The leader had self-esteem.

Contrary to popular belief, many business managers lack self-esteem; they are fearful of dissent and it bursts through their leadership style and binds the psyche of the organisation. 

Here are some tell-tale signs. If you see a large organisation that;

• was once a leader but is devoid of competitive advantage
• is diverse in population but not in thinking
• hails investors yet hides from customers
• tries to control rather than shape the future
• put numbers before narrative