; if not, do the intervention yourself.
Key Takeaways
1. Make challenges visible
- Lead and support the teams creating value
David mentioned the importance of leadership going to where value is created in their organisations to learn. From this learning, they can reflect and take action to improve themselves or help others if needed to build and sustain a culture of continuous improvement. David also mentioned the importance of the team huddle above the front line team. This huddle is critical to overcoming impediments and supporting continuous improvement where value is created. Front line teams can't do everything themselves; they are busy producing the value. They need support from other teams to overcome challenges and improve for their customers.
What next?1. Connect with David Mann - not the motorcycle artist! via his website: https://dmannlean.com 2. Listen to Episode #52 Part 1 with David Mann to listen to Lean on the frontline. 3. Join our membership page to access David's Lean Management System Form. 4. Read article - Lean for Frontline.
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
SA Partners
SummaryKeywordsProblem, people, factory, supervisors, lean, work, system, production, David, inventory, excellence, organisation, Toyota, department, visual, support, line, management system, psychology, accountability
IntroductionWelcome to episode 52 of the Enterprise Excellence Podcast. Early on in my journey into Enterprise Excellence, I came across a pivotal book that helped me and the people I worked for understand how they could support and sustain an excellence journey. The book was Creating a Lean Culture, written by Mr David Mann. I am so pleased to have David on the show with us today to share knowledge and insights into the work he has been doing with the Lean Management System, a critical approach to sustaining excellence journeys. Let's get into the episode, David; thank you so much for joining us today.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Quotes04:40min So, a part of the change from the mass production batch and queue system to the flow and pull system was a change in the pay system. So production operators, factory floor guys and gals, had, you know, for the past 90 years been paid on a piece-rate basis. So the more inventory you made, the more money you earned. It was a direct feedback loop for just producing more and more and more stuff that would be stacked higher and higher and higher and higher. And that was going to change.
Wow, what a great chat with David about implementing a Lean system into a business in a respectful way. David has given us a pretty deep discussion here of implementing a visual and behavioural lean management system with red and green measures and improvement actions. He also talked about the ultimate level of respect that leaders can show their people is to help them resolve problems on the front line. There is much more to come from this chat with David on middle and senior management's role in a Lean transformation journey. We will continue the deep dive into Lean with David in Part 2, which will be out next week. Thanks for listening, and please like, subscribe and share this podcast to help others create a better future.
What next?1. Connect with David Mann - not the motorcycle artist! via his website: https://dmannlean.com
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Listen to Episode 29 Quantam Lean Thinking with Sean Fields and Dr Michael Sanders.
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Join our membership page to access free planning resources - David has kindly provided a form for you to download.
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
SA Partners
KeywordsPeople, business, sport, involve, goals, achieve, glen, rugby, leaders, team, great, excellence, culture, understand, Glenn, life, amazing, values, world, leading.
IntroductionWelcome to episode 51 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Glen Panoho on the show with us today. Glen played prop forward for one of the greatest Rugby teams ever, 1998 – 2003 with the Australian Wallabies. Glen now leads culture and safety with a leading civil construction company in Australia. I am so looking forward to this conversation covering excellence in sport and business.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Key Takeaway - Sport and business share commonalities in achieving excellence. When you think about it, both involve humans, both are competitive situations, both are won or lost by teams. The important aspect for me in business is, have we helped frontline teams form their field of play, the reason for playing, challenging goals, and visual scoreboard as any team would have in sport? If we can help these teams align this field of play to the organisation's strategic direction, that is powerful. Thanks again for everything you have done in sport Glenn and for continuing the search for business excellence.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Glen can be found on LinkedIn here.
Thanks, Glen, for a great chat about being an Aussie representative in rugby.
What next?1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel. 2. Listen to the Enterprise Excellence Podcast, #47 James Kerr, who also talks about great sporting teams and business. 3. Join our membership page to access free planning resources.
SA Partners
IntroductionWelcome to episode 50 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Subhanjan Sarkar on the show with us today. Subhanjan's purpose is to help sales teams worldwide improve and achieve great results for their customers and themselves. Subhanjan has extensive knowledge and experience in IT, the origins of the new buyer-led transaction era and excellence in value transaction outcomes. Today we will explore how to understand and align with a customer's buying journey to deliver outcomes that exceed expectations for customers and your organisation.
Proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Key Takeaways
1. Think long-term
This first key takeaway, to think long-term with sales and the importance of this starting with senior leadership, was a great insight from Subhahnjan. Senior leadership need to make a significant culture shift from short term commodity-based sales to longer-term trusting relationships and adding value to have any chance of achieving success.
- Understand your customer and align with their buying journey
The second key takeaway, understanding your customer and aligning with their buying journey, is critical in achieving sales excellence. Subhanjan mentioned starting early in a customer's buying journey at the discovery phase. In the discovery phase, the customer doesn't know that they require a solution and who could help them. In this stage, customers need salespeople to take the time to understand them and their world. Plan how to connect with customers with abundance and value and build a process.
Customer Journey Mapping is a great technique to help a team start to think this way. Go to enterpriseexcellencepodcast.com/downloads to find customer journey mapping templates and resources. You can also find Subhanjan's thought-provoking e-book "What I Learnt Today" that he has kindly supplied for our listeners.
Two Minute Tip - Get into the buying journey early, connect with them, research for them, aid them, and you will have a seat at the table. My tip is that start really early. And that's sometimes may be daunting because you may not know what to do. And that's okay. Because the buyer possibly at that point doesn't know themselves. But if you are being a partner of that journey of not knowing and the discovery, I can guarantee you; you will have the permission to be on the table. And actually put in the time. As a salesperson, instead of cold calling, if we did research and knowledge sharing and sense-making for our prospects, I think we will be in a much better position. So my thought is that if you can somehow ensure that you are starting early and getting on that journey that the buyer is starting now, which will culminate 18 months from today. Start early, be there for what they need. Connect them, search for them, aid them, and you will have a seat at the table.
What next?Connect with Subhanjan Sarkar: LinkedIn
Download Subhanjan's e-book from our website: What I Learnt Today
Listen to podcast 27: Agile Sales with Brad Jeavons.
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
Introduction
Welcome to episode 49 of the Enterprise Excellence Podcast. It is such a pleasure to have Ashleigh Morris on the show with us today. Ashleigh has been recognised as one of our worlds most influential leaders in Corporate Social Responsibility. Ashleigh has dedicated her career to helping shift organisations to a more sustainable circular future for generations to come. She is joining us today to share knowledge on how organisations can move towards becoming more circular. Let’s get into the episode, Ashleigh thank you so much for your time.
Key Takeaways
There were two key takeaways for me from this episode
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Design, Maintain, Regenerate
How do we design out waste and pollution, maintain products at their highest value for as long as possible (which links back to the way we design products in the first place) and how do we help to regenerate our natural system. Wouldn’t it be a wonderful, sustainable world where our economy is designed with no waste or pollution, products and services are maintained at a high level of value for a long time with a financial approach to suit and we all regenerate the natural world. -
Involve everyone in planning and execution
This is such a common topic on this podcast. So many of our worlds experts who come on this show to discuss Enterprise Excellence raise this as a key topic in achieving sustainable change. Start with creating a plan, involve others and gain feedback, make adjustments. Then help others in your organisation form their aligned plans and approaches to executing them in a way that creates a connected organisational organism. An organisation system that can adjust and move quickly as one to create a better future.
Two Minute TipSo if you've never heard of the circular economy, or you've heard about it in the context of it's better recycling and better waste management, what I want to share with you is that it's about the economy. It's an economic model. And there's three key principles. And I would love you to reframe them as questions for your organization for your home life or your community or whether you know, your kids school, which are, how can we design out waste and pollution? How can we keep products and materials at the highest value for as long as possible? And how can we regenerate the natural system? I think if you had those those three principles, reframed as questions that will make sure that you're part of this new economy that we're trying to create, which is all about circularity, circulation of value versus extraction of value.
Quotes
09:47min So the circular economy is an economic performance based model that is designed to be restorative and regenerative. It has three key principles, which are really easy and logical, first, design out waste and pollution. So we're not dealing with waste at end of pipe here, we're designing it out through better processes. Keep products and materials at the highest value for as long as possible. We no longer want to make things to break, we want to build things to last and have a new commercial strategy to support that. Last is to regenerate natural systems. Look, we've gone so far beyond, you know, an approach to do less bad, we actually need to do more good. And for us to linear economies, extractive we take more than we ever give back to our natural environment.
What next?
1. Read our article: How a business can move towards the circular economy
2. Download this simple work instruction on strategy and cultural deployment.
Welcome to episode 48 What the All Blacks can teach us about the business of life. We are really pleased to have James Kerr back on the show with us today. Last week we explored the principles of what makes a team great. We explored the shift the All-Blacks made in their leadership approach, pass the ball, as they call it to shift ownership to the team. We explored the the teamwork journey the All-Blacks went on. Their focus on playing with purpose and creating a learning environment. Let's get into the episode.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
Quotes05:10min Have you got a culture in which complaints really go upwards? Or does everyone just kind of smoke cigarettes in the bike shed and kind of complain about the teachers?
10.30min And it's always that balance between the freedom to have the autonomy to individuate to become everything that we want to be to be our own person, balanced with our responsibility to collective action.
Key Takeaways1. Leaders create leaders – pass the ball.
The first takeaway is from the leaders create leaders statement James made. Right the way down to the front line in an organisation, this is a leader’s role. In James book legacy, he writes about the All Blacks Pass the Ball lesson. The job of a leader right down to front line employees is to create leaders. People who are empowered, focused on their goal, motivated and leading the way forward.
- Sweep the sheds – humble leadership.
The second takeaway, sweep the sheds, is about humility in leadership. One of the All-Blacks lessons in leadership is that senior players and leaders sweep down the change room at the end of each game. They do not leave it to the cleaners or get the players to do it; they do it themselves. This behaviour demonstrates and creates a culture of humility, unity, and respect. It is incredible how one simple leadership behaviour can create so many positive outcomes. These are called Capstone behaviours, behaviours that have a positive flow on to many other benefits. A great approach as a leader is to think about the culture you are looking to build or improve. Think about the behaviour you and your team could focus on that you predict would have many other positive cultural flow-on effects.
Thanks again for your time, knowledge, and energy James, I look forward to the upcoming books and hopefully getting you back on the show to talk about these in the future.
LinksLinked in: linkedin.com/in/james-kerr-09a70bb
Email: kerrjames1@icloud.com
Book: Legacy, 15 Lessons in Leadership - What the All Blacks Can Teach Us About the Business of Life.
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
There is also an article on how to be an effective coach which is relevant to this show, and a free visual coaching process for download and print. Please like, subscribe and share this podcast to help others gain insights and create a better future.
Keywordsculture, leadership, frontline, leaders, great, blacks, business, good, team, environment, talk, people, sport, climate, called, organisations.
IntroWelcome to Episode 47 of the enterprise excellence podcast. Many of you know my belief that excellence in sport is not far different to business. Today's guest has studied and proven this. It is such a pleasure to have Mr James Kerr, the author of "Legacy" on the show with us today. "Legacy, What the All Blacks Can Teach Us About the Business of Life" is one of the best books I've ever read. James is an author, speaker, and leadership expert who helps create high-performance cultures for elite teams and organisations. Let's get into the episode. James, thank you so much for joining us today.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
Quotes
04:28min So I was really interested in that process of how you take something that's intrinsically strong. You know, clearly, even at 2004, they had the world's best sporting stat. That was about 75% of all encounters over about 110 years at that point thereabouts. You know, an incredible stat already, but not always well. And the new management led by Graham Henry, the kind of the three wise men are the Gang of Four, it's been called in different ways. This leadership group, took a long, hard look at the culture and really looked to reboot it. And you know, the results have spoken for themselves in terms of their approach.
07:33min Again, that idea of lineage is extraordinarily powerful. And that's just sort of one of the ideas. Other things around their learning environments, their place is committed to getting better every day. They're values-based vision-led purpose-driven groups. You know, they know what they stand for, and they know what they don't, and they live those values out loud. They're focused on character. And I'm doing it again, militarily doing the right thing on a difficult day. They have clarity of vision; they know where they're going. And they've asked the deepest question of all why, why does it matter? You know, there's a purpose, purpose beyond results.
28:48min How shall we do this? Because empowerment is people executing a plan, they've been a part of making. Really. And then and then what in mission command gets called the sort of directed telescope, you don't micromanage. You just look at some small moments here and there, you keep an eye on things, but you don't kind of get right into the micromanagement. Because otherwise, you take away all of that autonomy that you that you've created.
Links
James KerrLinked in: linkedin.com/in/james-kerr-09a70bb
Email: kerrjames1@icloud.com
Book: Legacy, 15 Lessons In Leadership - What the All Blacks Can Teach Us About the Business of Life.
Brad Jeavons
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
There is also an article on how to be an effective coach which is relevant to this show, and a free visual coaching process for download and print. Please like, subscribe and share this podcast to help others gain insights and create a better future.
Welcome to episode 46 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Peter Hines back on the show with us today. Peter rightfully was our first ever guest on the Podcast. Peter has dedicated his career to researching and writing on how organisations do and can achieve sustainable journeys of excellence. Peter has recently been working on what he calls the People Value Stream. Todays episode is focused on this new area of work and I am looking forward to learning more. Let’s get into the episode. Peter thank you for joining us again today.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
Two Minute TipIt's the same idea that many years ago, Lean developed, which was to pin an order on your back and walk yourself through the ordering system. In the people value stream, it would be to pin a career on your back and walk your way through the system. For instance, pretend you're a new recruit. Walk the stream of being employed and arriving for the first day. See how easy it is and how you are welcomed and see whether the systems are actually in place. Peter supposes this could be taking a moment of truth. So when you come in the door, this happens, and that happens, but does it just work? Or does it not work? So think about the flow. Think about the new employee or graduate coming in. What are they going to face? That will help you to think about the employee journeys.
Key TakeawaysThere were two key takeaways for me from these two episodes:
-
The power of focusing on the people value stream, the employee journey.
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The foundation of mental and physical wellness.
Employees are critical to an organisations success. We focus so heavily on improving the value stream for the products and services we make but often the journey for the employees making them is broken, lacks flow, delivers low value. Peters approach with the people value stream gets an organisation cross functionally working together to make this important journey visible, identify challenges, breaks in flow and potential experience improvement areas. Enhance your employees journey and they will enhance your customers.
The second key takeaway for me is the foundation physical and mental wellness plays for an employees journey which is so similar to the importance of quality and safety for an operational excellence journey. By improving the systems and culture to create a foundation of physical and mental safety a platform is created to build and improve the rest of an employees journey.
Quotes
12:06min So one is thinking about people coming new into the organisation. And, you know, the sort of Generation X and Zed and you know, millennials, is their expectations from a job are quite different from perhaps people in their sort of 40s or 50s, or whatever. They're expecting much more sort of instant gratification. They're expecting a much more fun environment, they're expecting a sort of blend of work and social.
Links
Peter Hines LinkedIn: linkedin.com/in/peter-hines-16669bb1
People Value Stream Website: www.peoplevaluestream.com
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
Summary Keywordspeople, leaders, run, organisation, excellence, shop, goals, important, leadership, question, pillars, andy, clear, journey, create, achieve, support, pack, plan, business
IntroductionWelcome to Episode 45 of the enterprise excellence podcast. It is such a pleasure to have Mr Andy Hecke on the show with me today. Andy has been researching and applying enterprise excellence for many years. Andy's mission is a continuous pursuit of being and achieving more each day communally. And individually, he's passionate about helping others reach their potential and create a better future for themselves, their organisation and their customers. Let's get into the episode. Andy, thank you so much for joining us today.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
The Three Pillars
1. Run the shop
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Advance the plan
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Help my people
The three pillars were born out of setting a long term goal which is very important for our resilience. But then you turn the goal into 100-meter sprints. As you go on your sprint, the world's going to shift and change. And so it's really how do you create the focus in that short term space? As a leader, you're going through a continuous cycle of updating information to understand the condition of things and where you're going. Andy applies it weekly and believes you should check off an answer to those three pillars.
