Break Point: Recent Episodes
Chuck Tomasi
Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Chuck Tomasi, Sr. Developer Advocate for developer discussions. Chuck talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, and other interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.
In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti’s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism spectrum, the conversation explores how personal challenges shape professional growth, how ServiceNow skills translate into life lessons, and the importance of support systems, both at home and in the developer community.
⏱️ Timestamps
- 00:00 Introduction of Hosts
- 01:43 Introduction of Guest, Dharti Shah
- 05:29 Discussing the ServiceNow Certified Technical Architect (CTA) Program
- 09:27 Balancing Work, Parenting, and Going Above and Beyond
- 18:16 New Perspectives Offered By Parenting
- 19:31 The Importance of "The Village" We Surround Ourselves With
- 21:30 Misconceptions About Being Working Parents
- 26:16 Advice For Women In Tech
- 31:28 Tech Trends Impacting Work Life, Home Life, and the Neurodivergent Community
- 37:51 Final Words of Wisdom
- 39:43 Conclusion
🔗 Links
- The Certified Technical Architect Application
- The ServiceNow World Forums
- The ServiceNow Developer Site
- The Developer Advocate Blog
See omnystudio.com/listener for privacy information.
This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while staying seamless for developers and customers.
⏱️ Timestamps
- 00:00 Introduction of Hosts
- 02:37 Introduction of Guests: Thomas Richter & Luis Carril
- 07:14 What IS RaptorDB? 10:14 How Is RaptorDB Different?
- 21:09 Has AI Changed Prioritization of RaptorDB’s Needs?
- 23:21 Origin of the Name “RaptorDB”
- 27:18 How Do I Get Access as a Customer?
- 29:35 Why Choose Pro Over Standard?
- 30:43 How Can I Tell If My Instance Is Running RaptorDB Already?
- 44:53 Recommended Education
- 46:22 What’s Next for RaptorDB SAFE HARBOR
- 50:16 Conclusion
🔗 Links
- RaptorDB Product Hub
- RaptorDB Zurich Docs
- The ServiceNow World Forums
- The ServiceNow Developer Site
- The Developer Advocate Blog
See omnystudio.com/listener for privacy information.
On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.
⏱️ Timestamps
- 00:00 Introduction
- 02:37 What ARE ServiceNow Web Agents?
- 07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
- 09:41 How Are Web Agents Similar/Different From RPA?
- 12:25 What Are Some Cornerstone Use Cases for Web Agents?
- 17:19 What Are the V1 Capabilities / Limitations of Web Agents?
- 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
- 23:55 What’s On the Roadmap for Web Agents? SAFE HARBOR
- 27:01 How Have Priorities Changed to Meet Market Expectations?
- 29:50 What Are Initial Customer Thoughts on Web Agents?
- 31:11 Where Can People Provide Feedback on Web Agents?
- 32:02 Call to Action
- 33:57 Conclusion
🔗 Links
- Jingfei Chen's LinkedIn
- AI Experience Release Event
- Get to Know Now Assist AI Web Agent
- The ServiceNow World Forums
- The ServiceNow Developer Site
- The Developer Advocate Blog
See omnystudio.com/listener for privacy information.
In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long event: HACKTOBERFEST! From the history of ServiceNow's involvement to what participants can expect this year, they covered everything in detail in hopes that you will take to your keyboard and join in on the fun.
⏱️ Timestamps
- 00:00 Introduction
- 00:59 What is Hacktoberfest?
- 03:06 What is the advantage of developing open source applications?
- 06:12 What is ServiceNow's history with Hacktoberfest?
- 09:52 What can Hacktoberfest participants expect?
- 14:07 What should Hacktoberfest participants learn beforehand?
- 17:52 What projects can participants collaborate on this year?
- 23:59 Can someone start participating after October 1st?
- 25:33 What dictates "completing" Hacktoberfest?
- 27:28 What are the rewards for completing Hacktoberfest 2025?
- 29:36 What are common mistakes for beginners to avoid?
- 35:48 What are 3 steps to take prior to starting Hacktoberfest?
- 36:56 How can participants stay connected with one another?
- 38:22 Conclusion
🔗 Links
- ServiceNow Hacktoberfest 2025 Blog
- ServiceNow Hacktoberfest 2024 Retrospective Blog
- Digital Ocean Hacktoberfest Home
- The ServiceNow World Forums
- The ServiceNow Developer Site
- The Developer Advocate Blog
See omnystudio.com/listener for privacy information.
Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow’s Rising Star program - how it supports new contributors, builds community, and opens doors to future MVP recognition. Hardit shares his journey from early content creation to becoming a Rising Star, along with practical advice for anyone looking to give back and grow their career. With the 2025 class of Rising Stars officially announced, this episode is the best way to prepare yourself for next year's application cycle if that has become a goal.
⏱️ Timestamps
- 00:00 Introduction
- 06:53 What IS ServiceNow's Rising Star Program?
- 08:56 Where Was Hardit In His Career When He Made Rising Star?
- 10:13 What Are the Privileges of the Rising Star Program?
- 13:23 What Kind Being a Rising Star Done For Hardit's Career Trajectory?
- 15:15 Has the Proximity to Internal ServiceNow Resources Helped Being a Better Community Member?
- 16:39 What Are the Social Benefits to Being a Rising Star?
- 18:37 Have There Been Mentorship Opportunity As a Rising Star?
- 19:53 How Can One Prepare For the 2026 Rising Star Application Cycle?
- 25:05 Advice For Those Hesitant to Put Themselves Out There
- 27:55 Advice For Dealing With Valid Negative Feedback and Trolls
- 34:07 Final Words of Wisdom / Challenges For Potential Applicants
- 41:19 Closing
🔗 Links
- Hardit's YouTube Channel
- 2025 Rising Star Class
- ServiceNow World Forums
- ServiceNow Developer Site
- Developer Advocate Blog
See omnystudio.com/listener for privacy information.
In this solo episode, Lauren shares a practical crash course on getting started with content creation as a ServiceNow developer. From choosing your audience and generating ideas to scripting, recording, editing, and promotion, she breaks down simple, low-cost strategies to help you create engaging, consistent content.
⏱️ Timestamps
- 00:00 Introduction
- 03:27 Part 1 - Ideation
- 09:44 Part 2 - Construction
- 16:12 Part 3 - Recording
- 21:39 Part 4 - Editing
- 33:41 Part 5 - Promotion
- 37:14 Conclusion
🔗 Links
- World Forums Registration
- The ServiceNow Developer Site
- The Developer Advocate Blog
See omnystudio.com/listener for privacy information.
Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mobile capabilities were essential to the app's success, its rapid development timeline, and the collaborative effort behind it. The episode ALSO previews new mobile features in the Zurich release and offers guidance for developers looking to get started with mobile app development on ServiceNow.
⏱️ Timestamps
- 00:00 Welcome & Introductions
- 09:43 What Is C3?
- 14:29 The Construction of the C3 Experience
- 16:39 What Was the Hardest Part About Making C3?
- 24:05 What Do You Want People Walking Away From C3 Knowing?
- 26:29 C3 V2 Plans
- 29:07 Mobile Platform Zurich Enhancements
- 35:24 Mobile SDK and Builder Experiences Zurich Enhancements
- 41:37 Where to Start Your Mobile Enablement Journey 4
- 3:08 Conclusions & Outro
🔗 Links ServiceNow Mobile App Building
- Mobile App Building Product Docs
- Mobile App Academy Playlist
- TechNow EP100 Registration
- The ServiceNow World Forums
- The ServiceNow Developer Site
- The Developer Advocate Blog
See omnystudio.com/listener for privacy information.
Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can guests expect to experience? What did the team take away from doing this all last year? Learn all of that and more in today's episode!
⏱️ Timestamps
- 00:00 Welcome & Introductions
- 02:27 What Can Attendees Seek to Experience at CreatorCon India?
- 03:39 What Is It Like Behind the Scenes Planning CreatorCon India?
- 07:21 Who From the Community Team Is Hosting CreatorCon India?
- 07:30 Describe CreatorCon India In One Sentence
- 08:39 What Can Be Expected From the Curriculum?
- 11:38 What Are the Keynote Plans For CreatorCon India?
- 12:45 What Were the Biggest Positives from CreatorCon 2024?
- 12:58 What Is the HackZone?
- 17:50 What Is Being Improved Upon From CreatorCon 2024?
- 18:40 What Are Fun Plans For This Trip to India?
- 22:27 What Is the Plan POST CreatorCon Season 2025?
- 25:20 How Should Attendees Prepare for CreatorCon India?
- 28:27 Conclusions & Outro
🔗 Links
- The ServiceNow World Forums
- The ServiceNow Developer Site
- The Developer Advocate Blog
See omnystudio.com/listener for privacy information.
Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out!
⏱️ Timestamps
- 00:00 Welcome & Introductions
- 03:03 What ARE Build Agents?
- 07:37 How Do Build Agents Relate to AI Agents?
- 11:25 What Can Build Agents Do In Zurich?
- 17:30 Real-Life Build Agent Use Case from Knowledge25
- 20:07 How Did The Idea For Build Agents Come to Be?
- 29:23 How Can Developers Integrate Build Agents Into Their Workflow?
- 33:24 What Is “Vibe Coding?” 36:00 What’s Next On the Roadmap For Build Agents?
- 38:20 What Are Some Resources to Learn More?
- 42:55 How Do I Convince My Leadership Build Agents Are Worth the Investment?
