This week Emma speaks to Dr Ben Allen, a GP partner at Birley Health Centre in Sheffield.

Over the past few years Ben has invested huge amounts of time and effort to make his practice a better place to work. He’s found that by focusing on staff and improving the organisational culture, the practice has seen huge improvements across the board.

Along with having a happier workforce with improved morale and staff retention, the practice has also improved continuity and access and seen patient satisfaction scores rising at a time when nationally they are falling.

Ben explains how his practice managed to achieve all of this and has advice for any GPs or practice managers thinking of embarking on a similar journey.

This episode was presented by GPonline editor Emma Bower and produced by Czarina Deen.

Useful links

Follow Ben on X (formerly Twitter)

Ben’s blog

Useful reading

Ben mentions several leadership and organisational change books that he found particularly helpful during this process. These are some his favourites.

● The Advantage by Patrick Lencioni

● The Five Dysfunctions of a Team by Patrick Lencioni

● Reinventing Organisations by Frédéric Laloux

● Time to Think by Nancy Kline

● Start With Why by Simon Sinek

● Daring Greatly by Brené Brown

● The 7 Habits of Highly Effective People by Stephen R Covey

● Good to Great by Jim Collins

● The Coaching Habit by Michael Bungay Stainer

● Built to Last by James C Collins and Jerry I Porras

● Who by Geoff Smart and Randy Street

● Radical Candor by Kim Scott

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