Two Minute TipThe two minute tip for Andy is time management and understanding what are you doing and why. And are you doing something that drives that? You need to do an honest audit with yourself; you need to be brutal because you can give yourself many excuses. You have to connect with your purpose to justifying your suffering because there are bad days out there. How do you use time? Try different things. A morning or weekly routine. Regular meetings. Become the artisan crafting your time. You use time or lose it.
How often do I reflect on my time?
And where I'm putting my time?
How often do I take a look at my purpose?
Or have I even got my purpose defined?
And what goal am I chasing longer term?
We can make a lot of useless stuff efficient.
So again, what are we doing? And why are we doing it and having everybody clear on that? That's, that's key to unleashing the power of the pack.
Quotes04:06min And you know, I've had good leaders, and I've had not so good leaders, and all of them have provided some sort of insight. You know, I'm always interested in taking some sort of nugget from everything and putting it in my toolbox I guess you could call it.
Key Takeaways 1. Run the shop
2. Support your people
Through these two pillars of Andy’s model he has destilled what I believe are the foundational elements of any excellence journey. Firstly a quality running shop or day to day business. If an organisation has a shop floor or processes that are out of control with quality and safety impacts it will be hard for anyone to put time into delivering a plan. Likewise with my second takeaway, if the people of the organisation are not supported, engaged and aligned to the culture and journey the oganisation is on, achieving any plan and related goals is not going to be easy. Having a meaningful challenging goal with a purpose that people will rally behind can help with this. Just be clear with everyone that the first step is to improve our culture and achieve stability in our operation before we start to take on additional elements of the plan.
Welcome to Episode 44 of the Enterprise Excellence Podcast. I am so pleased to have Dr Morgan Jones on the show to discuss an essential skill in leading an excellence journey within an organisation. The skill of facilitation. Morgan Jones is a Business Transformation expert who has focused his career on studying and helping organisations achieve sustainable results. Morgan is the author of Sponsor Success, 4+1 and the new book Mastering Facilitation, A Guide for Assisting Teams and Achieving Great Outcomes.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
What does great look like for a facilitator?
- You're pretty drained because you put a lot of energy and passion into it.
- You feel energised.
- You think that you've helped.
- People are animated and active.
- There are too many actions that will need prioritising.
What does great look like for the team?
- They often don't realise they've been subject to really rigorous and robust techniques and processes.
- They think, why didn't we decide this earlier?
- When they don't realise they've gone through a formal facilitation process.
- They come up with ideas and contribute to the session.
- They own the outcome.
What is your two-minute tip on facilitation and excellence?
The first tip is to start with the end in mind. And don't try to be perfect. The most important thing is, we're all humans. And you may ask a question and offer a guide, and it may not work.
Your role is not to lead them. It's yours to facilitate and guide them. They choose the direction because you've already clearly defined what the purpose is. Start with the end in mind; what is the goal? And what does good look like? Maybe people have taken away actions, or they've got some ideas that they can apply back to their own teams. Essentially, don't try to be perfect or be the expert in the subject matter. So let's elevate yourself as a facilitator. Some audiences are complicated, and that's okay. Don't beat yourself up!
Quotes02:49min In the forces, you're forever developing your people to be able to step up into your role because you can be as an officer or noncommissioned officer, or, you know, have stripes in the rank wise. If somebody was injured, I could get injured. I need somebody who could step in and still continue the mission. So you're always it wasn't about you, leading from the front all the time, you were forever developing a number of people step up in your role at any moment in time. So it was so you can protect. The other part that was really fascinating about the Navy was, you had a very crystal clear purpose. Serve and protect; that is what we were there for. It wasn't being elaborate, you know, a 20-word expression from some consulting firm. It's you just; you were there to serve and protect. And that was it. So you can relate everything you did to is it helping me serve and protect. And it's quite a simple, empowering purpose.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Morgan Jones: LinkedIn
Book, Amazon: Mastering Facilitation.
SA Partners
Introduction Welcome to Episode 43 of the enterprise excellence podcast. It is such a pleasure to have Dr Gwendolyn Galsworth back on the show with us today. Gwendolyn is a leading researcher, author and coach on workplace visuality. Gwendolyn shared her backstory and knowledge on achieving excellence with frontline teams deploying visual workplaces in Episode 18. Today, we are going to explore her work on visual leadership. Let's get into the episode. Gwendolyn, thank you so much for joining us again.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
I-driven leaders Some leaders are gifted and have not had a chance to demonstrate their gift, but they're still doing well. But what would it be like to be great? Like the thoroughbreds at Monmouth Park that Gwendolyn witnessed when she was small. When they ran, no one needed to whip them, especially if another horse was in the race. They loved the race. They loved the stretch of their legs, powerfully moving them forward, and the wind in their hair. And they won because they wanted to. They are stallions. They were amazing beings, creatures of great strength and great heart. The age of great leaders is not over with, but they do have to find their way back into our communities.
An executive will make decisions with the teams' input. But first, with their vetting of which type of problem-solving is welcome in their company. The role of the executive is to decide and drive, decide and drive. She can't decide until she knows. So she has to investigate and understand what the lay of the land is. And he can't drive unless he's communicated a clear vision and inspired others to want that vision. Now the executive leader is ready to drive.
When an executive wants to become a leader, this is a process, and the process is I-driven. But he, she doesn't seek feedback.
The leader says to their direct reports, "Now you do the templates (the house and x type planning). And when you've done this and gone through the pain of sitting from 11 pm to 1 am and have given them to me, you can talk to one other person. But that one other person can't be doing this (planning) at the same time."
That's the grooming ground for executives; executives must really understand that it is their decision. And they'll receive inputs from qualified collaborators. Gwendolyn has been very successful at creating fierce leaders, like a barracuda on the inside, always hungry for lunch. But whom on the outside have political and social correctness that makes them approachable.
Key takeaways1. I want leadership approach 2. Helping others align their plan
Links visualworkplace.com and 'contact us' through the web. Gwendolyn is looking for organisations or people who want to go through this process online in small groups. She would love for some executive leaders to look at themselves and say they want to feel greater strength and greater power and greater safety in their own decision-making safety.
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
Welcome to Episode 42 of the enterprise excellence podcast. It is such a pleasure to have Mr Hugh Alley with us today, whose passion is helping people become better leaders. He is the author of the new book, "Becoming the supervisor, achieving your company's mission and building your team". I'm so looking forward to this conversation on achieving excellence through such an important leadership position.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
"Becoming the Supervisor, Achieving your Company's Mission and Building your Team"
Level 1 - what does the supervisor need to learn?
A fine supervisor has five skills that they should do passively to make the lives of their people better and help achieve the mission of your company.
- Instruction: Being able to teach someone a new skill.
- Leading: Addressing the situation when somebody's not performing the way the company needs it.
- Improvement: Making some improvements in the way that work gets done in your area.
- Priorities: Knowing what your team members should do first.
- Listening: You need to be able to listen to understand others.
Level 1.1 Instruction: How do you train new skills to frontline workers faster and reduce scrap?
This level comes from the job instruction module in the 'training within industry' framework. Even if this skill is not done particularly well, as long as it's done, mostly okay, it makes things better. So, knowing how to separate the essential steps, the key points, and the reasons makes a big difference.
Level 1.3 Improvement: How do you improve work processes in the areas you are responsible for?Hugh talks about the challenge of actually observing what's going on in a workplace in this section. It's also a part of the job methods module from the 'training within industry' framework. The lead character in the book is Trevor, and he's being mentored by his boss, the general manager, Julie. Julie says to him, "Okay, just go out, and write down everything you see happening". And everybody thinks that would be so easy. And they get out there, and they write down some observations. But what you find is that we all gloss over so much and miss the details that give us opportunities for improvements. It might be that extra three steps you always take or when a particular item always needs to be adjusted before use.
Level 1.5 Listening: How do you listen for understanding?
All you need to do is think about your relationship with someone special: your spouse, your kids, your parents, or a good friend. And you'll recognise that a vast amount of what's communicated is in the tone and the emotional content. And we get so focused on kind of our business task that we want to rush through all that emotional stuff. But if you've ever had a kid who's had a tantrum, they're not going to hear anything you say until you somehow enfold them in a hug. And let them know that it's okay, and they've been heard. And once the sniffles have mostly subsided, then they might be interested in listening to you.
Key Takeaways
1. Start with the biggest problem.
2. Number and sequence instructions in coaching.
LinksBrad Jeavons: LinkedIn here. Phone 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
Hugh Alley: linkedin.com/in/hughalley. His website is https://becomingthesupervisor.com
SA Partners
Welcome to Episode 41 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Vasco Duarte on the show with us today. Vasco helps companies generate customer-centric products and get their processes to a level of performance they thought was impossible. Vasco does this by focusing product development teams on the end-to-end life-cycle of their products. From Concept to Cash and Back!
Vasco is the Author of the book "No Estimates" and daily podcast host at the Scrum Master Toolbox. Vaso gives back to the community every day to improve the IT and product industry worldwide.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
Product owners can get better outcomes by engaging with sales.Vasco is training product owners to start with their customer's vision for the product, rather than their own or their company's vision. One of the advantages that product owners get from engaging with sales teams is hearing their customers language.
The wrong type of interaction - sales led development without the why
Vasco talks about interactions between salespeople and product owners. The wrong type of interaction is when a salesperson says, "Here's the list of features you need to develop for my customers".
The right type of interaction - collaboration and engagement
The salesperson could be a great source of insight for the product owner. Great product owners will engage the salesperson to understand the context around that list of features: why are they being requested?
Salespeople have an incredible mindset in intuitively understanding the customer's business model. Vasco believes that when a product owner can tap into this mindset, they can amplify the customer's business model. But, unfortunately, the majority of the products out there are a burden on customers. They impose tasks or models on the customer rather than help them succeed.
Key TakeawaysFocus on how we can serve - Focus on serving other teams in our business as well as external customers, establishing a culture of collaboration, continuous improvement and innovation.
Minimal viable experiment - provides a simple, fast way to test our theories on how we can improve and learn from this. The MVE concept is about developing the minimal viable approach to product development or improvement to share with a customer and gain their thoughts and feedback.
Quotes16:05min There's only one phrase in your customer's mind. And that phrase is there all the time. And the phrase goes like this. What have you done for me lately? And they ask that question from your product every single time they interact with your product. And your product needs to shout that answer all the time. What have you done for me lately? Right? And, of course, it has to be designed with that question in mind, right? We don't add features to a product. We solve problems for a customer.
Links Brad - Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
Vasco - LinkedIn and the Scrum Master Toolbox.
SA Partners
IntroductionIt is such a pleasure to have on the show today Dr James Coplien. James is a writer, lecturer and researcher in the fields of computer science. He is known for his work on patterns in software, program design. James and Jeff Sutherland and 18 co-authors published the book titled "A Scrum Book, The spirit of the game". This book outlines many of the key patterns of success in achieving high-performance teams. Let's get into the episode. James, thank you so much for joining me today.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
Quotes05:59min Then we started noticing, if you look at the pictures of these social networks, there are certain configurations that arise again and again in sick organisations. Like highly, highly centralised controlled by managers, or disconnected roles, or time serial sequences. And there are patterns that, that recur in successful organisations, and notably, the pattern that recurred in successful organisations is what I called the mess pattern: it had no recognisable structure.
08:03min And it reminded him, he said, If this were a Gantt chart, or a pie chart, everything all the tasks should be overlapping and reminded him of sashimi on a bowl of rice, overlapping pieces of fish, like overlapping tasks. On a pie chart, we thought, what's the human equivalent of sashimi? And he thought, well, it's people overlapping each other, like people with their arms around each other's shoulders, like a scrum in rugby. And that's where the word Scrum comes from.
Key Take Aways1. Patterns of high-performance teams are all about people, and they are a natural social phenomenon.
James mentioned that the patterns of high-performance teams and organisations they have defined are people-based. They are natural patterns based on human traits. James said the swarming pattern, small groups of differently skilled team members gathering regularly to plan, overcome challenges and move forward towards their goal. I have seen this pattern occur in a crisis within highly bureaucratic organisations. The crisis creates collaboration and a swarming approach. Unfortunately, when the crisis is over, people go back to their silos and traditional practices. James provides a great tip around forming small pilot teams or even separate organisations of small groups focused on a new innovative approach and product.
- Autonomous self-organisation at the front line is key to success.
Autonomy is part of human nature. We all want to be able to create, contribute and play a role in our future. Autonomous small front line teams that have within them the skills and capabilities needed to create excellent outcomes for customers are naturally going to be highly agile and innovative. They are all close to the customer; they have the skills and capability to create and deliver excellent outcomes for customers within their small group. These teams are empowered, motivated and can directly see the results of the work they do for customers. Startup companies evolve from small autonomous front line teams. Unfortunately, as many of these companies grow, they lose this culture. As James mentioned during the show, this does not have to be the case.
Links
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
James' LinkedIn Profile: linkedin.com/in/coplien
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
Introduction
Jim Glover, Shingo Award Winner and Group Continuous Improvement Manager has been involved in Enterprise Excellence for over 30 years, coaching and leading organisations to Shingo prizes. Jim's team focuses on building a stable platform to support everyday continuous improvement.
Summary
The three steps for achieving a continuous improvement culture.
- Daily visual management system. Visual information and systems that people have to tap into and interact with to make better decisions.
- Problem-solving on root cause at all levels. Identify waste and problems and root cause to find the systemic reason for the occurrence of the waste, gaps, loss.
- Creating standardised work.
If you're looking through the lens of standardised processes, the waste will jump out. Allow the employee to find the waste and to learn how to improve their work. Inflate your employees and their ability for them to buy-in to their work every day. This culture for continuous improvement is Jim's ideal.
Jim’s LinkedIn Profile: linkedin.com/in/jim-glover-b2387169
Email: Elija7@bigpond.net.au
Key Takeaways1. Recognise the power of learning by doing at the front line where value is created. It doesn't matter if your front line is a sales team, finance team in an office, software development or warehouse team; the same applies. Spending time where value for customers is created and learning by doing with the front line team is extremely powerful. Jim gave some great insights on how to go about this; making it visual, understanding the root cause, standardising work and coaching and practising with the team as frequently as possible focused on a challenging goal.
- Learning from inspirational sporting coaches and applying the same principles to business: challenging goal, helping each player, teamwork, culture.
The second key takeaway for me was the conversation with Jim on the quality of some of our sporting coaches, both in the big leagues and also weekend sport with our children. The skills these coaches have built to focus their team on the challenging goal motivate them towards this. Learn by observing where the sport is being played and helping each player reach their potential to help the team ultimately—leading culture and behaviour both good and bad to sustain and improve teamwork. It is awe-inspiring; there is so much we can learn from these coaches that would help us in our organisations.
Quotes
04:20min
I suppose in many matters, Toyota saved my life or saved my career. They were the ones that were, in fact, they were brutal. They were insistent about continuous improvement and standard work, and those basic fundamentals of stability were just drummed into everybody who provided parts to them. So I learned so much. They simply dragged me through Just in Time, TPS, to always standardise and always improve, to banish waste, understand what it is.
LinksBrad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website, with a full article is www.bradjeavons.com/podcast
SA Partners
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
IntroductionMy guest George Hodgson is passionate about achieving excellence within Supply Chains. He has worked with organisations such as the Royal Australian Air Force, Army, and the United Nations. George is the Vice President of the Supply Chain and Logistics Association of Australia.