- 43:51 Conclusion & Outro
🔗 Links
- The Vibe / Conversational Coding Playlist: https://www.youtube.com/playlist?list=PL3rNcyAiDYK0TxC6yGXhFKjFXMY3sZaAq
- The ServiceNow IDE Docs: https://www.servicenow.com/docs/csh?topicname=servicenow-ide-landing.html&version=latest
- Fluent Docs: https://www.servicenow.com/docs/csh?topicname=servicenow-fluent.html&version=latest
- The IDE/Fluent ServiceNow University Course: https://learning.servicenow.com/lxp/en/app-engine/introduction-to-the-servicenow-ide?id=learning_course_prev&course_id=9b44e9a49340ead4d28b7e6badba1069
- The ServiceNow World Forums: https://www.servicenow.com/events/world-forum.html
- The ServiceNow Developer Site: https://developer.servicenow.com/dev.do
- The Developer Advocate Blog: https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog
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Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25.
⏱️ Timestamps
- 00:00 Welcome & Where We've Been
- 02:10 Meet Our Newest Advocates!
- 06:37 Why Did Travis and Allen Want to Become Advocates?
- 09:30 What Are the Biggest Surprises About Working FOR ServiceNow?
- 13:03 What Are Travis and Allen's Hobbies?
- 18:37 Spilling Tea on Near "Fireable" Offenses
- 31:22 What to Expect at Knowledge25
- 39:44 The First EVER Attempt At the Break Point Mix Tape Game!
- 48:25 Conclusion & Outro
🔗 Links
- The ServiceNow Developer Site: https://developer.servicenow.com/dev.do
- The Developer Advocate Blog: https://www.servicenow.com/community/developer-advocate-blog/bg-p/developer-advocate-blog
Check out the other ServiceNow podcasts: http://devlink.sn/podcasts
See omnystudio.com/listener for privacy information.
In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers!
Topics
- 00:00 Welcome & Introductions
- 04:21 What Is Agentic AI?
- 09:23 What Will Agentic AI on ServiceNow Look Like?
- 12:23 Why Agentic AI is Not Any Old Just a Tech Trend
- 15:47 Conclusion & Outro
Links
- Donate to the California Fire Foundation
- AI Agents Live Launch
- Register for TechNow Yokohama
Subscribe to Break Point
- Apple Podcasts
- Spotify
- Amazon Music
- TuneIn
- RSS
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In today's episode, I've gathered (nearly) all of the Developer Advocates to discuss our fondest memories from 2024, as well as our plans for making 2025 the Community's best year yet!
Topics
- 00:00 Welcome & Introductions
- 03:15 Our Top 3 Moments from 2024
- 21:31 What We Are Reading to Prep for 2025
- 33:29 Our Developer Advocate New Year's Resolutions
- 39:51 Conclusion & Outro
Check out the other ServiceNow podcasts
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In today’s episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever!
Topics
- 00:00 Welcome & Introductions
- 12:03 What Is ServiceNow Studio?
- 13:45 What About Legacy Studio?
- 14:43 Studio vs App Engine Studio
- 20:48 What Are Customers Saying About Studio?
- 26:06 Andrew’s Favorite Feature of Studio
- 28:35 When Will Studio Be on PDIs?
- 29:24 What Knowledge Content is Planned for Knowledge25?
- 31:07 A Break Point Exclusive!
- 32:29 Conclusion & Outro
Links
- Xanadu Content Calendar
- ServiceNow Studio Creator Toolbox
Check out the other ServiceNow podcasts
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In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond!
Topics
- 00:00 Welcome & Introductions
- 02:39 Defining the Many Acronyms (e.g. SDK, IDE)
- 08:19 Biggest Changes Between Washington and Xanadu for the SDK
- 16:41 The IDE's Improvements and Clarity on the Many "Studios"
- 21:05 Best Practices in Development Moving Forward
- 29:34 Where's the Roadmap Heading?
- 39:06 Where Can People Get Their Hands on It?
- 40:26 Conclusion & Outro
Links
- Xanadu Content Calendar
- ServiceNow IDE and Fluent (SDK v2) Creator Toolbox
- ServiceNow IDE, SDK, and Fluent Articles
- ServiceNow IDE, SDK, and Fluent Forum
- ServiceNow IDE Store Link
- Building Applications in Source Code
- ServiceNow Fluent API Reference
- Office Hours
Check out the other ServiceNow podcasts
See omnystudio.com/listener for privacy information.
In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together.
Topics
- 00:00 Welcome & Introductions
- 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel?
- 04:30 How frequently do you listen to new episodes of Break Point?
- 08:46 What are your favorite types of episode?
- 12:38 What are your favorite aspects of Break Point that you want to see remain constant through this next phase?
- 16:47 What are aspects of Break Point that need improvement?
- 23:28 Are there any topics / guests you would like to see featured in the near future?
- 25:30 Conclusion & Outro
Links
-
BuildWithCreatorStudio
- Hacktoberfest 2024
Check Out the Other ServiceNow podcasts.
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While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers.
Topics
- 00:00 Welcome
- 03:50 Lauren's #5
- 08:26 Chuck's #5
- 11:31 Lauren's #4
- 16:49 Chuck's #4
- 21:09 Lauren's #3
- 26:26 Chuck's #3
- 31:14 Lauren's #2
- 35:21 Chuck's #2
- 38:51 Lauren's #1
- 43:39 Chuck's #1
- 48:16 Outro
Links
- Book: The Art of Simple Living
- Manager Tools/Career Tools podcasts
Check out the other ServiceNow podcasts.
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The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen.
Topics
- 00:00 Welcome/Introductions
- 07:10 Platform passion
- 07:53 Advocacy ideas
- 11:26 Challenges for Kristy
- 18:41 Any surprises?
- 19:36 Getting prepared for this role
- 21:29 Words of advice
- 22:30 Contact info
- 23:03 Outro
Links * Kristy's LinkedIn
Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.
We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI.
Topics
- 00:00 Welcome/Introductions
- 02:07 Current uses for AI
- 17:07 ServiceNow shift in positioning
- 25:22 Barriers to using AI
- 35:08 Favorite Xanadu AI features
- 42:37 Recap
- 44:07 Outro
Links * Prompt Library
Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.
I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life.
Topics
- 00:00 Welcome/Introductions
- 07:38 How Susan found ServiceNow
- 09:56 Being a CTA
- 10:56 Platform experience
- 14:57 Opportunities for improvement
- 16:05 Dev meetups
- 16:52 Susan's passion
- 17:36 Career highlight
- 18:41 Words of advice
- 20:00 Contact info
- 20:18 Outro
Links
- Susan on LinkedIn
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community.
Topics
- 00:00 Welcome/introductions
- 01:28 Reasons for retiring
- 02:44 The future of Break Point
- 06:09 Looking back
- 08:05 Between now and September 6
- 10:08 Plans after September 6
- 12:53 Challenges in retiring & other topics
- 24:23 Call to action
- 25:48 Thanks
- 30:36 Contact info
- 32:32 Outro
Links * Chuck's site
Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.
The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience.
Topics
- 00:00 Welcome/introductions
- 09:01 Inspiration for the app
- 11:13 What was built
- 12:35 Outcomes
- 15:15 Challenges
- 19:43 The roadmap
- 21:50 How did you hear about The Devvies?
- 25:46 Advice for future applicants
- 27:17 Contact info
- 27:49 Outro
Links
- Kristina's LinkedIn
- Josh's LinkedIn
Check out the other ServiceNow podcasts.
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We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice).
Topics
- 00:00 Welcome/introduction
- 07:30 Thoughts on the platform
- 09:35 Thoughts on first year as ServicNow MVP
- 13:11 Knowledge 24 experience
- 16:58 Aylee's ServiceNow "comfort zone"
- 18:20 Career pivot
- 21:24 Future plans
- 21:54 Career highlight
- 23:50 Words of advice
- 26:47 Contact info
- 27:41 Outro
Links
- ayleeandersen.com
Check out the other ServiceNow podcasts.
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Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers.
Topics
- 00:00 Welcome/Introductions
- 06:12 What Creator Studio is (and is not)
- 10:39 How to get it
- 11:22 Who is the persona for Creator Studio
- 15:26 Best practices
- 17:34 Files created by Creator Studio
- 20:07 Compatibility with other studios
- 24:01 Takeaways
- 26:11 Outro
Links
- Docs: Creator Studio
- Email: chris.haas@servicenow.com
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Knowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh.
Topics
- 00:00 Welcome/Intro
- 02:27 Writing a lab
- 09:31 Putting together keynote
- 18:47 The new developer theme
- 22:36 Hackathon
- 24:23 MVPs
- 27:27 The Japan closing session
- 31:58 Pranav's contributions
- 33:45 Closing party
- 35:21 Dev Advocate Photo Op
- 37:53 Taking a look at
- 42:34 Call to action
- 48:45 Outro
Links
- This episode's blog link
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Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year.
Topics
- 00:00 Welcome/Intro
- 02:35 What the advocates are doing
- 15:44 Dos and Don'ts for Knowledge
- 24:00 What we would attend if we could
- 34:01 Outro
Links
- Advocate content
Check out the other ServiceNow podcasts.
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As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos
Topics
- 00:00 Welcome/Introductions
- 12:18 Why demos?
