LM, Episode 1119, 1/9/23 (Rewrite Episode 58, 1/10/20), Enhanced Security

I am often on 6 am, Sunday morning flights because I want to get back to Cincinnati to ride my bike and have dinner with our family. My judgment is often hindered because I am going on just four to five hours sleep and I know you’ll find this hard to believe, but when I’m tired, I get sarcastic

It was on one such Sunday morning flight out of Midway airport in Chicago. Everyone, including me, is setting off the metal detector. The TSA employee, Rick, asks if I have anything in my pockets and, when I say I have a bottle of hand sanitizer, he says, “Put it through the x-ray.”

I say, “If a PLASTIC bottle is setting off your METAL detector, you better turn it down.”

“Welllll, Mr. Helper, you just earned a trip through enhanced security.”

Standing in line at enhanced security, I see the supervisor run up yelling, “Rick,turn that thing down, it shouldn’t be going off on everyone.” If Rick had only listened to me.

Today on Management Monday I want to remind you to listen to your customers. They often have quality ideas for improving your products and service. Thank you for listening and always remember laughter matters.