Summary - How Lean thinking creates a win-winIn government and supply chains, resources rarely increase, but capacity certainly does. This situation could be seen as a negative and potentially destroy a culture with overburden. But if you can rally that culture and help everyone understand the win-win. Rather than burn out, they can improve their process with Lean thinking: removing waste and increasing flow. Capacity naturally lifts, and stress reduces. People become more accustomed to looking for ways to see and implement improvements-a culture of continuous improvement results. Employees create more time to take pressure off and improve safety, and Leaders achieve results.
Quotes
07:52min
So when you actually apply lean thinking or six sigma to a process, and people can actually see the benefit of doing that, they're just empowered. They go, "This is amazing". So, certainly empowerment of the people who are part of that process. You need to get buy-in from management. And they need to understand why you're going down this path and how it's actually going to add value. And then once you do that, I think the results speak for themselves.
12:14min
People can actually start to question and go, Why do we do that? How does that add value? Let's take that away and see how that's going to improve. And the beauty of lean thinking, you know, you can do a Kaizen activity. You can do it instantaneously. You know, you start in the morning, by the afternoon you have a new process that you've implemented. Extremely powerful.
Key Takeaways1. Connecting the wins between employees and leaders reduces work pressure, improves safe and quality of work produced.
Take away number one is about helping front line employees and leaders connect the wins. In government and many supply chain environments, there is a clear aligned win. Continuously improving to help front line employees reduce work pressure, improve safety and quality of work. Whenever people are overburdened in environments like these quality and safety outcomes are not good. Helping teams in resource-scarce environments develop skills in continuous improvement to eliminate waste and help themselves as well as customers is amazing. The leaders in these environments gain the benefit of less pressure as well as improved results.
2. Training practically and coaching helps develop capability in continuous improvement.
The second key takeaway train practically is a great approach. Giving people the training and then some ongoing coaching to help them develop capability in a few key continuous improvement approaches is quite simple. It does not take a lot of time and, when delivered practically helps people bridge the knowing-doing gap quickly and achieving results.
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
SA Partners
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
Introduction Welcome to Episode 37 of the Enterprise Excellence Podcast. It is wonderful to have on the show with us today, Felipe Engineer Manriquez. Felipe is an International speaker and practitioner in Lean and Agile. He is committed to sharing decades of construction industry excellence experience as the host of "The EBFC Show" Podcast. He also helps as a member of the Lean Construction Institute (LCI). Felipe is passionate about helping the construction industry, amongst others, to improve and create a better future. Let's get into the episode.
SummarySo, what are Felipe's secret elements to lift construction to a greater level?
- Take your temperature. Felipe highly recommends "The Machine that Changed the World" by Jim Womack. You need to step back and look at what you have. Don't benchmark. Don't compare yourself to other people. If your work looks complex, you might want to adopt Lean or Agile.
- Don't add more people or resources. When a project is late, adding more people can delay further. This has been proven in industries like IT and construction and can add more chaos and pressure. Don't throw more money at the project.
- Plan a little more. Try a daily short (15min) stand-up meeting (Scrum, Huddle) of people who need to deliver actions. What did you accomplish? What are you working on? What help do you need, if any? Don't problem solve in this short stand-up. Instead, identify actions that you could improve on in the future. This daily stand-up improves communication, which enhances flow and performance. People start to help each other.
- Experiment and learn systematically.
LinksLinkedIn: engineerfelipe
Pocast: theebfcshow.com
Thank you, Felipe, for coming on our show. You are sharing knowledge to improve construction, a massive, global industry.
Quotes
07:25min When something is at least 25% efficient, it's considered lean and successful. And you're thinking, like, 25% is terrible. You know, that's like on a Leningrad scale, that's a FFF----. You don't even show up or write your name on the test, probably to get a 25%.
16:56min You've taken your temperature, and you realise that you're not happy. You're frustrated with how things are going. Let's make a change. Let's do what I learned from Jim Womack and people at the Lean Enterprise Institute. Let's do an experiment. Let's try something different. If you just keep doing the same things that you've done. If you're on a one year job or a ten-year job, it doesn't matter. If you maintain the same inputs and outputs and processes, you're going to be in the same state of chaos all the way until the end. So, you've got to what's called the safe to fail experiment.
25:26min Companies that had this enterprise-wide agility had significantly higher percentages of profitability, employee retention during this tough time. Like here in the United States, we had record-breaking unemployment numbers, where we saw unemployment that was worse than the crash in the 1920s.
Key Take-Aways There were two key takeaways for me from this episode:
-
Take your temperature
-
Experiment safely
See our blog for a more detailed summary. Look up enterpriseexcellencepodcast.com
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
IntroductionWelcome to Episode 36 of the Enterprise Excellence Podcast. I am so pleased to have on the show with me today Xanny Christophersen. Xanny is the Chief Operations Officer of Priestley's Gourmet Delights, one of the leading cake and dessert manufacturers of Asia Pacific. Xanny has focused her career on excellence for customers, people and the planet. Let's get into the episode. Xanny, thank you for joining us today.
SummaryBefore COVID-19, business was excellent, and they were starting to hit some of the EE goals. Their key goals were to embed the EE journey into the organisation through regular huddles, lead and lag measures and to ensure economic viability for their employees. And then COVID-19 hit. Xanny remembers the announcement from Scott Morrison to shut pubs, clubs and restaurants and that we were all going into lockdown. She recalls the tears and the surreal feeling that her family business could lose everything. Overnight, Priestley's lost 90% of their market share.
How did they pivot through this catastrophe?
Priestley's cut expenses and reduced their exposure to raw ingredients, with use-by dates. Their main focus was to ensure they had a business left for their employees to return to. They went through an Agile Sales journey, and for the first time, rearranged their regional sales teams into smaller, tight channels exploring untapped opportunities. Their experience in Enterprise Excellence prepared them well; they had to pivot fast. Problem-solving, troubleshooting, and carefully analysing untapped markets in the smaller teams opened up new opportunities in the market. Priestley's were back to 60% of sales by August 2020 and have since recovered completely, which we are thrilled to hear.
What were the resulting measures?
The resulting measures were winning independent retail contracts and working with their crucial QSR partners to improve their customer journeys. Xanny had never seen the team more engaged. They have kept a national virtual sales meeting, exploring their sales pipelines. They thought outside the square and gathered data from Uber, finding the cafes to deliver more value to the menu by offering a dessert item. Xanny hopes that we all didn't put too many COVID kilos!
Reaching out to XannyEmail: xanny@pgdelights.com.au
LinkedIn: https://www.linkedin.com/in/xannychristophersen/
Key Takeaways1. Involve everyone in cultural and strategic planning 2. Establish a system for people at all levels to retain focus and execute strategic and cultural improvement.
Quotes02:43 min Obviously, people are our future, and so is the environment. So, we wanted to make that we were leaving the environment in a better place than what we started with. It's really important for us that our business is going to be around for future generations and that the environment is left in a better position for future generations.
14:32 min we've actually kept a national sales meeting on a Wednesday where they talk about their leads, their opportunities, and what's in their sales pipeline.
21:27 min for me, it's about progress, not perfection. There's a lot to learn. You are never going to get everything right the first time around. So its focus on the progress, not on nailing it to perfection. I think for me, Enterprise Excellence is a journey that will never stop. There's always something to learn; there's always something to implement. There's always training to give to your staff. So, it's a lifetime journey.
SA Partners
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
IntroductionWelcome to episode 35 of the Enterprise Excellence Podcast. It is terrific to have Pascal Denis and Laurent Simon back for the second episode of this two-part series. Today we will be exploring the 2nd and third swim lane elements from their book Harnessing Digital Disruption.
A fun and bluesy start to this one! Check out Pascal's international blues band here
Overview of the previous episodeSustained transformation requires these three swimlanes to be run in parallel:
- good soil - leadership development program, clarity of purpose and strategic logic
- trunk - flex your innovation muscles and maintain it
- fruits - protect core business and ignite new growth
The foundation of digital literacy, leaders leading by example, enabling the right behaviours, enabling suitable investments to drive business is vital. How do you balance the contradictory objectives: protect core business while investing in building the future with a new business model? We dove into Swimlane 1 in episode 34, and if this is of interest to you, please listen to that here #34 Harnessing Digital Disruption with Pascal Dennis and Laurent Simon - part 1 of 2.
Summary
In this episode, we will deep dive into:
- Swimlane #2 - Develop your Digital Innovation Capability, Your Innovation Muscle, Team of Capable Innovators
- Swimlane #3 - Deploy Impactful Innovation Projects
- The Four Battles to Fight and Win
We have provided many soundbites of this episode, and will make them available on our YouTube channel.
Swimlane #2 - Develop your Digital Innovation CapabilityPascal and Laurent believe that there should be 1 per 100 innovators in your organisation, and supporting them well is vital. This swimlane involves them installing a pragmatic, scalable innovation system at your company.
There are four elements to the innovation system that Pascal and Laurent's team installs.
- The Pragmatic Innovators Framework
- The Pragmatic Innovators Academy
- The Pragmatic Innovators Network
- Focused Interventions
Swimlane #3 - Deploy Impactful Innovation Projects
- 101 Build the right culture - enrich the soil
- 201 Build digital innovation capability - strengthen the trunk of the tree
- 301 and 302 Deliver successful innovation projects.
The Four Battles to Fight and Win
- Fear
- Remove guesswork
- Scatter or diffusion of effort
- Ignorance
Two-minute tip on harnessing digital disruption?
44:26min Laurent: For me, it would be focus on customer journey reform because that's the most effective, scalable and proven way to reform your company. So, if you gradually turn your projects into customer journey initiatives, then you're you're on the right track.
Pascal: And I would add, to sustain the transformation. Build the soil, the leadership, culture, vision, digital hypothesis and strategy. Build the muscles, you know, you're pragmatic innovators, all the things we've talked about today. And then, with respect to the fruit, define your innovation portfolio. Make sure everything fits together. They link to one another. They link to your overall aspiration, and then you've got a good chance at sustaining it.Key Takeaways
- Bring together Hipsters, Hackers and Hustlers.
- The importance of the pragmatic innovator's network
SA Partners
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
IntroductionWelcome to episode 34, the first in a two-part series of the Enterprise Excellence Podcast. It is such a pleasure to have Pascal Dennis and Laurent Simon with us today. Pascal and Laurent co-author the new book "Harnessing Digital Disruption, how companies win with Design Thinking, Agile and Lean Startup". This book is timely, considering these uncertain times and the rapid digital and virtual advancements we are experiencing.
Summary"Harnessing digital disruption" is set in Singapore. It is about a big company in big trouble trying to prevent obsolescence. It's a realistic story, describing the reality of change in difficult times. As gathered from survey results, the blockers to change and then their solutions feature in each chapter.
The Digital Innovation Tree
Two strategic objectives (fruits) represent the top of the digital innovation tree.
- Low hanging fruit - core business, process innovation, lean digital journeys, enablers.
- Fruit at the top of the tree - igniting new growth, product innovation, new ventures, new digital offerings.
In a manufacturing industry, the example is heavy farm machinery. Protecting core business would be finding the top ten customer journeys, eliminating the waste and hassle from the process, and identifying where automation and tech can help foster communication between farmers and customers. Igniting new growth would be developing a new digital platform, inviting the farmers and developers to a joint conversation. The developers would extract the data generated by the farming equipment. The farmers would have beneficial, detailed information about the soil and crop and reduction of maintenance costs.
De-risking your transformation journey.
So how do excellence and innovation happen?
Pascal and Lauren take us to the three swim-lanes that will de-risk your transformation journey.
Level 101 - the foundation, or soil - a Leadership Development Program
Level 202 - the trunk - network of pragmatic innovators, fostering radical innovation.
Level 303 - fruits - delivering results fast - new capability from levels 101 and 202 is applied effectively through innovation projects and focused interventions.
Transformation Lighthouse
A transformation lighthouse is then created, which is the pulsing heart of the transformation. In the lighthouse, leaders set a regular cadence, looking at the status of the pipeline of the innovation. They surface problems quickly, apply skills like innovation accounting to cull losing ideas and identify and invest in winning ideas. The management system encourages the right mindsets.
Quotes07:07min So, on the one hand, you've got small players who are eating the lunch of the bank and the insurers. And on the other hand, you've got the big platform company like Google, Amazon etc. who are also entering gradually, in some pockets of financial services, specifically in the retail world.
07:54min The lean foundation was necessary, but it was not sufficient. That the rate of technological change was such that you could not rest on your laurels. So, I was very proud of my experience at Toyota and all the great senseis, but it wasn't enough.
11:18min So, how do we have the people at the top of the pyramid clearly understand what tech can do for their business. How do we help them frame constraints into opportunities? A typical example is open banking: Singapore is well ahead in that front.
SA Partners
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
IntroductionWelcome to episode 33 of the Enterprise Excellence Podcast. I am so pleased to have Mr Gareth Brown with me here today. Gareth has a wide history in Enterprise Excellence, working for and leading organisation transformation journeys to award-winning results. Gareth is passionate about helping organisations establish continuous improvement and development in leadership, process and results.
SummaryGareth won a Shingo prize at VistaPrint for this approach. It was a greenfield opportunity, as the factory was being built from the ground up. Gareth asked the staff, during construction, about how they wanted to work in this new facility. He used a future-state visualisation exercise. Imagine you are at a BBQ in two years, and you're telling your friends and family, "I work for (insert). It's incredible, it's achieving so much, and I love working there."
Gareth then asked the team for their top five reasons for being able to state this. These set of values or behaviours were grouped and became the cultural framework for the team. When tricky conversations about the culture arose in the following six months, which they did, consulting the list of behaviours was often enough to diffuse any problems. The initial group of 30 staff was being scaled to 100 people. The expectation was that the new people would assimilate to the way things were being done (excellently!) from the start. Onboarding new staff in the right way, focussing on excellent culture and behaviours is an ideal situation.
Quotes4.18min if you don't know how you're actually performing, then it's very, very difficult to engage in the problem. Right? So you need to be able to put the problem or the opportunity up in lights. So that's the first thing.7:00min and even before we turned the first machine on at VistaPrint, we had discussions with the team about, "What does good look like? What kind of organisation do we want?"
11:05min but it was certainly helpful to be able to visualise that long term equation and use that as a basis of, "Why are we doing these things?"
13:20min every hour that we spent on building these foundations right at the start would save us nine or ten hours of grief later on.
14:42min I think we underestimate the importance of really investing in that person as a leader at the start to make sure that they're part of the team and they understand where you want them to think differently as well as where you'd like them to subscribe to the existing paradigms.
Key TakeawayThe key takeaway from this episode was Gareth's focus on people, process, and performance. Gareth outlined the importance of getting people on the journey and culturally engaged first. Without motivation to change and adopt new things, there is very little chance of team members engaging and supporting the journey. Emotion, either positive or negative, helps people embrace and lock away new learning and form new habits. When new people join a new organisation, they naturally have a high level of emotion and desire to fit in. This is a prime time to achieve cultural and systemic alignment with people.
If you have a greenfield site opportunity, plan upfront and focus on the most important things, as Gareth and his team did. If you don't have that opportunity, review your new team member onboarding process. How can you improve this system to engage new employees early? Align them to the culture and system improvement approach you are looking to in the future?
LinksGareth's Profile: linkedin.com/in/gar
SA Partners
Introduction
Welcome to episode 32 of the Enterprise Excellence Podcast. I am so pleased to have you on the show today. Dr Katherine Whalen or Katie is the host of the "Getting in the Loop" Podcast and a researcher in sustainable business at RISE research institute of Sweden. Katie has dedicated her career to helping create a better future environmentally. Let's get into the episode.
Summary
Have you got one or maybe four (the Australian average is four) phones sitting in a drawer at your home? Instead of these phones collecting dust in our drawers, a closing loop system would look to companies offering incentives to buy back the phones and recycle them to obtain the precious materials to use again. A Belgium company is doing this and can save one kg of gold from four tonnes of phones. Katie believes the figure for obtaining gold from ore is immensely more than that: 200 tonnes of ore to get one kg of gold. Is it more efficient than collecting gold from phones or ore? Katie says the energy consumption of both practices needs to be analysed!