- 14:25 The audience
- 17:19 Good demos vs bad demos
- 21:08 Preparation planning
- 28:21 Delivering the demo
- 30:53 After the demo
- 34:32 Contact info
- 35:33 Outro
Links
- Anoosha Garimella
- Amit Kumar
Highlights
- Who - Know your audience size, their depth on the subject, and their expectations
- When - Know your time allotted and shoot for 10-20% less time to allow for Q&A
- Why - Understad the purpose/objetive of the demos
- What - Know the subject you are expected to demonstrate
- Where - Determine if your demo is being delivered remotely in-person, the venue location, etc.
- How - Understand the technology required. Zoom, recordings, mics, projectors, adapters and so on.
- Practice, practice, practice and follow up!
Check out the other ServiceNow podcasts.
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Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release.
Topics
- 00:00 Welcome
- 01:21 Intros and Thoughts on Washington DC release
- 04:31 Thoughts on AI
- 07:16 ServiceNow career storiees
- 12:29 Advice for people starting their ServiceNow journeys
- 15:41 Outro
Links
- Video: Full keynote
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It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck.
Topics
- 00:00 Introduction
- 01:59 History of Break Point
- 04:16 Relationship with Siblings
- 06:51 Chuck's Wife, Donna
- 13:09 Conventions
- 16:16 Exploratory Career Path
- 21:11 Story of "The Bowtie"
- 26:43 Battle with Cancer
- 32:36 Knowledge
- 38:57 Lasting Impact at ServiceNow
- 42:15 Finding Passion in a Career
- 45:20 Conclusion & Surprise!
Links Check out the other ServiceNow podcasts.
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Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success.
Topics
- 00:00 Intro/Welcome
- 05:33 Flow Designer overview
- 09:17 Why Workflow Studio
- 11:34 FAQs
- 14:35 Support for legacy workflow editor
- 16:08 The roadmap
- 23:18 Advice for newcomers
- 25:01 Contact info
- 26:11 Outro
Links
- Jingfei Chen on LinkedIn
Check out the other ServiceNow podcasts.
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We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is.
Topics
- 00:00 Welcome/introductions
- 12:57 SDK Overview
- 18:40 Who is it for?
- 23:25 How it works
- 27:04 Recommendations for using the SDK
- 29:39 Syncing
- 32:34 Security
- 34:31 Supported NPM packages
- 36:41 The roadmap
- 40:23 SDK at CreatorCon 2024
- 42:21 Contact info
- 43:39 Outro
Links
- @servicenow/sdk - npm
- LinkedIn Jay Couture
- Install the ServiceNow SDK
- LinkedIn Patrick Wilson
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Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release.
Topics
- 00:00 Intro/Welcome
- 01:39 #5
- 07:26 #4
- 14:21 #3
- 20:34 #2
- 25:19 #1
- 32:12 Outro
Links
- Content calendar
- Washington D.C. Release Notes
Check out the other ServiceNow podcasts.
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It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you...
Topics
- 00:00 Welcome/Introduction
- 08:19 Career transition to ServiceNow
- 09:48 The different programs
- 13:56 Author
- 16:02 Success stories
- 25:40 Career highlight
- 28:28 Words of Advice
- 31:50 Contact info
- 32:29 Outro
Links
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and why.
Topics
- 00:00 Welcome/Introduction
- 06:38 Before ServiceNow
- 08:06 Getting started on ServiceNow
- 09:16 Best part of the job
- 11:02 From admin to CMA
- 13:10 Motivation
- 17:32 The ServiceNow Magician
- 22:03 Career highlight (so far)
- 24:01 Continuous improvement
- 26:11 What did you learn this week
- 27:56 Words of advice
- 29:49 Contact info
- 30:37 Outro
Links
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
2023 has been quite a busy year for us all. In this episode, we're joined by our fellow dev advocates to go over our own top 5 lists and a quick peek at what we're looking forward to in 2024.
Topics
- 00:00 Welcome/intro
- 02:03 Number Five
- 09:32 Number Four
- 17:34 Number Three
- 24:55 Number Two
- 35:19 Number One
- 47:39 Looking forward
- 50:31 Outro
Links
- Kali Alexander's 100 days of ServiceNow
- Beyond The Title Podcast
- Offline with the Radio Bros
- ServiceNow Portfolio Development Group Discord
- Service Ducks Podcast
- CJ & The Duke Podcast
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
A glance at a job listing board and a little hard work could lead you to a career, MVP status, speaking opportunities, and even winning a hackathon. Our guest today shares her story.
Topics
- 00:00 Welcome / Introduction
- 07:01 Career Beginning
- 09:05 Passions on the Platform
- 10:02 Growing Alongside the Platform
- 11:28 Knowledge23 Experience
- 15:38 Career Goals and Trajectory
- 17:41 ServiceNow MVP Program
- 19:02 Words of Advice
- 20:33 Outro
Links
- Slack Channel Profile
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See omnystudio.com/listener for privacy information.
Our 2023 World Forum conferences and CreatorCon have wrapped up. While I was out, I had the opportunity to speak to a number of terrific people. I invite you to join me as I travel to four cities in four weeks and share their stories.
Topics
- 00:00 Welcome and introduction
- 01:30 Saaniya Chugh
- 04:32 Ram Prasath Thirubalan
- 08:41 Viorica Bolohan
- 11:40 Jerin Thenayan
- 14:37 Carleen Carter
- 18:07 Martin
- 19:18 Raff
- 20:34 Shae
- 22:20 Zina Naghmouchi
- 29:11 Kopal Garg
- 34:23 Abey Ahmad
Links
- Abey Ahmad
- Ram Prasath Thirubalan
- Jerin Thenayan
- Zina Naghmouchi
- Viorica Bolohan
- Carleen Carter
- Saaniya Chugh
- Kopal Garg
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
App Engine is one of ServiceNow's flagship products for low-code and pro-code developers. In this episode, we talk to a VP who can give us a hint of what's coming.
Topics
- 00:00 Welcome/Introduction
- 05:23 App Engine defined
- 06:23 App Engine products
- 07:36 What goes into each release
- 09:37 Gen AI and low-code
- 13:36 Washington D.C. and beyond
- 16:25 New skills required
- 17:47 Changes in developer's world
- 21:01 Compliance
- 22:24 Words of advice
- 24:23 Contact info
- 24:59 Outro
Links
- AI-Powered Coding Tools Are Here to Help - Not Harm - Your Job, Insist IT Experts - WSJ
- Email: jithin.bhasker@servicenow.com
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Generative AI is all the rage in 2023. Our guest today is here to discuss all the hot features we've got in our Vancouver release.
Topics
- 00:00 Welcome/Introduction
- 08:59 The ServiceNow AI journey
- 10:55 Where to find generative AI
- 20:36 But wait, there's more
- 23:52 Where Gen AI doesn't apply
- 26:54 Governance
- 29:57 The release cycle
- 31:20 Dev skills
- 34:05 The roadmap
- 37:17 Advice for new devs
- 39:24 Contact info
- 40:31 Outro
Links
- ServiceNow Developer YouTube channel
- NowLearning
- Email: chris.stoll@servicenow.com
- Live Coding Happy Hour - Gen Ai Controller
- Developer Portal
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
We know you're working hard to build awesome apps on the Now Platform. Did you know, we've got a contest where you can showcase what you've done and win some prizes? In this episode, we speak with some former winners to get their insights to help you be a contender for the future.
Topics
- 00:00 Welcome/Introductions
- 08:19 The Devvies Defined
- 09:46 The winning application
- 11:28 The submission process
- 13:15 The video
- 15:44 The grill session
- 16:38 What can we improve?
- 19:06 Defending the title
- 20:16 Words of advice
- 25:35 Contact info
- 26:18 Outro
Links
- LinkedIn: Guilherme Henriques
- SNUtils
- The Devvies Application Form
- LinkedIn: Nia McCash
Check out the other ServiceNow podcasts.
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There's a lot to consider when you first start building an app or configuring a process on the platform, not least of which is how you are going to test those changes. In this episode, we have two returning guests to help us understand how to navigate those thoughts.
Links
- NowCreate
- LinkedIn: Harshdeep Garg
- NowLearning ATF Micro-cert
- ServiceNow Docs: ATF
- LinkedIn: Raghuveer Moorthy
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards.
Topics
- 00:00 Welcome/Introduction
- 09:03 Big mistake
- 11:29 Platform passion
- 14:19 The other side of the world
- 16:34 MVP
- 21:29 Belonging groups
- 25:18 Career Highlight
- 26:27 What's next?
- 27:54 Words of advice
- 29:11 Contact info
- 29:47 Outro
Links
- Belonging groups
- Website
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Regardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we'll be covering a book we recently read with everyone.
Topics
- 00:00 Welcome/Introduction
- 04:06 Purpose
- 08:19 Who
- 10:54 Location
- 15:45 The role of the host
- 28:22 Timelines
- 34:41 What's in it for devs?
- 39:50 Resources
- 40:40 Outro
Links
- Amazon link to the book
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home.
Topics
- 00:00 Welcome/intro
- 06:12 Life before ServiceNow
- 07:40 Carleen's start with ServiceNow
- 08:38 MVP - sharing and training
- 11:24 CMA and its meaning
- 15:17 The next generation
- 18:38 RiseUp!
- 19:21 Knowledge memories
- 23:50 Keynote speaker
- 24:37 Career highlight and forecast
- 27:00 Words of advice
- 28:16 Contact info and outro
Links
- RiseUp
- Website
- RiseUp Community
- Titans of Now podcast
Check out the other ServiceNow podcasts.
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The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along!
Topics
- 00:00 Welcome/introductions
- 01:22 Our top 5 list of favorite features
- 32:48 Call to action
- 34:08 Outro
Links
- Vancouver content calendar
- Vancouver release notes
Check out the other ServiceNow podcasts.
