Better works with teams to design better customer experiences. Founder Vincent Hunt shares how his 23 years in the industry set him up with the knowledge and skills he needed to then go on to help other companies. Vincent illustrates the three main avenues through which they help their partners: to help empower teams to make better design decisions as it pertains to the customer experience, strengthen the partnerships between them and their partners, and to delight customers.

And at its core, Better serves to help its partners go beyond pretty things, to go above what the public sees, and to determine what kind of design is really going on within the culture and organization, in order to keep organizations from breaking their promises to their partners.

Topics in this episode

Differences between US and international companies in regards to customer experiences

Defining customer experience, and what falls within that category

Conversations with a client in the early stages to understand their current status

The importance of examining internal processes as a starting point

Customer experience ecosystem

Possibility thinking versus competition thinking

How to make more informed design decisions

Contact Info

vincent@wearebetter.design

info@wearebetter.design

Phone: 850-524-7271