Key Take-Aways
The key takeaway from this episode was to think of your organisation's system as a whole when considering ways to improve towards a circular economy. Without doing this, there is a risk that you make a gain in one area that produces an impact in another. There are many techniques you can use to achieve this; one of the best I find is cradle to cradle customer journey mapping. This technique allows you to map your customer's experience, organisations systems and environmental impact in the one approach with the customer front and centre and circularity in mind. It is a great technique to help an organisation innovate and improve, which will create additional value and delight for customers and reduce environmental impact.
Quotes
05:24min Basically, the idea behind the circular economy is trying to decouple economic activity from finite resource consumption. And the way that circular economy champions that is by modelling the economic system off of natural ones that are regenerative and cyclical.
11.02min Essentially, slowing can be thought of as extending the useful life of products, and closing is kind of like, extending the useful life of materials.
18:56min The dominant business logic is this, like, as you said, just pushing things out and having these short cycles. And then you're trying to do slowing and closing loops. It really contrasts with that, and trying to find a way to extend product lifetimes and have your business be financially viable is this contrast with this pushing and with having a new thing every season.
22:12min I sometimes say that I think that circular economy is like design thinking meets sustainability. Because, you know, design thinking is about understanding the user, working towards a solution that is first and foremost desirable from a human perspective but then also feasible and economically viable. And then sustainability is kind of like, how can we make products less fad and how can we do better for the environment? But then, to me, circular economy mixes them together.
Links
Katherine's LinkedIn Account: linkedin.com/in/katherinewhalen
Website: intheloopgame.com (Company Website)
Email: katherineawhalen@gmail.com
Twitter: whalenka
Ebook - Free circular sectors navigator: ebook
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
IntroductionWelcome to episode 31 of the Enterprise Excellence Podcast. I am so pleased to have Mr Lewis Trigger on the show with me today. Lewis is a constraint innovation expert, a specialist helping organisations and people realise vast untapped resources and capability. Lewis studied with Dr Eli Goldratt, the founder of the Theory of Constraints and has taken these learnings to new levels. Lewis has dedicated his career to helping others unlock potential and create a better future. Let's get into the episode. Lewis, thank you for joining us today.
Key Take-AwaysThe key takeaways for me from this episode were:
- Clearly understand your organisation's goal. Does your organisation know it? Does everyone in your organisation understand it and have a relatable plan aligned to it?
- Take the time to think slowly and understand your constraint. Lewis had a great point relating to getting your hands dirty, going and seeing the operation, where the work is done. Once an organisation clearly understands its constraint, it can run improvement and overcome it to keep moving towards its goal. This focus within an organisation will bring clarity and focus in a world that often lacks it. With focus, improvement becomes much more straightforward.
- Consider how you are measuring and rewarding people within your organisation. Is it aligned to your organisation's goal, and does it help or hinder your current constraint? Measures, recognition and reward drive behaviour. Suppose these systems are not aligned to your organisation's goal and supporting your constraints? In that case, you will have an organisation working against itself rather than aligning in a cohesive way towards your goal.
Quotes17:29min This type of mindset of TOC, where you focus on where your constraint is, and you leverage it, makes a tremendous change and makes sense.
22:33min any system that's viable, it's always got a goal that's going to be infinite, and it can be proven over and over again that the goal is not a target. The goal is going to be infinite.
28:20min Wow, look how much more we're able to get out of the system without adding anything by using those principles
42:39min well, TOC challenges that and says it's not true. In fact, the only if you want to say, resource, if you want to say, that has to do its very best is your constraint.
44:07min a certain level of insufficiency has to be built in, in order to be able to make sure that you're always going to be available for the constraint number one. Number two, we talked about it before when I told you about the 5S story with Lean, that you don't introduce work there that shouldn't be there.
48:26min with leadership, if you are able to then show the leadership the logical thinking of TOC, of basically saying ok, we have to have a change of mindset of being efficient at local levels to being effective, effective at all levels, by the way, also at local level, but it will have that effective result for the organisation.
LinksLewis’ Profile: linkedin.com/in/lewis-trigger-5ab2371
Email: trigalon@netvision.net.il
Website: http://lewistrigger.com/CI2/
#30 How to Change Leadership Behaviour, One at a Time with Dave Stachowiak.
Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.
IntroductionWelcome to episode 30 of the Enterprise Excellence Podcast. I am so pleased to have with me on the show today, Mr Dave Stachowiak. Personally, I have gained so much over the years from Dave's podcast "Coaching for Leaders" and the knowledge that he has shared personally on coaching, leadership, development and behavioural change. Dave has had a successful career supporting leaders while at Dale Carnegie, and now through his own leadership academy. Dave helps leaders discover practical wisdom, build meaningful relationships and create movement for genuine results. It is such a pleasure to have you on the show today Dave. Let's get into the episode.
The Coaching the Leaders Academy that Dave has founded focuses on shifting behaviour rather than developing knowledge. His clients are educated to a high level and seek the Academy to put the learning into action. So, what are the key elements in leadership behaviour change? Thinking big with the framework but then tactically working on changing behaviour each day.
Quotes10:56min but also, more importantly, seeing how much of a difference it made in people’s lives and in their work. They would come back to our classroom between sessions and tell these incredible stories about how they changed relationships with family members and with co-workers. And opened up opportunities in their careers that they would have probably not done on their own without, you know, the framework.
19:41min and behaviour change doesn't work so well that way. Trying to do lots of things at once, trying to change lots of behaviours at once does not tend to work well. It's possible, but it's just really hard.
21:17min it's thinking big, and then it's getting really tactical on how do I take a daily action to change my behaviour, so I get better?
43:19min having to unlearn a lot of that and get better at doing lots of small iterations, and kind of seeing how things go. And then investing in the things that work and that people tell you work. And then being really apparent about it. Like telling people, "Hey, we're trying this", and I try to do that with our members and listeners, "Hey, we're trying this. Let me know how it goes." And putting together events where we have conversations.
LinksDave's LinkedIn Profile: linkedin.com/in/davestachowiak
- coachingforleaders.com (Coaching for Leaders)
- coachingforleaders.com/apple (Subscribe FREE to the podcast)
- coachingforleaders.com/join (FREE membership access)
Key Take-AwaysFor me, the key takeaways were Dave's process for helping leaders develop new behaviours and move towards their desired future.
- Create a blueprint of the future you want.
- Choose one behaviour to focus on now.
- Commit to action, no matter how small in practising that behaviour
Thanks again, Dave, for your expertise, your openly sharing nature and your high energy. It was an absolute pleasure to speak with you, and we will look forward to connecting again in the future.
Bye for now.
Proudly Brought to you in association with S A Partners, a world-leading business transformation consultancy.
Introduction: Welcome to episode 29 of the Enterprise Excellence Podcast. I am pleased to have with us today Sean Fields and Michael Sanders, co-authors of "Quantum Lean: Taking Lean Systems to the Next Level." They are a network member and the co-founder, respectively, of BeehiveFund. Quantum Lean offers a new approach to operational excellence, and I look forward to exploring this with Sean and Michael today.
Episode Summary For many years, Sean and Michael experimented to find a more simple approach to driving greater adoption rates and results for employees, customers, and the organisation. They looked at two main ideas. The first involved the fulfilment of the product. The second assumes that time applies to the product only—from when a customer places an order (the purchase order, known as a PO) through scheduling and production to delivery.
What does a product need, and what does it take to get it out of here?
When beginning a journey into Quantum Lean, ask yourself these questions:
- Is my business situation right where Lean can address my immediate issues? Do I have sufficient demand, and production cannot keep up with demand? Or I need a price reduction. Not relevant if you are experiencing plummeting demand.
- Will management buy-in and follow up with the program? All types of leaders can work with Quantum Lean thinking, but follow-up and buy-in are essential.
- What metrics and incentives do we place on our people? Wrong measures can lead to behaviour that harms an excellence journey.
Sean and Michael co-founded BeehiveFund (www.beehivefund.org). This non-profit organisation helps small to medium-sized manufacturing and service businesses in production scheduling, inventory control, and quality management systems. They are more than happy to help any business in their Lean journey and have resources available right now for complimentary assessments. Get in touch via:
Links
Email: Michael - michael@beehivefund.org, Sean - s.fields@beehivefund.org
Website - www.beehivefund.org
LinkedIn: Michael, Sean
Key Takeaways 1. Keep things simple
-
Focus on the product flow and time
-
Measures drive behaviour
Quotes 08:40min with Quantum Lean, the fundamental idea we go at is that we bypass the waste idea and we go right to the issue of a product's time and fulfilment. Because number one, everybody can relate to time, and everybody can relate to the idea that time is money.
15:00min the idea is to put a timer, a clock, on a product from the moment it is incepted in terms of accepting the PO from the customer until it is delivered.
22:58min we go there, we talk to them and say, "You know guys, you see that item right there? By the end of the line, you want to make sure it's not going to be stopped; it's going to be flowing as much as possible". Because every stop means that the product is in delay more, once it is in delay, it incurs time, and you don't want that.
43:06min But the point we bring up is, we say, "What does the product need?" Most of the time, it shows scheduling is the problem because it creates all kinds of overproduction throughout a system.
IntroWelcome to episode 28 of the Enterprise Excellence Podcast. I am so honoured to have Mr Ken Webster with me today. Ken is a leading researcher in the circular economy. Ken has been the head of innovation at the Ellen MacArthur Foundation, a leading, inspiring organisation looking at sustaining Earth's future. He is the author of "The Circular Economy a Wealth of Flows" and the book "Sense and Sustainability". Ken is currently a director for the International Society for the Circular Economy. He continues to play a large part in helping to create a better future for us all.
SummaryKen became very dissatisfied with the questions asked, mainly of young people; accept your responsibility, be a good citizen, do the little things that count. His economic background suggested otherwise.
Ken speaks about the concepts in a circular economy:
- Nutrients - everything is food for something else
- A shift towards renewables that are not fossil fuels based
- Redesign materials that suit their duration of use
Mr Ken Webster is genuinely a person who has helped us create a better future, and he continues to support and inspire. Thank you for such an encouraging and knowledgable conversation today Ken.
Key Take-Aways My key takeaways from this episode with Mr Ken Webster were:
- Design with the circular economy in mind.
- Strategically plan to sustain value in your products in a circular economy rather than the traditional linear 'make, use, dispose' approach.
- Measures and incentive drive behaviour
Quotes02:15min and as I went through this process, working with the World Wildlife Fund for Nature, I became more and more dissatisfied with what sustainability was engaged in, particularly for younger people. It looked like personal responsibility questions. It looked like be a good citizen. It looked like do little things. Well, my economics background had said, hang on, this is just, this is like asking people the wrong question and not really being worried about what they reply. Because it doesn't matter what they are going to reply, it's not going to shift the, move the dial as they say.
04:05min and so by Tuesday, I'd agreed to join the Ellen MacArthur Foundation because what I was able to do was to bring a synthesis of ideas around redesigning industrial systems to have a positive cycle, which is the cradle-to-cradle thing, or industrial capitalism.
08:05min the angle is if you use a different business model, leverage digital opportunities, you could deliver better goods and services with far less environmental cost.
35:22min I'm a big believer that a circular economy needs an input of tools, including land, resources, you know, like food processing, community kitchens, make-a-labs. There's a whole infrastructure to enable enterprising young people to build businesses from the base up.
39:26min it's really based on understanding the eco-system in which you're working.
LinksKen’s LinkedIn Profile: linkedin.com/in/ken-webster-28825110
Email: ken@circulareconomy.co.uk
https://www.ellenmacarthurfoundation.org
https://www.is4ce.org/en/
Hi, everyone. I'm Emily Jeavons. And today, I'm interviewing Brad Jeavons, who most of you will already know quite well, through hosting the enterprise excellence podcast. So welcome, Brad, to the episode. We're keen to uncover some of your thoughts and history into becoming an author, consultant, and podcast host.
SummaryBrad has always wanted to write a book; it's been a passion of his for a long time. Concepts of excellence and systems and culture in sales had not been written about before. Most sales books purely focus on techniques to engage, motivate, and sometimes manipulate customers. Whereas to achieve excellence, Brad feels it's a lot more than that. There was a real gap in the market, and Brad's background in sales and leadership allowed him the expertise to put the practice onto paper.
And that's when he rediscovered the work called Lean and Agile, arriving from the IT world. Brad's experience as a senior leader occurred during the tough year of 2008, when the global financial crash had just hit. Brad's sales team were struggling. These new ideas gave them a great way to try new things and experiment and learn how to experiment and improve more rapidly to deliver great value and delight to their customers. It worked; it allowed Brad's team to rebound. And that was a catalyst of the book.
Agile Sales is such a unique sort of proposition because we all know that manipulation doesn't work with customers today or that ever worked back in the earlier times. Manipulation is not looked upon positively at all in today's market, and it doesn't lead to success. Customers want salespeople to be able to help them improve, help them achieve their goals.
The book was released in mid-COVID pandemic times. Many of Brad's customers found that gap that they needed and quickly took up Agile Sales that he offered. Organizations that Brad worked with learned how to pivot their direction and create effective outcomes remotely.
Brad speaks about the 4 Ps of excellence for Agile Sales.
- Purpose
- People
- Process
- Performance
Links
LinkedIn: linkedin.com/in/bradjeavons
Website bradjeavons.com
Phone: 0402448445 (Mobile)
Email: bjeavons@iqi.com.au
Quotes06:57min But if you look at it, I believe that for any team to achieve change and achieve great things, you need motivation. And that's the purpose that so I think a team initially needs to be able to understand their challenging goals and where they're going or what they need to do strategically. But they also need to really understand why and what that motivating factors for them to really fuel the blood and take the journey.
10:44min It's really understanding that individual's motivation and drive is but also their goals, helping them understand where they're at now, and then help them discover themselves, how they can improve to bridge the gap, and start moving forward.
13.11min But I think teamwork comes through those social gatherings as much as they do at work. And every leader should consider that. Particularly in sales, where there can be a lot of pressure. I love that saying still, work hard, play hard. Because the play hard creates a lot of teamwork and bonds.
14:33min Now, particularly in sales, although it applies to every part of business, the customer will make or break your organization, the customer will make or break your sales team. So when you think about building process and improving process, really, we need to do it with the customer front and centre.
IntroWelcome to episode 26 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Kosta Kefalakis on the show with us. Kostas has lead excellence journeys in Shingo prize winning organisations. He is passionate about upskilling and helping others grow to create a better future for themselves and others. He shares his personal journey and knowledge with us today on driving sustainable change within organisations with positivity.
Summary Kostas has developed four key elements of training others to achieve positive and sustainable change.
- Understand the organisation and teams first
- Tailor the journey to their language and culture
- Make it fun and enjoyable
- Focus on key behaviours
Quotes04:05min and somebody just said OK, can you make a report in A3? and I said Ok. So, it was literally all text. It was nothing else but text. And I was like OK. My Japanese mentor at the time said 'hmmm, make it more visual' and I was like, 'OK, then no words, just pictures?'. He looks at me and says, 'combined'. That was literally my first experience of an A3.
09:03min but in order to get, consistent I would say, excellence in your enterprise, you need to make it work for you. In other words, make it work with the language and honestly speaking, excite people. You need to make it fun, and exciting and engaging and the least resistance that you're causing, and the more excitement and the more benefits, the more you'll have chances of success.
23:06min and then, if they're not driving the right behaviours, start doing like a basic problem solving analysis to say, 'why aren't we driving these behaviours?' Is it because of our KPI systems, or our meeting structures, or is it because we are firefighting all of the time or our problem solving isn't strong enough?
32.07min How do we unleash people's superpower? Right? That's the idea. How do we get people to get engaged? How do we create fun? And maybe you walk into a culture that's already fun.