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With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights.
Topics
- 00:00 Welcome/introductions
- 04:46 Upgrades in the early days
- 11:30 Upgrade improvements today
- 17:57 Products requiring more focus on upgrades
- 20:59 When things go awry
- 25:56 Upgrade timeframe
- 30:44 What to do when you find a show stopper
- 33:38 Advice for newcomers
- 37:58 Contact info
- 38:53 Outro
Links
- CJ's LinkedIn
- news.jace.pro
- Jace's LinkedIn
- Jace's YouTube
Check out the other ServiceNow podcasts.
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You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that.
Topics
- 00:00 Welcome/introductions
- 04:45 CMA/CTA programs
- 09:14 Crafting your message
- 11:16 Horses for courses
- 12:44 Short presentations
- 14:51 Example: Key messages
- 16:04 Example: Supporting statements
- 19:52 Example: Objection Handling
- 23:07 Example: Other concerns
- 24:34 Example: Closing
- 25:23 Example: Call to action
- 27:09 Bonus tips
- 34:03 Planning stage vs building stage
- 34:53 The summary
- 35:52 Contact info
- 36:29 Outro
Links
- Effective Presentations - Part 2
- Email: julian.mills@servicenow.com
- devlink.sn/cma
- Effective Presentations - Part 1
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space.
Topics
- 00:00 Welcome/Introduction
- 03:30 Rob's content
- 04:58 The idea vault
- 08:59 How to get started
- 13:37 How to stay motivated
- 17:02 The long tail and defining success
- 21:04 Creative inspiration and thumbnail everything
- 26:33 What works and what doesn't on LinkedIn
- 31:36 Content you would like to do
- 32:35 When is the end?
- 34:22 Why do it?
- 38:01 The MVP program
- 39:10 Words of advice
- 39:51 Contact info
- 40:30 Outro
Links
- Website
- Email: rob@theduke.digital
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See omnystudio.com/listener for privacy information.
Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks.
Topics
- 00:00 Welcome/Introduction
- 04:59 Overview
- 09:10 Developer awareness
- 12:24 Examples
- 15:19 What works
- 17:21 Business smart customization and the customization register
- 23:05 Metrics
- 24:44 Where to find out more
- 27:48 Balancing the transformation
- 31:07 Contact info
- 31:52 Outro
Links
- LinkedIn: Raghuveer Moorthy
- LinkedIn: Harshdeep Garg
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier.
Topics
- 00:00 Welcome/Introduction
- 04:47 Governance defined
- 05:47 Resistance
- 09:28 Personas
- 10:11 Technical debt and low-code
- 12:41 Tips for avoiding issues
- 15:48 Inherited debt
- 20:20 From theory to real stories
- 22:45 Advice for new devs
- 24:27 Summary
- 25:58 Contact info
Links
- Utah Technical Best Practices
- CreatorCon 2023 Digital Labs
- Email rushikesh.mandhane@servicenow.com
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it resulted in - along with some other great insights.
Topics
- 00:00 Introduction/Welcome
- 08:07 How Ebony got started with ServiceNow
- 12:14 How ServiceNow has changed Ebony's life
- 16:14 From a non-tech perspective
- 19:50 If you had to do it over
- 22:10 Career highlights
- 25:44 Advice for new developers
- 28:59 Favorite ServiceNow feature or product
- 30:07 Contact info
- 30:34 Outro
Links
- Email ebonylakkebala@gmail.com
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
To get the most out of a conference like Knowledge, there's a lot to consider, from what you wear, to what you bring, and even following up afterwards. Get your favorite note-taking tools because in this episode, Lauren and I talk about some things to consider to maximize your value and hopefully convince your organization to send you again next year.
Topics
- Before the conference
- At the conference
- After the conference
Links
- Knowledge home page
Check out the other ServiceNow podcasts.
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It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story about a young man who got his CSA cert at age 16 – he's now a little older and a little wiser. I said to myself, "We must have him on Break Point!"
Topics
- 00:00 Welcome/introduction
- 02:22 Origin story
- 09:45 Failure is not a bad thing
- 12:05 For fun...
- 13:47 Learning new information
- 15:05 A family affair
- 16:10 Your friends thoughts
- 19:19 Career aspirations
- 20:42 Holding the title
- 22:39 Punching above his weight
- 23:42 Advice for others
- 25:55 Questions for us
- 31:32 Contact info
- 32:27 Outro
Links
- NowLearning
- Udemy: The Complete ServiceNow System Administrator Course
- The 7 Habits of Highly Effective Teens
- Email: youssef.mahmoud.tech@gmail.com
- Developer Portal
- Udemy: The Complete ServiceNow Developer Course
- ServiceNow Community
Check out the other ServiceNow podcasts.
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The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCon. You have questions, we have answers. Join all four ServiceNow Developer Advocates as we discuss what to expect and how to get the most out of CreatorCon.
Topics
- 00:00 Welcome/intro
- 03:16 What is CreatorCon?
- 06:16 Types of activities
- 11:50 Who will be at CreatorCon?
- 14:45 Meeting new people
- 20:52 Call to action
- 21:46 Outro
Links
- Knowledge website
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release.
Topics
- 00:00 Welcome/Introduction
- 05:03 The mobile origin story
- 09:22 Utah features - Theming
- 11:58 Admin features
- 14:27 Agent features
- 16:16 Action based location tracking
- 17:38 Usability
- 24:03 Accessibility
- 24:41 For the developers
- 28:58 Where to find more info
- 30:30 The roadmap
- 32:18 Inbal's favorite feature
- 33:39 Contact info
- 34:04 Outro
Links
- Email inbal.litvin@servicenow.com
Check out the other ServiceNow podcasts.
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ERP or Enterprise Resource Planning – the name may conjure up images or memories of large systems that can take years to implement, or perhaps even longer to upgrade. In this episode, we'll talk to someone who shares with us how we, as ServiceNow Developers, can become close partners with our ERP brethren by leveraging the power of our platform.
Topics
- 00:00 Welcome/introductions
- 07:05 What is an ERP?
- 09:26 Who are the ERP vendors?
- 12:55 ECM defined
- 21:52 Other similar vendors
- 25:18 How ECM works
- 29:00 Implementation time
- 34:50 What's in it for ServiceNow Devs
- 37:56 Roadmap
- 39:12 Words of advice
- 40:00 Contact info
- 40:48 Outro
Links
- Email jens.strandbygaard@servicenow.come
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For many people, security on their ServiceNow instance ends with ACLs – maybe encryption if they have the need, but there's more – oh, so much more. Joining me in this episode is someone to shed some light on the full spectrum of ServiceNow security capabilities as of 2023.
Topics
- 00:00 Welcome/Introductions
- 07:32 Introduction to product family
- 09:51 Authorization and authentication
- 10:52 Security, identity, and privacy
- 18:25 Product overview
- 22:52 Data filtration plugin
- 23:58 Protected tables plugin
- 24:46 Log export service
- 25:33 MFA
- 26:00 Adaptive authentication
- 28:42 Data classification and data certification plugins
- 33:31 Vault
- 36:19 SCIM
- 39:30 Final grouping
- 42:28 Mile wide, inch deep
- 43:09 Words of advice
- 44:40 Outro
Links
- Trust Site
- Verizon Data Breach Investigations Report
- Docs: Platform Security Landing Page
- Trust Center
- IDPro Body of Knowledge
- Email jarod.mundt@servicenow.com
- Security Best Practice Guide
Check out the other ServiceNow podcasts.
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Join the four Developer Advocates as we go around the table and share what we're most excited about in Utah.
Topics
- 00:00 Welcome/introductions
- 02:16 Workspace Builder
- 03:41 RPA on PDIs
- 05:48 Dark theme
- 08:06 Script editor enhancements
- 09:32 ERP customization mining
- 13:18 Automation Center
- 15:20 Flow updates
- 18:28 Next Experience updates
- 21:29 Table builder
- 23:17 REST step updates
- 25:33 ECMAScript default for new apps
- 28:40 Mobile multi-instance switching
- 30:44 Lightning round
- 33:30 Outro
Links
- Release notes
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Our ServiceNow developer ecosystem continues to grow - and to address demand in one of our fastest growing regions, I'm joined by one of our newest team members.
Topics
- 00:00 Welcome/introduction
- 02:39 Pranav's schooling
- 04:45 Locations
- 06:19 Early career
- 09:06 Inspiration
- 12:27 For fun
- 15:09 Things Pranav has built
- 18:00 Looking forward
- 19:50 Knowledge 23
- 21:30 Words of advice
- 25:04 Contact info
- 25:29 Outro
Links
- Email: pranav.bhagat@servicenow.com
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
ServiceNow thrives in any environment where you find departmental processes and workflows. A classic example of this is higher education. What's it take to be a developer and architect in higher ed? Today's guest gives us her story.
Topics
- 00:00 Welcome/introduction
- 04:33 Transformation
- 05:20 Working in higher ed
- 06:48 Sharing tips from higher ed
- 09:24 Current projects
- 13:49 Staying up to date
- 16:15 Best career advice
- 19:07 Worst career advice
- 20:30 Greatest achievement
- 23:38 Words of advice
- 24:11 Contact info
- 24:51 Closing
Links
Check out the other ServiceNow podcasts.
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2022 has been a mixed up year. There have been some really great highs along with some interesting challenges. In this episode, I'll share some of what I've observed.