36:42min Getting leadership buy-in I would say would be one of the highest priorities also. Because we know that a lot of people want the change but tend to not want to change with you as leaders. We have this saying um... we say that people who want to take a shower but don't want to get wet.
38:32min Exactly the same thing happens with leaders. They want to be heard. They want to have a say. They want to co-create. They don't want to be told in many cases, strong opinionated leaders. But if you co-create with them, it's fantastic - the results. They will defend it with you. They will go the extra mile with you. And then if you have the leadership support, you know, then it's much, much easier whereas if you don't have it, you know?
LinksKostas’ LinkedIn Profile: linkedin.com/in/kefalakisPhone: 0041788809012 (Mobile)
Email: kefalakis@gmail.com
Key Takeaways
1. Take time to truly understand an organisation and its people. Tailor your language and improvement efforts to this understanding.
2. Make change fun and motivating
This was a great episode with Kostas Kefalakis, providing insightful practical knowledge from a person who has been through this journey with organisations many times over. Thanks for an uplifting conversation Kostas.
IntroWelcome to episode 25 of the Enterprise Excellence Podcast. I am so pleased to have on the show today Kristan De Sousa. Kristan's passion is to partner with business through significant transformation and change. Kristan has dedicated her career to talent management, helping organisations obtain and retain talented employees. Kristan has developed approaches to building networks to achieve excellence in this area. We could say the world runs by networks as much now, as it always has.
SummaryHow does Kristan build a high-quality network?
-
Being curious about others is essential. To put yourself out there and engage other people, no matter where you are. And to focus on others, rather than on yourself. Look to understand them and find ways that you may be able to help.
-
Realise that it is a long game. If you go to market, in a personal (e.g., making friends) or professional sense, and are focusing on what you want in the short term, you will fail. It takes time to build quality connections.
-
It is hard work - sometimes pushing yourself to act in a moment to hold up your end of the deal. It takes effort to build and then sustain your network. Keep in touch with your network, helping real people, and offering high value.
2020 was a year where Kristan saw many people out of work, and who subsequently lost their connection and network. Kristan is preparing to develop a new online platform called 'Mindova' (think mind over matter) to improve people's lives in a really achievable way. It is based on traditional in-person networking approaches and aims to help people build connections through activities to improve their lives or keep their lives on track.
We can update you of when this is going live and will interview Kristan again at that time so that she can explain it all to us. Thank you for a great show, Kristan, on building quality networks. We wish you all the very best for the launch of your platform Mindova, and may it help to create a better future.
Quotes17:53min get up, walk to a table. Make it a mandate that every time you go to a party, a function, meet one person you don't know.
19:46min it's pretty remarkable how your world will open up if you could do 12 of those a year, you know, and one of those people then became someone that you knew and that you helped each other or supported each other through life. How much better would your life be?
21:51min so who am I really going to help when they need it? And they're likely going to be the people that, A, I understand how I can help them and B, I understand who they are. And I want to sacrifice my time, which is pretty precious, to then go and actually contribute to their life.
28:47min when you help others, without anything in it for yourself, you naturally create advocates.
LinksKristan's LinkedIn Profile: linkedin.com/in/kristan-de-sousa-5531a02
Website: sixdegreesexecutive.com.au (Six Degrees Executive)
Email: kristan@sixdegreesexecutive.com.au
Key TakeawaysHumans have grown thanks to connecting with others biologically and socially across the eternity of life on the planet. Let's do more than social media connection and go deeper and connect with people we don't know and build a better life.
My key takeaways from this episode are:
-
Care about others
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Work hard for your network
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Find a coach or mentor
IntroductionWelcome to episode 24 of the Enterprise Excellence Podcast. I am so pleased to have on the show today Sue Holtz. Sue is the Principal Analyst and Director of Research by Design. Sue is a specialist in both qualitative and quantitative customer research. Sue has 20 years of experience helping organisations understand their customers deeply, allowing them to refine their strategic and continuous improvement efforts.
SummarySue believes the key to conducting good customer research revolves around asking intelligent, short, sharp questions. She talks about survey fatigue because of the poorly structured surveys that ask the same question in many ways. The best practice is to ask intelligent questions that allow you to find deep and meaningful insights and link the dots.
Sue spoke about the use of quantitative and qualitative surveys in today's market. Sue believes that 10-12, even up to 15 interviews (no more than 20) will provide quality information to base your decision-making capability. Intelligent questions, asked in person, or over the phone can give you the insights you require from a small group. The data gleaned will not change because of the higher number of interviews that you run.
One or two of Sue's projects each year give the insight "Do not proceed", and she provides a great example of what can happen when you do not have customer research. Asking intelligent questions to your customers should be part of your everyday business running.
For someone looking to do some customer research, Sue advised to:
- Think deeply around the problem that you want to solve.
- Develop specific questions that relate to that problem.
- Write out the shortlist.
- Halve the shortlist.
- Structure the questions intelligently.
You should be able to nail it with five questions.
Sue is delighted to chat over the phone and help people feel comfortable at having a go.
LinksSue's website offers a range of free resources: researchbydesign.com.au
Sue's LinkedIn profile
Key TakeawaysThe key takeaway from this episode was the power of capturing your customer's voice and how simple this is.
Customers of an organisation will ultimately determine the success or failure of the venture. Taking the small amount of time to define who your customers are, create a few open-ended, intelligent questions and interview several of them seems time well spent. I have always found the insights that organisations gain from this approach are excellent, and in some cases, transformative.
We spend a lot of effort every day overcoming challenges and trying to move our organisations forward. If this effort can be targeted based on our customer's voice, we can achieve a lot more with a lot less effort.
Thank you for your time and sharing your passion Sue. We genuinely appreciate it. Bye for now.
Quotes11:56min but what they don't realise, and is actually a part of our mission, would you believe, is to convince the SME's the importance of research and how easy it is. You don't need big numbers in your qualitative research. Yeah. You just don't need 30, 40 interviews; you can actually do 12-15. That will give you an incredible amount of important information on which you can base good quality decisions.
16:36min No is a good outcome. People do not like to hear it, but there you go.
17:26min so think very deeply about what problem you're wanting to solve. Think about what questions relate specifically to that problem. Write out your Wishlist, halve it, and then structure out those questions intelligently.
Introduction Welcome to Episode 23 of the Enterprise Excellence Podcast. As we know packaging is a major challenge in our world. Jason has dedicated his career to improving packaging and reducing the impact it has on our world. It has a major carbon footprint, is a major pollutent and is contributing to challenges now and for our future generations. Jason has worked for a number of our largest organisations and is also a director of APCO, the Australian Packaging Covenant.
Summary
There is currently an estimated 20-30% global food production wastage, with current land use. Considering this, we may be able to feed 30% more of the world's population without increasing land production and use, provided quality of food is guaranteed. How can we save that estimated waste to feed the world's population?
Consumers also need to understand how to check their food quality. Use-bys and best before on labels help, as well as newer advancements in food spoilage technology.
Anyone looking to do more about packaging improvement (we all need to!) should focus firstly on education and learning. Jason spoke about this initial challenge - how to educate consumers. The Australian Recycling Label (ARL) has significantly helped with this. Clear symbols on labels inform consumers where to dispose of each piece of packaging included in/on their purchased item. When we are looking at a package, and standing in front of a bin, how can we ensure we choose the correct disposal system? The label is straightforward to follow! My family use it all of the time.
Jason talks about the circular economy. How do we enable consumers to identify products made from recycled materials and give them a choice? To use virgin materials, or choose the recycled counterpart, and understand why they made that choice. The recycling capacity in Australia needs to be dramatically scaled to compete with virgin material manufacturing. What is the benefit? That we create a society that is sustainable and does not exploit the infinite resources of this planet. There is not an endless resource, so we cannot continue to increase our consumption.
There is no effort that is too small. Every person and every company has the responsibility to improve and adapt to change. Collective action drives change: consistent messages and standardised approaches.
There are excellent resources available to help us re-educate and change our habits:
- APCO (join their newsletter) https://apco.org.au/
- Australian Institute of Packaging http://aipack.com.au
- Planet Ark https://planetark.org
- Terracycle https://www.terracycle.com/en-AU/
Quotes
25:48min we've only got one planet at the moment, and we can't continue to dig holes in it. Well, we can. It's not infinite; it's as simple as that. So, the benefit is that we create a society that is living within it's means. So we're not over-exploiting the resources that we have at hand. We're actually regenerating what we consume.37:08min So, I think a real enabler, to help industry achieve our goals quickly is by standardising how we capture the information to make it simple. Not just for the companies who are manufacturing the packaging, but the ones who are buying and filling the packaging, through to the recycling centres as to how they're recycling them. We need consistency in this, and that's not an Australian thing.
Key Takeaways 1. Considering all the aspects of packaging. 2. Becoming educated & Making the right choices as a consumer and user. 3. The win win economically and environmentally through improving approaches to packaging.
IntroductionWelcome to episode 22 of the Enterprise Excellence Podcast. I am so pleased to have Mr Donald C Kelly on the show today. Donald has focused his career on learning and sharing best practices in sales. He is the host of the popular Sales Evangelist Podcast that focuses on all topics relevant to sales excellence. Donald is genuinely focused on helping people create a better future by engaging and helping their customers. Let's get into the episode.
SummaryIf a salesperson does not have a purpose, Donald believes they cannot achieve excellence in sales. Most sellers just wing it. Having a forward-thinking goal is critical for every salesperson and should be greater than just hitting this year's quota. It needs to go further. He gives the example of not only making the Olympics but winning a gold medal at the Olympics. In sales, the goal may be to surpass my quota and help my clients to have success.
Donald has been doing a lot of work on salesperson mindset. The thoughts we feed (which wolf) is what will create our reality. Donald mentioned cognitive bias and the fact that our mind will start to seek out ideas that support our thoughts. This process feeds our prejudice and our attitude, which ultimately impacts our behaviour and results. It is essential to feed the right mindset, the right thoughts, like focusing on our goals and our capabilities. The whole organisation should be running like a lean, mean running machine. It is not just sales alone; the ultimate outcome for everyone in an organisation is to generate profit.
Unfortunately, sales experts are often elevated into management. Often these leaders are expected to sell as well as lead, motivate and inspire their team. Donald mentions Magic Johnson, who was a fantastic basketballer, but not an effective coach.
Successful sales leaders need to develop the right mindset: deeply understand their purpose and help their team build their vision and goals. They do not continue to sell at a high level themselves but inspire and motivate their sellers to achieve their goals. They provide one on one coaching to help salespeople grow. An effective sales team will have a game plan and process that they practice and follow to achieve greatness.
Donald is currently finalising a book "Sell Like A mango" covering many of these topics.
LinksLinkedIn: linkedin.com/in/donaldckelly
Website: thesalesevangelist.com (Personal Website) - you can download information and guides here.
Key Takeaways:1. Challenging vision and goal
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Mindset – which wolf do you feed?
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Process & leadership coaching
So, thank you Donald for helping us to create a better future through your knowledge in sales and business in general.
Quotes11.21min a person trying to do excellence in sales is not like, "I want to take my quota". "I want to surpass my quota and help clients have great success", so going beyond that.
17:10min you're going to have good days; you're going to have bad days. And I personally feel that sales is so psychological. Like so much of this thing, it's, like, mental.
24:35min sometimes a leader doesn't have to be a great seller. And in that capacity, that they just need to be able to understand how to inspire and motivate the seller to accomplish the seller's goal, not necessarily just the organisation's goals.
29:48min It goes to show that any organisation with the right leadership, with the right processes, can do amazing things.
Intro Welcome to episode 21 of the Enterprise Excellence Podcast. It is a great pleasure to have Katie Anderson on the show today. Katie is a researcher, author and consultant in the areas of Enterprise Excellence. Her passion is helping people develop and grow. Katie is the author of "Learning to Lead, Leading to Learn", the International number one new release leadership book. Let's get into the episode.
SummaryWhen meeting with Mr Yoshino for the first time, Katie was well aware of his expertise and was sure it was going to be a once in a lifetime opportunity. They connected with his humble, genuine nature, who had a passion for helping people learn and connect with people. Meeting not only once, but many times over three years in Japan, and then in the USA once Katie and her family moved back home. The book was a crazy idea to put Mr Yoshino's learning system onto paper and quickly became the number one bestseller.
Katie believes that leaders will lose their humility, curiosity and will not be a part of the learning organisation if they do not see themselves as part of the learning process. If you seek to learn and improve as a leader, you are also challenging yourself to be a better learner. Much of the focus in organisations seems to be on the plan, do, plan, do, and not so much on the reflective elements of check and act/adjust. Katie believes that leaders must build time for reflection into each day - starting with 10 minutes at the end of the day to reflect on the daily plan. Reflective time will help develop a richness to organisational learning and understanding.
Katie is now helping leaders put the leadership stories from "Learning to Lead, Leading to Learn" into practice. The book inspires, and Katie teaches through coaching cohorts, classes and one-on-one mentoring to encourage reflection and learning.
LinksLinkedIn: linkedin.com/in/kbjanderson
Websites: kbjanderson.com/ (Company Website)
learningtoleadleadingtolearn.com (Book website landing page)
Twitter: kbjanderson
Key Takeaways
1. Creating a learning organisation is a key element in achieving Enterprise Excellence and it starts from the top with leadership curiosity, humility and constant learning.
- The power of reflection. Leaders who give themselves the time to reflect often will naturally learn more, demonstrate greater curiousity and humility.
Check our blog for more on these tips.
Quotes07.48min How can we as individuals be reflected more deeply, both on the things that have happened in the short term, but also taking a step back and starting to see the patterns over time for ourselves and our organisations, and then what are we going to do to adjust and change?
16:18min And so it's both learning for you as the leader, and also how are you, leader, supporting the learning and the capability of the people that you're checking on?
16:32min so it's not just checking to see that you've achieved the outcome check, it's checking on your thinking process, and then what type of coaching or support do I as the leader need to help provide to you so that you are more effective in developing that capability to solve that operational problem?
21:47min but holding back, hold back a little bit. Allow for that struggle, allow for the thinking to happen.
22:56min set that clear direction so that people are working in alignment and know what direction to be focussing themselves but giving true responsibility for problem-solving ownership to other people, and we take that away when we tell people what to do.
IntroductionWelcome to Episode 20 of the Enterprise Excellence Podcast. I am so pleased to have Mr Mark Graban joining us for this episode. Mark helps others learn how to improve to sustain their performance. He is the author of "Lean Hospitals", "Healthcare Kaizen" and most recently "Measures of Success". Mark is the host of several podcasts, including "Lean Blog Interviews" and "My Favourite Mistake".
SummaryLeaders awaken through insight or discovery, and this is necessary for change. Experiential learning within safe environments: simulations and games, e.g. red bean game (W Edwards Demming), effectively allows leaders to reflect on their management practices. This secure play and simulation encourage leaders to find their Aha moment, which will shift their behaviour. Mark uses games that demonstrate Kaizen principles: making an ice cream sundae smoothly or preparing a batch of mailers and envelopes. Mark and his colleagues are currently looking to develop simulations that can be accessed virtually.
Mark shares some of the results he has seen in Healthcare through an excellence journey; dramatic improvements in patient safety, time savings and performance outcomes in nursing and accuracy and quality in operations. When it is time to review the goals, look at the systems, and create understanding together. Don't blame people, don't judge others.
Key take aways:
The key takeaways for me from this episode are:
-
Collaboratively helping people set goals
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Leadership behaviour – Leaders as coaches vs Leaders as mentors
Thanks again, Mark, what a great episode. Bye for now.
LinksLinkedIn: linkedin.com/in/mgraban
Websites: markgraban.com/ (Company Website) leanblog.org/ (Blog)
Email: mark@markgraban.com
Twitter: MarkGraban
Quotes05:38min That was my eye-opener. I would never have imagined that there were so many opportunities in health care to improve quality, to improve patient flow, to create better workplaces.
07:57min The challenges, I mean, back when I was in manufacturing, we learned this mantra of, um, SQDC: safety, quality, delivery and cost. There are huge opportunities, sadly, in all four areas within Healthcare.
17:49min admitting and acknowledging what we don't know and that we should always be learners to learn how to get better at solving problems in an experimental way. Right? So, instead of just preaching what many would call PDCA, or, I prefer the language of Plan, Do, Study, Adjust, or PDSA, as a lot of people would say in Healthcare. You've got to model that behaviour first hand.
31:48min When you change the system, you can change performance. Don't ask people to try harder and be more careful within their existing system. We have to work together to change the system.
34:04min Let's start the conversation talking about the current condition, the performance gap between where we are and the ideal condition. Let's talk about why that performance or lack thereof, is important, and then let's understand the current state and the causes. Right? So, we build support along the way.
Episode SummaryWelcome to episode 19 of the Enterprise Excellence podcast. Today I am speaking with Mr Kevin Eyre, the founder and director of SoundWave Global. Kevin has had an extensive career in the field of Enterprise Excellence, leading and consulting in change management within some of our largest manufactures, finance institutions and supply chains. Kevin talks to us about the power of leadership language in transformation programs.
A baptism of fire followed when Keven moved to a male-dominated, large aerospace business. The use of expletives during conversations was a part of the culture. Managers would give employees an aggressive dressing-down every week. What were the negative workforce behaviours as a result of this? This environment provided Kevin with many opportunities to reflect on his learning and language philosophy.
The Soundwave program is built on the fundamental belief that language is a precision instrument. The way that we use the tool of language can have highly predictable results. This knowledge alone does not override people's natural habits and tendencies, however. People often continue to speak ineffectively if they do not have options available that make them think, what could I say instead?
Soundwave helps people raise their consciousness as they begin to look at and hear how they talk. It teaches people to look at their language's effect on others and look at themselves differently. The program also encourages people to develop a broader range of language and fluidity.
Kevin provides us with a practical example of a particular leader who did evolve his language style and how he went about this. Humorousness played an important role here. Although humour currently sits outside of Soundwave, Kevin would like to explore its relevance to the workplace and relationships in general.
I guess that we can finish this conversation with Kevin by asking: How can we get better at our God-given conversational ability?
LinkedIn: https://www.linkedin.com/in/kevinceyre/?originalSubdomain=uk
Website: https://www.soundwave.global/
Email: kevineyre@soundwave.global
Book mentioned: The Social Construction of Reality: A Treatise in the Sociology of Knowledge, Peter L. Berger and Thomas Luckmann
Quotes
02:10min Inside an organization, what's helping or hindering performance and what's the relationship between performance and learning? And you don't have to be around it very long before you see that, at an intuitive level there are quite strong connections. Where learning is poor, performance seems to be poor. Where learning is good, performance seems to be better.33.02min if we got 100 people in a room, and somebody is presenting. Their presentation should ordinarily take about 5 minutes. But actually, the person is continuing to drone on after 20 minutes. In technical Soundwave terms, we say this persons moved from the voice of articulation to the voice of verbosity. Ok? Waffling on, droning on. The question is, what's the effect on the 100 people in the room?
LinksLinkedIn: linkedin.com/in/kevinceyre
Website: soundwave.global
Phone: 07860 387627 (Mobile)
Email: kevineyre@soundwave.global
Twitter: ChazzieEyre
Key Takeaways
1. Power of language
- Power of which a leader can evolve culture and create change purely by looking at some key language adjustments themselves.
IntroductionWelcome to Episode 18 of the Enterprise Excellence Podcast. I am so looking to my conversation today. The purpose of the Enterprise Excellence Podcast is sharing knowledge and insights to create a better future. No one exudes this more than Gwendolyn Galsworth. Her life and career has been amazing. She has worked with many of the leaders in Enterprise Excellence, written many award winning books on visual workplace and dedicated herself to helping others improve and grow. Let’s get into the episode.
SummaryGwendolyn created a methodology where operators felt safe, in control, and were not fighting with their environment or others. A visual thinking system that is driven by the operator. Operators would be powerful, would possess a tool to dig in and measure performance. Information in the environment is physical and visible. Can I flow in my work? What do I need to know that I don't know right now in order to do my work? Teach operators how to think.
Gwendolyn believes that work offers the perfect environment to find your power, refine it and then share it with others. This develops unity, and a culture where every person becomes an informal leader.
Gwendolyn would love to work with a group of companies to create a virtual consortium and begin a conversation about making sense of work. Reach out to us if you are keen to participate in this forum. Or if you would like to hear from Gwendolyn again - we sure would! What would you like her to talk about?
Links
Website: visualworkplace.com (Company Website)
LinkedIn Profile: linkedin.com/in/gwendolyngalsworth
Email: gwendolyn@visualworkplace.com
Quotes10:18min Well the connection is that it has to do with a stratum of who we are on the inside and what we express when we're given an opportunity to flow.
20:14min Flow is so natural. What would it be like if a company set as its goal, "We're going to create flow”? Not just in our product scheduling or processes, but flow is actually a higher outcome for us culturally.
28:55min it was Ono who said "People don't come to Toyota to work. They come to think".
29:17min and that's why I called the process in work that makes sense and every aspect of my work, visual thinking. Because if we implement a system of thinking, we've already built in our legacy, our sustainability and we've changed the lives of ourselves and the people who have learned to think.
Key Takeaways
The key takeaways for me from this episode are:
-
Firstly the benefit of developing a strong sense of self connection to your "I". Knowing who you are, what your natural tendencies are, connecting with your power, but going deeper than that. How do you express yourself when you are in a state of flow? How can you help yourself experience that sense of flow?
-
Secondly the importance of developing your thinking skills. Thinking brings belief in your abilities, a reliance upon yourself, develops confidence and being able to make the most of situations that are presented. Thinkers learn from their experience, and will often improve upon their interactions.
-
Finally focusing on helping others to learn and think. This will foster nurturing and supportive relationships, communication and culture. You will help others to become independent, know their power and how to refine it.
Thank you Gwendolyn for such a holistic, enjoyable and genuine conversation. I look forward to getting you back on the show again in the future. Bye for now.
Welcome to Episode 17 of the Enterprise Excellence Podcast. I am so pleased to have Jon Lindsay as a guest. Jon helps business leaders develop flow, which he defines as, “talking about the right things at the right time with the right people taking ownership”.
Jon was one of the early adopters of the enterprise excellence model, introducing Lean to the insurance business he ran in the early 2000s. In recent times Jon has used the concept of “Joined-Up” to reflect the need to respond to all stakeholders of an organisation, based on the principles of clarity of purpose, simplicity and consistency to deliver value.
Jon Lindsay has had an expansive career covering many of our finest education systems. Jon has led one of Britain's oldest textile companies and lead one of the first continuous improvement journeys within a finance company.
Links:
LinkedIn: linkedin.com/in/jonroolas
joined-up.com.au (Company Website)
tec.com.au (Company Website)
Phone: +61407799875 (Mobile)
Email: jon@roolas.com.au
Twitter: Jonroolas
Quotes
19:02min we were one of pioneers in using a certification called investors in people, which became very strong in the UK, which was recognising that we actually had to empower our workforce, train them, acknowledge their skills, but make sure their skills were being used, because a lot of people throw money at training without actually making sure there were being used. Investors in people was really designed to actually accredit people who were doing that job.
26:58min and the fact that we were selling a fibre for a certain price to a spinner, didn't matter, it did matter, because they were squeezing us down on price. But the end product was, firstly a fabric because it draped, and it was beautiful. And then it was made into a garment and it was a certain colour. And then it was sold in the shops. And the added value all the way through that supply chain. And by the way, that was going from us to somewhere in Asia, to somewhere in the South Pacific, for dyeing. And then it was going to a garment maker maybe in Sri Lanka. And then it was going from there to a wholesaler in New York, and then it was going to be sold on the West Coast. I mean, it was just unbelievable. And we tried to track it. And what we realized is we we could track it, but it was just such a dynamic process. You had to work on the pull through. So, we looked at things like accreditation branding, and we developed the tensor brand to actually make sure that only people who had certain attributes could actually click through, so we were trying to manage a whole supply chain.
Key Takeaways1. Clearly understanding who your customers are; what they value, but also their emotional feelings and intelligence.
-
Have a clear vision for your industry, your business and plan your strategic direction with these in mind.
-
Lead culture with your employees. Engage your employees on the change journey. Help them develop their own vision and empower them to set their individual strategic direction.
This was a really neat model that helps us gain clarity on the key aspects of a business we need to join up, customers, employees and owners.
Raymond Floyd has had a career leading the operations for some of our largest petrochemical and mining organisations. His teams were some of the first to be recognised for excellence in operations, winning the Shingo Prize in 1991 with Exxon, and other prestigious awards. Raymond is the author of the Shingo Prize-winning book "Liquid Lean: Developing Lean Culture in the Process Industries" and "A Culture of Rapid Improvement: Creating and Sustaining an Engaged Workforce".
Raymond encouraged lean quality stations, and these were dependent on the team. They were goal focussed, and the team knew what their part of the plan was. He would ask of his team members, 'What are you going to advance the goals? What have you done to advance the goals? What are you planning to do to advance the goals?' As team members reported on what they have done, others would see this and agree that they too could lean their activities. A ripple effect occurred as other teams reproduced these lean activities in ways that were encouraged.
It has been an absolute pleasure to talk with Raymond and gain his wisdom. Thanks, Raymond, for helping me to develop my knowledge as well.
LinksRaymond Floyd LinkedIn: https://www.linkedin.com/in/raymond-floyd-582a5712/
Email: thefloydteam@gmail.com
Liquid Lean book: https://www.amazon.com/Liquid-Lean-Developing-Culture-Industries/dp/1420088629
A Culture of Rapid Improvement book link: https://www.amazon.com/Culture-Rapid-Improvement-Sustaining-Workforce/dp/1563273780
Quotes 03.07min I have to admit I never actually thought of myself as being in lean practice. At the time we won the Shingo Prize, I was the global head of Exxon's synthetic rubber business and what we were doing was running the synthetic rubber business in the best way we knew how.
06.45min but if they have a quality station or something of that sort that shows the visible manifestation: this is the company goals you have given us; this is how we've translated it to our work area; this is what we are doing, this is what we have done, this is what we plan to do. Makes it really easy to have a conversation that you're really just meeting for the first time.
16.34min but if you get everybody involved, the engineers and managers are doing what they should be doing, and everybody else is doing what they can be doing, and you begin to get a true synergy.
28.42min you could see people change; you could see that what you were doing was changing people’s lives, not just changing the performance of the organisation—changing the lives of the people within that organisation. And that's a really satisfying experience.
36.55min It's all a process of giving people the things that they need to have in order for them to do what you'd like them to do.
Key Takeaways 1. Respecting and engaging all people in an organisation.
-
Helping everyone within the organisation understand their company's goals, purpose and mission.
-
Helping everyone within the organisation develop their own aligned goals and purpose.
These steps would allow everyone to understand strategic direction and align to themselves to this. It would engage everyone with a bigger purpose and clear reason why they are striving to improve strategically. This approach helps the whole organisation embrace change rather than resisting it.
Summary
Washington State was embracing lean as an operating system, a culture and way of working. Renee and her team were preparing a lean conference for the entire State. Renee had a life-changing chat with her Executive Director Chris Lew, who began his training at Toyota in the early days. Renee and Chris were discussing the leadership style that was required to sustain fantastic results from people. He said, and Renee quoted him saying "eliminate fear from the workplace", which was music to Renee's ears. She began to thoughtfully unpack that idea - if we were to decrease fear, what would take its place? Naturally, it's polar opposite: love. What does 'love' look like in the workplace? How do we encourage people to speak up, offer their ideas, complete PDCA, and apply lean techniques to improve a workplace? Renee began to study. She researched hundreds of people's stories and developed a firm idea of what fear and love looked like in the workplace.
Renee provides insights into what she calls moments that count. Renee kindly shares how a leader can approach these moments that count with their people to drive out fear and foster love, caring, trust and respect. Practically, Renee believes that it is easiest to think of a way to drive fear in a situation and asks leaders to make their fear plan first. Then on the other side of the paper, detail how they can create the opposite - their loving, respectful plan.
Renee believes that by looking at the difference between the two plans, leaders can be present in each moment. They can consciously place themselves in the shoes of their people and plan a more humanistic approach for moments that count. This approach will ultimately build and foster a positive team culture.
Links
Websites
• AHumanWorkplace.com (Company Website)
• MakeWorkMoreHuman.com/blogposts (Blog)
LinkedIn:
https://www.linkedin.com/in/renee-smith-wa-state-lean/
Facebook:
https://www.facebook.com/ahumanworkplace/
Quotes
09.24min Chris, like let’s get real. Tell me what do you think is the most important job of a leader? And I will never forget what he said. He immediately answered, 'to eliminate fear from the workplace'.
12.58min if we're going to have this respect for people in this culture that we're trying to build, then that means that I need to hold precious the humanity of my team members. Right? That's underneath all of everything else that we would do is to hold precious, deeply caring for the humanity of my team members. and it means that I'm going to hold precious the humanity of my customers, and deeply caring for them as human beings.
15.03min Lean is a human centred philosophy of work, or a human centred approach to work. At its highest level, that's what it is.
15.15min and that approach creates a culture that has certain principles and values, and it uses certain methods tools, and results in certain things. It results in continuous improvement and delivering better value to customers, and flow and so on.
25.09min Part 1: think through what can I do to create fear? What is my plan for fear? And we know, right? We know. Sometimes we've got to pause and slow down a little to think about it, but we know. We know the things, like poor communication, surprising people, not explaining what’s happening, not providing people the resources they need, and not giving people them time to get to know each another. We can make that list of what would create fear in that scenario.
26.45min almost anything that we're doing, even in strategic planning. It could be in the implementation of an improvement that we're making. We pause. That's like a lens that we can apply to anything. Pause and consider, how do we move this forward now? We know it's a good new way to work. How do we move forward with this now in a way that does not create fear and that does create lo
IntroductionWelcome to episode 14 of the Enterprise Excellence Podcast. It is such a pleasure to have Deondra Wardelle on the show. Deondra is a transformation leader, coach, motivational speaker and expert in empowering and developing individuals and groups toward achieving their personal and professional goals. Deondra is a connector of people and absolute sharer of knowledge. Deondra is active in many fields supporting and leading change which we will explore today. In this episode, we will learn how to use communication and develop understanding of others to achieve excellence, and to help overcome racism.
Quotes06:05 min ...and that really opened my mind to how what we practice and what we teach in continuous improvement is not only limited to manufacturing, but it can, it applies to all aspects of life.
07.55 min You know, management is needed to facilitate, to help garner resources, to help move projects along. and the non-management is needed as well, because typically they are the ones who execute the work. They're the ones who come up with the great ideas. And in all that we do in continuous improvement, we're stronger together. It's a collaboration. No-one has all the ideas. No-one can do the job on their own. And it would really need to be that collaboration.
09:08 min That along the way, things may go as we expect them to, or they may not. But there's a learning that takes place along the way, to not only improve those processes, but to develop people and improve relationships.
11:58 min Look at the people who engaged in doing the work, and what are some of the challenges they are experiencing in just coming to work and being successful.
17:09 min ...and it's so important that we show respect for one another, and respect for the work that we do and that we should work to try to help one another be successful in executing that work.
26:44 min the response that we received from the blogs (Root Cause Racism) and the response from the webinars just turned into a movement, where we were like, "You know, we can't stop here. There's more to do because racism still exists".
28:59 min Create a better future one small step at a time. And create that better future for everyone across the world. Red and yellow, black and white. All of us.