Topics
- Listenership is up
- Goodbye Brad, Hello Lauren and Pranav
- Knowledge 22
- San Diego and Tokyo content
- Did You Know and Get To the Point
- Updated low-code apps for dummies
- Holiday SNUG
- Looking forward to 2023
- More great content for Utah and Vancouver
- New group of dev MVPs
- Mentorship
- Knowledge 23
- Return to in-person meetups
- Closing remarks
Links
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely costly later on. Our guests today discuss what data governance is and why it's important to every developer.
Links
- Debugging best practices
- Secrets management
- LinkedIn: Sameer Kumar Pandey
- Data anonymization
- LinkedIn: Kasthuri Nagappan
- Data Governance White-paper
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely costly later on. Our guests today discuss what data governance is and why it's important to every developer.
Links
- Debugging best practices
- Secrets management
- LinkedIn: Sameer Kumar Pandey
- Data Governance White-paper
- Data anonymization
- LinkedIn: Kasthuri Nagappan
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
Process mining may not sound like the sexiest thing to a developer, but today's guest is going to convince us otherwise why you really want to consider it in your overall platform strategy.
Topics
- 00:00 Welcome/introduction
- 07:06 In-platform processing mining overview
- 08:31 Benefits of in-platform
- 14:02 Performance Optimization on PDIs
- 15:24 How it makes work better
- 18:09 The ski map
- 21:17 Finding definitions
- 24:14 Connecting with Automation Center
- 27:26 Sidebar: Single platform
- 30:43 Roadmap
- 35:24 Enablement
- 36:59 Contact info
- 37:27 Outro
Links
- Process Optimization Blog
- Developer portal
- Process Optimization videos
- Email dan.grady@servicenow.com
Check out the other ServiceNow podcasts.
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As many long time listeners know, I've always been fascinated by integrations. It's a way to make one plus one equal 100 when it comes to driving value from our systems. In this episode, we'll find out what's new in our Tokyo release when it comes to Integration Hub.
Topics
- 00:00 Welcome/introduction
- 04:36 Automation Engine with Michael Meiner
- 04:52 Integration Hub defined
- 07:22 Connection overrides
- 09:38 Integration Hub Imports Mapping Updates
- 12:56 Matching reference fields
- 14:18 Dynamic outputs on Integration Hub Import
- 16:13 Roadmap
- 21:41 Contact information
- 22:10 Outro
Links
- Ep 62: Automation Engine Pre-Built Solutions with Michael Meiner
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The ServiceNow native mobile apps have been out for several years – so what's new in the Tokyo release? You might be surprised to find out as my guest and I have some fun finding fascinating features
Topics
- 00:00 Welcome/introduction
- 04:50 How mobile got where it is
- 11:12 The mobile SDK
- 14:13 What's new in Tokyo
- 22:29 Why do we have multiple apps?
- 27:06 Lightning round
- 29:58 Roadmap
- 31:02 Words of advice
- 32:39 Contact info
- 33:12 Outro
Links
- Docs: Mobile hierarchy
- Email: adam.golab@servicenow.com
Check out the other ServiceNow podcasts.
See omnystudio.com/listener for privacy information.
In San Diego we introduced the Next Experience which made using the platform ever easier than ever. Today's guest takes us through some of the Tokyo features and beyond including a few tips that you may not know about.
Topics
- 00:00 Welcome/introductions
- 04:26 Introduction to Next Experience
- 06:03 Unified navigator
- 09:23 New Tokyo features
- 10:58 Blockers
- 12:59 Themes
- 13:54 Roadmap
- 15:17 Enablement
- 16:01 Words of advice
- 17:30 Contact info
- 18:00 Outro
Links
- Next Experience Center of Excellence
- Amanda's LinkedIn Page
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Buy vs. Build is a challenge every developer faces at some point. When it comes to automation and integration, it's good to know your way around the available options before making a decision that could potentially create technical debt. This episode's guest brings some light to the pre-built options for ServiceNow Automation Engine.
Topics
- 00:00 Welcome/Introduction
- 04:40 Defining Automation Engine
- 07:09 No/Low/Pro-code
- 09:49 Bullet 1: Spokes
- 13:13 Bullet 2: Flow templates
- 17:02 Bullet 3: Solutions
- 20:52 Bullet 4: Embedded solutions
- 23:20 Partner contributions
- 25:35 Roadmap
- 29:24 Words of advice
- 33:02 Contact info
- 33:36 Outro
Links
- Email michael.meiner@servicenow.com
- Developer Portal
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As more organizations adopt low-code strategies and enable their citizen developers, governance and insight to the apps is critical. Today's guest shares her thoughts on one of our capabilities to help with that.
Topics
- 00:00 Welcome and introduction
- 04:35 What is AEMC?
- 07:11 Pipelines
- 09:19 Configuring pipelines
- 10:39 Installation and licensing
- 11:42 Controller instance
- 12:48 Cloning considerations
- 13:44 Roadmap
- 15:04 Words of advice
- 15:38 Contact info
- 16:20 Outro
Links
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Tokyo marks the fourth release for our App Engine Studio. What could we possibly add next? In this episode, I talk with Matthew Ripley about some of the new features in this release.
Topics
- 00:00 Welcome/introduction
- 05:02 AES Overview
- 07:52 Flow Designer integration to table builder
- 11:15 Formula builder
- 14:01 Template sharing
- 15:37 Notifications
- 17:19 AES Roadmap
- 23:57 Advice
- 24:23 Contact info
- 24:55 Outro
Links
Check out the other ServiceNow podcasts.
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One of the biggest announcements for developers in our Tokyo release is the update to our ECMAScript engine. Today's guest gives some inside information behind this update.
Topics
- 00:00 Welcome and introduction
- 05:57 Overview of ECMAScript 2021
- 09:04 Is this THE ECMAScript 2021?
- 11:02 Suggesting enhancements
- 12:35 The global scope
- 15:42 Where it's enabled
- 16:42 The roadmap
- 21:34 Contact information
- 22:16 Outro
Links
- JavaScript engine feature support
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The Tokyo release is here and it's time to find out what our developer advocates think are their favorite features – this time on Break Point.
Topics
- 00:00 Welcome and introductions
- 02:00 App Engine Management Center
- 04:18 Upgrade center/Upgrade plans
- 06:38 ECMAScript 2021
- 09:04 App template governance
- 10:58 Formula builder (with low-code editorial)
- 14:55 OAuth for non-admin users
- 16:49 Document Intelligence
- 20:13 Next Experience
- 22:45 Translated notifications
- 25:30 Honorable mentions
- 30:25 Words of wisdom
- 33:09 Outro
Links
- TechNow Ep 94: Take a look at the Tokyo release Now Platform features
- Tokyo Content Schedule
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I love hearing our developers' stories about the different journeys they have taken in their careers and today's is no exception.
Topics
- 00:00 Welcome and introduction
- 03:32 Before ServiceNow
- 04:44 How did you get your start?
- 07:17 How has ServiceNow changed your career?
- 09:13 Career influence
- 10:57 Speaking at Knowledge
- 16:43 What do you like best about your job?
- 17:42 Words of advice
- 19:16 Contact info
- Outro
Links
- SN Devs
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It's 2022 and our UI/UX landscape continues to evolve and you've got questions like when to turn on our new UI or when it's best to use UI Builder vs Service Portal. Our guest today is here to help answer questions like this.
Topics 00:00 Welcome/Introduction 02:39 Considerations before activating Next Experience 07:04 Agent Workspace and Configurable Workspace 10:41 Using UI Macros & UI Pages 12:36 UI Builder product strategy 14:41 When to use UI Builder vs Service Portal 20:45 Next Experience roadmap 25:04 Where to learn about Next Experience 29:08 Brad's contact info 30:10 Outro
Links Now Learning CreatorCon Lab LinkedIn Email brad.tilton@servicenow.com Next Experience Community forum Twitter UI Builder Bytes
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One of the things that sets apart ordinary from extraordinary devs is the side projects they involve themselves with. Some may choose to learn a new language to satisfy a solve a personal interest, others may construct a server farm in their home to learn more about networking. Whatever the case, the outcome is almost always a direct benefit to their future career. Today's guest is going to share with us some of his personal projects and how they have affected him.
Topics 00:00 Welcome/Introduction 04:23 Superhero power 05:29 How Jace got started with ServiceNow 07:44 news.jace.pro 13:29 Jamstack 15:33 News with Jace 22:14 Lessons learned 27:32 Words of advice 29:30 Contact info 30:19 Outro
Links LinkedIn Blog Twitter
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We all know the ServiceNow ecosystem needs more developers and admins. Well, this time I talk to someone to share information about a program that can change the lives of your friends and family.
Topics 00:00 Welcome and introductions 02:46 NextGen program overview 05:48 Program structure 08:51 Approach 12:24 Communities 13:27 Resources 14:59 Listener action item 16:14 Backgrounds 19:54 A little history 20:52 Instructors 22:13 Contact info 23:26 Outro
Links Email tracy.miller@servicenow.com NextGen Program application NextGen Email nextgen@servicenow.com LinkedIn
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Often times, the first thing a potential employer learns about you is by looking at your resume. In this episode, I'm joined by a special guest to discuss some basic ways to make your resume more effective.
Topics 00:00 Welcome/Introduction 01:25 Starting with the basics 10:43 Does it belong? 19:25 Source material 25:54 Not a lot of experience 29:03 What are the goals 32:27 Social media 40:04 Contact info 40:33 Outro
Links Sample resume LinkedIn Twitter YouTube
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Have you ever wanted to ask a CEO what they look for when hiring developer talent? Our guest today gives us HIS insight on this and more.