30:17 min I get so excited. I get chills when I talk about this because this is not a one and done or one time type activity. This is really a movement, and you know, with the recent events from George Floyd, to Breanna Taylor, and now Jacob Blake... There's been a shift and people are starting to wake up and realise that something is wrong.
34:26 min Out of all the list of obstacles, I have to focus on one obstacle at a time.
LinksDeondra’s Profile:linkedin.com/in/deondrarwardelle
Website: deondrawardelle.com (Company Website)
Website:https://www.rootcauseracism.com
Email:info@deondrawardelle.com
Twitter: DeondraWardelle
Introduction
Welcome to Episode 13 of the Enterprise Excellence Podcast. I am so pleased to have with us on this episode Willy Wijnands, a teacher of over 44 years and founder to EduScrum and Co Creator of Lightschools. Willy is passionate about building trust, freedom, teamwork, engagement, and personal development in the classroom. Willy has focused his career on developing the classrooms of the future for our generations to come. Willy through his work with EduScrum has defined a way to bring the best practices of Agile that so many of our largest organisations have used to create high achieving innovative cultures to the classroom. I am looking forward to learning from Willy.
Key Takeaways
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The power of empowered small teams with a clear objective in education – finish 6 weeks early and then move into self-directed extension learning
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The approach takes pressure off the teachers, as it allows them to focus on the children who require greater help, without impacting the other more independent children.
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The work readiness this provides for these children. They are learning best practices before they reach the workforce.
Quotes1:53 min To come in contact with the students, that is what I love and that is where I find my passion. I love children, I can educate them, and I use chemistry only as a tool to be involved with the students.
2:17 min When I see students 11-19 years old, I see them grow as a person, that is what I love to do, that is also my passion and my work. It is not about chemistry, it is about seeing the grow of the students as they perform, as they develop themselves, as they get the best out of it and what I do for that, I give them a safe environment in my classroom.
11:24 min For me it is an easy job, but I can imagine it can be quite a hard job. Why is it easy for me? Because I love my kids and I want to see growth in my kids and that is what I do.
12:25 min In the new way of working what we are doing, we bring more soft skills in it. So; collaboration, communication, critical thinking and creativity.
19:29 min What you will see mostly when I am in the classroom or another teacher in the classroom, is I walk around or sitting behind my desk, going from one team to another team and you see students working together, laughing together. And it’s working, real working.
22:15 min So first, we give them assignments. Second visit the why...there's a very good why to it. Then they form teams. After team formation they draw their own flips, which includes the name, the team logo, their "to do, busy, done", visit stories on it, visit celebration criteria. Celebration criteria is the same as acceptance criteria.
23:10 min Then they make working agreements, definition of fun, definition of doing, definition of communication. They make their own rules. That is mostly the left part of the left of the flip. On the right part, the working part, the right part, the 'to do, busy, done' task is the one they made by themselves. They also draw their own run up charts. The run up chart is the same as the burn down chart...
23:49min And impediments. So, the whole ceremonies and artifacts are on the flip and do the same as scrum. And the biggest impediments in school systems now are two things: curriculum and time.
27:12 min The way of teaching is not only sending out your information but make it interactive with your students and negotiate with your students. Ask them questions. You are not the old schoolteacher anymore who comes in the classroom and teaches for 50 minutes, go out, next 50 minutes, go out, no. Make it interactive and where you work in teams then there is a lot of interactivity into the class.
IntroductionWelcome to Episode 12 of the enterprise excellence podcast. Today we'll be exploring excellence in education. I'm so pleased to have with me today Dr. Lyn Bishop. Lyn has held many positions in education, working in public schools, the Department of Education, and also forming her own school, Sheldon College in 1997. Lyn has received an order of Australia for her work in education. She has won the Queensland and Australian Entrepreneur of the Year and is a much recognized leader and expert in the field of education. She's also a respected and much loved principal of Sheldon College, located in the Bayside area of Brisbane, Australia.
Summary In this episode Lyn shares her life story and the things that created who she has become. Lyn’s early life was tough but loving, growing up in outback Australia in a single room shack.
Lyn learned early to appreciate the small things in life. Her mother lay the blueprint for emotional resilience in Lyn and her brother. They were always taught to think about what they had, not what they didn’t have.
Moving up through the ranks in the teaching profession was not an easy thing, particularly being a young female at the time, in a male dominated profession. Becoming a DP and Principal was not an easy route. The glass ceiling at that time was a real barrier for women in education, but only if you saw it that way. Lyn came to view it as a self-imposed limitation; no one has control over your mental attitude. It’s not what you are in this life that holds you back. It’s what you think you are not..
Lyn believes that the only way to stay at the top of your game is to innovate. What makes us successful in the past will not necessarily make us successful in the future. We can’t simply be good at what we do; we have to be great at what we do.
Quotes 1:59 min We were always taught to think about what we had, not what we didn't have. And we were taught that in hardship, you develop a capacity to appreciate the beauty that exists in the simplest elements of life. But I think the most fundamental lesson we were taught is that there's a difference in life between fate and destiny. Fate is what happens to you, destiny is what you create.
11:33 min And I think in the first instance, you have to be able to offer a quality product and or service. And in doing so you must be able to clearly define your differential advantages. So we need to spend time thinking about what what are the benefits that we sell in our business? And what is the nature of the service we provide?
14:39 min Creativity and innovation must be built into the lifeblood of the organization. And I think far too often, too, we tend to forget that it's people who are at the heart of the educational enterprise. And organizations aren't going to work unless the people in them do.
17:14 min We've got to once again have them believe fundamentally, that they can be anything they set their hearts upon in this world.
19:32 min I found here at Sheldon that we've had to undergo, I guess, a reboot of our culture in light of the COVID-19 experience. We've had to go back and examine our fundamental purpose.
23:29 And, you know, in my mind, core values and core purpose become the anchors, particularly in a world of constant change.
24:28 min A positive culture is what's going to sustain us I believe, through whatever challenges lie ahead.
LinksWesite: www.sheldoncollege.com
LinkedIn: https://www.linkedin.com/in/dr-lyn-bishop-ab3ab734/
Introduction Welcome to episode 11 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Keivan Zokaei with me. Keivan is an expert in Business transformation, working within industries ranging from retail and manufacturing through to Financial services. Keivan co-authored the award winning book "Creating a Lean and Green Business System" which outlines the approaches taken by a number of our leading business to develop a culture of continuous improvement focused on achieving holistic outcomes for people, profit and the planet.
Summary In this episode, Dr Keivan Zokaei describes growing up in warn torn Iran. His initial life forming experience was when, as a 12yr old, his teacher asked him to write an essay on happiness. This was confusing for Keivan at the time, considering the hardships he saw all around him. He found it to be much to his dislike and did not actually submit the assignment. Little did he know that many years later, he found the connection to happiness, and acknowledges what his teacher was hoping for him to learn.
Keivan believes that knowing your 'why' is key to happiness in life. Knowing your own personal why will help you to be happier, which will help others to be more happy, which will create a better world. And knowing your why as a company can be the sole reason that a transformation journey succeeds.
Quotes13:14 min Organisations who successfully go on the transformation journey, they definitely know their why. That's for sure. And they know their why in a way that relates to each individual that is around there.
17:05 min I might start telling her "make your peace with the word happiness".
17:18 min It comes across a little bit as happy and chirpy, as cheerfulness. It's not about that of course. It's about being grounded and being connected, knowing yourself. In fact, the best exercise the gurus in the field of happiness tell you to do is meditate.
20:42 min The idea that you can marry capitalism with sustainability...the idea that you can fix the world as we have it today is based on capitalism. The idea that we can fix it is very powerful.
21:42 min So you've got a choice here to try to be a force for good and actually everything is eminently fixable, or you can just be a bit miserable about it and try to fight back.
25:02 min Companies have loads of very good ideas and there is no shortage of good tools and techniques for improvement. In fact, if anything we have way too much. There is no problem there. But how to systematically bring these things together.
25:26 min The 'how' is sometimes missing. In many many cases, it's missing and the reason it's missing is we don't know the 'why' we have got.
26:39 min So they know what are their personal values and timeless values and then they know their core purpose. What's their why. Why are they going on that journey?
30:01 min This also shows how much humans have the ability to adapt to the circumstances.
LinksKeivan’s Profile: linkedin.com/in/keivanzokaei
Websites: enterprizeexcellence.com (Company Website)
· enterprizeexcellence.com/about/our-team/about-keivan-zokaei/ (Portfolio)
Email: keivan.akz@googlemail.com
Twitter: Lean_green_biz
Introduction: I have with me today Mr Bob Simpson, a leader of business improvement and cultures of excellence across a wide range of industries. Bob is currently a Defence Business Advisor in Australia, helping suppliers of defence improve and grow. Bob has lead a career focused on helping people at all levels of organisations, find purpose, build teamwork and culture and improve to create a better future for themselves and others.
Summary Bob Simpson during this episode explores his background growing up in many country towns throughout Australia and how this influenced his approach to leadership and inspiring others to achieve greatness.
Bob talks about his involvement with the Bushmaster military vehicle at Australia Defence Industries (ADI) and some of the amazing outcomes this purpose lead vehicle has achieved. Bob talks about some of the early challenges working within ADI and how he went about turning a highly disgruntled unionised site into an engaged, purpose lead improving team.
Bob outlines similar stories across his time working within food processing, furniture manufacturing and other industries. He highlights the importance to treating everyone with respect, placing yourself in others shoes and engaging them to bring out their best.
Bob is now taking this approach for the Australian Defence Industry, helping to develop cultures of continuous improvement within defence suppliers to create a better future.
LinksBob can be reached through his LinkedIn account
linkedin.com/in/bob-simpson-7a357022
Phone · 0417776022 (Mobile)
Email: bobsimmo@bigpond.com
Quotes1. Well, it It took an event where even before the vehicle was formally introduced into the service, the conflict in East Timor case came along, and there was a need for that vehicle type. So two vehicles were sent to each team or to assist with the operations over there. And following up from that the the people that use that in the armed services were absolutely ecstatic about about its performance. And that was the start of a total turnaround and general acceptance of the vehicle with the defense forces.
2. The just cause that we chose wasn't hey, we're making a great vehicle to get people aligned. It was hey, we're saving lives. And that has ensued to the present day.
3. So my life has been characterized by this constant change, which of course, I thought was normal. And the country towns, everybody is so friendly and accepting and you just think that's the way things are. So that's what I took to the workplace.
4. So when it wasn't that that way well... When I eventually took over some leadership roles, and there was this adversarial context to that, that really surprised me but my openness and willing to support helped us overcome that.
5. But basically, if someone does something wrong, it's understanding why. Try to support them to go from where they're at to where you want them to be. Pass some responsibility on to say, well, what are you going to do about it? And by the way, if you do that, we'll help you just along the way.
IntroductionYou would have heard the terms 'Shingo Prize' and 'Shingo Model' mentioned by past guests. It is one of the most prestigious awards an organisation can win, recognising a culture of excellence. Authors can also be recognised for their contribution in this area through a Shingo Prize. Mr Ken Snyder, Executive Director of the Shingo Institute has dedicated his career to researching best practices, supporting organisations on excellence journey’s and recognising them through the Shingo Prize as they advance in their work to create a better future.
Podcast Summary The Shingo Institute started the Shingo prize in 1988. At first it was mainly North American manufacturing for the first 10 to 15 years. There was a lot of initial success in identifying their assessment model and the systems, tools, and results. After time, it was apparent that the level of sustaining improvement efforts was proving difficult for some Shingo winners. This became a challenge. The underlying cause seemed to be that 'lean' was being done by managers and engineering to their people, not with their people. What they saw with those who were able to sustain their improvement efforts over time and kept getting better and better was that they had figured out how to engage their people. It was everybody working together on improvement, it wasn't just management, it wasn't just engineering. It was everybody was involved, and they had changed the culture.
So, what were the three insights that Ken and his team researched and discovered?
The first was that the companies who did sustain the improvement journey were not tracking KPI’s but were talking about tracking leading behaviours.
The second insight that was purpose and system drive key behaviours.
The third insight is, that employees at every level of the organisation can answer questions like, 'Why do you do this or that?' or, 'How did you achieve that improvement?'
These three insights informed the development of the 10 Shingo guiding principles, in the Shingo model. Ken believes that they a really important missing piece in our previous way we are doing assessments because the culture is the accumulation of all of the behaviours of the people in an organization. The Shingo institute then developed a workshop to introduce the Shingo model to the world and called it, at the time, Shingo 101. They now call it the "Discover Excellence workshop". You can download the Shingo model handbook from their website:
https://shingo.org/shingo-model/
Quotes15:30 min You can do a lot of improvement but you’re not going to be able to make it sustainable unless you’ve got the right kind of culture.
24:05 min Purpose and system drive behaviors and if you want those ideal behaviors that will drive those ideal results. We need to have a clear purpose and we need to make it easy for people to do the right thing.
26:55 min Guiding principles inform ideal behaviors.
27:48 min Culture is all about the behaviors and those principles guide ideal behaviors and they explain why.
30:31 min ..you can't just have a purpose, you have to have a meaningful purpose, you have to have a purpose that people unite around and unify around, you've got to have a purpose that people can understand and relate to you. You can't just have it be something that's meaningless and petty, and not and not lasting.
LinksKen’s LinkedIn Profile: linkedin.com/in/snyderken
Email: ken.snyder@usu.edu
Utah State University: http://www.usu.edu
SummaryIt was so good to be able to connect with a leader in the field of Enterprise Excellence like Chris Butterworth and gain his knowledge and insights.
Chris believes that the secret of excellence is leaders empowering and getting their people to think rather than being the expert (Which leaders often are) and telling people the answer or what to do. He mentioned that the expert approach to leadership stops people thinking and makes them dependant on you as the leader. This over time overburdens a leader and causes more fire fighting, rushed and erratic behaviour from the leader due to the pressure they are under.
Chris stated that the job of a leader is to make their people look good not themselves. It is to help their people grow and develop, build skills and capabilities. This creates an organisation of people who are thinking, learning and growing.
Chris mentioned the importance also of leading culture through behaviour. He discussed the fact that many leaders are chasing a result, an outcome that has either been placed on them or they have been involved in setting. Chris mentioned that it is the leading behaviours of people that will actually determine if the result is achieved or not. He discussed the importance of defining leading behaviours and KBI's, making these visual and improving them as a team towards achieving results.
Chris discussed the power of visual data and team huddles in creating a space for team members to initial form their challenging goals, define leading behaviours and raise improvement ideas and track them through PDCA towards achieving the gains.
This was a high practical episode. Listeners will be able to learn from this episode and consider ways to improve themselves.
2 Key Takeaways1. Avoid being an expert leader unless someone requires training 2. The power of defining challenging goals and then the key behaviours and KBIs to track improvement.
Quotes05:37 What I've come to realise is key is that actually everyone has a valuable contribution to make. What makes the better businesses is where people go out of the way to help people to realise their value and to tap into that potenetial that everybody has.
06:53 Our role as leaders in any organisation is to make sure our people have systems that are easy to follow. That they have the training that they need, that they have the tools that they need. That could be computer tools or physical tools to do the job that we've asked them to do. And tap into their ideas on how to make those things even better, because actually they know what's not working.
07:21 Many managers assume that because they have the title under them, they have to have the answer to everything, and tell people what to do. Actually, the skill is to listen to what people are telling us, and let them make the improvements that they know they can do.
08:22 Far better in any conversation is to ask lots and lots of questions, not interrogate people but ask them how have they arrived at that answer? What structure have they used to solve that problem? and be more interested in the way they've arrived at the solution than the solution itself.
10:10 So if I ask them questions around customers or goals, in such a way that I'm testing them. Do you know the answer to this? Do you know...That's completly the wrong approach, and completely the wrong mindset. What instead I should be doing is asking them those questions to find out if the way I have communicated it is working. If the system that as leaders we have set up to deploy the goals is effective. That's what I'm testing.
Welcome to Episode 7 of the Enterprise Excellence Podcast. My guest Robert Hafey is one of the most genuine, purposeful people I have ever met. His area of expertise is transforming safety culture and improving the whole organisation simultaneously. Bob is the author of the award-winning books Lean Safety and Lean Safety Gemba. He has dedicated his career to sharing knowledge and helping others to create a better future.
Summary Keywordspeople, lean, safety, leaders, engage, bob, business, safer, vaccine, improvement, focus, amazing, journey, called, kaizen, conference, worn, work, years, virtual
Quotes 1. 01:49 min So, one of the aspects of doing that, was getting our employees to own safety, so it became their safety program, and not management's safety program.
2. 02.26 min You cannot become lean unless your people feel they're part of it, and they're engaged in it.
3. 03:53 min Engaging people and building trust is the only way to get Lean, and there's no easier way, no easier entry point than safety to begin a dialogue about continuous improvement.
4. 04:25 min That's the point of lean safety; it's about making work safer and easier, and as soon as you do that it takes cycle time out of the work processes you are focussing on, so therefore you get the benefits to Lean, but also the engagement, because the focus is on safety, making work safer and easier.
5. 07:03 min Lean safety is not compliance safety. Lean safety is not behaviour base safety. You're not trying to change people's behaviours. What we're trying to do is go out and engage them in continuous improvement dialogue about making the work safer and easier. And if leaders do that, the trust-o-meter automatically goes up.
6. 07:31 min Leaders, when they start the lean journey have to find ways to earn trust. Because it isn't given. You know, you have to earn it. And everything management does either builds trust up, tears trust down; there's no neutral. And so, they have to really think about what they're going to do before they start Lean. Don’t just rush in with the tools.
7. 08:59 min The focus of lean is reducing cycle time to the customer. It's all about the customer. It's a customer focused program.
8. 10:58 min Today leaders have to be coachers. They need a coaching style of management to be successful. Because telling doesn’t work anymore right?
9. 13:55 min Mine is LPFE - Living Painkiller Free Everyday.
10. 19:10 min Do it with them, not to them, which means, you know, go out and engage the people who do the work. You don't have to have the ideas. You have to have the skillset to get others to give their ideas and then help them implement them. So, it's really about using everybody's brain in your business and engaging them all and making them feel good about themselves. Your reward for that is watching them grow. That's really the reward for our lean leaders is watching people grow.http://www.enterpriseexcellencepodcast.com
Introduction: I am so honoured to have on this episode Jeff Sutherland. Jeff is one of the creators of Scrum and a co-writer of the Agile manifesto. Jeff throughout his career has been a leading thinker, author, trainer and coach on culture and performance. Jeff has helped many of the largest organisations in our world implement Agile and Scrum to enable them to innovate and scale rapidly.
SummaryWhat an amazing interview with an amazing person who has given so much to our world. Jeff Sutherland one of the founders of SCRUM and Agile shares the key moments in his life that shaped his thinking and helped him learn the skills and approaches resulting in SCRUM. Jeff describes the influence his time at Westpoint Military College played, the impact seeing the US gymnastics team train and coaching he received from an Olympic coach. Jeff talks about his time in Vietnam as a fighter pilot and trainer. He talks about the scale of fire these pilots faced together with the high death rate they were encountering. Jeff describes how he survived over 100 missions and helped others through his training also.
Jeff provides in this interview insights into the evolution of the IT industry and Agile that I have not personally heard before. The interview provided me amazing insights into why and how the industry and SCRUM/Agile evolved to create what we have now. I feel blessed to have had this conversation with such an amazing person who has given so much to our world throughout his life.
LinksJeff can be found on LinkedIn: https://www.linkedin.com/in/jeffsutherland/
jeffsutherland.com/scrum (Personal Website)
scrumtraininginstitute.com (Company Website)
infoq.com/presentations/The-Roots-of-Scrum (Portfolio)
https://www.amazon.com/Scrum-Doing-Twice-Work-Half/dp/038534645X (Scrum Book)
https://twitter.com/jeffsutherland (Twitter)
Quotes10:29 min: You need to practice every day to up your game and no matter how good you are, you’re not there yet and you’re constantly pushing the envelope for years.
15:48 min: Well, this shu ha ri in the martial arts? I trained in Akito for many years, but it works in any of the martial arts and the shu state, you're going to do exactly what the sensei says. Okay, so the karate master is going to say, do this move. And if you don't do it, he's going whack you. So, you're going to learn to do that move, and you're not going to get creative until you know how to do the basics.
24:51 min: You have to get your 10000 hours of focus and discipline in to become great at anything.
25:05 min: It really requires learning the basics, practicing a long time, focus, discipline and that’s one of the challenges about scrum, scrum is a lot more discipline than traditional project management.
59:59 min: In every case where waterfall leadership has been responsible for the agile, long term it has failed.
1:00:09 min: Scrum at scale is really the only framework that focuses on that leadership component and getting them involved in the scrum directly. It’s not enough to have management buy in, that’s not going to help you that much, to have them say, oh it’s ok. You need them to participate in the scrum, then and only then does it actually work.
IntroductionIt is a great pleasure to have Cheryl Jekiel on the show. Cheryl is the founder of the Lean Leadership Centre. Cheryl has developed throughout her career an expertise in developing cultures of excellence. Cheryl is the author of “Lean Human Resources: Redesigning HR Practices for a Culture of Continuous Improvement. The second edition of this book has just been released.
SummaryThe passion that Cheryl shows in wanting to realise the potential of every employee within an organisation in this episode is truly infectious. Her absolute respect for every human, and her drive in wanting to develop communication and people skills for those in supervisory or leadership positions is encouraging for us all.
Quotes06:31 And what I know to be true is that the big value of lean is optimizing the contribution of the teams that if you had each and every team member optimized, they could create value that you can barely imagine like it's off the chart exponentially.
09:17 So lean drives engagement and engagement drives cash. So that's the deal. So that's why that's what the topic of lean HR is about.
10:24 The bell curve completely flies in the face of what we know to be true about humans, saying you know, you're all in the middle of the bell curve does not bring out their passion and their spark and optimal contributions.
11:02 Yeah, because the truth is, every single human is capable of things that we don't begin to tap into. It's really on the issue of the way the work is structured and how we work with people to pull out all that genius. They're loaded with it by nature. They're loaded with ideas and skills and abilities that we could tap into the idea that we make them average. It's just not reality. They're not mostly average. They have different ways they could use what they're good at to contribute.
15:57;16 So you get in the water and you make some changes. You have some experiences, and you're progressing, and you're progressing More importantly, but just remember, it could take years before it feels like you moved at all, but you are moving. You just need to let those experiences happen and culminate, and keep at it, don't give up and just be aware of every piece of these experiences adds up together.
26:33 Certainly take ownership that most employees will do quite well. If the leader leads effectively like sets expectations, make sure trainings done effectively and coaches mentors gives effective feedback and uses positive reinforcement, the most powerful of all
30:02 If you want to talk about respect for people, make sure that what you ask of a person to do in their job like supervise people, that they've been given sufficient training to do that work. That's not respect to say somehow you're in charge of 40 people and how to coach them and develop them when I've given you almost nothing to go on.Cheryl can be contacted via these forums:
https://leanleadershipcenter.com
Cheryl said to subscribe, but that you don't have to stay on the mailing list. Cheryl distributes a lot of content. She turns a great deal of her work with clients into content and distributes it. Her book has a huge landing page of all kinds of free resources.
Email: cheryl@leanleadershipcenter.com
You can also just send Cheryl an email. She is always interested in both things you want to share that you think your organizations are doing well, as well as anything she can do to hook you up to others in the field.
Keywordspeople, lean, develop, hr, drives, skill, understanding, book, meaning, leaders, excellence, organization, feeling, great, work, coach, company, coaching, building
IntroductionI am so honoured to be talking with Professor Jeff Liker in this episode. Jeff is a Professor at the University of Michigan. He is the author of the International Best Seller "The Toyota Way". Jeff has won 13 Shingo prizes throughout his career and was inducted into the Association of Manufacturing Excellence Hall of Fame in 2012 and into the Shingo Academy in 2016.
SummaryIn this episode Jeff shares his journey into the world of organisational improvement. He discusses his approach to leadership and coaching to help people grow and develop. Jeff talks about the learning cycle and describes how to set someone a greater challenge or goal to move towards. He believes that better solutions that are achieved through an iterative learning approach rather than the typical solution based approach. This leads to ownership, commitment and energy for individuals. We also discuss PDCA thinking approaches to achieving this journey. Jeff believes that leaders must do the hard work, practice skills and capability at developing others, become the competent teacher, and then hand the keys of the car over to their students.
Quotes
10:52 So, there's a very strong belief that you have to deeply grasp the current condition and the reality and study it without bias and understand it, because that's your starting point. So, you have the challenge, which is where you want to be, and you have the starting point.
13:33 Any company anywhere, any organization anywhere, needs to set and achieve goals, if you don't have any goals, and there's nothing really to work on, right. So, you have to want to do something, you want to accomplish something.
15:50 So, you want to create ownership among the stakeholders, the people that control that part of the business you want them to not only buy in, but also manage the process. And managing the process means developing people in every position, who do their jobs well, and are thinking of better ways you approach any challenge with an open mind with enthusiasm. And with a belief that you can conquer the challenge. If you work hard enough and think hard enough.
18:06 So the idea that Mike Rother has with Toyota Kata, which is practicing that PDCA process is that you take something like PDCA that you might do in a day, or in a few days, or in a Kaizen event for a week, and then stretching it out over time. And he recommends spending about 20 minutes a day on it, which is the maximum time that somebody can take into information.
27:57 To really be good at lean you have to go to Gemba and learn just like anybody else. And then you need to become a teacher. And your job is not to be the boss who has all the ideas, but to develop a set of students who have the ideas and push you. So, you have to learn to be a teacher, which is a different skill set to compared to learning to deploy methods and tools. And you have to have patience and humbleness that you're willing to hand the keys to the car over to the student and let them drive.
Keywordschallenge, starting point, manage, conquer, accomplish, characteristic, grasp, work, current condition, goals, bias, ownership, belief, process, enthusiasm, very strong belief, business, buy, stakeholders, organization
LinksJeff can be found on: https://liker.engin.umich.edu
Jeff's book "Toyota Way" can be found here: https://www.amazon.com/Toyota-Culture-Heart-Soul-Way/dp/0071492178
Welcome to Episode 2 of the Enterprise Excellence Podcast. In this episode we continue the conversation with Professor Peter Hines, exploring his recent book "The Essence of Excellence". We share his insights on the topic of sustaining excellence journeys for the long term, and his techniques to avoid the frustration and impact of failed improvement efforts within organisations. This episode delves deeply into the BESCILLED model develop by Peter and his co-author Chris Butterworth. The interview explores the key elements of this model and how it’s use can help create a sustainable excellence journey.
Peter talks about his new focus on the Enterprise Excellence Network. This network gathers together the world best organisations, many of whom are Shingo Prize winners. Peter discusses how the network provides members an opportunity to visit the best of the best and learn what to focus on next. It is a forum by which high performing sites can learn from each other to keep progressing their excellence journey.
Quotes
03:04;29 I remember asking the Toyota guys, why is it that you're so good? And the answer was 'the rigorous and disciplined application of the Toyota Production System'. And really, what I got to learn from that, eventually, and it took some time, was 'the rigorous and disciplined application of' was probably more important than the Toyota Production System.
15:21;08 And if you ask even senior executive, what are your values, they can usually reel off two or three quickly, but the other two or three, probably they can't even remember what they are. So, in other words, they're not making an impact.
16:13;01 So, the sum of behaviours is the culture in the organisation. So, hence the starting point is not just strategy formation and deployment which obviously, we have to do Hoshin, planning etc, which gives us in best case the 'what do we need to do', hopefully also the 'why' which is sometimes missing. But it doesn't give us the 'how' in terms of culture. So, the starting point for most organisations is only the 'what', it’s not the culture. So, actually adding the behavioural and strategy deployment means that we start with values and principles, we turn them into behaviour, we deploy them down into the organization.
19:38;13 The key role of the manager is actually checking whether or not we're running the organisation to standard, and we're actually achieving the gains and we're achieving what we need to do in terms of strategy. We're actually checking whether the right behaviour is in place. And if it's not, we're then spending time developing coaching, either through formal courses, or actually mostly from on the job and ongoing coaching and development, which takes us into the last segment, which is the learning and development.
24:27;09 And certainly, when I've been out, and I've taken these senior people, and we've shown them some of these organisations, you know, the lights just come on. And they come back so passionate, and so fired up and so wanting to do this sort of approach, it's unbelievable. But it's actually quite difficult to prise them away from, you know, we don't have time for this, you know, or we don't think we need it and so forth.
32:47;22 I think my advice is go see someone better than you... And you know, they may not be perfect, but if they're better than you, there's something to learn. And, you know, any firm on any office complex or any industrial estate, there must be someone there better than you. So, you know, go and knock on your neighbour’s and have a look around. You know, even if you just start at that local level, I would do that.
This episode, which is part 1 of 2, explores Professor Peter Hines' journey into Enterprise Excellence. Peter Hines has dedicated much of his career on the topic of sustaining improvement journeys within organisations. He has lead and written about organisational change programs focussing on more than just making money. He has helped these organisations achieve improvement for themselves, others and the planet simultaneously. Peter has recently been inducted into the Shingo Academy, a leading organisation in recognising and training on the topics of Enterprise Excellence.
We explore the events and mentors who helped shape Peter and develop his passion and learnings in organisational change and improvement. Peter shares how his initial introduction into improvement and the importance of systems was studying the natural world as part of his early years at University. Peter shares some of the opportunities that arose through his academic and professional career that shaped his thinking.
He shares the amazing times he spent with a key mentor of his: Prof Msayoshi Akaida. He shares how the time they spent together driving around the United Kingdom visiting operations and supply chains shaped Peters thinking and potentially frustrated Prof Akaida at times with Peter's abundance of questions.
Quotes
1. So, in my last year of the course, I was doing things like urban geography, developing countries, I was doing fluvial geomorphology, and particularly coastal geomorphology. So, you know, as you can see, all of those are really very different in terms of subject and I suppose one of the key things was that it was really in the era where the predominant sort of thinking methodology was around systems thinking. So, I suppose what I was really learning was systems thinking.
3. And then I spent three months working with them in Japan, understanding what they did, understanding the supply chain. And really, it was true, you know, they use pretty much half the resources for everything that they did. They were really, really efficient. So, what was interesting for me at the time was to look at the system whereby they worked with the suppliers.
- The two systems that I found that were best in Toyota, were the two main inputs to the business, the people and the components. So, in other words, if you get your inputs right, and you've got pretty reasonable processes internally, you produce fantastic outputs.
5. Now, in actual fact, we didn't do that for an economic benefit. We actually did it for risk mitigation, and an environmental benefit. So, the reason we did it was in the UK, there was a lot of legislation coming in, which obviously has come around the world as well, about movement of transport and so forth.
- In other words, what's the really important stuff that I'd seen at Toyota that actually people weren't doing? So, what I'd seen was strategy deployment, leadership, engagement and behaviour.
7. And by the time like, I'd spent two and a half months there, I actually realized that 'the rigorous and disciplined application of' was actually the most important part of the sentence, and I hadn't even been writing it down, which actually is the culture, the leadership, the behaviour. So, in other words, what they were saying is create the right culture, and have a good improvement methodology. And you'll close the bridge.
- What Peter (Senge) was talking about in the book (The Fifth Discipline) was a learning organization.And I just, it all just fell into place. I said, bingo. That's actually what Toyota had, they had a learning organisation.
SUMMARY KEYWORDS
excellence, organizations, achieve, podcast, experts, learn, sharing, enterprise, focused, future, helped, knowledge, upcoming shows, motivated, socially, planet, environmentally, improve, purpose, insights