Topics 00:00 Welcome/Introduction 04:03 Going from Architect to CEO 06:44 Basis for success 09:57 Words of advice 16:59 About experienced full-stack developers? 19:35 What skills does a CEO look for 22:29 Career highlight 25:37 Contact info 26:10 Outro
Links Email info@glidefast.com YouTube LinkedIn
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Being your authentic self at work is important, and showing it can really open up career opportunities for you. Our guest today has some stories about how this worked for her.
Topics 00:00 Introduction/Welcome 05:15 How she found ServiceNow 07:49 How ServiceNow changed her career 12:00 Tips on doing demos 15:40 It’s all about the audience 16:28 What do you do? 18:46 Dealing with assumptions 21:14 The best part of the job 25:24 A tough challenge 31:28 Words of advice 36:44 Outro
Links Twitter LinkedIn
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One question we get a lot is developers asking for a roadmap to success. My guest this time gives his insight to how you can get there… and it may not be the answer you expect.
Topics 00:00 Welcome and introduction 07:06 The mythical roadmap 08:34 The fallacy of the golden path 10:47 The fallacy of the “efficient learner” 12:36 The necessity fo failure 16:13 The fallacy of future maximization 17:36 Niches are riches 20:50 The volume of space 27:01 Just Build It 29:00 Recognizing the problem 36:13 Infinitely transferrable 39:01 The legend of Ana Tomboulian 40:16 Words of advice 43:33 Outro
Links LinkedIn Website Twitter Email rob@theduke.digital
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What do you do when you've got an application that only works under human power? It's got no APIs, yet you still need to automate a process involving this software. Well, we've got an answer for you on this episode of Break Point.
Topics 00:00 Welcome/introductions 03:15 What is RPA Hub 06:07 Components of RPA Hub 08:33 The ServiceNow instance 11:35 Communications between instance and bots 15:30 Example use cases 19:01 The roadmap 23:31 Contact info 24:04 Outro
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Want to reduce maintenance time on your instance changes? Data-driven design is the key. Julia Perlis joins me to talk about decision tables and the updates to Decision Builder in the San Diego release.
Topics 00:00 Welcome/Introductions 04:22 Decision tables 14:29 Before decision tables existed 16:28 Decision Builder 21:20 Compatibility 23:10 V2 Availability and features 28:29 The roadmap 32:36 Contact info 33:43 Outro
Links Email julia.perlis@servicenow.com Academy Session #10: Getting Started with Decision Builder Decision Builder with Julia Perlis - Creator Toolbox LinkedIn Profile
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With so many new features and enhancements in the San Diego release, it's easy to miss some of the things in the tools we use every day. Join me as I talk to Chairng Lin, Sr. Principal Product Manager at ServiceNow about the developer tools and what's new in San Diego.
Topics 00:00 Welcome/introductions 03:18 Application authoring and deployment 06:08 Migrate legacy apps to leverage CI/CD 09:31 Diff based updates 11:30 On-prem app repo 13:07 Studio updates 15:17 Clone Management Console 19:48 ATF Updates 23:39 Future roadmap 25:22 ServiceNow hosted browsers 28:39 Next Experience and ATF 29:54 Upgrade plans 32:13 Contact info 33:27 Outro
Links LinkedIn Email: chairng.lin@servicenow.com
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Hey Fladvocates – Are you ready? Flow Designer has several new features in the San Diego release and I've got a product manager making another appearance to tell us all about it in this episode.
Topics 00:00 Welcome/Introduction 03:42 Error Handling 10:03 Save as template 16:38 Flow Diagrammer 24:08 Roadmap 35:26 Contact info 36:13 Outro
Links LinkedIn Email Twitter @bimschleger
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Every six month's ServiceNow has a new major family release and as developers, you've got early access to these releases. Well it's that time of year again when we explore the cool new toys you get to explore. Join Andrew Barnes and me as we discuss a few of our favorites in the San Diego release.
Topics 00:00 Welcome/introduction 05:06 Application Templates 10:02 Form builder 12:16 PAD and Decision Builder 15:23 UI Builder JSON Editor 18:35 UI Builder Repeater 19:58 ATF Breakpoints 24:22 ATF pause before rollback 26:02 Catalog order guide sequencing 27:15 Studio stashing improvement 29:34 Studio app repo improvement 31:06 Flow Designer 33:05 Flow Diagrammer 35:57 Flow try/catch 37:42 Integration Hub Imports Excel in AES 39:58 Next Experience 46:09 Contact info 46:27 Outro
Links LinkedIn Mail - andrew.barnes@servicenow.com Twitter
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SN Utils is a very useful Chrome extension that provides ServiceNow developers with several useful utilities and shortcuts. On this episode of Break Point, I sit down with the author to get some inside information.
Topics 00:00 Welcome/introductions 06:44 What is SN Utils? 09:55 Was this your first Chrome extension? 10:57 Chrome extension dev process. 12:55 Arnoud’s dev ops 16:01 Introducing sn-scriptsync 17:27 Comparing sn-scriptsync with ServiceNow Visual Studio Code Extension 20:59 Maintenance and staying up to date 24:34 Arnoud’s favorite SN Utils feature 27:07 Underdog feature 30:44 How can we get these standard in the platform? 31:50 What’s on the roadmap? 34:41 Where to find SN Utils and sn-scriptsync 37:10 Outro
Links Website: Arnoud Kooi Twitter SN Devs Slack
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The journey to become a ServiceNow Developer can take a number of paths and result in a variety of destinations. In this episode, I talk to one of my closest friends and fellow ServiceNow coworker about his adventures.
Topics 00:00 Welcome and introduction 01:22 A look at CloudLabs 06:15 Kreg’s personal profile 08:23 Recent promotion 09:17 Kreg’s origin story 15:51 Typical work day 16:48 Best part of the job 18:30 Career transformation 20:56 What’s next? 25:14 Career highlight 26:48 Words of advice 28:28 Contact info 30:03 Outro
Links LinkedIn Technorama Podcast Twitter The Topic is Trek Podcast
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Becoming a ServiceNow developer MVP can be a significant accomplishment in your developer journey, but just how does one become a ServiceNow developer MVP and why?
Topics 00:00 Welcome/introduction 01:02 Benefits of being an MVP 03:55 What it takes to be an MVP 06:53 Timing and scale 09:53 Where to find out more 11:20 Where to find Brad 11:35 Outro
Links Developer MVP 2022 Call for Candidates
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Do you need to have a ServiceNow certification to get a job in the industry? And if so, how many and which ones? The answer may surprise you. Brad joins me again for another thoughtful conversation on ServiceNow certifications and experience. Topics 00:00 Welcome and introductions 01:19 Where to find certifications, the CMA and CTA 06:08 Why would someone want a certification 09:13 Show your experience 16:16 Coming up 16:39 Outro
Links https://github.io https://nowlearning.servicenow.com https://linkedin.com
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One of the strongest assets ServiceNow has is its community – and we mean MORE than just the online forums. In this episode, Brad and I discuss the value of community and how you can be a part of this extraordinary family.
Topics 00:00 Welcome 00:51 Community resources 08:48 Etiquette and good questions 14:42 Giving back 17:50 Benefits of community 21:07 Coming up 21:22 Outro
Links Developer meetups Twitter Developer Portal LinkedIn Knowledge/CreatorCon SN Devs Slack
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Saying "I want to be a ServiceNow Developer" is like saying "I want to be a Doctor" or "I want to work in construction". That's too broad! Brad and I discuss why this is a problem and how you can fix it to ensure your ServiceNow Developer career is satisfying and rewarding. Topics 00:00 Welcome 00:53 Why is being non-specific a problem and what you can do? 04:22 The process angle 07:06 Personal projects 09:46 Keep a portfolio 12:16 Next episode info 12:33 Outro
Links Developer Portal GitHub
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A Chinese proverb states that the journey of 1000 miles begins beneath one's feet. Becoming a ServiceNow Developer may seem like a 1000 mile journey to some. Brad Tilton joins me again to help you find out how to take those first few steps. Topics 00:00 Welcome 00:52 Where to start and fundamental skills 04:19 Brad's resources 07:26 Chuck's resources 09:00 Recognized opportunities & community 13:26 More about the developer Site 15:44 What's next 16:07 Outro
Links Learn JavaScript on the Now Platform Developer Portal YouTube: ServiceNow Essentials Training/Now Learning YouTube: User Interface
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This is the first episode in a series to help you on your journey to becoming a ServiceNow Developer ServiceNow. Sr. Developer Advocate Brad Tilton joins me to explore the various resources and paths you may take. This episode explains what a developer is and serves as an overview for the rest in the series. Topics 00:00 Welcome and introductions 03:13 What is a ServiceNow Developer? 07:09 Other parts of this series 08:14 Outro
Links Developer Portal
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If you're still wondering if your career choice of ServiceNow can change your life – well wonder no more because my guest on this episode of Break Point has a great story to tell. Topics 00:00 Welcome and introductions 08:29 Sex, Drugs, and Rock & Roll 13:48 How has ServiceNow changed your career? 17:32 What does a typical day look like for you? 20:23 What do you like best about your job? 23:17 What do you want to do next? 24:17 Never have I ever... 28:45 Advice for new developers 33:29 Contact info 34:11 Closing (and don't skip the outtakes)
Links LinkedIn Twitter
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James Neale is probably best known for his popular ServiceNow add-on Xplore, however there's more to the man. Have a listen and find out how his career and life have been transformed in the past few years. Topics 00:00 Welcome and introductions 10:18 How did you get your start in ServiceNow? 11:38 How has ServiceNow changed your career? 12:40 How did ShareLogic come about? 15:15 A little bit about Unifi 17:13 The origin of Xplore 20:40 James' most underutilized feature of Xplore 23:24 What are you passionate about? 24:32 Promo 25:31 Never have I ever... 34:11 Advice for new developers 40:14 Contact info 41:01 Outro (don't miss the bloopers)
Links Twitter Download Xplore LinkedIn
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We continue our series on effective presentations. We'll share our top 10 common mistakes people make while presenting and how you can avoid them to give you a better chance of people receiving your message. Topics 00:00 Welcome and introductions 03:17 Presenting in edit mode 06:44 Doing demonstrations poorly 11:25 Turning your back 15:39 Lack of practice 18:58 Reading the slides to the audience 21:22 Lack of confidence and energy 24:07 Turn off notifications 27:23 Mistakes with virtual presentations 29:24 Mistakes with hybrid (in-person and remote) 33:28 Boring PowerPoints 38:04 Starting and ending late 40:55 Contact information 41:23 Outro and outtakes
Links Certified Master Architect/Certified Technical Architect programs Contact Julian Mills: julian.mills@servicenow.com
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ServiceNow may not be the first thing you think of when you hear the words "Open Source". Have a listen because my guests will tell you how you can share work and contribute to open source projects using your favorite platform. Topics 00:00 Intro and welcome 02:48 Hacktoberfest overview 04:55 Things to work on 12:08 Getting started 16:55 Prior projects 18:11 Your own new ideas 19:39 Contact info 20:14 Outro 21:06 Outtakes
Links Git Repo: Code snippets SNDevs Slack Git Repo: Instance Scan Checks Digital Ocrean Hacktoberfest page
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There are many ways you can elevate your visibility and build your brand in the ServiceNow ecosystem. Creating, blogs, videos, meetups, podcasts, webinars, presenting at conferences… and my guest on this episode sets a great example. Topics 00:00 Welcome and introduction 03:30 How Dhruv got his start 05:34 Favorite thing built on ServiceNow 09:35 Typical day for Dhruv 12:12 Th secret to Dhruv's superpower 14:12 Dhruv's meetups, podcast, and more 21:10 How ServiceNow changed Dhruv's career 26:23 One thing Dhruv would like to see changed 29:20 The highlight of Dhruv's career so far 31:19 Words of advice to new developers 38:00 Contact info 38:20 Outro
Links LinkedIn
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We've got a new developer advocate on the team. Here's a chance to get to know him better.
Topics 00:00 Welcome and introductions 15:39 Earl when he's not working 17:56 Board games 20:19 Being a developer advocate 22:42 Mentorship 27:40 Biggest influence 28:42 Words of advice to new developers 30:41 Outro
Links LinkedIn Twitter Email: earl.duque@servicenow.com
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Automated Test Framework is your key to reducing the time it takes to do major upgrades and deployments. But what do you REALLY know about ATF? I've got Daniel Draes to help. Topics 00:00 Welcome and introductions 08:11 ATF Overview 08:57 What ATF can and cannot test 12:13 Customer feedback 13:20 The payoff of investing in ATF 16:10 Skills needed to implement ATF 18:28 Structuring your tests 20:09 New features in Rome 23:06 Best practices 24:19 Roadmap 25:46 The process to go from customer idea to product release 27:01 Daniel's contact info 27:25 Outro
Links LinkedIn Email: daniel.draes@servicenow.com
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Flow Designer is a great low-code way to automate your proceses, and IntegrationHub is the perfect companion to connect systems together. Both have been around for several releases - so what's new in the Rome release? I've got the person who can tell us in this episode of Break Point. Topics 00:00 Welcome and introduction 03:54 Flow Designer 10:00 IntegrationHub 13:00 Introspection 16:01 OpenAPI Support 18:57 Single platform 21:44 New in Rome 24:11 Process Automation Designer 27:18 A couple last things 29:39 On the roadmap 37:31 Takeaways 39:11 Contact info 39:51 Outro
Links LinkedIn Email: jake.burman@servicenow.com All ServiceNow Podcasts
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The ServiceNow Rome release is now available in early access! Join me as I talk to Adam Stout, Director of Product Management on the hottest platform features for developers. Topics 00:00 Welcome and introductions 04:16 Adam’s Favorite Rome feature 06:07 Flow Designer 07:45 ATF 09:23 Source Control 10:55 CLI 15:15 UI Builder 20:00 Process Automation Designer and Playbooks 23:14 Enablement 25:09 IntegrationHub 30:22 Adaptive authentication and security 34:26 The one thing 38:12 Contact info 38:35 Outro
Links Break Point: Command Line Interface with Chiarng Lin Adam on ServiceNow community More ServiceNow Podcasts @adamstoutnow
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Demand for ServiceNow developers is high. That means you don't always have time to work on some of the smaller projects that business users need. That's when it's time to look at the citizen developers.
Topics 00:00 Welcome and introductions 07:49 Why start a citizen developer program 12:54 Avoiding shadow IT 14:33 One development platform 15:55 Low-code capabilities are for everyone 16:41 A look at ServiceNow's citizen dev program 18:34 Some example apps and opportunities 21:18 Tips for working together 22:48 What have we learned 28:14 How a customer would launch a citizen dev program 31:52 Consider licensing 32:27 Where to find out more 33:00 Get in touch 34:00 Outro
Links Now Learning: ServiceNow Citizen Developer Advanced Skills Developer Portal: ServiceNow Application Developer Learning Plan Now Learning: Getting started with ServiceNow Citizen Developer Training Developer Portal Home Page LinkedIn Community Blog: Democratizing development with Citizen Developer training
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Regardless of your technical expertise, sooner or later you're going to be asked to do a presentation - and preparation is the key to success. Before you reach for PowerPoint, there are a few things you need to know. Topics 00:00 Welcome and introduction 10:39 Preparation is key 13:24 Key considerations 14:34 Know your audience 17:52 Know your outcome or purpose 20:12 Time management 22:39 How much practice 24:22 Longer presentations and flexibility 27:55 Time management planning 28:55 Planning for the venue - virtual 33:54 In-person venues 37:00 Technology prep 40:15 Presentations are integrations 42:43 Contact info and sign off
Links Integration Series Email: julian.mills@servicenow.com CMA Program
Lists mentioned What might they already know about the topic? Virtual venues: The venue set up: theater, classroom, horseshoe, round tables, conference tables What is their typical role? Audience interaction: chatting and muting? Have a technology plan How experienced are they? Bandwidth for you and the viewer Who is your audience? Rehearse! Rehearse! Rehearse! Keep it short and remember to take breaks What language do they understand? Audience connections? Mobile? Tailor the room to be most effective How senior are they? Deck only or demo? Videos? What is the purpose of the presentation? Know your technology before presenting What motivates them? Watch the clock! In person presentations
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Move over GlideRecord, there's a new API in town that's taking the ServiceNow developer community by storm. Join Peter Bell as he talks about all things GlideQuery and find out why all the cool kids are adopting it. Topics 00:00 Welcome and introductions 06:31 The genesis of GlideQuery 09:59 Failing is a first class feature 14:05 Product status 16:12 What about rebuilding it in Java? 20:05 Advantages of GlideQuery 23:49 Deep dive into GlideQuery objects 30:53 Performance 35:46 Advice to getting started with GlideQuery 38:46 Roadmap 42:47 Contact information 43:46 Outro
Links SN Devs Email
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Our ServiceNow CEO, Bill McDermott, has a key principle that states "Trust is the ultimate human currency". But as a developer, how do you establish and build that trust – especially if you're new? I've got someone here who can help. Topics 00:00 Welcome and Introduction 03:20 Trust is the ultimate human currency 05:19 The experienced developer 10:05 Virtual vs. in-person 12:44 The new developer 16:19 Common mistakes 19:21 When you lose trust in someone else 22:19 Rehearsal 26:02 Takeaways/Contact info 26:53 Outro
Links Email shellie.grieve@servicenow.com Shellie on LinkedIn
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Sarah Toulson is a ServiceNow Developer at Glidefast, mother of two, and has made the transition from a non-IT career. Join me for an interesting discussion with Sarah on this episode of Break Point. Topics 00:00 Welcome and introduction 03:35 Challenges of transitioning from a non-IT career 05:44 Where Sarah sees herself in the future 09:05 Example challenges of goverments 11:56 Design is not an after thought 16:37 User centric design 22:53 Sarah's sons 25:30 Selfie at DragonCon 28:15 One thing Sarah would change in the platform 31:48 Words of advice for someone getting started 32:43 Contact info 33:08 Outro
Links LinkedIn
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Developers need more than technical skills to have a successful career. Dan Bolena joins me for a discussion to undertand the best way to communicate with executives. Join us for some fun examples and important tips you won't want to miss! Topics 00:00 Introductions 05:15 Topic overview 06:09 The first thing to know 09:28 Using visuals on slides 10:34 Bad example of a verbal status update 12:46 The problem-solution-value model 14:42 Better example of a verbal status update 15:57 Breakdown of the status example 17:01 The triangle 21:55 Relating this to written communications 24:43 An example email 28:12 Breakdown of the email 30:25 Summary 31:47 A challenge 32:55 Contact info 33:57 Closing
Links Career Tools podcast LinkedIn
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Jason McKee, Director of Developer Evangelism joins me again to talk about all things CreatorCon 2021. We'll look at what's new, what's interactive, what's recorded, some fun sessions, and things you just don't want to miss. Have a listen! Topics 00:00 Welcome and introduction 03:02 What is CreatorCon 03:39 Some fun projects 05:08 The schedule of events 07:11 Live sessions 07:58 This year's highlights 11:24 Evolution of ServiceNow Development Panel 13:54 Breakout sessions 14:46 More interactive sessions 16:11 Fun sessions 19:02 New features of the registration site 20:59 What is Jason looking forward to? 21:57 How to get in touch with Jason 22:15 Outro
Links Jason on LinkedIn
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2021 Developer MVP Ashley Snyder joins Chuck to talk about how ServiceNow found her, what it has meant to her career, her favorite feature, and a few laughs along the way. Have a listen. Topics 00:00 Introductions 05:01 ServiceNow found Ashley 06:00 Where Ashley finds help 06:52 How ServiceNow impacted Ashley's career 07:43 Becoming a specialist 09:40 Ashley's Favorite feature 12:24 Ashley's super hero story 14:50 Funnest thing ever built 16:28 First Knowledge 19:22 Looking forward to CreatorCon 21 22:07 One thing to change 23:36 Ashley's dream job 24:24 Contact Ashley 24:49 Outro
Links Ashley's Blog LinkedIn
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Chris Haas joins Break Point to discuss App Engine Studio, the all-new low-code way to build apps fast! Topics 00:00 Welcome/Introductions 04:28 Why did ServiceNow build AES? 08:20 Discovering the power of the platform 12:14 Licensing & release schedule 17:54 Templates 22:00 Creatures of habit 25:51 Where we are and where we're going 35:36 More info 37:30 Contact info 37:47 Outro
Links Docs: App Engine Studio (Quebec) Mail LinkedIn
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Command line interface with Chiarng Lin
Chuck sits down with Principal Product Manager Chiarng Lin to talk about the Command Line Interface. The discussion covers what it is, who it's for, design considerations, and what we're looking forward to - and more. Join us for a lot of great information exchange an a few laughs.
00:00 Introduction 04:40 Fred Luddy 06:39 Command line interface overview 08:09 Features 12:29 The origins of the CLI 13:32 Free or paid? 14:53 Profiles 15:58 Design considerations 22:36 Early adopters/use cases 24:50 Endpoints & creativity 28:06 Fun question 32:09 Chiarng's feelings of ServiceNow 34:12 Final words on the CLI 34:59 Contact info 35:49 Outro
Links Developer Portal Email: chiarng.lin@servicenow.com LinkedIn Docs
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Heath Ramsey, Sr. Director of Product Management talks about what developers should know about setting up data to be successful with ServiceNow intelligence products, many of the intelligence products in the platform, what's free and what's paid for, the skills you'll need, and more. Topics 00:00 Welcome/Introductions 04:46 Heath's discoverys for maximum PA value 08:28 Structured data and unstructured data 09:54 Example of unstructured data (NLU) 11:38 AI Search 14:45 Flow Designer and machine learning 17:58 Adding value as a developer 20:45 The philosophy of ServiceNow and AI 23:24 Dynamic translation and better experiences 28:05 Regression framework 31:09 Developer skills required 33:30 Free and paid-for capabilities 35:38 Closing takeaways 37:28 Contact information 38:09 Outro
Links Developer Portal heath.ramsey@servicenow.com NowLearning Docs
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ServiceNow Developer Advocate Andrew Barnes joins me to talk about his favorite Quebec developer features. Quebec is the latest release with a lot of goodness you won't want to miss. Topics Application customization Record Producer action Script tracer Command Line Interface Ending Flow Designer Introduction Flow Designer content filtering (Paris) UI Builder DevOps & CI/CD
Links Email Developer Portal Product documentation Twitter Community LinkedIn
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Veteran ServiceNow Developer Paige Duffey joins Chuck for a conversation about her thoughts on being a ServiceNow Developer, what she likes about the platform, what she would change, and some words of wisdom for new developers. Topics One thing to challenge Pining for in-person Knowledge Engaging with developers Paige's origin story Biggest challenge with ServiceNow Immunization records Citizen developer program Words of wisdom for noobs What she does for fun Maintaining citizen dev apps Most exciting moment(s) Employee funding assistance Introduction Starting a citizen developer program
Links SNDevs Slack Twitter Website LinkedIn Email
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Break Point Ep 14 - A conversation with Maria Gabriela Waechter Topics Introduction Shrimp breeding Women Now Origin story The impact of ServiceNow Coding as an art form Finished not perfect Most exciting moment Biggest challenge One thing ServiceNow can change One of the things Maria loves No-code and low code Words of advice to new ServiceNow developers What we got out of school Imposter syndrome
Links Women Now Blog https://womennow.dev
Contact info LinkedIn Twitter Graphic Design
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ServiceNow Principal Product Manager Robb Bittner joins the show to talk about Instance Data Replication (IDR), applied mathematics, rock climbing, and more. Join the discussion for another fun 35 minutes in to the lives of the people and products who make the world of work, work better for people.
Contact Robb Email LinkedIn
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Our old friend Josh Nerius joins to have a conversation about IntegrationHub. We talk about everything from spokes to a couple of his favorite IH features. It's 30 minutes of jam packed information with our old friend Josh.
Topics Introduction What is IntegrationHub Interfacing to IntegrationHub The Robust Transformer Engine The Flow API Favorite Paris feature(s) Will we see support for personal credentials? GitHub Companion Status of spoke library The IntegrationHub roadmap Closing
Contact Email josh.nerius@servicenow.com LinkedIn https://www.linkedin.com/in/joshnerius/ Blog: http://josh.fi
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Author, volunteer, and ServiceNow community member, Tim Woodruff joins for a discussion about his story, apps he's built, favorite platform features and more.
Tim's profile Origin story His first app Smarter update sets Was this email helpful? Event driven recursion Favorite Now Platform feature One thing he'd like to see changed Advice for newbies Anything else Contact info Sign off
Links Smarter Update Sets Event driven recursion Learning material Career info JavaScript series
Contact info LinkedIn Website Twitter @thetimwoodruff
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ServiceNow Principal Product Manager, Brian Bimschleger joins to talk about all things Flow Designer. From the history, comparisons to legacy workflow, and where it's going in the future.
Brian on: LinkedIn Twitter Email
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Learn more about two new features of Paris, Process Automation Designer and Playbook from the man who knows - Software Engineering Manager Yaron Guez. We take you through the features and even some behind the scenes looks at where we come up with ideas and features for platform capabilities like this.
TechNow Episode 80 - Process Automation Designer and Playbook part 1 (http://bit.ly/tn80blog)
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Special guest Andrew Albury-Dor is here to talk about what he's built, challenges he's encountered, how ServiceNow has impacted his career, what he likes in the platform and what he'd like to see improved, plus odd bits in between.
Links mentioned Developer portal Andrew's site Andrew's LinkedIn Andrew's Twitter SN Devs Slack
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Our own Developer Advocate, Andrew Barnes joins Break Point to talk about Hacktoberfest, the annual challenge to promote open source development, how it ties in with ServiceNow, how you can participate, and swag you can earn.
Links mentioned: Developer blog DigitalOcean's Hacktoberfest 2020 GitHub for spokes GitHub for components CCW1856 - Automated ServiceNow CI/CD Andrew Barnes
LinkedIn Twitter
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Let's talk all things CreatorCon 2020 with Jason McKee, Director of Developer Evangelism at ServiceNow, and find out what the October 27 conference is about. We'll discuss the agenda, the highlights, and different ways to participate - all without getting Zoom fatigue!
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Sr. Product Manager Jivanjot Kaur joins Chuck to talk about the Upgrade Center, one of the hottest platform features in the Paris release.
Docs: Upgrade Center - https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/upgrade-center/concept/uc-landing-page.html
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Wolfgang Wedemeyer, ServiceNow Software Engineer joins Chuck to discuss building Now Experience compoents. It's the hottest topic in the developer community - well as of 2020 it is. Everyone seems to want to know more about building components for the Now Experience.
If you want to SEE It happen, check out TechNow episode 78. http://bit.ly/tn78blog
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In July 2020, I had the chance to join the only and only David Loo, CEO of Perspectium, to discuss technical and data debt on a webinar originally titled "Don't break the bank". This audio is a rebroadcast of that webinar for those who may have missed it. Host Craig McDonogh also from Perspectium and ServiceNow alumni moderates the discussion.
Join the developer program for free at https://developer.servicenow.com
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Join us as we cover a few of the new developer features in the Paris release. Chuck is joined by special guest ServiceNow Sr. Software Engineer, Dave Slusher. Dave is a familiar name (and voice) to the developer community. For several years he was a former Developer Advocate and co-host of Live Coding Happy Hour and TechNow. One detail - this discussion covers a lot of the Flow Designer and IntegrationHub features - fear not! We'll be talking to others in upcoming episodes to about other features.
Find out more, get a free personal developer instance, and level up your career at https://developer.servicenow.com
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ServiceNow Developer Advocate, Brad Tilton joins Chuck to discuss how to get started as a ServiceNow developer and some useful resources.
Links mentioned in this episode: https://developer.servicenow.com https://community.servicenow.com https://nowlearning.servicenow.com https://sndevs.com
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Introducing Break Point, the ServiceNow Developer podcast with your host, Chuck Tomasi. This episode introduces you to the show, it's purpose, audience, host, and schedule.
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